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REQUEST FOR PROPOSALSRFP#024375p
COMPUTER AIDED DISPATCH,
GEOGRAPHIC INFORMATION
SYSTEM AND AUTOMATIC VEHICLELOCATION FOR MACON COUNTY
EMERGENCY MANAGEMENT
ISSUEDATE: DECEMBER23,2011
ISSUING DEPARTMENT:
MACON COUNTY FINANCE DEPARTMENT
5 WEST MAIN STREET
FRANKLIN, NC 28734
PHONE: (828) 524-1640
FAX: (828) 349-2520
ATTN: LINDSAY MCCONNELL, PURCHASING AGENT
PROPOSALS WILL BE RECEIVED UNTIL JANUARY 12, 2012 AT 3:00 p.m.
PROPOSALSARETOBESEALEDANDMAILEDVIAUSPSTOTHEABOVEADDRESSORDELIVEREDTO
THEPURCHASINGAGENTSOFFICELOCATEDINTHEMACONCOUNTYANNEXBUILDINGAT5WEST
MAINSTREET,FRANKLIN,NC28734
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MACONCOUNTY,NORTHCAROLINA
FINANCEDEPARTMENT
RFPNo.024375p December23,2011
REQUESTFORPROPOSALSFORCOMPUTERAIDEDDISPATCH,GEOGRAPHICINFORMATION
SYSTEMANDAUTOMATICVEHICLELOCATIONFORMACONCOUNTYEMERGENCY
MANAGEMENT
PursuanttoNorthCarolinaGeneralStatue143129.8,MaconCountyisrequestingandwillacceptsealedproposalsforaComputerAidedDispatchSystemandGISMappingDisplaySystem,includingallsoftwareandhardware,untilJanuary12,2012,at3:00p.m.byLindsayMcConnell,MaconCountyPurchasingAgent,attheMaconCountyAnnexBuilding,5WestMainStreet,Franklin,NC28734. ThesealedproposalsshallbeopenedintheofficeofLindsayMcConnell,MaconCountyPurchasingAgent,MaconCountyAnnexBuilding,5West
MainStreet,
Franklin,
NC
28734
on
January
12,
2012
at
3:00
p.m.
The
proposals
submitted
shallnotbesubjecttopublicinspectionuntilthecontractisawarded. InterestedpartiesmayobtainacompletedescriptionoftheComputerAidedDispatchSystemincludingallsoftwareandhardwarefromLindsayMcConnell,MaconCountyPurchasingAgent,5WestMainStreet,Franklin,NC28734,PhoneNumber(828)5241640,anytimebetweenMondayandFriday,8:00a.m.until4:00p.m.,exceptholidays. Anycontractresultingfromaproposalsreceivedshallbeawardedtothepersonorentitythatsubmitsthebestoverallproposalasdeterminedbytheawardingauthority. ThefactorstobeconsideredbyMaconCountyinawardingthecontractincludingthefollowing:
1. Abilityandexperienceofpersonorentitymakingtheproposaltoperformtheconformityofthatpersonorentitytothespecifications;
2. TheproposalthatwillbeinthebestinterestofMaconCounty;3. Thequalityoftheworkmanshipofthepersonorentitymakingtheproposal;4. Theequipmentperformanceoftheequipmentproposedbythepersonorentity
makingtheproposalandthereliabilityofthesame;5. Designfeaturescontainedintheproposalbythepersonorentitymakingthe
proposalwhichwouldbeadvantageoustoMaconCounty;6. FreedomofprematureobsolescenceofsuchsystemsbyMaconCounty;7. Easeofinstallationremovalandservicingsuchsystems;8. Equipmentinterchangeabilityinsuchsystems;9. Safetyandsecurityprovisionsinsuchsystems;10. Warrantiesandservicecontractsavailableintheproposal;11. Minimuminstallationtimeofsuchsystems;12. Redundancyofsuchsystems;13. QualityofServiceonsuchsystems;14. Serviceresponsetimeonsuchsystems;and15. Priceofsuchsystemsandservice,thoughsuchshallnotbetheonlyconsideration.Notwithstandingtheforegoing,MaconCountyreservestherighttorejectanyorallproposals.
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AllproposalsinresponsetothisrequestforproposalscontainedhereinshallbemadetoLindsayMcConnellMaconCountyPurchasingAgentinasealedenvelopecontainingproposalandbemarkedupontheoutsidethefollowing:COMPUTERAIDEDDISPATCH,GEOGRAPHICINFORMATIONSYSTEMANDAUTOMATICVEHICLELOCATIONFORMACONCOUNTYEMERGENCYMEDICALSERVICES. Thenameandaddressofthepersonorentitymakingtheproposalmustbeplainlymarkedontheoutsideofeachenvelope.
MAILINGINSTRUCTIONS
1. Biddersubmitacomplete,fullyexecutedRFPdocument.2. Ifmailed,proposalshouldbeforwardedbycertifiedU.S.PostalService. Pleaseaddress
andmarkyourbidasshownbelow.
3. IfforwardedotherthanbyU.S.PostalService,deliverymustbemadedirectlytoMaconCountyPurchasingAgent,MaconCountyAnnexBuilding,5WestMainStreet,Franklin,
NC28734.
NOTE: IFMAILORDELIVERYBYANYOTHERMEANSISDELAYEDBEYONDTHEDATEANDHOURSETFORBIDOPENING,PROPOSALTHUSDELAYEDWILLNOTBECONSIDERED.
MACONCOUNTYPURCHASINGAGENT
ATTN: LINDSAYMCCONNELL
5WESTMAINSTREET
FRANKLIN,NC
28734
COMPUTERAIDEDDISPATCH,GEOGRAPHIC
INFORMATIONSYSTEMANDAUTOMATICVEHICLE
LOCATIONFORMACONCOUNTYEMERGENCY
MEDICALSERVICES
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I. DescriptionofProcurementProcessA. RequestforProposalMaconCountyGovernmentisseekingaprimevendortoprovideafullyintegratedsinglesourcesolution;includingimplementation,service,trainingandmaintenanceofaComputerAidedDispatch,GeographicInformationSystemandAutomaticVehicleLocationforMaconCountyEmergencyManagement. PursuanttoNorthCarolinaGeneralStatue143129.8,thecontractwillbeawardedtothepersonorentitythatsubmitsthebestoverallproposalasdefinedbytheawardingauthority. ThefactorstobeconsideredbyMaconCountyinawardingthecontractincludethefollowing:
16. Abilityandexperienceofpersonorentitymakingtheproposaltoperformtheconformityofthatpersonorentitytothespecifications;
17. TheproposalthatwillbeinthebestinterestofMaconCounty;18. Thequalityoftheworkmanshipofthepersonorentitymakingtheproposal;19. Theequipmentperformanceoftheequipmentproposedbythepersonorentity
makingthe
proposal
and
the
reliability
of
the
same;
20.DesignfeaturescontainedintheproposalbythepersonorentitymakingtheproposalwhichwouldbeadvantageoustoMaconCounty;
21. FreedomofprematureobsolescenceofsuchsystemsbyMaconCounty;22. Easeofinstallationremovalandservicingsuchsystems;23.Equipmentinterchangeabilityinsuchsystems;24.Safetyandsecurityprovisionsinsuchsystems;25.Warrantiesandservicecontractsavailableintheproposal;26.Minimuminstallationtimeofsuchsystems;27.Redundancyofsuchsystems;28.QualityofServiceonsuchsystems;29.
Service
response
time
on
such
systems;
and
30.Priceofsuchsystemsandservice,thoughsuchshallnotbetheonlyconsideration.B. InterpretationsandClarifications:RequestsforinformationorclarificationofthisRFPmustbemadeinwritingandaddressedtoLindsayMcConnellattheaddress,fax,oremailaddresslistedbelow,withemailbeingthepreferredmethodofcommunicationnolaterthanThursday,January12,2012at10:00am.NOEXCEPTIONS. PleasereferencetheRFPpageandtopic.
LindsayMcConnellPurchasingAgent5WestMainStreetFranklin,
NC
28734
Phone: 8285241640,Fax: 8283492520Email: [email protected]
C. SubmissionofRFP:One(1)originalandone(1)electroniccopyoftheproposalalongwiththeNonCollusionAffidavitshallbesubmittedonorbeforeJanuary12,2012at3:00p.m.to:
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MaconCountyPurchasingAgentAttn: LindsayMcConnell5WestMainStreetFranklin,NC 28734
SealedproposalsshouldbeclearlymarkedCOMPUTERAIDEDDISPATCH,GEOGRAPHICINFORMATIONSYSTEMANDAUTOMATICVEHICLELOCATIONFORMACONCOUNTY
EMERGENCYMEDICALSERVICES.
Whenreceived,allproposalsandsupportingmaterials,aswellascorrespondencerelatingtotheRFP,shallbecomethepropertyoftheCounty. Proposalssentbyfaxwillnotbeaccepted.
AsallowedunderNCGS143.129.8,proposalsshallnotbesubjecttopublicinspectionuntilacontractisawarded.
Insubmitting
a
proposal,
it
is
understood
by
the
vendor
that
Macon
County
reserves
the
righttoacceptanyproposal,torejectanyandallproposalsasnonresponsiveandtowaiveanyirregularitiesorinformalitiesinproposalswhentodosoisinthebestinterestofMaconCounty.
Anyproposalmaybewithdrawnormodifiedbywrittenrequestofthevendor,providedsuchrequestisreceivedbytheCountyatthedesignatedaddresspriortothedateandtimesetforreceiptofproposals.
