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Sabre Ticketing for Windows

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© 1994, 1999, Sabre Inc. All rights reserved.

This documentation is the confidential and proprietary

intellectual property of Sabre Inc. Any unauthorized use,

reproduction, preparation of derivative works, performance,

or display of this document, or software represented by this

document, without the express written permission of Sabre

Inc. is strictly prohibited.

Sabre, the Sabre logo design, Ticketing for Windows

ticketing software, and Sabre for Windows desktop

reservation software are trademarks and/or service marks

of an affiliate of Sabre Inc. All other trademarks, service

marks, and trade names are owned by their respective

companies.

�� Self-Study Guide September 1999

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Overview You can use this guide to learn the most common

Sabre® Ticketing for Windows procedures.

The guide contains explanations, examples, and practice exercises that will walk you through many -- though not all -- ticketing functions.

You can use the guide in two ways:

• Now, read the guide as a self-study learning tool.

• Later , when you perform ticketing procedures, refer to the guide as a job aid.

Who should use this guide

This guide is designed for all Sabre® with WindowsTM

desktop reservation software users who perform ticketing functions in their agencies.

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Objectives When you finish the guide, you will know• What each pricing type means• When to use each pricing type

The guide will also allow you to use Ticketing for Windows to:• Issue an automated pricing ticket with options• Issue an AMTRAK ticket • Issue a command pricing ticket with a discount

amount or percent• Create and issue a manual pricing ticket (Phase IV)• Manually input a fare calculation line into Ticketing

for Windows• Save, open, and delete a template• Issue and identify the three types of exchange tickets

What is Ticketing for Windows?

Ticketing for Windows is a user-friendly graphical interface to the power and functionality of Sabre computer reservation system ticketing. It is the premier productivity tool in the industry for issuing air and rail (AMTRAK) transportation tickets. It is also an easy to use graphical ticketing program that supports all the standard and supplementary ticketing functions that occur throughout a normal business day.

Features of Ticketing for Windows

These special features help you use Ticketing for Windows:• Online context-sensitive help system with pop-up

definitions and a glossary• Availability of the application in seven languages• Online tutorial accessible from the help menu• Quick reference cards in a handy packet

� Chapter 1 - Introduction �� Self-Study Guide September 1999

Functions of Ticketing for Windows

You can use Ticketing for Windows to perform these standard and supplementary ticketing functions:• Standard automated ticketing• Exchange ticketing• Manual Pricing ticketing (Phase IV)• Options, for example, Endorsements• AMTRAK ticketing• OPTAT (Transitional ticket stock) and ATB ticketing• Command Pricing (Phase 3.5 and 3.75)• Classified Fares database access• Template creation and maintenance• Net remit ticketing• Price preview and retention (retained prices)• Storing ticketing instructions

Benefits of Ticketing for Windows

By using Ticketing for Windows as your primary tool to issue and store tickets, you will:

• Increase proficiency in ticketing

• Improve productivity by reducing time spent looking up formats, calling the help desk, and consulting senior agency people

• Reduce dependency on Sabre reservation system command knowledge

• Reduce training requirements for ticketing agents

• Reduce errors resulting from omission of required fields

• Standardize ticketing and manual pricing

�� Self-Study Guide September 1999 �

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Before you begin It is recommended that you complete the Ticketing for Windows online tutorial before you begin work on this Self-study Guide. The tutorial provides basic information you need to perform the tasks and procedures in the guide.

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1. Open Ticketing for Windows (located in Tools menu of Sabre with Windows)

2. Access the Help Menu (ALT+H)

3. Select “Ticketing for Windows Tutorial”

Review information independently

As a self-study tool, this guide allows you to learn many ticketing functions quickly, independently, and without frustration.

Learn at your convenience

Depending on your preference and schedule, you may complete each chapter one at a time or all the chapters at once.

Refer back to guide and cards

After you become familiar with Ticketing for Windows, you may refer back to this guide and to your Ticketing for Windows Quick Reference Card.

Practice procedures

At the end of each chapter are Ticketing for Windows Follow Ups -- questions and hands-on exercises that let you review information covered in the chapter. Exercises are learning tools and are not scored.


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Chapters of instruction

This table describes each chapter and gives an estimate of the time needed to complete it.

