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    Overview of Buying ProcessOverview of Buying Process

    Overview of Buying ProcessOverview of Buying Process

    Domain AcademyDomain Academy

    fewer CLIENTS more ATTENTION

    Date: June 17 , 2012Date: June 17 , 2012

    Version: 1.2Version: 1.2

    Confidential and Proprietary - UST InternalSlide 1

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    Table of ContentsTable of Contents

    Course Contents

    Overview of Buying process

    Retail product management process

    Assortment MixDifferent types of Buying process

    Buying organization roles

    Buying National Brand products

    Negotiating with Vendors Legal and ethical issues in the buying process

    Pricing Concepts

    Pricing Strategies

    Pricing approaches

    Merchandising budget plan

    Delivery of the order

    Shipment methods

    Payment methods

    Slide 2 Confidential and Proprietary - UST Internal

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    Overview of Buying processOverview of Buying process

    The buying process is often considered to be one of a number of tasks

    within Retail product management .

    Buying process is a process through which the retailers replenish their store.

    Replenishment is the process of filling your shelves as soon as the old stock

    gets used.

    Replenishment process is vital for all kinds of retail or trade businesses

    Confidential and Proprietary - UST InternalSlide 3

    , - - ,

    detrimental.

    Replenishment process differs from one business to another, depending on

    the size and types of business.

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    Overview of Buying process (Cont..)Overview of Buying process (Cont..)

    Product and market specifics often influence the way the process is

    carried out (e.g. seasonal vs staple products).

    Relationship between retailers and suppliers can influence buying process,

    e.g. length of time doing business.

    Retail buyers have had an important role to link between manufacturers

    and consumers.

    4 Confidential and Proprietary - UST Internal

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    Overview of Buying process (Cont..)Overview of Buying process (Cont..)

    To predict and buy what consumers want from their stores for the next

    season, retail buyers can get information from

    Store records and past experience,

    Market representatives or agents,

    Competitors,

    Magazines,

    ecommen a ons,

    Trade directories,

    Tradeshows,

    Films,

    and exhibitions. The information is the essential groundwork to be successful in their jobs.

    Slide 5 Confidential and Proprietary - UST Internal

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    Overview of Buying process (Cont..)Overview of Buying process (Cont..)

    The most important part of a retail buyers role in a retail company is

    satisfying company objectives

    by making accurate and timely decisions of merchandise planning and

    assortment planning.

    because decisions related to the acquisition of merchandise are critical to

    the profit potential of a retail company.

    Retail bu ers forecast and select merchandise that the stores customers

    want or need all at acceptable prices from vendors. Factors that affects the buying decision

    Customer demand (e.g. price, quality and availability)

    Market trends

    Store policy

    Financial budgets.

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    Overview of Buying process (Cont..)Overview of Buying process (Cont..)

    Buyers source new merchandise and review existing ones to ensure

    products remain competitive.

    By fully understanding customer needs, they are able to maximize profits

    and provide a commercially viable range of merchandise at competitiveprices.

    Once the buying decisions are made the order will be placed to the

    appropriate suppliers .

    Slide 7 Confidential and Proprietary - UST Internal

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    Overview of Buying process (Cont..)Overview of Buying process (Cont..)

    Supply Chain Between Store and Vendor

    Based on the daily movement and

    trend the BUYER

    places the PURCHASE ORDERS

    The Purchase Order is sent to the

    Vendor by various means

    EDI, Manual etc

    8 Confidential and Proprietary - UST Internal

    Vendor reviews the POs

    placed by the Buyers

    Vendor sends the items to store

    either using the stores transport

    or using vendors own transport

    Store receives the POs (Items)

    that is sent by the Vendor

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    Retail product management process(Cont)Retail product management process(Cont)

    RPM Process Stage 1

    Recognition of Retail Customer Need

    Recognition of new product requirements

    Tracking existing customers requirements

    Information sources available:

    Internal sales data

    Trade publications Consumer publications, special interest mags.

