ROI for Online Training - AGRIP Fall 2015

ROI of Online Learning

2015 FALL AGRIP

CONFERENCE

Introductions

Jon WoodsCEO | Oklahoma Municipal Assurance Group

Aaron BarnesChief Operating Officer | LocalGovU

Objectives + Takeaway

Fundamentals of Training. Gain Knowledge of New Trends in Training and Online Training

Learn from OMAG and LocalGovU about Implementation and Anticipated and Unexpected Costs, Value Benefits to OMAG’s Risk Initiatives

Understand Common Myths, Questions, Objectives and Outcomes for Online Training

What a Program Looks Like and Other Takeaways.

Identify ROI Case Study Knowledge

Understand Lessons Learned

What is Training?

Training Is The Process Of Teaching Or Learning A Skill

Training Is A Means Of Meeting

Regulatory Or Legal Requirements

Training Can Meet State Mandated Or

Insurance Requirements

Training Can Be A Way To Earn Professional Certification

Training Can Also Become A Means Of

Altering Behavior

Training Utilizes Methods That Target Learners Preferences In Training Delivery

Support Professional

Development?Reduce Risks? Reduce

Liability?

Improve Individual’s

Productivity?

Increase Quality?

Empower Employees?

Align Individuals With The

Organization’s Objectives?

Build Teamwork?

Considerations for Successful Training Development Does Your Training:

ADDIE Model Foundation of Training

A

D

DI

E

Analysis Training Needs Assessment

Performed At This StageDesign Course Outlined, Structured, And Storyboarded At This Phase

Development Course Developed At This Stage, E.G., E-learning Modules And Lesson Plans Are Created Using Various Tools Including Adobe Captivate, Storyline, And Microsoft Word

Implementation Course Delivered To End Users

At This Stage

Evaluation Course Effectiveness

Assessed And Reported At This Stage

Adult Learning Principles in Training

Brings Life Experience And Knowledge To The Learning Environment

Want Practical, Problem Centered Information

That Immediately Helps with Life’s Challenges

Adult Learners Have Pride and Desire Respect in the Learning Process

Tends To Prefer Self-directed, Autonomous

Learning

Adult Learning Principles Continued

Desire Feedback On The Progress They Are Making At Learning Something New

Learn Best Through Collaboration And Reciprocity

Varied Preferences For Learning. Some Prefer Kinesthetic (by doing), Others

Prefer Visual (Observing), While Others Prefer Learning By Listening

An Environment Where People Learn With Others While Sharing What They

Already Know

Learning ContinuumWhat is a Teacher, what is a Student? Lines are Blurring

Engagement of Gen-Y and Millennial User

Base

1:1/1:MFormalizing Information Learning

Social Media and its Effects of Learning and Information

Growth of Gamification

Continuing Learning Environments

Immersive Virtual Reality Simulations

Teaching at Warp Speed and Learning

at Warp Speed

Redefining Learning / Trends in Content

The Training World is Changing• From In-person To Online• In The Last 20 Years, Changes In Mission, Technology,

Social Expectations, And Organizational Liability Have Been Challenging.

• Recent Economic Impacts Have Most Agencies Struggling To Keep Trained And Ready First Responders On The Streets.

• Online Training Solutions Are Solving Some Of These Endemic Problems By Providing An Ecosystem That Acts As Connective Tissue For All Stakeholders Facilitating The Free Flow Of Information, Learning, And Vital Services Within A Secure Online Environment.

Scale Cost Savings Blended Learning

Accurate RecordsAnd Certificates

Manage Assignments

Standardization/Homogenization

Of The Experience

Convenience

Tests And Quizzes

Why Online Learning?

Online Learning Outperforms Live Training• A recent study conducted by the US department of education

concluded that digital learning, most specifically Online learning, produced better results in learners than live classroom training.

• While it has been long suspected that Online Learning had better results than classroom training alone, it was discovered that a blend of classroom and Online Learning did no better than Online Learning alone.

*The research can be found on www.ed.gov was gathered from over 1000 studies conducted over a 12 year period.

“The studies of more recent online instruction included in this meta-analysis found that, on

average, online learning, at the post-secondary level, is not just as good as but more effective than conventional face-to-face instruction.”

Marshall “Mike” Smith Senior Counselor to the secretary of Education

From the Classroom to OnlineFrom… To…

How to Evaluate Online training as an Investment

Why Are You Investigating This Particular Project Or

Investment?

What Is The Problem Your Organization Is Trying To

Solve?

What Is The Opportunity Your Organization Is Trying

To Create?

What is Your Catalyst?

Decrease In

Travel Budget

s

Constantly Changing

And Revising Printed

Manuals

High-level Financial EvaluationThe Financial Evaluation Consists Of Three StepsDevelop A General Understanding Of Costs To Determine

Financial Feasibility, Given Cash Flow And Funding Limitations.

