RunningforActionDuchenne team wo rk · team wo rk The in-house journal of the Marshall Group of Companies

teamworkThe in-house journal of the Marshall Group of Companies

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A400M Engine Flight Test Bedtakes to the skies

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Running for ActionDuchenne

Ed Procter, Financial Accountant for Marshall Motor Group, took part in 2 half marathons onconsecutive Sundays in October to raise money for Action Duchenne. Action Duchenne raisesfunds to increase awareness and assist research into the muscle wasting disease, MuscularDystrophy. Thanks to the support of many people, including a large number of MarshallEmployees, Ed has so far raised £1,510. In the picture with Ed is his 9 year old son, Adam,and 4 year old family friend, Sam. Adam helped with the fund raising by taking part in the miniGreat North Run over 1 mile. Sam is the reason why Ed chose this particular charity as hewas diagnosed with the disease in March of this year.

It is not too late to support Ed and Action Duchenne. The fundraising page is open untilJanuary 5th 2009 at www.justgiving.com/edprocter . You can also visitwww.actionduchenne.org for information or further fundraising options.

An environmentally-friendly Cambridge woman has won one of the greenest cars on the roadstoday. Water Engineer, Malvika Surendra, scooped the highly efficient and ultra-economicalSEAT Ibiza Ecomotive in a promotion run jointly by the sporty Spanish car maker and theDriver and Vehicle Licensing Agency (DVLA). Malvika is delighted to know her new car willhelp her reduce her own carbon footprint. Malvika beamed: “I’m absolutely thrilled to havewon this car. I’m very environmentally conscious and I cycle to work every day and only everuse a car for longer journeys. Now I’ll know that when I do need to make a journey by car, I’mdoing it in one of the most fuel efficient and least polluting models around.”

Marshall SEAT Franchise Manager, Jeremy Whittingham, said: “The DVLA chose the SEATIbiza Ecomotive as the main prize in their competition as it perfectly suits all of the motoringmessages the Government wants to make”.

WaterWorkerWinsWondercar

MSV held its, now annual, Summer Barbecue for all its employees and theirfamilies on 6th September with over 300 people attending. This year’sevent was held in Hangar 15 with face painting, bouncy castles, bungeerun, coconut shy, our own Alan Mickleburgh and his soul band and NickGraves providing the disco.

The excitement started at 4pm with the activities for the children. Theadults joined in at 7pm. This is the second year that MSV has hosted theevent and the hog roast, in particular, has proved to be very popular.

This year the prize draw lucky winners were: Ian Johnson – tickets for twoto a top London show, plus dinner and a hotel; Marina Dunbavin – dinnerfor two with a cruise on the Thames; Les Bailey – Premium Food Hamper;Marco Sanna – luxury food hamper.Prizes being presented to (left to right) Ian Johnson, Marina Dunbavin

and Les Bailey from Peter Callaghan, MSV Chief Executive.

The Marshall Van Centre in Cambridge has delivered another 5 vehicles for establishedcustomer St Edmundsbury Borough Council and one of the vehicles will be fitted with a hybriddrive to help reduce emissions.

The Transit tipper which is part of an order, which totals two Transit tippers and 3 Ranger tippers,will be having a unit fitted by Connaught Engineering Ltd in South Wales which will help reducethe vehicles emissions by up to 25% without affecting the overall performance or the vehicle’swarranty. The HYBRID+ will be the first unit ordered by the St Edmundsbury as an alternativeto electric vehicles which are still flawed in their usage and costs. If successful the HYBRID+can be fitted to any new Ford Transit which has already this year taken first and second place inthe MPG Marathon, with best-in-class fuel consumption and lowest cost per mile.

HYBRID+

LuckyPrizeWinners

Happy New Year!

2 Teamwork New Year 09

Ouch! What a difference a year makes andwhat a challenging time we are in!

In an earlier edition of Teamwork I referredto the seven lean years traditionallyfollowed by seven good years as theeconomic pendulum swings. Having nowhad some eleven relatively good years Isuppose the adjustment has to be moresevere. It is certainly hurting, particularly inthe retail side of our business.

However, it is times like these that sort outthe men from the boys and we are wellplaced for success in this toughenvironment. I am proud of all members ofour team for helping us to work for ourcustomers and to get us through the currentworld crisis in the best shape possible.Sadly there have been some casualties andsome difficult investment decisions.

However, we have a huge amount to beproud of:-

• In Aerospace, the continuing exceptionalwork for the RAF C-130 Fleet, the recent

award of the TRIOS Contract for us tooversee the support of the TriStar Fleetuntil it goes out of service, our work forEADS on the A400M Flying Test Bed,development of our Boeing Tanks and thesteady growth of Marshall ExecutiveAviation further reinforced by the officialopening of the Marshall Business AviationCentre, and not to forget our achievementin bringing the Vulcan onto the CAARegister and enabling it to perform atAir Shows.

• In MSV the delivery of a world leadingField Hospital to Norway, our highlyprotected Communication Shelters forSweden and our delivery of over 1800Load Beds for the Support VehicleContract for the MoD.

• In Motor Group, the continuing success ofMarshall Leasing, winning manufacturers’accolades for being their top dealers in theUK at a number of our depots and theembracing of change and the need tofocus even more sharply on satisfying theneeds of our customers.

• In Thermo King and VTR, our great stridesin stabilising and building up both of thesebusinesses and the knowledge thatMarshall Thermo King is still the largestThermo King Dealership in Europe.

