role of information technology and use of PMS in hospitality industry

INFORMATION TECHNOLOGY AND HOTEL INDUSTRY

WHAT IS “I.T.”

Any thing related to computing technology.

Networking, hardware, software, the internet and people working with these technology.

Combination of right people and right system.

APPLICATION

Computer programming

Network administration

Web development

Technical support

COMPONENT OF I.T.

SYSTEM- CHAIN OF COMMANDS

SOFTWARE - PMS (IDS,OPERA)

HARDWARE – COMPUTERS

HOSPITALITY AND I.T.

First use of I.T. in early 1945-50 , formation of chain hotels

Borrowing of software

Airline first to computerized reservation system.

St. Jacque hotel, Paris, introduced software for automated reservation

I.T. IN ACTION

ADVANTAGES GDS PMS CRS EPOS E-PROCUREMENT MARKETING INFO IN REAL TIME COST REDUCTION

PMS

Automates the operation of the hotel

Hub of hotel operation

Have various interfaces

INTERFACES

EMS

HRS

ACCOUNTING SYSTEM

POINT OF SALE

APPLICATION OF PMS Reservations Registration Room status Posting Call accounting Check out Audit Departments Sales and marketing HR Security

WHY WE NEED PMS?

AUTOMATIONTIME SAVINGQUALITY SERVICERECORDS/DATASMOOTH OPERATIONERROR FREECOMPETITON

FACTORS FOR PURCHASE OF PMS

1- identification of needs2- budget/ finances 3- selection vendor/software4-hardware selection5- training6- test run7- service 8-implementation

Component of a good PMS Security Features -(Is it PA-DSS compliant?)

Reputation

Configuration Flexibility

Integration possibilities -well does this PMS play with other systems

Functionality

Training & Support -assistance

NEXT IS WHAT???

Remote accessibility

Integrated web and mobile reservation

Automatic data backup

Big players- webrezpro, hotelogix

TOP CLOUD BASED PMS

Hotel logix

Webrezpro

Rezovation

Hetras

WEBLIOGRAPHY

www.webrezpro.com

www.thetoptens.com

www.hotelogix.com

www.hotelgears.com