S6 Y TE PHU THO CONG HO A XA H0I CHU NGIIIA VIET ...benhviendakhoatinhphutho.vn/portals/0/AttachFiles/2018/3/...2018/03/09  · S6 Y TE PHU THO CONG HO A XA H0I CHU NGIIIA VIET NAM

S6 Y TE PHU T H O C O N G H O A X A H 0 I C H U N G I I I A V I E T N A M

B E N H V I E N B A K H O A T i N H Hoc lap - T y do - Hanh phuc

SO:3JL/CV-BV "Ve viec Danh gia HLNB va Tieu chi ca n , - ^ , ^ . n , ~

"i X , 0 , r . „ Phu 1 ho, ngay 10 thang 01 nam 2018 say te Xanh - Sack - Dep ° ' b

Kinh giri: Cac Khoa, Phong, Trung tarn, Don v i trong toan Benh vien.

Can cur Quygt dinh sd 2151/QD-BYT ngay 04 thang 6 nam 2015 phe duyet Ke

hoach "Doi moi phong each, thai do phuc vu cua can bo y te, huong to i sir hai long

ngudi benh";

Can cu Quyet dinh so 3638/QD-BYT ngay 15 thang 7 nam 2016 phe duyet ke

hoach xay dung co so y te "Xanh - Sach - Dep";

Can cu Ke hoach so: 1878/KH-BV ngay 21/12/2017 ve cong tac "Do luong, danh

gia su hai long cua ngudi benh ve phong each, thai do phuc vu cua can bo y te, co sd

y te xanh, sach, dep, chat luong benh vien nam 2017";

Nham trien khai day du cac noi dung "Doi moi phong each, thai do phuc vu

ciia can bo y te huong toi sir hai long ciia ngudi benh" nham thay doi nhan thuc,

thai do, phong each phuc vu ngudi benh ciia can bo y te, ren luyen ky nang giao tiep,

ling xu, nang cao tinh than, thai do phuc vu, ciing cd niem t in va su hai long ciia

ngudi benh. Tao dieu kien tot, thuan lo i de giiip ngudi dan tiep can cac dich vu y te;

xay dung hinh anh dep ciia ngudi can bo y te Viet Nam. Dam bao moi trudng co sd y

te "Xanh-Sach-Dep" gdp phan nang cao chat luong dich vu y te va sue khde cong

ddng. Giam doc Benh vien yeu cau cac Khoa, Phong, Trung tarn, Don v i cac noi

dung sau:

1. Cac Phong ban chiic nang tap trung ra soat tdng the benh vien nham dap l ing

cac tieu chi danh gia va trien khai khac phuc.

2. Cac Khoa lam sang, Can lam sang, khoa Kham benh Idem tra lai toan bo cac v i

tri tai don vi theo tieu chi danh gia co sd y te "Xanh - Sach - Dep" (Phu luc 1) va

phdi hop vdi Doan danh gia cheo ciia Sd Y te VTnh Phiic trong ngay 12/01/2018 ve

tieu chi hai long ngudi benh noi tru va ngoai tru tai khoa lam sang va khu vuc kham

benh cua benh vien {Phu luc 2).

3. Phong Quan ly chat luong la dau moi tdng hop ket qua bao cao Ban Giam doc

Benh vien.

Tren day la mot sd noi dung ve viec danh gia hai long ngudi benh va co sd y te

Xanh - Sach - Dep. Giam doc benh vien yeu cau cac Khoa, Phong, Trung tarn, Don

vi nghiem tuc thirc hien./.

Noinhqn: Ban Giam doc (Chi dao);

- Cac Khoa/Phong/TT (T.hien). - Luu: VT, QLCL.

Tien Sy Jfafi V*»

P H U L U C 1 T I E U C H I CO Sd Y TE " X A N H - S A C H - D E P "

(Ban hanh kem theo Quyet dinh so 3638/QD-BYT ngay 15 thang 7 nam 2016)

1. K E T C A U B O T I E U C H I 7 ( "*

• Tong so tieu chi: 40 tieu chi, chia thanh 6 phan chinh

- Phan I : No i dung Xanh.

- Phan I I : No i dung Sach.

- Phan I I I : No i dung Quan ly chat thai.

- Phan I V : No i dung Dep.

- Phan V : N o i dung ve To chuc thuc hien.

- Phan V I : No i dung Cong diem.

