RTWS Job Book 18 May 2015. Customer Service Advisor Glasgow City Centre Salary£7.15 HoursShift Work. Earliest start 8.00am, latest finish 10pm Duties.

RTWS Job Book18 May 2015

Customer Service AdvisorGlasgow City Centre

Salary £7.15

Hours Shift Work. Earliest start 8.00am, latest finish 10pm

Duties • To professionally handle queries via a range of channels, including inbound & outbound calls, emails, web chat & SMS

• Provide customers with information and guidance in line with service remit• Make outbound calls as required, and/or in line with service escalation processes• Follow all service and business processes as instructed• Log all required details in the relevant databases and accurately populate any other systems

as instructed• Research information where required using available resources• Resolve customer complaints where possible, or escalate to Supervisor as required• Any other tasks as required• Achieve productivity targets

Other relevant Info (inc terms and conditions, Key Skills, Benefits)

We are a 24-7 business and hours will be worked flexibly to suit business needs whether part time of full timeDelivering contact centre solutions for over 15 yearsWe deliver services in a range of sectors – retail, helpdesk and virtual reception/message-takingOur main channels are voice and emailWe are 24-7 – we never closeWe have circa 40 staff member (increasing to 60 in peak)Our clients include Urban Outfitters, Royal College of Midwives, Gilbarco Veeder-root and NHS Scotland

Closing Date Friday 22 May 2015

Application MethodPlease send CVs to Laura Stoddart at [email protected]

South Lanarkshire – Cleaner/Housekeeper

Salary £7.00 per hour

Hours Up to 16 – 20 hours per week. Mon-Fri.

Duties • General cleaning duties within personal homes• Dog Walking• Shopping• Helping with events


• Would need to have own transport.• Previous cleaning experience would be a distinct advantage.• Hours can be flexible, weekend work available at a higher rate of £8.75 per

hourClosing Date Friday the 22 May 15

Application Method Please pass CVs to Lynsey at lo’[email protected]

Yard Labourer / East Kilbride

Salary National Minimum Wage

Hours Full Time

Duties • Receiving deliveries• Cleaning Vehicles• Manual handling, must be physically fit• Good awareness of health and safety to ensure operational safety of yard• Maintaining a clean and tidy yard


Driving licence would be an advantage but not essentialMust be reliable, have a strong work ethic and good time keeping;Excellent communication skills.


Application Method CV’s to Lynsey lo’[email protected]

Customer Service AdvisorGlasgow City Centre

Salary £7.00 to £7.50 (Fixed Term)

Hours Monday to Friday 8am - 8pm and Saturday/Sunday 9am - 4pm. Hours of work will be 37.5 hours per week rotational shift patterns and full flexibility

DutiesAs an important member of the team your role as a Customer Service Advisor will be to deliver the following:• First class level of Customer Service• Good communication and listening skills• Handle sensitive information with paramount professionalism• Ability to work to targets• Problem solving and objection handling


In order to be successful in this role, candidates should be professional, confident and assertive in addition to demonstrating a positive approach in dealing with any challenges they encounter. Ideally you will have previous customer service experience gained within a contact centre/retail/hospitality sectors.

It is important to note due to the nature of this role, RESPONSE will conduct various pre employment checks on successful candidates. This will involve a basic credit check, two year end to end reference checks as well as a Disclosure Scotland Criminal Record Check.


Application MethodPlease send CVs to Laura Stoddart at [email protected]

Stockroom Assistant / Rutherglen

Salary Depends on Experience

Hours Mon – Fri 25-30 hours per week

Duties • Loading/un-loading vehicles and putting the stock away into the correct location.• Checking deliveries: actual stock delivered. • Organise and replenish stock according to company procedure. • Be proactive with team work.• Pick stock for customer orders.• Help with van personnel to load the vans and do stock checks.• Keep the warehouse in tidy order


Ability to work within tight locations with the warehouse area.Excellent time keeping and reliability.

