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8/11/2019 RFP for Indus OM Services V11 2_10 06 08
This communication, being circulated by "Indus Towers Limited" is privileged and confidential, and is
directed to and for the exclusive use of the addressee. Information contained in this communication issubject to change, at any stage, before or after the due diligence, without notice, as a part of Indus TowersLtd. business policy. No part of this communication may be reproduced or copied in any form or by anymeans [graphic, electronic or mechanical, including photocopying, recording, taping, information retrievalsystems, etc.] or reproduced on any disc, tape, perforated media or other information device etc. withoutthe prior written permission of “Indus Towers Ltd”. The addressees of this communication may use thiscontent for their own business understanding including consultants and employees. Indus Towers Ltd doesnot hold itself liable for any consequences, legal or otherwise, arising out of the use of any suchinformation.
Summary of changes from Version 1.1
Sn. 1.3.2 Correction in ContactDetails for O&M Heads
a) V Mohan - TN/CHN - 09962529000b) Nitin Agarwal - Raj - [email protected]) Subir Halder - WB/KOL - 09874814999d) Srivats - KK - 09742241349
Sn. 3.3 General K PIs : 2. Infrastructure Availability Operatorwise (%age) total weightage – Operatorweightages changes from 3 to 2.3. Total Site Outage time (Planned+Unplanned) total weightage – values changedfor to 1 for 3.1, 3.2 and 3.3.
Sn. 3.4 Manpower Deployment 2.2 Average No of sites per supervisor-DHQ changed from 130 to 230 and Penaltychanged to > 260 sites
2.3 Average No of sites per supervisor-Non DHQ changed from 60 to 160 andPenalty changed to >180 sites4.1 Reward is removed for Estate Managers
Sn. 3.7 Operations Support 3.2.3 No of Rented DGs - Target changed fr0m > 0.5% to < 0.5%
Sn. 3.8.3.3 Estate Management No of Visit/Site/Month reduced from 7 to 5
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1 EXECUTIVE SUMMA RY ........................................................................................................................................6
1.3.1 Corporate and Circle SCM ........................................................................................................................7
1.3.2 Corporate and Circle O&M........................................................................................................................8
2 SCOPE AND EXCLUSIONS ...................................................................................................................................9
3.6 M AINTENANCE..................................................................................................................................................18
3.8 KPI C ALCULATIONMETHOD ................................................................................................................................19
3.8.2 Total Site Outage Time (Planned + Unplanned) ........................................................................................203.8.3 Operation KPIs ......................................................................................................................................20
Indus Tower Ltd is the result of a Joint Venture by India’s top telecom players Bharti (42%), Vodafone(42%) & Idea (16%). Indus will operate in 16 circles and will provide passive infrastructure services tooperators. Indus’ business model is to serve not just the existing shareholders but all telecom operators inIndia.
The tower portfolio, accumulated from the shareholders’ 16 circles, currently stands at 80,000 and hencerepresents the world’s largest tower company. Our corporate color is green and reflects the stronggreen credentials that the company wants to build.
8/11/2019 RFP for Indus OM Services V11 2_10 06 08
This document captures the O&M Contract requirements of Indus Towers and is part of the ManagedServices Contract defined to manage its Passive Site infrastructure portfolio. As the provision of suchservices are local in nature and needs a ‘local touch’ these services are to be procured in the Circles.
Vendors interested in o ffering services should submit responses individually for each Circle.
The scope of this O&M work package covers all of the following services:- Site equipment maintenance (level 1 & 2 without spares)
- Site Electrical & Civil Maintenance- Diesel Filling- Estate Management- Site Security- Electricity Board (Meter Reading and Bill Collection) & Diesel Gensets (Meter Reading)- Manpower required for delivery of above listed services
Please note, the end to end responsibility of delivering all services will be with this vendor.
Vendors wi ll submit responses in the formats specified in Annexures A, B, C and Donly
1.2 Proposal Submission Details
Details Soft Copy Hard CopyDate for submission 5pm on 23rd June 2008 5pm on 24th June 2008
Responses to be sent to Send your response by email to 2email ids:1. [email protected]
and2. Circle RFP email id (see
table below)
1. 1 copy to Corporate SCM atfollowing address:3rd Floor, Times Square,Sushant Lok I, Block BGurgaon – 122002
(Attn: SudarshanShanmugam)
2. 1 copy to Circle SCM Head
Subject Line of email Email subject line should be:‘O&M RFP submission for<Vendor Co. name> in <circlename for which serviceoffered>’
- NA-
8/11/2019 RFP for Indus OM Services V11 2_10 06 08
Please ensure that there is no discrepancies between the hard and the soft copy versions of thedocument. This may lead to non acceptance of the proposal from vendor .