I am enormously proud of the work whichthe employees of our Group have carriedout in contributing to so many worthwhilecharitable causes in support of so manydeserving and/or disadvantaged recipients.

It has been a year in which we have madehuge advances in spite of the economicturmoil. You can all take great pride that weend the year well placed to make the mostof the celebration of our Centenary on 20thSeptember and to make 2009 a year toremember for all of us.

I send you all every best wish forhappiness, health and prosperity in 2009.

New Year 09 Teamwork 3

Chairman’s comments

Marshall Group LongServiceAwards 2008

RecordSupport forMacmillan

The Chairman and Chief Executives of the Marshall Group weredelighted to be able to present Long Service Awards to 30 employeesat the annual Long Service Awards on Friday, 28th November.

In Marshall Aerospace, 30 year awards were presented to: CarlTucker; Philip Housden; Gerald Foster; Melvyn Collen; KennethBaker; Stephen Elbrow; Martin Adams; Andrew Cotterell; AlexanderMorrow; Christopher Ashworth; Gerard Lennox; Andrew Bowd;Geoffrey Housden; Stephen Orchin; Graham Moore; ChristopherCrouch; Michael Colver; Francesco Di Paolo and 40 Year Awardswere presented to: Colin Leach and Maurice Thorburn.

In Marshall SV a 30 year award was presented to Trevor Smith.

In Motor Holdings, 30 year awards were presented to: MichaelCornes; Maurice Flack; Mandy Harris; Andrew Lamberth; ColinLuffman; Andy Moulds; Jonathan Rowe; and 40 year awards werepresented to: Phil Brooks and Tony Pepper.

This takes the total number of years’ service contributed by longserving employees to the Marshall Group to 21,930.

Employees and friends of theCompany again dug deep withoverwhelming support for theMacmillan World’s Biggest CoffeeMorning to raise funds for the cancercare charity.

In total the Group raised just over£6,100, the majority of which wasraised in Cambridge, but also with acontribution from the team atMarshall of Ipswich – this is thelargest amount ever raised by theGroup during the Coffee Morning(£5,200 was raised in 2007). Thankyou to everyone for their support,whether it was baking cakes orbuying raffle tickets.

Royal Aeronautical CentenaryHeritagePlaque

A Royal Aeronautical CentenaryHeritage Plaque has beenunveiled at the front of theControl Building in recognition ofSir Arthur Marshall’s personaland Marshall Aerospace’scorporate contribution to Aviationsince 1929. The unveiling wasconducted by Captain DavidRowland, President of the RoyalAeronautical Society and MrMichael Marshall in the presenceof a number of members of theCambridge Branch of the RoyalAeronautical Society and anumber of invited guests.

The Marshall Group was delighted to be able to again supportthe Mayor’s Day Out in August when a number of local elderlypeople were treated to a fun day out in Great Yarmouth.

Mayor’s DayOut 2008

4 Teamwork New Year 09 New Year 09 Teamwork 5

Danish andUKDefenceCompanies come together atMarshall SVGoldMedal forGrandChallenge

The British Forces are to get new fieldmachine shops from MSV, following theaward of a development and productioncontract from the Ministry of Defence.

Over forty Deployable Machine Shops(DMS) are to be supplied during 2009 byMSV to be used by Royal Marines, REME,Royal Engineer and Royal Air Forcemechanical and electrical engineers. Theunits, which are based on a standard 20 ftDROPS compatible ISO container, willbe deployed wherever engineering supportis required.

“I am delighted that we have won thiscontract as it proves again that the effortthat all members of the company put intounderstanding customer needs is worth theeffort. We spent considerable timeunderstanding not just the top levelrequirement but all the ergonomics of

the layout of the DMS in order to makethem efficient places to work” said PeterCallaghan.

“Part of our success has also come from ourunderstanding of shelter based deployablesystems and the experience we havegained over recent years in building similartypes of solution including a powerpacktesting facility”, he added.

The DMS will enable the engineers to carryout front line support milling, turning andfinishing mechanical parts and providespace for basic testing and repair ofelectrical equipment and servicing of muchof the complex equipment now in service.The units have been designed for easydeployment by road, rail, air (by C-130), orsea to wherever they are required in theworld. The DMS are designed to operateto their full range of capability alongside

other vehicles and electronic equipmentwithout causing, or being effected by,electrical interference.

Forty Six Danish and British defence companies came together at the end of November to better understand each others’ capabilities andinvestigate ways of working together.

The meeting, held over two days at Marshall of Cambridge’s airport facilities, involved briefings on the first day on the way both countries dobusiness including procurement methods and how offset works. On the second day the companies took part in one-to-one discussions with theBritish companies moving between the Danish ones. During these sessions the companies exchanged information on partnering, supply andgeneral capabilities.

“The co-operation with a partner fromBritish industry on this event has givenus unique opportunities and we are verygrateful to Marshall SV for hosting theevent and for using their expertise andnetwork to make this a success,” saidPer Kaag Andersen, CommercialAttaché at the Royal Danish Embassyin London.

Marshall SV’s Future BusinessDirector, Tim Otter, commented, “It hasbeen a tremendous two daysdemonstrating networking in its finestform. Without doubt we have all madenew friends and established valuablecontacts from which business willresult. Amongst the comments wehave received are “best value event Ihave attended” and “really valuable, we have a lot of work to do now following all this up!” “I am delighted with the outcome.”

