RFP for SUPPLY, INSTALLATION, COMMISSIONING & MAINTENANCE OF SOFTWARE DEFINED-WIDE AREA NETWORK (SD-WAN) SOLUTION RFP No: IDBI/VMG/RFP/2019-20/44 dated 06 Sept 2019 Page 1 of 134 Request for Proposal (RFP) For Supply, Installation, Commissioning and Maintenance of Software Defined-Wide Area Network (SD-WAN) Equipments at IDBI Branches/Offices & IDBI Head office. For IDBI Bank RFP No: IDBI/VMG/RFP/2019-20/044 Date: 06-Sep-2019
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RFP for SUPPLY, INSTALLATION, COMMISSIONING & MAINTENANCE
OF SOFTWARE DEFINED-WIDE AREA NETWORK (SD-WAN) SOLUTION
Table of Contents ............................................................................................................................................. 2
Document Control Sheet ................................................................................................................................ 6
2. Purpose of this RFP ............................................................................................................................. 10
4. Due Diligence ..................................................................................................................................... 11
5. Cost of RFP/Bid Document and expenses incurred while bidding .......................................... 11
6. Bidding in consortium ........................................................................................................................ 11
7. Eligibility Criteria for Bidders ............................................................................................................. 12
8. Period of Validity of Bids ................................................................................................................... 25
9. Format and Signing of Bid ................................................................................................................ 25
10. Local Conditions ................................................................................................................................ 26
11. Last date for receipt of bids ............................................................................................................ 26
12. Late Bids ............................................................................................................................................... 26
13. Modification and Withdrawal of Bids ............................................................................................ 27
14. Address for Correspondence .......................................................................................................... 27
15. Opening of Bids .................................................................................................................................. 27
17. Contacting bank ............................................................................................................................... 28
18. Evaluation and comparison of Bids ............................................................................................... 28
19. Post Qualification ............................................................................................................................... 33
RFP for SUPPLY, INSTALLATION, COMMISSIONING & MAINTENANCE
OF SOFTWARE DEFINED-WIDE AREA NETWORK (SD-WAN) SOLUTION
24. Patent Rights ....................................................................................................................................... 47
26. No Agency .......................................................................................................................................... 48
36. Information Security .......................................................................................................................... 51
37. Ownership and Retention of Documents ..................................................................................... 52
38. Data Hardware .................................................................................................................................. 52
39. Representations and Warranties .................................................................................................... 52
43. Consequences of Termination ........................................................................................................ 58
44. Conflict of interest.............................................................................................................................. 59
46. Relationship between the Parties ................................................................................................... 59
47. No Assignment ................................................................................................................................... 59
49. Governing Law ................................................................................................................................... 59
50. Jurisdiction of Courts ......................................................................................................................... 60
7. Reports to be submitted by successful bidder ............................................................................. 70
8. Expected Commissioning Time ....................................................................................................... 70
9. Implementation and Integration services ..................................................................................... 71
10. Spare parts .......................................................................................................................................... 71
RFP for SUPPLY, INSTALLATION, COMMISSIONING & MAINTENANCE
OF SOFTWARE DEFINED-WIDE AREA NETWORK (SD-WAN) SOLUTION
11. Hardware and Software Maintenance ......................................................................................... 72
12. Type of Support .................................................................................................................................. 72
10. Contract Form .................................................................................................................................... 88
11. Performance Bank Guarantee ....................................................................................................... 90
12. Deed of Indemnity ............................................................................................................................ 93
13. Letter for Refund of EMD .................................................................................................................. 96
14. Information Security Certificate ...................................................................................................... 97
18.2.7. The Technical Bid / Scope of the Work submitted by the Bidder will be evaluated
based on the terms and conditions of the RFP. Detailed technical evaluation will include
scrutiny of company profile, technical information of proposed Hardware /service solution,
system demonstration of proposed solution, reference calls and site visits. The Bidder will
demonstrate/substantiate all or a few of the claims made in the Technical Bid as decided by
the IDBI Bank and to the satisfaction of the IDBI Bank, the capability of the Hardware to
support all the required applications of the Banks.
18.2.8. The technical specifications are in a form of a table as provided in Section 6 (Annexure
-I), which contains the required features in the second column. Bidder’s responses against
each feature as detailed therein would be evaluated for the next process i.e. Opening of
Indicative Commercial bid and ORA.
18.2.9. The technical score will be based on the criteria given below in the Scoring Matrix;
however the Bidder should provide compliance to all Technical specifications mentioned in
Section-6 with all necessary supporting technical documents.
S.N Criteria Total Marks Marks Scored
1 Bidder's / OEM's previous Experience as calculated in Clause 18.2.10 15
2 Functional & Technical Requirements as calculated in Clause 18.2.11 75
3 Presentation/POC/solution evolution/documentation in clause 18.2.12
10
Total Score 100
18.2.10. Bidder’s / OEM’s Previous Experience evaluation process: The bidder should provide
details of previous experience in implementing SD-WAN solution. The bidder’s past experience shall
be evaluated as below:
S.No Criteria Evaluation Parameters Max Marks
Documents Submitted
1
Number of implementations of the proposed OEM for SD-WAN Solution by bidder (not necessary the same model) in any organization Globally for minimum 100 branches/locations per organization, as on bid submission date (Bidder has to submit Certificate of Satisfactory working from the respective organizations clearly specifying the number of locations deployed & since when).
1 Mark per organization (i.e. if 'n' numbers of deployments, then marks will be n*1=x, if x>5, then maximum 5
5
2
Maximum Number of locations deployed (not necessary by the Bidder) for the SD-WAN Solution of proposed OEM (not necessary the same model) in any organization Globally in a single solution in an organization, as on the date of the RFP.
1001 and above locations 5
RFP for SUPPLY, INSTALLATION, COMMISSIONING & MAINTENANCE
OF SOFTWARE DEFINED-WIDE AREA NETWORK (SD-WAN) SOLUTION
(Bidder has to submit Certificate of Satisfactory working from the respective organizations clearly specifying the number of locations deployed & since when).
3
Number of implementations and maintenance by the bidder of same SD-WAN solution as proposed in this RFP with same OEM in scheduled commercial Banks/PSU/Govt. Organizations/BFSI Globally having minimum 100 locations / branches per organization as on the date of the RFP. Bidder has to submit Certificate of Satisfactory working from respective organization clearly specifying the solution & since when
1 Mark per organization (i.e. if 'n' numbers of deployments, then marks will be n*1=x, if x>5, then maximum 5
The vendor has to submit the detail network architecture document for the proposed solution at Bank DC, DR and also IDBI head office location.
The vendor has to provide all details of the equipments such as technical specification make and models, end to end network diagram/layout and deployment strategy.
The vendor has to provide documentary evidence as well as reference site if any as per proposed solution.
Bank may at its discretion seek confirmation directly from any one or such clients and it shall be the responsibility of the bidder to ensure that such enquires are replied within the timeframe stipulated.
As a Part of Technical Evaluation based on the technical bids submitted by the Bidders, Bank may call the Bidders on a prefix date for conducting POC (Proof of Concept) of the SD-WAN Solution proposed by them. Bidder should have two numbers of each type ready for POC along with peripherals within 7 days of last date of submission. Bidders will depute two technical persons for running the POC at IDBI premises. This exercise will be undertaken before opening of the Commercial Bids of the Bidders.
Vendors are further required to be in preparedness to demonstrate the proposed solution by arranging for product walk-through at their own installations/principals/R&D labs duly meeting the specific requirements/issues raised by the Bank.
Setting of evaluation criteria for product demonstrations shall be entirely at the discretion of the Bank. The decision of Bank in this regard shall be final and in this regard, no correspondence shall be entertained.
All expenses incurred in connection with the above shall be borne by the bidder.
RFP for SUPPLY, INSTALLATION, COMMISSIONING & MAINTENANCE
OF SOFTWARE DEFINED-WIDE AREA NETWORK (SD-WAN) SOLUTION
The results of the presentation/POC shall form the integral part of the offer made by the vendor and features mentioned therein should be delivered as part of the offer by the bidder at no extra cost to Bank, irrespective of the fact that such features are explicitly mentioned in the RFP or not.
Apart from the features stipulated in the RFP, demonstration of all features of the solution will be evaluated.
No marks will be given if the solution/product is not as per the bank requirement or its satisfactions.
Bank will have the right to verify each technical points mentioned in section 6 under Technical Specification.
The Bank will shortlist the bidders on technical evaluation criteria subject to a minimum 65% passing score for the next process i.e. Opening of Indicative Commercial bid and ORA. Relaxation of 10% in the minimum passing score may be extended if the number of bidders qualifying the passing score is less than three.
18.2.13. Normalization of Bids
The Bank may go through a process of technical evaluation and normalization of the bids to the extent
possible and feasible to ensure that, shortlisted bidders are more or less on the same technical
ground. After the normalization process, if the Bank feels that, any of the Bids needs to be normalized
and that such normalization has a bearing on the price bids; the Bank may at its discretion request all
the technically shortlisted bidders to re-submit the technical and Commercial Bids once again for
scrutiny. The resubmissions can be requested by the Bank in the following manner;
a. Incremental bid submission in part of the requested clarification by the Bank
OR
b. Revised submissions of the entire bid in the whole
The Bank can repeat this normalization process at every stage of bid submission till Bank is satisfied.
