Role Of Manager

Concept of Management

From

• Economics

• Sociology

• Psychology

• anthropology

Present context

• Management as a

• Discipline

• Group of people

• Process

Discipline

• Field of study with well defined concepts, principles

Group of people

• Managerial and non managerial

Process

• Systematic method of handling activity

• Dynamic, continuous, flexible

• Operational and managerial

…

• Production oriented

• Decision oriented

• People oriented

• Function oriented

Production oriented

Taylor

• Management is the art of knowing what you want to do and then seeing that it is done in the best and cheapest way

• Relationship bet efforts results

• But “how” – missing

Decision oriented

• Peter Drucker – business organization – transforms to productive

• Stanly Vance • Management is simply the process of

decision making and control over the action of human beings for the expressed purpose of attaining pre-determined goals

• Process in which context decision is applied ?

People oriented

• Process of coordinative efforts of people.Lawrence Appley • Management is the accomplishment of

results through the efforts of other people• Koontz• Management is the art of getting things

done through and with people in formally organized groups

• Functions or activities involved in process?

Function oriented

• McFarland:

• Management is defined for conceptual, theoretical, and analytical purposes as that process by which managers create, direct, maintain, and operate purposive organizations through systematic, coordinated, cooperative human efforts

So…….

• Management is a process of involving

• Planning,

• Organizing

• Staffing

• Directing

• Controlling human efforts to achieve stated objectives in an organization

Systems approach

• Recent origin -1960Features of system • Assemblage of things connected, interrelated • System is basically a combination of parts,

subsystems • Parts and sub parts – mutually related to each

other – directly, indirectly• Arrangement is more important • System- identified as has a boundary. • Boundaries – open system, closed system

..

• System transforms inputs into outputs

• Money- input

• Service- output

Features of management as system

Social systemOpen system –interact - environment Adaptive – evaluate performance, take

corrective actionsDynamicProbabilistic Multi level, dimensionalMulti variableIntegrated approach – one subsystem to others

Manager/Managerial role

• Conceptual

• Interpersonal

• technical

10 roles- Henry mintzberg

• Interpersonal role

• Informational role

• Decision role

Interpersonal role

• co ordinate, interact, Direction, offer instructions

• Role of – Figurehead– Leader– Liaison

Figurehead

• Organizational goal

• Organization ethical guidelines

• Principles of Behaviour

• Dealing with customers and suppliers

Leader

• Provide example to follow

• Give direct command, orders

• Make decision

• Mobilize employees support –organizational goals

Liaison

• co ordinate-Managers of different dept

• Alliance different organizations

II Informational

• Monitor

• Disseminator

• Spokesperson

Monitor (Watch dog)

• Evaluate performance of managers

• Take corrective action for improvement

• Watch changes – internal, external

Disseminator

• Inform employees about change

• Communicate employees- vision, purpose

Spokesperson

• Advertising campaign

• Inform local community

III. Decisional

• Entrepreneur

• Disturbance handler

• Resource allocator

• negotiator

Entrepreneur

• commit resources to develop innovative services

• International expansion- new customer

Disturbance handler

• Corrective action – unexpected problem

Resource allocator

• Allocate resource among different functions

• Set budgets

• Wage and salary administration

negotiator

• Work with suppliers, distributors, labour unions

• Work with other organizations,