2. N O I D U N G T I E U C H I ( T H A N G D I E M 100)

S T T Noi dung tieu chi 2

Diem toi da

I Noi dung Xanh 15

1 Cac khoa, phong co cay xanh (ke ca cay canh) va duoc sap xep phu hop 5

2 Co sd y te cd so do quy hoach tong the va chi tiet viec trong cay. Hang nam cd bo sung cay xanh theo ke hoach

2

3 Co sd y te cd cong vien/vudn hoa/bai cd trong khudn vien 4

4 B6 t r i chau hoa, cay canh tai cac khu vuc tiep don, phong chd, hanh lang.... Vudn hoa, cay canh duoc cham sdc, cat tia thudng xuyen.

4

I I Noi dung Sach 35

1 Cd day du nude an udng, sinh hoat hop ve sinh 2

2 M o i khoa/phdng cd khu ve sinh rieng cho ngudi benh, ngudi nha ngudi benh va can bo y te. Doi vdi tram y te phai cd nha tieu hop ve sinh

4

3 Khu ve sinh cd phong rieng cho Nam, N u . 2

4 Khu ve sinh sach se, khdng cd mui hoi 3

5 San khu ve sinh sach, khdng dong nude, khdng tron truqt. 2

6 Khu ve sinh co san giay ve sinh, thung dung rac 4

7 Khu ve smh co bon rua tay va xa phong hoac dung dich rua tay, co guong

3

8 Co bien chi dan den nha ve sinh. Co bang huong dan rua tay cho nhan vien y te, nguoi benh va nguoi nha nguoi benh.

2

9 Co nhan vien don nha ve sinh va nhan vien giam sat thudng xuyen toi thieu ngay 2 lan va khi can

2

10 Tai cac khu vuc, khoa phong, buong benh: tran nha, tudng nha sach, khdng mang nhen, reu mdc. San nha sach se, khdng tran truat, khong dong nude. Hanh lang, cau thang sach, khong co rac roi vai

2

11 Khoa, phong, buong benh, nha ve sinh, hanh lang dam bao thong khi va du anh sang

3

12 Khu vuc ngoai canh: san vudn duoc ve sinh, thu gom rac sach, khong co nude dong.

2

13 Bd tr i du thung rac tai san vudn, cac khoa/phdng, khu vuc hanh lang 2

14 Ngudi benh, ngudi nha ngudi benh phdi hop vd i can bo y te tham gia thuc hien co sd y te "Xanh-Sach-Dep"

2

I I I Noi dung Quan ly chat thai 25

1 C6 du tui, thung dimg chat thai y te theo quy dinh 4

2 Phan loai dung cac loai chat thai y te 4

3 Cd khu luu giu cac loai chat thai y te va thuc hien luu g iu dung quy dinh

4

4 Chat thai ran y te duoc thu gom, van chuyen, x u ly theo dung quy dinh 4

5 Quan ly chat thai tai che dung quy dinh 4

6 He thong thu gom nude thai cua co sd y te k in , khong cd mui hoi thoi. Nude thai duoc x u ly dat quy chuan

5

I V Noi dung Dep 15

1 Bd tr i ghe ngoi, thuan tien cho ngudi benh va ngudi nha ngudi benh. Phong chd cd tranh anh, sach, bao, an pham truyen thong ve cham sdc, giu gin sue khde, ve sinh moi trudng

3

2 Tran nha, tudng nha, cua, cong, hanh lang, cau thang duoc dinh ky son hoac quet vdi sach dep.

2

3 Sap xep, bo t r i khu vuc de xe cho can bo y te, nguoi benh va nguoi nha ngudi benh thuan tien

2

4 Chan, ga goi, quan ao ngudi benh, giudng tu trong cac khoa, phong sap xep gon gang, ngan nap.

3

5 Can bo y te, ngudi benh va ngudi nha ngudi benh duoc trang bi , su dung va bao quan trang phuc y te theo dung quy dinh.

3

6 Cd treo bang rdn khau hieu thuc hien co sd y te "Xanh, Sach, Dep" 2

V Noi dung ve To chiic trien khai 5

1 Co Quyet dinh thanh lap hoac kien toan Ban chi dao cua don v i , cd bo sung nhiem vu, phan cong va co ke hoach thuc hien co so y te Xanh-Sach-Dep".