Thirty one British and 15 Danish companies, from sole traders to multi-nationals, working across a wide range of disciplines attended the eventwhich was organised by the Royal Danish Embassy in London, CENSEC, the Danish trade body and Marshall SV.

Pictured is Mr Michael Marshall with some of the 58 people involved with the Recent Anglo Danish Industry discussions hosted by MarshallSpecialist Vehicles in Cambridge. To the right of Mr Marshall is the Danish Defence Attaché Captain Niels Erik Sorensen.

Team Stellar has beaten off six other competitors in the wind and rainon Salisbury Plain to win Gold at the MoD’s Grand Challenge. Aunanimous decision by the judges resulted in the team beingawarded the RJ Mitchell Trophy, which is named after the designer ofthe Spitfire which earned legendary status for its decisive role in theBattle of Britain.

Team Stellar’s system, SATURN, consisted of an integrated system withone high-flying and one mini UAV (Unmanned Aerial Vehicle), and aUGV (Unmanned Ground Vehicle) with a control station fusing data fromvisual, thermal and radar sensors - which gave them the competitionedge. Team Stellar comprises Stellar Consulting, Marshall SpecialistVehicles (MSV), Blue Bear Systems, Selex Sensors and AirborneSystems, TRW Conekt and Cranfield University.

The MOD Grand Challenge is a competition launched by the UK MoDto allow small, medium and large companies, universities andresearch and development houses to demonstrate their capability todesign and deliver vehicles which carry out reconnaissance tasksautonomously. These tasks had to be done in a hazardous areawithout requiring soldiers to be sent into harm’s way.

MSV provided the Ground Vehicle, one of the key elements of theSaturn offering, which was required to enter hazardous areas,autonomously navigate its way around, and identify likely hazardsand threats to friendly forces. The competition was carried out inadverse weather conditions on Salisbury Plain, a factor which wasinstrumental in reducing the number of competitors that completedthe challenge.

In designing and delivering the vehicle, the MSV team had to deployits core skills including; system configuration, vehicle dynamics, allterrain mobility and robust, rugged engineering. Integration ofsensors and other electronics, as well as software for managementand logic systems, were key skills provided by MSV. These attributeshad to be integrated with semi autonomous navigation. This required

project management and system design skills to bring the wholeproject to a successful conclusion.

Peter Callaghan, CEO of MSV said “MSV, through its technology andcapability centre, Marshall System Design Group (MSDG), set out touse state-of-the-art capability in the most agile way to achieve thisdifficult target in a really cost effective way. This is a system that canbe rapidly taken forward into an operational environment. Our wholeaim was to show that partnership, agility and quality can be broughtto a rapid cost effective solution in operational circumstances. I wouldlike to congratulate the whole of Team Stellar, especially the threekey people in MSDG, and thank the MoD for running a reallyinteresting and challenging competition.”

Out of 23 teams who originally applied to the competition, 7 qualifiedfor the final held over the last 3 days at Copehill Down, a village onSalisbury Plain specially built by the military for urban warfaretraining. Vehicles designed and created by the teams includedfuturistic-looking flying saucers, buggies and mini-helicopters.

Following the signing of their cooperation agreement atEUROSATORY in June, MSV and CSI (Camp SupplyInternational) held a study day to see how the agreementcould be further progressed. The day was broken up intotwo parts: the first covering each other’s structure,products and capabilities; and the second, potential jointworking solutions to deal with future programmes.

Morten Ramberg, Executive VP Sales and Marketing,and Geir Werner Nielsen, Technical Director,represented CSI; the MSV Team was led by Tim Otter,Future Business Director, who has responsibility forthe relationship with CSI, and Rod Goodale, Head ofSales, who is responsible for day-to-day liaison onjoint sales and projects. A number of joint programmesand activities were identified and work started onpreparation of quotations for a number of projects.Joint marketing activities were identified and theseinclude a joint exhibition activity through 2009 and ajoint master class on battlefield and emergencedeployable infrastructure in December 2008 at theEmergency Services Resilience Conference.

MSVandCSIhold StudyDay

Michael Marshall and Peter Callaghan congratulate John Harris (centre),General Manager of MSDG as he holds the R JMitchell Trophy, awardedto Team Saturn, which is made from recycled Spitfire components British Forces to get newDeployableMachineShop

6 Teamwork New Year 09 New Year 09 Teamwork 7

Marshall BusinessAviation’s new executive aviation centre at CambridgeAirport was officially opened on Thursday, 4th December by TrevorEsling, Vice President International Sales, Cessna Aircraft Company.

The £5million centre is unique in that it combines both executivehandling services together with a 50,000 sq ft aircraft maintenancefacility. For travellers, the centre features impressive VIP lounges, anexecutive boardroom and extra visit and onward travel services. Byintegrating the maintenance facility with the handling facility, crewsand operators can benefit from on-site offices, crew rest rooms andflight planning services.

In a ceremony held to display this state-of-the-art business aviationcentre to regional businesses and the aviation industry as a whole,Trevor Esling said: “As Cessna approaches its 1000th Citationdelivery to Europe we are delighted to see the opening of the newBusiness Aviation Centre at Marshall. Cessna and Marshall havegrown substantially since our first association 34 years ago, and thenew Business Aviation Centre marks a new phase in that relationshipand demonstrates Marshall’s full and continued commitment to theUK and the European Citation business jet market.”

