S USTAINING OUR CAMPUS COMMUNITY : DESIGNING CIRCULATION SERVICES FOR TODAY S USERS Jennifer Nutefall Danny Smith.

SUSTAINING OUR CAMPUS COMMUNITY: DESIGNING CIRCULATION SERVICES FOR TODAY’S USERSJennifer Nutefall

Danny Smith

OUTLINE

Creation of the Collections and Resource Sharing Department

A new vision for circulation services Statistical trends New initiatives The learning curve

LIBRARY REORGANIZATION

University realignment in 2009-2010 How is a 21st century library organized to

meet the needs of its community? Outline of library realignment process New structure in place by September 2010

Steven SowellDepartment Head

Collections & Resource Sharing Department

Vacant - Librarian

Andrea WirthGeosciences/

Environmental SciencesLibrarian

Jane NicholsSocial Sciences/

HumanitiesLibrarian

Laurel KristickCollection

Assessment/ScienceLibrarian

VacantElectronic Resources Acquisitions ManagerProfessional Faculty

Kerri Goergon-DollInterlibrary Loan

Professional Faculty

Danny SmithCirc/Coll Maintenance

Professional Faculty

Susan DoolittleLibrary Technician II

VacantLibrary Technician

III

Loretta McCaffery

Library Technician II

Marisa ReasonsLibrary Technician

III

Ian Scofield Library Technician

III

Susan BacinaLibrary Technician II

Lisa GreenfieldLibrary Technician II

Valerie Sterling *50% ILL & 50%

Coll MaintenanceLibrary Technician I

Terri AllenLibrary Technician I

Deborah CarrollLibrary Technician II

Kathy VarbelLibrary Technician II

Jessee LawheadLibrary Technician

III

Patrick LaytonLibrary Technician I

Jim RankinLibrary Technician I

Katie WarrenerLibrary Technician I

Bryan FeyerhermLibrary Technician II

Rima Reves*50% ILL & 50%

CircLibrary Technician II

Diane KelleyLibrary Technician II

Susan Sukontarak

Library Technician I

Claire SemadeniLibrary Technician I

Cindy Skinner Library Technician

III

Kim Holling (24/5)

Library Technician II

Kelly Holcomb (24/5)

Library Technician II

VISION FOR CIRCULATION

Traditional model focuses on control and limited access

New model focuses on unmediated access and self service

First step: self checkout machines

RECONFIGURING CIRCULATION

University of Arizona circulation desk

Corvallis Safeway self checkout

STATISTICAL TRENDS @ OSU

A FEW NEW INITIATIVES

ILS Updates- including overhaul of loan rules You did what with reserves? Pagers Freeing materials

(CUSTOMER) SERVICE ORGANIZATION

“Today’s public has high expectations for customer service, whether it is shopping, visiting a ball park or going to the library. And they have unforgiveable and long memories. To continue to keep their expectations inflated and not burst, we have to realize that every interaction every time is an opportunity to be on brand or not. It requires diligence, commitment and awareness.”

-Alison Circle, Columbus Metropolitan Libraries

A (model of) Service

SELF-SERVICE HOLDS

CAMPUS-WIDE MOBILE SERVICES

THE LEARNING CURVE

Challenges Solutions Growth

QUESTIONS?

Contact [email protected]@oregonstate.edu