    Suppliers

    Market research

    Competitor analysis

    Confidential and Proprietary - UST InternalSlide 10

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    Retail product management process(Cont)Retail product management process(Cont)

    RPM Process Stage 2

    Write Specification Of Product to Satisfy Need

    Convert recognised need into product opportunity

    Blend a set of features to benefit customers

    Formal specification of product features and/or approval of prototype

    NB: This stage often starts the process, with a suggestion (sometime

    rom supp er o owe y pro uc mar e eva ua on

    11 Confidential and Proprietary - UST Internal

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    RPM Process Stage 3

    Search For a Supplier

    Find a supplier that is able to make and deliver product

    Assess different suppliers for suitability based on value (e.g. product

    quality, short lead time) for price

    NB There may be a restricted choice, especially if buyer wants a

    Retail product management process(Cont)Retail product management process(Cont)

    Confidential and Proprietary - UST InternalSlide 12

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    RPM Process Stage 4 and Stage 5

    Specify Order

    quantity detailed, e.g. by size, variety, colour

    in terms of how, when and where delivered

    Evaluate Performance

    Retail product management process(Cont)Retail product management process(Cont)

    . . , .

    Of supplier e.g. on time, delivery accuracy

    Includes qualitative measures e.g. customer feedback

    Confidential and Proprietary - UST InternalSlide 13

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    What is Assortment Mix?

    Assortment Mix is the Breadth and depth of the product carried by the

    retailers.

    The retailer defines the merchandise strategy and allocates a Purchasebudget for procuring the assortment mix defined.

    At this stage the retailer would like to get into SKU level planning in terms

    of the number of units to rocure in order to match the forecasted sales.

    Assortment MixAssortment Mix

    Planned numbers at the SKU level need to match the numbers defined ata category level.

    Examples: - During the holidays, our retail store increases its merchandise

    mix so customers can find more gift giving ideas.

    Confidential and Proprietary - UST InternalSlide 14

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    Considerations In Deciding Ordering QuantityConsiderations In Deciding Ordering Quantity

    Considerations in Determining How Much to Order

    Basic Stock Plan

    Present Inventory

    Merchandise on Order

    Sales Forecast

    Rate of Sales of SKU (Velocity)

    Seasonality

    Confidential and Proprietary - UST InternalSlide 15

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    Stock Levels :- This is the quantity of goods kept in stock.

    Basic Stock List

    Indicates the Desired Inventory Level for Each SKU

    Amount of Stock Desired

    Stock LevelsStock Levels

    Confidential and Proprietary - UST InternalSlide 16

    Cost of CarryingInventory

    Lost Sale Due

    to Stock out

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    When to place an order?When to place an order?

    Order Point

    The point at which inventory available should not go below or else we will

    run out of stock before the next order arrives.

    The order point depends on the expected level of sales, the time requiredto obtain new stock, and the amount of safety stock that is desired.

    Assume Lead time = 3 weeks, review time = 1 week, demand = 100 units

    er week Buffer stock = 50 units

    Order point = demand (lead time + review time) + buffer stock

    Order point = 100 (3+1) + 50 = 450

    We will order something when order point gets below 450 units.

    18 Confidential and Proprietary - UST Internal

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    ForecastingForecasting

    Unlike the domestic consumers, businesses cannot afford to wait till the

    entire stock goes out, because it usually takes quite some time before the

    suppliers can deliver the required goods.

    Therefore, the businesses need to develop a replenishment process bytaking into consideration the demand and lead-time, and making an order

    accordingly.

    Slide 19 Confidential and Proprietary - UST Internal

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    Forecasting (Cont ..)Forecasting (Cont ..)

    Sales Forecasting is the process of estimating what a company's

    future sales are likely to be based on sales records as well as market

    research.

    The purpose of sales forecasting is to provide information that you can useto make intelligent business decisions.

    Information used for sales forecasting must be well organized and may

    include information on the competition and statistics that affect the

    businesses' customer base. Companies conduct sales forecasting in hopes of identifying patterns so

    that revenue and cash flow can be maximized.

    Managers must think about changes in customer sales or other changes

    that could affect forecasting figures. They must be competitive whenassessing the competition.

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    Forecasting (Cont..)Forecasting (Cont..)

    Lead time forecasting

    Theres always some waiting-period between the buyer placing an order

    and the merchandise reaching its place. This delay between the order and

    the receipt is known as the lead-time. Lead time forecasting has nearly as much impact on the replenishment

    process as demand forecasting.

    Lead time refers to the number of da s between order lacement and

    receipt, including the time it takes to enter the receipt into the system,place it on the shelf, or otherwise make it available for sale.

