Administrative Information Technology Services Page 1 of 17 Rev. 1.3 May 15, 2012 RightFax User Guide Release: 1.3 Date: 5/15/12 Owner: Application Support group Service Description RightFax is used by the University of Illinois as an Enterprise Fax solution for managing fax operations. This tool allows users to send faxes via the web and receive faxes via web or email. RightFax uses the following functionality for users and management: Send and receive faxes via specific individual fax numbers. Receiving incoming faxes in email inbox. Using custom fax cover sheets. Faxing to distribution lists. Fax directly from workstation using RightFax client with document software. Use of Optical Character Recognition (OCR) for incoming faxes. Spam Fax filtering support. Set priorities on outgoing faxes. Ability to send over 16,000 faxes per day. Online Integrated Contextual Help and Tutorials The RightFax Enterprise Fax Solution application is hosted at the AITS Data Center. Users may access the application via an application host website or with a print client installed on a workstation. For further information, to request this service, or for support of existing service, please contact the AITS Service Desk at: [email protected]217-333-3102 (Urbana) 312-996-4806 (Chicago)
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Administrative Information Technology Services
Page 1 of 17 Rev. 1.3 May 15, 2012
RightFax User Guide
Release: 1.3 Date: 5/15/12
Owner: Application Support group
Service Description RightFax is used by the University of Illinois as an
Enterprise Fax solution for managing fax operations. This
tool allows users to send faxes via the web and receive
faxes via web or email.
RightFax uses the following functionality for users and
management:
Send and receive faxes via specific individual fax numbers.
Receiving incoming faxes in email inbox.
Using custom fax cover sheets.
Faxing to distribution lists.
Fax directly from workstation using RightFax client with document software.
Use of Optical Character Recognition (OCR) for incoming faxes.
Spam Fax filtering support.
Set priorities on outgoing faxes.
Ability to send over 16,000 faxes per day.
Online Integrated Contextual Help and Tutorials
The RightFax Enterprise Fax Solution application is hosted at the AITS Data Center. Users may access
the application via an application host website or with a print client installed on a workstation.
Administrative Information Technology Services – RightFax Enterprise Fax Solution Service Catalog
Page 2 of 17 Rev. 1.3 May 15, 2012
Service Description ........................................................................................................................................1
Overview of RightFax FaxUtil Client ..............................................................................................................3
Overview of RightFax WebUtil ......................................................................................................................6
Initial Web Interface ..................................................................................................................................6
Searching for Faxes ....................................................................................................................................8
Creating, Sending, and Viewing Faxes .......................................................................................................9
To Create and Send a New Fax ..............................................................................................................9
To View a Fax ...................................................................................................................................... 13
Help ............................................................................................................................................................ 15
Administrative Information Technology Services – RightFax Enterprise Fax Solution Service Catalog
Page 3 of 17 Rev. 1.3 May 15, 2012
Overview of RightFax FaxUtil Client The RightFax FaxUtil Client is a vendor supplied, free client that is installed to any end user Windows
workstation for the purpose of sending faxes directly from document applications such as Microsoft
Office or Adobe. The installation of the client requires administrative rights. The client appears in your
printer list allowing you to fax any document that you are using simply by selecting the RightFax Fax
Printer from your list of printers. Users of the RightFax FaxUtil Client must use their Active Directory
account and password to log into the client if prompted. If logged into your Microsoft Windows
workstation with an Active Directory account (UOFI\account) then there is no need to log in. Client will
use your cached Windows credentials.
NOTE: AITS does not recommend the use of the client to track or forward faxes. Use of the client should
be limited to sending faxes directly from document software.
To send a fax using the RightFax FaxUtil Client:
1. Click File>>Print from any document application.
2. Select RightFax Fax Printer from the list of printers.
3. Click Print.
Administrative Information Technology Services – RightFax Enterprise Fax Solution Service Catalog
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4. Enter your fax number to send to or use the Phone Book to search for an entry as added to your
account’s phone book using the RightFax WebUtil website.
5. Optional: Choose a Billing code.
6. Click Cover Sheet Notes tab to enter cover sheet notes. Cover sheets are automatically added to
your faxes via the application defaults.
7. Click Attachments tab to add additional documents to the fax. Attached documents will be
printed to faxed destination in addition to the starting fax document. Click the folder icon and
Administrative Information Technology Services – RightFax Enterprise Fax Solution Service Catalog
Page 5 of 17 Rev. 1.3 May 15, 2012
browse to any needed documents. Documents appear in Selected Attachments.
8. Click More Options to add more information to the outgoing fax.
9. Click Send.
10. You can verify and track the outgoing fax using the RightFax WebUtil at
https://fax.apps.uillinois.edu/WebUtil/.
See Overview of RightFax WebUtil in the next section for more information on how to use this