1.0
INTRODUCTION
The idea behind using risk management practices is to protect
businesses from being vulnerable. Many business risk management
plans may focus on keeping the company viable and reducing
financial risks. However, risk management is also designed to
protect the employees, customers, and the public from negative
events like fires or acts of terrorism that may affect them. Risk
management practices are also about preserving the physical
facilities, data, records, and physical assets a company owns or
uses.
Risk management provides a clear and structured approach to
identifying risks. Having a clear understanding of all risks allows
an organization to measure and prioritize them and take the
appropriate actions to reduce losses. An effective risk management
practice does not eliminate risks. However, having an effective and
operational risk management practice shows an insurer that your
organization is committed to loss reduction or prevention. It makes
your organization a better risk to insure. Having a risk management
plan is an important part of maintaining a successful and
responsible company. Every company should have one. It will help to
protect people as well as physical and financial assets.
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2.0 OBJECTIVE OF THE STUDY
The study of this Malacca Monorail are based on the real
accident happened to two British tourists on 1st November 2011. As
Malacca Monorail is a new attraction provided by Melaka State
Government to the tourists, the service should consider the safety
requirement that they should provide to their property. Therefore,
we are handling this study to identify the existing and potential
risk regarding the monorail service. After doing this research, we
can apply it to the risk management process as to suggest the
possible safety requirement and method to avoid the risk from
happen.
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3.0
RESEARCH METHOD
The methodology that used in our research is through interview
with Mohd.Irwan Bin Abdullah, which is Technician of the Malacca
Monorail. We choose to interview him because he is the one with
experiences and closest person to the risk. He deals with daily
risk that potentially hazardous to the operation of the Malacca
Monorail. We designed specific questions for him to help us
identifying existing risk and potential risk on both the monorail
and its stations. The interview last for about 30 minutes as we
inspect thoroughly of the monorail safety systems.
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4.0
COMPANY BACKGROUND
Page | 4
Melaka River and Coast Development Corporation (PPSPM) was
established on the 1st June of 2005 under section III of the
Enactment 2, year 2005 and is responsible for developing and
managing the development of rivers and beaches/coastal in the state
systematically. Their function is to work as an agency which
administering and managing all rivers and coast in Melaka State and
to make sure all the rivers and the coast are in clean, beautiful,
and viable, which is suitable for tourism destination. The
objective is identifying the rivers and coast of Melaka State by
knowing their strengths and weaknesses. They are also responsible
to develop, implement and promote infrastructure projects for bring
up the values. Malacca Monorail operation at Taman Rempah had been
takeover by Melaka River and Coast Development Corporation
effective on 5 Mac 2012. Apart of Malacca Monorail, PPSPM also
responsible of managing Private Park and Ferris wheel, Eye on
Malacca situated at Jalan Tun Ali. PPSPM had given the honor to
take over management of Malacca Monorail, Private Park and Eye on
Melaka under instruction from Chief Minister, Datuk Seri Mohd. Ali
Rustam. to PPSPM CEO, Datuk Baharom Majid. It is because the
situation of Hang Jebat monorail system which is situated at Taman
Rempah is well known for its tourism product, Malacca River Cruise.
Being so, Chief Minister think it is best for PPSPM to manage
Malacca Monorail and they had started since the past 19 Mac 2012.
Previously, the monorail starts its operation on October 2010,
managed by Melaka Taming Sari Bhd. The first phase of the system,
built at a cost of RM15.9 million and covering 1.6km from Taman
Rempah in Pengkalan Rama to Kampung Bunga Raya Pantai, was opened
to the public on 21 October 2010. PPSPM guaranteed to deliver the
best services for their entire tourism product that currently under
their management. The first step is to combine all of these
products under one economic package- CEO of PPSPM. Currently the
ticket price of Malacca Monorail remain the same regardless of
different management
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previously, which is RM10 for adults, and RM5 for kids under age
12 years old. 4.1 About Malacca Monorail
The Malacca Monorail is a monorail in Malacca City, Malacca,
Malaysia. Built at the cost of RM16.5 million (1st phase). 2nd
phase of the Malacca Monorail Project estimated to cost around
RM13.2 million. It is opened to the public on 22nd October 2010.