MrMichael Marshall commented: “I am really delighted that Trevor Eslingis performing the formal opening of the Marshall Business AviationCentre. Our relationship with Cessna goes back over34 years when we were appointed their UK Service Centre for Citationjets. Cessna has grown to become the world’s largest manufacturer ofbusiness aviation aircraft providing fantastic comfort in the air. ThisBusiness Aviation Centre continues that level of quality and customerservice on the ground for executive travellers.”

As an industry, business aviation has taken off globally over thepast few years, and this growth is expected to continue through thenext decade. The Marshall Business Aviation Centre is positionedto meet the industry’s (and the region’s) need for a dedicated‘executive gateway’, as well as the increase in charter operators andfractional ownership organisations which demand high quality andflexible maintenance.

On 21st October, Marshall Aerospace was awarded a £97m contractby the UK Ministry of Defence to sustain the Royal Air Force’s TriStarfleet. Under TriStar Integrated Operational Support (TRIOS), the UKMOD and Industry will provide integrated maintenance, engineeringand supply support to the RAF’s fleet until 2015. This contract willassure future aircraft availability and is expected to deliver around£10m in savings to the MOD over the life of the contract.

The RAF’s TriStar fleet is operated by No 216 Squadron, based atRAF Brize Norton, which is responsible for providing the UK‘Airbridge’ to the Middle East. TRIOS will introduce new processesand specialist roles to Brize Norton, supplementing the existing MODpresence at the base, while strengthening the supply chain presence.

Air Refuelling & Communications (ARC) IPT Leader, Group CaptainAdam Northcote Wright, ARC IPT Leader said: “The signing of theTRIOS contract marks the successful conclusion of many months’ hardwork by the ARC IPT and Marshall of Cambridge. It is an excellentachievement, which has been made possible only by the efforts andfocus of those in our team and our industry partners. They have workedtirelessly towards an innovative and cost effective solution, and I amconfident that all parties will benefit from this contract.

TriStar aircraft provide crucial airlift capability, which enables currentoperations. The TRIOS contract provides a better support solution,which will enhance our ability to deliver TriStar aircraft at the front line.”

The TRIOS contract brings together Industry partners MarshallAerospace, Flight Support Services (FSS) and Abu Dhabi AircraftTechnologies (ADAT) with the UK MOD, to provide a truly integratedsupport solution. FSS will act as the Prime Spares Supplier fromtheir base in Fergus Ontario, Canada, while ADAT will deliver aircraft‘Availability-from-Depth’ covering heavy maintenance andmodification work from its facility in Abu Dhabi, UAE, both under newincentivised arrangements. Cambridge will act as the hub for TRIOS,linking engineering, supply, aircraft maintenance and programmemanagement.

Marshall Aerospace’s Chief Executive, Martin Broadhurst, said “Weare very pleased to be working in partnership with the Royal AirForce, UK MOD, ADAT and FSS to deliver sustainable availability forthe TriStar fleet through to its out-of-service date. The TriStar is a vitalcomponent in the Royal Air Force capability and the company isdelighted to have the opportunity to continue its association with thisgreat aircraft.”

Marshall Aerospace Awarded TriStar Integrated Operational Support(TRIOS) Contract

AeropeopleAnnouncesSuccessful Acquisitionof AceGroupServices’ BusinessThe acquisition of Ace Group strengthens Aeropeople’s position as oneof the world’s premier technical support companies operating from theUK, and is a significant step forward in its strategy to develop itscustomer base and expand beyond the aerospace market. The additionand integration of this business within Aeropeople enhances thecompany’s customer base by diversifying into significant Automotive andMotor Sport opportunities.

Commenting on the acquisition, Kevan Bishop, Managing Director ofAeropeople, said: “The future is undoubtedly exciting, and Aeropeoplestrongly believe that the company is now the benchmark in theengineering industry for the delivery of ‘technical service solutions’.”

Since its launch in May 2001, Aeropeople is now recognised as anindustry specialist and the company now manages contracts world-widewith over 1000 staff. With a track record for delivering cost effectivesolutions and professional support,Aeropeople is renowned for providingits clients with highly qualified and technically experienced staff to meettheir manpower and project requirements.

Ace Group Services, formerly based in Fleet, has been operationalsince 1988, and has built up considerable clients across a number ofengineering sectors including automotive and aerospace.Aeropeople will now manage and service these clients from its headoffice in Cambridge.

Business Aviation Enters Innovative New Era at Marshall Aerospace

Marshall Aerospace has commenced the structural design and buildof the engine nacelles for the new advanced light HondaJet; thecompany was contracted in August by Honda Aircraft Company toproduce the nacelle.

Through extensive experimentation and testing, Honda engineersdiscovered an optimal over-the-wing engine mount configuration thatactually achieves lower drag than the standard rear-fuselage enginemount design. This innovative and unique design is to be producedby MA through the structural design and manufacture of the nacelle.This work will be done at the Cambridge facility, with the first set duefor delivery to Honda Aircraft Company in early 2009.

MA was chosen for its ability to design and build a cost effective, lightweight solution to a demanding schedule. Utilising its wideengineering experience and expertise, MA has selected the optimumtechnologies to build a cost effective total supply chain solution.

“Marshall Aerospace welcomes this opportunity to work with HondaAircraft Company on such an exciting opportunity,” says PhilWindred, Head of Aerostructures, “Marshall is applying the optimumtechnology to deliver the best possible nacelle for HondaJet as ourcontribution to the success of this plane, which is clearly one of thebest light jets available on the market.”