Responses received after the due date will not be considered. It is the responsibility of the vendor to
ensure that their responses have been received by Indus. All communications should be from the vendorcompany’s official email id only
The delivery of O&M Services comprises the delivery of the following:
# Activi tyType
Activi tyCode
Activi ty High Level Object ive
1 CO11 Site O&M TechnicianRegular maintenance of all site infra equipment –preventive, corrective and breakdown
2 CO12 Supervisor & AMC Monitoring and planning of maintenance asscheduled, equipment performance, warranty and AMC status
3 CO13 Local Surveillance (24x7) Monitoring & recording of site equipment alarm
Trouble ticket generation, handover to fieldtechnicians and closure
4
ManpowerSupport
CO14 Estate Manager Ensure access to authorised and prevent access
to unauthorised personnel
Maintain working relationship with site owner
5 O1 Fuel Management
Eliminate Site Downtime due to Fuel outs
Procuring diesel using Petrocards where provided
Procuring diesel for filling where the Petrocard optionis not available and claiming reimbursement throughmonthly bills
6 O2 Security Management Eliminate Theft / Pilferage from sites (No physical
guarding of site in scope)
Reporting of theft / issues to Vigilance teams
7
Operations
O3 Estate ManagementEnsure smooth site access for various activities andeliminate unauthorized access
8 M1 Diesel Genset
1st and 2nd level maintenance (scheduled, preventiveand breakdown – without spares) for anymake/model/capacity of site DG’s (including but not
restricted to AMF Panels)
9 M2 Site Electrical & Civil
1st and 2nd level maintenance (scheduled, preventiveand breakdown – without spares) for all the following:
site electricals (including but not restricted toearthing, isolation transformers, lightningprotection, aviation lamp)
fire alarms
civil works (including but not restricted toboundary walls, steps etc.,)
10
Maintenance
M3 Power Interface Unit
1st and 2nd level maintenance (scheduled, preventive
and breakdown – without spares) for anymake/model of PIU (including but not restricted toservo stabilisers, voltage stabilisers, surge protectionequipment)
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11 M4 Air Conditioning 1st and 2nd level maintenance (scheduled, preventiveand breakdown – without spares) for any make /model / capacity /type (including but not restricted tosplit, free cooling, duct) of Air Conditioning
equipment
12 M5 Power Plant
1st and 2nd level maintenance (scheduled, preventiveand breakdown – without spares) for all make/model/ modules/ capacity of Power Plants (includingbut not restricted to UPS, SMPS)
13 M6Battery Bank and BatteryCoolers
1st and 2nd level maintenance (scheduled, preventiveand breakdown – without spares) for all make /model/ types (AGM or VRLA, Gel etc,.) capacity ofbatteries and battery coolers
14 Ops Support S1EB – Reading & BillCollection & DG Meter
Readings
Timely monitoring of meters, collection of bills from EB,liaison and processing of payments (organizing of the
money for payment
15LoadingSupport
Loading Support
Ensuring site access for eqmt installation by Operator Ensure that passive infrastructure availability and
interfacing with Active elements Verification of installation as per Service Order –
reporting deviations, obtaining clearance Obtain sign off from Operators for RFS
Note: For Loading Support KPI’s and SLA will be defined after finalised the Deployment RFP
Typical components at a site for both Ground Based and Roof Top Tower Sites:
Any service or responsib il ity that has not been stated here, but logical ly fal ls with in the scope of O&Mservices at a site will have to performed by the O&M vendor (at no extra cost) as defined by Indus from timeto time.
Final allocation of sites to O&M vendors after the completion of the RFP process will be done on a cluster basis. The size of each cluster and the number of sites per cluster will depend on the geography and theIndus business strategy
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The contract is valid for a period of 36 months from the date of contract award date.
2.1.3 Financial Capabilit ies
The vendor has to provide evidence of their financial stabilitybefore the award of the contract to them:
Annual Report or Bank Certificate For last 2 years
Income Tax Returns For last 2 years
Bank Guarantee (amount to be provided at time of Contract Award) for theduration of the contract
50% of total monthlyvendor billing for firstmonth of contract
2.1.4 Subcontracting
The O&M vendor shall subcontract parts of the services only after obtaining Indus Corporate team's writtenapproval. The O&M Vendor will always remain responsible for the conduct and quality of services renderedby themselves or any of their sub contractors.
Where a sub contractor is used the O&M Vendor will be responsible and liable for all related costs of suchemployment such as salaries, TDS and IT, PF, ESI, insurance, etc.,
O&M Vendor will comply with all applicable laws governing the use of Contract personnel including but not
limited to Contract Labour (Regulation and Abolition) Act, 1970, Minimum Wages Act, 1948 and WorkmenCompensation Act, 1923.
The O&M vendor will submit proof of compliance for this when so required by Indus.
