TOTAL E&P INDONESIE STANDARD OPERATING PROCEDURES SAFE CATERING SERVICE Ref no: SOP 611 Page: 1 of 19 Date: 19/02/04 Rev no: 0 SOP 06- 611 SAFE CATERING SERVICE Date: 09/04/04 14/04/04 15/04/04 23/04/04 27/04/04 0 19/02/04 B. Wibowo Ph Avisse J. Susanto M. Najib Ph Jahan First Issue Rev no Date Owned by Checked by Approved by Authorized by
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TOTAL E&P INDONESIESTANDARD OPERATING PROCEDURES SAFE
7 Cleaning and Sanitation................................................................................................... 97.1 Building Structure. ........................................................................................................ 97.2 Food Contact Surface .................................................................................................. 97.3 Equipment .................................................................................................................... 97.4 Hand Contact Surface ................................................................................................ 10
8 Personal Hygiene .......................................................................................................... 10
9 Pest Control ................................................................................................................... 119.1 Preventing Access and Denying Harborage .............................................................. 119.2 Destruction ................................................................................................................. 11
Appendices:- Appendix 1: Hygiene and Sanitation Inspection Checklist- Appendix 2: Hygiene and Sanitation Follow up Form- Appendix 3: Cold Chain Temperature Monitoring Form
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1 PURPOSE
This Standard Operating Procedure (SOP) provides a practical guideline and the best prac- tices for processing safely any kind of food, in order to avoid food-borne illnesses. It is the reason why "safe" is preferred to "healthy".
2 SCOPE
This SOP applies to all Catering Companies under the control of TOTAL E&P INDONESIE(TI), which means that these health requirements are extended to the food facilities of anyContractors working for TI and using their own catering facilities.
3 REFERENCES
Indonesian Regulation
- Keputusan Menteri Kesehatan Republik Indonesia No 715/MENKES/SK/V/2003, Tentang Persyaratan Hygiene Sanitatsi Jasa Boga. 23 Mei 2003.
- Keputusan Menteri Kesehatan Republik Indonesia No 1098/MENKES/SK/VII/2003, Tentang Persyaratan Hygiene Sanitatsi Rumah Makan dan Restauran. 31 Juli 2003.
International References
- Lewis J.Minor, Sanitation, Safety and Environmental Standards, Foodservice Stan- dard Series volume 2, Avi publishing Company,Inc., Westport, Connecticut.
- Develop a Food Safety Plan (Based on HACCP “Hazard Analysis and Critical Con- trol Plan” principle), Food and Environmental Hygiene Department at 8/F., Fa Yuen Street Complex, 123A Fa Yuen Street, Mongkok, Kowloon.
TOTAL E&P INDONESIESTANDARD OPERATING PROCEDURES SAFE
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Dry Storage: includes the storage of dried food (e.g. cereals, seasonings), canned and bot- tle drink and food.
Food Handler: all personnel working directly with food and food utensils from food prepara- tion up to food serving.
Frozen Storage: storage of frozen meat, chicken, fish, ice cream, etc.
Safe Food: food without harmful contaminants (biological, physical and chemical) that could cause food-borne illnesses to consumers.
5 RESPONSIBILITIES
5.1 CATERING CONTRACTOR
- Adopt and implement the food processing requirements as stated in this SOP.
- Train all food-handler personnel prior executing the contract and up-date annually.
- Perform six-monthly medical check-up for all food handlers.
5.2 CATERING SUPERVISOR
- Perform on the spot checking and delivery necessary corrective actions (e.g. correct work-practice advice) all the times
- Ensure that all steps of food process are under control.
- Accompany medical personnel in performing hygiene inspection.
- Follow up the findings of weekly hygiene and sanitation inspection.
- Check all food handlers and report the ill personnel to doctor on daily basis.
- Keep all necessary documents.
- Inform clinic whenever the incoming food arrives.
5.3 GENERAL SERVICES (BALIKPAPAN & SITES)
- Accompany medical personnel in conducting hygiene and sanitation inspection and incoming food inspection.
- Follow up the recommendation of inspection results.
- Provide necessary equipment and appliances.
5.4 DKA/MED
- Conduct regular hygiene and sanitation inspection and give recommendation based on the findings.
- Monitor weekly the cold chain temperatures.
- Check incoming food and decide whether the incoming food is suitable to be ac- cepted or not.
- Up-date the progress of action of the recommendations.
- Examine, treat and issue medical certificate for any food handler who is sick.- Check the results of regular medical check up of food handlers and take necessary
action based on the result.
- Perform potable water sampling on monthly basis or whenever necessary.
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5.5 SITE MANAGER/ RSES
- Support and facilitate the implementation of the recommendations.
- Take necessary actions when found any life-threatening condition after being ad- vised by the Doctor on Duty.
5.6 DCS / CTC
- Adopt the requirements stated in this SOP during processing any contract term re- lated to catering service.
6 FOOD MANAGEMENT
The opportunities for food contamination in a catering operation are numerous. Many food- borne illnesses are caused by improperly food handling, preparation or storage.