The monorail is capable to accommodate maximum of 22 people per
session. The estimate time per session of touring from Station Hang
Tuah (Jalan Bunga Raya) to Station Hang Jebat(Taman Rempah) is
around 30 minutes. Currently Station Hang Jebat is still under
construction and not opened to the public yet. The ticket price is
RM10 for adults and only RM5 for kids under 12 years old. Operation
hour is from 9.30 am until 12 am, and if there are a lot of people
still coming in, they will stay open up to 1 am. The monorail
operates daily regardless of holiday. Its being constructed in
2008, and completed on schedule on June 2010. The contractor
responsible is Agibs Engineering Sdn. Bhd. On 14 December 2011, in
a press conference, Chied Minister of Malacca said that the state
government will still proceed with 2nd phase of Malacca Monorail
project using technology from China, regardless of the 1st phase of
the monorail suffering more than 21 major and minor technical
difficulties. The cost is estimated at RM13.2 million to cover
construction of rail from Station Hang Jebat(Taman Rempah) to Jalan
Mutahir and Jalan Tun Ali to Station Hang Tuah at Jalan Bunga Raya
with 1.3km of distance. Some of the upgrades in the 2nd phase are
include emergency doors in each coach, path between two rails,
traffic control station and automatic transfer mechanism with
generators. There will be two coaches, each coach capable to
accomodate maximum of 12 people. Each touring session is around 45
minutes with average speed of 15km per hour. The project is
estimated to complete on Februari 2013.
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4.1.1 Vehicle Management System (VMS) The VMS provides
supervisory control, monitoring and diagnostic systems. Train
status information is graphically displayed to the operator via the
HMI panel. Its user-friendly interface display allows the operator
to quickly respond and understand all train systems status. The
annunciation of train system status and abnormal conditions are
categorized and displayed in real time, and prioritized in order of
critical system hierarchy. As an option, critical data can be
logged for further analysis. 4.1.2 Brake System The brake system
comprises the latest generation electro-pneumatic mechatronic
system available. Cost-effective, modular and lightweight it
provides multiple functionalities including high integrity
emergency brakes, service brakes (blended where necessary),
security brakes and parking brakes. The system is configurable with
ATO / ATP railway applications, and provides valuable cost and
weight savings. Additional functions include compressor control,
communications with train management system, selfdiagnosis, wheel
slip and slide control with dual bus communication between bogies
and individual cars. 4.1.3 Cab Facilities The drivers console
incorporates the master controller assembly, control buttons and
panel view. The master controller controls the propulsion and
braking systems, and is equipped with a Drivers Vigilance Device
(DVD) control, which prevents vehicle movement without positive
manual actuation by the operator. An ergonomic console design,
combined with a pneumatic seat suspension maximizes reach of the
controls and panel-viewPage | 7
interface while enhancing driver-comfort and providing an
optimal field of vision. The air-conditioned drivers compartment
also carries emergency safety equipment.
5.0
INTRODUCTION TO THE RISK MANAGEMENT PROCESS
The risk management process can be define as the systematic
process of identifying, evaluating and analysis loss exposure and
selecting the most effective technique to mitigate these loss
exposure. A Risk Process it allows you to identify each risk,
quantify the impact and take action now to prevent it from
occurring and reduce the impact should it eventuate. There are four
steps in the risk management process:
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Usually risk process is been used whenever your ability to meet
your objectives is at risk. Most teams face risks on a regular
basis. By putting in place this risk management process, you can
monitor and control risks, removing all uncertainty. The risk
management process involves running risk reviews to identify and
quantify risks. The risks are then documented and the Risk Process
helps you take action to reduce the likelihood of them occurring.
This Risk Process will help you put in place the right processes
for managing risk today.
