Rotherham Clinical Commissioning Group: Governing Body Delivery Dashboard for 2017/18 Summary Constitution and Pledges Improvement and Assessment Framework Health Outcomes Better Care Fund Quality Premium Focus on Performance Tables Focus on Performance - 111 November 2017
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Rotherham Clinical Commissioning Group:
Governing Body Delivery Dashboard for 2017/18
Summary
Constitution and Pledges
Improvement and Assessment Framework
Health Outcomes
Better Care Fund
Quality Premium
Focus on Performance Tables
Focus on Performance - 111
November 2017
Diagnostics 1%
Last MonthCurrent
Month
Next Month
Predicted
Cancelled
Operations0
95%
Mixed Sex
Accomodation
Referral to
treatment
Last MonthCurrent
Month
Next Month
Predicted
Previous
MonthTarget
Current
Month
Next Month
PredictedTarget
Previous
Month
Deteriorating
3.5%
TargetPrevious
Month
Cancer Waits: 2
weeks
Last MonthCurrent
Month
Next Month
Predicted
Not met last month but met previously or YTD met
Last Month
Concern
Not met last two months
0
75%IAPT - 6 week
wait
A&E 95.0%
93%
DTOC
Cancer Waits: 31
days96%
Meeting standard - deteriorated from last month
Not meeting standard - deteriorated from last month
Meeting standard - no change from last month
Not meeting standard - no change from last month
Meeting standard - improved on last month
Not meeting standard - improved on last month
AchievingLast three months met and YTD met
Improving
Last month met but previous not met or YTD not met
TargetPrevious
Month
Cancer Waits: 62
days85%
November 2017
Rotherham CCG
Delivery Dashboard
The new Urgent and Emergency Care Centre has been live since the 06th July. The WIC also closed on this date. Urgent and emergency care is now a single streaming service at TRFT. The position
remains challenged with performance in October to date (as at 22nd October) at 86.0% .This is a notable improvement in performance from September however, which was 81.8%. This remains an
underperformance against the STF trajectory of 94.8%.
Bedding in of the new model of care within the department and workforce challenges continue to present as the main factors in delivering sustainable performance, with additional challenges arising
during the weekend period. TRFT continue to receive support from the National A&E improvement team. Three new A&E consultants are due to commence in the department throughout October and
November and will significantly improve the current A&E Dr workforce capacity. It is expected this additional capacity will improve current performance.
GP streaming has been implemented within the department, which has had a positive impact, streaming on average 30-35% of patients routinely. The CCG continue to work closely with partners
through the A&E delivery board to realise improvement. Local comparison to other Trust's in South Yorkshire can be seen below.
The national target for patients accessing IAPT services is 75% within 6 weeks and 95% within 18 weeks. The 6 week wait position for Rotherham CCG as at w/c 9th October 2017 was 98.4%. This is
above the standard of 75%. September performance was 96.8%. The IAPT position has seen steady improvement over the last few months, and is now performing well. Self-referral into the service is
now established and contributing to this improvement.
The 18 week wait position for the service as at w/c 9th October 2017 was 100%. Performance is consistently meeting the 95% standard for 18 weeks.
A&E Year to Date Benchmarks as at September 2017 YTD Target
Eliminating Mixed Sex Accomodation
MSA
Jul-17 Aug-17
92.00%
Jun-17
There were no breaches of this standard in September.
Apr-17
Target
Referral to Treatment
RTT Incomplete Pathways continue to meet the 92% national standard in September with performance at 95.0%. Further details of specialty level performance can be found in the “focus on” section
of the report. The CCG continues to see strong Referral to Treatment performance in most specialties.
There were no 52+ week waiters in September.
Sep-17
In August the 62 day GP referral to treatment target failed the national standard of 85%, with performance at 81.8%. Breaches of the standard were due to a number of reasons but most related to
some form of pathway delay. 10 of the 14 breaches were patients transferred from Rotherham FT to Sheffield Teaching FT.
The 31 day standard was met in August, with performance at 96.1% against the standard of 96%. Performance against this standard has been falling from 98.5% in June to 96.1% in August.
Performance against the two week wait standard has also been falling. The standard was met in August with performance of 93.2% against the 93% standard. This standard has been met throughout
the financial year but August has seen the lowest monthly performance to date.
The two week wait for breast symptoms standard was not met in August however with performance of 92.6% against the 93% standard. All other cancer standards were met in August.