Marshall Aerospace toDesign andBuildHondaJetNacelle

A400MEPI TP400EngineTakesOff for First Flight at Cambridge

The TP400 power-plant developed for the A400M by EuroProp International (EPI) took to the air for the first time on 17th December 2008 on MarshallAerospace’s C-130K flight test-bed. The TP400 is installed on the inner left engine mount of the C-130K which is otherwise powered by three of theusually four Allison T56 turbopropellers. The aircraft took off at 10h44 local time from Cambridge airfield and lasted one hour and 15 minutes.

MA is conducting the flight test-bed trials for the engine. During the flight, various flight characteristics such as aircraft basic handling and TP400 responseat a thrust equivalent to the maximum power generated by each of the other T56 engines were tested to satisfaction in several aircraft configurationsup to a speed of 165kts and an altitutde of 8,000ft. This was a first step in the aircraft envelope opening. It will allow progress towards tthe completionof the approximately 50 flight test hours planned to reach sufficient maturity for the engine itself. Once this is achieved and sufficient maturity andsatisfactory integration is also reached for the global propulsion system, it will be able to subsequently fly on the A400M.

EPI, which ccomprises Rolls Royce, SNECMA,MTUand ITP, started testing the TP400 in October 2005.More than 2,100 hours of ground testing have beenperformend with three engines on the ground testbench. To complete the trials, Marshall Aerospacewas contracted by Airbus Military to perform theFlying Test Bed trials on a Lockheed C-130K. Theaircraft was specifically modified to accept the newengine which develops about twice the power of theC-130K’s standard T56 engine.

“The successful completion of this first flight of theTP400 engine is a significant step in the A400Mprogramme development”, says Rafael Tentor,Head of the A400M programme. “This and thesubsequent flights will comfort us in the performanceof the new engine itself, as well as its reliability, in areal flying environment. This objective also appliesto the global propulsion system”, he added.

Tuesday, 9th JuneThe Company AGM and Business & GeneralAviation Day

This day marks the 80th Anniversary of the opening of the Company’sfirst airfield and the Company’s entry into aviation. There will be a smallflying display at lunchtime at the end of the Annual General Meeting,which will enable all employees to take part in the celebration.

Tuesday, 23rd JuneCharity Fundraising Race

Chris Flood, in conjunction with local athletics clubs, is organising amajor Charity Fundraising Race around the Airfield. This is anopportunity for athletes - and the perhaps not quite so fit – to get outtheir running shoes and shorts. It is planned that the race will coverfive kilometres starting at 6.00pm. Details are available from ChrisFlood ([email protected]).

17th - 19th JulyRoyal International Air Tattoo. The Company will be marking itsCentenary at the 2009 Royal International Air Tattoo at RAF Fairford.

Tuesday, 8th SeptemberThe Annual Training Awards will be presented during the afternoon ofTuesday, 8th September.

Thursday, 10th SeptemberIt is planned to hold the Company’s Long Service Awardspresentations in a slightly different format to previous years atlunchtime on Thursday, 10th September with a limited attendance.However, all those receiving awards on 8th and 10th September willalso be invited to the “Celebrating Success’ event being held onFriday, 18th September.

Thursday, 17th SeptemberThe Company is planning to organise a major Charity FundraisingDinner in order to raise funds for The Prince’s Trust, which providesyoung people with support to start new businesses. This echoes theethos of the foundation of Marshall in 1909.

Friday, 18th SeptemberThe Company plans to hold a major event on the Airfield entitled‘Celebrating Success’. This very special event, which will include anumber of local guests, Company employees, apprentices andlong-serving employees, and will focus on the enormous strengths ofMarshall of Cambridge, its past achievements and successes andthe Company’s future plans.

Sunday, 20th SeptemberPlans are well underway for a Family and Friends Open Day onSunday 20 September. In addition to the Hangars being open, therewill be displays of past and present products on the Airfield,representing the Group of Companies, and a very wide range ofactivities to amuse the young, the not so young, and the very youngat heart. This will include a funfair, a flying display which will trace theCompany’s 80 years in Aviation, and a lunchtime concert in No. 17Hangar. There will be plenty of food and drinks, a wide variety ofstatic aircraft, joy flights and much much more! Tickets for the eventcan be applied for from April 2009 (watch out for details). Employeeswishing to help with the planning of this event should contact TerryHolloway on MA ext. 3227

Macmillan CoffeeMorningIt is hoped that the 2009 Coffee Morning on Friday, 25th Septemberwill raise more funds than any previous event organised by membersof staff.

Hundred Year FamiliesHas your family contributed more than one hundred years of serviceto Marshall of Cambridge? If it has, the Company would like to hearfrom you as arrangements are being made to invite family membersto some of the specially planned events during the year as ‘VIPs’. Inorder to register your interest please contact Terry Holloway on MAext 3227 or by email at [email protected].

2009 Sports & Social Datesfor your DiaryLondon trips for 2009

Saturday, 9th May and Saturday, 14th Nov 2009 (these trips alwaysattract 100+ passengers each date so early booking is advisable)

The Jersey Boys London Theatre trip on 7th January is fully booked.Other London shows being considered for 2009 (firm dates to beconfirmed) are: “Carousel”, “Imagine This” and possible re-visits toold favourites like “We Will Rock You” and “The Lion King”. Now thatWalthamstow has closed Sports & Social is being asked to run a tripto Peterborough dog track, as the nights at the dogs were so popular- again dates/details to be confirmed.