Closing Date 25 May 15

Application Method CV’s to Lynsey at lo’[email protected]

Bar Staff / Rutherglen

Salary National minimum Wage

Hours 16 Hours plus, 1 day shift + 2 night shifts Extra Shifts will be available

Duties Interacting with customers (including serving food and drink) Maintaining high standards of customer service Ensure that tables are cleared and clean at all timesCash Handling Cleaning


Candidates must be reliable and hard working and friendly Personal licence is not required for this role

All training will be provided


Application Method CV’s to Fiona [email protected]

Kitchen Porter/ Rutherglen


Hours 16 Hours plus, 4pm – 9m over 7 days including weekends

Duties • Ensure basic cleaning jobs are carried out as quickly as possible. • Collect and wash up pots and pans. • Clean food preparation areas and equipment, in addition to crockery and cutlery. • Unload food and equipment deliveries. • Keep the storeroom organised. • Keep work surfaces, walls and floors clean and sanitised.• Basic food preparation as directed by the chef • Any additional duties as required


Candidates must be reliable and hard working REHIS certificate/ food hygiene would be preferred but not essential

All training will be provided



Web Administrator/ Stepps

Salary Above National Minimum Wage

Hours Mon-Fri 9.00-17.00

Duties • Uploading products on to website• Dealing with enquires• Lifting and moving stock around the warehouse• Helping with Stock checks


• Must have good computer skills• Must have good football knowledge

Closing Date Close of business Friday the 22 May 15

Application Method CVs to Lynsey O’Brien lo’[email protected]

Trainee In Home Carer / Lanark


Hours Full and Part Time

Duties All aspects of in home care

•Washing and Dressing client users• Help with feeding and personal care• Support with daily activities• General nursing care• Cleaning and general housework


No previous experience required however a general caring attitude and warm personality is required.A driver would be preferred but not necessary.Successful candidates will require a PVG checked.


Application Method Cv’s to Fiona [email protected]

Bar Staff- Waiting Staff- Kitchen Porters / East Kilbride-Busby-Glasgow South Side


Hours Part Time or Full Time availableFlexible hours through regular shifts

Duties A variety of roles are available within a Hotel environment:

Bar Staff Kitchen PortersWaiting Staff

Candidates must be well mannered, presentable and ca provide excellent customer service skills.

Candidates must be able to work as part of a team with good communication skills.


Previous experience within Hospitality preferredBar staff applicants must be 18 or over.Full training given


Application Method CV’s to Sam [email protected]

Bar Person / Quarter

Salary Dependant on Experience

Hours Full time – 30 – 40 hours per week12 noon - 7pm Wednesday to Sunday

Duties Front of House Bar worker for popular restaurant and pub in Quarter.•Serving drinks•Customer service•Answering calls and making bookings•Ensuring that tables are clean and tidy


Due to location candidates must have access to transport due to limited public transport.

Personal Bar licence would be an advantage



Trainee Chef/ Quarter


Hours Full time – Wednesday – Sunday

Duties A great opportunity for an individual who is looking to become a Chef within a busy restaurant.Initially undertaking kitchen porter duties and advancing through training to become a qualified chef.•Assisting the Chef with all kitchen duties•Prepare food on various sections ensuring that that high standards are maintained •Generally assisting the senior chefs to prepare and cook each dish.•Kitchen cleaning


Candidates must be proactive and have gained or is looking to confirm a position within further education to develop into a qualified chef.

Due to location candidates must have access to transport due to limited public transport.

Food hygiene/ REHIS certificate would be desirable but not essential



Site Operative/Hamilton

Salary Depends on experience

Hours 37.5 hours per week

Duties The role involves undertaking a diverse range of treatments and each day is often different - but will initially involve such tasks as:- Herbicide applications- Cutting and processing vegetation- Manual labour including general grounds maintenanceWe would particularly welcome applications from individuals who hold the following;- NPTC qualifications (including PA1 and PA6 a/w)- Full UK Driver’s License (maximum 3 points)- CSCS Card (operative) - Site Experience- Horticultural qualifications (desirable)


We are looking for a self-motivated, reliable and punctual individual with good oral and written skills, positive attitude with and understanding of health and safety and the ability to take instructions.


Application Method CV’s to Lynsey lo’[email protected]

SLJFEvent Administrator/ Thornliebank


Hours Monday – Friday 9am – 5pm

Duties Promoting the company through various forms of marketingCo-ordinating events General administration Ad hock duties as requiredUse of Social Media Sites such as Face Book/ Twitter/ Linked In Assisting with press releases advertisingConfident communicator with a polite phone manner


Previous experience with Marketing/ Communications or Events Management would be desirable but not essential Candidates must be of a smart image and good communication skills Excellent opportunity for a Graduate to progressDue to the location it would be advantageous to drive with your own transport



Sales Assistant /East Kilbride


Hours Up to 25 hours

Duties • Serving Customers• Checking deliveries: actual stock delivered. • Organise and replenish stock• Be proactive with team work.• Pick stock for customer orders.


