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2016 HUMAN CAPITAL INVESTMENT CONFERENCE RITZ-CARLTON CHICAGO | NOVEMBER 15-16, 2016 IS YOUR CULTURE EATING YOUR STRATEGY FOR BREAKFAST? Shideh Sedgh Bina Founding Partner, Insigniam
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RITZ-CARLTON CHICAGO | NOVEMBER 15-16, 2016 sedgh bina.pdf · RITZ-CARLTON CHICAGO | NOVEMBER 15-16, 2016 IS YOUR CULTURE EATING ... “Culture and Change Management Survey”, Booz

Jun 22, 2020

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Page 1: RITZ-CARLTON CHICAGO | NOVEMBER 15-16, 2016 sedgh bina.pdf · RITZ-CARLTON CHICAGO | NOVEMBER 15-16, 2016 IS YOUR CULTURE EATING ... “Culture and Change Management Survey”, Booz

2016 HUMAN CAPITAL INVESTMENT CONFERENCE RITZ-CARLTON CHICAGO | NOVEMBER 15-16, 2016

IS YOUR CULTURE EATING YOUR STRATEGY FOR BREAKFAST?

Shideh Sedgh Bina Founding Partner, Insigniam

Page 2: RITZ-CARLTON CHICAGO | NOVEMBER 15-16, 2016 sedgh bina.pdf · RITZ-CARLTON CHICAGO | NOVEMBER 15-16, 2016 IS YOUR CULTURE EATING ... “Culture and Change Management Survey”, Booz

Is Your Culture Eating Your

Strategy For Breakfast?

Presented by:

Shideh Sedgh Bina, Founding Partner

November 16, 2016

National Center for Healthcare Leadership

2016 Human Capital Investment Conference

Page 3: RITZ-CARLTON CHICAGO | NOVEMBER 15-16, 2016 sedgh bina.pdf · RITZ-CARLTON CHICAGO | NOVEMBER 15-16, 2016 IS YOUR CULTURE EATING ... “Culture and Change Management Survey”, Booz

The C-Suite Says Culture Is Important “Culture and Change Management Survey”, Booz & Company

86%: Organization’s culture is critical to enterprise success

60%: Culture is more important than the strategy or the

company’s operating model

96%: Some form of culture change is needed in my organization

51%: My organization is in need of a compete culture overhaul

45%: Our organization culture is not effectively being managed

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Page 4: RITZ-CARLTON CHICAGO | NOVEMBER 15-16, 2016 sedgh bina.pdf · RITZ-CARLTON CHICAGO | NOVEMBER 15-16, 2016 IS YOUR CULTURE EATING ... “Culture and Change Management Survey”, Booz

Culture Change

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Page 5: RITZ-CARLTON CHICAGO | NOVEMBER 15-16, 2016 sedgh bina.pdf · RITZ-CARLTON CHICAGO | NOVEMBER 15-16, 2016 IS YOUR CULTURE EATING ... “Culture and Change Management Survey”, Booz

How Do You Find The Culture?

If you were a fly on the a wall observing people at work,

what would you observe common to ALL the work being

done?

People speaking, people listening (conversations).

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Page 6: RITZ-CARLTON CHICAGO | NOVEMBER 15-16, 2016 sedgh bina.pdf · RITZ-CARLTON CHICAGO | NOVEMBER 15-16, 2016 IS YOUR CULTURE EATING ... “Culture and Change Management Survey”, Booz

Anatomy of

Culture:

Found in the

Network of

Conversations

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Page 7: RITZ-CARLTON CHICAGO | NOVEMBER 15-16, 2016 sedgh bina.pdf · RITZ-CARLTON CHICAGO | NOVEMBER 15-16, 2016 IS YOUR CULTURE EATING ... “Culture and Change Management Survey”, Booz

Please Describe The Culture at Your Organization in

Seven Words or Less.

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Culture

EMERGES

from these

conversations

Page 9: RITZ-CARLTON CHICAGO | NOVEMBER 15-16, 2016 sedgh bina.pdf · RITZ-CARLTON CHICAGO | NOVEMBER 15-16, 2016 IS YOUR CULTURE EATING ... “Culture and Change Management Survey”, Booz

Lessons From Three Decades of

Supporting Culture Transformations

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Page 10: RITZ-CARLTON CHICAGO | NOVEMBER 15-16, 2016 sedgh bina.pdf · RITZ-CARLTON CHICAGO | NOVEMBER 15-16, 2016 IS YOUR CULTURE EATING ... “Culture and Change Management Survey”, Booz

Culture Will Devour Your Strategy

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Page 11: RITZ-CARLTON CHICAGO | NOVEMBER 15-16, 2016 sedgh bina.pdf · RITZ-CARLTON CHICAGO | NOVEMBER 15-16, 2016 IS YOUR CULTURE EATING ... “Culture and Change Management Survey”, Booz

Identify The Gap Between The Culture You Have

And The Culture You Want: Be Brutally Honest

Page 12: RITZ-CARLTON CHICAGO | NOVEMBER 15-16, 2016 sedgh bina.pdf · RITZ-CARLTON CHICAGO | NOVEMBER 15-16, 2016 IS YOUR CULTURE EATING ... “Culture and Change Management Survey”, Booz

Your Leaders Must Be Aligned

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Page 13: RITZ-CARLTON CHICAGO | NOVEMBER 15-16, 2016 sedgh bina.pdf · RITZ-CARLTON CHICAGO | NOVEMBER 15-16, 2016 IS YOUR CULTURE EATING ... “Culture and Change Management Survey”, Booz

Trickle Down Is Not Enough

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Page 14: RITZ-CARLTON CHICAGO | NOVEMBER 15-16, 2016 sedgh bina.pdf · RITZ-CARLTON CHICAGO | NOVEMBER 15-16, 2016 IS YOUR CULTURE EATING ... “Culture and Change Management Survey”, Booz

People Support What They Help Create

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Page 15: RITZ-CARLTON CHICAGO | NOVEMBER 15-16, 2016 sedgh bina.pdf · RITZ-CARLTON CHICAGO | NOVEMBER 15-16, 2016 IS YOUR CULTURE EATING ... “Culture and Change Management Survey”, Booz

Anchor The Culture In Keystone Results

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Page 16: RITZ-CARLTON CHICAGO | NOVEMBER 15-16, 2016 sedgh bina.pdf · RITZ-CARLTON CHICAGO | NOVEMBER 15-16, 2016 IS YOUR CULTURE EATING ... “Culture and Change Management Survey”, Booz

Never Underestimate The Power Of

Inspiration

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Page 17: RITZ-CARLTON CHICAGO | NOVEMBER 15-16, 2016 sedgh bina.pdf · RITZ-CARLTON CHICAGO | NOVEMBER 15-16, 2016 IS YOUR CULTURE EATING ... “Culture and Change Management Survey”, Booz

Don’t Be Daunted: It’s Messy

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Questions

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