The shortlisted bidders agree that, they have no reservation or objection to the normalization process
and all the technically shortlisted bidders will, by responding to this RFP, agree to participate in the
normalization process and extend their co-operation to the Bank during this process.
The shortlisted bidders, by submitting the response to this RFP, agree to the process and conditions of
the normalization process.
18.3. Commercial Evaluation
18.3.1. The Indicative Commercial Bid & buyback cost bid will be opened only if the Technical
Bid is cleared and accepted. Bank will not call/invite the qualified bidders for opening of
Indicative Commercial Bid.
18.3.2. Bank reserves the right to modify / amend the evaluation process at any time during
the Bid process, without assigning any reason, whatsoever, and without any requirement of
intimating the Bidders of any such change. Any time during the process of evaluation Bank
may seek specific clarifications from any or all Bidders.
18.3.3. L1 vendor will be arrived at through an Online Reverse Auction (ORA). Bank reserves
the right to negotiate the price with the finally successful bidder before awarding the contract.
RFP for SUPPLY, INSTALLATION, COMMISSIONING & MAINTENANCE
OF SOFTWARE DEFINED-WIDE AREA NETWORK (SD-WAN) SOLUTION
1.15.3. The scope is just not limited to the points mentioned above (in scope of work
and technical specification) in context of SD-WAN setup and run.
2. ACEEPTANCE TEST
2.1. Power on Self-Test (POST) will be conducted by Bidder at the site in presence of IDBI bank
officials and /or nominated person. Installation report (IR) and Final Acceptance report should be
submitted after complete implementation of systems. IDBI bank will take over the system on
successful completion of above acceptance test.
3. SERVICE LEVEL EXPECTATIONS DURING WARRANTY PERIOD
3.1. This section lists the minimum service level required to be maintained by the Bidder on award
of the contract. The Bidder has to enter into a service level agreement with IDBI Bank before the
award of the contract as per the format provided by IDBI Bank.
SLA FOR CRITICAL NETWORK EQUIPMENTS (SD-WAN DEVICES) AT CENTRAL LOCATION /HEAD OFFICE
Classification Response Time (#) Resolution Time
DC-Mumbai, DR-Chennai & IDBI Head Office (Cuff Parade)
Same Day Same Day
SLA FOR NON-CRITICAL NETWORK EQUIPMENTS (SD-WAN DEVICES) AT OTHER LOCATIONS:
Classification Response Time (#)
Resolution Time
Metropolitan locations Same Day Same Day
Urban locations Same Day Next Business Day (NBD)
Semi-Urban Same Day Next Business Day (NBD)
Rural Same day Next Business Day (NBD)
(#) Response / Resolution Time starts from the time the call is logged. For the purpose of SLA, a day means the period from the commencement of business hours to close of business hours at a particular location/Branch. (Normally 10.00 AM to 6.00 PM on all weekdays excluding 2nd & 4th Saturdays, Sundays & Bank Holidays). An hour means duration of 60 minutes during the business hours of a location/Branch.
(#)) Response / Resolution Time starts from the time the call is logged.
(+) For Metro & Urban branches, if call logged after 4.00 PM (IST), resolution time would be
the NBD.
(*) For Rural branches, if distance of the branch is more than 150 km from vendors’ service
center or call logged after 2.00 PM (IST), resolution time would be the Second Business
Classification Response Time
(#)
Resolution Time (#)
Metro (+) Same Day Same Day
Urban (+) Same Day Next Business Day
Semi Urban Same Day Next Business Day
Rural (*) Same Day Next Business Day
RFP for SUPPLY, INSTALLATION, COMMISSIONING & MAINTENANCE
OF SOFTWARE DEFINED-WIDE AREA NETWORK (SD-WAN) SOLUTION
order value of the delayed equipment or unperformed services for that particular location. In case of
undue delay beyond a period of 15 days unless otherwise waived by the Purchaser, Purchaser in its
discretion may consider termination of the Contract.
4.3. If the Bidder fails to complete the entire works before the scheduled completion date or the
extended date or if Bidder repudiates the Contract before completion of the Services, the Purchaser
may without prejudice to any other right or remedy available to the Purchaser as under the Contract
recover from the Bidder, as ascertained and agreed liquidated damages and not by way of penalty.
4.4. The Purchaser may without prejudice to its right to effect recovery by any other method,
deduct the amount of liquidated damages from any money belonging to the Bidder in its hands (which
includes the Purchaser’s right to claim such amount against Bidder’s Bank Guarantee) or which may
become due to the Bidder. Any such recovery or liquidated damages shall not in any way relieve the
Bidder from any of its obligations to complete the works / Services or from any other obligations and
liabilities under the Contract.
4.5. In case of Dead on Arrival (DOA) case, Bidder should provide the replacement or standby as per SLAs mentioned above. In case of non-compliance with SLA, Bank shall impose penalty a sum of Rs.1000/- per day per call, subject to a maximum of 10% of the equipment cost. If call is not resolved within 10 days, this would be treated as deficiency in service and terms & conditions pertaining to Liquidated damages would be applicable.
5. PENALTY (WARRANTY SUPPORT RELATED)
5.1. Any component in network equipment that are reported to be down on a given date should
be either fully repaired or replaced by substitute (of equivalent or higher configuration) as per SLA
mention below. The reporting will be through a telephonic message or any other mode as Bank may
decide.
5.1.1 Penalty for Critical Centralize Devices (DC-Mumbai, DR-Chennai & IDBI Head Office
(Cuff Parade)) :
In case if monthly uptime falls below the guaranteed level, IDBI Bank will impose a
penalty as per below mentioned slab of that particular equipment value and same will be
deducted from any bill payable to the vendor during the contract / warranty period.
Uptime (%) Penalty of (%) of Equipment value
>=99.5 0
>=99 and < 99.5 1
>=98.5 and < 99 2
>=98 and < 98.5 3
>=97.5 and < 98 4
>=97 and < 97.5 5
>=96.5 and < 97 6
>=96 and < 96.5 7
>=95.5 and < 96 8
>=95 and < 95.5 9
< 95 No payment
RFP for SUPPLY, INSTALLATION, COMMISSIONING & MAINTENANCE
OF SOFTWARE DEFINED-WIDE AREA NETWORK (SD-WAN) SOLUTION
In case the bidder fails to meet the standards mentioned in ‘Service Level Expectations,
Section-4, clause 3.1 for Non-Critical Network equipments’, a penalty of Rs.500 per day
per device up to a maximum of Rs.10,000/- per month shall be levied. And same will be
deducted from any bill payable to the vendor during the contract / warranty period
5.2. The equipments / machines taken for repair by the vendor to their workshop has to be
returned within a 10-days’ time, failing which the purchase cost of the equipment would
be deducted from Security Deposit or adjusted against any amount payable or BG.
5.3. In case a call remains unresolved more than 7 business days then Bank reserves the right to
get it repaired or hire such equipments. The cost such incurred towards the same will be adjusted
from Security Deposit or adjusted against any amount payable or BG. However, the Warranty will
continue for such equipments.
5.4. IDBI Bank reserves the right to levy / waive off penalty considering various circumstances at
that point in time.
5.5. In case of 3 consecutive failure of any equipment during the warranty period, the bidder will
have to replace the equipment with a higher configuration unconditionally at no extra cost within 15
days after the resolution of the equipment as per the Service Levels. In case the bidder fails to replace
the equipment, the cost of the equipment would be deducted from the bidder’s security deposit.
5.6. The purchaser may without prejudice to its right to effect recovery by any other method, deduct the amount of penalty from any money belonging to the bidder it its hands (which includes the purchaser’s right to claim such amount against bidder’s Bank Guarantee) or which may become due to the Bidder. Any such recovery of penalty shall not in any way relieve the Bidder from any of its obligations to complete the works/services or from any other obligations and liabilities under the Contract.
6. PENALTY (AMC RELATED)
6.1. Penalty for Centralize Devices (DC-Mumbai , DR-Chennai & IDBI Head office) (24x7x4 AMC Support)
In case of Centralize Network Equipment, if the uptime falls below the levels as tabulated below, IDBI Bank shall impose a penalty of 1% of the monthly AMC charges for the specific critical network equipment for each percent of loss of uptime below the guaranteed level:
Uptime (%) Penalty as (%) of total monthly
payment (per device)
>=99.5 0
>=99 and < 99.5 1
>=98.5 and < 99 2
>=98 and < 98.5 3
>=97.5 and < 98 4
>=97 and < 97.5 5
RFP for SUPPLY, INSTALLATION, COMMISSIONING & MAINTENANCE
OF SOFTWARE DEFINED-WIDE AREA NETWORK (SD-WAN) SOLUTION
6.2. Penalty for Non-Critical Network Equipment In case the bidder fails to meet the standards mentioned in ‘SECTION-4, Service Level Expectations, clause 3.1 for Non-Critical Network equipments’ of maintenance, a penalty of Rs.500 per day per device up to a maximum of Rs.10,000/- per month shall be levied
7. REPORTS TO BE SUBMITTED BY SUCCESSFUL BIDDER
7.1. Reports of availability, performance, incident management, for all systems across all branches
shall be submitted on monthly basis to Bank. The bidder is not expected to provide Managed services.
Vendor should provide reports as per the scope of work.
