PACIFIC INSTITUTE OF MANAGEMENT CHAPTER-1 INTRODUCTION & SCOPE OF TOPIC UNDER STUDY 1
PACIFIC INSTITUTE OF MANAGEMENT
CHAPTER-1
INTRODUCTION & SCOPE OF TOPIC UNDER STUDY
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Introduction of the study
Employee training tries to improve skills, or add to the existing level of knowledge so that
employee is better equipped to do his present job, or to prepare him for a higher position with
increasing responsibilities however individual growth is not an ends in itself. Organization’s growth
need to be measured along with individual growth.
In simple terms training and development refers to the imparting of specific skills, abilities and
knowledge to an employee.
Hence, training and development may be understood as any attempt to improve current or
future employee performance by increasing an employee’s ability to perform through learning, usually
by changing the employee attitude or increasing his or her skills and knowledge .the need for training
and development is determined by the employee’s performance deficiency, computed as follows:
Training and development need = standard performance – actual performance
In today’s scenario change is the order of the day and the only way to deal with it to learn and
grow. Employees have become centre to success or failure of an organization. So it high time the
organization realize that “Train and retain is the mantra of new millennium.
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OBJECTIVES AND SCOPE OF THE STUDY TASK
To know the existing level of training among the employees at mayur mill.
To judge the level of employees and importance of training in making the decision
by the employers and employees.
To suggest the new areas where training is highly beneficial.
To suggest the new model for continuous training and development.
To know the performance after training.
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CHAPTER-2
COMPANY PROFILE
HISTORY BEHIND LNJ GROUP
The esteemed journey of the LNJ Bhilwara Group started in 1961, when the Group’s founder,
Mr. L. N. Jhunjhunwala established a textile mill in Bhilwara, Rajasthan, characterizing the very
beginning of the Group’s unfaltering success and prosperity.
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The Group has completed 50 glorious years and today that single textile mill of 1961 has
expanded into several plants; the Group has strategically diversified and stands proud as a multi-
products and services conglomerate.
The Group is proud to have played a pioneering role in many contemporary businesses and
today, has six listed companies with impeccable financial health.
Industry pioneers in many cases, The Group has also established itself as one of the top Indian
business groups.
The marriage of traditional values and foresight
It has been Group’s guiding business principle. Hence, while expanding its original
business of yarn, it has moved into manufacturing fabric, technical textiles, automotive fabric,
knitted and ready-to-wear garments and denim.
Opportunity is the window to the future
We are looking out of it. The Group has successfully diversified into areas that few
players have ventured into; Graphite Electrodes business is one such example. The Group has
the largest single site graphite electrodes manufacturing plant in the world located at
Mandideep near Bhopal in central India.
Self-reliance is our mantra.
The success of Group’s first Hydro Captive Power plant led it to set up India's first
merchant hydro power plant. Today, the Group's power business is growing with many
projects already in hand and the Group’s in-house power consultancy firm consolidates its
position in this segment.
Aligning the Group with the time and market
A force has always been a keystone of strategy. Today, one of its Group Company
features among the top ten BPOs in the Healthcare sector.
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INTRODUCTION OF THE COMPANY
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The LNJ Bhilwara Group, founded in 1961, has today grown into a strong global presence worth
Rs.2049 crores. The Group has been nurtured into a successful growth track by the able guidance of the
Founder and Chairman-Emeritus Mr. L.N. Jhunjhunwala. Currently.
The LNJ Bhilwara Group stands as one of the largest firms on the corporate horizon in India
with over 20,000 employees and 20 production units positioned at strategic locations across the country.
The Group’s export earning comprise of 45% of the Group’s turnover.
The LNJ Bhilwara Group is a well-diversified conglomerate. It has been actively seeking
growth and profitability by investing in a variety of systematically identified businesses making it a
multi-product conglomerate with interests in a range of industries such as textile, graphite electrodes,
power generation, power engineering consultancy services, Steel and IT enabled services.
MAYUR SUITINGS LTD .
Mayur Suitings is a premium brand, and has been a proven, all-time favorite of a galaxy of
stars. Produced at the Gulabpura unit of R.S.W.M Limited, Mayur has been delivering the best to
meet the ever-growing demands of the Clothing and Fashion industry, in the domestic as well as the
international markets.
In recent years, RSWM has restructured its business portfolio and is today seen as a textile
company manufacturing and marketing fabrics and ready-to-wear clothing under its own brands.
Mayur is indisputably a high quality, high quality value and contemporary premium fabric's
brand. Mayur has significant fabric brand presence in the domestic market and is reputed for its finish
and quality.
A RANGE FOR ALL
The company manufactures over hundreds of design-shade combinations and in solids each year
in various blends. These include Polyester/Viscose / Wool, Polyester / Lycra, polyester/ Tencel,
Polyester/Linen among others. An enlivening blend of exposure to global fashion trends and expertise
ensures that we are abreast of and pioneering innovative future trends.
The evidence is there for a11 to see - a never-before influx of international and domestic
products and brands in both formal and casual wear. The Indian customer not only has become
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discerning but also has an astonishingly wide range to choose from. And, we at Mayur are determined
to ensure that we con tribute to this choice and continue to make a mark.