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Automated Pricing I. Issue an automated pricing ticket with an endorsement

II. Description of Ticketing Tabs

7

20

1 hr 15 min

Command Pricing Issue a command pricing ticket with a discount fare (Phase 3.5 and 3.75)

25 45 min

Manual Pricing I. Create and issue a manual pricing ticket (Phase IV)

II. Create, open, and delete a template of a manual pricing record

III. Cut, copy and paste a retained price from a Sabre system PNR into a Ticketing for Windows fare calculation line

37

51

57

1 hr 15 min

�� Self-Study Guide September 1999 Contents �

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Exchange Ticketing I. Issue even exchange

II. Issue exchange with additional collection

III. Issue exchange with a partial refund

67

74

79

2 hrs

Amtrak Ticketing Issue an AMTRAK ticket 89 45 min

Getting Help List of online and offline references available for assisting you with any problems you have while using Ticketing for Windows

95 13 min

Estimated Time to Complete

6 hrs 13min



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Definition Automated pricing is a pricing type that uses a published fare stored in the Sabre fares database. The Sabre computer reservation system generates the correct price for the itinerary, and no additional pricing information is required for ticketing.

When to use Use automated pricing when the fare being used is stored in the Sabre system.

�� You cannot ticket an automated pricing ticket when a manual pricing record exists in the PNR.

Automated Pricing folder

The following screen is the default screen shown whenever you access Ticketing for Windows without first opening a PNR in the Sabre system. All the command buttons on the right side of the screen are dimmed except for Exit and Help.

The Automated Pricing hanging folder is active. The application is always set to issue automated pricing tickets until you choose the manual pricing folder.

Overview �

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Situation You want to issue an automated pricing ticket and include some endorsement information on the ticket.

Instructions Read the procedure described for this ticketing activity. Then, practice the procedure by performing the example yourself on your computer.

�� When practicing this procedure, DO NOT press Print Ticket .

� Chapter 2 - Automated Pricing �� Self-Study Guide September 1999

Procedure This table shows the procedure for issuing an automated pricing ticket with an endorsement included.

1 Start the Sabre with Windows and sign in.

2 From the menu bar, click Tools. Then, select Ticketing for Windows.

3 If a ticket printer is not already designated, you will see the following box. Enter your two letter ticket stock code, then click OK to continue without designating a printer.

�� Self-Study Guide September 1999 Issuing an Automated Pricing Ticket with an Endorsement �

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4 From the menu bar, click PNR. Then, select Open PNR.

�� You can also open the PNR in Sabre with Windows before accessing Ticketing for Windows. The application will place the PNR information into the appropriate fields.

5 Enter the passenger's last name or the record locator in the appropriate field. Click in the Display by Last Name field and type the last name. Click OK . Or, click in the Display by PNR Record Locator field and type the record locator. Click OK .

�� If entering a passenger's last name to open the PNR, you may get a list of similar or duplicate names. Highlight the name you want and continue.

�� Chapter 2 - Automated Pricing �� Self-Study Guide September 1999

6 Click the passenger name to deselect it. The highlight disappears. Click the passenger number again to select it. The example shows both passengers selected.

�� You cannot make any entries in the passenger name field. You can only select (highlight line/depress button) and deselect.

7 If desired, click the arrow in the Passenger Type field and select a type from the list.

�� You can also display the Passenger Type drop down list by pressing ALT+ up or the down keys.

8 If desired, click the arrow in the Validating Airline field and select an airline from the list.

�� Self-Study Guide September 1999 Issuing an Automated Pricing Ticket with an Endorsement ��

9 If desired, click the arrow in the Commission field and select a commission amount from the list.

10 Click the arrow in the Form of Payment field and select a form of payment from the list.


11 If credit card is selected as the form of payment, complete the following:

a. Click the arrow in the Credit Card Company field.

b. Select a credit card company from the list.

c. Click in the Manual Approval Code field and type in the code.

d. Click in the Credit Card Number field and type in the number.

e. Click in the Extended Payment and/or Print Credit Card Number on Invoice to toggle on.

f. Click OK .

�� If selecting Government Transportation Request (GTR) or Single-Government Request (SGR) number as a form of payment, you will be prompted to enter additional information to proceed.


12 Verify the itinerary information for the passengers in the automated pricing folder and select specific segments to ticket or select all segments. Click on segments to deselect those not being ticketed.

�� All segments will be selected when the itinerary is first displayed in Ticketing for Windows.

If you have no endorsements or connections, you are now ready to print or store the ticket.

13 If a forced connection is needed, click Forced Connection. When the connection column displays, select the segment of the arrival city of the connecting flight. The example shows forced connections between DFW and SFO and between SFO and DFW.


14 Click the Validity Dates & Baggage folder tab.

�� Validity dates are only necessary when doing an exchange ticket or manual pricing.