In general, there are five stages in food processing:
- raw food purchasing,
- food storage,
- food preparation,
- food cooking,
- food serving.
At every stages of food processing, sources of food-borne illnesses can occur. In order to prevent from these kinds of illness, controls are necessary at any step of food processing.
6.1 RAW FOOD PURCHASING
- Food material shall be purchased from licensed or well known suppliers.
- Catering Contractor advised to provide a monitoring document or certificate to TI, for TI review and to proof that the foods purchased are safe to consume or that suppli- ers follow healthy manufacturing practices.
- Food shall be transported in a way that their healthy condition is continuously main- tained including the temperature for frozen food to be - 18 °C or lower.
- The food must be in a good condition and free of harmful organisms and chemicals.
6.2 INCOMING FOOD RECEIVING
Incoming food shall:
- be checked on deliveries. (using format on appendix 4),
- have official label or registration code according to Indonesian regulation.
Incoming food is considered unsatisfactory in the following cases:
- thawed state of any expected frozen food, or
- already expired, or
- no registration and expiry date code, or
- visually damaged (change in original colour, smell, texture, etc.,), or
- broken original packaging and sealing.
If the result of inspection is unsatisfactory, the incoming food must be rejected.
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- cold food is kept at a temperature above 4°C for more than 4 hours.
6.8 LEFT- OVER FOOD
- Shall be kept either under 4°C or above 60°C for maximal 24 hours.
- The left-over food must be disposed when:
- there is a sign of spoilage (change of flavor, color, taste or contour, etc.),
- for more than 24 hours of storage.
6.9 FOOD SAMPLING
Catering Contractor is to provide an on-site procedure how to take a food sampling. The outline of the procedure shall, at least, include the following:
- the operator shall wear sterile hand gloves,
- collect more or less 100 gram of food sample using sterile utensils,
- put them in a sterile, dry, leak-proof plastic box for solid and semi-solid food, and in a sterile plastic bottle for liquid sample,
- label with time and date marks,
- refrigerate the sample for three days,
- the samples shall be sent to laboratory for:
- investigating the cause of food-borne illness outbreak, (if it happens),
- verifying the food process is satisfactory (randomly).
7 CLEANING AND SANITATION
A cleaning program should be developed to ensure that cleaning is conducted in systematic and regular basis.
A well-planed cleaning program should include the following:
- areas and equipment to be cleaned,
- frequency of cleaning (scheduling),
- specific standard procedure,
- sanitizer and equipment,
- the responsible person for each task.
7.1 BUILDING STRUCTURE.
- Floor to be cleaned on a daily basis and as required.
- Wall, windows and ceilings to be cleaned weekly or as required.
7.2 FOOD CONTACT SURFACE
Work table, sink and waste disposal to be cleaned after use or as required.
7.3 EQUIPMENT
- Utensils, cutting boards, knives, and other cooking utensils to be cleaned after use.
- Dish-washing machine shall rinse the eating and drinking utensils for not less than10 seconds with detergent-water solution at a temperature not less then 60° C and then air dry. Don’t dry with frequent-used cloth.
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- any other unhygienic practice.
Hand-washing technique:
- moisten hands with water,
- apply soap or detergent, work up a lather beyond the wrist,
- rub hands together for at least 20 seconds (use a nail brush when necessary)
- rinse off soap or detergent,
- dry hands with paper towel or hot air dryer – do not wipe hands with uniform or cloths.
9 PEST CONTROL
Pest may contaminate food and cause food-borne illness. A pest control program should be developed to eliminate pests and prevent pests from infesting the food premises. An effec- tive pest control program should be able to prevent access, deny harborage and eradicate any pests present.
9.1 PREVENTING ACCESS AND DENYING HARBORAGE
- Seal all gaps around fittings or in walls or floors.
- Keep the doors to the outside closed at all times.
- Fit windows open directly into food preparation areas with screens (with apertures of2 mm square or less) to keep insects out.
- Cover ventilation ducts and floor drains.
- Store and remove garbage properly and regularly. Keep garbage covered.
- Inspect frequently (e.g. weekly) for sign of pests, both outside and inside.
- Check incoming foods and supplies for sign of pests.
- Store food and supplies properly:
- cover them properly,
- store them at least 15 cm off the floor and 15 cm away from walls,
- Apply First-In-First-Out system.
- Remove cardboards, newspaper, etc. that may attract and harbor pests.
- Clean up spillage of food immediately.
- Keep toilets clean and sanitized.
- Keep garbage in sealed plastic bags and inside tightly covered refuse bins.
9.2 DESTRUCTION
- Use chemical, physical or biological means, e.g. rodent or insect traps, where there are sign of pests.
- Use an electric insect killer to capture and kill flying insects. Avoid spraying insecti- cide over food preparation surfaces.
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10 WASTE DISPOSAL
Waste can be regarded as any item of food, ingredients, packaging materials, etc. which are not suitable for further use and are intended to be disposed of. Waste should be controlled carefully since it presents a risk of contamination of foods:
- waste shall be disposed of and segregated in the dedicated waste disposal bins,
- a defined area is to be allocated for the storage of waste pending disposal,
- when food waste is removed from food preparation rooms pending disposal, it must be placed in a tightly covered waste storage bin,
- waste disposal and storage bins are to be:
- placed in order to be positioned conveniently to staff and operations,
- clearly distinguishable from other storage bins,
- emptied when full or on a regular basis,
- cleaned daily.