Ifaproposalincludesanyproprietydataorinformation,suchdataorinformationmustbespecificallyidentifiedassuchoneverypageonwhichitisfound. Dataorinformationso
identified
will
remain
confidential
to
the
extent
allowed
by
North
Carolina
law
and
will
be
usedbyMaconCountypersonnelsolelyforthepurposesofevaluatingproposalsandconductingcontractnegotiations.
ThecostofpreparingaresponsetotheRFPwillnotbereimbursedbytheCounty.
AftertheRFPissuedate,allcommunicationsbetweentheIssuingDepartmentandprospectiveProposersshallbeinwriting. Emailorfacsimilequestionswillbeaccepted. Anyinquiries,requestsforinformation,technicalquestions,clarifications,oradditionalinformationshallbedirectedtoLindsayMcConnellattheaddress,facsimilenumber,oremailonpageoneofthisRFP.
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NONCOLLUSIONAFFIDAVIT
COMPUTERAIDEDDISPATCH,GEOGRAPHICINFORMATIONSYSTEMANDAUTOMATIC
VEHICLELOCATIONFORMACONCOUNTYEMERGENCYMEDICALSERVICES
1. Thesignerofthisdocumentisthe_____________________________(Title)of____________________________________________(company),whoistherespondentthathassubmittedtheattachedbidresponse.
2. Theundersignedpersonisfullyinformedconcerningthepreparationandcontentsoftheattachedresponseandofallpertinentcircumstancesrelatedtoit,andisauthorizedtosignthisaffidavit. Thisaffidavitisgivenunderpenaltyofperjuryasprovidedbylaw.
3. Suchbidresponseisgenuineandisnotcollusiveofshaminanywaywhatsoever.4. Neitherthepersonrespondingnoranyofitsofficers,partners,owners,agents,
representatives,employeesorpartiesininterest,includingthesignerofthisaffidavit,haveinanywaycolluded,conspired,connived,oragreed,directlyorindirectly,withanyotherrespondent,firmorpersontosubmitcollusiveorsubmitshamresponseinconnectionwiththecontractforwhichtheattachedresponsehasbeensubmittedortorefrainfromrespondinginconnectionwithsuchcontract,orhasinanymanner,directlyorindirectly,soughtbyagreementorcollusionorcommunicationorconferencewithanyotherresponder,firm,orpersontofixthepriceorpricesintheattachedresponseorofanyotherresponder,or,tofixany
overhead,profit,
or
cost
to
secure
through
collusion,
conspiracy,
connivance
or
unlawfulagreementanyadvantageagainsttheBoardofCountyCommissioners,MaconCountyoranypersoninterestedintheproposedcontract.
5. Thepriceorpricesquotedintheattachedresponsearefairandproperandarenotderivedbyanycollusion,conspiracy,connivanceorunlawfulagreementonthepartoftherespondentoranyofitsagents,representatives,owners,employees,orpartiesininterest.
____________________________________________SignatureofOfficer
Subscribedandsworntobeforeme,this_____________dayof_____________,20______.
NotaryPublic__________________________________________
Mycommissionexpires_________________________________ (SEAL)
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MACONCOUNTYGOVERNMENTEMERGENCYMEDICALSERVICES
1. INTRODUCTIONANDBACKGROUNDTheComputerAidedDispatch,GeographicInformationSystemandAutomaticVehicleLocationsystemshallusestateofarttechnology. Nopartoftheproposedoperating
systemshall
be
in
testing
mode,
all
components
must
be
fully
functional.
The
contract
willbeafirmfixedpricecontract.
MaconCountyencompassesapproximately515squaremileswithapopulationofapproximately33,922.ItincludestheTownofFranklinandtheTownofHighlands.PublicsafetycommunicationsareprocessedbyMaconCountyDispatch,whichisadivisionofMaconCountyEmergencyServices. ThecenterislocatedinFranklinat104EastMainStreet. Thedispatchcenterserves3policeagencies,11firedepartmentsand1ambulanceserviceanddispatchesapproximately30,000callsforserviceannually.
1.1. ProjectObjectivesMaconCountyisseekingproposalsforaseamlesslyintegratedComputerAidedDispatch(CAD),
Geographic
Information
System
(GIS)
and
Automatic
Vehicle
Location
(AVL)
system.Theproposedsystemmustbecapableofservicingamultiorganizational/multijurisdictionalPublicSafetyAnsweringPosition(PSAP)andbecustomizabletotheindividualuser.TheproposedsystemmustutilizeaWindowsplatformandhaveanApplicationProgrammingInterface(API)availabletoenableexistingMobileandRecordsManagementSystem(RMS)providerstodevelopbidirectionalinterfacestotheCAD/GIS/AVLsystem.Theproposedsystemmustbeabletointerfacetoa911systemandincludeANI/ALIandTDDdatatransfer.Theproposedsystemmustbeabletointerfacewiththirdpartypagingandalertingsystems,aswellascallquestionprotocolapplications.TheproposedsystemmustprovideaonewayinterfacetotheState/NCICsystemandmustincludearobustreportingmoduletoallowagenciestoextract
statisticaldata
for
each
agency
by
incident,
time,
date
or
unit.
Thefollowingstandardmodulesarerequired:BeontheLookout(BOLO) Help/OnlineBookPaging/Faxing MasterVesselIndexWrecker/TowRotation ReportsVehicleFile PrefirePlansCommandLineEntry HydrantsSystemStatusManagement GISBasedEventAnalysisRouting GISImagingWarrants MasterNameIndex
Dynamic
Routing
Car
Chase
MapBasedTowRotation
ThefollowingtabledescribesthedesiredspecificationsofthesystemfortheCounty:Software
TotalNumberofSystemusers: 20
NumberofFullCADDispatchpositions: 6
NumberofCADAdministratorpositions: 3
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NumberofCADViewonlypositions: 1
Training
Numberofcalltakersand/ordispatcherstobetrained: 16
Numberofadministratorstobetrained: 4
Numberofuserstobetrainedonviewonlyworkstations: 0
Number
of
administrators
to
be
trained
on
view
only
workstations:
1
1.2. ProposalCostsAllcostsincurredbytheFirminpreparingtheproposal,orcostsincurredinanyothermannerinrespondingtothisproposalwillbesolelytheresponsibilityoftheFirm.AllmaterialanddocumentssubmittedbytheFirmsinresponsetothisRFPbecomethepropertyofMaconCountyandwillnotbereturned.
1.3. OpenProcurementTheCountyreservestherighttoleaseand/orpurchasemoreorlessofeachitemorserviceattheunitpriceofferedintheVendor'ssystem,unlesstheVendorspecificallyandexplicitlylimitstheresponseinthisregard.TheCountyreservestherighttonegotiatewithVendorsregardingvariationstotheoriginalproposal(s)thatmaybeinthebestinterestoftheCounty. Proposalsshallremainfirmforthirty(30)daysfromopening.
1.4. CompliancewithIndustryRegulationsandStandardsDuringtheirwork,constructionandequipmentinstallation,allcontractorsmustmeetorexceedcurrentstandardsoftheorganizationsandguidelineslistedbelow:
FederalCommunicationsCommission(FCC) ElectronicIndustriesAssociation(EIA) InstituteofElectricalandElectronicEngineers(IEEE) AmericanNationalStandardsInstitute(ANSI) TheEnvironmentalProtectionAgency(EPA) ContractorWorkHoursandSafetyStandardsAct EqualOpportunityAct FederalAviationAuthority(FAA)
1.5. AddendatothisRFPTheAgencywillnotberesponsiblefororalinterpretationsgivenbyanyofitsemployees,representativesorothers.Theissuanceofawrittenaddendumistheonlyofficialmethodwherebyinterpretation,clarificationoradditionalinformationcanbegiven.IfanyaddendaareissuedtothisRFP,theCountywillattempttonotifyallprospectiveVendorswhohavesecuredtheRFP.However,itwillbetheresponsibilityofeachVendor,priorto
submittingthe
competitive
proposal,
to
contact
the
Countys
Point
of
Contact
to
determineifaddendawereissuedandtomakesuchaddendaapartofitscompetitiveproposal.
2. BusinessTermsandConditions2.1. NewEquipment,SoftwareVersion
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TheCountyshallacceptonlynewequipmentandthelatestversionofsoftwareand/oroperatingsystems. Usedand/orremanufacturedequipmentwillnotbeaccepted.
2.2. VendorCommitmentTheVendormustoffermaintenanceandupgradesfortheoperationalsoftwareandhardwareatitsthencurrentpublicreleasedlevelduringthetermofthecontractoranysubsequentmaintenancecontractswiththeCounty,pursuanttothisRFP.
2.3. PaymentTermsFollowingistheCountysscheduleforpaymentstotheVendor.
1. InitialPayment: TheCountywillpaytheVendorapaymentof70percent(70%)ofsoftware,servicesandfirstyearsoftwareandequipmentmaintenanceand100percent(100%)oftheequipmentandthirdpartysoftwareamountsforthesubsystem.
2. InstallationPayments: Upondeliveryandinstallationofthesoftwareandequipmentofeachsubsystempublishedontheorderform,theCountyshallbe20percent(20%)ofthesoftware,services,andfirstyearsoftwareandequipment
maintenanceamount.
3. FinalPayment: TheCountyshallmakefullandfinalpaymentontheorderformuponthebeginningofproductiveuseofthesubsystemfortheremainingtenpercent(10%)ofsoftware,services,andfirstyearsoftwareandequipmentmaintenanceamountforeachsubsystemplacedintoproduction,plusanyunpaidamount.
