Top Banner
#RelateLive Rise of the Conscious Consumer
21

Rise of the conscious consumer

Apr 15, 2017

Download

Business

Relate
Welcome message from author
This document is posted to help you gain knowledge. Please leave a comment to let me know what you think about it! Share it to your friends and learn new things together.
Transcript
Page 1: Rise of the conscious consumer

#RelateLive

Rise of the Conscious Consumer

Page 2: Rise of the conscious consumer

Tiffany ApczynskiZendeskVice President, Public Policy and Social Impact@Tifferatti

Page 3: Rise of the conscious consumer

CSRTrust with Customers

Empathetic Employees

Your Business

Page 4: Rise of the conscious consumer
Page 5: Rise of the conscious consumer
Page 6: Rise of the conscious consumer
Page 7: Rise of the conscious consumer

Our story, isn’t unlike this.

Page 8: Rise of the conscious consumer

That obligation, however, became one of our greatest

opportunities

Page 9: Rise of the conscious consumer

Little did we know this transformation of our culture was a major

consumer trend.

Page 10: Rise of the conscious consumer

Rise of the Conscious Consumer

90% 90%

Global consumers are likely to switch brands to

one associated with a good cause

(given comparable price and quality)

Consumers more likely to trust a company that

supports social and environmental issues

Consumers more loyal to these kinds

of companies as well

%88

2015 study by Cone Communications

Page 11: Rise of the conscious consumer

Rise of the Millennial

What millennials buy or where they shop (84%)Where they work (78%)Which stocks or mutual funds to invest in (64%)Which products and services they recommend to people (82%)

}$2.45 Trillion Dollars

80 Million Millenials

in United States Consumer Spending

the largest percentage of United States population

323 Million Americans

Page 12: Rise of the conscious consumer

Global consumers have officially embraced

corporate social responsibility

2015 Cone Communications/ Ebiquity Global CSR Study

Page 13: Rise of the conscious consumer
Page 14: Rise of the conscious consumer

Consumer Expectations

91% 84%

Expect companies to do more than make a

profit

Try to purchase socially

responsible products or

services

Would like to see more socially responsible

products and services available

%90

Page 15: Rise of the conscious consumer

It’s Time to Jump In

Page 16: Rise of the conscious consumer
Page 17: Rise of the conscious consumer

Don’t overthink it

Education was key

Being humble…

Page 18: Rise of the conscious consumer
Page 19: Rise of the conscious consumer

CSRTrust with Customers

Empathetic Employees

Your Business

Page 20: Rise of the conscious consumer

Tiffany ApczynskiVP Public Policy and Social Impact,Zendesk

@Tifferatti

Kevin McCrackenCOO, Social Imprints

@Kevin_Imprints

Dave HeathCEO, Bombas Socks

@BOMBAS

Page 21: Rise of the conscious consumer

#RelateLive