Jun-17
Jul-17 Aug-17
RTT Incomplete
Sep-17
95.0%
92.00%
94.8%
Diagnostic Waiting Times
Jan-17 Feb-17
92.00% 92.00%
95.1%
Mar-17
94.9%
Sep-17
Nov-16 Dec-16
94.8%
Sep-17Aug-17Jul-17
95.5%Actual
92.00%
94.8%
Aug-17
95.4%
Jul-17
92.00%92.00% 92.00%
May-17
92.00% 92.00%92.00% 92.00%
95.1% 94.5%
Oct-16
94.0% 94.5%
2 week wait
31 day
62 day
Cancer Waits
Diagnostic Waits
Jul-17 Aug-17
Performance in September of 0.9% met the <1% standard. Only 1 breach for RCCG occurred at RFT. The Sheffield Teaching Hospitals Echocardiography service is reporting high numbers of
breaches for RCCG patients. 19 breaches were reported in September, an increase from the 17 in August.
It should be noted however that September is an under reported position. The Care UK diagnostics contract novated from Care UK to Rotherham FT from the 1st October. Care UK should have
reported their final September position, unfortunately the opportunity for reporting was missed during the handover process. The positions for Echocardiography, DEXA and Non Obstetric Ultrasound
% Patients on incomplete non-emergency pathways waiting no more than 18 weeks
Actual Target
1
5
19
1
2
1 2
Breaches by Test
Neurophysiology - peripheral
DEXA Scan
Cardiology-echocardiography
Respiratory physiology
Gastroscopy
Urodynamics
Audiology - assessments
25
1
2
3
Breaches by Provider
Sheffield TeachingHospital
Rotherham FoundationTrust
Sheffield Children'sHospital
Doncaster andBassetlaw
Aug-17
Delayed Transfers of Care
The national standard is 3.5% of total occupied bed days taken up by delayed transfers of care. Rotherham FT is currently above that standard at 5.0% (August). For the previous two months
performance has been at 4.9% (Jul-17) and 5.7% (Jun-17).
TRFT and RMBC commissioned an external review of DTOC pathways via the Local Government Association, the findings of this work have been reported to A&E delivery board with proposed
actions for improvement. Partners have agreed an improvement action plan and agreed specific identified funding through the improved Better Care Fund, to support the plan delivery.
YAS
Yorkshire Ambulance Service (YAS) is continuing to participate in NHS England’s Ambulance Response Programme (ARP), which from 1st September has moved to phase three. Based on feedback
from the pilot, there are now four categories and the eight minute response time for category 1 incidents no longer exists.
Currently, YAS are producing information at provider level, without any individual CCG performance data. RCCGs individual performance cannot therefore be reported this month. Details of the new
standards are below. YAS as an organisation achieved a mean of 7 minutes 14 seconds for category 1 calls.
Worse
Performance for the CCG overall YTD as at September was 32 cases against a plan of 39. The year-end target for the CCG is 63. The 5 cases in September occurred at Rotherham FT (4) and
Delayed days rate performance in last 12 months - THE ROTHERHAM NHS FOUNDATION TRUST
The Rotherham NHS FT (current)
North Region (current)
Target
NHS Constitution and Pledges
Denotes that a measure that has been updated in this report
Jul-17 Aug-17 Sep-17 Target QP
95.4% 94.8% 95.0% 92.0% Y
0 0 0 0
0 0 0 0
Jul-17 Aug-17 Sep-17 Target QP
0.6% 1.2% 0.9% 1.0%
Aug-17 Sep-17 Oct-17 Target QP
82.4% 81.8% 86.0% 95.0% Y
Jun-17 Jul-17 Aug-17 Target QP
89.9% 93.2% 92.6% 93.0%
94.5% 93.4% 93.2% 93.0%
Jun-17 Jul-17 Aug-17 Target QP
98.5% 99.2% 96.1% 96.0%
100.0% 100.0% 94.7% 94.0%
100.0% 97.3% 100.0% 98.0%
98.1% 87.2% 94.7% 94.0%
Jun-17 Jul-17 Aug-17 Target QP
86.6% 78.9% 81.8% 85.0% Y
100.0% 88.9% 90.9% 90.0%
92.0% 92.1% 87.8%
Referral to Treatment
Diagnostic Waiting Times
Cancer - 31 Day Waits
Cancer - % patients seen within 31 days for subsequent
surgery treatment