4. OtherPotentialMilestones:a. UponordertheCountywillpaytheVendor50percent(50%)ofcustom
interfacesandothercustomizations.b. UponthebeginningofproductiveusetheCountywillpaytheVendorthe
remaining50percent(50%)ofcustominterfacesandother
customizations.
c. UponordertheCountywillpaytheVendor100percent(100%)ofchangeorders.
2.4. IndependentContractorStatusItisexpresslyunderstoodandagreedthattheproposingVendorisanindependentcontractoratalltimesandforallpurposeshereunder.Officers,employeesorrepresentativesoftheVendorwillnotbedeemedinanywaytobeandshallnotholdthemselvesoutasemployees,servants,representativesoragentsoftheCountyandwillnotbeentitledtoanyfringebenefitsoftheCountysuchas,butnotlimitedto,healthandaccidentinsurance,lifeinsurance,longevity,economicincreasesorpaidsickorvacationleave.TheVendorwillbesolelyresponsibleforpayrollwages,forthewithholdingandpayment
of
all
income
and
social
security
taxes
to
the
proper
federal,
state
and
local
governmentsandforprovidingworkerscompensationandunemploymentinsuranceoftheVendor.
2.5. AssignmentofContractualRightsItisagreedthatthesuccessfulVendorshallnotassign,transfer,conveyorotherwisedisposeofthecontractoritsrights,titleorinterestinanypartthereof,withoutprior
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writtennotificationtotheCounty.AllsubcontractorsprovidingonsiteservicesmustbeapprovedbytheCounty.
2.6. StatementofTimeAperiodoftime,unlessstatedasanumberofworkdays,shallincludeSaturdays,Sundays,andholidays.
2.7. NondiscriminationinEmploymentandAffirmativeActionDuringtheperformanceofthiscontract,theVendoragreesasfollows:
1. TheVendorwillnotdiscriminateagainstanyemployeeorapplicantforemploymentbecauseofrace,religion,color,sexornationalorigin,exceptwherereligion,sexornationaloriginisabonafideoccupationalqualificationreasonablynecessarytothenormaloperationoftheVendor.TheVendoragreestopost,inconspicuousplacesavailabletoemployeesandapplicantsforemployment,noticessettingforththeprovisionsofthisnondiscriminationclause.
2. TheVendor,inallsolicitationsoradvertisementsforemployeesplacedbyoronbehalfoftheVendor,willstatethatsuchVendorisanequalopportunity
employer.
3. Notices,advertisementsandsolicitationsplacedinaccordancewithfederallaw,ruleorregulationshallbedeemedsufficientforthepurposeofmeetingtherequirementsofthisRFP.
2.8.QualificationsofProposersTheCountymaymakesuchreasonableinvestigationsasdeemedproperandnecessarytodeterminetheabilityofsolicitedandunsolicitedProposerstoperformthework.ProposersmustfurnishtheCountyallsuchinformationanddataforthispurposeasmayberequested.TheCountyreservestherighttoinspectProposers'physicalplantspriortoawardtosatisfyquestionsregardingProposercapabilities.TheCountyfurtherreserves
the
right
to
reject
any
proposal
if
the
evidence
submitted
by
or
investigations
of
such
ProposerfailstosatisfytheCountythatsuchProposerisproperlyqualifiedtocarryouttheobligationsofthecontractandtocompletetheworkcontemplatedherein.
2.9. CompliancewiththeLawVendorsshalladheretoallapplicablefederal,stateandlocallawsordinancesandregulationswhilerenderingservicespursuanttoanyAgreemententeredintoasaresultofthisRFP.
2.10Maintenance
SoftwaremaintenancesupportisexpectedtobeavailableonahotlineorsimilarcapabilitysothatCountypersonnelmaycontactsupporttechnicians.Asecurehighspeed
Internet
connection
is
required
for
software
troubleshooting.
Vendors
will
offer
a
yearlymaintenancecontractforsoftwaresupporttobeginuponacceptanceofthesystemintheirbiddocument.Itispreferredthatsoftwaremaintenanceannualpricesquotedintheproposalwillbefirmforoneyearfromdateofacceptance.
2.11Licenses,PermitsandApprovals
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TheVendorwillobtainandpayforallpermits,licensesandapprovalsnecessaryforthemtoperformtheircontractedservices.TheVendorwillcomplywithallofthelawsordinances,rulesordersandregulationsrelatingtoperformanceofwork.ItistheCountysresponsibilitytoobtainandpayforFCCandotherlicensestheyarerequiredtoobtain.TheVendorcanassisttheCountyinthisprocess,ifagreedtofortheproject,butinanadvisorycapacityonly.
3. ProposalFormatTheproposalmustcontainthefollowingsections,intheorderandformatdescribed:TableofContents:1. ExecutiveSummary2. CompanyProfile3. ResponsetoTechnicalRequirements4. DescriptionoftheProposedSystemSoftwareandMinimumSystemRequirements.5. ProjectManagementServices6. TrainingServices7. Maintenance,WarrantyandSupportinformation.8. References. Provideatleastthree(3)referencesitesofsimilarsystemswithcontact
name,phonenumber,address,applicationsinstalled,populationservedanddateofinstallation.
9. PriceProposal. Includecomprehensive,itemizedpricingforeachelementofProposersbid.
4. TechnicalRequirementsTheVendorsproposedapplicationsoftwaremustbecapableofmeetingthemandatoryrequirementsassetforthintheapplicationsoftwarechecklistsprovidedinthissection.TheCountyprefersthatallproposedsoftwarebecurrentlydevelopedandinstalledinotherjurisdictions.Whilesomemodificationoftheproposedsoftwaremayberequired
on
the
part
of
the
Vendor
to
meet
the
Countys
requirements,
the
County
will
not
consideroptionswherenewsystemdevelopmentisproposedforentiremodules.TheintentionoftheCountyistopurchasecommercialofftheshelf(COTS)softwarethathasahighdegreeoffunctionality.
WhenpackagesdonotpreciselymeettheCountysrequirements,theVendormuststatethecostsandscheduletoupdatethepackagestomeettheCountysspecifications.ThecostofallmodificationstotheVendorssoftwaremustbeincludedintheproposalcostsubmittedtotheCounty.ModificationstothesoftwaremustbemadeinsuchawaythattheCountywillnotbepreventedfromimplementingfuturereleasesoftheVendorssoftware.
4.1. FunctionalRequirementsChecklistFormatVendorsarerequiredtocompleteandsubmitallapplicationsoftwarechecklistsincludedinthissection.EachVendorsapplicationsoftwarewillbeevaluatedbasedontheinformationinthechecklists.Thesechecklistswillbeincluded,alongwiththerestoftheRFP,inthecontractwiththeVendor.AcceptanceofthesystemwillbecontingentupontheVendorsdeliveringsoftwarethatincludesallthefeaturespromisedbytheVendor.
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4.2.MandatoryRequirementsThefollowingrequirementsareMANDATORYfeaturesthatmustbeavailableintheproposedsystem.
4.3.ResponseCodesTheVendormustusethefollowingcodeswhencompletingtheapplicationsoftwarerequirementsmatrix.Foreachfeaturelisted,theVendormustincludeoneofthefollowingcodesintheCodecolumn.WhenthePForCDcodeisused,theVendormustalsoincludeanexplanationoftheplannedfeatureorcustomdevelopmentintheExceptionssectionthatfollowsthematrix.Theseexceptionsmustrefertothesectionandrequirementnumber.
SF Standardfeatureoftheproposedsoftware,currentlyavailableandinstalledatcustomersites.
PF Plannedfeatureofthestandardsoftware,availableinafuturerelease.CD Featurewillbeprovidedasanagencyspecificcustomdevelopedoption.NA Thisfeatureisnotavailableandthereisnoplantoprovideit.
Vendorsmustcompletethefollowinggeneralrequirementsquestionnairefortheproposed
applicationsoftware.Applyasingleresponsecode,refertoinstructionspageforeachfeature
listed. Blankswillbeconsiderednonresponsiveandarecausetoremovethevendorfrom
consideration.4.4.CADRequirements
Item# Requirement Code
GeneralSpecifications
1
AllequipmentmustcomplywithanyandallapplicableFederalCommunicationsCommissionRegulations,Part68andPart15,subpartJ.
2
AllequipmentmusthavebeeninserviceprovidingservicetoaclientwithintheContinentalUnitedStatesforaminimumofsix(6)months.
3
Thesystem
must
be
capable
of
complete
dial
up
remote
diagnostics
and
maintenance.
4
ThevendormustofferasinglepointofcontactforreportingtroubleswithE911equipment,LoggingRecorder,CADandthemappingapplication.
5
Thevendormustoffersoftwareupgradesatnoadditionalcostforthedurationofthemaintenanceagreement.
6 Alltrainingmustbecompletedusingtheagenciesdata.
7
ThevendormustcollectandloadtheagenciesCADdata,includingunits,statuscodesandeventcodes.
8
TheCADsystemmustbecapableofawiderangeofnetworkingandcommunicationsoptions for the use of Local Area Networks using TCP/IP and asynchronouscommunications.
9 The
CAD
system
must
interface
seamlessly
to
the
other
systems,
including
VoIP
phone
system,VoIPradiosystem,andtheIPbasedrecorder.
GeneralCADFunctionality
9
TheCADsoftwarepackagemustprovidecomputeraideddispatchingandunitupdatewindows,availableunitsandstationsinventorywindows,activeunitsstatuswindowsandactivecallswindows.
