Robyn Smith. Jordan Landing, West Jordan Business started 1974 by Susie Hyman and her brothers, Howard, Stephen and David 90 Stores throughout Utah,

Work Place Analysis Assignment

Robyn Smith

Jordan Landing, West Jordan

• Business started 1974 by Susie Hyman and her brothers, Howard, Stephen and David

• 90 Stores throughout Utah, California, Nevada and Arizona

• Specifically geared to lower to middle income family shopping

• Very low overhead – no fancy stores – minimal services

Employee: Alexa - female 23 y.o.

Job Title: Sales Rep

Description of Job: “Taking care of customers first and then showing them the clothes and other fun things we have in the store. I unpack new shipments, move racks of clothes around, put together new displays to show off ways to put things in our store together to look great. I love my job.”

Specifications of Work Place

• No special schooling, all training done at the store they will work at. Trained by Store Manager or Division Manager

Job Preparation - Training

Tools, materials, equipment

• Cash register, ladders, box cutters, wall hooks, clothes hangers, pricing machines, cleaning equipment/supplies (mop, bucket), phone, price scanner, credit card machine

Space Demands of Job• Stores are quite crowded to maximize the space to show product.

• Stained concrete floors• Product is displayed on

racks, walls and in windows with bright fluorescent light

• Smaller products are in bins and on rotating displays

• Rack tops at eye level

Social Demands of Job

• Most Important Part of JOB

• Every customer is personally greeted upon entrance

• Assist customer to find full outfits

• Ability to tell customers about special upcoming sales events

Safety & Security

• Always at least two employees working at a time

• Sometimes hard to get between racks when clearance racks added to floor

• Climb ladders to stock wall displays

• Work with box cutters to open new shipments

• Standing entire shift

Motor Skills Required

• Ability to manipulate small items e.g. jewelry (FM Skills)

• Ability to raise arms above head to stock wall space (AROM)

• Ability to open boxes and unpack inner shipment items (FM Skill)

• Ability to move between floor racks safely (Good Proprioception)

• Ability to stand for extended periods, bend and lift items up to 35 pounds (Strength , endurance)

Process Skills Needed

• Ability to match items in a fashionable manner for display and customer assistance (Visual color acuity)

• Ability to determine if cash register is ringing up correct item (recognize numbers and if price is reasonable)

• Ability to check packing slips against inventory in shipment (count and identify)

• Ability to process credit cards correctly (follow written instructions)

• Make proper change for cash purchases (math functions)

Communication Skills

• Ability to hear door buzzer alert when new customer arrives and alert buzzer when customer enters fitting room (Hearing WNL with or w/o adaptation)

• Ability to speak to customers (Language and pronunciation WNL)

• Ability to speak on phone to call in customers (Hearing)

• Ability to read information on sales bulletins, coupons, cash register output and price tags (Reading comp)

• Ability to communicate with a smile that they are there to serve the customer (Facial expression of mood)

Required Body Structures and Functions

• Back and UE strength - good• UE mobility – good to fair• Balance – good to fair• Flexibility and LE strength – good• Visual Acuity – good• Verbal Communication skills – Max• Hearing – good• Ambulation – good• GM & FM skill – good to fair

Accommodations – Wheelchair (paraplegia, min. hemiplegia)

• Remove 3 racks to give full w/c access on floor

• W/c accessible fitting room currently• Division of duties to maximize strengths –

high stocking, unpacking deliveries• Swing free hinges to store room door• Entrance already ADA• Lowered Register station for w/c customer

use – used for employee • Quad individuals would not be able to

sufficiently perform job duties

Accommodations – Hearing/Visual Impairment

• Due to the high amount of customer interaction a severely hearing impaired individual (with hearing unable to be corrected with hearing aids) would have a difficult time working this job to the satisfaction of the management

• Visual Impairment would also be a challenge although a part time person could be assigned to work exclusively at the register

• UNHAPPILY - NOT REALLY AN OPTION EVEN WITH ACCOMMODATIONS

Accommodations – Poor balance, FM Skills, Memory

• Each of these could be accommodated by utilizing safety measures and adaptive equipment such as Universal cuffs to handle smaller items

• Limited specific memory could be accommodated with written instructions for processes such as credit card processing

Conclusions

• Wheelchair use and limited UE disabilities could be accommodated

• Other disabilities could be accommodated but only with a change of company policy or greater latitude in job differentiation

REALISTICALLY? . . .

• Anyone that is not completely able-bodied would most likely not be working at this business.

How do we as OTAs change how the world views disabilities?

Education . . . One person at a time.

wheels

© 2010