Any other ideas welcome, apart from the usual favourites mentioned.As long as the interest/demand the Sports & Social team will do theirbest to make it happen

Centenary YearDiary of Events

New Year 09 Teamwork 98 Teamwork New Year 09

10 Teamwork New Year 09

Medal forMolly Rose

New Year 09 Teamwork 11

Mrs Bernard Rose, sister of the late Sir Arthur Marshall and aunt of MrMichael Marshall, who worked for the Company pre-war, learned to flywith Marshall and went on to fly Spitfires and 37 other types of aircraftduring the Second World War as an ATA Pilot, recently visited No.10Downing Street where she received a commemorative medal from thePrime Minister Gordon Brown. The ATA was a civilian unit founded in1939 and included pilots, flight engineers, ground engineers, flyinginstructors and air cadets. By 1945 there were 650 ATA pilots from 22countries around the World, including Chile, South Africa and the UnitedStates. Gordon Brown said; ‘I am honoured to have had this opportunityto give thanks to the men and women of the ATA, and it was a privilegeto meet so many of them and to hear the work they undertook and thesacrifices they made to ensure the delivery of aircraft to the front line.’

The Estate of the late Sir Arthur Marshall has presented a LovingCup to the Guild of Air Pilots and Air Navigators in memory of SirArthur Marshall, who joined the Guild soon after learning to fly in1929. In the photograph Mr Michael Marshall is seen handingthe Loving Cup over to the Master of the Guild, Air CommodoreRick Peacock-Edwards.Over 140 Land Rovers have been repainted in military livery with specialist paint

by MSV, following the award of an Urgent Operational Requirement contract(UOR). The new vehicles were ordered by NAMSA (NATO Maintenance andSupply Agency) from Land Rover who placed the urgent painting contract on MSV.

“MSV’s experience in dealing with Urgent Operational Requirements and militaryvehicles together with the capacity in our facilities has allowed us to process thiscontract with minimal disruption to other work,” said Tim Otter, Future BusinessDirector at Marshall SV. “The company has gained a reputation for respondingrapidly to customer requirements and delivering quality solutions, and the award ofthis contract reflects this” he added.

The first Land Rover was delivered to Marshall SV’s paint shop facility inCambridge two months ago where all the preparation, painting and finishing workwas carried out before delivery to the customer.

Pictured right is Contracts Director Norman Highnam and Sales Manager, Michael Kilmister, with theMTK Trailer.

The Marshall 30 Club visited the Company in September tobe updated on our current activities and to enjoy toursaround the Works. The afternoon’s visit was concludedwith a light buffet supper and a fly-past provided by fouraircraft of the Cambridge Aero Club. This visit is the first ofits kind conducted within the Company and the newChairman of the Marshall 30 Club, John Arnold,commented that he was delighted to have this opportunityto enable members of the 30 Club to get together andhoped it would lead to other events in the future.

Marshall 30ClubVisit

TwoMarshall Bodyshops inNationalAwardsFinalBoth the Cambridge and Peterborough Bodyshops proudly represented Marshall at the prestigious Bodyshop Magazine Awards at theBirmingham Metropole in September. Both Teams enjoyed a great evening of entertainment and although they both did extremely well to getinto the final four of the Franchise Bodyshop of the Year Award, the prize was awarded to another finalist on the evening. This didn’t stop theMarshall Teams from celebrating their final position and they are all resolute in their desire to win the Award for Marshall next year.

Guild of Air Pilots&Air Navigators

Antipodean ExchangeLast year, MTK reported on the introduction of an engineerexchange scheme with its Australian counterparts. BradleyMills came to the UK to help during the busy autumn periodin 2007, and MTK engineer Andy Pickard went back duringthe quieter spring months. MTK is delighted to be repeatingthe scheme again this year, with Leeds based engineer,Gary Butcher, spending 4 months in Perth.

IntroducingKaremore...Earlier this year, representativesfrom each department formed aworking party to look at all aspectsof the customer experience, fromfirst point of contact to final invoice.Entitled Karemore, the team maderecommendations for a number ofchanges in process, including closerworking between customer-facingstaff and backroom supportpersonnel, a centralised preparationof estimates and a smootherprocess for obtaining order numbersand invoicing.

Wihag SolutionThe integration of refrigeration and tail lift services is continuing withfacilities being added at all sites and more engineers being trained toprovide emergency breakdown cover on both product ranges. MarshallThermo King is delighted to announce that it has been appointed asexclusive agent for England and Wales for German manufacturer,Wihag, adding a range of shutter doors to the existing product range.

Following the launch of the new SLX range of refrigerationunits earlier this year, MTK installed an SLX 200 50 with PPPand tracking on a new Montracom trailer, added a Dhollandiatail lift and toured it around the UK throughout September andOctober. The lorry visited all 14 MTK and MVTR depots,clocking up over 3500km during the 6 week period. EachService Centre invited local customers to come and see, andhear, the new products first-hand. One of the major benefitsof the SLX fridges is that they are extremely quiet comparedto previous generations. The trailer is now being loaned tomajor account customers for evaluation.