Cancer - % patients referred within 2 weeks of referred
urgently by a GP
Total A&E: % 4 hour A&E waiting times - seen within 4 hours
(latest monthly position)
% Patients waiting for diagnostic test waiting > 6 weeks from
referral (Commissioner)
Cancer - % patients referred with breast symptoms seen
within 2 weeks of referral
Number of 52 week referral to treatment pathways non
admitted (Commissioner)
Number of 52 week referral to treatment pathways
incomplete (Commissioner)
% Patients on incomplete non-emergency pathways waiting
no more than 18 weeks (Commissioner)
A&E Waits
Cancer - 2 Week Waits
Cancer - % patients seen within 31 days from referral to
treatment
Cancer - % patients seen within 31 days for subsequent drug
treatment
Cancer - % patients seen within 31 days for subsequent
radiotherapy treatment
Cancer - 62 Day Waits
Cancer - % patients seen within 62 days (referral Consultant)
Cancer - % patients seen within 62 days of referral from GP
Cancer - % patients seen from referral within 62 days
(screening service - breast, bowel and Cervical)
NHS Constitution and Pledges
Denotes a measure that has been updated in this report
Jun-17 Jul-17 Aug-17 Target QP
63.8% 62.3% 55.7% 75%
71.1% 71.5% 71.5%
58.6% 64.0% 57.3%
70.4% 73.7% 71.5%
45.4% 49.4% 53.1%
90.9% 95.0% 83.3%
54.8% 66.7% 58.8%
Jul-17 Aug-17 Sep-17 Target QP
16 30 37 0
25 154 152 0
Jul-17 Aug-17 Sep-17 Target QP
0 0 0 0
Q3 2016/17 Q4 2016/17 Q1 2017/18 Target QP
0 0 1 0
Q3 2016/17 Q4 2016/17 Q1 2017/18 Target QP
100.0% 100.0% 94.3% 95.0%
Mixed Sex Accommodation Breaches
Cancelled Operations
Mental Health
Proportion of people on Care Programme Approach (CPA)
who were followed up within 7 days of discharge
Crew clear delays of over 30 minutes
Cancelled operations re-booked within 28 days
Number of mixed sex accommodation breaches
(commissioner)
Ambulance handover delays of over 30 minutes
YAS - Ambulance Calls
YAS Performance (from 20th October 2016)
GreenT Under 90 minutes
GreenH Under 90 minutes
Category 1 Under 8 minutes
Category 2R Under 19 minutes
Category 2T Under 19 minutes
Category 3R Under 40 minutes
Category 3T Under 40 minutes
Improvement and Assessment Framework
Priority Clinical Areas
Mental Health
Dementia
Learning Disabilities
Cancer
Diabetes
Maternity
Smoking Care ratings
Child obesity Cancer
Diabetes Mental health
Falls Learning disability
Personalisation and choice Maternity
Health inequalities Dementia
Anti-microbial resistance Urgent and emergency care
Carers Primary medical care
Elective access
7 Day services
NHS continuing healthcare
Sustainability and Financial sustainability
transformation plan Allocative efficiency
Probity and corporate governance New models of care
Workforce engagement Paper free at the point of care
CCGs local relationships Estates strategy
Quality of leadership
Denotes a measure that has been updated in this report
Reporting
Frequency Latest available data
Latest Period
Performance Target
01. Smoking Quarterly Q1 2017/18 20.0%
02. Child obesity Annual 2015/16 35.8%
Annual 2015/16 37.9%
Annual 2014 6.2%
04. Falls Annual 2016/17 12322
Monthly Aug-17 85.9% 80.00%
2nd half of each
year
January 2017 -
March 201762.1%
Annual 2016/17 Q1 - 2016/17 Q4 47.32
Quarterly Q4 16/17 43.0
Quarterly Q3 16/17 1257.0
Quarterly Q3 16/17 2237.18
Monthly Sep-2017 1 1
08. Carers Annual 2016/17 0.77
Inequality in emergency admissions for urgent care
sensitive conditions
Reducing gram negative bloodstream infections:
Reduction of Ecoli BSI reported at CCG level
Health related Quality of Life for Carers (GP Survey)
07. Anti-microbial
resistance
Bet
ter
Hea
lth
Narrative
03. Diabetes
05. Personalisation
and choice
06. Health
inequalities
Injuries due to falls in people aged 65 and over
(Actual - true figure is based on standardised