THE WINNING STRATEGY
A clear focus is the mantra of success in any business. Mayur has clearly demarcated their
products and brands to focus on specific customer needs. This strategy is supported by well-oiled
machinery comprising of a distribution network of 26 delcreder agents and approximately 150
wholesale dealers spread across the country. This enables us to reach more than two thousand retailers
who cater to both the value and trend conscious consumer segments.
Our RMG Division works in complete harm only with most of the leading ready-to-wear brands
by offering them fabrics that represent the latest and best international trends. The Institutional Sales
Division caters to requirements for uniforms across the society - corporate, schools, government bodies
and police forces.
LOOKING FORWARD
We intend to position Mayur as the clear favorite for an ever-demanding clientele and become
the favored choice for the aspiring consumer. This demanding segment promises a huge potential in
terms of market share and thus leading us to the onerous task providing customer satisfaction.
Mayur's product quality is at par with global norm s and standards. A significant chunk of our
fabric production is exported to Middle East:, Mediterranean countries, Europe, Far East and USA.
We look to the future with great hope as we capitalize on the opening up global trading like
never before. However, we also realize the need to constantly reorient our marketing str9tegy. We are
guided towards this goal by our innate ability to stay tuned to customer preferences and remodel our
value delivery chain to make the interface with our precious consumers a mutually satisfactory
experience.
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UNITS OF LNJ BHILWARA GROUP
TEXTILES
GRAPHITE
POWER
INFORMATION TECHNOLOGY
LNJ BHILWARA GROUP Presence in PAN India
Corporate office
Noida (NCR - Delhi)
Mumbai
Kolkata
Bangalore
New Delhi
Ludhiana
Amritsar
Bhilwara
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PRODUCTION DEPARTMENT
SPINNING
There are three sections in spinning unit mainly preparatory section, Spinning section
& post spinning section. The main function of this section is proper mixing of polyester &
woolen raw material, which comes in pressed bales & manufacturing of yarn 65% relative
humidity, is required in this section.
This truly international blended yarn is the result of the world's premium technologies,
Radio frequency dryers, which are ultimate in advancement of dryin g dyed polyester &
woolen tops & grilling & combining machines from NSC, France internationally renowned for
the mixing of polyester woolen blends contributing to the yarn's technologies supremacy are
BSL ring frame machines and electronically monitored T.F.O. Auto corners The Zinsser ring
spinner 421 combines solid & reliable engineering with top-level efficiency, reliability &
sturdiness using automation & high teach components of the future.
WEAVING
This section is divided into 4 subsections i.e. preparatory, loom, checking &
mending .The main function of this section is manufacturing of fabric from yarn 74% relative
humidity is maintained in this section. In this section the richest quality polyester & viscose
go into the fashioning this dream blend of suiting & BSL sulzerruti shuttle less-projectile
looms weave an extremely advanced & precision controlled fabric. The fabric is credited
with optimum finish.
PROCESSING
There are two sub sections dying & finishing. It is designed to quickly & evenly impart
the desired degree of finish & to accurate consistently repeat this under the production
conditions. Finishing is undertaken with sharing equipment and finally rotary press ensures all
the work, that every inch of the fabric is uniformly accepted worldwide. Supervisor, machines &
papers press give the fabric a qualitative finishing edge. The processing technology is employed
to create these fabrics in truly world-class fashion.
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PRODUCTION PROCEDURE
Productions of yarn follow the following procedures. Yarn is formed by different cotton polyester, viscose etc. For polyester or yarn both constituents are mixed in a definite ratio. F i b e r s c o u l d be colors.
1. BLOW ROOM LINE:
It is machine that works fu - formation of lap. It is like a m a u t e s s of raw material
i.e. polyester, viscose or cotton. After lap formation it is wounded around lap bar. In
RSWM A Laxmirieter it trutzschler have launced the It uses high load motor for 960
rpm of 2kw.
2. CARDING:
After lap formation sliver is formed. For it carding machine is used Silver is very
thick loose type thread. The sliver is there is a sensor, which sense the broken of the
silver & after breaking it is Join by the worker. The machine is automatically stopped
after breaking of the slider. In RSWM LR (Laxmirieter) this process is also remove the
dust particales from the sliver.
3 . D R A W I N G
In the sliver is made thicker by combing 15 or 16 slivers together to form a single
sliver. It produces evenness in sliver. Vouk & lr have LAUNCHED it in RSWM in this the
air pressure is applied on the sliver. In till process the material is passed through the
machine at two times. Tills process is also called as D r a w Fram.
4. T.F.O. (two for one twister)
As same indicate in this machine two yarns are combined as well as twitted. These processes
minimize the unwanted knots in the yarn. Star Volkmann VTS-07 has launched it in RSWM.
5. PACKING
In packing department relative humidity is quite high viz. 90% to provide adequate
moisture to the yarn. Although it will be increase the yarn package.
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Domestic
Export Oriented
There are two types of packing
Pilot packing
Cartoons packing
6. CHECKING
A checking procedure is followed to ensure that material should not be mixed with
another. For this purpose cones on a trolley are checked by ultra violet light in a dark chamber.