Determine And State The Benefits As Measurable Goals In Order To Quantify The Benefits As A Financial

Improvement.

Calculate an ROI or EVA

Itemized Costs: In Person vs. Online TrainingIn Person OnlinePrinted Materials, Brochures ✓Location ✓Overtime Pay? ✓Facility ✓Travel / Meals ✓Technology ✓Teacher ✓Content ✓ ✓Quizzes ✓Records ✓Certificates ✓

Common Misconceptions about Online Learning& Shift in Thinking

• Local Government Officials and Public Safety Industry Slow to Adopt Online Learning

• Old Technology

• Bandwidth Constraints

• Security of the Information

• Quality of Training

The “Truth” about Online Learning• Instructor's Presence is not Required at the

Time of Delivery

• Students can Consume the Content at their Own Pace or Review as Needed.

• Content can be Presented by your Best Resource for Each Topic

• Broader Audience can be Reached Regardless of Location; Schedules and Time Zones

• Consistency of Presentation

Transfer Knowledge to Your Members with Training Lessons Provided by a 3rd Party or You Create Your Own

Test Results

Quizzes and Checkpoints Drive Retentions and Engagement

Certificates + Results Create Verifiable Proof of Knowledge Transfer and Allows for Pool Data Metrics on Members that Have been Trained Spot Trends

Checkpoints

Decrease Claims

Send Receive Alerts

Personnel Access

Assign CoursesDocumentation

Monitor Organization’s Accreditation

Licenses

Mandate

ROIConvenient

Fresh Content

Avoid Litigation

Save Money

Actual Requirements

Analytics

Needs Assessment

Vast Library

Means of Meeting

Requirements

Good Quality

Testing Components

Comprehension of Materials

Training Program Goals = Tip of the Iceberg

Training Solutions for Pool + Pool Members

Turn-key Learning Management System Technology In Html5

Compliant

Vast Library Of Full Length Courses

Assign Online Training Courses And Create

And Send Compliance Email Alerts

Track Education Progress And Professional

Development

Create Custom Content Or Integrate 3rd Party Content Or

Your Own

Deliver Certificates Of Competition And

Retrain Records In A Virtual File Center

Engagement Points with Content and Technology

Technology (Network)

Compliance

Risk Manage

ment /Litigation trends

Security (Cybersecurity)

Online Learning Implications for Risk Pool Market

Case Study OMAG &LocalGovU

Oklahoma Municipal Assurance Group (OMAG) Background

• Seeking Training to Reduce Liability Risks

• Committed to Provide Training to all Members

• Focusing on Risk Management to Prevent Claims and Lawsuits

• Municipal Liability Coverage to ~500 Oklahoma Cities

• 6 Full-time Trainers

• Spending $9-10 Per Training Offline Session When Factoring Gas and Meals

Training ObjectivesContext

OMAG Challenges • 330 Police Departments Requiring Annual

Training For Re-certification• 25 Hours / Year For Oklahoma Council Of

Law Enforcement Education & Training (CLEET)

• Many Departments With 5 Or Fewer Officers And No Trainer On Staff

• Cost Cuts To Municipality Training Budgets Due To Economic Challenges

• Training Approach Not Scalable• 6 OMAG Specialists Responsible For

Training Hundreds Of Members Across The State – Not Possible To Reach Every Member Each Year

OMAG’s New Approach To TrainingWorked With Localgovu To

Introduce Affordable And Credible Online Training Solution

Members Have Completed Over 48,000 Hours Of Online Training Since September 2011

Included Over 40 Accredited Oklahoma-specific Courses For Law Enforcement And Corrections

Offered Training Free Of Charge To All OMAG Members And Marketed It As A Value-added Service

Used Localgovu Online Course Builder To Migrate On-site/In-person Courses To The Online Platform

Members Now Have Access To Over 100 Hours Of Approved Training

Courses are Offered to OMAG Members at No Cost

Quarterly e-mails Announcing new Courses Available and

“End of Quarter” Reminders

Topic Categories Include:

Quarterly Curriculum – New Courses are Available Every

Quarter

Management

Safety and Environment

Health & Wellness

The LocalGovU & OMAG Partnership

Communications

Human Resources

Corrections & Law Enforcement

$300K Decrease in Claims Paid

ROI Reflected in the Claims Savings since Program Launch

40% Decrease in

Claims / mo*

360%Increase in

Course Completions

* From 32 claims / mo pre-inception to 19 / mo 17 mos into program

How OMAG Did It

• Communication Worked to Get Members Engaged • Risk Management Team Sits with Members to Aid Them• Skyrocketing Enrollment • OMAG Using Course Builder to Increase Course Offerings• Reduction In Claims Costs• Successful Training Program and a Solution for the Wider Risk Pool

Market

OMAG Member Engagement and Increased Course Offerings

“We focus on risk management topics that could prevent claims and lawsuits. However, our staff simply could not visit every member, even once each year. Online training allows us to offer training to every member.”