2 >—1 f A 1 /• i A 1 A 1 ^ 1 A f 1 A 1 A " A , • A l l * y r A i 1

Co to chuc tap huan cho toan bo can bo nhan vien trien khai Ke hoach co sd y te "Xanh-Sach-Dep"

1

3 Cd trien khai cac hoat dong truyen thong thuc hien co sd y te "Xanh-Sach-Dep" 1

4 C6 kiem tra, giam sat, so ket, tong ket, khen thudng viec thuc hien ke hoach co sd y te "Xanh-Sach-Dep"

1

5 Thuc hien quan trac, giam sat moi trudng theo quy dinh 1

V I Noi dung Cong diem

1 Cd su dung ngudn nang luong tu nhien 1

2 Cd tiet kiem nang luong

3 C6 giam phat sinh chat thai

4 Cd nha ve sinh, dudng di danh cho ngudi khuyet tat

5 Thuc hien co1 sd y te "Khdng khdi thudc la" r p A

Tong 100

P H U L U C 2 P H I E U TRlTNG C A U Y K I E N

V E S U HAI L O N G CUA NGlTOI B E N H / NGlTOI NHA N G U 0 I B E N H

Tran trong cam an Ong/ba da sir dung dich vu tai ca sd cua chung toi. Xin duac biet y kien cua Ong/ba ve dich vu nay. De dam bdo tinh vd danh va bao mat, Ong/ba khdng can phdi ghi ten cua minh vao phieu trd ldi. Xhungy kien quy gid cua Ong/ba se giup dich vu cua chung toi ngay cdng hodn thien han nham dap ung muc tieu lam gia tang su hai long ciia ngudi benh va nang cao uy tin cua ca sd trong thai gian tai.

Huang dan trd lai phieu: Ong/ba danh dau cheo (X) vao 6 vuong tirong ung vdi phuang an tra ldi

A. THONG T I N C U A N G l / O I T R A LO»I:

STT Cau hoi Phuang an trd lai

A l . Gioi tinh: 1. Nam u

A l . Gioi tinh: 2. Nu [ J

A2. Tuoi (ghi tudi duang lich): A2. Tuoi (ghi tudi duang lich):

1. Khong biet doc/khong biet viet [ J

2. Tieu hoc/cap I [ J

A3. Trinh do hoc van (Chi chon mot 3. Trung hoc co sd/cap I I u

A3. phuang an trd lai) 4. Pho thong Trung hoc/cap I I I u

5. Trung cap, cao dang u

6. Dai hoc, tren dai hoc u

A4. Dan toe? 1. Kinh u

A4. Dan toe? 2. Khac (Ghi ro): u

Nghe nghiep chinh? (Chi chon mot phuang an trd ldi vdi nghe mang lai thu

1. Nong dan/ngu dan/diem dan... [ J

A5.

Nghe nghiep chinh? (Chi chon mot phuang an trd ldi vdi nghe mang lai thu 2. Lam cong an luong [ J

A5. nhdp cao nhdt) 3. Hoc sinh/sinh vien u

4. Kinh doanh dich vu u

STT Can hoi Phuang an trd ldi

5. Lam thue/nghe tir do u 6. Nghi huu/mat suc/gia yeu u 7. Noi trg u 8. Khong co viec lam/that nghiep u 9. Khac (Ghi ro) u 1. Kha gia u

A O .

Xin ong/ba cho biet miic song ciia gia tiinn minn so voi nnung nguoi xung quanh?

2. Trung binh u A O .

Xin ong/ba cho biet miic song ciia gia tiinn minn so voi nnung nguoi xung quanh? 3. Can ngheo u

4. Ngheo [_]

Xin duoc biet loai hinh dich vu ma 6ng/ba/nguoi than da/dang sir dung

1. Kham chua benh ngoai tru L I

A7. Xin duoc biet loai hinh dich vu ma 6ng/ba/nguoi than da/dang sir dung 2. Dieu tri noi tru u tai co' so"?

3. Khac (Ghi ro) u 1. Co u

A8. Trong lan K C B nay, ong/ba co su1

dung the bao hiem y te khong? 2. Khong u Trong lan K C B nay, ong/ba co su1

dung the bao hiem y te khong?

3. Khong biet/Khong tra ldi u 1. Ngudi su dung dich vu/ngudi benh [_]

A9. 6ng/ba la nguoi true tiep sir dung djch vu hay la nguoi nha?

2. Ngudi nha cua ngudi benh u 6ng/ba la nguoi true tiep sir dung djch vu hay la nguoi nha?

3. Khac (ghi ro) [ J

B. Y K I E N NHAN X E T V E D I C H VU Y T E DO C O SO C U N G CAP:

B . l . Xin duyc biet nhan xet cua ong/ba ve mot so van de co lien quan den dich vu kham benh, chu'a benh ma ong/ba da duoc co' so' cua chung toi cung cap?