Must be• Friendly• Confident in approaching customers• Good Golf Knowledge • Have Good Customer Service Skills


Application Method Please send CV’s to lo’[email protected]

Sales Assistant /Hamilton


Hours Various Hours

Duties As a Sales Associate your role will be to carry out day to day activities in the store as required by the management team to promote excellent customer service and maximise salesYou will have a passion for delighting customers, being focused on delivering great service and act as an ambassador for the company. With an open and friendly personality you will be able to engage confidently with customers and be able to read people and adapt your approach accordingly.Among other tasks the role will involve you being involved in store replenishment, participate in stock processing, assist in maintenance of company’s operational standards and compliance and ensure appropriate merchandising of product in order to maximise sales.As a Sales Associate you will communicate open and directly but with respect, take responsibility to get the job done and display pace and urgency with a can do attitude.You will also carry out any additional duties when required by store management.


Must be• Friendly• Trustworthy• Flexible• Have Good Customer Service Skills

*Store will not be opening until Mid August 15. Training likely to start on the 6 th of Jul 15


Application Method Please send CV’s to lo’[email protected]

Trainee Child Support Worker/ Uddingston


Hours 25 hours per week:

7.30 am – 9 am Monday – Friday rota3pm – 6pm Monday – Friday

Additional hours during School Holidays

Duties •Helping with activities•Caring for children through a breakfast and afterschool club •Snack time•Any other duties as required


Applicants must be willing to work towards a SVQ 3 in child care or equivalent.

Previous experience would be an advantage but not essential

Candidates must be able to pass a PVG


Application Method CVs to Fiona [email protected]

Front of House/ The Village - East Kilbride


Hours Thursday – Sunday, 5pm – Midnight

Duties Previous experience in restaurant environment is desirable but not essential.Excellent customer service skills essential.Duties include: Table reservations taking orders and serving customers, setting and clearing tables, keeping the restaurant clean and tidy and other associated duties as required. Attention to detail a must.


Must be 18+ due to serving alcohol.Bar licence essentialFriendly, outgoing personality;Good customer service skills (experience of face to face would be advantageous);Experience of cash handling would be an advantage but not essential;A neat and tidy appearance;Hardworking, team player.



Cook / The Village East Kilbride


Hours Thursday – Sunday, 5pm – Midnight

Duties Previous experience in restaurant environment is desirable but not essential.Excellent customer service skills essential.Menu design for sharing platters, tapas style food for a new wine bar.

Food Hygiene Certificate/ REHIS is essential


Must be 18+ due to serving alcohol.Friendly, outgoing personality;Creative and prepared to try new ideas with menus Hardworking, team player.



Child Support Worker/ Uddingston


Hours 18 hours per week:7.30 am – 9 am (over 2 days)3pm – 6pm Monday – Friday

Additional Hour during School Holidays

Duties •Helping with activities•Caring for children through a breakfast and afterschool club •Snack time•Any other duties as required


Applicants would ideally hold a SVQ 3 in child care or equivalent.

Previous experience required

Candidates must be able to pass a PVG


Application Method CVs to Fiona [email protected]

Trainee Painter & Decorator / Stonehouse


Hours 35 hours per week

Duties •Sanding•Emulsion work•Washing rollers•General Labouring


Must be reliable, have a strong work ethic and good time keeping;Excellent communication skills.


Application Method CV’s to Lillian O’Neil - lo’[email protected]

Trainee Play Worker / Cambuslang


Hours 16 – 21.5 hours per week

Duties Out of School child carer •Supervising Children•Ensuring Health and Safety Guidelines adhered to•Provide high standard of care to children•Adhere to Hygiene Regulations•Assist with development of children


• Applicants will be required to complete and fund a PVG application• Ideal candidates must be, outgoing and looking for a career in childcare.• Experience not essential but preferred • Candidates must be prepared to work towards qualifications through training



Catering Assistant / Aramark(Salvation Army) / Glasgow


Hours 5 Days over 7, shifts 7.30 am – 11.30 am , 2.30 pm – 7 pm

Duties Assisting the chef in all kitchen duties including food preparation Providing meal service to individualsCleaning the kitchen ensuring food hygiene is followed at all timesCandidates must be responsible and willing to run services independentlyGood communication skills and team work