15 Specify the validity dates. Click in the Not Valid Before field and type the date in DDMMM format. You do not need a date in each segment.

16 If desired, click the arrow in the Baggage Allowance field to select the baggage allowance. You may also type the baggage allowance in the field.


17 Click the Options button located on the right side of the Ticketing window.

18 Type any endorsement message in the field and click OK .

�� The maximum number of characters in the field is determined by your ticket stock and fare type.

19 Click the Preview Price button to verify the correct pricing.


20 Select the Retain this price in the PNR check box if you wish to return the price in the PNR. Click OK .

21 If you are doing this procedure for practice, Click No (Ignore). This completes the procedure.

If you are actually issuing a ticket, skip this step and proceed to Step 22.


22 Click Print Ticket to issue the ticket. Click OK .

OR

Click Store Ticket to store the ticketing instructions and print the ticket later. Click OK .

After selecting Store Ticket, a dialog box displays and a ticketing instructions tab displays at the bottom of the Ticketing window.

Note When ticketing, remember to close the PNR when you are finished. Answer Yes to the prompt to save changes. The application will ask you for a Received From and then end transaction.


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Introduction Ticketing for Windows will display ticketing tabs at the bottom of the Ticketing window every time you preview a price, store a ticket, or save a new manual pricing record.

Displaying tabs

The following inputs are needed to create these tabs:

• Select Save Manual Button while in the Manual Pricing folder and show stored manual pricing record tabs (left-hand side). Save Manual stores Phase IV records.

• Select Store Ticket button while in the Automated or Manual pricing folder and show stored Ticket instruction tabs (center). Store Ticket stores FP lines.

• Select Preview Price while in the Automated Pricing folder and show retained price ticketing tabs (right-hand side). Preview Price stores WS entries.

Status of tabs

When tabs are selected or active, they are highlighted with a blue background. When tabs are not active, the background is white.

Rules 1. You cannot have a retained price tab active (highlighted) at the same time a stored ticket tab is active.

2. You cannot have a retained price tab active at the same time a manual pricing record tab is active.

�� Self-Study Guide September 1999 Ticketing Window Tabs ��

Example 1 The example below shows a PNR with both manual pricing (Phase IV) records and stored tickets. There are two manual pricing records in this PNR and two stored tickets waiting to be printed. Manual pricing record 2 and Ticket 1 are selected. There is a manual pricing record referenced in the Ticket 1 stored ticket.

Click the Manual Pricing Record Tab or Stored Ticket Tab for the ticket you wish to print. The tab you select becomes highlighted and its contents populates the appropriate fields. Print the ticket.

Example 2 This example shows a PNR with both stored tickets and retained prices. Stored Ticket 1 is selected.

Click the Stored Ticket Tab or Retained Price Tab for the ticket you wish to print. The tab you select becomes highlighted. Print the ticket.


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Practice It's your turn to perform this procedure!

1. Sign in to the Sabre system.

2. Build a practice PNR or use a PNR you currently have available in your work area with no manual pricing records.

3. Ignore the PNR when you have completed the practice exercise.

�� Do not press Print Ticket if you are performing this procedure for practice.

�� Self-Study Guide September 1999 Issuing an Automated Pricing Ticket Practice ��

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1. When should you use the automated pricing folder to issue a ticket?

2. Which pricing type is the default for Ticketing for Windows?

3. Which command button must you access to enter an endorsement message?

4. How do you make a pricing folder ticketing tab active?

5. Draw lines to match the user input with the correct ticketing tab output.

a. Save Manual 1. Ticket 1

b. Preview Price 2. Price 1

c. Store Ticket 3. 2-CHD

6. Which items listed below must be completed to issue an automated pricing ticket. Check all that apply.

Directions In the spaces provided, answer the following questions.

Itinerary Segment and Connections Endorsement message

Form of Payment Discount Amount or Percentage

Validating Airline Validity Dates

Baggage Allowance Passenger Selection

Commission Fare Calculation Line


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1. When should you use the automated pricing folder to issue a ticket?If you know the fare being used is stored in the Sabre system

2. Which pricing type is the default for Ticketing for Windows?Automated pricing

3. Which button must you access to enter an endorsement message?The Options Button. It is located on the right side of the screen between the SaveManual and Exchange buttons.

4. How do you make a ticketing tab active?Select it by clicking or tabbing.

5. Draw lines to match the user input with the correct ticketing tab output.a3b2c1

6. Which items listed below must be completed to issue an automated pricing ticketCheck all that apply.

Directions Check your answers with those shown below.