If the material is mixed or any other variations like count/blend etc. are there it will be reflected
by shade variation in the cones and under UV lamp, the reflectance would be different for
normal and defective portion by virtue of which we can attest the cones.
IT DEPARTMENT
RSWM leverages information technology (IT) tools extensively in its operations to
achieve creator productivity & efficiency. The company has integrated IT in its core functioning
from purchase of raw material to sale of final product. The company deployed a specialized
ERP (enterprise resource planning) solution for textile companies, which is fully functional
across all its existing manufacturing location.
This solution enables the company to get real time information on customer orders, raw
material purchase, and material handling stores & inventory situation, production, standard
costing, invoicing & sales. Apart from this core system, the company also uses specialized
modules for functional areas of finance & human resources.
At first when RSWM realized the need, such type of computer arrangements through
which they can transfer or collect the data or information conveniently & online with the help of
computer setup among there unit.
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RAW MATERIAL DEPARTMENT
Raw material department deals with the raw material requirement by different units.
According to the final yarn required every unit calculate their raw material need & give this
to raw material department. Then they will decide how much material should order for the
month on the basis of analysis that how much material is present in godown& how much is
in transit. These requirements are than sent to Mumbai office where all the units of RSWM
send their respective requirements & than their purchase is done on group basis in lump
some amount in order to get raw material at economic rate. The minimum level that is
maintained in godown is 25%.Various types of raw material used our here are as follows:
Viscos
Polyester
Cotton
Acrylic
Silk
Nylon.
Mainly the raw materials come from following place: Rajasthan, Gujarat, M.P. and Maharashtra.
In unit 6, 7, 8 there is a production of 100% fiber either cotton or polyester.
PERSONAL DEPARTMENT
RECRUITMENT:-
Recruitment of suitable person for specific post and his proper placement plays a very
important role for smooth running of the industry.
The sources of candidates for filling of vacancies are: -
1. Through district employment exchange.
2. Through advertisement in the Newspaper.
3. Through putting up a notice of vacancy on the notice board.
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In our case as we are not recruiting any experienced workmen other than Maintenance &
Engineering Department. Therefore, we have to depend only on District Employment Exchange
and through personal contact and propaganda through old labours, masters and trainers only.
SELECTION:-
Candidates called for interview are required to clear the different criteria fixed for the
selection of candidates. They will have to submit the required documents which are essential for the
selection of the candidates. Main function of personal department is to selection of workers
according to their norms & rules.
There are some norms for selection of the workers.
1. He must be educated of 12 th standard.
2. His age between 18 to 25 year.
3. His minimum height minimum5.2
4. His weight is minimum 48kg.
5. Finger-& Eye are also tested before selection of workers.
6. Blood group, two photo & reference are essential.
7. Some silent norms of the industries.
They also select non-experience workers for their long life work. They select 60%
outsiders & 40% local people for their work.
RSWM provide a better environment & also provide so many facilities to their workers.
They provide mess facilities, bus facilities, and rest room; provide dress, dispensary & so many
more facilities are provided to the worker by RSWM.
PLACEMENT:-
The workmen are then divided in two batches as per the requirement of the land as
per the knowledge and physique of the workmen. Within total 52 days all workmen are being
trained in different departments and after taking their technical test the successful persons are
then given to their respective department and considered as half workmen or LCT.
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DETAILS OF WAGES/STIPEND PAID TO A NEW WORKMEN
1. 1-40 : Rs.73/- P.D.
2. 41-100 : Rs.83/- P.D.
3. 101-145 : Rs.96/- P D.
4. 146-270 : Rs.106/- P.D.
5. Up to 271 : Rs.190/- P.D.
OTHER FACILITY:-
1. C.L. –THEY GET ONE C.L. ON 32 ATTENDENCE
2. P.L. - THEY GET ONE P.L. ON 20 ATTENDENCE
3. P.F. - 12% OF EMPLOYEE & 12% OF EMPLOYER
4. GRAT UITY- 5%
5. BONUS- 20%
6. PAY HOLIDAY-
7. INSURANCE-
8. DISPANCERY-
9. CYCLE STAND-
10. HOSTEL-
11. SPORTS WEEK-
12. PRIZE SCHEME-
13. PROMOTION-
14. DRESS, SHOES, &SOCKS-
MAINTENANCE OF PERSONAL RECORDS
Once a workmen /Staff is recruited, it becomes very essential to keep all his personal records in proper file. The Personal records give us the details of his job profile, e.g. details of his permanent and present address, department, code No., Blood Group, his reference, Mill No. Permanent shift allotted to the 'workmen, his education details, experience details, wages and
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increment details. The personal; record also contains details of warning/charge sheets and suspension the individual workmen from time to time, promotion details etc.
TIME OFFICE DEPARTMENT
Another important function of the P & A department is keeping proper record of attend ance of staff/workers and also to provide the required number of labors in each shift for smooth running of the plant. Presently we have a system of signing in the register for staff members and time punching system for workers.
Workers are dividing into four Shifts.