    It is important to have an idea of the lead-time so that you can place the

    order in advance.

    As replenishment focuses on acquiring product to support anticipatedneed, the lead time forecast is the key to understanding how long ahead

    of that future need orders should be placed.

    Slide 21 Confidential and Proprietary - UST Internal

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    Buying organization rolesBuying organization roles

    Buying Center

    Buying centre (also known as a decision making unit or DMU) is a group of

    employees, family members, or members of any type of organization

    responsible for finalizing major decisions, usually involving a purchase.

    In a business setting, major purchases typically require input from various

    parts of the organization, including finance, accounting, purchasing,

    information technology management, and senior management.

    g y tec n ca purc ases, suc as n ormat on systems or pro uct on

    equipment, also require the expertise of technical specialists.

    In some cases the buying centre is an informal ad hoc group, but in other

    cases, it is a formally sanctioned group with specific mandates, criteria,

    and procedures.

    The employees that constitute the buying centre will vary depending onthe item being purchased.

    Confidential and Proprietary - UST InternalSlide 22

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    Buying organization roles(Cont)Buying organization roles(Cont)

    People responsible for buying decisions in an organization:

    The Buying Director

    Represents all or, in a large retailer, a key part of the buying organisation.

    Not all but some buying directors will be part of main board of directors

    Lead, and set overall aims for, product management teams

    Involved in strategic planning decisions such as

    changing major suppliers, introduction or deletion of product

    categories, major promotional campaigns, adoption of systems and

    management approaches

    Corresponds with General Merchandise Manager or VP.

    Confidential and Proprietary - UST InternalSlide 23

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    Buying organization roles(Cont)Buying organization roles(Cont)

    The Merchandise Manager

    Oversee a division of the retailer or a number of departments.

    Ensures co-ordination and consistency across departments.

    May carry director status in a large organisation.

    They may be supported by buying controllers who oversee small

    numbers of inter-related departments.

    Slide 24 Confidential and Proprietary - UST Internal

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    Buying organization roles(Cont)Buying organization roles(Cont)

    Retail buyer

    Traditionally the figurehead of a product department

    May have shared responsibility with a merchandiser

    A retail buyer is responsible for planning and selecting a range of products

    to sell in retail outlets.

    The buyer must consider the following factors when making purchasing

    Customer demand (e.g. price, quality and availability);

    Market trends;

    Store policy;

    Financial budgets.

    Concerned with qualitative side of buying

    Awareness of consumer trends,

    Knowledge of product features,

    Knowledge of supply market

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    Buying organization roles(Buying organization roles(CondCond))

    The Merchandiser

    Concerned with quantitative side of buying

    Estimating sales

    Planning deliveries

    Distributing products to stores

    Responsible for financial management of department.

    Sales analysis

    Budget planning

    Profit margin analysis

    Implementation of price reductions

    Slide 26 Confidential and Proprietary - UST Internal

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    Buying organization roles(Cont)Buying organization roles(Cont)

    The Category Manager

    Combined buying and merchandising role used in consumer-led product

    management.

    Leads a cross-functional team (category team). Involved in the performance of a group of products from product idea and

    introduction through production, supply, store distribution, promotion,

    sales and after sales.

    More common in grocery / FMCG retailing. The Buying Committee

    A group of people from different parts of the retail buying organisation

    who meet to discuss and sanction buying plans.

    Combines experience, expertise and different points of view.

    Decisions are sanctioned and therefore supported by whole organisation

    rather than individuals.

    Time consuming and consensus may be difficult to achieve - buying

    opportunities lost.Slide 27 Confidential and Proprietary - UST Internal

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    Buying National Brand productsBuying National Brand products

    What are National Brand Products?

    Brand name used by a manufacturer whenever that product is sold.

    For example, Del Monte is a national brand for food products.

    In contrast, many marketers offer products under a variety of brand namescalled private labels, unique to each distributor or retailer.

    National brand marketing requires greater advertising expenditure on the

    -

    brands. If consumer preference for the national brand is strong, then pricing can

    be high enough to support the additional advertising and provide the

    desired profit margin.

    National brands are often perceived to be of higher quality and cantherefore demand a premium price.

    Many national brands are now experiencing a loss of market share to

    private label brands as a result of the narrowing quality gap.

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    Buying National Brand products(Cont..)Buying National Brand products(Cont..)