SLX on show

Marshall SVpaints vehicles for urgentNATO requirement

12 Teamwork New Year 09 New Year 09 Teamwork 13

Robert Marshall was delighted to recentlypresent two IOSH certificates to twomembers of the management team; SallyArmour at Peterborough Chrysler Jeep(right) and Alf Percival at Ipswich Vauxhall(left). The whole management team iscurrently undergoing 4 days of importantHealth & Safety training and morecertificates will be presented over thecoming weeks.

IOSHPresentations

Marshall looks after LandRover&Jaguarcustomers inBury St Edmunds

Safety at thewheel

After winning the NationalAward for the best Mystery Shop Performance in 2007MarshallJaguar Cambridge is continuing its success having achieved two 100% physical Mysteryshops in the 3rd and 4th quarter of 2008. Congratulations to Lee Marsh and TheoRunham, the Sales Executives who achieved these first class results.

At a DAF Trucks Regional Award Ceremony Kirsty Gray from the Cambridge Parts Centre received theaccolade of Regional Parts Person of The Year.

The citation that was given at the ceremony spoke of her exceptionally good telephone skills and herexcellent DAF and TRP product knowledge. More importantly they spoke of her ability to communicatewith all of her customers in a very professional way and that she had gained the trusted relationshipwith many of our key customers. These qualities follow the ‘Marshall Way’ to perfection and in thedifficult months ahead will be a great attribute to the company. Well done Kirsty!

TopPerformancein Peterborough

On the evening of Tuesday, 16thSeptember, Marshall of Welwyn GardenCity held a Safety at the Wheel eveningdedicated primarily to women.

The evening included a demonstration fromthe White Watch of Welwyn Garden CityFire Station, an instruction from ShihanDoug Griffith, a martial arts expert and adetailed account of the daily role of a RoadTraffic Officer from PC Stephanie Dixon.

And finally, Kerriedee Dowler, the AftersalesManager at Welwyn Garden City and GavinToms, a Technician at the dealership, gavea practical display on how to change awheel along with some safety advice.

The event was very well attended and anumber of guests commented that it was anextremely useful and fun evening. Similarevents are planned for the future.

John Smith, Master Technician at Land Rover in Peterborough was the National winner in theData Analysis category of the Land Rover Auto Course programme. The programme is anindustry-leading distance learning course consisting of 100 questions on vehicle integrateddiagnostic systems in conjunction with the philosophy of right first time repair. John excelledthroughout the course scoring 100% which took him through to a tie-break where he beatseven other technicians to finish top in the UK. As his prize Land Rover will be sending Johnand his wife on a fabulous trip to South Africa and then on to Hawaii.

More Marshall Bodyshop Technicians pass ATA exams - Justin Carter, ATA Paneland Mechanical/Electrical/Trim – Senior (Bury St Edmunds); Chris Sherwood, ATAPanel and Mechanical/Electrical/Trim – Senior (Melton Mowbray) and IanFielding, ATA Paint – Senior (Melton Mowbray) recently achieved the PAS125vehicle body repair standard.

Significant progress has been made towards the Group’s objective of achievingthe ‘kitemark’ accreditation. This demanding standard requires continuous proofof the highest levels of operational procedure, equipment, repair methodology,and skill. The commitment, professionalism and skill shown by the MarshallBodyshop Technicians in completing the courses and passing the ATA exams,is a sequence of brilliant achievement and something that they can all be reallyproud of.

Pictured above areChris Sherwood andIan Fielding withJustin Carter, right.

ExamTime!

Mystery ShopSuccess at Cambridge Jaguar

Phillip Wallace, Service Manager at Jaguar in Peterborough was recently recognised as oneof the very best Service Managers in the country. Phillip has completed and excelled, in thenewly established distance learning Aftersales Management Support Programme supportedby the Jaguar Technical Academy. As his prize, Phillip and his wife will go on a Jaguar trip toCape Town, South Africa.

At the beginning of October, Marshall was proud to step in and take on theaftersales responsibility for existing Lookers customers for Land Rover and Jaguar inBury St Edmunds.

Marshall was pleased to be able to ensure continued employment for thosemembersof the Lookers business whowanted to join theMarshall teamwho faced an uncertainfuture when the Lookers business was closed. Since the announcement was madetwo new receptions have been set up in the existing Easlea Road dealership toensure the Marshall team can give new and existing customers the very best service.

Edward Anderson, a first year apprentice with the DAF team in Cambridge, was delighted to recently come 3rdin the first year DAF Apprentice of the Year award. Edward was judged on his coursework and technical abilityand also on the results of a one-day practical and written test at the DAF training college in Bristol. Edwardreceived a certificate and £100 towards some new tools from DAF which was matched by the company.Edward is pictured (right) with Nick Smith, DAF Workshop Controller.

TopPerformanceatCambridgeDAF

On 1st November, Marshall Motor Groupwas delighted to welcome Daksh Gupta tothe position of Chief Executive. Dakshbrings to Marshall many years ofexperience in the automotive retail industry,including roles at Inchcape Retail where heheld the position of Franchise Director andmore recently, as Group Managing Directorof Ridgeway Group.

Daksh Gupta said, “As Chief Executive, I feel proud and privileged tobe taking the helm of Marshall Motor Group. The company has astrong pedigree and history and to be leading the business into a newera is hugely exciting. Marshall and I share core values, and weunderstand the importance of relationships which I am committed tomaintaining and developing. There is no question in my mind that

this is one of the best jobs in the retail automotive industry but I alsorecognise that it will be a big challenge to get the business back towhere it should be. Beyond that there are clearly substantial growthopportunities which exist for Marshall."