X Itinerary Segment and Connections Endorsement message

X Form of Payment Discount Amount or Percentage

X Validating Airline Validity Dates

Baggage Allowance X Passenger Selection

X Commission Fare Calculation Line

�� Self-Study Guide September 1999 Answer Key ��

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Definition Command pricing is a pricing type used to override an automated pricing if the Sabre computer reservation system does not generate the price you expect. Command pricing is also known as Phase 3.5 and Phase 3.75 pricing or discount pricing.

When to use Use command pricing when automated pricing produces a price different from the one you expect. As a rule, command pricing is used whenever the discount of the ticket is a percentage or amount or the user wants to control the fare basis code, ticket designator or the discount.

Command Pricing folder

Access this folder to issue a command pricing ticket. The Command Pricing folder within the Automated Pricing hanging folder is active. All command buttons are active except Save Manual.

Overview ��

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Situation You want to issue a command pricing ticket with a discount and store the fare.



�� Chapter 3 - Command Pricing �� Self-Study Guide September 1999

Procedure This procedure shows the steps for issuing a command pricing ticket with a discount fee.

1 Complete steps 1-11 shown in the Automated Pricing chapter.

12 Click the command pricing folder tab.

13 Verify the itinerary information for the passenger(s) in the command pricing folder and click any specific segments to not ticket. The default selects all segments.

�� Self-Study Guide September 1999 Issuing a Command Pricing Ticket with a Discount Fare ��

14 Click in the Fare Basis Code or Unique Fare Basis field. Type in a fare basis and/or unique fare basis code in the appropriate field.

Example 1 shows a fare basis code entered. If fare basis code is used for one segment, it must be entered on all segments.

�� If a Unique Fare Basis Code is entered, all the fields do not have to be completed. However, whenever a Unique Fare basis code is used, it must be the same for all the segments on which it is used. Example 2 illustrates this.

�� When doing a Unique Fare Basis Code, you must also add the Fare Basis Code. The discount will be applied to the Fare Basis Code used.


15 Click in the Ticket Designator field (optional). Type in the ticket designator. If used, the code must be placed in every field.

16 Click the check box in the Discount field for which the discount applies.


17 Click in the Discount Amount or Discount Percent field. Type in the amount or percentage.



19 Specify the validity dates. Click in the Not Valid Before field and type the date in DDMMM format. You do not need a date in each segment.



This concludes the practice exercise. Click the PNR menu and close PNR. Click Ignore.

21 Click the Preview Price button to verify the correct pricing. Click OK .

22 Click the Store Ticket button to store ticketing instructions and print the ticket later. Click OK .


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Practice 1. Sign in to the Sabre system.




�� Self-Study Guide September 1999 Issuing a Command Pricing Ticket with a Discount Fare Practice ��

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1. When should you use the command pricing folder to issue a ticket?

2. In which pricing folder is Command Pricing located? Is automated or manual?

3. How do you select itinerary segments in which the discount is to be applied?

4. You must enter the Discount amount and Discount percentage.True or False

5. When you enter a Unique Fare Basis code for itinerary segments, the code must same on every selected segment. True or False

6. What two visual cues do you get that a ticket has been stored with an FP line?



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1. When should you use the command pricing folder to issue a ticket?

Use the command pricing folder to issue a ticket when the Sabre system’s autompricing produces a price different than the one you expect.

2. In which pricing folder is Command Pricing located? Is it automated or manual?

Automated

3. How do you select itinerary segments in which the discount is to be applied?

Click on the box located in the discount field associated with the segment. An X will appear in the check box.

4. You must enter the Discount amount and Discount percentage.

False

5. When you enter a Unique Fare Basis code for itinerary segments, the code must same on every selected segment.

True

6. What two visual cues do you get that a ticket has been stored with an FP line?

The Sabre system gives you a response in a dialog box and a stored ticket tab apat the bottom of the Ticketing window.


�� Self-Study Guide September 1999 Answer Key ��

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Definition Manual pricing is a pricing method in which you must tell the Sabre computer reservation system the following:

• The base fare and fare basis code for each segment

• The base fare and taxes for the ticket

• Any optional information which might apply

• The fare and routing information known as the fare calculation line.

Manual pricing is also known as Phase IV pricing.

When to use Use manual pricing if the desired price or fare basis code is not stored in the Sabre system, and the system cannot price the ticket as you desire.

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Manual Pricing Screen

This is the Manual pricing hanging folder. The manual pricing folder must be accessed to perform manual pricing tasks. Ticketing for Windows provides the ability to create, update and recreate Phase IVs. All command buttons are active in Manual Pricing except for Preview Price.