11 DRINKING WATER
Drinking water must be tested monthly by a laboratory, or as required. If the result is unsatis- factory especially in regard with positive bacteria, the water required for all food processing must be firstly boiled or taken from bottled drinking water until the quality of the tap water is satisfactory.
See Appendix 5: Drinking water standard value.
See Appendix 6: Procedure how to sample water for bacteria test.
12 MEDICAL CHECK UP
Refer to SOP 06-610 Medical Check-up & Fitness to Work, where relevant items are listed. All food handlers shall be medically checked up at least every 6 months. If the check-up re- sults indicate unfit for working as food handler, the unfit personnel must seek remedial treatment (at Catering Service Contractor’s expense). The unfit personnel may resume work- ing after the health problem is declared clear by site doctor.
13 TRAINING AND EDUCATION
All food-handlers and their supervisors shall have certified training. The materials of training shall include, but not limited to:
- personal hygiene,
- food-borne illness,
- how food can become contaminated,
- how food-borne diseases can be avoided through proper food handling procedures and good personal hygiene practices.
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14 INSPECTION
Inspection shall be conducted on weekly and monthly basis by medical personnel accompa- nied by General Services, Catering Service Contractor and Safety & Environment represen- tatives.
In general the inspections include hygiene and sanitation, cold chain temperature monitoring and incoming food inspections.
The formats used for reporting are on the following appendixes:
- Appendix 1: Hygiene and Sanitation Inspection Checklist
1 Are food handlers free of contagious diseases?2 Is there a food handler with cut or wound?3 Are the food handlers wearing clean clothes?4 Are the food handlers wearing proper uniform?5 Are male food-handlers with short hair and female food-handlers
with tied-long hair?6 Are the male food-handlers with long beard and long mustache?7 Are the food-handlers fingers’ nails long and dirty8 Are the food-handlers wearing accessories (ring, earring, brace-
let, wrist watch)?9 Are the food handlers wearing safety shoes?
10 Are the food handlers smoking inside workplace while they are working?
11 Area hand-washing facilities available close to food handlers?12 Do the food handlers wash their hands before starting working?13 Do the food handlers wash their hands correctly (as per proce-
dure)?14 Do the food handlers have an unhygienic / bad habit such as
picking nose and ear, touching hair, spitting everywhere?B. FOOD HANDLING
1 Are the food handlers wearing hand gloves when working with and/or touching food stuff?
2 Are the food handlers using a different chopping pad for food stuff?
3 Are wooden utensils used for handling food stuff?4 Is the food being placed directly on the floor?5 Are the fruits and vegetables properly washed before being con-
sumed?6 Are the frozen raw-foods thawed properly before being cooked?
C. FOOD STORE
1 Dry store temperature should be 20-25 ºC2 Is FIFO (First In First Out) system applied?3 Are all food stuffs stored in the dry store in a good order?4 Are stored food stuff separated with chemical stuff?
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No Items Yes No Remarks
5 Is canned food stuff intact (not dented, not leak and not rusty)?6 Is stored food stuff not yet expired?7 Is chiller temperature for easy perishable food (meat, cooked
food, prepared food) shall be 4º C at maximum, whereas chiller for fresh fruit and vegetables, between 4ºC and 10ºC?
8 Is a different chiller used to store different food stuff?9 Are cooked food and raw food stored in different chiller?
10 Is food stored in chiller, covered?
See temperature monitoring
11 Is freezer temperature -18º C at maximum? See temperature monitoring
12 Are meat, chicken and fish stored in different chillers?13 Is food stored in the freezer covered or packed?14 Is there some food stuff found spoiled or damaged?
D. SANITATION
1 Are floor, wall and ceiling clean?2 Are drainage system and its retainer clean?3 Are food and drinking utensils (dishes, spoon, fork, and glasses)
clean and in good order?4 Are kitchen utensils (stove, deep fryer, oven, pan, drying pan,
rice cooker) clean?5 Are unused or spare kitchen utensils clean and stored in a good
order?7 Is dry store clean and in a good order?8 Is refrigerator clean? (Its compartment, ceiling, door, rack)?9 Is freezer clean (its floor, wall, ceiling and rack)?
10 Is rag towel clean?11 Is cleaning tool or cleaning towel sufficient?12 Are cooking equipment & food stuff cleaned in different basins?13 Is soap available in every hand-washing facility?14 Are food stuff & chemical stuff stored in different places?15 Is a waste bin with trash bag available?
E. PEST CONTROL
1 Is any insect found in the kitchen?2 Is there Insect dirt /dropping in the kitchen/dry store? Is any in-
sect dropping found in the kitchen / dry store?3 Do you find any evidence of rat (e.g. dropping, nesting area,
path, a hole, etc.)4 Is insect killer or pest trapper available?