Shifts Timing Lunch break
General 8.00 A.M. To 5.00 P.M. 1.00 pm 2.00 P.M
X – A 7.00 A.M. To 3.00 P. M. Half an hour during the shift
Y- B 3.00 P.M. To 11.00 P.M. __””__
Z - C 11.00 P.M. To 7.00 A.M. __””__
Duty hours for staff other than shift is: Lunch break
9.00 A.M. To 1.00 P.M. 1.00 P.M. To 2.00 P.M.
2.00 P M. To 6.00 P.M.
Time keepers verify the engagement of every labour by going to the dept. after beginning of the shift. At the end of the month total present days are calculated and salary/wages are prepared. Salary to staff is paid through SBBJ Bank on 1st day of every month. The salary details arc sent to Bank and salary slips are given to the individual staff member. Wages are paid to all workmen in cash oil 10th day of every month Wages issued to all workmen on 7th of every month.
Unpaid wages are paid to workmen on every 21st day of the month Important function of time office.
1. Record of old & new worker.
2. Personal detail of worker
3. Payment of worker
4. Bonus working days PL & leave are recorded.
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P.F.12% of salaries
LEGAL DEPARTMENT
All the cases pertaining to personal department and the negotiable instrument are dealt with by legal I/C. All cases relevant to any court fall under his jurisdiction.
Cases of personnel department are dealt in the following:
Court of Asst. labour commissioner Labor tribunal High Court
Pertaining to dismissal and compensation, the company has no retainer as on date. He issues his notice, prepares plaintiff document and engage advocates for filling the cases is various courts. This is all about the legal I/C. A part from his, another department i.e. Public Relations is also dealt by manager Legal.
SAFETY COMMITTEE
The main aim of safety department if to secure of whole the workers from the uncertainty & risk because in the mill so many workers are work on machinery & on electronic tools and the safety of those worker is most important for the organization.
For the security of the workers they have some rules within the organization & also have so many security guards, which are care of all the employees in every department & also on main gate of the mill.
Management has provided the helmet for the security of the workers. When any worker is come into the mill then the guard has right to check there helmet, & within the mill the maximum speed of the vehicles is 20km/ph.
They have a dispensary within the organization for the workers because when they injured then they get fast treatment and three compounder are appointed in three different shifts so the workers get the benefit in night also.
HRD DEPARTMENT
The management of human resources has very significant area to define human values, physical social activities and for saving this peculiarities. Every company makes criteria, which consist of human principles so this company has also separate department for human resources.
The main work of HRD department is manpower planning. The whole process of the worker after selection is done in the HRD department. Where the man’s are needed & what person do what work & in what time is all planning is done in HRD department.
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HRD Activities of Workers – New workers Old workers
(a) HRD activities for new workers-Following works is carried out by HRD for new workers:-
i. General process orientation.ii. Fiber → marketing, brief knowledge / overview Safety
iii. Fire fighting etc.These above activities are carried out for the first 40 days, during these days the practical
training carried out on the show floor. After 40 days of training, the new workers are sent to respective dept. as half skilled workers. So after all this i.e. 104 days their skill test is taken &if they pass, then they will be regarded as skilled workers.
(b) Activities for old workers:-Training is given to them from time to time to upgrade their skills, HRD organize refresher
courses that are need based whenever they get the requirement from the respective dept. in the organization and identification of the need is done by the respective dept. in consultancy with the HRD dept. HRD has also got the responsibility to schedule the training schedule.
Milestones
RSWM has initiated a Rs. 900crore expansion plan. Its Denim & 46 MW Captive Thermal Power Plants have commenced operation.
RSWM was recently felicitated with Rajiv Gandhi National Quality Award.
RSWM expands their spindle capacities at all the plants.
Ounced the acquisition of Cheslind textiles Ltd., a Bangalore based textile unit.
RSWM International B.V., Holland, Incorporated, a 100% subsidiary of RSWM, executes a 50:50 JV with SISA S.A., Spain. The New JV entity is known as RSWM SISA.
RSWM ropes in Salman Khan as brand ambassador for Mayur Suiting.
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CHAPTER-3
TRAINING AND DEVELOPMENT
PROCESS
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INTRODUCTION TO TRAINING AND DEVELOPMENT
In the modern industrial world, for training the employees are being increasingly
recognized so as to keep the employees in touch with the new technological developments.
Every company must have a systematic training programmed for the growth and
development for the growth and development of its employees.
Training is concerned with increasing the knowledge and skills of employees for
doing specific jobs and development involves the growth of employees in all aspects.
Whereas training increase job skills, development shapes attitudes of employees.
Development is a related process. It covers not only those activities, which improve
job performances, but also those which bring about growth of the personality, help
individual in the progress towards maturity and actualization of their potential capacities
so that they become not only good employees but better men and women.
In other words, training provides the workers with facility to gain technical
knowledge and development is a process by which the employees acquire skills and
competence to their present job.
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DISTINTICTION BETWEEN TRAINING AND DEVELOPMENT
Training is a short-term process utilizing a systematic and organized procedure by
which non- managerial personnel learn technical knowledge and skills for a definite
purpose.”
“Development is long-term educational process utilization a systematic and
organized procedure by which managerial personnel learn conceptual and theoretical
knowledge for general purpose.”
Training development differs in four ways:-
a)”WHAT” is learning;
b)”WHO” is learning;
c)”WHY” such learning takes place; and
d)”WHEN” learning occurs
OBJECTIVES OF TRAINING
To provide job related knowledge to the workers.
