RIBA Enterprises – an introduction Richard Waterhouse – Chief Executive.

RIBA Enterprises – an introduction Richard Waterhouse – Chief Executive

Positioning and strategy

Vision and mission

Company vision To maximise sustainable profit growth for the RIBA, by being the recognised experts on information in the construction, architecture and built environment sectors

Information end users (specifier) marketTo be the market leading provider of information management products and services in the UK, providing expert technical information, specification support, and document management tools to all those working in the built environmentAdvertising (manufacturer) marketTo be the first choice provider of advertising opportunities for customers seeking to promote to professionals within the construction information users market

Retail (bookselling and publishing) marketTo satisfy all the retail needs of professionals within the UK construction industry and to be the leading publisher and re-seller of books, contracts and forms to the architecture, design and built environment market

Recruitment marketTo be consistently ranked above our competitors as a provider of an ethical and high quality recruitment service to the architecture and related professions

Key metrics

Key statistics

Current turnover: £18.3m (2006) £19.6m (2007)Current profit: £2.07m (2006) £2.61m (2007)Margin: 11.2% 13.3%

Staff employed: 250 262

Offices: London (Bonhill Street), Newcastle and Newark

Bookshops: London (Portland Place and Chelsea Harbour)Manchester, Birmingham, Liverpool, Belfast

Group and Company structure

RIBA structure

RIBA Council

RIBA Trust

RIBAHoldings Board

RIBAProfessional Services

RIBAEnterprises

MembershipPracticeEducationRIBA Regions

Not for profit

RIBA LibraryAwards (Stirling)Public promotionLecture series

Charity

Info. End usersAdvertisersRetailRecruitment

Trading Company

RIBA structure

RIBA Council

RIBA Trust

RIBAHoldings Board

RIBAProfessional Services

RIBAEnterprises

MembershipPracticeEducationRIBA Regions

Not for profit

RIBA LibraryAwards (Stirling)Public promotionLecture series

Charity

Info. End usersAdvertisersRetailRecruitment

Trading Company

RIBA Enterprises structure

RIBA EnterprisesBoard

Specifier / ManufacturerMarkets

RetailMarket

NBSSpecification

NBSInformation

RIBAAdvertising

IHS / NBSJV

RIBABookshops

RIBAPublishing

RIBAAppointments

Specifier / Manufacturer market

Bookselling / Publishingmarket

RecruitmentMarket

Executive Management Team

RecruitmentMarket

RIBA Enterprises structure

RIBA EnterprisesBoard

Specifier / ManufacturerManagement Team

RetailManagement Team

NBSSpecification

NBSInformation

RIBAAdvertising

IHS / NBSJV

RIBABookshops

RIBAPublishing

RIBAAppointments

Specifier / Manufacturer market

Bookselling / Publishingmarket

RecruitmentMarket

Executive Management Team

RecruitmentMarket

RIBA Enterprises structure

Specifier / ManufacturerMarket

NBSSpecification

NBSInformation

RIBAAdvertising

NBSLearning Services

NBS Building

NBS Eng. Services

NBS Landscape

NBS Scheduler

NBS South Africa

NBS Contract Admin

NBS Building Regs

NBS OLI

NBS Perspective

NBS Training

NBS Seminars

NBS LearningChannels

RIBA Product Selector

RIBA CPD

NBS Plus

RIBA Mail

IHS / NBSJV

CIS UK

CIS Ireland

CIS Middle East

CIS Hong Kong

CIS for NBS Building

Markets, customers and competition

Markets, customers and competition

Industry forecasts:- Markets are looking unsteady

- Housing is in crisis

- Commercial and health also in decline

- Industrial, leisure and education sectors still growing

- Industry confidence at its lowest position since 1992

- Buoyed by the Olympics in 2012 and through international working

Markets, customers and competition

Markets, customers and competition

Markets, customers and competition

Markets, customers and competition

Markets, customers and competition

Markets, customers and competition

The Market: ContractorsEarly 2008 - 112 Contractors prosecuted for Competition infringement

Changes in procurement as a result?

Competition: BarbourBarbour have exited the specification market

They have withdrawn their information (standards and regulatory) delivery tool

Focussing on product information and health and safety

Markets, customers and competition

Understanding customers:

Customer strategy

Development of our customer management strategy

- customer profiling

- customer segmentation

- targeted management based on current and future value

CRM investment

- investigation of the ‘gold standard’ and business requirements

- plan for investment – one system or many?

- delivery programme

Markets, customers and competition

NBSWebsite

Product Selector

Internet

RIBA BooksWebsite

Technical Information

ProductInformation

Document Book Info

JobsAdverts

AppointmentsWebsite

Information bulletin emailed to customers

CustomerFinance system

MN / NBS sales leads

RIBA Mail sales

Content links to websites

Websites provide interaction and registration for other emails

Increase in Database helps sales

Single Customer Database

Bookshop sales

PS Distribution

Markets, customers and competition

Current CRMs

Information End Users Retail customers RecruitmentAdvertisers Central

Markets, customers and competition

Information End Users Retail customers RecruitmentAdvertisers Central

New CRM ?

Information End Users Retail customers RecruitmentAdvertisers Central

Markets, customers and competition

New CRM

Data layer

New products and services

Products and services – NBS Perspective

Launch of NBS Perspective

- developed with ARUP

- launched in April

- information management tool for the whole industry

- supports multiple (200+) file viewing and red-lining

- provides simple document exchange

- introduces ‘web-courier’ for information exchange

Provides the ‘stickiness’ needed to encourage our customers to use NBS every day

Could be developed for hosting and archiving

Products and services – NBS Perspective

Briefing / Employer’s Requirements / outline

spec

NBS Building/ Services/

Landscape etc

NBS Scheduler / Ref spec/ Contract cost planner and

controller

Preliminaries Design Guidance/ Shortcuts

Building Regs Guidance

Regulatory and Standards info

Product info

Specification Guidance

Project Design And Documentation

Project Admin

Project data

QA management

Search engine

Office cost control

3rd party CAD systems

Project Extranets

NBSWebsite

Office Library Index

Product Selector

IHS j.v (CIS and Key4)

Internet

RIBA BooksWebsite

Products and services

Development of Learning Services

Requirement for CPD – continuing professional development

Need to co-ordinate learning activity – books, training, CPD and seminars

Acquisition of ‘Learning information’ under our Learning Services concept

- recently acquired a TV production company

- includes approx 400 technical videos, delivered on CD, DVD and online

Channels for:

- Architects, Surveyors, Engineers and Planners

http://www.thenbs.com/products/nbsChannels/index.asp

Products and services

NBS Building launched in South Africa

- developed with Davis Langdon and Klassidex

- launched in April 2008

New contractual formats launched

-RIBA Agreements

- client engagement of an architect

- Updated to latest legal position

- CIC Consultants Contract

- multi-disciplinary contract engagement forms

- defines roles of the parties at each project stage

Questions?