Top Banner
Saeed A. Khan MD, MBA, FACP © CureMD Healthcare ACOs and Requirements for Reporting Quality Measures © CureMD Healthcare Positive patient experience leads to patient satisfaction
27

Saeed A. Khan MD, MBA, FACP © CureMD Healthcare ACOs and Requirements for Reporting Quality Measures © CureMD Healthcare Positive patient experience leads.

Dec 16, 2015

Download

Documents

Gordon Cooper
Welcome message from author
This document is posted to help you gain knowledge. Please leave a comment to let me know what you think about it! Share it to your friends and learn new things together.
Transcript
Page 1: Saeed A. Khan MD, MBA, FACP © CureMD Healthcare ACOs and Requirements for Reporting Quality Measures © CureMD Healthcare Positive patient experience leads.

Saeed A. Khan MD, MBA, FACP

© CureMD Healthcare

ACOs and Requirements for Reporting Quality Measures

© CureMD Healthcare

Positive patient experience leads to patient satisfaction

Page 2: Saeed A. Khan MD, MBA, FACP © CureMD Healthcare ACOs and Requirements for Reporting Quality Measures © CureMD Healthcare Positive patient experience leads.

Why is a satisfied patient important for the practice?

2

Page 3: Saeed A. Khan MD, MBA, FACP © CureMD Healthcare ACOs and Requirements for Reporting Quality Measures © CureMD Healthcare Positive patient experience leads.

Cost of Dis-satisfaction

3

According to a report in the Journal of the American Medical Association, physicians with patient satisfaction ratings in the lowest 20% are nearly four times more likely to experience patient turnover than physicians in the top 20%.

According to a consumer survey, a person who has had an unpleasant experience with a business will tell 9 or 10 other people. Approximately 13% will tell more than 20 people.

Page 4: Saeed A. Khan MD, MBA, FACP © CureMD Healthcare ACOs and Requirements for Reporting Quality Measures © CureMD Healthcare Positive patient experience leads.

What is the number one cause of patient dissatisfaction?

4

Page 5: Saeed A. Khan MD, MBA, FACP © CureMD Healthcare ACOs and Requirements for Reporting Quality Measures © CureMD Healthcare Positive patient experience leads.

ME & CME = Creation of & Advances in EMR functionality

5

16-20 years30-50 hours every yearCureMD’s Time frameCureMD & state of theTake home lesson

Page 6: Saeed A. Khan MD, MBA, FACP © CureMD Healthcare ACOs and Requirements for Reporting Quality Measures © CureMD Healthcare Positive patient experience leads.

The Partnership

6

Physician office and Cure MD Partnership to keep the patients satisfied

Page 7: Saeed A. Khan MD, MBA, FACP © CureMD Healthcare ACOs and Requirements for Reporting Quality Measures © CureMD Healthcare Positive patient experience leads.

7

You as providers of health care strive to your best when comes to taking care of your patients.

CureMD as your EHR providers gives you the optimal tool to document your clinical findings quickly efficiently while creating discrete patient data for instant access & review when needed for smart management of your patient’s care.

This partnership when properly conducted not only makes your life easier but also helps keep the patient happy satisfied and informed.

The Partnership

Page 8: Saeed A. Khan MD, MBA, FACP © CureMD Healthcare ACOs and Requirements for Reporting Quality Measures © CureMD Healthcare Positive patient experience leads.

How to optimize benefits of this partnership?

8

The Partnership

Page 9: Saeed A. Khan MD, MBA, FACP © CureMD Healthcare ACOs and Requirements for Reporting Quality Measures © CureMD Healthcare Positive patient experience leads.

9

Optimal benefits of a partnership can only be achieved when each partner does its best to fulfill it share of work.

As the EHR provider CureMD must spend time and effort in learning the work flows of your practice to configure the system for your optimal use before installing it.

Each member of your team must make effort and spend time providing the correct work flow information and after installation pay full attention during training and practice to learn the system in detail.

The Partnership

Page 10: Saeed A. Khan MD, MBA, FACP © CureMD Healthcare ACOs and Requirements for Reporting Quality Measures © CureMD Healthcare Positive patient experience leads.

An EMR is primarily a tool to document patient’s clinical findings by the User

10

EMR only a tool to assist the care giver

Page 11: Saeed A. Khan MD, MBA, FACP © CureMD Healthcare ACOs and Requirements for Reporting Quality Measures © CureMD Healthcare Positive patient experience leads.

