S17 beginning of the semester presentation for blackboard

Beginning of the Semester Tutor Training

Spring 2017Thorntons Academic Center of Excellence

Compliance

• Please refer to the Compliance Handout when reading the “Compliance slides”• Most of the rules are based in common

sense, integrity, and good decision-making skills.• If you feel uncomfortable with someone,

you must let someone know.• Compliance offices are located in the SAC

on the second floor in the Athletic Administration offices.

Compliance

• Unethical conduct – it’s a laundry list of items. At the core, it’s about cheating and fraud. It can be part of your role as a tutor. Be sure to consider appropriate conduct versus crossing the line of too much help. Writing papers and doing any of their work is not your expectation of a tutor.

• Tutoring is not considered speed dating. You cannot date student-athletes and cannot tutor anyone you develop romantic feelings for in any capacity.

• Do not gamble!

Compliance

• Schools with major infractions have typically stemmed from inappropriate relationships, dating student-athletes, extra benefits, providing rides for student-athletes, completing the work of student-athletes, buying food for student-athletes, etc.

• An extra benefit is providing a student with anything that is not provided to all students on campus. This includes providing pens, paper, notecards, study guides, food, tickets, gear, rides, housing, paying for parking fines, plane tickets, etc.

Compliance

• Completing the work of a student-athlete is also a violation of UofL policies, which was covered in the tutoring handbook. You could be held to the same outcomes as the student.

Compliance

• Recruiting – it is not your job to help with prospective student-athletes. It’s okay to answer questions if you are working and a recruit comes through the center, but coaches should not be contacting you to assist in recruiting efforts.

• Coaches should not be contacting you.• Social Media and representing UofL – tutoring sessions

should NEVER be posted on any form of social media. Information on social media needs to remain professional. You should not bash UofL, sport teams, or affiliated companies. Remember, this is a job.

Compliance

• All of the Do’s and Don’ts of tutoring listed on the second page of the Compliance handout are important!• Anytime something is questionable, you must let someone

know.• Be sure to use professional integrity at all times.• Contact staff with questions.• We follow the same policies for academic integrity and

academic dishonesty as UofL

Compliance – Examples of Infractions

• Florida State• Learning specialist and academic counselor worked with a tutor to take online

music tests for student-athletes.• The tutor was fired. Student-athletes failed the class.

• Notre Dame• Strength trainer completed course work for multiple students.• Wins were vacated, students were deemed competing while ineligible, staff

lost jobs, students had academic consequences.• UNC• “Fake classes” were created where just a paper was required. Multiple

consequences for this.• Tutor paid for planet tickets and parking fines for student-athletes while

working as a runner for a sports agency. • Still under investigation!

Compliance – Examples of Infractions

• Syracuse• Issues with boosters providing internship sites for student-

athletes.• Papers were written and exchanged via email between team

receptionists, coaches, counselors, and tutors.• Missouri• Tutor felt pressure by academic counselors to complete

coursework, including placement tests for student-athletes.• No clear boss of who tutors were reporting to for their jobs.• Tutors were encouraged to help the student in “any way

necessary” for them to be successful in the course.• Still under investigation!

Learning Challenges

• There are two Learning Specialists: Stacey Boomershine (football) and Kara Talley (all other sports).

• These specialists assist academically at-risk student-athletes and those with learning disabilities with specific learning strategies and are liaisons between Athletics and the Disability Resource Center.

What Learning Challenges Are NOT…

• Emotional disturbances• Intellectual disabilities (formerly termed mental

retardation) • Sensory impairments• Are not caused by inadequate parenting or a lack of

educational opportunity.

ADD/ADHD Defined

• ADHD is NOT considered a learning disability • Persistent pattern of inattention and/or hyperactivity-

impulsivity that is more frequently displayed and is more severe than is typically observed in individuals at comparable level of development.

• Some hyperactive-impulsive or inattentive symptoms must have been present before seven years of age.

• Some impairment from the symptoms must be present in at least two settings.

• There must be clear evidence of interference social, academic or occupational functioning.