measure that is currently not available)
Diabetes patients that have achieved all the NICE
recommended treatment targets. Three (HbA1c,
cholesterol and blood pressure) for adults and one
(HbA1c) for children
People with diabetes diagnosed less than a year who
attend a structured education course
% GP Referrals to First OP Appointments Booked Using
Choose and Book
A greater proportion of people aged 18 and over
suffering from a long-term condition feeling supported to
manage their condition (GP Survey)
Percentage of deaths which take place in hospital
Personal Health Budget
Inequality in unplanned hospitalisation for chronic
ambulatory care sensitive conditions
Maternal smoking at delivery
Year 6: Prevalence of overweight (including obese) -
Children aged 10-11 classified as overweight or obese
Needs Improvement
Performing Well
Needs Improvement
Needs Improvement
Needs Improvement
Needs Improvement
Delivering the Five Year
Forward View
Improvement and Assessment Framework
Denotes a measure that has been updated in this report
Reporting
FrequencyLatest available data
Latest Period
PerformanceTarget
Quarterly Q4 2016/17 62
Quarterly Q4 2016/17 64
Quarterly Q4 2016/17 62
Monthly Aug-17 81.8% 85.0%
Annual 2016 8.7 8.7
Annual 2014 68.4%
Annual 2015 47.6% 60.0%
Monthly Aug-17 52.3% 50.0%
Monthly Aug-17 100.0% 50.0%
Quarterly Q4 2016/17 70%
Quarterly Q4 2016/17 30%
Quarterly Q4 2016/17 100%
Quarterly Q4 2016/17 78
Annual 2016/17 69.0%
Annual 2015 62.80
Annual 2015 4.6
Annual 2015 80
Annual 2015/16 77.2%
Monthly Sep-17 79.87% 66.7%
Monthly Aug-17 55.7% 75.0%
Monthly Oct-17 86.0% 95.0%
Monthly Aug-17 5.0% 3.5%
Quarterly Q3 2016/17 2545
Quarterly Q3 2016/17 463.20
Monthly Jan-17 4
Bi-annual Jan-Mar 16 to Jul-Sep 16 85.7% 74.6%
Monthly Jun-17 90
Annual 2015/16 997 1074
Monthly Sep-17 95.0% 92%
Quarterly Q1 2017/18 32.92
(1) The Cancer Patient Experience target is the National Average for 2016, so Rotherham's performance is being measured against the national average(2) The delayed transfer of care target is is the target for the month.
07. Urgent and
emergency care
Use of High Quality Providers-Hospitals
Use of High Quality Providers-Primary Medical Services
Achievement of milestones in the delivery of an
integrated urgent care service
population use of hospital beds following emergency
admission
Emergency admissions for urgent care sensitive
conditions
Delayed transfers of care from hospital (delays days rate)
% of patients admitted, transferred or discharged from
A&E within 4 hours (TRFT)
Ambulance waits (Category 1 Under 8 Minutes)
Estimated diagnosis rate for people with dementia.
Dementia care planning and post-diagnostic support
Women's experience of maternity services (National
Maternity Services Survey)
Neonatal mortality and stillbirths (Rate per 1,000 )
Choices in maternity services
Proportion (%) of eligible adults with a learning disability
having a GP health check
Reliance on specialist inpatient care for people with a
learning disability and/or autism
Out of area placements for acute mental health inpatient
care - transformation
Crisis care and liaison mental health service
transformation
Children and young peoples mental health services
transformation
Not currently in publication.
Not currently in publication.
People with first episode of psychosis starting treatment
with a NICE recommended package of care treated
within 2 weeks of referral
% of people who are moving to recovery
Cancers diagnosed at early stage
One year survival from all cancers
Cancer patient experience (National Cancer Patient
Experience Survey)(1)
Percentage of patients receiving first definitive treatment
for cancer within two months (62 days) of an urgent GP
referral for suspected cancer.