    Buying decision for staple merchandise

    Less Frequent

    Continuous replenishment

    National Band Buying Process

    Meet with vendors

    Discuss performance of vendors merchandise during the previous

    season

    Review the vendors offering for the coming season

    May place orders for the coming season

    Some times they do not buy at market, but review merchandise, return to

    their offices to discuss with the buying team before negotiating with the

    vendors

    Confidential and Proprietary - UST InternalSlide 29

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    Buying Private Brand ProductsBuying Private Brand Products

    What are Private Brand Products?

    Private label goods are products sold by retail stores that are also

    produced by the same retail store.

    For example, Ralphs supermarket will sell Tropicana orange juice and rightnext to it will sell its own brand of orange juice.

    Private label products are always less expensive than brand name

    roducts because the need to be able to com ete with the bi brands.

    They save money by not having to spend money on distribution channelsand advertising since they have their own.

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    Buying Private Brand Products (cont)Buying Private Brand Products (cont)

    Private Labels Growing Popularity

    In the past, private label brands have been seen as inferior to brand name

    products.

    More recently however, private label brands are growing in popularitymost likely due to the economy and growing trust in private labels.

    Buying Private Label.

    consumer trust They are less expensive compared to national brand and are almost

    identical

    Their quality is same as of national brand

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    Negotiating with VendorsNegotiating with Vendors

    Bargaining is an age-old practice that is still common in the marketplace in

    many countries today.

    In the United States, most consumers want to avoid the haggle and will

    simply accept the price on the tag. It is the successful retailer that has learned how to play the game of give

    and take with their suppliers.

    The bu ers can use the followin ti s to ne otiate with vendors to receive

    the best pricing and terms on products. Be Prepared

    Always Tell the Truth

    Show Your Potential

    Ask About Incentives Mention the Competition

    Find a Fair Compromise

    Think Long Term

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    Negotiating with Vendors (Cont..)Negotiating with Vendors (Cont..)

    Take Your Time

    Get It in Writing

    Practice Makes Perfect

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    Legal and ethical issues in the buying processLegal and ethical issues in the buying process

    Purchase Terms and Conditions

    Resale Price Maintenance

    Commercial Bribery

    Charge backs

    Buybacks

    Counterfeit Merchandise

    Gray Markets and Diverted Merchandise

    Exclusive Dealing Agreements

    Tying Contract

    34 Confidential and Proprietary - UST Internal

    L l d thi l i i th b iL l d thi l i i th b i

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    Legal and ethical issues in the buying processLegal and ethical issues in the buying process

    (Cont..)(Cont..)

    Purchase Terms and Conditions

    Restricts the prices and terms that vendors can offer to retailers.

    Forbid vendors from offering different terms and conditions to different

    retailers for the same merchandise and quantity. Different prices can be offered if

    The costs of manufacturing, selling, and delivery are different.

    e re a ers are prov ng eren unc ons e.g., s r u on, s ore

    service, etc.)

    Confidential and Proprietary - UST InternalSlide 35

    L l d thi l i i th b iL l d thi l i i th b i

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    Legal and ethical issues in the buying processLegal and ethical issues in the buying process

    (Cont..)(Cont..)

    Resale Price Maintenance (RPM)

    It is a practice whereby a manufacturer and its distributors agree that the

    distributors will sell the manufacturer's product at certain prices .

    If a reseller refuses to maintain prices, either openly or covertly , themanufacturer may stop doing business with it.

    Reduces free riding of discount stores.

    36 Confidential and Proprietary - UST Internal

    Le al and ethical iss es in the b in processLe al and ethical iss es in the b in process

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    Legal and ethical issues in the buying processLegal and ethical issues in the buying process

    (Cont..)(Cont..)

    Commercial Bribery

    A vendor or its agent offers to give or pay a retail buyer something of

    value to influence purchasing decisions.

    A fine line between the social courtesy of a free lunch and an elaboratefree vacation.

    Some retailers with a zero tolerance policy.

    .

    Chargeback

    A practice used by retailers in which they deduct money from the amount

    they owe a vendor without getting vendor approval.

    Two Reasons:

    Merchandise isnt selling.

    Vendor mistakes.

    Confidential and Proprietary - UST InternalSlide 37

    Legal and ethical issues in the buying processLegal and ethical issues in the buying process

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    Legal and ethical issues in the buying processLegal and ethical issues in the buying process

    (Cont..)(Cont..)