�� Chapter 4 - Manual Pricing Overview �� Self-Study Guide September 1999

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Situation You want to create a new manual pricing record in a PNR.


�� When practicing this procedure, DO NOT press Print Ticket !

�� Self-Study Guide September 1999 Creating a Manual Pricing (Phase IV) Record ��

Procedure This procedure shows the steps for issuing a manually priced ticket.

1 Complete Steps 1-11 of Chapter 2 Automated Pricing.

12 From the menu bar, click Tools. Then, select Ticketing for Windows.

13 Click the Manual Pricing folder tab.


14 Verify the itinerary and fare information for the passengers in the manual pricing folder. Click to deselect any segments to not ticket or select all segments. All segments are selected in the example below.

15 If a forced connection is needed, click the check box in the segment in which the arrival city is the connection. The example shows connections for segment 1 and segment 3.


16 Click in the Fare Basis/Tkt Designator field. Add the fare basis code and ticket designator for every segment.

17 Click in the Base Fare Amount field and type the base fare for each leg. The example below shows the total base fare in francs.

18 Click in the Total Base Fare field and type the total base fare amount.


19 Click in the Tax Amount field. Type in the taxes and corresponding tax codes. If the tax amount is part of a combined (XT) tax, click in the check box of the XT Tax Breakdown column. An XT will display in the check box.

�� If you enter the XT tax breakdown underneath the XT tax in a left to right sequence, Ticketing for Windows will automatically place the XT in the XT tax breakdown check box.

Example:

If you have 4 taxes and only 3 tax boxes on your ticket, enter the first two taxes separately. Combine the last two and give them the tax code XT. In the example below, tax code #3 is a combination of an XA tax of 12.00 and XC tax of 12.00.

�� Select the Paid tax check box if you are doing an exchange. Selecting the appropriate paid tax check box indicates that the tax shown in that row was paid when the ticket was originally purchased.


20 If the payment currency is different from the originating travel country currency, click in the Equivalent Amount Paid field and type the amount paid.

21 Click in the Currency Code field and type the three letter currency code of the total base fare amount.


22 Click the Fare Calculation Line folder tab.

23 Enter any applicable charges (stopover charge, surcharge, passenger facility charge, etc.)

�� As you enter information into these fields, the fare calculation line will automatically update.


24 Click in the Other Information field and type in any other fare calculation code if necessary.


26 Specify the validity dates. Click in the Not Valid After field and type the date in DDMMM format. You do not need a date in each segment.



28 Click the Save Manual button.


29 Click Create a New Manual Pricing Record. Click OK .

�� The Manual Pricing tab shows at the bottom of the Ticketing window.

30 Save the PNR. Click the PNR menu and select Save PNR. Type in the received from information. Click OK to save the changes.

31 The ticket is ready to be issued. If you are following the procedure for practice, stop here. If you are actually printing a ticket, continue with the next step.


32 Click the Print Ticket button to print the ticket. Click OK .

OR

Click the Store Ticket button to store the ticketing instructions and print the ticket later. Click OK .


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Definition A template is a file that you create in Ticketing for Windows that contains ticketing information. It is stored locally on your local area network (LAN). You can save, open, and delete templates. Saving a template is the same as cloning information from a PNR for later use.

When to use templates

You should use templates as the method of saving and reusing ticketing information. It is an efficient method of accessing your most frequently used ticketing information.

For example, if you have to ticket a group of people, then rather than pricing each ticket separately, with the use of templates, you can store the pricing information once and save it as a template. Then you can apply the saved template to each person in the group. You give the template a unique name and other agents can access it from your LAN to apply the pricing information stored to other PNRs.

�� Self-Study Guide September 1999 Saving a Manual Pricing Record as a Template ��

Types of templates

Ticketing for Windows allows you to store information in 4 types of templates. They are as follows:

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Manual pricing TEM Saves all information entered in the manual pricing folder

Automated pricing TEA Saves all information entered in the automated pricing folder

Exchange information TEE Saves all information entered in the exchange window

Ticketing instructions TET Saves all information entered in the pricing folder and fields including the itinerary, validating airline, commission, and form of payment. Does not save the passenger names.

Situation You want to save a manual pricing record as a template for use on the next ticket you will issue.




Procedure This procedure shows the steps for saving a manual pricing record as a template.