Pam Spinks Director of Professional Development, OMAG

Summary Results of the Program

• OMAG Partnered with LocalGovU in 2011 to Launch OMAG Online University

• 5,522 Courses were Completed the First Year of Launch• 4 Fold Increase in Courses within 4 Years

Reaching 20,000

• Since Launching, OMAG Members have Completed Nearly 48,000 Hours of Training Online

How To Create

A Training Program

Online

Technology Assessment

Technology- Build In House?- Staffing Resources?- Financial Resources?- Project Management Resources?- IT Resources?- Client Support Resources?

Content Assessment

Content- Create In House?- Staffing Resources?- Financial Resources?- Production Resources?- Mandated Curriculum

Assessment ?

- Resources?- Video Interactive?- Course Review?- Instructional Design?

PortalPage

Risk Pool Management

Contract

TechnologyLMS

GeneralContent

CustomContent

Customer Support

Public Safety

and Law

HR

Water Control

Tests and

Quizzes

Records

Content

ClientSuccess

Customer Support Calls

3rd Party Training Vendor

Risk Pool Members

Content Creation

Feedback Loop

Online Training Architecture

What is LMS - Learning Management System

• A Learning Management System (LMS) is the Software and Content that is Put Together to Teach and Train Employees

• A LMS is Used when Organizations Wish to Track Training Usage

• LMSs share Six Primary Components

LMS

What is LMS - Learning Management System

LMS

1. Registration and Enrollment Management Capabilities

2. Curriculum Content Management Controls 3. Internet Delivery of the Content to the Attendees 4. Course Calendar Creation and Distribution Methods 5. Interactivity Between Student Groups and Instructors

with Email, Instant Massaging and Discussion Forums6. Assessment and Testing Methods

Content Needs Assessment of Pool Members

Wide Selection of Full-length Training Curses Correction TrainingGrant WritingHealth and WellnessHuman Recourses Law EnforcementManagement ProductivitySafety and Environment

Content

Content Needs Assessment of Pool Members

•Video •Interactive •Intuitive Interface•Easy Course Creation /Selection •3rd Party Content Integration

Content

Turn Key 3rd Party System

•Leverage Existing 3rd Party Content Library•Custom Create Your Own Content •Provides Technical Support•Customers Service•Tracking Results•Real-time Reports and Analytics•Technology LMS

Comprehensive 3rd Party System

LMS

Content

Web Based –

No IT Requirements

Available Anytime, Anywhere Access to the

Internet is Available

Technical Support is Handled by

3rd Party Provider

How a 3rd Party System Works

Visual Examples of Success

Sample Training Content Library

Course Design• Our Courses Begin With A Learning

Objectives Introduction Page• Check Points Are Incorporated • A Quiz At The End To Document

Learning• Courses Average 30 Minutes In

Length To Accommodate Busy Schedules

Course Format

Check Points

Detailed Employee Tracking

Certificate of Completion

Administrator Capabilities• Add New Users, De-activate Users At Any Time• Make Individual Course Assignments – Option For Automatic Email To

Individual Users When Assignments Are Made• Pull Reports And Track Progress

• Courses Completed Reports• Courses Not Completed• Course Breakdown • User Breakdown• Course Attempts

Easy Report Generation

Access from the OMAG Website

OMAG Portal Page

•Immediate and Cost Effective•Helps Save Time and Resources

•Streamlined Tracking and Reporting •Convenient

•Easy to Use•Hundreds of High Quality Courses to Choose From

•New Content Produced Quarterly

Recall the Benefits of an Online Training Program

To Create One:

• Extensive Library Of Training Videos• Many Full-length Courses• LE, Corrections, HR, Management And

IT Courses • Create, Send And Receive Alerts

Regarding Compliance • Easily Monitor Organizational

Credentials And Licenses • Effectively Disseminate Important

Information

Look for these Features

To Create One:

• Track Educational And Professional • Development • Assign Online Training Courses • Track Completions • Create Custom Learning Tools And

Organization Specific Courses

• Virtual File Center• Learning Management System

Look for these Features

Lessons Learned • Active Training and Communication with Pool Members Drives

Engagement• Vendor Needs to Mitigate Program Risk and Increase Success.• Working with a 3rd Party can be a Win if you are Aligned to Give

Great Client Support• Leverage Technology Cobrand and Feedback Loops• Convenience and Flexibility is Required for Pool and Members• Create Custom Content and Leverage 3rd Party Content• Development and Delivery of LMS Needs to be Static Free