    Buybacks

    The act of re buying something that one previously sold.

    Used to get products into retail stores.

    Two scenarios:

    Retailer allows a vendor to create space for its goods by buying back

    a competitors inventory and removing it from a retailers system.

    e a er orces a ven or o uy ac s ow-mov ng merc an se.

    Counterfeit Merchandise

    Goods made and sold without the permission of the owner of a

    trademark, a copyright, or a patented invention that

    is legally protected in the country where it is

    marketed.

    Major problem is counterfeiting intellectual

    property.

    Confidential and Proprietary - UST InternalSlide 38

    Legal and ethical issues in the buying processLegal and ethical issues in the buying process

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    Legal and ethical issues in the buying processLegal and ethical issues in the buying process

    (Cont..)(Cont..)

    Gray-Market and Diverted Merchandise

    Gray- Market Merchandise (parallel imports) possesses a valid U.S.

    registered trademark and is made by a foreign manufacturer but is

    imported into the United States without permission of the U.S. trademarkowner.

    Not Counterfeit.

    Is le al.

    Diverted Merchandise is similar to gray-market merchandise except there

    need not be distribution across international boundaries.

    Gray-Market and Diverted Merchandise Taking Sides Discount stores argue customers benefit because it lowers prices.

    Traditional retailers claim important service after sale will be unavailable

    May hurt the trademarks image.

    Confidential and Proprietary - UST InternalSlide 39

    Legal and ethical issues in the buying processLegal and ethical issues in the buying process

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    Legal and ethical issues in the buying processLegal and ethical issues in the buying process

    (Cont..)(Cont..)

    Exclusive Dealing Agreements

    Occur when a manufacturer or wholesaler restricts a retailer into carrying

    only its products and nothing from competing vendors

    Example: Safeway Coca-Cola Illegal when they restrict competition

    Tying Contracts

    n agreemen a requ res e re a er o a e a pro uc oesn

    necessarily desire (the tied product) to ensure that it can buy a product itdoes desire (the tying product)

    Illegal when they lessen competition.

    Ok to protect goodwill and quality reputation of vendor .

    Confidential and Proprietary - UST InternalSlide 40

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    Pricing ConceptsPricing Concepts

    What is Price?

    Price is that which is given up in an exchange to acquire a good or service.

    Importance of Price to Marketing Managers

    Revenue :- The price charged to customers multiplied by the number ofunits sold.

    Revenue = Unit Price * No of Units Sold

    evenue pays or every ac v y

    Profit:- Revenue minus expenses

    Marketers must select a price that is not too high or not too low, a price

    that equals the perceived value to target consumers.

    Confidential and Proprietary - UST InternalSlide 41

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    Pricing Concepts (Cont)Pricing Concepts (Cont)

    Trends Influencing Price Setting

    TrendsTrendsTrendsTrends

    High rate of

    new product introduction

    High rate of

    new product introduction

    Increased availability of

    bargain-priced dealer and

    Increased availability of

    bargain-priced dealer and

    in thein theMarketMarketin thein theMarketMarket

    Price cutting as a strategy tomaintain or regain

    market share

    Price cutting as a strategy tomaintain or regain

    market share

    More efficient and betterinformed buyersMore efficient and betterinformed buyers

    Confidential and Proprietary - UST InternalSlide 42

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    Pricing StrategiesPricing Strategies

    The Cost Determinant of Price

    Types of CostsTypes of Costs

    Deviate with changesin level of output

    Var a eVar a e

    CostsCostsFixed CostsFixed Costs

    Do not deviateas level of output changes

    Confidential and Proprietary - UST InternalSlide 43

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    Pricing Strategies (Cont)Pricing Strategies (Cont)

    Key stoning

    Markup pricing

    MethodsMethods

    Target-Return

    Pricing

    Break-Even

    Pricing

    ro t ax m zat on

    Pricing

    Set PricesSet Prices

    Confidential and Proprietary - UST InternalSlide 44

    ( )( )

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    Pricing Strategies (Cont)Pricing Strategies (Cont)

    Markup

    Pricing

    The cost of buying the product from the producer plus

    amounts for

    profit and for expenses not

    otherwise accounted for.