10
TheCADsystemmustallowuserstochangecolorschemeswithinwindowstoaddtoeaseofuse.
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11
TheCADsystemmustallowuserstocustomizewindows,includingresizingandrepositioningwindows,changingsortoptionsandhidingorviewingcolumns.
12
Thesystemmustallowuserstochangeandsavetheirwindowattributesandchanges(includingwindowsizeandposition,visiblecolumnsandcolumnorder)
13 Changestowindowattributesandviewsmustbepermissionbased.
14
TheCADsystemmustallowforadefaultdispatcherprofileinordertoallow
agenciesto
maintain
consistency
in
views
of
CAD
screens
15
TheCADsoftwaremustbesuppliedwithanE911interfacetoalloweasyentryofbasiccallinformationintothesystemandtoeliminateredundantdataentry.
16
TheCADsystemmustallowforoneclickremovaloflocationinformationautofilledfromE911interfaceisnotthelocationoftheincident.
17
TheCADsystemmustbeabletotakePhaseIILatitude/Longitudeinformationandrecommendthenearestphysicaladdress.
18
TheCADsystemmustbeabletotakerebidPhaseIIinformationandrecommendanupdatedaddresstotheuser.
19
ThesoftwaremustautomaticallyassignanincidentnumbertoeachCADcall.Thesenumbersmustbecomprisedofthefourdigityearandasequentialnumber.
20
TheCADsystemmustallowcase(OCA)numberstobemanuallyassignedonincidentswheredesired.
21
TheCADsystemmustallowformultiplecase/runnumberstobeassignedtoanincident
22
Thesystemmustallowforautomaticcasenumber/runnumbergenerationbasedondispositioncode
23
TheCADsystemmustallowRunorDepartmentnumberstobeautomaticallyassignedondispatch.
24
TheCADsystemmustallowforeachdepartmenttoutilizeitsownsetofcase/runnumberandallownumberstoberolledmonthlyoryearly.
25 Thesoftwaremustsupportbothfieldentryandcommandlineentryofdata.
26
TheCADsystemmustmaintainacompletecalldetailrecordforeacheventandmustbecompatiblewiththeincidentreportingandrecordsmanagementsubsystem.
27The
CAD
system
must
track
units
during
non
emergency
or
routine
functions
that
take
upaunitstime,suchastimespentincourtorinthesquadroom.
28
TheCADsystemmustautomaticallyassignaprioritytoanincidentbasedontheeventcodeutilized.
29
TheCADsystemmustallowfortheassigned/defaultprioritytobeagency/organizationspecific.
30 TheCADsystemmustallowforatleastninecallpriorities.
31
TheCADsystemmustallowfortheentryofanincidentdispositionwhenanincidentisclosed.
32
TheCADsystemmustallowforanincidentdispositiontobechangedaftertheincidenthasbeenclosedforanyperiodoftime.
33
TheCADsystemmustallowforadispositiontoberequiredbeforetheincidentcanbeclosed.
34
TheCADsystemmustprovidealistofdispositioncodestobedisplayedwhenenteringadispositioncode.
35
TheCADsystemmustprovidealistofeventcodes(complainttypes,incidenttypes)tobedisplayedupondemandwhenenteringanewincident.
36
TheCADsystemmustallowentryoffuturecalls.Thesependingcallsarereportedtotheusersatapredeterminedtime.Thesystemwillthenalerttheoperatorofthecallstatusandrequirements.
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37
TheCADsystemmustallowmultipleCADfunctionstobeinprogressatthesametime.
38
TheCADsystemmustprovidefunctionkeyaccessforfrequentlyusedscreensandfunctions.
39
TheCADsystemmustprovideaninteractivehelpfunctionwithcomputerinitiateddialoguessuchasmenuselectionsorWindowsbasedpointandclickfunctions.
40
TheCAD
system
must
provide
online
access
to
complete
help
documentation.
41 TheCADsystemmustprovidecontextsensitiveonlinehelp.
42 TheCADsystemmustallowaclosedCADincidenttobereopened.
43 TheCADsystemmustmaintainafileofallcallsreceived.
44
TheCADsystemmusthaveamoduletoallowuserstoenter(backin)callsanddataaftersystemdowntime(CatchUpmodule).
45
TheCADsystemmusthavetheabilitytologusersoffautomaticallyafterapredeterminedperiodofinactivity.
46
TheCADsystemwillallowuserstotrackgovernmentmandatedstatistics(collectRacialProfilingdata).
47 TheCADsystemwillrequiredatestobeenteredinanMMDDYYYYformat.
48 TheCADsystemrequiresamilitary(24hour)timeformat.
49 TheCADsystemwillfunctioninasingleormultijurisdictionalenvironment.
50
TheCADsystemmustallowuserstosearchandviewjailinmateinformationwhenapplicable.
51
TheCADsystem,whereusedsimultaneouslywithEMD,mustupgradeordowngradeeventsbasedoninformationfromEMD.
52
TheCADsystem,whereusedsimultaneouslywithEMD,mustincludeEMDcommentsinCADnarratives.
53
TheCADsystem,whereusedsimultaneouslywithEMD,mustallowforthecoexistenceofCADandEMDeventcodes:toeitheralloworpreventEMDcodesoverwritingCADcodes.
54
TheCADsystem,whereusedsimultaneouslywithProQA,mustprovideanarrativereasonifandwhenaProQAsessionisterminated.
55
TheCADsystem,whereusedsimultaneouslywithProQA,mustincludeProQA
questionsas
part
of
other
CAD
details.
56
TheCADsystem,whereusedsimultaneouslywithEMD,mustallowrestrictionofEMDfunctionalitytousers,asdeterminedbymanagement.
57 TheCADsystemmustallowunitstobeloggedinbyunit#,badge#andradio.
58 TheCADsystemmustallowformultiplepersonneltobeloggedintooneunit.
59
TheCADsystemmustallowdispatchertoviewpersonnelinformationassociatedwithunitoccupants.
60 TheCADsystemmustallowdispatcherstosearchforofficersbyskills
61
TheCADsystemmustallowdispatcherstosearchvehicleIDnumbersforpersonnelinformation
62 TheCADsystemmustallowpagingofunits(manuallyandautomatically).
63
TheCADsystemmusttransmitCADincidentnumbersaspartofalphanumericpages.
64 TheCADsystemmustallowfaxingofincidentdetails(manuallyandautomatically).
65
TheCADsystemmusthavetheabilitytoexcludespecificincidentdetailinformationwhenfaxed.
66
TheCADsystemmusthavetheabilitytorestrictusersfrommanuallyenteringafaxnumberthatisnotdefinedinthesystem.
67 TheCADsystemmustinterfacewithTDD(TerminalDevicefortheDeaf)systems.
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68
TheCADsystemmustallowmediafilestobeattachedtoCADincidentsandviewed.Thefollowingfilesmustbesupported:WindowsMediaPlayerfiles;Imagefilessuchas.tif,.jpg,etc.;Adobe.pdffilesandMicrosoftWordfiles(.doc).
69
TheCADsystemmustprovidevalidationtoensureentryofpropertwoletterstateabbreviations,whereused.
70
TheCADsystemmustallowforexportofripandrunprintstoremoteprintersonthe
network.
71 Ripandrunprintsmustbeconfigurable.
72
TheCADsystemmustallowforexportofdatainASCIIformatforuseinthirdpartyapplications.
73 TheCADsystemmustprovidesupportforaminimumoffive(5)unittypes.
74
Thesystemmustprovideasystemstatusmanagement/coverageplanmodulethatwillutilizeagencydefinedcoverageplanstodisplayunmannedEMSpostsandresourceallocation.
75
ThesystemmustalertuserswhenEMSpostsareunmanned(orresourceshavefallenbelowsystemstatus/coverageplanrequirements).
76
ThesystemwillmakerecommendationsforresourcerelocationbasedontheEMSsystemstatuscoverageplan.
77
ThesystemmustallowuserstorelocateresourcestoEMSpostsbydraganddropfunctionality.
78
UsersmusthavetheoptiontodisplaythecurrentEMSresourceallocation/postcoverageatalltimes.
79
TheCADsystemwillrecommendunitsfordispatchbyconsideringthecurrentEMSpostcoverage.
80
TheCADsystemmustprovidetheabilitytoviewinthetrafficstopmodulepreviousCADincidentsrelatedtoaparticularvehicle.
81 TheCADsystemmustallowmultipletrafficstopscreenstobeopensimultaneously.
82
TheCADsystemsunitlogmustprovidedocumentationofactivitiesperformedandtheidentityoftheuserresponsibleforeachactivity.
83
TheCADsystemwillautomaticallydeterminethepriorityoftheincidentbasedupontheincidenttype.
84
TheCAD
system
will
color
code
events
in
the
active
events
display
by
priority.
85
AllCADstationswillbeupdatedwithnewstatusinformationautomaticallyandimmediately.
86 TheCADsystemmustallowuserstoaddinformationtoanincidentatanytime.
87
TheCADsystemmustdistinguishaninprogresstypeincidentfromotherpendingincidents.
88
TheCADsystemmustallowdispatcherstoview/accessnarrativesfromtheNarrativesViewerwindowforviewing,editing,addinginformationorsendingtootherCADusers.Featurewillprovideuserstheabilitytoquicklyviewallnarrativesforallcalls.
89
TheCADsystemwillallowuserstobesetupascalltakersonlyandrestrictsuchusersfromdispatcherfunctions
90
TheCADsystemmustprovideuserstheabilitytostackorassignlowprioritycallstoabusy
unit.