1 Create a manual pricing record as described in Chapter 4: Creating a Manual Pricing Ticket.

2 From the menu bar, click Template. Then, select Save as Template.

3 Click the arrow in the Select Template Type field. Make a selection (Manual Pricing Template).


4 Click in the File Name field and type the file name for the template.

5 Click in the Directory field and select the directory from the list.

�� Ticketing for Windows expects to find template files in the directory \PUBLIC1\WINAPPS\WINTKT.


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1. From the Template menu, select Open Template.

2. Select the template type.

3. Choose the template file and read the description to verify you have the right file

4. Click OK to open the template.

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1. From the Template menu, select Delete Template.

2. Select template type.

3. Choose the template file and read the description to verify you have the right file

4. Click OK to delete the template.

6 Click in the Description field and type a description. Click OK .

�� The more descriptive you are with the names you give to the template files, the easier it will be to distinguish the templates at a glance.


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2. Build a practice PNR with a manual pricing record or use a PNR you currently have available in your work area with a manual pricing record.




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Situation You need to copy a Rate Desk input fare calculation line from the remarks line of the PNR.



�� Self-Study Guide September 1999 Using Copy and Paste to Manually Input a Fare Calculation Line ��

Procedure This table shows the procedure for using cut, copy, and paste to place fare calculation information from the Sabre system to Ticketing for Windows.

1 Follow steps 1-21 from Chapter 4: Issuing a Manual Pricing Ticket.

22 Press ALT+TAB to switch to Sabre with Windows.

23 Display the PNR with the retained price to be used.

24 Type *WS and press ENTER to display the retained price.

25 Highlight the information to be pasted into Ticketing for Windows.

Click at the beginning of the line to position the cursor at beginning of the text to highlight it. Hold down the left mouse button and drag mouse to the right to highlight the text. Release the mouse button.

�� In Sabre with Windows, the keyboard mode is displayed in the bottom right portion of the status bar.


26 From the menu bar, click Edit . Then click Copy.

27 Press ALT+TAB to switch back to Ticketing for Windows.

28 Click in the left corner of the fare calculation box located at the bottom of the fare calculation line folder.

29 From the menu bar, click Edit . Then, click Paste.

30 Delete previous fare calculation information. Click at the beginning of the text to be deleted. Hold down the left mouse button and drag the mouse to the right to highlight the text. Release mouse button. From the menu bar, click Edit . Then, click Cut.


31 Click the Save Manual button.

32 Click Create a New Manual Pricing Record.

�� The Manual Pricing tab shows at the bottom of the Ticketing window.


33 Save the PNR. Click the PNR menu. Click Save PNR. Enter the received from information. Click OK to save the changes.




OR

Click the Store Ticket button to store ticketing instructions and print the ticket later. Click OK .


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2. Build a practice PNR with a manual pricing record or use a PNR you currently have available in your work area with a manual pricing record.


�� Do not press Print Ticket if you are performing this procedure for practice!

�� Self-Study Guide September 1999 Using Copy and Paste to Manually Input a Fare Calculation Line Practice ��

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1. When should you use the Manual Pricing folder to issue a ticket?

2. What appears on the Itinerary and Fare Information folder when you enter an Equivalent Amount Paid?

3. Look at the picture below. Which segments should be selected as the connection

4. Look at the picture below showing the taxes entered on for a ticket with 4 taxes and only 3 tax boxes. Which shows a correct XT Tax Breakdown?



5. Which pricing folder must be active to save ticketing instructions as a template?

6. How do you store fare calculation information that has been manually entered in Ticketing for Windows?

�� Self-Study Guide September 1999 Manual Pricing Follow Up ��

nd the

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1. When should you use the Manual Pricing folder to issue a ticket?

When the desired price and/or fare basis code is not stored in the Sabre system asystem cannot price the ticket as you desire.

2. What appears on the Itinerary and Fare Information folder when you enter an Equivalent Amount Paid?

The Currency code entry field appears underneath the Total Base Fare field.

3. Look at the picture below. Which segments should be selected as the connection

4. Look at the picture below showing the taxes entered on for a ticket with 4 taxes andonly 3 tax boxes. Which shows a correct XT Tax Breakdown?

B has the XT Tax Breakdown entered correctly.



older.

5. Which pricing folder must be active to save ticketing instructions as a template?

Automated or Manual. You can save ticketing instructions as templates in either f

6. How do you store fare calculation information that has been manually entered inTicketing for Windows?

Select the Save Manual button after the information has been entered.

�� Self-Study Guide September 1999 Manual Pricing Answer Key ��



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Definition Exchange ticketing is used for reissuing a ticket to the same passenger in exchange for another, for example, a change in itinerary, a change in class of service.

Exchange Window

Click the Exchange command button to display the Exchange window.