    Key stoningThe practice of marking up prices

    by 100%, or doubling the cost.

    Confidential and Proprietary - UST InternalSlide 45

    Profit

    Maximization

    A method of setting prices that occurs when marginal

    revenue

    equals marginal cost.

    Marginal Revenue

    The extra revenue associated with selling an extra unit of

    output, orthe change in total revenue with a

    one-unit change in output.

    i i i ( )i i i ( )

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    Pricing Strategies (Cont)Pricing Strategies (Cont)

    BreakBreak--Even PricingEven Pricing

    cece

    4,0004,000

    Total RevenueTotal Revenue

    Total CostsTotal Costs

    BreakBreak--even pointeven point

    QuantityQuantity

    Pri

    Pri

    2,0002,000

    00 1,0001,000 2,0002,000 3,0003,000 4,0004,000 5,0005,000 6,0006,000

    Fixed costsFixed costs

    Confidential and Proprietary - UST InternalSlide 46

    P i i S i (C )P i i S i (C )

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    Pricing Strategies (Cont)Pricing Strategies (Cont)

    BreakBreak--Even PricingEven Pricing

    Break-Even

    Quantity=

    Total Fixed Costs

    Fixed cost Contribution

    Fixed cost

    Contribution= Price -- Avg. Variable Cost

    Confidential and Proprietary - UST InternalSlide 47

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    Pricing approachesPricing approaches

    There are three main approaches a business takes to setting price:

    Cost-based pricing: price is determined by adding a profit element on top

    of the cost of making the product.

    Customer-based pricing: where prices are determined by what a firmbelieves customers will be prepared to pay

    Competitor-based pricing: where competitor prices are the main

    influence on the rice set

    Confidential and Proprietary - UST InternalSlide 48

    ( )( )

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    Pricing approaches (Cont..)Pricing approaches (Cont..)

    Cost based pricing

    This involves setting a price by adding a fixed amount or percentage to the

    cost of making or buying the product.

    In some ways this is quite an old-fashioned and somewhat discreditedpricing strategy, although it is still widely used.

    After all, customers are not too bothered what it cost to make the product

    the are interested in what value the roduct rovides them.

    Cost-plus (or mark-up) pricing is widely used in retailing, where theretailer wants to know with some certainty what the gross profit margin of

    each sale will be.

    The main advantage of cost-based pricing is that selling prices are

    relatively easy to calculate.

    The main disadvantage is that cost-plus pricing may lead to products that

    are priced un-competitively.

    Confidential and Proprietary - UST InternalSlide 49

    P i i h (C )P i i h (C )

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    Customer-based pricing

    Penetration Pricing

    Penetration pricing is the pricing technique of setting a relatively low

    initial entry price, usually lower than the intended established price, toattract new customers.

    The strategy aims to encourage customers to switch to the new

    roduct because of the lower rice.

    Pricing approaches (Cont)Pricing approaches (Cont)

    The aim of penetration pricing is usually to increase market share of aproduct, providing the opportunity to increase price once this

    objective has been achieved.

    Used to support the launch of a new product

    And it works best when a product enters a market with relatively littleproduct differentiation and where demand is price elastic so a lower

    price than rival products is a competitive weapon.

    Confidential and Proprietary - UST InternalSlide 50

    P i i h (C t )P i i h (C t )

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    Pricing approaches (Cont)Pricing approaches (Cont)

    Price Skimming

    Skimming involves setting a high price before other competitors come

    into the market.

    This is often used for the launch of a new product which faces little orno competition usually due to some technological features.

    Such products are often bought by early adopters who are prepared

    to a a hi her rice to have the latest or best roduct in the market.

    Good examples of price skimming include innovative electronicproducts, such as the Apple iPad and Sony PlayStation 3.

    Price skimming as a strategy cannot last for long, as competitors soon

    launch rival products which put pressure on the price (e.g. the launch

    of rival products to the iPhone or iPod).

    Confidential and Proprietary - UST InternalSlide 51

    P i i h (C t )P i i h (C t )

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    Loss Leaders

    The use of loss leaders is a method of sales promotion.

    A loss leader is a product priced below cost-price in order to attract

    consumers into a shop or online store. The purpose of making a product a loss leader is to encourage

    customers to make further purchases of profitable goods while they

    are in the sho .