B.LI. Ve khd nang tiep can:

De dang Binh thiv&ng Khd khan Khdngy

kien

Khdng sir dung dich

vu

• So do, bien bao chi dan/hudng dan cua NVYT den cac toa nha, khoa, phong, buong benh ro rang, de hieu, de tim

u u u u u • Thong bao ro rang ve thai gian kham

benh/thdi gian cung cap dich vu can lam sang/thdi gian ngudi than duoc vao tham ngudi benh.

u u u U u • NB/ngudi nha NB co the goi, hoi

NVYT de dang, kip thai khi co nhu cau can ho tro

u u u [ J u

B.1.2. Minh bach ve thong tin va thu tuc hanh chink:

Ro rang cu the

Binh thudng

Khdng ro rang, cu

thd

Khdngy kien

Khdng sir dung dich vu

• Quy trinh thu tuc kham benh, xet nghiem, sieu am, chup, chieu, nhap vien duoc thong bao cong khai/hudng dan ro rang, thuan tien

u u u u u • Duoc thong bao ro rang, day du ve noi

quy, quy che khi kham benh/nam vien u u u u u • Duoc giai thich ro rang, day du ve tinh

trang benh tat, phuang phap dieu tri, du kien thai gian dieu tri va tien luong ve dien tien cua benh tat.

u u u u u • Duoc tu van, giai thich ro rang, day du

ve sir can thiet, gia dich vu trudc khi duoc chi dinh thuc hien cac xet nghiem, sieu am, chup, chieu, tham do chuc nang,...

u u u u u • Gia dich vu y te duqc niem yet/thong

bao cong khai 6 vi tri de quan sat, de doc/nghe, de hieu

u u u L I u • Duoc thong bao cong khai va cap nhat

thudng xuyen ve danh muc thuoc duoc u u u u u

chi dinh, chi phi sir dung thuoc, chi phi su dung cac dich vu y te va chi phi giudng nam

B.1.3. Nhan xet ve ca sd vat chat & phwang tien phuc vu ngwdi benh:

Dap wig tut Binli thudng Khdng tot Khdngy kien

Khdng sir (lung dich

vu • Hanh lang, loi di bang phang, khong

tran truat, khong dong nude, di lai de dang

u u u u [ J

• Bo tri day du ghe ngoi chd cho NB/ngudi nha NB tai khu vuc Kham benh/Xet nghiem, sieu am, chup chieu,.../Buong benh

[_] M i i

[ ] 1 ] 1 1

[ ] 1 1

• Co tai lieu truyen thong ve CSSK duoc niem yet/trinh chieu tai cac khu vuc/phong chd

• u u LJ u

• Khu vuc Kham benh/Xet nghiem, sieu am, chup, chieu,.../Buong benh khang trang, sach se, co thiet bi dieu chinh nhiet do thich hop (quat may, dieu hoa,...)

LJ r i u LJ [_]

• Giudng benh day du, moi ngudi 1 GB, chac chan, an toan U u u U [ J

• Duoc cung cap quan ao, ga goi day du, bdcll oC U [_] u U U

• Nha V P s inh nha taiTi snrh S P sir r l i inp w l l l l f l V ^ O l l l i l . 1 11 I t * L C I X 1 1 O u v l J 3 v 7 O U V l l l l l > _

thuan tien, co san giay ve sinh, xa phong rua tay

u [_] [_] [_] [ j

• Duoc cung cap day du nude uong, nude sinh hoat nong/lanh u u [_] u U

• Co rem che, vach ngan hoac phong rieng dam bao rieng tu khi thay quan ao, khi bac sy tham kham, khi ve sinh ca nhan

u u u u U

• Cang tin cua CSYT phuc vu gia ca hap ly, chat luong hang hoa tot u • u u U

• Moi trudng, quang canh CSYT xanh, u u L I u u • Moi trudng CSYT sach u u u LJ [ J • Quang canh CSYT dep u u u u u

B.1.4. Ve thai do ling xit cua NVYT

Tot Binh thudng Khdng tdt Khdngy kien

• NVYT (Bac sy, dieu duong,...) co cir chi, ldi noi phu hop, ro rang; thai do dung mire

U u u U

• Nhan vien phuc vu (ho ly, bao ve, nhan vien HC, ke toan...) co ldi noi, cu chi, thai do giao tiep dung muc

L I L I u u • Duoc nhan vien cua CSYT ton trong,

doi xu cong bang va quan tarn giup da U U u L_J

• NVYT xu ly cong viec thanh thao, dap ung kip thai nhu cau cua NB

r r L_J r i 1 1 r i L J [ J

• Duoc bac sy tham kham, dong vien u u U u • Duoc tu van sir dung thuoc, che do an,

che do van dong va du phong benh tat...