7.2. Power on self-test report (POST installation).
7.3. Installation report of network equipments. (IR)
7.4. Final Acceptance report of network equipments
7.5. Quarterly review shall be conducted for all Service Level Agreements
8. EXPECTED COMMISSIONING TIME
8.1. The expected successful commissioning time per branch will be within a period of 3 Months
from the date of placement of order / order list provided by the dealing group and additional 2-weeks
for East and North East region.
8.2. For New branches, delivery of equipments should be made after getting clearance and
confirmation of the location address from the Dealing group of the Bank. On receipt of confirmation
received from dealing group, Bidder should delivered the equipments in 15-days to respective branch
and for Adhoc/Replacement cases, Bidder should delivered the equipments within a period of Six (6)
weeks from date of issue the PO.PO is issued only to facilitate the bidder to plan the delivery.
8.3. In case an identified location of branch is backing out and a new location is identified in lieu
thereof, the bidder to take notice of change of address / location from the dealing group of the bank
and update his database accordingly to ensure that the delivery is taking place at the right location.
Bank may cancel the PO for such back out branch in case alternate location address is not provided by
the Bank.
8.4. When a single PO is issued for delivery at multiple locations, the delivery of equipments
should commence as and when a location is ready for delivery and installation no sooner than it is
RFP for SUPPLY, INSTALLATION, COMMISSIONING & MAINTENANCE
OF SOFTWARE DEFINED-WIDE AREA NETWORK (SD-WAN) SOLUTION
the contract period are available for minimum five years from time installation / acceptance of the
network equipments. If the spare parts are not available or difficult to procure or procurement is likely
to be delayed for replacement if required, the replacement shall be carry out with state of the art
technology equipment of equivalent capacity or higher capacity at no additional cost to IDBI Bank.
11. HARDWARE AND SOFTWARE MAINTENANCE
11.1. Bidder should carry out preventive and corrective maintenance activities to ensure that all
hardware performs without defect or interruption for ensuring availability of systems.
11.2. Further, the bidder should ensure of updating software or updating patches whenever it is
released at no extra cost during warranty and post warranty maintenance contract period.
11.3. If during warranty/AMC period, any hardware fails on four or more occasions in a quarter,
equivalent new part/ module in lieu of the faulty part or module shall be replaced by bidder at no cost
to IDBI bank.
12. TYPE OF SUPPORT
12.1. As per Geographical mapping between Support depots & IDBI branches, Successful Bidder / Vendor should provide system support as mentioned in SLA section. 12.2. Any patches or IOS or new version of network equipments will be updated at the time of installation and also under warranty period.
12.3. Support within warranty period shall be given for 1 year from date of installation / acceptance and sign off by bank for network equipments. The vendor shall carry out preventive maintenance on every system once in Six months & submit the Health check, PM reports.
RFP for SUPPLY, INSTALLATION, COMMISSIONING & MAINTENANCE
OF SOFTWARE DEFINED-WIDE AREA NETWORK (SD-WAN) SOLUTION
2. INDICATIVE COMMERCIAL BID FORM (PRICE LIST FOR EQUIPMENTS)
2.1 L1 will be identified and concluded by an Online Reverse Auction.
2.2 The start price for the purpose of ORA will be arrived at based on the indicative Commercial bids.
2.3 The Bank reserves the rights to choose the make / model of the Network Equipments.
2.4. The Bidder should furnish the information / quotation as per following format
X . For SD-WAN Devices
Sr. No
Description
Total no of branches / Quantity
Estimated cost per branch
Total Estimated
Cost
1
SD WAN Router /Devices for Normal branches inclusive of all IO pluggable and power modules [Type1-A] (with one year warranty support) (As per the Technical specifications mentioned in “Technical Specification of Network Equipments under Section-6”)
1050
2
SD WAN Devices for Big branches inclusive of all IO pluggable and power modules [Type1-B] (with one year warranty support) (As per the Technical specification mentioned in “Technical Specification of Network Equipments under Section-6”)
46
3
SD WAN Devices for IDBI Head office inclusive of all IO pluggable and power modules [Type1-C] (with one year warranty support) (As per the Technical specification mentioned in “Technical Specification of Network Equipments under Section-6”)
4
4
SD-WAN controllers and Mangers, SD-WAN Central devices at DC in HA (with one year warranty support) (As per the Technical specification mentioned in “Technical Specification of Network Equipments under Section-6”)
2
5
SD-WAN controllers and Mangers, SD-WAN Central devices at DR in HA (with one year warranty support) (As per the Technical specification mentioned in “Technical Specification of Network Equipments under Section-6”)
2
6
Installation , Implementation, license, professional charges, onsite resource cost and other cost if any
Onetime for entire project
7 Any other cost
TOTAL (A)
RFP for SUPPLY, INSTALLATION, COMMISSIONING & MAINTENANCE
OF SOFTWARE DEFINED-WIDE AREA NETWORK (SD-WAN) SOLUTION
B. AMC Support* (Covers operation administration and maintenance, all software and hardware upgrades and releases, repairs and replacements including manpower cost)
Second year (5% of A) Third year (5% of A) Forth year (5% of A) Fifth year (5% of A) Sixth year (5% of A) Seventh year (5% of A) TOTAL (B)
TOTAL X = (A+B)
Grand Total in Rs. X (A+B )
Grand Total in Rs. X (A+B ) in Words
*AMC cost should be 5% per year of active component cost i.e. A.
Note:
1. Prices quoted should be exclusive of all applicable taxes.
2. All other Taxes / Duties / levies and charges for packing, forwarding, freight, transit insurance,
loading and unloading, should be included in the Bid price.
3. Applicable taxes would be deducted at source, if any, as per prevailing rates.
4. The vendor must allow third party SFPs, SFP+ that are compliant to MSA standard.
5. Vendor has to provide the detail item-wise buyback cost breakup for network equipments as
mention in annexure- VII
6. Successful bidder should indicate and submit the unit rate of all the components listed in final
commercial quotes within 3 (three) days from the conclusion of the ORA.
We declare that all the terms & conditions as per the RFP are agreeable to us.
(Signature) Name of the signatory
Designation Date : Company Seal
Place:
RFP for SUPPLY, INSTALLATION, COMMISSIONING & MAINTENANCE
OF SOFTWARE DEFINED-WIDE AREA NETWORK (SD-WAN) SOLUTION
IDBI Tower, 18th Floor, WTC Complex, Cuffe Parade, Mumbai -400 005. Sub : RFP for Supply, Installation, Commissioning & Maintenance of SD-WAN solution
Dear Sir,
We_______ (OEM Vendor) who are established and reputed manufacturers of Network Equipments (Make & Model: ) having factories/ Depot at ______ do hereby authorize M/s.______ (Vendor Name) to offer their quotation, negotiate and conclude the contract with you against the above invitation for the Bid.
We hereby extend our full guarantee and comprehensive warranty as per terms and conditions of the tender and the contract for our equipments quoted/ services offered against this invitation for Bid by the above firm.
We also extend our back to back service support and Assurance of availability of our equipments and their components as per terms and conditions of the tender, to M/s. ________ (Vendor Name) for a period of Seven years i.e. up to ________ (Period).
Dated at ______________ this ________ day of _____________2019.
Signature :
Name :
Designation :
Name & Address of the company :
Seal of the Company :
*To be submitted on Company (OEM)’s letterhead.
RFP for SUPPLY, INSTALLATION, COMMISSIONING & MAINTENANCE
OF SOFTWARE DEFINED-WIDE AREA NETWORK (SD-WAN) SOLUTION
This Non-Disclosure Agreement entered into between IDBI Bank Limited, a company incorporated and
registered under the Companies Act, 1956 (1 of 1956) and a company under section 2 (20) of
Companies Act 2013 (18 of 2013) and a banking company within the meaning of Section 5 (c) of the
Banking Regulation Act, 1949 (10 of 1949) and having its registered office at IDBI Tower, WTC, Cuffe
Parade, Mumbai – 400 005 (hereinafter called “the Purchaser/Bank” which expression shall unless it
be repugnant to the subject, context or meaning thereof be deemed to mean and include its
successors and assigns) of the ONE PART and ……………. (Name of Vendor) of …………………… (Please
specify the registered office of the Vendor) (Hereinafter called “the Vendor/Contractor” which
expression shall unless it be repugnant to the subject, context or meaning thereof shall be deemed to
mean and include its successors and permitted assignees) of the OTHER PART;
WHEREAS, Bank called for the bids for engagement of Bidder for Supply, Installation, Commissioning &
Maintenance of Software Defined-Wide Area Network (SD-WAN) solution. M/s………………………
(hereinafter referred to as "Bidder"), after going through the Bid Documents and being interested to
act as Vendor and Supply, Installation, Commissioning & Maintenance of Software Defined-Wide Area
Network (SD-WAN) solution has submitted its bid hereafter referred to as the “Services”.
WHEREAS, the vendor is aware and confirms that the information, data, drawings and designs, and
other documents made available in the Bid Documents / the Contract and thereafter regarding the
Services as furnished by the vendor in their Request For Proposal or otherwise and all the Confidential
Information under the Bid Documents/the Contract is privileged and strictly confidential and/or
proprietary to Bank,
NOW THEREFORE, in consideration of the foregoing, the vendor agrees to all of the following
conditions, for Bank, to grant the vendor specific access to Bank’s property/information and other
data.
