Administrative Information Technology Services Page 1 of 17 Rev. 1.0 May 15, 2011 RightFax CITES Administrator Quick Reference Guide Release: 1.0 Date: 5/15/12 Owner: Application Support group Service Description RightFax is used by the University of Illinois as an Enterprise Fax solution for managing fax operations. This tool allows users to send faxes via the web and receive faxes via web or email. RightFax uses the following functionality for users and management: Send and receive faxes via specific individual fax numbers. Receiving incoming faxes in email inbox. Creating and using custom fax cover sheets. Faxing to distribution lists. Fax directly from workstation using RightFax integration with Microsoft Office products. Use of Optical Character Recognition (OCR) for incoming faxes. Spam Fax filtering support. Set priorities on outgoing faxes. Ability to send over 16,000 faxes per day. The RightFax Enterprise Fax Solution application is hosted at the AITS Data Center. Users may access the application via an application host website or with a print client installed on a workstation. For further information or to request this service, please contact the AITS Service Desk at: [email protected]217-333-3102 (Urbana) 312-996-4806 (Chicago)
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RightFax CITES Administrator Quick Reference Guide · Administrative Information Technology Services Page 1 of 17 Rev. 1.0 May 15, 2011 RightFax CITES Administrator Quick Reference
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Administrative Information Technology Services – RightFax Enterprise Fax Solution Service Catalog
Page 2 of 17 Rev. 1.1 May 15, 2011
Service Description ........................................................................................................................................1
What do I need to get RightFax set up? ........................................................................................................3
Who should I contact for RightFax set up or a password reset? ...................................................................3
Overview of RightFax Enterprise Fax Manager .............................................................................................4
Edit Other Settings.................................................................................................................................. 11
Creating Groups of Users ........................................................................................................................... 12
Adding Users to a Group ............................................................................................................................ 13
Administrative Information Technology Services – RightFax Enterprise Fax Solution Service Catalog
Page 3 of 17 Rev. 1.1 May 15, 2011
What do I need to get RightFax set up? The RightFax service is an Enterprise service for the use of University of Illinois employees who require
the ability to send and receive faxes for normal University business. Groups requiring set up should
have answers for the following questions:
How many users will be using this service?
Will your users require a distribution services for fax broadcasting to the entire group?
How many groups are required?
Does your group require the ability to fax documents directly from Microsoft Office products?
Do you have a current published fax number?
Approximately how many faxes does your group handle per day?
Who should I contact for RightFax set up or a password reset? Contact the AITS-Service Desk at the number provided to request access. User tickets will be routed to
AITS-Security for application account creation and AITS-Application Support will provide any additional
configuration requirements. RightFax uses Active Directory for authentication. Active Directory
passwords are reset at: https://passwords.cites.uiuc.edu/.