11

EMR only a tool to assist the care giver

Page 12: Saeed A. Khan MD, MBA, FACP © CureMD Healthcare ACOs and Requirements for Reporting Quality Measures © CureMD Healthcare Positive patient experience leads.

Some harmless EMR bloopers

12

By the time he was admitted, his rapid heart had stopped, and he was feeling better.

Patient has chest pain if she lies on her left side for over a year.

On the second day the knee was better and on the third day it had completely disappeared.

Page 13: Saeed A. Khan MD, MBA, FACP © CureMD Healthcare ACOs and Requirements for Reporting Quality Measures © CureMD Healthcare Positive patient experience leads.

CureMD EMR provides myriads of neat functions

13

EMR only a tool to assist the care giver

Page 14: Saeed A. Khan MD, MBA, FACP © CureMD Healthcare ACOs and Requirements for Reporting Quality Measures © CureMD Healthcare Positive patient experience leads.

Information Sharing

14

A single click lets you share pertinent clinical information with providers, patients and other healthcare entities through built-in HIPAA compliance e-fax and e-email messaging tools

Page 15: Saeed A. Khan MD, MBA, FACP © CureMD Healthcare ACOs and Requirements for Reporting Quality Measures © CureMD Healthcare Positive patient experience leads.

15

Immediate access to test reports with abnormal results

Page 16: Saeed A. Khan MD, MBA, FACP © CureMD Healthcare ACOs and Requirements for Reporting Quality Measures © CureMD Healthcare Positive patient experience leads.

16

Immediate access to test reports with abnormal results

Page 17: Saeed A. Khan MD, MBA, FACP © CureMD Healthcare ACOs and Requirements for Reporting Quality Measures © CureMD Healthcare Positive patient experience leads.

Engaging Patients in their Health Management

17

Patient Portal

Page 18: Saeed A. Khan MD, MBA, FACP © CureMD Healthcare ACOs and Requirements for Reporting Quality Measures © CureMD Healthcare Positive patient experience leads.

18

Patient Portal

Page 19: Saeed A. Khan MD, MBA, FACP © CureMD Healthcare ACOs and Requirements for Reporting Quality Measures © CureMD Healthcare Positive patient experience leads.

19

Access to Patient’s Own RecordsCureMD EMR provides a secure online access that lets patients review their lab results, upcoming appointments, clinical summaries. It gives them ability to request prescription refills and more.

You can communicate with patients Regarding their clinical reminders, and even wishes them a “Happy Birthday”

Patient Portal

Page 20: Saeed A. Khan MD, MBA, FACP © CureMD Healthcare ACOs and Requirements for Reporting Quality Measures © CureMD Healthcare Positive patient experience leads.

20

Appointment RemindersFewer ‘no shows’ and better compliance

Clinical Reminders Patients and your staff may forget but the system doesn’t

Messaging tools

Page 21: Saeed A. Khan MD, MBA, FACP © CureMD Healthcare ACOs and Requirements for Reporting Quality Measures © CureMD Healthcare Positive patient experience leads.

21

Messaging tools

Page 22: Saeed A. Khan MD, MBA, FACP © CureMD Healthcare ACOs and Requirements for Reporting Quality Measures © CureMD Healthcare Positive patient experience leads.

A common criticism of EMR use by patients

22

What is it?

Page 23: Saeed A. Khan MD, MBA, FACP © CureMD Healthcare ACOs and Requirements for Reporting Quality Measures © CureMD Healthcare Positive patient experience leads.

It has caused doctors to become less engaged and impersonal.

A common criticism by Patients of EMR use by Doctors

Page 24: Saeed A. Khan MD, MBA, FACP © CureMD Healthcare ACOs and Requirements for Reporting Quality Measures © CureMD Healthcare Positive patient experience leads.

24

A common criticism by Patients of EMR use by Doctors

Page 26: Saeed A. Khan MD, MBA, FACP © CureMD Healthcare ACOs and Requirements for Reporting Quality Measures © CureMD Healthcare Positive patient experience leads.

26

Page 27: Saeed A. Khan MD, MBA, FACP © CureMD Healthcare ACOs and Requirements for Reporting Quality Measures © CureMD Healthcare Positive patient experience leads.

CureMD Healthcare55 Broad Street, New York, NY 10004 Ph: 212.509.6200www.curemd.com

Enjoy the festivities!