It is hereby agreed as under:
The parties agree that they shall hold in trust any Confidential Information received by either party, under this Contract, and the strictest of confidence shall be maintained in respect of such Confidential Information. The parties also agree and undertake to:
(i) maintain and use the Confidential Information only for the purposes of this Contract and only as permitted herein;
(ii) make copies as specifically authorized by the prior written consent of the other party and with the same confidential or proprietary notices as may be printed or displayed on the original;
(iii) restrict access and disclosure of confidential information to such of their employees, agents, vendors, and contractors strictly on a "need to know" basis, to maintain confidentiality of the Confidential Information disclosed to them in accordance with this clause; and
(iv) treat Confidential Information as confidential for a period of five (5) years from the date of receipt. In the event of earlier termination of this Contract, the Parties hereby agree to maintain the confidentiality of the Confidential Information for a further period of [two (2)] years from the date of such termination.
RFP for SUPPLY, INSTALLATION, COMMISSIONING & MAINTENANCE
OF SOFTWARE DEFINED-WIDE AREA NETWORK (SD-WAN) SOLUTION
b) Confidential Information in oral form must be identified as confidential at the time of disclosure and confirmed as such in writing within 30 days of such disclosure. Confidential Information does not include information which:
the recipient knew or had in its possession, prior to disclosure, without limitation on its confidentiality;
is independently developed by the recipient without breach of this Contract; is the public domain; is received from a third party not subject to the obligation of confidentiality with respect to such information; is released from confidentiality with the prior written consent of the other party.
The recipient shall have the burden of proving hereinabove are applicable to the information in the possession of the recipient.
Notwithstanding the foregoing, the parties acknowledge that the nature of the Services to be performed under this Contract may require the Bidder’s personnel to be present on premises of Bank or may require the Bidder’s personnel to have access to computer networks and databases of Bank while on or off premises of Bank. It is understood that it would be impractical for Bank to monitor all information made available to the Bidder’s personnel under such circumstances and to provide notice to the Bidder’s of the confidentiality of all such information. Therefore, the Bidder agrees and undertakes that any technical or business or other information of Bank that the Bidder’s personnel, or agents acquire while on Bank premises, or through access to Bank computer systems or databases while on or off Bank premises, shall be deemed Confidential Information.
Confidential Information shall at all times remain the sole and exclusive property of the disclosing party. Upon termination of this Contract, confidential information shall be returned to the disclosing party or destroyed, if incapable of return. The destruction shall be witnessed and so recorded, in writing, by an authorised representative of each of the parties. Nothing contained herein shall in any manner impair or affect rights of Bank in respect of the Confidential Information.
In the event that any of the parties hereto becomes legally compelled to disclose any Confidential Information, such party shall give sufficient notice to the other party to enable the other party to prevent or minimize to the extent possible, such disclosure. Neither party shall disclose to a third party any Confidential Information or the contents of this Contract without the prior written consent of the other party. The obligations of this Clause shall be satisfied by handling Confidential Information with the same degree of care, which the receiving party applies to its own similar confidential information but in no event less than reasonable care. The obligations of this clause shall survive the expiration, cancellation or termination of this Contract.
The provisions hereunder shall survive termination of the Contract.
Authorised Signatory Name : Designation :
Office Seal :
Place :
Date :
Accepted –
Bank
RFP for SUPPLY, INSTALLATION, COMMISSIONING & MAINTENANCE
OF SOFTWARE DEFINED-WIDE AREA NETWORK (SD-WAN) SOLUTION
THIS AGREEMENT made at………………… the ………day of ……………………. 2019 between IDBI BANK LIMITED, a company incorporated and registered under the Companies Act, 1956 (1 of 1956) and a company under section 2 (20) of Companies Act 2013 (18 of 2013) and a banking company within the meaning of Section 5 (c) of the Banking Regulation Act, 1949 (10 of 1949) and having its registered office at IDBI Tower, WTC, Cuffe Parade, Mumbai – 400 005 (hereinafter called “the Purchaser” which expression shall unless it be repugnant to the subject, context or meaning thereof shall be deemed to mean and include its successors and assigns) of the ONE PART and ……………. (Name of Contractor) of …………………… (please specify the registered office of the (Vendor) (hereinafter called “the Vendor” which expression shall unless it be repugnant to the subject, context or meaning thereof shall be deemed to mean and include its successors) of the OTHER PART;
The Purchaser and Contractor are hereinafter collectively referred to as "Parties".
WHEREAS the Purchaser, vide Request For Proposal Ref no…………. dated …………(RFP) invited bids for Supply, Installation, Commissioning & Maintenance of Software Defined-Wide Area Network (SD-WAN) solution (Brief Description of Services) and has accepted a bid by the Vendor for rendering of the Services for the sum of ……………………… (Contract Price in Words and Figures) (hereinafter called “the Contract Price”).
NOW THIS AGREEEMENT WITNESSETH AND IT IS HEREBY AGREED BY AND BETWEEN THE PARTIES HERETO AS FOLLOWS:
In this Agreement words and expressions shall have the same meanings as are respectively assigned to them in the RFP/Conditions of Contract referred to.
The signed original copy of the RFP submitted by the Vendor with the purchaser shall form an integral part of this Contract Form.
i. The parties hereto by way of abundant precaution do hereby agree, admit and declare
that all the contractors representations, warranties and undertakings recorded in the
RFP shall be deemed to be incorporated and adopted herein by reference to
constitute and form an integral part of this Contract Form.
ii. Each of the representations, warranties and undertakings of the Vendor contained in
the RFP shall be deemed to have been made as of the date hereof.
In consideration of the payments to be made by the Purchaser to the Vendor vide Purchase Order issued from time to time as hereinafter mentioned, the Contractor hereby agrees and covenants with the Purchaser to provide/render the Services (Scope of Works) and to remedy defects, if any therein, strictly in conformity in all respects with the provisions of the Contract.
The Purchaser hereby agrees and covenants to pay the Contractor in consideration of the rendering of the Services and the remedying of defects, if any therein, the Contract price or such other sum as may become payable under the provisions of the Contract at the times and in the manner prescribed by the Contract.
RFP for SUPPLY, INSTALLATION, COMMISSIONING & MAINTENANCE
OF SOFTWARE DEFINED-WIDE AREA NETWORK (SD-WAN) SOLUTION
over the contract period as also for breach committed by the Obligor on account of misconduct,
omission and negligence by the Obligor.
In pursuance thereof, the Obligor has agreed to furnish an indemnity in the form and manner and to
the satisfaction of Bank as hereinafter appearing;
NOW THIS DEED WITNESSETH AS UNDER:
In consideration of Bank having agreed to award the aforesaid contract to the Obligor, more
particularly described and stated in the aforesaid Contract, the Obligor do hereby agree and
undertake that:
The Obligor shall, at all times hereinafter, save and keep harmless and indemnified Bank, including its
respective directors, officers, and employees and keep them indemnified from and against any claim,
demand, losses, liabilities or expenses of any nature and kind whatsoever and by whomsoever made
in respect of the said Contract and any damage caused from and against all suits and other actions
that may be instituted taken or preferred against Bank by whomsoever and all losses, damages, costs,
charges and expenses that Bank may incur by reason of any claim made by any claimant for any
reason whatsoever or by anybody claiming under them or otherwise for any losses, damages or claims
arising out of all kinds of fire, accidents, destruction, deliberate or otherwise, direct or indirect, from
those arising out of violation of applicable laws, regulations, intellectual property rights, patents, copy
rights, guidelines and also from the environmental damages, if any, which may occur during the
contract period.
The Obligor further agrees to provide complete documentation of all sub-systems, operating systems, systems software, utility software and other software, they are having. The Obligor shall also provide licensed software for all software services, whether developed by it or acquired from others for performing the obligations under the Contract. The Obligor shall also indemnify and keep indemnified IDBI against any levies / penalties / claims / demands litigations, suits, actions, judgments, and or otherwise ion account of any default and or breach and or otherwise in this regard.
If any additional approval, consent or permission is required by the Obligor to execute and perform the Contract during the currency of the Contract, they shall procure the same and/or comply with the conditions stipulated by the concerned authorities without any delay.
The obligations of the Obligor herein are irrevocable, absolute and unconditional, in each case irrespective of the value, genuineness, validity, regularity or enforceability of the aforesaid Contractor the insolvency, bankruptcy, re-organization, dissolution, liquidation or change in ownership of Bank or Obligor or any other circumstance whatsoever which might otherwise constitute a discharge of or defense to an indemnifier.
The obligations of the Obligor under this deed shall not be affected by any act, omission, matter or thing which, would reduce, release or prejudice the Obligor from any of the indemnified obligations under this indemnity or prejudice or diminish the indemnified obligations in whole or in part, including in law, equity or contract (whether or not known to it, or to Bank).
RFP for SUPPLY, INSTALLATION, COMMISSIONING & MAINTENANCE
OF SOFTWARE DEFINED-WIDE AREA NETWORK (SD-WAN) SOLUTION
This indemnity shall survive the aforesaid Contract.
Any notice, request or other communication to be given or made under this indemnity shall be in writing addressed to either party at the address stated in the aforesaid Contract and or as stated above.