Learning Challenges– During Tutoring

• A student may or may not inform you he/she has a learning disability. They are not required to inform you of their learning disability. You can not ask them to self-disclose this information.

• If they do self-disclose, we may be able to provide you with strategies to best help the students.

• If information is not getting through to a student regardless of presentation style, please let a Learning Specialist or the Tutor Coordinator know.

Tutor Handbook – this should be read before continuing!

• Tutor Job Description• NCAA Regulations• CRLA Certification• Tutoring Procedures• Filing Tutor Reports• No Show Policy• Severe Weather• Academic Dishonesty• Learning Specialists

• Personal Conduct• Appropriate Dress• Social Media• Payroll Procedures• Tutoring Cycle• Tutoring Code of

Ethics• Disciplinary

Procedures• Sexual Harassment

NCAA Regulations

• Important information to remember:• Do not give the student-athletes anything• Do not provide rides• No typing for student-athletes• Cannot provide extra benefits for the student-athletes• You may not gamble on any sports that the NCAA sponsors

at the collegiate or pro level, regardless if that sport is sponsored here at UofL.

NCAA Regulations

Appointments

• Where can they occur?• Thorntons Academic Center of

Excellence (south end zone of football)

• YUM Center on Floyd Street (a.k.a. - Little Yum)

• Session locations will be pre-assigned.

• Unacceptable places to tutor• Any other location on

campus• Student-athletes’ place of

residence• Tutors’ homes• Anywhere off campus

Do not give student-athletes rides

Appointments

• Be on time for your appointments! Last semester, we had a few issues with tutors being anywhere from 5-15 minutes for sessions on a consistent basis. Since we expect for students to be on time, we also have this same expectations for our tutoring staff.

• Cell Phones – there have been complaints from students that their tutors have been on their phones during sessions, causing a distraction and interruption of the session. Please keep your phone away until the end of the session unless you need it to look up information or if it’s an emergency. You can set that same expectation with the student.

Assigning Appointments

• Academic information can NEVER be shared via text, email, phone, any other device, or social media. All tutoring MUST take place within the designated tutoring sessions.

• Students may not cancel tutoring appointments directly with the tutor. They must contact the tutor coordinator or their academic counselor. If they ask to cancel, please tell them you cannot cancel and who they must contact.

• Tutors may not cancel appointments directly with students. If you need off, please follow guidelines for asking off (at least 24 hours in advance for non-emergencies). Please never assume your session will just be cancelled. The tutor coordinator may have another tutor be a substitute for you.

Tutor Reports

• Tutor Reports must be completed in GradesFirst within 24 hours of each tutoring appointment.

• When coming for a tutoring appointment in Thorntons Academic Center of Excellence, check in at the front desk with a list of the appointments and location. You should also be signing into the appointment book prior to each session. You will meet your student at the front desk for your appointment.

Tutor Reports

• There should NEVER be an instance of a report not being filed.

• These reports are MANDATORY.• To be paid for a no show report, you must stay 30

minutes of the session and complete the no show report immediately (during that hour of the appointment). Please provide as much detail as possible.

• If there is something urgent, document in the Summary text box of the tutor report, but ALSO notify the tutor coordinator and/or appropriate academic counselor immediately.

Policies

• Remember… you cannot assist with graded work. This includes:• Quizzes• Tests• Discussion board posts• Homework submitted for a grade

• When in doubt… it’s graded! If it does not explicitly state one way or the other, you should go with it is graded and should not assist.

Policies

• No Shows – Students• Excused – If a student-athlete cancels a tutoring appointment at

least 2 hours before the appointment. Tutors will not be paid for excused absences.

• Late cancellations – If a student-athlete cancels an appointment less than 2 hours before the scheduled appointment. Tutor will be paid for 30 minutes of their time & should record it on their timesheet.

• No show – if a student fails to come to an appointment. Complete a no show report immediately. Tutors will be paid for 30 minutes of their time & should record it on their timesheet.

• **students are suspended from all tutoring after 2 late cancels/no shows until they have a meeting & pay a fine.