5.1
Identifying Potential and Existing Risks
Identify risk is the process of identifying any potential event
that may impede business operations. This is the main steps and
need to careful analysis this is because it can make serious
problem towards the organization. The risk manager must know wholly
about the organizationPage | 9
from the background of the company, mission and goal, and also
operation of the company. A risk varies from one organization to
another due to differences in operation and condition of working
environment. In monorail, Malacca they are several risk that may be
occur:
i. Property risk In property risk there are existing risk that
happen before this where monorail breakdown during operation due to
system failure on September 2011. This is because monorail is
operated by computerize system. Another existing risk is where
monorail needs to stop operation during raining or bad weather
because of slippery track. Land Public Transport Commission (SPAD)
had issued an order to Melaka Taming Sari to stop the monorail
service on Nov 30 for the second time because for the safety of
passengers. Another thing that already happens is obstacle on the
monorail track where a crow gets stuck at the monorail tire.
There also some potential of property risk that may occur to
monorail, Malacca. First is risk of fire happen whether it happen
on monorail or their building station itself. Second is risk of
burglary at the monorail station. Next is failure of sensor system.
Sensor system is a technology where the monorail will operate when
all safety is good. So sensor system is important for monorail.
Last of property risk is the problem on the power supply that want
to operate the monorail system.
ii. Liability risk. Liability risk can be define as a risk that
are arising from our actions itself where it will may occur or
caused to someone else injured or any damaged. This may be occur if
the driver or engineer that no careful orPage | 10
take easy of the safety. This is dangerous and will cause
anything bad happen to the passenger of monorail. iii. Financial
risk. Financial risk is where risk that face by company in term of
money that will affect their business. Monorail already twice stops
their operation because of technical problem. This will give the
problem for monorail to run the business and get profit. They cant
stop their operation too long because it can make monorail, Malacca
will face loss.
iv. Risks arising from failure of others. This risk arising
where the company face a problem when other party fail to fulfill
or perform its contractual obligation thus that can make them
financial loss. This is happen where the workers are not doing
their job well. It will be difficult for monorail to operate and
also will face a lot of others risk.
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5.1.1 Tools for risk identification
Tools for risk identification are use for measure and identify
what risk that may happen. This tools usually use by risk manager
to identify what risk that may occur in their business or company.
There are several tools that have been use by monorail:
i. Physical inspections. Physical inspection is where they
inspect usually a vehicles or machine by that they will know what
risk that may occur. In monorail the or technician. Monorail,
Malacca also engineer about inspection of week and inspection will
done by engineer
call engineer from China to teach our local usually take 3 hour
for monorail inspection.
monorail. They will usually doing inspection 2 times a
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Ii. Financial Statement. This also one of the tools that been
used for identifying loss exposure risk. They will seek from
company income statement and statement of Analyzing the financial
statement will also should a business sources and uses of funds.
interruption risk takes place.
provides cues on revenues that will be lost
iii. Historical loss data. Historical loss data will help the
company to identify the loss exposure and the possibilities of loss
recurrence in the organization. Usually it happen during off peak
period where there are no many tourists came to Malacca. So from
the historical loss data they should know how to avoid risk of
losses.
5.2
Evaluating And Analyzing The Potential And Existing Risk
Evaluating and analyzing risk meaning once the risk have been
identified, the next step is to evaluate and analyze them in terms
of financial loss. Risks are ranked according to their severity
(maximum probable loss) and frequency (likelihood of
occurrence).
EVALUATING AND ANALYSING RISKS
FREQUENC Y
SEVERITY Page | 13
Certain risks demand more attention than others. This is because
risk that certain organization may faces will be more crucial if
the risk is in the bigger amount. For example, a major lawsuit for
malpractice resulting in permanent disability, although remote, may
cause an organisation to go bankrupt. This matter must, therefore,
be given top priority versus that of frequent losses resulting from
breakdown of the photocopiers. In our survey about Malacca
Monorail, what we may found about the risk that are existing are
firstly, sensor problem. This sensor problem we may define under
property risk. The monorail uses the sensor in order to move it.