The default exchange selection is Even Exchange. You can also select Additional Collection and Exchange with a Partial Refund.

Overview ��

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Situation Your customer was ticketed for a non-stop flight and now needs to switch to a connecting flight. You need to reissue the ticket with two flight coupons.



�� Chapter 5 - Exchange Ticketing �� Self-Study Guide September 1999

Procedure This table shows the procedure for issuing an even exchange ticket.

1 Click the PNR menu. Then, click Open to reticket the PNR.

2 Select the passenger to ticket. Deselect all but one passenger if multiple people in party.

�� Only one passenger can be selected at a time when issuing an exchange ticket.

3 Verify that the validating airline, commission, and form of payment are current. Click the arrow in each field to select from the list and make changes if necessary.

4 Select the itinerary segment to reticket. Click on the segments to be ticketed if the segments are not already selected (highlighted).

5 Enter the validity dates and baggage if necessary. Click in the Validity Dates and Baggage Folder fields and enter the information.

6 Price the ticket using Automated or Manual Pricing. See Chapters 1, 2, 3, and 4.

�� Self-Study Guide September 1999 Issuing an Even Exchange Ticket ��

7 Click the Exchange button.

8 Verify that the original form of payment, issue date, and issue place from the original ticket are correct. Make changes if necessary.

If changes are needed, click in the Original Form of Payment field and type the original form of payment. You may also click the arrow to select the form of payment from the list. Then, click in Original Issuance date and place fields and type the necessary changes.

�� If information is already displayed when you open the Exchange window, it has been read from the PNR. You need to check this information for accuracy.


9 Click in Original Document Number: (1st Reissue) to select it. Type the document number in the field below.

�� Select Current Document Number: (2nd Reissue) when doing a second reissue.

10 Click in the Coupons Received field and enter the coupons received from the passengers.

�� The default for coupons is A for All. The example above shows coupons 1 and 2 being exchanged. To exchange conjuncted tickets, separate the coupon numbers with a comma, e.g. 12,A.


11 Click the arrow in the International Sales Indicator field to select a code from the list. You may also click in field and type the 4-letter code.

12 Click OK to return to the main Ticketing window.

13 Click the check box (X removed) if you do not want this message to display when you are doing exchanges. Click OK .




OR



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2. Build a practice PNR or use a PNR you currently have available in your work area.



Situation The passenger's itinerary has changed resulting in a higher fare and an additional charge.




Procedure This procedure shows the steps for issuing an exchange with an additional collection.

1 Complete Steps 1-7 of Chapter 5 - Exchange Ticketing.

8 Click Additional Collection to select it.




�� Self-Study Guide September 1999 Issuing an Additional Collection Exchange Ticket for a Second Reissue ��



11 Enter the document number at cursor. Click Current Document Number to select it.



�� The default for coupons is A for All. The example above shows coupons 1 and 2 being exchanged. To exchange conjuncted tickets, separate the coupon numbers with a comma, e.g. 12,A.

13 Click the arrow in the International Sales Indicator field to select a code from the list. You may also click in field and type the 4-letter code.


14 Click in the Additional Collection Amount field and type the additional amount to be collected.

15 Enter additional tax amounts and tax codes. Click in the fields and type the tax amounts and codes to be collected.

16 Click OK to return to the main Ticketing window.




OR



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Situation Your customer has chosen to take a later flight that the one he originally booked. This will reduce his fare. Issue him a new ticket with a partial refund.




Procedure This procedure shows the steps for issuing an exchange with a partial refund.

1 Complete Steps 1-7 of Chapter 5 - Even Exchange.

8 Click Exchange with a Partial Refund.

�� Exchange with a Partial Refund will not show as an option in the Exchange screen if you do not have the Refund/Accounting Lines option selected as ON in the Sabre system.

�� Self-Study Guide September 1999 Issuing an Exchange Ticket with a Partial Refund ��







11 Click in the Original Invoice Number field and enter the original invoice number.


�� The default for coupons is A for All. The example above shows coupons 1 and 2 being exchanged. To exchange conjuncted tickets, separate the coupon numbers with a comma, for example, 12,A.


13 Click the arrow in the International Sales Indicator field to select a code from the list. You may also click in field andtype the 4-letter code.

14 Click in the Base Fare field and enter the base fare amount to be refunded. Then, click in the Tax Amount field and enter the amount to be refunded.

15 Click OK to continue and return to the main Ticketing window.




OR



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1. How do you access the exchange window?