Training will be provided.Previous experience desired but not essentialLocated on Great Western Road



Anglian Home Improvements /Canvasser/East Kilbride


Hours Full or Part Time Hours

Duties Anglian Home Improvements is a business that is going from strength-to-strength. We’re confidently looking to an even brighter future and we’d love you to share in our success. The UK’s number one supplier of high quality home improvement packages, from windows and doors, through to conservatories, rooftrim, solar energy, garage conversions, garage doors, driveways, timber floors and much, much more. We’re successful because we make it easy for homeowners to make their homes more energy efficient, stylish and secure and because we make it easy for our people to be passionate about all our products. The essential first point of contact with customers is the role of our canvassers (we call them our Lone Rangers!), who introduce our well-known brand to potential customers by visiting them at home up to 8pm. These valuable contacts are then passed on to specialist sales representatives to close the deal. You’ll need drive, ambition,, tenacity and the ability to communicate with confidence and credibility. It’s a role that requires determination and resilience but offers great satisfaction and immediate feedback. You’ll be in charge of your own schedule, allowing enormous flexibility and perfect work/life balance.


Previous sales experience would be a distinct advantage.

Closing Date Ongoing

Application Method CV’s to Lynsey O’Brien lo’[email protected]

Experienced Ground Worker/ MacForm/ Carluke


Hours 41.5 hours per week (some evening and weekend may be required)

Duties • Experience required in Foundation Work, Concrete Slabbing, kerbs and drainage work.• Candidates must have a clean driving license • CSCS/ SMSTS/ First Aid/Scaffold Inspection/ Asbestos Awareness preferred but not essential


• Working as part of a small time• Good communication• You must be physically fit and active as heavy lifting is involved• Uniform provided• Candidates must be enthusiastic, well organised with good communication and people skills.



Events Assistant / Blue Parrot Company / East Kilbride


Hours Thursday – Sunday 25 hours per week, over time will be available

Duties Assisting with the set up and dismantling of specialist equipment for high end events.Heavy Lifting and manual handling of props and dance floorsDelivering a good level of customer service.Candidates must have a flexible attitude to work due to the hours involved.Ideally holding a full driving licence and willing to drive company vehicles to and from events


Due to insurance purposes candidates should be 21 years old and over


Application Method Cv’s to Fiona [email protected]

SLJF VacancyClear Business Water /Telesales Executives /Hamilton

Salary National Minimum Wage rate + competitive commissionSuccessful candidates can expect to earn in the region of £19,200 per annum

Hours 9am till 6pm Monday to Friday

Duties • As a Clear Business Water Telesales Executive you will become the first point of contact between Clear Business Water and potential new customers.

• During your initial telephone call you would be expected to obtain qualifying information such as the customer’s current provider and current expenditure, and then to create interest in the Clear Business Water product.

• You will explain our services and the potential savings available, as well as answer any questions customers may have. However this is a sales role and the applicants should be confident in their ability to make sales on a daily basis.


• Enthusiastic, hard working, individuals required• No experience is required as full training will be provided. • Individuals with a warm, empathetic and outgoing personality would be well suited to this

opportunity • As this role has a very competitive commission structure target driven sales people tend to

thrive within this company.


Application Method CV’s to Laura Stoddart at [email protected]

PB Landscapes / Groundworker / Hamilton, Blantyre, Rutherglen & Cambuslang

Salary Depends on experience

Hours 30+ hours per week

Duties • Fencing• Turfing• General labouring• Ground work


• Must have a clean drivers licence• Must have experience of working on sites, CSCS Card (preferred)• Must have experience in fencing and grounds maintenance


Application Method CV’s to Lynsey at lo’[email protected]

ARCT Transport / Class 2 Driver / Rutherglen


Hours 40 hours per week, 7am – 3.45pm (Monday to Friday, some Saturday morning shifts will be required)

Duties Driving class 2 vehicles


• Digital Tachograph card required• Previous experience driving class 2 vehicles


Application Method CV’s to Lil at lo’[email protected]

RTWS Job Book 18 May 2015. Customer Service Advisor Glasgow City Centre Salary£7.15 HoursShift Work. Earliest start 8.00am, latest finish 10pm Duties.

Documents

hours of work

key skills

time duties

relevant info

hour hours

service remit

good time

duties general cleaning