To impart skills among the workers.
To bring about change in the attitudes of the workers towards fellow Workers,
supervisor and the organization.
To reduce the number of accidents by providing safety training to the Workers.
To make the workers handle materials, machines and equipment’s.
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To increase and improve decision making skills.
NEED AND IMPORTANCE OF TRAINING
Training is important not only from the point of the organizations, but also for the
employees. A skill acquired through training is an asset for the organization an employee.
The need for training of employees arises due to the following factors:
1. HIGHER PRODUCTIVITY:
It is essential to increase productivity and reduce cost of production for meeting
competition in market.
2. QUALITY IMPROVEMENT:
The customers have become quality conscious and there requirements keep on
changing. To satisfy the customer, quality of product must be continuously
improved through training of workers.
3. TECHNOLOGY UPDATE:
Technology is changing at fast pace. The workers must learn new techniques to
make use of advanced technology. Thus, training should be treated as a continuous
process to update the employees in the new methods and procedures.
4. INDUSTRIAL SAFTEY:
Training workers can handle the machines safety. They also know the use of various safety
devices in factory. Thus, they are less prone to industrial accidents.
5. REDUCTION OF TURN OVER AND ABSENTEEISM:
Training creates a feeling of confidence in the minds of the workers. It gives them a security at
the work place. As a result, labour turn over and absenteeism rates are reduced.
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STEPS IN TRAINING PROGRAMME
INDENTIFY TRAINING NEED
↓
GETTING READY FOR THE JOB
↓
PREPARATION OF THE LEARNER
↓
PRESENTATION OF OPERATION AND KNOWLEDGE
↓
PERFORMANCE TRY
↓
FOLLOW UP
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TRAINING METHODS
TRAINING
ON THE JOB TRAINING OFF THE JOB TRAINING
ON THE JOB TRAINING:
Under this method, the worker is given training at the work place by his immediate
supervisor. In the other words, the workers learn in the actual work environment. It is
based on the principle of "learning by doing".
On the job training is consider to be the most effective method of Training the
operative personnel. On the job training is suitable for imparting skills that can be learned
in a relatively short time. These methods are relatively cheaper and less time consuming.
OFF THE JOB TRAINING:
Under this method, the worker is required to undergo training for a specific period
away from the workplace. Off the job methods are concern with both knowledge and skills
in doing in certain jobs. The workers are free of tension of work when they are learning.
TRAINING METHODS
ON THE JOB METHODS OFF THE JOB METHODS
1. INDUCTION OR ORIENTATION TRAINING 1. LECTURE METHOD
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2. APPRENTICESHIP TRAINING 2.CONFERENCE METHOD
3. INTER-SHIP TRAINING METHOD 3.SEMINAR
4. JOB ROTATION 4.CASE STUDY METHOD
5. VESTIBULE TRAINING 5.ROLE PLAYING METHOD
6. DEMONSTRATION AND EXAMPLES 6.SENSITIVITY TRAINING
7. INCIDENT TRAINEE METHOD
ON THE JOB METHOD:
1. INDUCTION OR ORIENTATION TRAINING:
Induction is concerned with introducing or orienting a new employee to the
organization and its procedures, rules and regulation. When a new employee reports
for work, he must be help to get acquainted with the work environment and fellow
employees. It's better to give him a friendly welcome when he joins the
organization.
2. APPRENTICESHIP TRAINING:
Apprenticeship training involves imparting knowledge and skills ill a
particular craft or trade such as printing, tool making etc. Apprenticeship training is
desirable in industries, which require a constant -flow of new employees. It is very
much prevalent in printing trade and construction, and vocations like mechanist,
electronics, welders, etc.
3. INTERNSHIP TRAINING:
Under this method, an educational institute enters into arrangement with
industrial enterprises for providing practical knowledge to its students. Internship
training is usually meant for such vocations where advanced theoretical knowledge is
to be backed up by practical knowledge. The period of such training varies from six
months to two years. The trainees do not belong to the business enterprises, but they
come front the vocational or professional institutions.
4. JOB ROTATION:
The trainee is systematically transferred from one job to another job so that he
may get the experience of different jobs. This will broaden his horizon and capacity to
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do a variety of jobs. Job rotation is used by many organizations to develop all-round
workers. The employees learn new skills again experience in handling, different kinds
of job and prepare them to handle other jobs in case of need.
5. VESTIBULE TRAINING:
Vestibule training is suitable where a number of persons are to the trained at
the same time for the same kind of work. A vestibule training workshop may be set up
by an individual organization when it is not possible to give training to the employees
at the workplace. The main emphasis is on learning rather than production. It is an
attempt to duplicate as nearly as possible the actual condition of the workplace. The
trainees can concentrate on training because they are not under any pressure work.
6. DEMONSTRATION AND EXAMPLES:
In the demonstration method, the trainer describes and displays something, as
when he teaches an employee how to do something by actually performing the
activity himself and by going through a step by step explanation of "why"' he is
doing. Demonstrations are very effective in teaching because it is much easier to
show a person how to do a job then to tell him or ask him together instruction from
the reading material.