Policies

• Tutor No Show Policy• If a tutor is missing without reason, cancels tutoring appointments less

than 24 hours before the appointment, or arrives consistently late, there will be consequences.

• Consequences:• 1st Offense: Written or verbal warning (or both); possible reduction

of pay for that pay period

• 2nd Offense: Possible termination and meeting with the Senior Associate Athletic Director and Tutor Coordinator

Policies

• Severe Weather• If campus is closed, no tutoring will occur.• The tutor coordinator will let you know if any appointments

get rescheduled.

• Academic Dishonesty• We follow the UofL Academic Dishonesty Policy (Section 5

of the Code of Student Rights & Responsibilities)• We also adhere to the NCAA Academic Misconduct policy.

Policies

• Personal conduct• Act professionally, including dress• Socializing with students is strongly discouraged.• Dating and fraternizing with students is prohibited.• If something happens, please let me know as something happens.

It’s better to come from you than from someone else.• Appropriate Dress• No dress code but appropriate dress is required• Should not be inappropriate

• Social Media Guidelines• Be civil and respectful• Not fans; you are professionals

Payroll

• The type you use depends on how you are paid…• If you are paid bi-weekly by another department or have no

other job on campus, you will complete the online timesheet.

• If you are paid monthly or via stipend by another department, you will continue to do a paper timesheet. I will not accept a picture or PDF. It must be the original.

• Timesheets MUST be submitted by the indicated due date. These will be included in weekly emails.

• All corresponding reports must be submitted via GradesFirst before your timesheets can be processed.

Only when you are ready to submit your time punches for the FULL pay period will you hit “submit your time.” Once you

click the button, you cannot add or edit any time punches.

Tutoring Code of Ethics

• Best Interest• Don’t make fun or be overly critical.• Realize baggage students might be carrying from high school experiences.

• Responsibility• Take responsibility of your own behavior.• Be proactive in trying to resolve conflict

• Integrity• Practice and promote accuracy, honesty, and truthfulness.

• Fairness• Exercise reasonable judgment• Take precautions to ensure potential biases, boundaries, and limitations of

knowledge do not lead to or condone unjust practices.• Commitment• Fulfill the commitments in the tutoring contract and to your students.

Tutoring Code of Ethics

• Respect for Others Rights and Dignity• Respect the dignity and worth of all people• Rights of individuals to privacy, confidentiality, and self-determination.

• Excellence• Continuing to improve tutoring skills• Engage in applicable professional development activities.

• Respect for Individual Differences• Professionalism• Do not engage in inappropriate relations with students.

• Confidentiality• Maintain the highest privacy standards in terms of protecting personal

information.• Follow FERPA

Termination of Employment

• Unsatisfactory end of semester evaluation• Failure to uphold job duties and policies• Failure to follow rules, regulations, and procedures of the Thorntons

Academic Center of Excellence• Deficient academic record• Failure to keep tutoring appointments• Violations of FERPA• Violations of University policies, including academic honesty• Failure to arrive on time• Violation of NCAA rules and regulations• Failure to complete all necessary training requirements

Tutorial Coordinator

• Contact Information:

• Lauren Hansen– Tutor Coordinator• [email protected] (Tutoring Email Acct)• [email protected]• Cell Phone: (502) 276-6472 • Office Phone: (502) 852-8863

• **Email or text are the best methods of communication. If between 9 pm and 7 am, please send email instead of text.

• **If on the weekend, please adhere to these same times and maybe wait until 9 or 10 am to text.

Don’t be afraid to speak up if you have questions or if you see something!

• You should NEVER feel pressure from a staff member to do something that is against the rules, unethical, or you don’t feel comfortable doing.

• Staff should never pressure you to complete the work of a student or make you feel as if their grade/eligibility is dependent on something you do.

• You will not be held responsible for a student’s grade in a class. The work needs to be that of a student.

Don’t be afraid to speak up if you have questions or if you see something!

• Please come to me with any questions or concerns. If I’m unavailable when you drop by, you can always set up an appointment.

• If you don’t feel comfortable coming to me, please go to Marvin or Compliance with concerns.