This indemnity shall be governed by, and construed in accordance with, the laws of India. The Obligor irrevocably agrees that any legal action, suit or proceedings arising out of or relating to any this indemnity may be brought in the Courts/Tribunals at Mumbai. Final judgment against the Obligor in any such action, suit or proceeding shall be conclusive and may be enforced in any other jurisdiction, by suit on the judgment, a certified copy of which shall be conclusive evidence of the judgment, or in any other manner provided by law. By the execution of this indemnity, the Obligor irrevocably submits to the exclusive jurisdiction of such Court/Tribunal in any such action, suit or proceeding.
Bank may assign or transfer all or any part of its interest herein to any other person. Obligor shall not assign or transfer any of its rights or obligations under this indemnity, except with the prior written consent of the Bank.
The words and expressions not specifically defined shall have the same meanings as are respectively assigned to them in the Bid Document.
IN WITNESS WHEREOF the Obligor has signed these presents on the day, month and year first above written.
Signed and Delivered on behalf of ) ( ___________________ ) by the hand of ___________________,) _________, the authorized official ) of the Obligor )
RFP for SUPPLY, INSTALLATION, COMMISSIONING & MAINTENANCE
OF SOFTWARE DEFINED-WIDE AREA NETWORK (SD-WAN) SOLUTION
Sub:RFP for Supply, Installation, Commissioning & Maintenance of SD-WAN solution We ____________(Company Name) had participated in the RFP for Supply, Installation, Commissioning & Maintenance of Software Defined-Wide Area Network (SD-WAN) solution and are an unsuccessful bidder.
We ______________ (Company Name) had participated in the RFP for Supply, Installation, Commissioning & Maintenance of SD-WAN solution being a Successful Bidder, we had submitted all the legal Documents.
Kindly refund the EMD submitted for participation. Details of EMD submitted are as follows
Sr. No. Bidder Name Cheque / DD
Number/BG
Numer
Drawn on (Bank Name ) Amount
Rs
Bank details to which the money needs to be credited via NEFT are as follows
1. 1 Name of the Bank with Branch
2. 3 Account Type
3. 4 Account Title
4. 5 Account Number
5. 6 IFSC Code
6. PAN No.
7. GST No.
Sign
Name of the signatory
Designation
Company Seal.
RFP for SUPPLY, INSTALLATION, COMMISSIONING & MAINTENANCE
OF SOFTWARE DEFINED-WIDE AREA NETWORK (SD-WAN) SOLUTION
(This certificate is to be rendered on Letterhead of the bidder)
(To be submitted by all the bidders)
RFP Reference No :IDBI /VMG/RFP/2019 -20/044
This is to certify that–
1. Hardware and the software being offered do not contain any kind of malicious code such as Viruses, Trojan, Spyware that would:-
(a) Obstruct the desired and the designed function of hardware.
(b) Cause physical damage to the user or their equipment during the usage of the equipment.
(c) Tap the information regarding network, users and information stored on the network of the Bank or in its CBS Platform or otherwise.
(d) Culminate into software attack, theft of intellectual property rights, identity theft, theft of equipment or information, sabotage & information extortion;
2. There are no Trojans, viruses, worms, spywares or any malicious software of such kind on the system and in the software developed and supplied.
3. We undertake to be liable in case of any loss that may be caused to the Purchaser due to the breach of any of the aforesaid assurances & representations and also for any physical damage, loss of information and those relating to copyright and Intellectual Property Rights (IPRs), caused due to activation of any such malicious code in the hardware / software supplied.
Date: (Signature of Authorized Signatory) Place: Name and designation
Company Seal:
RFP for SUPPLY, INSTALLATION, COMMISSIONING & MAINTENANCE
OF SOFTWARE DEFINED-WIDE AREA NETWORK (SD-WAN) SOLUTION
Integrity Pact shall expire after six months from the date of the signing of the contract, with the
successful bidder by the PRINCIPAL.
12.2 Should one or several provisions of this Pact tum out to be invalid; the remainder of this
Pact shall remain valid. In this case, the parties will strive to come to an agreement to their
original intentions.
13. The parties hereby sign this Integrity Pact at _______________ on___________.
IN WITNESS WHEREOF, the Parties have signed and executed this Integrity Pact at the place and date first hereinabove mentioned in the presence of following witness:
Signature Signature
(For & on behalf of the PRINCIPAL) (For & on behalf of the BIDDER/ Contractor)
Office Seal Office Seal
Name Name
Designation Designation
Witness 1:
(Name & Address) __________________________
Witness 2:
(Name & Address) ____________________________
[Provisions of the above clauses would need to be amended/deleted in line with the policy of the
PRINCIPAL in regard to involvement of Indian agents of foreign suppliers].
RFP for SUPPLY, INSTALLATION, COMMISSIONING & MAINTENANCE
OF SOFTWARE DEFINED-WIDE AREA NETWORK (SD-WAN) SOLUTION
THIS SERVICE LEVEL AGREEMENT (SLA) made at _________ on ____ day of _________2019
BETWEEN
IDBI Bank Ltd., a company incorporated and registered under the Companies Act, 1956 (1 of 1956) and a company under section 2 (20) of Companies Act 2013 (18 of 2013) and a banking company within the meaning of Section 5 (c) of the Banking Regulation Act, 1949 (10 of 1949) and having its registered office at IDBI Tower, WTC, Cuffe Parade, Mumbai – 400 005 (hereinafter referred to as "IDBI") (which expression shall unless repugnant to the subject, meaning or context thereof be deemed to mean and include its successors and assigns) of the ONE PART
AND
M/s. _______________________________, hereinafter referred to as the "Vendor / Service Provider (SP)" (which expression shall unless repugnant to the subject, meaning or context thereof be deemed to mean and include its successors and permitted assigns) of the OTHER PART.
Each of the parties mentioned above are hereinafter collectively referred to as "Parties" and
individually as a "Party".
WHEREAS IDBI Bank is desirous of, inter alia, procuring Software Defined-Wide Area Network (SD-WAN) between: The service would include installation, configuration, maintenance support, proactive monitoring and reporting, etc., with an assurance to maintain uptime and application/service quality commitments.
The Service level includes the following essential parameters:
Warranty Date will start from the date installation.
The entire Services (including hardware and software) is to be delivered within a period of 6
weeks from the date of release of Purchase Order by the Bank.
Acceptance certificate would be signed after installation/ implementation as per design
document/zoning/end device connection migration/ submission of technical documentation
etc. as mentioned under scope of work.
The warranty period for each SD-WAN device is 12 months on 24X7 basis with uptime of
99.5% (for Critical Devices) & for Non-Critical devices as per the standards mentioned in
‘Service Level Expectations, Section-4, clause 3.1’ from date of acceptance of SD-WAN devices
at the respective location/s.
RFP for SUPPLY, INSTALLATION, COMMISSIONING & MAINTENANCE
OF SOFTWARE DEFINED-WIDE AREA NETWORK (SD-WAN) SOLUTION
IDBI Bank reserves the right to levy / waive off penalty considering various circumstances at
that point in time.
In case of 3 consecutive failure of any equipment during the warranty period, the bidder will
have to replace the equipment with a higher configuration unconditionally at no extra cost
within 15 days after the resolution of the equipment as per the Service Levels. In case the
bidder fails to replace the equipment, the cost of the equipment would be deducted from the
bidder’s security deposit.
The purchaser may without prejudice to its right to affect recovery by any other method,
deduct the amount of penalty from any money belonging to the bidder it its hands (which
includes the purchaser’s right to claim such amount against bidder’s Bank Guarantee) or which
may become due to the Bidder. Any such recovery of penalty shall not in any way relieve the
Bidder from any of its obligations to complete the works/services or from any other obligations
and liabilities under the Contract.
PENALTY (AMC RELATED)
Penalty for Critical Centralize Network Devices (DC-Mumbai , DR-Chennai & IDBI Bank head
office) (24x7x4 AMC Support)
In case of Centralize Network Equipment, if the uptime falls below the levels as tabulated below, IDBI Bank shall impose a penalty of 1% of the monthly AMC charges for the specific critical network equipment for each percent of loss of uptime below the guaranteed level:
Uptime (%) Penalty as (%) of total monthly
payment (per device)
>=99.5 0
>=99 and < 99.5 1
>=98.5 and < 99 2
>=98 and < 98.5 3
>=97.5 and < 98 4
>=97 and < 97.5 5
>=96.5 and < 97 6
>=96 and < 96.5 7
>=95.5 and < 96 8
>=95 and < 95.5 9
< 95 No Payment
Penalty for Non-Critical Network Equipment. In case the bidder fails to meet the standards mentioned in ‘SECTION-4, Service Level Expectations, clause 3.1 for Non-Critical Network equipments’ of maintenance, a penalty of Rs.500 per day per device up to a maximum of Rs.10,000/- shall be levied from the monthly AMC charges for the specific l network equipment.
The Vendor shall strictly adhere the scope of work (SOW) mentioned in the RFP. All other Service Level
Expectations, not specifically provided are as per the terms and conditions of the RFP ( Ref no
______________ )dated _________
RFP for SUPPLY, INSTALLATION, COMMISSIONING & MAINTENANCE
OF SOFTWARE DEFINED-WIDE AREA NETWORK (SD-WAN) SOLUTION
We represent and warrant that everything to be supplied by us vide IDBI Bank Ltd. Purchase Order
no ……………. dated and those issued from time to time shall be brand new, free from all defects and
faults in material, workmanship and manufacture and shall be of the highest grade and quality and
consistent with the established and generally accepted standards for material of the type ordered,
shall be in full conformity with the specifications, drawing or samples, if any, and shall operate
properly. The Hardware, components & System Software supplied by us would be under 24 X 7
support. We shall be fully responsible for their efficient operation. This warranty shall survive in spite
of non- payment for and acceptance of goods, but shall expire (except in respect of complaints of
which the Vendor has been notified prior to such date) after 36 months from the Date of Acceptance
(hardware & system software).
