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Obama 2.0: Social media lessons in KUDOS
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Ryan * MacMillan Obama 2.0 Kudos analysis

Jan 13, 2015

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Leo Ryan

The slides from a presentation given at the Digital Training Company's Obama 2.0 social media lessons from the Presidential campaign.
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Page 1: Ryan * MacMillan Obama 2.0 Kudos analysis

Obama 2.0: Social media lessons in KUDOS

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3,707,567 supporters

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Agenda

• What do we mean by social media?

• A framework to plan and evaluate

• A little history

• How Obama used social media

• A KUDOS analysis of 3 key elements

• A workshop

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Social media defined

All of the activities, platforms and practices that enable users to create and share knowledge, opinions

and content.”

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Most trusted source

• “the most trusted source of information about products & services (71%) is the opinion of friends, family and colleagues.” [Forrester]

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Social media includes

• Blogs and commenting on blogs• Forums and posting on forums• Creating widgets and tools• Creating and distributing content in all of its

various forms• And engaging with communities

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KUDOS Framework for managing

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Knowledgeable

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Useful

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Desirable

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Open

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Sharable

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Dean 2004: Democratic Primaries

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2006: Watershed year

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2006: Mid terms

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Democrat control in 2006

• 202-233 deficit in the House

• To a 233-202 majority

• From a 44-55 deficit in the Senate

• To a 51-49 majority (including 2 independents who caucus with the Dems

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Grassroots + online

= ‘netroots’

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2008: Complete control

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Examining Obama’s social media

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3 Objectives

1. Quick + Easy donations = fundraising

2. Engage with audience = profile for themselves and their policies

3. Organisation = mobilisation & self organisation of supporters

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3 Effective strategies

1. Making your own social media tool

2. Making effective use of existing social media tools

3. Using social media to join in with existing conversations.

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1. Build your own: MyBarackObama.com

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250,00 members

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MyBO.com KUDOSSupporters Obama

K The branded content and assets, knowledge of other members

5 Voter, donor, volunteer data in unprecedented detail

5

U Helps them find likeminded and organise events etc.

5 Raise money, awareness, helps organisation

5

D Reward system, feel part of a team

4 Differentiates from competition

3

O Customisable contact with to the Obama campaign

2 Take feedback from supporters

3

S Can invite friends to join. 5 Spread message & request organisation & help.

3

Total 21 19

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2. Use existing: friendfeed

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Friendfeed KUDOSSupporters Obama

K Lets them know what Obama is up to, when, where. All the latest news.

5 Is knowledge only the Obama brand has

4

U They can use this to write their own blogs, go to rallies, hold meetings, etc.

5 Keeps followers up to date 5

D Stay up-to-date in a rapidly changing political race

5 Makes them look totally on top of social media, keeps their message alive

5

O Can decide which bits to follow and which not to

5 All the info all the time 5

S Share with friends if they so wish.

5 Want supporters to share this with others

5

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2. Use existing: Meetup

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CRM = CMR

Traditional Social

Customer Customer

Relations Managed

Management Relations

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Meetup KUDOSSupporters Obama

K Where’s the next meeting? or advertising my meeting

5 Times and locations of meetings

5

U Don’t miss meetings, or attract supporters to mine

5 Get people to attend meetings about Obama

5

D Self organising 5 Better organised advocates in greater numbers = votes

5

O On their terms and in their own way

5 Campaign set up the account, use as they like

5

S Pass the info on to friends 5 Sharing info again. 5

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Hillary Blog 3 - 4 daily / Obama Blog 10 - 12 daily

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Following: 170,958 Followers: 165,414 / Updates: 262

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Following: 0 Followers: 7,576 / Updates: 162

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3. Join existing conversations

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A tale of two Williams

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A role for social media in politics?

1. Raise money

2. Raise awareness and engagement

3. Foster organisation

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And for business?

1. Increase sales

2. Raise awareness and engagement

3. Foster advocacy

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Thank-you and goodnight

Leo RyanRyan*MacMillan

[email protected]+44 7946 603 981