OFF THE JOB METHOD :
1. LECTURE METHOD:
Training through special lectures is also known as classroom training. It is
more associated with knowledge than skills. Some executives of the organization or
specialist from vocational and professional institutes may deliver the special
lectures. Many firms also follow the practice of inviting experts for special lectures
on matters like health, safety, productivity, quality, etc.
2. CONFERENCE METHOD:
A conference is a group meeting conducted according to an organized plait in
which the members seek to develop knowledge and understanding of a topic by oral
participation. It is an effective training device for person in the position of both
conference member and conference leader. As a member a person can learn f rom
others by comparing his opinions with those of others. The learns to respect the view
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points of others and also realizes that there is more than one workable approach to
any problem.
3. CASE STUDY METHOD:
Case method is a means of simulating experience in the classroom. Under this
method, the trainees are given a problem or case, which is more or less related the
principles already taught. They analysis the problem and suggest solutions, which are
discussed in the class. The instructors help them reach a common solution to the
problem.
4. ROLE PLAYING METHOD:
This technique is used for human relations and leadership training. Its purpose
is to increase the trainee's skills in dealing with others. This will help the trainees in
the learning how to behave in a conflict situation. They will also learn to appreciate
the viewpoints of each other.
5. SENSITIVITY TRAINING:
Sensitivity training or T-Group training means the development of awareness
and sensitivity to behavioral patterns of oneself and others. It is an experience in
interpersonal relationship, which results in a change in feelings and attitudes towards
oneself and others. T-groups are helpful in unlearning and learning certain things they
help the participants to understand how groups actually work and give them a chance
to discover how others interpret them. Sensitivity training programs are generally
conducted under controlled laboratory conditions. That is why. Sensitivity training is
also called 'lab training.
6. INCIDENT TRAINEE METHOD:
In this method, trainee is provided with incomplete incident and he is asked to
complete the incident through his own thinking, discussing and putting questions to
the trainer. This method is somewhat related to case study method and only y
difference is, in case study method a complete case is given for analyzing whereas in
incident trainee method the trainee is subjected to develop the case with his own
abilities. This develops the skills.
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Conclusion of Training and Development section
In MAYUR mill training is provided to almost all the employees.
People prefers to take training more on the job
On the job training is better than any other type, because employees get practical
working knowledge along with their job.
Mainly fresher gets the training because they are new and they do not have much
knowledge about the work.
Training is provided to other existing employees also for updation
All the employees participate in the training programmers enthusiastically but some
employees find it discouraging ales.
The people in the organization are of the opinion that there only slight improvement in
material handling and wastage of material slightly reduces after training.
All people think that there is slight different in performance after training.
After training they fell there proper blending of personal motives with the organization
objectives.
There is increment in communication power with venders.
There is better understanding of procedure.
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RECRUITMENT, SELECTION & INDUCTION PROCESS
S.No WORK RESPONSIBILITIES
1 New Workers are called on gate at 9 o’clock.
2 Physical checking like finger, leg, looking, and name is checked there. Weight should be 45 to 60.
3 Education requirement is above 5th class.
4 Blood group, two photographs and two copy of T.C.is required here.
5 Form is given to them which are filled by themselves only.
6 Batch, dress and address are filled by them. PERSONNEL DEPT
7 Physical checkup is done there. TRNG DEPT.
8 Selection is done by officer in department OFFICERS
9 Final interview is there. BY GM (P&A)
10 Joining date is given to them.
11 Punching card is made by the company for the new 11worker. SH. JAIN ,SH. SONI
12 When punching card does not punch information is given to time keeper to make correction.
TIME KEEPER
13 First day they do G.P.O. reporting.
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14 In these 10 days complete information from B/R to pkg is given to them. Department and general information is given to them.
15 Theoretical traning-2 hrs p/d
16 Feedback-1 hrs p/d, Theoretical traning-2 hrs p/d Practical work-4.5 hrs p/d
17 Every day classes are arranged here. HEAD OFFICERS
18 Day first:- information related to prayer, place, common facility and shift is given to them.
19 Day second:-information related to discipline, training need and importance, benefit, types of fiber etc.
20 Day third: - information related to lot blat, tint, housekeeping, charge &carding etc. Is given to them.
21 Day fourth:-types of vest, department wise lot segregation, sly lap, ribbon lap, comber& machine etc. information is given to them.
22 Day fifth:-industrial safety and precaution from accident draw frame, speed frame, machine etc. Information is given to them.
23 Day sixth:-benefit given by industry, salary increment, bonus & gratuity, R/F information is given to them.
24 Day seventh: - P.F., pension, C.L., P.L., leave information, auto corner information is given to them.
25 Day eight: - information about high level officers, ISO & C/W is given to them.
26 Day nine: - information about merits of presence and demerits of absence, accidental insurance and TFO
27 Day tenth: - information about original department which includes-
Theoretical class-1 hrs Practical class- 6 hrs Feedback class-1.5 hr
28 Every week test is taken by department.
29 After 40 days shift and rest is set.
30 After 40 days CT to LCT are made by workers.
31 Prayer is scheduled on time
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32 Training about proper punching of card leached.