The obligations under the warranty expressed above shall include all costs relating to labor, spares,
maintenance (preventive & unscheduled) and transport charges from site to manufacturer's works
and back for repair/replacement at site or any part of the equipment which under normal & proper
use and maintenance proves defective in design, material or fails to conform to the specifications.
Signature
Name :
Designation :
Company Seal
Place :
Date:
Notes:
1. To be stamped as an indemnity bond in accordance with the local stamp laws at the place of execution.
2. Relevant authorizations to be collected [in case of (a) company - certified copy of the relevant board resolutions, power of attorney, certified copy of the latest memorandum and articles of association be obtained (b) partnership - copy of the partnership deed together with the registration extract evidencing registration of the partnership firm, letter of authorization/mandate from the partnership firm authorizing the execution of documents on behalf of the partnership firm, power of attorney, if any]
RFP for SUPPLY, INSTALLATION, COMMISSIONING & MAINTENANCE
OF SOFTWARE DEFINED-WIDE AREA NETWORK (SD-WAN) SOLUTION
The Bidder should provide compliance to all Technical specifications mentioned below with all
necessary supporting technical documents. Any bid not conforming below specifications will be
rejected.
The vendor should have back-to-back support arrangement from the manufacturer. The vendor
must submit the Manufacturer’s Authorization Certificate in the format given in the RFP or the
format acceptable to the Bank
ANNEXURE – I TECHNICAL SPECIFICATIONS
IDBI bank desires to upgrade its current network for the triple purposes of meeting scale, new service
rollout and reducing net costs.
Information:
That the bank has 1000+ branches and 100+ offices of interest for connectivity.
That the bank currently deploys a multi-homing architecture that connects, branches, offices, and data-centers.
That there is one or more primary data-center and one or more secondary disaster recovery data center
That these data centers are protected via the use of firewalls.
That within these data centers are top of the rack switches, here in defined as Type 3.
These TOR switches are connected to servers in a leaf and spine topology, with IO rates from 1 Gbps to 10Gbps and upgradable to 100Gbps.
That in each of the 1000+ branches is a layer 2/3 termination point. This termination point is herein defined as Type 1 platform.
Each type 1 platform has up to 48 client terminals and up to 2 or 4 network terminals
Current implementation of the type 1 switch includes an MPLS or Ethernet termination.
Type 1 platforms are connected to Type 2 routers, through leased lines, fiber, wavelengths, or circuits.
Type 2 platforms are co-located with gateways, data-centers and or interconnection points.
Type 2 platforms run legacy protocols such as IP and MPLS, and traffic shaping algorithms
Type 2 platforms are usually fast to restore and maintain adjacency pairings as well as routing capabilities
Type 2 platforms support dense mesh configurations.
Type 2 platforms are also connected to Type 3 platforms.
Type 3 platforms are data-center interconnect points. These have a firewall and support connection to TOR switches which may be of Type 1b configurations i.e. a denser variant of Type 1.
Type 1 platforms today have up to 48 client-side terminals and 2-4 network side terminals. Network side rate may be STM or GE, but bandwidth is between E1 and FE.
Type 2 switches are typically of few 1GE ports and up to 10GE ports. The transport network is independent of the routing overlay. In many instances L3VPN or L2VPN is used to connect type 1 and 2 platforms.
That it is desired by the bank to upgrade its network.
That the bank desires to upgrade its entire network from Type 1, through to Type 2 and type 3.
RFP for SUPPLY, INSTALLATION, COMMISSIONING & MAINTENANCE
OF SOFTWARE DEFINED-WIDE AREA NETWORK (SD-WAN) SOLUTION
TECHNICAL SPECIFICATIONS FOR SOFTWARE DEFINED WIDE AREA NETWORK (SD-WAN)
A. MANDATORY TECHNICAL SPECIFICATIONS
A.1 Technical Specifications for Software Defined Wide area network (SD-WAN) solution for IDBI Bank (Entire Devices/solution - Type 1/2/3)
Sr. No
Technical Specifications Bidders
compliance (Yes/No)
1 The proposed SD_WAN solution must co-exist with existing IP/MPLS network and work with vendor / ISP solution.
2 The proposed SD_WAN solution must support data-plane interoperability through Ethernet interfaces.
3 The proposed SD_WAN solution must support bandwidth multiplexing for type 1 platform on network side i.e. MPLS and Internet or Internet and Internet or MPLS and MPLS lines.
4 The proposed SD_WAN solution must support a controller that must have a north bound interface which further must support API based scripting.
5 The proposed SD_WAN solution must support all 3 roles mentioned below by NMS. :
1: element management (housekeeping, card, alarms etc. )
2: network management (Faults, routs, nodes etc.)
3: service management (OAMP)
6 The proposed SD_WAN solution must have visibility of each element from the NMS/controller.
7 The proposed SD_WAN solution must support minimum 2500 node network concurrently through a single controller / NMS instances.
8 The proposed SD_WAN solution must support a minimum of 100 readymade scripts for the financial segment.
9 The proposed SD_WAN solution must be Telecom chassis/class compliance for EMI/EMC
10 The proposed SD_WAN solution must support graceful restart of the NMS.
11 The proposed SD_WAN solution must support passage of 1522-byte frame.
12 The proposed SD_WAN solution must support 4 or more QoS levels.
13 The proposed SD_WAN solution must be based on custom developed hardware and there should not be any COTS equipment to create any of the Type 1-3 equipment.
14 The proposed SD_WAN solution must support interoperability with MPLS.
15 The proposed SD_WAN solution must support following IP & Routing Features:-
IPv4 & IPv6 routing support
Static routes, OSPFv3, BGPv4,
Policy Based ,Performance based routing
Must support either of VXLAN/NVGRE or GRE
RFP for SUPPLY, INSTALLATION, COMMISSIONING & MAINTENANCE
OF SOFTWARE DEFINED-WIDE AREA NETWORK (SD-WAN) SOLUTION
1 Proposed solution must be in the form of Hardware Appliance and must be Rack Mountable with Dual Power Supply.
2 Proposed solution must be in-premises, management of devices must be in-premises.
3 Centralized device SD-WAN device must have at least 48 x 1G/10G onboard Ethernet ports that support third party pluggable optics/copper ports.
4 The proposed solution must manage SD-WAN capabilities for minimum 2000 locations from day one and scalable up to 4000 locations for future requirement at no additional cost to bank.
5 Both the backhaul link (i.e. primary and Secondary link) must be utilized at DC/DR
6 The solution must be leveraging multiple paths for application traffic
7 The solution must integrate with third party NMS/ITSM Tools for events such as faults / alarms.
8 The solution is capable of state synchronization between HA devices.
9 The solution MUST provide a centralized management console with redundancy.
10 The solution must support end to end link monitoring.
11 The solution must provide the ability to backup and restore the solution configuration.
12 SD-WAN equipment must seamlessly operate within Temperature range from 0 to 45°C
13 All the WAN ports must support 4 QoS levels.
14 The SD-WAN must be able to load balance across links simultaneously, or leverage the secondary link for spill-over if the bandwidth required for one session exceeds the available bandwidth on the current best link. This lets high bandwidth applications have as much bandwidth as they need to perform optimally.
15 The SD-WAN must be able to build connections dynamically between two SD-WAN devices, leveraging multiple links and use principles of best path selection, automatic traffic switching and application of QoS.
16 The appliance must use both the bandwidth giving links automatically and effectively.
17 State full Firewall Services with Access Lists and/or Time based Access lists.
18 SD-WAN devices must have authentication and authorization only with the preconfigured Controller/Management, server/Management Console which is placed in a DC/DR.
RFP for SUPPLY, INSTALLATION, COMMISSIONING & MAINTENANCE
OF SOFTWARE DEFINED-WIDE AREA NETWORK (SD-WAN) SOLUTION
19 Appliance must be able to integrate with central authentication solutions such As Active Directory/TACACS and SIEM
20 The solution must come with a web based administration interface and GUI.
21 The devices must be supplied with Console Cable, Power Cable (Indian Standard 3 pin plug) and Rack Mount kit.
22 Based on user need, the solution must be able to archive/save/Schedule all the old network configurations as well as on file server , so that it can be used to revert the network configuration when needed
23 The devices must be capable of termination all backhaul links directly and must be compatible with ISP links
A.3 Technical Specifications Required for branches (Type1-A) ,Big branches (Type1-B) & Head office
(Type 1-C)
Sr.No Technical Specifications Bidders
compliance (yes/no)
1 Proposed solution must be in the form of Hardware Appliance and must be Rack Mountable
2 SD-WAN device must have at least 8 x 1 Gig Ethernet onboard port (and scalable up to 48 ports)
3 SD-WAN device must have at least 2 x 3G wireless GSM / 4G /5G LTE integrated port with cable & antenna.
4 Proposed Type-1 (A) SD-WAN device should support minimum 10Mbps X 5 WAN links.
5 Proposed Type-1 (B) SD-WAN device should support minimum 90Mbps X 5 WAN links.
6 Proposed Type-1 (C) SD-WAN device should support minimum 150Mbps X 5 WAN links.
7 The solution must support traffic distribution on per packet basis.
8 Logs must be retained in each individual device for a period of at least 6 Months, with inbuilt capability or with external database where storing for longer duration is possible, depending on size of the data.