    Pricing approaches (Cont)Pricing approaches (Cont)

    Pricing is a key competitive weapon and a very flexible part of themarketing mix.

    If a business undercuts its competitors on price, new customers may

    be attracted and existing customers may become more loyal. So, using

    a loss leader can help drive customer loyalty.

    One risk of using a loss leader is that customers may take the

    opportunity to bulk-buy.

    Using a loss leader is essentially a short-term pricing tactic for any one

    product.

    Confidential and Proprietary - UST InternalSlide 52

    Pricing approaches (Cont )Pricing approaches (Cont )

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    Predatory Pricing

    With predatory pricing, prices are deliberately set very low by a

    dominant competitor in the market in order to restrict or prevent

    competition.

    The price set might even be free, or lead to losses by the predator.

    Whatever the approach, predatory pricing is illegal under competition

    law.

    Pricing approaches (Cont)Pricing approaches (Cont)

    Psychological Pricing Sometimes prices are set at what seem to be unusual price points.

    For example, why are DVDs priced at 12.99 or 14.99?

    The answer is the perceived price barriers that customers may have.

    They will buy something for 9.99, but think that 10 is a little toomuch. So a price that is one pence lower can make the difference

    between closing the sale, or not.

    The aim of psychological pricing is to make the customer believe the

    product is cheaper than it really.Confidential and Proprietary - UST InternalSlide 53

    Pricing approaches (Cont )Pricing approaches (Cont )

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    Competitor-based pricing

    If there is strong competition in a market, customers are faced with a

    wide choice of who to buy from.

    They may buy from the cheapest provider or perhaps from the onewhich offers the best customer service.

    Most firms in a competitive market do not have sufficient power to be

    able to set rices above their com etitors.

    Pricing approaches (Cont)Pricing approaches (Cont)

    They tend to use going-rate pricing i.e. setting a price that is in linewith the prices charged by direct competitors.

    In effect such businesses are price-takers they must accept the

    going market price as determined by the forces of demand and supply.

    An advantage of using competitive pricing is that selling prices shouldbe line with rivals, so price should not be a competitive disadvantage.

    The main problem is that the business needs some other way to

    attract customers.

    Confidential and Proprietary - UST InternalSlide 54

    Merchandising budget planMerchandising budget plan

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    Merchandising budget planMerchandising budget plan

    Plan for the financial aspects of a merchandise category

    Specifies how much money can be spent each month to achieve the

    sales, margin, inventory turnover, and GMROI objectives.

    Not a complete buying plan--doesnt indicate what specific SKUs tobuy or in what quantities.

    Six Month Merchandise Plan for Womens Casual SlacksSix Month Merchandise Plan for Womens Casual Slacks

    Confidential and Proprietary - UST InternalSlide 55

    Delivery of the orderDelivery of the order

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    Delivery of the orderDelivery of the order

    Delivery time

    Time period between product completion and customer receipt of the

    item.

    The estimated delivery time is based on the seller's handling time, theshipping service selected, and when the seller receives cleared payment.

    Place

    order Leave the warehouse A arrive at

    store

    Total time to receive the order

    Slide 56 Confidential and Proprietary - UST Internal

    Processing time Shipping time

    Delivery of the order(Cont..)Delivery of the order(Cont..)

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    Delivery of the order(Cont..)Delivery of the order(Cont..)

    Processing time

    The time taken to prepare the item to ship.

    Shipping time

    The time for the order to travel from the warehouse to reach thedestination.

    Total Delivery Time = Processing Time + Shipping Time

    Slide 57 Confidential and Proprietary - UST Internal

    The following deadlines are of importance for delivery processing: You must start picking and packing activities on the material availability

    deadline. This deadline must be selected early enough in advance so that

    the goods are ready by the given loading deadline.

    The transportation scheduling deadline is the date on which you muststart to organize the transportation of the goods. This deadline must be

    selected early enough to ensure that the means of transport is available

    by the loading deadline.

    Delivery of the order(Cont..)Delivery of the order(Cont..)

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    Delivery of the order(Cont..)Delivery of the order(Cont..)

    The loading deadline is the date on which the goods must be available for

    loading and on which all vehicles that are required to ship these goods

    must be ready for loading. After the time required for loading the goods

    (loading time) has expired, goods issue can be carried out.

    The goods issue deadline is the date on which the goods leave the

    company in order to arrive punctually at the customer location.