91
TheCADsystemwillallowunitstobeassignedtocallsthroughdraganddropfunctionality(clickingonaunitIDanddraggingittothecalltobedispatchedon).
92 TheCADsystemwillallowdispatcherstohavetheabilitytoupdateunitstatuses.
93
TheCADsystemmustprovidetheabilitytoplaceallunitsinastationoutofserviceoroffdutyatonetime.
94
TheCADsystemmustprovidetheabilitytoplaceallunitsinastationinserviceorondutyatonetime.
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95
TheCADsystemmustallowuserstoplaceaunitenrouteoronsceneafternotificationfromtheuniteveniftheunitwasnotdispatched.
96
TheCADsystemmustallowuserstoviewunithistory/loginformationfromcommandlineorfunctionkey
97
UsersmusthavetheabilitytoviewtheCADincidentfromtheunitlogwhenaCADincidentnumberisdisplayed
98The
CAD
system
must
differentiate
between
active
(dispatched)
and
pending
(non
dispatched)callsinthesystemmonitor.
99 Usersmustbeabletotogglebetweenpendingandactivecalls.
100 TheCADsystemmusthaveaseparatependingcallswindow.
101
TheCADsystemmustallowadispatchertocontrolasingleincidentandunitsassignedtotheincident,withthesingleincidentbeingtheonlyoneshowingontheirmonitor.
102
TheCADsystemshallallowforincidentstobestackedorheldforaparticularunitandwilldistinguishtheheldcallinthependingcallswindow.
103
TheCADsystemshallallowforincidentstobereopenedfromCADhistoryscreenandCADInquirescreen
104
TheCADsystemmustallowforduplicateincidentstobemergedandallinformationistransferredtotheincidentremainingopen.
105
WhenduplicatecallexistsinCADhistory,theremustbeavisualindicatorforthedispatcher
106
Whenenteringanincidentapopupmustappeartoalertthedispatchertheyareabouttocancelentryoftheincident.
107
TheCADsystemmustallowuserstoquicklyselectanycallfromthedisplayforupdating.
108
TheCADsystemmustallowunitstobeaddedasassisting(backup)unitsonacallafterithasbeendispatched.
109
TheCADsystemmustautomaticallysendacallbacktothependingcallqueueifallassignedunitsarepreemptedfromthatcall.
110
TheCADsystemmustalertusersoftheexistenceofstandardoperatingproceduresbaseduponcalltypeandlocation.
111
TheCAD
system
must
allow
administrators
to
develop
specific
lists
of
questions
for
userstoaskcallersbaseduponeventtypes.Thesequestionsmustautomaticallyappearwhenacallwiththateventtypeisplaced.
112 TheCADsystemmustallowforhandlingofcallsfortowingservice.
113
TheCADsystemmustallowforassignmentofwreckercompaniesfromarotatingwreckercompanyassignmenttableandmustallowforautomaticassignmentofthenextcompanyinauserdefinedrotation.
114
TheCADsystemmustallowformultiplewreckerrotationareas,eachwiththeirownrotationorderandtypeofrotationselection.
115
TheCADSystemmusttrackahistoryofallwreckercompaniesandtheirstatusonawreckerincident.
116
TheCADsystemmustallowforawreckertobereturnedtothewreckerassignmentlistoutofsequenceandbeusedasthenextupwrecker
117
TheCADsystemmustallowforassignmentofwreckercompaniesoutsideoftherotation(ownersrequest)toaccommodatecallersrequestingaspecificwreckercompany.
118
TheCADsystemmustallowdispatcherstosearchforwreckerincidentsbytagnumber,make,modelorcolor,ownernameorwreckercompany.
119 Partialorwildcardsearchingofwreckerinformationisrequired.
120
TheCADsystemmustprovidetheautopopulatebasicvehicleinformationintothewreckerincident.
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121
TheCADsystemmustallowuserstotrack/storeimpound,holdandreleaseinformation.
122
TheCADsystemmustprovideapreformattedinputscreenforquickentryofofficerinitiatedtrafficstops.
123
TheCADsystemmustprovideaFunctionkeyforquickaccesstoentryoftrafficstops.
124The
CAD
system
must
automatically
query
NCIC
for
vehicle
registration
on
all
methods
oftrafficstopentries
125
TheCADsystemmustallowdispatcherstoenterdataonvehiclesinvolvedinincidents.
126
TheCADsystemmustallowdispatcherstosearchforvehiclesinvolvedinpriorincidentsbyVINnumber,tagnumber,make,modelorcolor.Partialorwildcardsearchingofvehicleinformationisrequired.
127 TheCADsystemwillallowuserstoplaceacallonholdinordertotakeanothercall.
128
TheCADsystemwillallowuserstheabilitytosavepartiallycompletedcallsforservice,whichtheuserwillthenbeabletoretrieveandfinishprocessinginanyorder.
129
TheCADsystemmustallowuserstoenteranarrativeofunlimitedlengthonincidents.
130 TheCADsystemmustallowuserstoaddtoanarrativeasanincidentprogresses.
131
TheCADsystemmustallowasetupoptionthatlimitseditingofnarrativestothecreatorofthenarrativeonly.
132 TheCADsystemmustincludespellcheckingfornarratives.
133 TheCADsystemmustallowuserstoaddtoanarrativeafteranincidentisclosed.
134
TheCADsystemmustalertusersofpossibleduplicatecallsbaseduponincidentlocation.
135
TheCADsystemmustalertusersofpossibleduplicatecallsbaseduponuserdefinedradiussearch.
136 TheCADsystemmustallowforthetrackingandbillingoffalsealarms.
137
TheCADsystemmustallowuserstosendmessagestousersorgroupsofusersoftheirchoice.
138The
CAD
system
must
allow
users
to
send
mail
to
external
users
(through
MS
Outlook)
fromtheCADmailbox.
139 TheCADsystemmustallowuserstoforwardandreroutemessages.
140
TheCADsystemmustallowuserstosendmessagestomobileunitsifinterfacingwithMDTs.
141
TheCADsystemwillallowuserstoinquireintopastCADincidentsviaaformwheretheycaninputsearchvariables.
142
TheCADsystemmustallowuserstoinquireintopastCADincidentswithpartialdataorwildcardsearches.
143
TheCADsystemwillallowusersimmediateaccesstosummaryordetailonallincidentsvisibleontheirscreens.
144 TheCADsystemwillallowforanunlimitednumberofactiveincidents.
145
TheCADsystemwillallowuserstoenterdataofanysortintoaBookFilewheretheycancallitupquicklyforreference.
146
TheCADsystemwillallowuserstoenterPreFirePlansbasedonbuildingnames,addressesorlocations.
147
TheCADsystemmustallowuserstomonitorinprogresseventswithrealtimeupdates.
148
TheCADsystemmustallowuserstosave/waitincompletecallsforserviceinordertoprocesshigherprioritycalls.
149 Incompletecallsforservicemustbeaccessibletoallusers.
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150
TheCADsystemmustprovideawaytoidentifyifthereportingpartyhasrequestedcontactwithresponders.
151
TheCADsystemmustallowuserstoenterasituationfoundcodeforcallsforservice.
Timers
152
TheCADsystemmustutilizeeventandunitstatustimerstomonitorunitsasacall
progresses.The
system
must
notify
the
operator
of
overdue
conditions.
153
TheCADsystemmustprovideaninitialcheckbackafteraperiodoftimebetweenwhenaunitfirstarrivesonscenetowhenthesoftwaremustfirstpromptthedispatchertocheckontheunitscondition.
154 TheCADsystemmustprovidetheabilitytoresettimersafteranystatuschange.
155 TheCADsystemmustprovidefortimersbasedoneventpriority.
156
TheCADsystemmustprovidebothanaudioandvisualindicatorwhenatimerhasexpired.
157 TheCADsystemmustprovidedispatchtoenroutetimers.
158 TheCADsystemmustprovidetheabilitytoassignatimertoanystatuscode.
159 TheCADsystemmustprovideforstationtimers.
160 TheCADsystemmustprovidetheabilitytoviewallexpiredtimers.
161
TheCADsystemmustprovidetheabilitytoviewallunitsandstationsthathaveanassociatedtimerregardlessifthetimerhasexpired.
AlertsandWarnings
162 TheCADsystemmustmakevisualalertstotheuserwhenBOLOwarningsoccur.
163
TheCADsystemmustmakevisualalertstotheuserwhenhazardwarningsoccurataspecificincidentlocation.
164
TheCADsystemmustmakevisualalertstotheuserwhenpreviousincidenthistoryataspecificlocationisavailable.
165
TheCADsystemmustmakevisualalertstotheuserwhenplace/landmarkinformationisavailableforanincidentataspecificlocation.
166
TheCADsystemmustmakevisualalertstotheuserwhenprefireinformationisavailableforanincidentataspecificlocation.
167
TheCADsystemmustmakevisualalertstotheuserwhenhydrantinformationis
availablefor
an
incident
at
a
specific
location.
168
TheCADsystemmustmakevisualalertstotheuserwhendirectionstoanincidentsspecificlocationareavailable.
169
TheCADsystemmustmakevisualalertstotheuserwhenwarrantinformationisavailableforanincidentsspecificlocation.
170
TheCADsystemwillalertauseruponattempttologoffifapendingcallremainsincompleteinthatusersstacked(pending)callqueue.
