Role of Information Technology

Role Of IT

Founded in 1970 by five IBMers

Dietmar Hopp Sinsheim

Hasso Platner

Claus Wellenreuther

Klaus TschiraHans-Werner Hector

Founded in 1970

Headquarterd in Waldorf,

Germany

Largest Software Company

In Europe

Fourth Largest Globally

Largest Enterprise software

company in the world

Annual revenues of 12

billion euros

53,000 Employees in over

50 countries

Why SAP?

First Non-American CorporationLeading Companies deploy itHypercompetition

Amdocs Chordiant Microsoft DynamicsNetsuite CMiC Mind CTIRamco Sytems Comarch NtractiveMicrosoft Dynamics Commence Corporation Openda24seven Page Concursive Oracle CorporationCustomer1 Consona Corporation Paretoplatform.comPeoplesoft Convio PaytrackerSiebel Customer1 PegasytemsThe sage group EBSuite Pulblishing Technology

Concursive Entellium Really Simple Systems RightNow TechnologiesBigmachines EpicorBEA Systems Epiphany, Inc. Salesforce.comBlackbaud Flexsystem SalespageCDC software Foundation Network SoftlineCentraview Frontpage Solutions NsiteCgram Software Jacada SugarCRMIknowcare Kayako Unica CorporationIFS AB Lagan Technologies Visma Infor Global Solutions Lynkos xtupleIntelstream Maximizer Software Zoho Office suite

Why SAP?First Non-American CorporationLeading Companies deploy itHypercompetitionLeader with 23% market share

What is CRM?

SAP CRM Areas

Marketing Sales Service

e-Commerce Interaction Center

Channel Management

makes marketing resources more efficient

empowers marketers to acquire and develop long-term

customer relationships

Marketers can analyze, plan, execute, and measure all

marketing activities

Manages enterprise and customer profile data

Effectively manage trade promotion activities

Identify business challenges and marketing failures

Generate highly qualified leads

Enables to manage sales cycles

Starting with creating appointments and

business meetings

Managing sales orders, contracts and

invoicing

Allows to organize and structure your sales

territories

Sales forecasting and planning

Develop and manage long-term contracts

Develop, implement, and manage

compensation plans

manage your service cycle

starting with managing service contracts and

warranties

processing service order quotations

and service orders

complaints and returns

service confirmations

Service

Ensuring sales professionals to have up-to-

date data

Having complete information about the

customer

Disseminating information across the board

Data can be accessed by mobile phones and

Laptops

ensure efficient and consistent customer service by collaborating and communicating with your customers over various channels

supports agents and managers who are involved with the interaction center

Agents can handle inbound or outbound service, sales, or marketing transactions using the phone, e-mail, fax, or the Web

They can process business transactions such as quotations, sales tickets and service tickets, and enhance their productivity by using alerts, scripting, and a solution search

Managers can access administration, maintenance, and reporting tools, ensuring optimized and efficient interaction center operations

Manage channel partner relationships

Motivate partners to sell products and

services rather than competitive offerings

Give partners and direct sales force the tools

to forecast future business

Ensuring consistent and timely service to

consumers

Include partners in collaborative selling

across organizational boundaries

Measuring partner performance and channel

performance

Channel Management

Conclusion

Thank You