    The delivery deadline is the date on which the goods are to arrive at the

    customer location. The difference between the goods issue deadline and

    the delivery deadline is calculated from the transit time required for theroute between the delivering plant and the customer.

    Slide 58 Confidential and Proprietary - UST Internal

    Delivery of the order(Cont..)Delivery of the order(Cont..)

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    Delivery of the order(Cont..)Delivery of the order(Cont..)

    Delivery scheduling

    All activities that must be carried out before the goods can be delivered to

    the customer are taken into account during delivery scheduling.

    This includes loading, picking, and packing.

    Delivery scheduling determines the material availability deadline and the

    loading deadline.

    All deadlines that are used for preparing and carrying out thetransportation of goods are taken into account during transportation

    scheduling.

    This includes the transit time and the transportation lead time that you

    need for ordering a foreign forwarding agent or for arranging a truck from

    the your company's truck fleet.

    Slide 59 Confidential and Proprietary - UST Internal

    Shipment MethodsShipment Methods

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    pp

    Once the ordered items are ready, it needs to be transported from the

    vendor to the store/warehouse.

    When shipping freight, its important to choose the appropriate mode of

    transportation to ensure your products arrive on time and at the right

    cost.

    The transportation can be done using the vendors transport system or the

    stores transport system or through a third party.

    Different modes of transportation like road, rail, water and air can be used

    for the effective management of merchandise.

    Slide 60 Confidential and Proprietary - UST Internal

    Shipment Methods (Cont..)Shipment Methods (Cont..)

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    p ( )p ( )

    Shipping by truck

    It is one of the most basic and historical means of transportation from

    one place to another.

    Trucks and carriers typically are used for carrying or delivering freight.

    Road transportation incurs a relatively lower cost than other logistic forms

    and has a widely recognizable and flexible route.

    ,

    other possible means of transportation, and it offers a limited capacity. Road transport is most often used for relatively inexpensive, non-

    perishable items or for shorter distances.

    Confidential and Proprietary - UST InternalSlide 61

    Shipment Methods (Cont..)Shipment Methods (Cont..)

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    p ( )p ( )

    Shipping by rail

    Shipping via rail is another popular option, especially when transporting

    over large distances or when shipping bulk goods.

    Dominant solution for bulk quantities of freight, but as they lack theflexibility of road transport and incur an additional transshipment cost,

    this logistics method has become a little less popular in recent times.

    However usin rail trans ort can be less ex ensive if frei ht is lar e and

    heavy and the pickup point as well as the delivery point is near the rail

    head.

    Confidential and Proprietary - UST InternalSlide 62

    Shipment Methods (Cont..)Shipment Methods (Cont..)

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    pp

    Shipping by sea

    It uses ships and large commercial vessels that carry billions of tons of

    cargo every year.

    Sea, lake or river transport is particularly effective for significantly largequantities of goods that are non-perishable in nature and for cities or

    states that have water access.

    Moreover trans ort via water is considerabl less ex ensive than other

    logistics methods, which makes it one of the most widely used choices of

    transport for merchandise.

    Confidential and Proprietary - UST InternalSlide 63

    Shipment Methods (Cont..)Shipment Methods (Cont..)

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    Shipping by air

    Shipping by air is the best option for time-sensitive exports.

    Merchandise is carried in cargo holds within passenger airlines and/or via

    aircraft designed to carry freight alone. Although air transport is more expensive than all other means of

    transportation, it is undeniably most time-efficient.

    .

    Confidential and Proprietary - UST InternalSlide 64

    Payment methodsPayment methods

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    There are four main methods for paying suppliers for the goods ordered

    from them:

    Advance payment. The supplier only ships goods once they have received

    your payment.

    Letters of credit. Your bank guarantees to pay when presented with a set

    of specified export documents by the supplier - the bank guarantee

    increases the cost of this method.

    Documentary collection. When goods are shipped, the supplier sends the

    export documents to your bank. You will need these documents to clear

    your goods through customs, but will only given them when payment has

    been made.

    Open account trading. The supplier ships goods to you directly, and asks

    for payment within an agreed period.

    Slide 65 Confidential and Proprietary - UST Internal

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    Thank You!Thank You!

    fewer CLIENTS more ATTENTION

    Confidential and Proprietary - UST InternalSlide 66