The frequency of the risk to occur is low but however the severity
is high. It was only a small glitch with the sensors of the sliding
doors, which caused the train to stop. The problem wont easily
happen because of the management had already fixed it, and the
severity is high because of once it happen it will stop the company
from working and the face a big loss of profit. The next existing
risk is bad weather. The bad weather is under the property risk. It
means once the weather is rainy or thunderstorm the company will
automatically stop the operation. The frequency is high and the
severity is also high. It is because weather is something
uncontrollable; when the weather is rainy the operation should
directly stop. The rail will be slippery. Thirdly, financial risk,
it is risks faced by business enterprises stemming from
uncertainties or adverse changes in prices of interest rates and
exchange rates. The frequency of this risk is high and the severity
also high. Lastly under existing risk is environmental risk (birds
stuck on rail). Anything may be happen when its related to the
environment. The frequency is high and the severity also high.
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The potential risk that our group had discovered is fire, under
property risk. There are potential on fire burning because of they
are using high electricity, once the electric trip then it might be
really dangerous to everyone. The frequency of the risk is low and
the severity is high. The fire burning will not easily happen
because they have safety precaution but once it happen it will
definitely loss a huge profit. Second potential risk is burglary.
Its under property risk. Because of the company is place at the
semi town area so the probability of theft is high. The income
daily of monorail during school holiday is in good reputation so
the workers should always take care of their responsibility as
workers. The frequency is high but the severity is low. Thirdly is
breach of duty of care. The risk is under liability group. The
employee must get ready in whatever emergency that may occur; they
should never careless in order to finish their job. As example, a
driver that conduct the rail should stop or emergency break the
coach if something needed. This risk is low frequency and also low
in severity. Next is computerized problem which is in property
classification. The monorail is using computerized method in order
to move it. The system should not be wrongly entered by wrong
system. The frequency is low and the severity is high. Last but not
least, risk of power supply, it is under property risk. The
monorail uses the power supply in order to move, but if the power
is less or none then the monorail cant move and directly no
passenger and cant make profit. The frequency is low and the
severity also low it is because they should have another plan in
order to control the matter.
EXISTING RISK SENSOR PROBLEM POWER SUPPLY BAD WEATHER FINANCIAL
RISK
FREQUENCY LOW LOW HIGH HIGH
SEVERITY HIGH LOW HIGH HIGHPage | 15
ENVIRONMENT POTENTIAL RISK FIRE BUGLARY BREACH OF DUTY OF CARE
COMPUTERIZED PROBLEM POWER SUPPLY
HIGH FREQUENCY LOW HIGH LOW LOW LOW
HIGH SEVERITY HIGH LOW LOW HIGH LOW
Risk Matrix Type of risk High frequency High severity Bad
weather Financial risk Environment Low frequency Sensor problem
Fire Computerized problem Power supply Breach of duty of care Power
supply Low severity Burglary
5.3
Selecting And Implementing Appropriate Loss Prevention And
Reduction Techniques An implementing strategy should be applied
after the risks have been identified and evaluated. For each risk,
the possibility of the occurence is differed from each other. In
general, a few treatments for the risk can be taken by the risk
manager. The treatment of risks are retention, reduction, transfer
and avoidance. These approaches may only be used as a guidePage |
16
depending on the experience of the organization. However, the
combination of approaches is the best solution to reach a risk
management decision. 5.3.1 Risk Management Tools As the monorail
suffering more than 21 cases of damages, the company had designed a
risk management tools which they think able to help them reduce
unlikely incidents in the future. Risk Control There are 3 types of
risk control, which are avoidance, prevention, and reduction. i.
Avoidance
Risk avoidance activities refer to efforts undertaken to not
acquire or abandon the risk due to certain reasons. In this case,
the occurence of the loss exposure is reduced to zero or does not
take place at all because the risk does not exist. In this
particular case, the monorail management stop their operation
during bad weather especially during heavy rains and storm. It is
because the rails that the monorail using are not using thermal
paint, causing the tyre of the monorail cannot grip properly on its
track which may cause the monorail to skid and went off the rail.