33 Workers should come in department on time.
34 Workers should submit their punching card.
35 If there is any problem regarding machine, worker have to consult their training master.
CHAPTER-4
RESEARCH
METHODOLOGY
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RESEARCH METHODOLOGY
Research is the original contribution to the existing stocks of knowledge making for its
advance management in research of knowledge through objective and systematic method of finding
solution to a problem.
First phase of research in concerned with organization product. The study of marketing is
really necessary for a marketing manager, as its help him in gaining knowledge on the main basic of
marketing. I .e. the four up are of marketing (product, price, place, promotion).
Those for the better future any origination as well a marketing manager, he should have the full
knowledge of product and brand of the concern (which include product line, range decision branding
packing, labelling and after sale services place /distribution channels (which included transport where
house channels of distribution) price (which include terms of delivery, terms payment ,margins , retail
price mechanism etc.)promotion mix( which included advertising, sales promotion , personal selling
trade fare and exhibition , public relation etc.)
Second passed out the research deals with study of customer satisfaction, which the more of
the less dependent on the marketing mix of the concern. Internal costumer research is use to identify
the both felt and un felt laying needs , to learn how consumer provide product brand, and stores what
their attitude are before and after promotional companies and how and why they make their buying
decision.
Internal customer research marketing manager make before better decision as to the selection
of the product and service that would be appropriate and acceptable, the promotional appeal that
would be meaningful and the media vehicle in which to place them.
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Data collection: Primary data: pie and bar chat etc. the data collection method used was
Questionnaire method, which come prised of surveys for the research project, Quaternary used was
structured and undisguised on , which include Open ended , checklist question the information was
collect by way of personal interview with the responds how present study is restricted Lear
automotive corporation only.
The population for the survey come prised of industrial customers Judgment and convenient
some sampling techniques where adapted to select a simple fifty respondents at my won convenience.
The above techniques where adapted keeping in view time and resource constrain Data
Analysis.
TYPES OF RESEARCH DESIGN
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1. EXPLORATORY RESEARCH :-
Exploratory research studies are also termed as formulative research studies. The main
purpose of such studies is that of formulating a problem for more precise investigation or of
developing the working hypotheses from an operational point of view. The measure emphasis in such
studies is on the discovery of ideas and insights. As such the research design appropriate for such
studies must be flexible enough to provide opportunity for considering different aspects of a problem
under study.
(1.) Literature research /study of secondary data
(2.) Survey of knowledgeable persons or experience survey
(3.) Case study
2. CONCLUSIVE RESEARCH:-
Conclusive research provides information, which helps the executive to make a rational
decision. The marketing executive has to arrive at a suitable decision from the various alternative
decisions. The various alternative conclusions and selecting the most suitable conclusion may be done
by descriptive research design or experimental research design.
(1.) Descriptive research
(2.) Experimentation
SAMPLING PROCESS
1. Sampling unit- 100 Employee of RSWM ltd. Unit 8
2. Duration- May to June 2011
3. Type of sampling- CONVENIENCE.34
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4. Sample size-it determines the set of sample in an organization and it was taken
as 50
CHAPTER-5
QUESTIONAIRE
AND
CONCLUSION
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QUESTIONAIRE
Ques1: Are you informed wail in advance about the relevant details of the training program by your senior?
A. Always B. Often
C. Seldom D. Never
ANSWERE STAFF WORKER TOTAL %
A 19 11 30 60
B 4 4 8 16
C 2 9 11 22
D 0 1 1 2
CONCLUSION
After survey with the help of the above graph it is observed that:-
60% employees said that their seniors informed them very well in advance.
16% employees said that the seniors often informed them.
22% employees said that the seniors seldom informed them.36
22
18
24
13
0 00
5
10
15
20
25
A B C D
STAFF
WORKER
PACIFIC INSTITUTE OF MANAGEMENT
2% employees said that the seniors never informed by the HRD
Ques2: What do you think about the arrangements for training programmer in HRD hall?
a). very good b) satisfactory
c) Good d) poor
ANSWER STAFF WORKER TOTAL %
A 15 8 23 46
B 3 11 14 28
C 7 6 13 26
D 0 0 0 0
15
3
7
0
8
11
6
00
5
10
15
20
25
A B C D
STAFF
WORKER
CONCLUSION
After survey with the help of the above graph it is observed that:-
46% employees said that the arrangements are very good.
28% employees said that the arrangements are satisfactory
26% employees said that the arrangements are good.
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Ques: 3: Do you feel receptive /comfortable with the mode of teaching of the trainer?
A) Always B) Often
C) Never D) Never
12 12
10
5
17
3
00
5
10
15
20
25
A B C D
STAFF
WORKER
CONCLUSION
After survey with the help of the above graph it is observed that:-
34% employees said that they always feel comfortable with the mode of teaching.
58% employees said that they often feel comfortable while teaching.
8% employees said that they never feel comfortable in teach in
38
ANSWER STAFF WORKER TOTAL %
A 12 5 17 34
B 12 17 29 58
C 1 3 4 8
D 0 0 0 0
PACIFIC INSTITUTE OF MANAGEMENT
Ques 4: Are the method adopt of training easy to understand?