Use of High Quality Providers- Adult Social Care
01. Care ratings
02. Cancer
03. Mental health
04. Learning
disability
05. Maternity
06. Dementia
08. Primary medical
care
Primary Care Access
Patient experience of Primary Care - GP services
Primary care workforce (FTE per 1,000 patients)
Unplanned hospitalisation for chronic ambulatory care
sensitive (ACS) conditions (rate per 100,000 )
09. Elective accessPatients waiting 18 weeks or less from referral to hospital
treatment
10. 7 Day servicesAchievement of clinical standards in the delivery of 7 day
services
11. NHS continuing
healthcare
People eligible for standard NHS continuing healthcare
(Rate per 50,000 population)
Bet
ter
Car
e
Improvement and Assessment Framework
Denotes a measure that has been updated in this report
Reporting
FrequencyLatest available data
Latest Period
PerformanceTarget
Annual 2016
Quarterly Q4 2016/17
Quarterly Q4 2016/17
Quarterly Q4 2016/17 In Place In Place
Quarterly Q4 2016/17 55.6%
Quarterly Q4 2016/17 In Place In Place
Reporting
FrequencyLatest available data
Latest Period
PerformanceTarget
Annual 2016/17
Quarterly Q4 2016/17
Quarterly Q3 2016/17 3.69
Quarterly Q3 2016/17 0.09
Quarterly Q3 2016/17 81.67%
Quarterly Q4 2016/17
03. Workforce
engagement
04. CCGs local
relationships
05. Quality of
leadership
Sustainability and transformation plan
Probity and corporate governance
Not currently in publication
Not currently in publication
Staff engagement index
Progress against workforce race equality standard
Effectiveness of working relationships in the local system
Quality of CCG leadership
02. Probity and
corporate
governance
Lea
der
ship
01. Sustainability and
transformation plan
01. Financial
sustainability
Financial plan
In year financial performance
Outcomes in areas with identified scope for
improvement
Expenditure in areas with identified scope for
improvement
Adoption of new models of care
Local digital roadmap in place
Digital interactions between primary and secondary care
Local Strategic Estates Plan (SEP) in Place
02. Allocative
efficiency
03. New models of
care
04. Paper free at the
point of care
05. Estates strategy
Su
stai
nab
ility
Health Outcomes
Denotes a measure that has been updated in this report
*BCF DTOC measure has now been confirmed as rate per 100,000 population. This will be reflected in this part of the report once the trajectory is confirmed.
Supporting Narrative Rotherham CCG data is used to monitor for the Quality Premium and is now published via NHS England on a monthly basis; however it runs 1 month in arrears. To monitor A&E in a timely manner it has been agreed to use RFT's daily data as a proxy for the CCG measure. The A&E position for RFT, October to date (as at 22nd October) is 86.0%. Performance during this period last year for RFT only without the WIC patients (October 2016) was 84.6%.
Supporting Narrative The STF trajectory is the trajectory for A&E improvement agreed between RFT, RCCG and NHS England. December onwards has been updated to show the Rotherham system wide position. The trajectory from Apr 17 onwards is provisional.
Focus on - Refer to Treatment: Incomplete Pathways by Speciality - RCCG Patients
% Over
13 Weeks Jun-17 Jul-17 Aug-17 Sep-17 Target
All specialities - total incomplete 14.8% 95.1% 95.4% 94.8% 95.0% 92.00%
Cardiology 24.1% 93.7% 94.9% 93.7% 92.2% 92.00%
Cardiothoracic Surgery 13.6% 84.1% 89.3% 90.9% 90.9% 92.00%
Supporting Narrative Latest provisional data for September shows two specialties under the 92% standard, Cardiothoracic Surgery and Gynaecology. Gynaecology is part of on-going discussions with RFT in the context of their theatre refurbishment work. Cardiothoracic surgery is small numbers, 6 pathways over 18 weeks. Rotherham CCG benchmarks favourably against other CCG's in South Yorkshire for RTT Incomplete waits in August (94.8%): Barnsley CCG – 92.3% / Bassetlaw CCG – 90.1% / Doncaster CCG – 90.7% / Sheffield CCG – 95.5% / National – 89.4%