Although it is possible to avoid certain risks, not all risk can be
avoided. For example a passenger might suddenly dead in the
monorail because heart attack or millions of other reasons which
nothing to do with the monorail at all, because death is
inevitable.
ii.
Prevention
Risk prevention refers to efforts undertaken to reduce the
likelyhood or frequency of the risk happening. In this case, the
managementPage | 17
routinely inspected for mechanical problems of the monorail from
its tyre pressure, hydraulics, up to its engine and door sensors,
to reduce the frequency off accidents. iii. Reduction
Risk reduction refers to efforts to reduce or minimise the
outcome of losses, in term of severity of losses. In this case, a
simple risk reduction technique to reduce severity of fire losses
in the monorail, which the company adopted is by made sure that
fire estinguisher is readily available at the most convenient
location in each of the monorail coaches. More elaborate attempts
may involve the passenger who did not allowed to smoke as they
entering the monorail station to eliminate peril of fire losses.
Risk Financing These are techniques of funding the losses should
they occur. Two approaches of risk financing that the company
adopted are risk retention and risk transfer. i. Retention
Risk retention happens when organisations decide to retain the
risks either wholly or partly because there is no other way of
dealing with the risks. Risk that cannot be avoided or reduced are
normally retained. In this case, the company retain of all their
minor damaged part such as screws that hold the monorail in place,
shattered glass of the windows, air-conditioned system in the
monorails are all being retain by the company so that the damage
can be quickly repaired and the operation will not be put in halt
too long which can heavily suffer income of the company. If they
choose to claim the minor damaged part from its manufacturer, it
would take longer time for the monorail to be repaired. In past
case, 18 passengers from Hong Kong were trapped in the monorail and
being evacuated using ladder whenPage | 18
the monorail suddenly stopped for no reasons. The company then
refunded all of the passengers tickets at full price. ii.
Transfer
Risk transfer methods involve transferring the risk to another
party so that the impact of the loss is minimised. As the monorail
management, like it or not they have to buy insurance as they
involved in the public transportation business where any possible
accidents could happen involving the lives of hundred of people
using the monorail daily. The premium is being paid each month and
passenger can claim using their tickets as proof of purchase if any
accidents occured. By using the risk matrix approach, the risk
manager of Malacca Monorail can find an effective way to prevent
the loss and reduce its frequency to happen. Based on the risk
evaluated in the previous stage, the treatment of risk and strategy
can be implemented within the company. As for the first risk, which
is the sensor problem, its frequency to happen is low, and the
severity is high as it might lead to failure of operation. The
strategies to implement for this risk are avoidance and reduction.
The risk avoidance action that can be taken by Malacca Monorail is
to make a regular inspection on the monorail systems before
operating it every day. As this risk is an existing risk, many
safety precautions have been made by Malacca Monorail as to avoid
it to happen again in the future. The second risk is bad weather.
Nobody can predict what the weather could be on the day. As from
the past experience by Malacca Monorail, their operation has been
suspended by SPAD for two months, due to slippery condition on the
rail. The frequency of this risk to happen is high and the severity
is also high. Therefore, the approach to be applied is avoidance
and reduction. The risk of bad weather can be avoided by
discontinuing the operation during rainy seasons or bad
weather.