171 TheCADsystemwillvisuallyalertauserifanewmessagehasbeenreceived.
172
TheCADsystemwill,optionally,visuallyalertuserswhennarrativesareaddedtoanincidentofrelevancetothem.
173
Whenunitsareloggedenroutetoahospitallocationthathasbeenclosedoradiversiontoanotherhospitalexists,usersmustbealertedinCAD
174
The
system
will
alert
users
to
hydrants
in
the
area
when
available.
175
Whenanincidentisupgradedtoatrafficpursuit,theCADsystemwillalertallpositions.
176
TheCADsystemmustallowdifferentaudiblealertstobeassignedtodifferentmessagesbaseduponthetypeofthemessages.
177
TheCADsystemmustallowdifferentaudiblealertstobeassignedtodifferentmessagesbaseduponthepriorityofthemessages.
178
TheCADsystemmustfiltertheAlertslistsoalertsaregroupedbyincidentandcolorcodedtocorrespondwithaunit'sstatus.
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Logins/Security
179
TheCADsystemwillrequirealoginandpasswordinordertogainentrytothesoftwarepackage.
180
TheCADsystemmusthavetheabilitytolockauseroutofthesystemiftheyhaveexceededthesetnumberoflogonattempts.
181
TheCADsystemwillrequiretheloginidentificationtobecomepartoftheCADincident
recordfor
all
calls
created
and
modified.
All
data
entered
will
be
stamped
with
the
usersloginidentification.
182
TheCADsystemmustallowAdministratorstobeabletoselecttheresourcetypesforwhichcalltakersanddispatcherswillberesponsiblebygeographicarea,agencytype,specialgrouporanycombinationofthese.
183
TheCADsystemmustallowthatonlycallsinthedispatchgroupassignedtoorbeingmonitoredbythecalltaker/dispatcherwillappearinthatuserscallqueuewhentheyareautomaticallyroutedbythesystem.
184
TheCADsystemmustprovideamethodofviewingchangestoaclosedincident,includingthenameoftheuserimplementingthechange.
185
TheCADsystemmustprovideanaudittrailtotrackchangesandadditionsmadetoanincidentorunitstatus.
MSAG/GISFunctionality
186
TheCAD
system
must
utilize
an
on
line
Master
Street
Address
Guide
and
geographic
referencefeaturetoinsurethatappropriateemergencyresponseresourcesaredispatchedtolegitimateaddresses.
187
TheCADsystemmustautomaticallydeterminetheresponsezone,policezoneandjurisdictionbasedonaverifiedincidentlocation.
188
TheCADsystemmustallowthatuponentryoftheincidentlocation,anautomaticlookupinthegeographicdatabasemustverifythegivenincidentlocationasavalidaddress.
189
TheCADsystemmustnotifythecalltakerordispatcheriftheaddressdoesnotverifyagainsttheMSAG/Geofile.
190
TheCADsystemmustallowthecalltakerordispatchertoenteranaddressthatdoesnotverifyagainsttheMSAG/Geofile.
191The
CAD
system
must
allow
the
entry
of
Directions
to
a
location
which
will
be
visible
upondemandanduponanewincidentatthatlocation.
192 TheCADsystemmustallowforaliasstreetnamessuchasabbreviations
193
TheCADsystemmustallowformultiplealiasesforstreetnames,intersections,commonplacenames,landmarks,orstreet/highwayroutenumbers.
194
TheCADsystemmustallowforadisplayofthenearesthighandlowcrossstreetsuponMSAG/Geovalidation.
195 TheCADsystemmustdisplaythenearestmilemarkeruponMSAG/Geovalidation.
196
TheCADsystemmustallowtheusertoenteralocationasacommonplaceorbusinessname(place/landmark).Thesystemmustautomaticallyconnectthecommonplaceorbusinessnamewithanexactaddress.
197
TheCADsystemmustallowcommonplacenameentriestoincludeanapartmentorbuildingnumber.
198
TheCAD
system
will
provide
a
Soundex
type
look
up
for
street
names,
road
and
highwaynames,intersectionsandplace/landmarknames.
199
TheCADsystemmustallowtheusertoinputthecorrectlocationiftheE911locationautomaticallysentisnotcorrect.
200
TheCADsystemmustallowtheusertoenterpartialstreetnamestospeedupthelocationentryandverificationprocess.
201
TheCADsystemmustsearchforallpossiblematchesthatincludedirectional's,types,orsuffixes,evenifthesearenotentered.
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202
TheCADsystemmustloglocationentriesthatdonotvalidateagainsttheMSAGyetaresavedasthecorrectaddressbytheuser.
203
TheCADsystemmustprovideaddressverificationforandacceptanceofinvalidaddresses,numberranges,streetnames,intersections,milemarkers,ruralroutesandplaces/landmarks.
204
Whendispatchingtoastreetthatoccursinmultiplecities,theCADsystemmust
display
a
list
of
all
matching
streets
for
each
city.
CommandLineEntry
205
TheCADsystemmustallowtheabilitytoinvokeCommandLineentrywithasinglekeystroke.
206
TheCADsystemmustallowtheCommandLineentrywindowtoberemovedfromthescreenifthecalltaker/dispatcherdoesnotwishtouseit.
207
TheCADsystemmustallowcommandlineentryuserstoscrollthroughandreselectpreviouscommandlineentrieswiththeuseofamouseorthekeyboard.
208
TheCADSystemsCommandLineentrywillconsistofacommandidentifierfollowedbydataparameters.
209 TheCADsystemwillprovideahelpdisplayforCommandLinefunctions.
210 TheCADsystemmustallowadispatchertoselectanincidentfordispatch.
211 TheCADsystemmustallowmultiplecommandlinestobeopensimultaneously.
Unit/EquipmentRecommendation
212
TheCADsystemmustprovideautomaticunitrecommendationforaneventbasedontheeventtypeandthezone,beatandresponseplanningandavailability.
213
Basedonthenaturecodeandlocation,theCADsystemmustprovideappropriaterecommendationsontheagencythatmustbedispatched.
214
TheCADsystemmustallowdispatcherstooverrideunitrecommendationwhenrequired.
215
TheCADsystemmustallowunitsdispatchedonabusystatus(housechecks,etc.)tobeeligibleforrecommendationonhigherpriorityincidents.
216
TheCADsystemwillhavetheabilitytorecalculateUnitRecommendationsiftheincidenttype,incidentlocationorincidentprioritychange.
217 TheCADsystemhastheabilitytorecommendmultipleunits.
218
TheCAD
system
must
have
the
ability
to
recommend
Fire
units.
219
Thesystemmustallowunitstobelabeledwithaminimumof20unittypes/attributesorequipmentidentifiers.
220
TheCADsystemmustallowforalphanumericcharacterunittypesthatareupto3characterseach.
221 TheCADsystemmusthavetheabilitytorecommendEMS(Rescue)units.
222
TheCADsystemhastheabilitytorecommendunitsofmultipletypesifnecessary(FireandLaw,forexample)onthesameincident.
223
TheCADsystemmusthavetheabilitytorecommendtheappropriateunitsorapparatusbaseduponthetypeandlocationoftheincident.
224
TheCADsystemmustallowforspecificrecommendations(responselineupssuchas1ALSunit)foreachclassorunits/organizationbasedontimeofdayanddayofweek.
225
Thesystemmustallowfordifferingresponselineups/recommendationsbasedongeographiclocation,forthesameeventtype.
226
TheCADsystemmustallowfortherecommendationofmutualaiddependingontheincidenttype,incidentlocationandtypeofequipmentnecessary.
227
TheCADsystemmustallowforspecificunittype/apparatusrecommendationsforeachclassororganizationofunitsonthesameincident.
228
TheCADsystemmustdisplaytheprimaryzonesrecommendedfortheincidentinthesystemmonitorwindow.
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229
TheCADsystemmustprovideavisualastothestatusofthedisciplinedispatchedorrecommended.i.e.redifnounitisenroutestatus,greenifunitisenroute,blankifnorecommendationwasprovided.
230
TheCADsystemmustallowforacombinationofstationbasedandunitbasedrecommendations.
231
TheCADsystemmustrecommendtheappropriatecombinationsofstationsand/or
units
based
on
event
type
and
location.
232
TheCADsystemmustallowforaspecifiedresponseforeachalarmlevelforaspecifictypeofFireincident.
233
TheCADsystemmustcontinuallytrackEMSunitcoverage/postingandmakenecessaryrecommendationsforequipmentmoveups.
234 ThesystemmustallowforpostingEMSunitsviadraganddrop.
235 ThesystemmustdisplayalistofallEMSpostingsanduncoveredareas.
236
TheCADsystemmustallowuserstoputaunitinmoveupstatusviaCommandLineEntry.
237
TheCADsystemmustautomaticallyconsiderunitsonamoveupstatusinrecommendations.
238 TheCADsystemmustallowforreversalofequipmentmoveups.
239
TheCADsystemmustallowuserstoviewallunitsinamoveupstatus,alongwiththe
current
station/response
area
assignment
at
any
time.
240
TheCADsystemmusthavetheabilitytorecommendthenextbestunitforthetypeofincidentiftheinitialunitrecommendedisunavailableforsomereason.
241
TheCADsystemmustallowforresourcecontingenciesforfireunitsthatwillautomaticallyenableordisableunitsbasedonpresetcontingenciestobedeterminedbytheagency.
242
TheCADsystemmustallowuserstoupdate/changeresourcecontingenciesonthefly.
243
TheCADsystemmustallowusersandadministratorstosetamaximumnumberoffireunitstoberecommendedfromaspecificstationatonetime(onasingleincident)inordertonotdepleteresourcesinthearea.