A. Yes B. No
C. Often
19
6
0 0
17
8
0 00
5
10
15
20
25
A B C D
STAFF
WORKER
CONCLUSION
After survey with the help of the above graph it is observed that:-
72% employees said that method of training is easy.
28% employees said that the method is not easy.39
ANSWER STAFF WORKER TOTAL %
A 19 17 36 72
B 6 8 14 28
C 0 0 0 0
D 0 0 0 0
PACIFIC INSTITUTE OF MANAGEMENT
Ques 5: Are the training programs interactive in nature?
A. Always B. Often
C. Seldom D. Never
ANSWER STAFF WORKER TOTAL %
A 9 11 20 40
B 13 8 21 42
C 3 4 7 14
D 0 2 2 4
9
13
3
0
11
8
4
2
0
5
10
15
20
25
A B C D
STAFF
WORKER
CONCLUSION
After survey with the help of the above graph it is observed that:-
40% employees said that the training programme is interactive.
42% employees said that the programme often seems to be interactive.40
PACIFIC INSTITUTE OF MANAGEMENT
14% employees said that training programme seldom seems to be interactive.
Ques 6: Do you feel that the contents of the training programmes are sufficient for the thorough understand of the topic?
A) Yes B) No
C) Often
ANSWER STAFF WORKER TOTAL %
A 19 7 26 52
B 0 9 9 18
C 6 9 15 30
D 0 0 0 0
19
0
6
0
7
9 9
00
5
10
15
20
25
A B C D
STAFF
WORKER
CONCLUSION
After survey with the help of the above graph it is observed that:-
52% employees said that the contents are sufficient to understand the topic
18% employees said that contents are not sufficient.
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30% employees said that they often seem to be sufficient.
Ques 7: Are the training programme repeated by the participants?
A) Always B) Often
C) Seldom D) Never
ANSWER STAFF WORKER TOTAL %
A 15 21 36 72
B 8 4 12 24
C 1 0 1 2
D 1 0 1 2
15
8
1 1
21
4
0 00
5
10
15
20
25
A B C D
STAFF
WORKER
CONCLUSION
After survey with the help of the above graph it is observed that:-
72% employees said that the training programme is always repeated by the participants.
24% employees said that the programme is often repeated.
2% employees said that the programme is seldom repeated.
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2% employees said that the training programme is never repeated.
Ques 8: Are you satisfied with the duration of training?
A) Yes B) No
ANSWER STAFF WORKER TOTAL %
A 24 20 44 88
B 1 5 6 12
C 0 0 0 0
D 0 0 0 0
24
10 0
20
5
0 00
5
10
15
20
25
A B C D
STAFF
WORKER
CONCLUSION
After survey with the help of the above graph it is observed that:-
88% employees said that they are satisfied.
12% employees said that they are not satisfied.
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Ques9: How often do you give your opinion /suggestions about the training programmers you have attended?
A) Always B) Often
C) Seldom C) Never
CONCLUSION
After survey with the help of the above graph it is observed that:-
52% employees said that they always used to give their opinion.
38% employees said that they often used to give their opinion.
4% employees said that they seldom used to give their opinion.44
ANSWER STAFF WORKER TOTAL %
A 9 17 26 52
B 11 8 19 38
C 2 0 2 4
D 3 0 2 4
911
23
17
8
0 00
5
10
15
20
25
A B C D
STAFF
WORKER
PACIFIC INSTITUTE OF MANAGEMENT
4% employees said that they never give their opinion on training programmers.
Ques10: Do you communicate your earnings to your colleagues and people down the line?
A) Yes B) Often
C) NO
20
1
4
0
15
64
00
5
10
15
20
25
A B C D
STAFF
WORKER
CONCLUSION
After survey with the help of the above graph it is observed that:-
70% employees said that they communicate with their down line.
14% employees said that they often used to communicate.
45
ANSWER STAFF WORKER TOTAL %
A 20 15 35 70
B 1 6 7 14
C 4 4 8 16
D 0 0 0 0
PACIFIC INSTITUTE OF MANAGEMENT
16% employees said that they do not communicate.
CHAPTER-6
FINDINGS
SUGGESTION
LIMITATIONS OF THE STUDY
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FINDINGS
RESEARCH REPORT ON WORKER SATISFACTION ON TRANING
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SUGGESTION
Proper planning of manpower requirement so as to avoid redundancy.
Improvement in recruitment policy and practice.
Use of proper tests and interviews in selection of employee.
Promotion from within and other career opportunities
Impartial transfer and promotion policies.
Introduction of incentive plans
Employee welfare schemes.
Provision of retirement benefits.
Employee consultation, suggestion, schemes and workers participation in Managements.
Conflict resolution and team building techniques to improve human relation and morale.
Proper job design and work scheduling to match skills with job requirements.
LIMITATIONS OF THE STUDY
Sample size is small.
Sample may be biased.
Non response.
Huge space between what people say and what they actually do.
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Bibliography
Human Resource Personnel Management – Forth Edition (K.AswathappaNew Delhi)
Personnel / Human Resource Management-Third Edition (David A.Decenzo and Stephen P.Robbins)
Magazine:-
Monthly magazine of company
Internet:-
www.google.com
www.lnjbhilwara.com
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