RTV OPEN HOUSE SEP 2-19,2014 Learning @ Work Week –The Home Depot 7117- Strathcona
RTV OPEN HOUSE
SEP 2-19,2014Learning @ Work Week –The
Home Depot 7117- Strathcona
What do we want to do?
Create Awareness about the RTV processes in our store
Why do we want to do it?
To make these processes simple and easy to understand and act on by associates
Life is really simple, but we insist on making it complicated. – Confucius
Why should I take part ?
YOU are an important part in the RTV processes. Its important for us that you succeed!!
What will I get out of it?
Best Practices in RTV=Lesser Markdowns/write offs=We MAKE & BEAT PLAN=Better Success Sharing for YOU!!
= =
What can I Do? TAKE the RTV Process QUIZ and Win! Visit the RTV CAGE for an Open House Tour! Job shadow with the RTV!
Let’s Col laborate and Learn to make us better
Individual commitment to a group effort — that is what makes a team work, a company work, a
society work, a civilization work. Vince Lombardi (1913-1970), football coach NFL
Interconnected RTV
iRTV
Returns Desk/Special Services
Customers
Vendors
Associates
MET
DSs/MODs
Tool Rental
Senior Leadership
Team-Returns Policy
There are multiple stakeholders in the RTV ProcessesARE YOU IN THERE? If YES.. Then you are essential for its success!!!
RTV JargonHave YOU heard of these RTV terms ?
RTV
RGA
VBA
S/O Return
BORIS
RTV CAGE
Manager
Destroys
OPR/Cage Audit
Returnable Pallets
BUYBACK
Safety Recall
Tag Deletion
CR
CAGE Value
Did You Know?On an average week we
catalogue about $ 2000-3000 worth of product
Top 3 Departments in RTV are Hardware
Kitchen/Bath
Seasonal
Did You Know?Target, CCI Expocrete and
Chep pallets are all part of RTV process-We RTV 100’s of pallets worth 1000’s of $$ every year!
Every year ,it is estimated that at least $100,000 worth of products and services pass through the RTV value chain in our store
How does RTV Work?
Customers
Returns
Returns Desk
RTV
YELLOW TAG-Items needs
further inspection by Vendor-GOES TO RTV CAGE
RED TAG-Items may be
destroyed -no inspection needed-
DESTROYED BY RTV/MANAGER
WHITE TAG- Special order item
needs further inspection by
VendorGOES TO RTV CAGE
GREEN TAG-Items can be shipped back to vendor-no
inspection needed
GOES TO RTV CAGE
Inspect
Department Manager/Associate
Why does stuff get RTV?Top 5 reasons
Manufacturer Defect!!
Missing Parts??
Why does stuff get RTV?Top 5 reasonsPackaging damaged/missing !?
Product Damaged(Customer/Store abuse)
Product Safety Issue
Did You Know?20-30% of RTV issues are due to
Customer /Store AbuseOn an average we authorize
destroys of about $ 500-$1000 every week of abused product
On an average if we do $ 1000 worth of wrong RTVs every week we lose $50,000 every year!
So What’s the deal?Wrong RTV
Loss in Profitability
Less Money for all of us
What do I do?RTV FIRST BehavioursFind
Inspect Resolve SatisfyTalk
RTV FIRSTFind from theCustomer/associate What’s exactly wrong ?
RTV FIRSTInspect the productWith a Dept. associateOr Dept. manager if needed
RTV FIRST
Resolve in yourMind the exact RTV issue
RTV FIRST
Satisfy all the vendorRequirements-receiptsAnd complete problem description
RTV FIRST
Talk to RTV or Manager if inDoubt about the process
RTV FIRSTRemember!!RTV FIRST
BEST PRACTISE
OUR GOALTo be among the Top 3 RTV stores in our district
How Can I be part of it?
Take the RTV PROCESS QUIZ and WIN GIFT CARDS!!
Go for an Open House Tour and enter a lucky draw!!
Job Shadow with RTV and learn more fun stuff!!
When ,Where, What, Who??
Event DurationSeptember 2-19 ,2014The Home Depot 7117 Edmonton Strathcona
Quiz available @ the RTV Open house Kiosk-Lunch RoomOpen House Tour , Job Shadowing –RTV Cage
Presentations
RTV OPEN HOUSE 2014
Thank you for being part
of our success story!!
SEE YOU @ OPEN HOUSE!