244 Theabilitytorestrictresourcesinrecommendationsmustbefirestationspecific.
245Users
must
have
the
ability
to
update
resource
restrictions
for
a
fire
station
on
the
fly.
246
TheCADsystemmustallowuserstosetresourcerecommendationrestrictionsbasedontimeofday.
247
TheCADsystemmustallowprimaryoralternateresponserecommendations.Forexample,callrequires1Engineor1Quint.Iftheengineisnotavailable,thesystemwillrecommendthequint.
248
TheCADsystemmustdisplaytheunit(s)thatareinserviceandwerenotavailableforacallrecommendation.Thedisplaymustdisplaywhytheunit(s)werenotrecommended.
249
TheCADsystemmustnotifythedispatcherwhenacompleterecommendationcannotbefulfilledandindicatewhatresource(s)arenotavailable.
250
Usersmusthavetheabilitytochangerecommendationsonthefly.Forexampleifarecommendation
was
for
1engine
and
the
user
wanted
the
system
to
recommend
2
enginesand1squad,theusermusthavetheabilitytoinputthisandthesystemwillrecommendthespecifiedresources.
251
TheCADsystemmustprovideprogressiveresponserecommendations.Usersmusthavetheabilitytoupgradeordowngradeacall/recommendationwithouthavingtomodifythecallincidenttype.
Warrants
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252
TheCADsystemmustincludeamodulethatallowsqualifieduserstosearchforandviewthedetailsofwarrantsassociatedwithincidents.
253
TheCADsystemwarrantsmodulemustbeaccessibleonlytouserswiththeappropriatepermissions.
254
TheCADsystemwarrantsmodulemustallowqualifieduserstoaddandmaintainwarrantinformationwithoutleavingtheCADsystem.
255
TheCAD
system
must
have
the
ability
to
interface
with
a
third
party
warrant
system.
BeontheLookoutAlerts
256 TheCADSystemmustmaintainaBeontheLookout(BOLO)File.
257 TheCADsystemsmustmaintainaBOLOreferencenumberforeachBOLOentered.
258
TheCADsystemmustallowBOLOrecordstobecrossreferencedtoCADincidentsbyBOLOnumberandCADIncidentnumber.
259
UsersmustbealertedtoBOLOsthatmatchonnameoraddressuponcreationofaCADincident.
260
TheCADsystemmustalertuserstoBOLOrecordsthatmatchonthevehicletagnumberwhenatrafficstopincidentisgenerated.
261
TheCADsystemmustallowBOLOrecordstobesenttospecifiedusers,allusersorusergroups.
262 TheCADsystemmustallowuserstosetanexpirationdateforBOLOrecords.
263
TheCADsystemmustallowuserstoenableanannouncementfrequencyforaBOLOsothatuserswillbealertedtotheBOLOatspecifiedtimeintervals.
264 BOLOrecordsmustbesearchablebyBOLOnumberorCADincidentnumber.
265
BOLOrecordsmustbesearchablebykeyword(includingpartialorwildcardsearches).
266
TheCADsystemmustbeconfigurabletodisplayBOLOalertsautomaticallyonincoming911calls.
AllPurposeScheduler
267
TheCADsystemmustincludeanallpurposeschedulerforevents,remindersandnotificationsthatmayormaynotbeCADincidentrelated.
268
TheCADsystemsschedulermustallowschedulingofbothonetimeandrecurringevents.
269The
CAD
systems
scheduler
must
allow
users
to
alert
a
single
terminal
or
all
terminals.
270
TheCADsystemsschedulermustissueautomatedreminderspriortoscheduledevents.
271
TheCADsystemssystemadministrationmodule(filemaintenance)mustbeprovidedthroughtheuseofmenudrivenactivities.
272
TheCADsystemmustallowthesystemadministratortoenterandmodifycodesintocodetables.
273
TheCADsystemmustallowsystemadministratorsthesecurityrightstobetheonlyindividualswiththeabilitytoaltercodetablesifdesired.
274
TheCADsystemmustallowfortheremovalofcodesfromcodetablesifthosecodesarenolongernecessary.
275 The
CAD
system
must
allow
system
administrators
to
monitor
the
work
of
call
takers
anddispatchersinarealtimemanner.
276
TheCADsystemmustallowsystemadministratorstotakeoverthescreensandworkloadofcalltakersanddispatchersifnecessary.
277
TheCADsystemmustallowsystemadministratorstologoffacalltakerordispatcherifsituationsarisemakingthisnecessary.
278
TheCADsystemmustallowsystemadministratorchangestocodetablestoappearindropdownwindowswhereavailablefromthepointofthatchangeforward.
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279
TheCADsystemmustallowforhelptablesanddatavalidationinfilemaintenanceprogramsthatreferenceotherareas/tables.
280
TheCADsystemmustallowsystemadministratorstocontrolwhatappearsonmenusafterchangestouserssecurityrights.
281
TheCADsystemmustallowsystemadministratorstodefinetextappearingonmenubuttonswithinCADbaseduponagencyterminology.
282The
CAD
system
must
allow
the
system
administrator
to
generate
reports
of
unauthorizedorfailedattemptstologintothesystem.
283
TheCADsystemmustallowthesystemadministratortosetuplogingroupsandclassesforcalltakersanddispatchersinorderforthoseindividualstoseeonlythecallstheyneedtoseeinordertoperformtheirduties.
284
TheCADsystemmustallowsinglelogoncapabilityforusersinnontraditionalclient/serverenvironments.
285
TheCADsystemmustallowsystemadministratorstodefinetheamountoftimebeforeauserisautomaticallyloggedoffduetoinactivity.
286
TheCADsystemmustallowforsystemadministratorstosendmessagestobereceivedbyallonlineusers.
287
TheCADsystemmustallowsystemadministratorstosendmessagestoonlyoneorspecificusers,asopposedtoallusers.
288
TheCAD
system
must
allow
system
administrators
to
set
the
maximum
number
of
log
onattemptsbeforetheuserislockedoutofthesystem.
289 TheCADsystemmustallowsystemadministratorstounlockalockedoutuser.
Reports
290
TheCADsystemmustprovidepredesignedreportsthatareabletoberunondemand.
291
TheCADsystemmustprovidetheabilitytoexportreportsto.pdfandExcelformats.
292
TheCADsystemmustutilizeCrystalReportsandprovideaminimumof40preconfiguredreportswiththeabilitythroughcodetablestoalsodesignadhocreports.
293 TheCADsystemmustprovidedepartmentanalysisreportsofthefollowingtypes:
294
Events
by
department
295 Departmentunitcallactivity
296 Officerlog
297 CADIncidentsbyunitstatus
298 Hourlycalldistributionbydepartment
299 Unittimeanalysis
300 CalculatenonCADunitevents
301 TheCADsystemmustprovideEventRecapreportsofthefollowingtypes:
302 EventType(detailorsummary)
303 DetailCallReport
304 CADHistorybyDateRange
305 AgencyTotalCallsforService
306
CAD
Events
by
Date
and
Location
307
TheCADsystemmustprovidecallresponsetime/callcalculationreportsthatallowforselectionofthefollowingparametersanddisplay:
308 Unit,department,stationororganization
309 Location,incidenttypeorpriority
310 Shiftortimeparameters
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311
Callcalculationoptionsfortheincidentoraspecifieddepartmentsresponseontheincidentthatincludetotallengthoftimeonthecall,receivedtodispatch,dispatchtoenroute,enroutetoonscene,dispatchtoenroute,dispatchtoonscene,dispatchtoclearoronscenetoclear.
312
TheCADsystemmustallowforagraphicaldisplayofcallcalculationreportsandallowuserstoselectgraphdisplayparameters.
313The
CAD
system
must
provide
department
response
time
reports
of
the
following
types:
314 Receipttodispatchbydepartment
315 Receipttoclearbydepartment
316 Dispatchtoonscenebydepartment
317 Dispatchtoclearbydepartment
318 Receipttoonscenebydepartment
319 Onscenetoclearbydepartment
320 Dispatchtoenroutebydepartment
321 Organizationresponsesummarybydepartment
322
TheCADsystemmustprovideareportofaddressesacceptedasvalidentriesofincidentlocationthatdonotvalidateagainsttheGeodatabase.
323 TheCADsystemmustprovidewreckerreportsofthefollowingtypes:
324 Wreckerservicebydate/area
325 Wreckersummarybymonth
326 Wreckerschedulebyweek
327 Wreckerservicesbylastname
328 Wreckerservicebycadincidentnumber
329 TheCADsystemmustprovideareportofcalleventcodes.
330 TheCADsystemmustprovideareportofstatuscodes.
331 TheCADsystemmustprovideareportofunitsbyserviceorganization.
332 TheCADsystemmustprovideaUnitLogInquiryreport.
333
TheCADsystemmustprovidearun/casenumbersummaryreportforaspecifieddepartment.
334 TheCADsystemmustprovideacalltypetotalsbydatereport.
335
TheCAD
system
must
provide
a
daily
media
report.
336
TheCADsystemmustprovideareportthatdisplaysallBOLOrecordsforaspecifieddaterange,name,locationoriginatingagencyoroffense/violationtype.
337 TheCADsystemmustprovidereportsonracialprofilingstatistics.
338 TheCADsystemmustprovide911reportsofthefollowingtypes:
339 TelcoSubscribers
340 911LogbyPhoneNumber
341 InquireMiscellaneous
342 911LogbyDateRange
343 911LogbyPosition
344 911ReferenceTables
345 TheCADsystemmustprovideablotterreport.
346The
CAD
system
must
provide
a
report
that
displays
place/premise
information
and
whenthecontactinformationwasreviewed/updated.