9 SD-WAN must seamlessly operate within Temperature range from 0 to 45°C
10 The devices must be supplied with Console Cable, Power Cable (Indian Standard 3 pin plug) and Rack Mount kit.
11 All the WAN ports of must support QoS.
12 The SD-WAN must be able to load balance across links simultaneously, or leverage the secondary link for spill-over if the bandwidth the available bandwidth on the best link. This lets high bandwidth applications have as much bandwidth as they need to perform efficiently as required for a session
RFP for SUPPLY, INSTALLATION, COMMISSIONING & MAINTENANCE
OF SOFTWARE DEFINED-WIDE AREA NETWORK (SD-WAN) SOLUTION
13 The SD-WAN must be able to build connections dynamically between two SD-WAN devices, leveraging multiple links and apply logic for best path selection, traffic switching, QoS and dynamic link bonding.
14 The appliance must use both/all the links effectively.
15 The SD-WAN must continuously check link flaps and link quality parameters and traverse traffic accordingly i.e. if the link is not stable then put the link in monitor state, once the link is stable for a particular time then start sending traffic on that link. Link flaps or link up/down must not affect the traffic as long as other link is available.
16 State-full Firewall Services with Access Lists and/or Time-based Access lists to provide supervision and control.
17 The SD-WAN must support DDoS mitigation functionality and protect DDOS attack like UDP Flood, Ping of Death etc.
18 SD-WAN devices must have authentication and authorization only with the preconfigured Controller/Management server/Management Console which is placed in DC/DR sites.
19 SD-WAN appliance must be able to integrate with central authentication solutions such As Active Directory/TACACS and SIEM.
20 The solution must come with a web based administration interface and GUI.
21 Based on user need, the solution must be able to archive/save all the old network configurations, so that it can be used to revert the network configuration when needed.
22 The solution MUST also be capable of supporting branch to branch secure path in mesh topology, in addition to the path with Primary at DC.
23 SD-WAN device should have at least 2 x WAN Serial interface onboard port or should support Serial V.35 to Ethernet converter (converter to be arranged by selected bidder).
B. DESIRABLE TECHNICAL SPECIFICATIONS
B.1 Desirable Technical Specifications for Software Defined Wide area network (SD-WAN)
solution for IDBI Bank (Entire Devices/solution - Type 1/2/3)
Sr.No Technical Specifications Max
Marks
Response from Bidder
(Yes/No/Number Range etc.)
Marks Obtained
1 How many Internet/MPLS bandwidth lines on network side can be multiplexed in proposed SD-WAN Solution. Give the total number of lines (without differentiation) 1 Number
2 Does the proposed SD-WAN solution type 1A/1B/1C support single box up to 48 ports at client/Ethernet side? 1 Yes/No
3 Does the proposed SD-WAN solution type 1A/1B support T1/E1 terminations. 1 Yes/No
4 Does the proposed SD-WAN solution support controller. 1 Yes/No
RFP for SUPPLY, INSTALLATION, COMMISSIONING & MAINTENANCE
OF SOFTWARE DEFINED-WIDE AREA NETWORK (SD-WAN) SOLUTION
28 Does vendor support programmability across multiple parameters? 1 Yes/No
29 How many parameters/fields can be programmed together for a single service? 1 Number
30 Is there is user manual for scripts for the controller 1 Yes/No
31 How many ports on type 1 (A/B/C)? 1 Number or range
32 How many ports on type 2? 1 Number or range
33 How many ports on type 3? 1 Number or range
34 Does vendor type2 or type 3 support 100GE? 1 Yes/No
35 Is in-service upgrade to 100GE possible? (for type 2 or 3) 1 Yes/No
36 Does type 3 platform of vendor support 64 or more TOR switches at 10Gbps? 1 Yes/No
37 How many ACL entries for type 1(A/B/C)? 1 Number
38 How many ACL entries for type 2? 1 Number
39 How much is the depth of routing table for type 1 ? 1 Range
40 Does type 1(A/B/C) support 2K routes? 1 Yes/No
41 Does type 2 support 20K routes? 1 Yes/No
42 Does type 3 support 40K routes? 1 Yes/No
43 Is Type 1 IPv6 ready? 1 Yes/No
44 Is Type 2 IPv6 ready? 1 Yes/No
45 Is Type 3 IPv6 ready? 1 Yes/No
46 Does vendor support match action in type 2 data-plane? 1 Yes/No
47 How many policies are supported by the controller? 1 Number
48 State upper bound on X for 2500 node network. (That such analytics be programmable and must never exceed X% of the line-rate. That X be defined by the vendor as an upper bound. ) 1 Number
49 Is IPSec supported AND is part of the offered vendor solution? 1 Yes/No
50 is type 1 non-blocking across all up to 48 ports? 1 Yes/No
51 is type 2 non-blocking across all up to 48 ports? 1 Yes/No
52 is type 3 non-blocking? 1 Yes/No
53 what is the MTBF for type 1 1 Range
54 what is the MTBF for type 2 1 Range
55 what is the MTBF for type 3 1 Range
56 What is MTTR for type 1? 1 Range
57 What is availability for type 1(A/B/C)? 1 Number/Range
58 What is availability for type 2? 1 Number/Range
59 is the solution deterministic for port to port latency as a function of load? 1 Yes/No
60 How many queues for packet storage in bits per type? 1 Number
61 Max queue length per port in type 1? 1 Range
62 Max queue length per port in type 2? 1 Range
RFP for SUPPLY, INSTALLATION, COMMISSIONING & MAINTENANCE
OF SOFTWARE DEFINED-WIDE AREA NETWORK (SD-WAN) SOLUTION
The solution should be capable of sending duplicate data over both links for guaranteed delivery of all applications like data, video & etc., and it has to be configurable feature need to be enabled if required. 1 Yes/No
2
The solution should be able to allocate a minimum bandwidth guarantee to each class of applications.
1
3
The SD-WAN should support if the bandwidth of a single session exceeds the availability on any link , the session should be able to use multiple links simultaneously. 1 Yes/No
4
Based on user need, the solution should be able to archive/save/Schedule all the old network configurations as well as on file server , so that it can be used to revert the network configuration when needed 1 Yes/No
Sub Total 4
RFP for SUPPLY, INSTALLATION, COMMISSIONING & MAINTENANCE
OF SOFTWARE DEFINED-WIDE AREA NETWORK (SD-WAN) SOLUTION
B.3 Desirable Technical Specifications Required for branches (Type 1 -A) ,Big branches (Type 1-B) & Head office (Type 1-C)
Sr.No Technical Specifications Max
Marks
Response from Bidder
(Yes/No/Number Range etc.)
Marks Obtained
1
The solution should be capable of HA (Active/passive) and also state synchronization between Member HA devices 1 Yes/No
2
The solution may be capable of sending duplicate data over both links for guaranteed delivery of all applications like data, video & etc., and it has to be configurable feature need to be enabled if required. 1 Yes/No
3
The solution should be able to allocate a minimum bandwidth guarantee to each class of applications. 1 Yes/No
4
The solution should be able to allocate a maximum bandwidth usage cap to each class of traffic. The solution should allow usage to burst above the maximum bandwidth usage cap if no other traffic classes attempt to utilize the available bandwidth 1 Yes/No
5
The SD-WAN should support if the bandwidth of a single session exceeds the availability on any link, the session should be able to use multiple links simultaneously. 1 Yes/No
6
Whether the proposed SD-WAN solution is capable of providing WAN Optimization between Type1 and Type2/3 platform. 1 Yes/No
7 IP & Routing Features:-
ECMP 1 Yes/No
Sub Total 7
Grand Total 84
Note: - The above given specifications are tentative/Limited. Bank may include additional requirement
in specifications, if required later. Vendor has to fulfill the same.
The vendor should have back-to-back support arrangement from the manufacturer. The vendor
must submit the Manufacturer’s Authorization Certificate in the format given in the RFP or the
format acceptable to the Bank.
RFP for SUPPLY, INSTALLATION, COMMISSIONING & MAINTENANCE
OF SOFTWARE DEFINED-WIDE AREA NETWORK (SD-WAN) SOLUTION
1. The bidder may be a sole proprietor /Firm/LLP/company registered under Companies Act 1956/2013 having registered office in India or anybody corporate.
Certified copy of Certificate of Incorporation and/or Certificate of commencement of Business. Other eligible entities-applicable documents
2. The Original Equipment Manufacturer (OEM) can either directly bid or bid through their Authorized partners/ system integrator (SI). Only upto two Authorized partners/ system integrator will be authorized per OEM for bidding process.
If the applicant is a OEM, an undertaking Letter has to be submitted in this effect.
If the bidder is an Authorized
partners/ system integrator (SI)
then Manufacturer’s Authorisation
Letter should be submitted. (MAL
to be provided in the format given
in the RFP or the format
acceptable to the Bank.
3. The bidder should be in a business of Supply, maintenance & support of Networking Equipments (Router / SD-WAN Devices) in India for at least last 5 Years
Memorandum & Articles of Association, Other eligible entities-applicable documents.