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The third risk that could occur is the financial risk. Its
frequency to happen is low and the severity is high. The financial
risk could occur when there is failure in operation due to damage
of systems and bad weather. If this happen, it could lead to loss
in profit for Malacca Monorail. For this risk, the strategy that
should be implemented is risk transfer. Malacca monorail can
transfer their financial loss to the insuransce company. For this
reason, they have to pay a high premium price that will cover their
financial loss. However, a major research will be made by the
insurance company first before they get their financial loss
covered. The fourth risk is environmental risk. This risk refer to
the risk that exist around the operational area of monorail. For
example, during previous accident, there is a crow stucked on the
rail and lead to a disruption in the monorail operation. The
frequency of this risk to happen is high and the severity is also
high. Therefore,the appropriate method tto be applied for this risk
is avoidance and reduction. The risk can be avoided by making an
inspection on the rail track before operating every day. This kind
of accident could make the passenger in a danger condition. The
monorail driver should be aware of the surrounding areas as to
reduce the severity of the accident if it is happened. The fifth
risk is fire risk. The frequency of this risk to happen is low, but
when it happen, the severity is high as it could lead to physical
injuries to the passsenger and drivers. The strategic
implementation that can be applied for this risk is to transfer
risk. Trasfering risk is the act of transferring the responsibility
in term of financial to the insurance company. However, a few
safety measures have been taken by Malacca Monorail as to reduce
the severity of the risk. Malacca Monorail has placed fire
extinguisher in each car of the train as a precaution in case fire
happened. Besides, there is also an emergency exit through the
windows is available in the monorail. If fire occur in the
monorail, it could lead to failure of systems operation. There is
also provided the key of the door to be opened manually.
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The sixth risk is burglary. The frequency of this risk to happen
is low and the severity is high. The frequency is low because the
business area is a place where there are many crowds. However, if
it is happened, the severity is high as it might caused an injury
either to the worker or the passangers. For this risk, the possible
strategy to be implemented is avoidance and reduction. This risk
can be avoided by making a regular check up on the business
property area. For instance, placing a guard would be helpful to
reduce the frequency of burglary to happen. For now, Malacca
Monorail only provide the suveillance camera as to monitoring the
business area. The seventh risk is breach of duty of care. This
risk could happen when the worker is careless when handling the
operation. When this happen, it could lead to a serious accident
occur. This risk also will lead to a liability risk when company
has to bear a responsibility towards the passengers. The frequency
of this risk to happen is low and the severity of risk is high.
Therefore, the strategic implementation is avoidance and reduction.
The company can avoid this risk from happened by giving a proper
training to the worker. The worker must be expert in handling the
monorail operational systems. The eight risk that might occur is
computerized problem. Computerized problem could happen when the
usage of the monorail is over the limit, without required service.
The frequency for this risk to happen is low while the severity is
high. The failure of the computerized system could also lead to a
serious accident. The implementation strategy that should be taken
by the company is to make a regular check up and service to the
systems as to check whether it is functioning correctly or not. For
this reason, the state government of Malacca has appointed an
engineer from the monorail maker, Unis Technology Company Limited
from China to work with Malacca Monorail. He is responsible to
ensure that the monorail systems can work properly. The last risk
that might occur is short of power supply risk. As the monorai
works progress by using the electrical supply, the monorail company
has to provide a backup supply for the monorail operations. ThePage
| 21
frequency for this risk to happen is low, and the severity is
also low. Therefore, the implementing strategy is retention
strategy. In case it happened, Malacca Monorail has provided an
enough supply for one day operation. Therefore, they also provided
a fund as to cover the cost of supply required when there is no
electrical power supply.
5.4
Monitoring And Reviewing The Risk Management Process
The risk management process must be monitored to ensure that all
parties in the organisation comply and adhere to its requirements.
The risk manager must ensure that the standards set are met that
performances are measured against those standard. The evaluation
process also enables the risk manager to detect past mistakes and
oversights in the risk management process and to take corrective
actions New risks may also emerge requiring a review of the overall
risk management process. There are several methods practices by the
management Some of them are regular inspection of the monorail.
Inspections are being conducted daily early in the morning before
the monorail are being open to public at 9.30 am. The inspection
are conducted mainly focus on its engine tyre, doors sensor and
controlling systems. It is because if one of those failed to
function properly, the monorail will be put on halt all day until
the problem solved. The monorail also will be service timely
according to its recommended service period without any delay.