2. What is the default selection for the exchange window?

3. Look at the pictures below. Which shows the correct date entry? Circle it.

4. When exchanging for a second reissue, the Original Document Number must alsentered. True False

Directions Answer the following questions in the spaces provided.

�� Self-Study Guide September 1999 Exchange Ticketing Follow Up ��

o be

� � �� % �

1. How do you access the exchange window?

Click on the Exchange command button or press ALT+X on the keyboard.

2. What is the default selection for the exchange window?

Even Exchange

3. Look at the pictures below. Which shows the correct date entry?

C

4. When exchanging for a second reissue, the Original Document Number must alscompleted.

True



�� Self-Study Guide September 1999 Issuing an AMT

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Situation You need to issue an AMTRAK ticket from a PNR with a rail segment.



RAK Ticket ��

Procedure This procedure shows the steps for issuing an AMTRAK ticket in Ticketing for Windows.

1-5 Complete Steps 1-5 of Chapter 2 - Issuing an Automated Pricing Ticket with an Endorsement.

�� When opening a rail PNR to ticket passengers, all fields in Ticketing for Windows will be inactive except for the Form of Payment, Itinerary, and Invoicing options.

6 Click the arrow in the Form of Payment field to select from the list.

�� See F*TTL/AMK/TICKET for valid forms of payment for AMTRAK.

�� Chapter 6 - AMTRAK Ticketing �� Self-Study Guide September 1999

7 Verify the itinerary information for the passenger(s) and select the AMTRAK segments to ticket if you have air and rail segments in the PNR. Only 12 AMTRAK segments can be selected.

�� If the PNR you open only has rail segments, you do not have to segment select because the segments will automatically be selected for you.

If there is air space in the PNR as the example above shows, you must ticket the air segments first because AMTRAK ticketing will automatically deselect the air segments.

�� Self-Study Guide September 1999 Issuing an AMTRAK Ticket ��

8 Click Print Ticket to issue the rail ticket. Click OK .

Note If two AMTRAK records have been merged, then only one can be ticketed at a time.


�'�+�% � � � � � � � � #� � � �� $

1. Which Ticketing window field must be completed to issue an AMTRAK ticket?

2. When ticketing a PNR with both rail and air segments, which segment should youticket first? Why?

Directions Answer the following questions in the spaces provided.

�� Self-Study Guide September 1999 AMTRAK Ticketing Follow Up ��

� � � � � � � � � �'�+�% � � � � � � � �� % �

1. Which Ticketing window field must be completed to issue an AMTRAK ticket?

Form of Payment

2. When ticketing a PNR with both rail and air segments, which segment should youticket first? Why?

Rail. Because when you pull up a PNR with rail segments, the air segments are automatically deselected.



�� Self-Study Guide September 1999 Finding

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Online Help This table shows the online help available to you when using Ticketing for Windows.

��

Ticketing for Windows Help System

Comprehensive, context-sensitive help system with pop-up definitions and a glossary

Access Ticketing for Windows. Then do one of the following:

a. Press F1 and make selection

b. Press ALT+H and make a selection

c. Click on Help menu and make selection

d. Select the Help command button and make a selection

Ticketing for Windows Tutorial

Online tutorial with four lessons covering Ticketing for Windows features and benefits, setup screen, opening and closing the application, and using the ticketing window.

1. Access Ticketing for Windows

2. Press ALT+H or Click Help Menu

3. Select Ticketing for Windows Tutorial

FOX A quick reference system located in the Sabre system. Use to find information about ticketing codes and entries which are used in the application.

F*FOX/(ticketing item name)

F*FOX/PHASE IV

F*FOX/COMMAND

F*FOX/TICKET/REISSUE

F*FOX/TAX/BREAKDOWN

Online Help ��

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Offline Help This table shows the offline help available to you when using Ticketing for Windows.

��

Ticketing for Windows Quick Reference Card

Packet of three trifold cards delivered with the application listing procedures for issuing automated, command, and manual pricing tickets with Sabre with Windows

For additional copies:

US and Canada

Call 1-800-237-3204

Europe

Contact your local sales office

Ticketing for Windows Self Study Guide

Set of three self-paced guides delivered with the application with instruction and practice on performing specific ticketing tasks in Ticketing for Windows

For additional copies:

US and Canada

Call 1-800-237-3204

Europe

Contact your local sales office

�� Chapter 7 - Getting Help �� Self-Study Guide September 1999

Sabre Ticketing for Windowsrichmedia.sabre.com/docs/document/ticketingforwindows.pdf · Sabre, the Sabre logo design, Ticketing for Windows ticketing software, and Sabre for Windows

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