u u u u • Nhan vien cua CSYT khong ggi y, vdi

vTnh qua bieu, gay khd khan cho NB/ngudi nha NB

u u u [ J

• Trang phuc ciia nhan vien trong CSYT ggn gang, sach dep, khdng nhau nat, deo bien ten day du

u u u u

^ F I

B.1.5. Nhan xet ve ket qua cung cap dich vu:

Hai long Binh thudng Khdng hai long

Khdngy kien

Khdng sir (lung dich vu

• Thai gian chd dgi den lugt kham benh u L I u u u • Thai gian dirge bac sy kham benh u u u [ J u • Thai gian chd dirge cung cap dich vu

va nhan ket qua xet nghiem, sieu am va chup chieu

u u u u L I

• Dirge cap phat & hudng dan sir dung thuoc day du, dam bao chat lugng u u u u U

• Trang thiet bi, vat tu y te day du, dap ung dirge theo nguyen vong u [_] u u U

• Ket qua dieu tri nhu mong dgi u u [_] [ J u • Chat lugng dieu tri dam bao u u u u u

• Mire do tin nhiem doi vdi CSYT u u u u u

B.1.6. Nhan xet vi chi phi KB, CB:

tun long Binh thudng

Khong hai long Khong y kien

• So tien dong chi tra phii hop vdi kha nang chi tra cua nguoi benh/gia dinh nguoi benh

U u u u • So tien chi tra cho su dung thuoc va

dich vu y te ngoai danh muc thanh toan ciia bao hiem y te phu hop vdi kha nang chi tra cua nguoi benh/gia dinh nguoi benh

• • u u • Chi tra phi dich vu y te, tien thuoc theo

hinh thuc thanh toan true tiep phu hop vdi kha nang chi tra ciia nguoi benh/gia dinh nguoi benh.

u u u LJ

B.2. Xin duoc biet mjrc do hai long ciia 6ng/ba doi vdi djch vu do co sd ciia chiing toi cung cap?

a. Rat hai long b. Hai long c. Binh thudng d. Khong hai long e. Rat khong hai long f. Khong cd y kien/ Khong tra ldi

[ _ ] => Chuyen cauB2.1 J => Chuyen cau B2.1 ] => Chuyen cau B3

_ ] => Chuyen cau B2.2 [ ] => Chuyen cau B2.2

J => Chuyen cau B3

[_] L J

B.2.1. Neu "Hai long"; xin dupe biet van tie nito eld lam Ong/ba hai long nhdt? (Chi chon 1 ly do)

a. Ve kha nang tiep can b. Minh bach ve thong tin va thu tuc hanh chinh c. Ve dieu kien co sd vat chat d. Ve thai do ung xu, nang lire chuyen mdn cua N V Y T e. Ve ket qua cua dich vu duoc cung cap f. Khong cd y kien/ Khdng tra ldi

[ _ ] ]

[_] [_]

-> SAU K H I HOAN THANH B.2.1 T I E P T U C T R A L O I B.3

B.2.2. Neu "Khdng hai long", xin dupe biet van de nao da lam cho Ong/ba khdng hai long nhdt? (Chi chon 1 ly do)

a. Ve kha nang tiep can b. Minh bach ve thong tin va thu tuc hanh chinh c. Ve dieu kien co sd vat chat d. Ve thai do ung xu, nang lire chuyen mdn cua N V Y T e. Ve ket qua cua dich vu duoc cung cap

J J

_ ]

f. Khong y kien/ Khong tra ldi [ ]

-> SAU K H I HOAN THANH B.2.2 T I E P T U C T R A LOT B.3

B.3. Neu co nhu cau sir dung dich vu; ong/ba co quay trd lai H O A C gidi thieu ngudi than, ban be den vdi co- sd ciia chung toi khong?

1. Chac chan se quay lai va gidi thieu cho nguoi khac [_] 2. Cd the se quay lai [_] 3. Muon chuyen sang co sd khac 4. Khdng muon den nhimg van phai quay trd lai vi it cd sir lira [_]

chon 5. Chac chan khong quay trd lai 6. Khac (Ghi ro: ) [ J

B.4. De gia tang sy hai long ciia Ong/ba vdi djch vu ciia co sd chiing toi trong thdi gian tdi; ong/ba co nhung y kien dong gop gi?

Xin chan thanh cam an su cong tdc cua Ong/ba!