Robert Marshall, Executive Chairman of Marshall Motor Group,commented: “Daksh is a very high energy individual with uniqueleadership qualities. I am really looking forward to working with himto strengthen and grow our business. Our industry is changing, ourcustomers’ needs are changing and we need to adapt our businessto make the most of the opportunities that are emerging. Daksh joinsus as we shape our business for a new chapter and we look forwardto seeing the effect of his huge energy and leadership. I am confidentthat this appointment is an important step towards Marshall regainingan industry-leading position.”

NewChief Executive appointed - DakshGupta

New Year 09 Teamwork 1514 Teamwork New Year 09

Air Commodore Ian Stewart, the new Commandant Air Cadets lost no timefollowing his appointment as Commandant to visit Marshall of Cambridge to learna little more about the work of the Company and the support the Company hasprovided for 70 years to the Air Training Corps. In the photograph Air CommandantStewart is pictured in front of a C130 J belonging to the Royal Air Force.

Mr Michael Marshall and Robert Marshall recentlyhanded over a specially-commissioned painting of aHercules Aircraft, in memory of Sir Arthur Marshall,to the Royal Air Force Club. The painting wasreceived by the President of the Royal Air ForceClub, Marshal of the Royal Air Force, Lord Craig inthe presence of the Chief of the Air Staff, Air ChiefMarshal Sir Glenn Torpy. This fine painting is nowhanging over the main staircase in the Club.

Marshall of Cambridge supports the Arkwright Scholarship Scheme byawarding scholarships to promising sixth formers each year and thisyear the two recipients were Nick Yeandle of Kimbolton School andWilliam Reynolds of the Perse School. In the photograph, TerryHolloway is seen with the two scholars at the Arkwright AwardsCeremony held in London.

Air Commodore IanStewart

2008Marshall AerospaceApprentice TrainingAwards

Presentation of paintingto theRoyal Air ForceClub

Arkwright Scholars

First Year Apprentices (2007 Intake)Specialism Award

Richard Blunt Technician Apprentice TOP APPRENTICE(Mechanical) Marshall Teversham Cup

Arran Thake Electrical/Avionics Apprentice BEST ACHIEVER

Henry Catlin Airframe Fitter Apprentice BEST COLD CHISELJohn Huntridge Cup

Second Year Apprentices (2006 Intake)Specialism Award

Stuart Hansell Manufacturing Support TOP APPRENTICEElectrical Apprentice Marshall of Cambridge Cup

Kyle Brennan Airframe Fitter Apprentice BEST ACHIEVER

Third Year Apprentices (2005 Intake)Specialism Award

Michael Shingfield Technician Apprentice TOP APPRENTICE(Mechanical) Michael Marshall Cup

Robert Webb Electrical/Avionics Apprentice BEST ACHIEVER

Fourth Year Apprentices (2004 Intake)Specialism Award

Chris Beale Electrical/Avionics Apprentice TOP APPRENTICESir Arthur Marshall Cup

James Johnstone Mechanical Manufacturing Apprentice BEST ACHIEVER

SEMTA AWARD FOR BEST NVQ PORTFOLIOSpecialism Award

Ian Lock Adult Trainee (Elecrical/Avionics) The SEMTA Challenge Trophy

SECOND YEAR ADULT TRAINEE AWARDSpecialism Award

Ian Lock Adult Trainee (Electrical/Avionics) Trophy

Apprentice CompletionCertificates

Chris Beale, Kyle Brennan, AndrewBroadbank, Chris Clark, JeremyGunetilleke, Stuart Hansell, JamesJohnstone, Stefan Napier, ChrisSouthern, Marcus Thomson

Adult Trainee CompletionCertificates

Craig Adamson, Ian Clements,Spencer Cottington, Carl Hancock,Neil Johnson, Roland Larner, IanLock, James Obeney, Dorsk Scales

Marshall SV has received a letter of thanks form Brigadier Colin Groves, the Chairman of the Royal Anglia Regiment Museum Trustees thankingthe Company for its help, with raising £4,000 for the Regimental Funds, to enable them to assist the injured and their families and to providememorials of those who have fallen.

Royal Anglia RegimentMuseumAppeal

On Tuesday 11th November, the British Ambassador to Germanyvisited the new Marshall Business Aviation Centre in Cambridgeduring a two-day tour of the East of England to further business linksbetween the UK and Germany.

Sir Michael Arthur was welcomed by Mr Michael Marshall and takenon a tour of the Centre before he boarded a helicopter for his journeyto King’s Lynn. The Ambassador was accompanied by David Steele,Director of Inward Investment & Investor Development and JackyHoltby, Business Development Manager at East of EnglandInternational (EEI).

The Ambassador and his party were taken to King’s Lynn courtesyof Sterling Helicopters which operates from Norwich Airportand provides charter and aerial surveying services. The companyalso holds contracts to operate the East Anglian Air Ambulanceof which “Anglia Two” helicopter is now based at MarshallAirport Cambridge.

The photo shows (left - right) Allan McGreal, Head of Marshall Business

Aviation; John Watkins, Director, Marshall Airport Operations and

Development; Jacky Holtby, Business Development Manager, East of

England International (EEI); Sir Michael Arthur, British Ambassador to

Germany and David Steele, Director of Inward Investment & Investor

Development, EEI.

British Ambassador Pays Flying VisitToMarshall Business Aviation Centre