347
TheCADsystemmustallowreportstobescheduledtorunautomaticallyatpredefinedtimes.
4.5.NCICRequirementsItem# Requirement Code
NCIC
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1
ThevendormustbeabletoimplementastatecertifiedintegratedNCICinterface.Vendormusteitherhavepreviouslybeencertifiedinthestateorshowtheyarecertifiedinanotherstateandarecapableofobtainingcertification.
2
TheCADsystemmustoffertheabilitytoautomaticallyqueryvehicletagsontrafficstops.
4.6.ViewOnlyCADRequirementsItem# Requirement Code
ViewonlyCAD
1
TheCADsystemmustofferawebbasedviewonlyCADthatmustallowuserstoviewandsearchincidentandunitinformationinrealtime.
2
ThewebbasedviewonlyCADmustallowforbasicinquiriesintopriorincidents,aswellasbasicreportingcapabilities.
4.7. GISRequirementsItem
# Requirement Code
GeneralGISSpecifications
1All
equipment
must
comply
with
any
and
all
applicable
Federal
Communications
Commission
regulations,Part68,Part15andsubpartJ.
2
Allequipmentmusthavebeen inserviceprovidingservice toaclientwithin thecontinentalUnitedStatesforaminimumofsix(6)months.
3
Thesystemmustbecapableofcompletedialupremotediagnosticsandmaintenance.
GeneralGISTechnicalSpecifications
4
TheGISmustprovide theCADdispatcherswith the ability todisplay the locationof a calleron aseparatecomputerscreen.
5
TheGISmust instantlydisplaythecallers locationonthemapmonitorwithoutanykeystrokefromthedispatcher.
6
The GIS must display locations either entered automatically via an E911 interface into CAD ormanuallyenteredbythedispatcher/calltaker.
7
TheGIS
must
allow
dispatchers
to
drag
and
drop
available
units
from
a
CAD
system
onto
the
map
in
ordertodispatchunits.
8
TheGISmustallowuserstorouterespondingunitsanddisplaytherouteonthedigitalmap.
9 TheGISmustallowuserstoupdateunitstatusfromthemap.
10 TheGISmustallowuserstozoominoroutonthemap.
11 TheGISmustallowuserstopanaroundamaptoviewdifferentlocations.
12
TheGISmustallowuserstomanuallylookupaddressesevenifthereisnocurrentcallatthatlocation.
13 TheGISmustallowadministratorstomaintainthemapdatabase.
14 TheGISmustautomaticallydisplayCADincidentsandassignedunitsonthemap.
15 TheGISmustallowuserstofaxmapdatatoanemergencyresponder.
16
TheGIS
must
utilize
layers
in
order
to
draw
the
map.
17
TheGISmustallowuserstoturnoffandoncertainlayers(example,thehydrantlayer)fromthemapifdesired.
18
TheGIS,wheninterfacingwithaCADsystem,mustdisplaythemaplocationwithinfive(5)secondsofthecallbeingreceived.
19
The GIS must allow users to draw barriers (roadblocks) on the map and automatically rerouterespondertrafficaroundthesebarriers.
20 TheGISmustallowprintingofdisplayedmaps.
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21 TheGISmustallowtransferringofmapstootherGISworkstations.
22 TheGISmustbefullyWirelessPhaseIandPhaseIIcompatible.
23
ForawirelessPhaseIcall,theGISsmapdisplaymustdetailtheRFcoverageareaofthecellfacethatreceivedthecall.
24
For a wireless Phase II call, the GISs map display must center on the received latitude/longitudecoordinateandalsomakeavailabletothedispatcherthedisplayoftheRFcoverageareaofthecell
face
that
received
the
call
as
an
option.
25
TheGISmustallowuserstomanuallyentertheALI informationorlatitude/longitudecoordinateandreceivethesamefunctionalityofanautomatichit.
26
The GIS must display realtime location of units where AVL technology is available and has beendeployedinthevehicles.
27 TheGISmustdisplayactualhouseorbuildingnumbersifprovidedbytheagency.
28
TheGISmustdisplaythesiteplanorfootprintofbuildingswhenthisdatahasbeenprovidedbytheagency.
29 TheGISmustdisplaylatitudeandlongitudeonthemap.
30 TheGISmustsupportdistancemeasurementbyselectingtwopointsonthemap.
31TheGISmustdisplaywhichever layerstheagencyprovidesto incorporatebeforegoing live.Typicallayersareasfollows:
32 Sitessymbolizedbytypeofstructure
33 MunicipalNames
34 StreetCenterlines
35 AreaLandmarks
36 Boundariesofanytype
37 Hydrants
38 PayPhones
39 PointLandmarks
40 WaterFeatures
41 ESNBoundaries
42
TheGISmustdisplayaerialphotographsifprovidedtoincorporatebeforegoinglive.
43
The GIS must allow users to draw shapes on the map (circles, squares, polygons, etc.) and must
displaylocation
information
such
as
phone
numbers
(if
available)
for
all
structure
points
located
withinthespecifiedarea.
44
TheGISmustallowuserstocreateamapperimeterinordertoreroutetrafficaroundspecialevents.
45
TheGISmustallowthecreationoffrequentlydisplayedmapwindowsfordisplayofpreselectedmapareas.
46 TheGISmustallowuserstousemapsinordertoperformeventanalysisfunctions.
47
TheGISmustallowformapupdatestobepushedouttoallterminalsfromacentraldatabaseandnotrequireupdates tobeperformedmanually at each terminal.When themapupdate ispushedouttheremustbeavisualrepresentationonthemapscreenindicatingthatamapupdateisavailable.
48 TheGISmustallowforvisualnotificationofhospitaldiversions.
49The
GIS
must
allow
for
suggested
routing
by
closest
EMS
unit
based
on
post
location.
50 TheGISmustbeabletoinitiateaCADevent.
51
TheGISmustallow forvisual representationviadraganddrop fordocumentingandviewingchaseevents.AllthetimesmustbedatestampedandabletobesavedtoaCAD incidentandstoredasadigitalimage.
52 TheGISmustallowforimagecatalogs.
53 TheGISmustprovideonlineaccesstocompletehelpdocumentation.
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4.8.AVLRequirementsItem# Requirement Code
AVLTechnicalSpecifications
1
ThesystemmustbecapableofacceptingGPSdatainanXMLstreamfordisplayofunitlocationonthemap.
2
ThemappingapplicationmustallowGPSdatatobetransferredusingaTCPWindows
basedconnection.
3 AVLdatamustbeavailablefordisplayontheCommunicationsCentermaps.
4 AVLdatamustbeavailableforviewingonthemobileusersmapdisplay.
5
ThemappingapplicationmustallowamobileusertoviewtheircurrentAVL locationwhenGPSdataisbeingprovided.
6
Themappingapplicationmust allow amobileuser toviewotherunitsAVL locationwhenGPSdata isprovidedandtheunitsarewithinanagencydefineddistancefromthemobileuser.
7 AVLunitdisplaysmustincludetheunitID.
8
Themappingapplicationmustallowasingle icontodisplaymultipleunitswhentheyarewithinanagencydefinedproximitytooneanother.
9
ThemappingapplicationmustallowuserstodoubleclickanAVLunit icontodisplaythefollowinginformation:Unitname,latitude/longitude,addressanddateandtimeoflastupdate.
10
ThemapmustincludetheabilitytoupdateAVLdatabasedonanagency configurablerefreshrate.
11
Themappingapplicationmust includetheabilitytoacceptGPS/AVLdatabasedonanagencydefinedrate.
12
Themappingapplicationmust includetheabilitytoprovidemobileunitswithroutinginformationtoadispatchedincidentfromtheircurrentGPS/AVLlocation.
13
Unitsmustberoutedtoamain incident locationwhendispatchedtoaCAD incidentwithaverifiedGISlocation.VerifiedlocationsandroutesarecontingentuponvalidandconnectingGISstreetsegmentsthatmatchvalidCADMSAGdata.
14 Unitroutingmustdisplayonthemobilemappingapplication.
15
Upon refreshofunit location,directionsmustbe recalculated anddisplayedon the
mobilemap
client.
16
UnitlocationonthelocalGISclientmustberecenteredwhenthelocationiswithinanagencyspecifieddistancefromtheedgeofthemapview.
17 ThemappingapplicationmustlogandstoreAVLdatatoaconfigurablefolder.
18 HistoricalAVLdatamustbeavailableforreplay.
4.9.SystemRequirementsVendormustsupplyalistofminimumhardwarerequirementsfortheproposedsysteminSection4,DescriptionoftheProposedSystemSoftwareandMinimumSystemRequirements
ThefollowingitemsshallbeprovidedbytheAgency:a. AllLAN/WANcablingandhardwareneededforconnectivity.100MBconnectivity
fromCADWorkstationtoCADServerisprovidedatminimum.b. HighspeedVPNconnectivityforsupport.TheVPNsolutionshallsupporteitherthe
CiscoVPNClientorWindowsVPNClient.
4.10.Exceptions
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WhenthePForCDcodeisusedinRequirementsMatrixabove,theVendormustincludeanexplanationoftheplannedfeatureorcustomdevelopmentintheExceptionssectionthatfollowsthematrix. Theseexceptionsmustrefertothesectionandrequirementnumber. Addadditionalrowsasneeded.
Section/Worksheet Item# Explanation