Regular parts that frequently needed to be service is tyre
pressure, electrical appliances such as the airconditioner,
computerized controls, and rails. These parts are being service up
to 3Page | 22
times per week to prevent fatigue of some of the parts,
especiallt during school holidays as many customers during that
period of time. Workers also being monitored, from staff behind the
ticketing counter, until behind the wheel of the monorail. This is
to ensure that the company serving their customers, which majority
of them are tourists from all around the world experience the best
holiday they ever had in their lives. They are being monitored from
time to time via their supervisor of their shift. The staffs also
being trained to handle any mishaps or accidents if ever occured
during the occupancy of the passengers in the monorail. CCTV
monitoring systems also being used by the company to monitor both
their employee and customers. This is to ensure that if anything
happen, they will have records of the incidents and can be
investigate thoroughly to prevent it happen in the future. The CCTV
monitoring the employee so that risk of employees crimes could be
reduce and prevented.
6.0
Recommendation
To improve the safety of its monorail operations and prevent a
reoccurrence of this type accident, it is recommended that the
following remedial safety actions be undertaken by Malacca
Monorail:i. Ensure that its drivers comply with the prescribed
operating speeds
for all sections of the track.ii. Ensure that its drivers
understand the emergency braking system and
are practised in its operation in periodic training drills. iii.
Verify that the new Anti-Collision Control system ensures
sufficient separation between monorails and does so under all
operating conditions.Page | 23
iv. Determine the cause of the monorail
door failures and undertake
whatever
remedial action is necessary to ensure their consistent,
reliable operation.v. Ensure its track tape maintenance schedule
provides for the timely
inspection and replacement for worn tape.vi. Upgrade the audio
recording system used for voice recordings
between train control and drivers to ensure ease of retrieval
and clear, high fidelity replay. vii.Ensure its monorail management
system is capable of providing controllers with real-time data on
the location of all monorails on the track. viii. Ensure all time
logs on digital recording equipment are
synchronised at all times. x. Develop and regularly conduct an
emergency exercise that includes full participation by emergency
services.
7.0
Conclusion
Since its opening in 22 October 2010, there are 21 reported
cases of breakage of the monorail, from the door screws to the
engine problems. The company had conducted so many test runs but
still, there are major technical problems occurred from time to
time. Causing the public to ask the question, Is the Malacca
Monorail is an asset or liability to the government of Malacca
state?. However, Chief Minister Datuk Seri Mohd. Ali Rustam is
being optimistic that he will continue to proceed with 2nd phase of
the monorail with starting cost of RM13.2 million. As the phase
1Page | 24
act as a learning platform for Malaysian to manage a monorail
transit system, the 2nd phase will eliminate most of the flaws
being identified in the phase 1 monorail so that future accidents
could be avoided. Sure the risks are still there. But like it or
not, the management should discuss thoroughly especially with
engineers who expert in the monorail to act as their consultants to
give consultations especially in the safety of the customers. It is
essential for the management, currently PPSPM as the managing team,
to maintain good image in providing the best services to their
customers if they want to generate profit in the long run. For
every company, profit must not be their main focus, but they should
focus mostly on the safety of their customers as well as the
environment. To do that they must have a very good risk management
team with the adequate measures in risk management process to
predict both existing risks and potential risks available in the
transportation business. Anything that involves the public and
society must be carefully planned before being executed. It is
because safety requirement is a must in any public transportation
so that major accidents could be avoided and being well managed if
ever occurred. The transition of management from Melaka Taming Sari
Bhd. to Perbadanan Pembangunan Sungai Dan Pantai Melaka (PPSPM) is
considered as a good move as they have more experiences in managing
tourism products all around Malacca. They have the expertise as
well as facilities to ensure that monorail Malacca 2nd phase
project will become a reality and serving both Malaysian and
tourists from all around the world to explore Malacca in their own
unique way. 8.0 Appendix
Page | 25
i. Sensor System
ii.
Fire Extinguisher
iii.
Glass Breaker
iv.
Sky Lift
Page | 26
v.
Computerized system
vi.
Group Members during site visit
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