Richard Lester Change Management A&S Project Manager The A&S Experience 18 th January 2007.

Richard LesterChange ManagementA&S Project Manager

The A&S Experience18th January 2007

Guy Carpenter 2

The A&S Repository Experience Why DRI?

Guy Carpenter chose the DRI route to the A&S repository:

Control over information – workflow and audit controls

Removes unnecessary duplication of effort – single point of input

Consistant with our Electronic Claims File (ECF) approach

Makes effective use of our own repository

Enabled us to embed the process in to our business

Guy Carpenter 3

The A&S Repository Experience What did we do?

Project Team - An internal project team was established.

Business process – We reviewed our current premium process post slip production through to receipt of the signings.

Accounting Checks – We reviewed the bureau accounting checks and built these in to our system

System Changes - In partnership with our software supplier Trace Isys Limited the TWINS system was enhanced to create the A&S packages, integrated with our DMS and message handling software using DRI and the ACORD standards. This includes the new IPCBSM.

MAT – We were involved in Market Acceptance Testing and ran through a number of business scenarios end to end with Xchanging.

Live Pilot – We entered in to Live Pilot with Xchanging at the end of November with the first complete A&S DRI submission in the London Market. 620 A&S packages accepted by Xchanging as at last night.

Guy Carpenter 4

The A&S Repository Experience Who’s Using It?

We have now raised the level of usage to 100% of all our XOL premium submissions using the Electronic Van.

The new processes have been implemented, the software enhancements are all now Live and A&S Packages are going in to the Market Repository straight from our system.

Original Premium Accounting - Existing

Technical Accounting

Fiduciary Accounting

Xchanging Technician

Broker Support Post/Couriers

TWINS = Data Processing SystemGC DMS = Guy Carpenter Document Management SystemReVision = Data Processing SystemD = DelayEM = Electronic Message

Slip Creation (ReVision/TWINS)

Slip Scanned (GC DMS)

Process / Correct Transaction

(TWINS)

Print Documentation

Create File(cardboard folder)

Risk Tidy Up (TWINS)

Collate Documentation &

Package for despatch

Send to pick up point

Print Slip (from GC DMS)

Transport Package to London

(Internal Post)

Transport Package to Xchanging

London(Internal Post)

Transport Package to Chatham/Folkstone

(Xchanging Post)

Post Room collect Package in

Witham(Internal Post)

Amend content of Package

Check Content of Package

Telephone GC Technical

Accounting

Query Resolved?

Record Receipt of Package

Errors?

Sign and update Slip

Return Package to GC Technical

Accounting

Transport Package to Xchanging

London(Xchanging Post)

Collect Package from Xchanging(Internal Post)

Transport Package to Witham

(Internal Post)

Post Room return Package to GC Tech (Internal

Post)

D

Receive returned package

Scan signed slip to GC DMS

Notify Broker Support Signed

Slip complete (e-Mail)

File Package contents in file

D

D

D

D

D

Notify Tech Acc of Slip in DMS

(e-Mail)

D

D No

Package Rejected?

No

Signing Notification Received(TWINS)

EM

Reconciled?

Query with Tech Acc

Receive Query from Fiduciary

Resolve Query & Notify Fiduciary

D

Reconcile Signing

D

No

Signing Complete

Archive File

Slip Complete

No

D

D

D

Original Premium Accounting - Proposal

Fiduciary Accounting

Xchanging Technician

Post/CouriersTechnical

AccountingBroker Support

TWINS = Data Processing SystemGC DMS = Guy Carpenter Document Management SystemReVision = Data Processing SystemD = DelayEM = Electronic Message

EM

EM

No

No

No

Check Content of ePackage

Signing Complete

Signing Notification Received(TWINS)

Slip Creation (ReVision/TWINS)

Create ePackage for despatch

Process / Correct Transaction

(TWINS)

Slip Scanned (GC DMS)

Transmit ePackage

Errors?

Return ePackage to GC Technical

Accounting

Package Rejected?

Create Query Record and send to GC Tech Acc

Notify Tech Acc of Slip in DMS

(e-Mail)

Reconciled?

Receive returned package

Risk Tidy Up (TWINS)

Sign and update Slip

Record Receipt of ePackage

Scan signed slip to GC DMS

Reconcile Signing

ePackage Complete

Notify Broker Support Signed

Slip complete (e-Mail)

Slip Complete

Review Slip (from GC DMS)

Transport Package to Xchanging

London(Xchanging Post)

Post Room return Package to GC Tech (Internal

Post)

Collect Package from Xchanging

London(Internal Post)

Transport Package to Witham

(Internal Post)

Return Signed Slip to GC Tech

Acc

Print Slip from ePackage

D

D

D

D

D

EM

Guy Carpenter 5

The A&S Repository Experience Benefits Realised?

Guy Carpenter have been using the A&S Repository via DRI now for two months and are already seeing the benefits:

Efficient and quicker delivery of documentation to Xchanging

Improved reconciliation of signing numbers and dates information

Earlier notification of signing numbers and dates

Improved error management process

Effective processes resulting in reduced error rates

Increased usage of De-Linking

Improved internal processes

Improved business controls

Guy Carpenter 6

The A&S Repository Experience Implementation Tips

Tips for implementation:

Work closely with Xchanging on planning the roll-out

Build the accounting checks in to your system to reduce errors early on

Integrate the DRI process in to the processing systems

Test common scenarios with Xchanging end-to-end

Monitor every message for the first couple of weeks

Follow up issues immediately with the Xchanging implementation project manager.