Supporting Narrative Local comparison (published data June 17) shows the following benchmark position. Please note these benchmarks have not been updated since the previous report as further data is still to be published. Barnsley – 58% Bassetlaw – 99% Doncaster – 85% Sheffield – 92% National – 88.8%
Supporting Narrative In August the 62 day GP referral to treatment target failed the national standard of 85%, with performance at 81.8%. TRFT saw a slight decrease in performance July 86.7%, to August 86.2%, which is still above the national standard. National performance in July was 82.4%. There were 14 breaches in August for RCCG patients: FIRST SEEN FIRST TREATMENT REASON
Rotherham FT Rotherham FT Health Care Provider initiated delay to diagnostic test
Rotherham FT Sheffield FT IPT late in pathway (RFR day 53)
Rotherham FT Rotherham FT Diagnosis and treatment delayed for medical reasons
Rotherham FT Sheffield FT Outpatient patient capacity inadequate (OPA RHQ) compounded
by patient choice and adherence to clinical trial
Rotherham FT Sheffield FT Treatment delayed for medical reasons (RHQ) (IPT day 37 RFR)
(No breach report received from RFR)
Sheffield FT Sheffield FT Complex diagnostic pathway compounded by treatment delayed
due to medical reasons
Rotherham FT Sheffield FT IPT after breach date (RFR day 71)
Rotherham FT Sheffield FT IPT late in pathway (RFR day 45)
Rotherham FT Sheffield FT IPT late in pathway (RFR day 52)
Rotherham FT Sheffield FT Outpatient capacity inadequate (treatment planning) (RHQ)
Rotherham FT Sheffield FT IPT late in pathway (RFR day 46)
Rotherham FT Rotherham FT Patient choice compounded by health care provider initiated
delay to diagnosis (RHQ)
Rotherham FT Sheffield FT IPT after breach date (RFR day 160) Breach reason not agreed
Supporting Narrative Rotherham FT is not currently meeting the 3.5% national standard. The national standard relates to total occupied bed days taken up by delayed transfers of care. Rotherham FT’s performance in August 17 is 5.0%. This compares to a Yorkshire and Humber performance of 3.9%, a North of England performance of 4.1% and an England performance of 4.9%. Sheffield Teaching FT’s performance for August 17 is 5.7% and Barnsley FT’s is 0.5%. Doncaster and Bassetlaw’s performance is 2.7%.
0.0%
1.0%
2.0%
3.0%
4.0%
5.0%
6.0%
7.0%DTOC Benchmarking
ENGLAND
YORKSHIRE AND THE HUMBER
THE ROTHERHAM NHS FT
TARGET
Focus on Performance - 111
Total Number of Calls
Call Backs Within 10 Minutes
Dispositions
0
1000
2000
3000
4000
5000
6000
7000
Apr 17 May 17 Jun 17 Jul 17 Aug 17 Sep 17 Oct 17 Nov 17 Dec 17 Jan 18 Feb 18 Mar 18
NHS ROTHERHAM CCG TOTAL NUMBER OF CALLS
2017/18
2016/17
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Apr 17 May 17 Jun 17 Jul 17 Aug 17 Sep 17 Oct 17 Nov 17 Dec 17 Jan 18 Feb 18 Mar 18
NHS ROTHERHAM CCG PERCENTAGE OF CALL BACKS WITHIN 10 MINUTES
2017/18
2016/17
Target
0.0%
5.0%
10.0%
15.0%
20.0%
25.0%
30.0%
35.0%
40.0%
45.0%
50.0%
AmbulanceDispatches
Dispositions
Primary andCommunity
CareDispositions
Recommendedto Attend
Dental Service
Recommendedto Attend A&E
Recommendedto Attend Other
Service
Recommendedto Self CareDisposition
No Disposition
DISPOSITIONS PERCENTAGE AUGUST 2017
NHS Rotherham CCG
Y&H Aggregate (including OOA and Unknown)
Number of Dispositions
Y&H Rotherham % of Total
11101 548 4.9%
38679 1,543 4.0%
12761 531 4.2%
51440 2,074 4.0%
Recomended to Attend Dental Service 16279 689 4.2%
9081 299 3.3%
3834 149 3.9%
18742 626 3.3%
111 Top Six Symptoms - Rotherham CCG
Recommended to Self Care
Ambulance Dispatches
Primary and Community Care -
Outside GP Hours
Within GP Hours
Total
Recommended to Attend A&E
Recommended to Attend Other Service
Supporting Narrative This focus on section has been added at the request of governing body. It displays key information relating to the 111 service on calls, dispositions and symptoms.
0
100
200
300
400
500
600
700
Toothache Without DentalInjury
Chest And Upper Back Pain Health And SocialInformation
Repeat Prescription Breathing Problems,Breathlessness Or Wheeze