4. Bidder/OEM should have supplied and should have deployed and maintaining SD-WAN (Software Defined –Wide Area Network) solution in any Scheduled Commercial Bank/PSU/ Govt.Organization /Govt. Unit/ BFSI/ Company (Publicly listed) Globally for i) Minimum 100 discrete locations in Single order or Multiple order to build a single solution as on RFP issue date.
Supporting proof / document to be submitted viz. Rate Contract/Purchase Order and satisfactory performance certificate from client etc. for the said period
5. Proposed SD-WAN Solution of OEM (not necessarily the model) should have been deployed (not necessarily by the Bidder, in case of Dealer/ Distributor/Partner) in at least one Scheduled Commercial Bank/PSU/ Govt. Organization/Govt. Unit/BFSI / Company (Publicly listed) Globally, for minimum 100 locations in a single order/Multiple order to build a single solution in a single organization as on the date of the RFP.
The Bidders has to provide order copy/reference Letter from the organization duly mentioning the solution name and the no. of locations and no. of Devices/endpoints.
RFP for SUPPLY, INSTALLATION, COMMISSIONING & MAINTENANCE
OF SOFTWARE DEFINED-WIDE AREA NETWORK (SD-WAN) SOLUTION
7. The Bidder should have 24*7 Technical Assistance Center in India for customer support. The bidder should have a Toll Free number facility for call logging within India.
Details of the support center like office address, name of the contact person, their phone numbers and email id and the escalation matrix, should be provided.
8. The bidder should have an annual turnover of at least Rs. 200 Crore (Rs.100 Crore for MSME) in each of the last three financial year’s i.e. 2016-17, 2017-2018 and 2018-19.
Audited Balance Sheet of the last three financial years should be provided.
F.Y. 2016-17
F.Y. 2017-18
F.Y. 2018-19
9. The Bidder should have positive net worth in each of the last three financial year’s i.e. 2016-17, 2017-2018 and 2018-19.
Audited Balance Sheet of the last
three financial years should be
provided.
F.Y. 2016-17
F.Y. 2017-18
F.Y. 2018-19
10. The OEM Should be either in the LEADERS or in the CHALLENGERS Quadrant of the latest (2018) Gartner’s report for Software Defined-Wide area Network for WAN Edge Infrastructure.
Copy of Gartner report
11. The Bidder shall produce a self-declaration that there are - (a) no vigilance and / or court cases pending against it (b) no inquiry or investigation pending against it from any statutory regulatory and / or investigation agency and (c) The Bidder has not been blacklisted by any public sector organization in last 5-years.
Self- Declaration as per format given in the RFP.
12. ISO 9001-2008 Certificate (SI) Current and valid certificate.
RFP for SUPPLY, INSTALLATION, COMMISSIONING & MAINTENANCE
OF SOFTWARE DEFINED-WIDE AREA NETWORK (SD-WAN) SOLUTION
13. IS0 27001-2013 Certificate (OEM) Current and valid certificate.
14. The Bidder should have Goods & Services Tax (GST) Registration
GST Certificate
15. Micro and small Enterprises – Procurements through MSEs will be done as per the policy guidelines issued by Ministry of Micro, Small and Medium Enterprises (MSME), GOI from time to time. MSEs registered under the SPRS (Single Point Registration Scheme) of NSIC and complying with all the guidelines there under as well as those issued by GOI from time to time shall be eligible. For Eligible Bidders, exemption will be provided only for cost of bid document and Earnest Money Deposit (EMD) as per GOI norms.
(Copy of NSIC/MSME registration to be submitted
16. The Bidder shall ensure that all supplies
(hardware, software etc.) must not be End of
Life (EoL) and End-of- Support (EoS) for at
least 7 years from the date of purchase
order. The bidder has to submit a letter of
undertaking from the OEM on OEM’s
Letterhead confirming:
i) OEM has not declared the EoL/EoS
dates for the products under reference as
on the date of issue of the letter (which
shall be on or after the release date of the
RFP)
ii) The products shall not be EoL/EoS
for at least 7 years from the date of
purchase order of the same.
However if for reasons beyond the control of
OEM/Bidder, the EoL/EoS dates are declared
by the OEM during the contract period and if
those dates are prior to the date of end of
contract period, the bidder has to arrange
for the replacement of Devices with
equivalent or higher specifications (working
in Bank’s environment) which will not reach
EoL/EoS for the remaining duration of the
contract at no extra cost to the Bank. This
replacement must be completed 6 months
prior to the date of EoL/EoS of the current
letter of undertaking from the OEM on OEM’s Letterhead
RFP for SUPPLY, INSTALLATION, COMMISSIONING & MAINTENANCE
OF SOFTWARE DEFINED-WIDE AREA NETWORK (SD-WAN) SOLUTION
17 The equipment must be manufactured in India or a country, which is not on the list of barred countries as per the Ministry of Home Affairs, Govt. of India. In the event that the country falls under the restricted category, the bidder shall be disqualified at any stage of the RFP or installation process.
18 The Bidder(s), who have been associated with IDBI Bank Ltd for any contract for the past 5 years, have to submit the satisfactory performance certificate issued by the competent authority in the bank.
Submit the satisfactory performance certificate.
Signature:
Name of the Authorized Person:
Designation:
Company Seal:
RFP for SUPPLY, INSTALLATION, COMMISSIONING & MAINTENANCE
OF SOFTWARE DEFINED-WIDE AREA NETWORK (SD-WAN) SOLUTION
ANNEXURE IX - BANK GUARANTEE FORMAT IN LIEU OF DD/PO TOWARDS EMD
THIS GUARANTEE AGREEMENT executed at Two Thousand Nineteen By: this day of Bank, a body corporate constituted under having its registered office/Head office at and a branch office at (herein after referred to as “The Guarantor” which expression shall, unless it be repugnant to the subject, meaning or context thereof, be deemed to mean and include its successors and assigns)
in favour of
IDBI BANK LIMITED, a company registered under the Companies Act, 1956 (1 of 1956), a banking company within the meaning of Section 5 (c) of the Banking Regulation Act, 1949 (10 of 1949) and having its registered office at IDBI Tower, WTC Complex, Cuffe Parade, Mumbai – 400 005 and having its Branch Office amongst other places _ at (hereinafter referred to as “Bank/Beneficiary” which expression shall unless it be repugnant to the subject, meaning or context thereof, be deemed to mean and include its successors and assigns), WHEREAS – 1. The Bank has floated Request for Proposal (RFP) No. Dated _____for Supply, Installation, commissioning and Maintenance of Software Defined –Wide Area Network (SD-WAN) Solution.
2. One of the terms and conditions of the RFP is that the Bidder is required to furnish Earnest Money Deposit of Rs. in the form of Demand Draft/PO or Bank Guarantee in favour of the Bank.
3. The Bidder M/s . (Name of the Bidder) has requested the Guarantor to issue this Bank Guarantee for an amount of Rs. (the Guarantee Amount) towards Earnest Money Deposit in favour of the Bank and the Guarantor has agreed to issue the same.
4. Now in consideration of the aforesaid premises, the Guarantor unconditionally, absolutely and irrevocably binds itself and its successors and permitted assigns and agrees with and guarantees the Bank as follows:
1. The Guarantor furnishes this Guarantee to the Bank towards EMD which the Bank may demand on occurrence of one or more of the following –
i. If the Bidder withdraws its Bid during the period of Bid validity specified in the RFP; or
ii. If the Bidder makes any statement or encloses any form which turns out to be false, incorrect and or misleading at any point prior to signing of contract and such information/suppression is material in the opinion of the Bank
RFP for SUPPLY, INSTALLATION, COMMISSIONING & MAINTENANCE
OF SOFTWARE DEFINED-WIDE AREA NETWORK (SD-WAN) SOLUTION
iii. If the Bidder having been notified of the acceptance of his Bid by the Bank during the period of Bid validity, but
i. Fails or refuses to execute the Agreement, if required; or
ii. Fails or refuses to furnish the performance security, in accordance with the conditions of RFP.
The decision of the Bank regarding occurrence of the above shall be final and binding on the Guarantor.
2. The Guarantor guarantee to pay to the Bank the Guarantee Amount immediately on first
written demand by the Bank without the Bank having to substantiate its demand, provided that in its demand the Bank will specify that the Guarantee Amount claimed by the Bank is due to the occurrence of any one or all of above circumstances. Any such demand made by the Bank shall be conclusive and binding on the Guarantor irrespective of any dispute or difference raised by the Bidder.
3. The Guarantor guarantee to pay the Guarantee Amount Rs. ________________ (Rupees
_____________________________only) without any reservation, protest, demur and recourse, in case the bidder fails to Comply with any condition of the bid or any violation against the terms of the bid, without the beneficiary needing to prove or demonstrate reasons for its such demand.
Notwithstanding anything contained hereinabove -
i. Our liability under this Bank Guarantee shall not exceed Rs. (Rupees only).
ii. This Bank Guarantee is valid up to ____________ (validity period) &
iii. We are liable to pay the Guarantee Amount or any part thereof under this Bank Guarantee only and only if you serve upon us a written claim or demand on or before ______(mention period of guarantee as found under clause (ii) above plus claim period)
Dated day of 2019. Signature of the Guarantee Issuing Bank Name & Designation
**************************** END OF RFP / BID DOCUMENT************************