2.1.5 Commercial Terms
O&M Vendor shall submit monthly invoices to the relevant Circle Office. The invoice should clearly identifythe cluster for which the service is being rendered.
O&M Vendor will submit invoices to the Circle O&M Heads who will certify it for accuracy and KPIcompliance. Indus will pay the certified invoice 30 days from the date of submission. This will be at
- agreed rates- adjusted for rewards or penalties for KPI delivery- after deduction of all relevant taxes.
2.1.6 Contract Termination
Some of the grounds for termination of the O&M contract (includes and is not restricted to):
- consistent and continued non delivery to KPI’s- integrity issues- non adherence to Indus policies/procedures
- based on Indus risk assessments
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Continued breach of contractual terms by O&M vendor will result in a penalty along with the termination.
The vendor also has to support proper handover to the successor.
Vendor will provide 12 weeks notice period before the natural end of the contract.
2.2 Exclusions
The following services are excluded from the scope of this O&M Contract:
1. Payment of site rentals, site and site equipment insurance, any payments due to local authorities2. Capex or Opex costs for site upgrades
3. Costs of spares for equipment to be maintained at site4. Expenses incurred for getting a EB connection and bill payments5. Any additional costs incurred for consumables, civil works and repairs will need to be claimed
additionally every month (at costs and supported by bills)
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Performance Management will be done by monitoring Key Performance Indicators (KPI) and progressagainst the identified Milestones for key activities.
The monitoring of O&M activities will be done in the following manner:- an independent Programme Management Office (PMO) using a PM tool- Tower Operations Centre
The O&M vendor will have to update the status of their activities on this tool in a timely manner.Not updating information within 12 hours of completion of activity will i ncur a penalty.
O&M Vendors will be benchmarked across all other O&M Vendors in all other Circles. This will beused to ensure a uniformly h igh quality of service across all Circles. O&M Vendors w ill be requiredto participate in regular review meetings with Indus Circle and Corporate teams. Vendors will haveto imp lement any performance improvement plans identified for them.
Indus will provide training on various aspects of Indus network monitoring, efficiencyimprovements, energy saving schemes, new products introductions like windmills, solar panelsetc., O&M vendors wil l have to send their staff for such trainings and initiatives (without disruptionto the delivery of their service).
Vendors will be encouraged to bring innovation in the O&M process. Best practices and innovation will be
awarded suitably by Indus. Such best practices will be implemented in all other Circles too.
3.1 Defined Milestones
These are indicative milestones only and the final milestones will be baselined at the time of contractaward. The process finalisation will also happen at that time.
3.1.1 O1 Fuel Management
Milestone No. Milestone Parameters
O1.10
01.20O1.30
O1.40
O1.50
1. Fuel Quantity & d ate updated same day.
2. DG Hour Meter reading updated.3. Bills submit as per Check List- Petro Card Statement, Fuel Quantity detail as per format & detailsupdated on system.4.Diesel Consumption Bills tally witha) Petro card statement , b) TOC Report, c) EB Consume Unit5.DG Consumption per site
3.1.2 O2 Security Management
Milestone No. Milestone Parameters
O2. 10O2. 20O2. 30O2. 40O2. 50
1.List of sites to be visited finalised2.Site visited as planned3.Non con formance report updated4. Closure of non conformance reported5. Information o f theft reported to Vigilance
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1. List of Sites handover 2. Details of Contact Person / Landlord / Rent Details handover 3. Site Access request Routed4. Updation of Landlord related data5. Monthly Report on Site Issues
3.1.4 M1 – DG
Milestone No. Milestone Parameters
M1. 10
M1. 15M1. 20M1. 25
M1. 35M1. 45M1. 50M1. 55M1. 60
Preventive Maintenance1.List of DG running Hrs. crossing xx Hrs based on the capacity generated2. Preventive Maintenance Plan updated3.Maintenance done as per plan4. Report Submitted / updated
Corrective Maintenance1. Site details triggered (TOC)2.Site Reporting Time3. Site Access related info u pdated4.Info to TOC after resolution5.Report Submit ted / u pdated
3.1.5 M2 – Electrical + Civil Maintenance
Milestone No. Milestone Parameters
M2. 10
M2. 20M2. 30
1.Site Specification released Foundation Specification - DG / Shelter /Tower / wall Electrical - Earthing / Hatch Plate/ Wiring from Meter to Equipment2.Maintenance Schedule released for the qtr.3.Report Submitted/ Updated
3.1.6 M3 – PIU
Milestone No. Milestone Parameters
M3. 10M3. 15M3. 20M3. 25
M3. 45M3. 50M3. 55
M3. 60M3. 65
Preventive Maintenance1.List of PIU/Site shared with the Vendor2. Preventive Maintenance Plan updated (Qtr/Yrly)3.Site Reporting Time updated4. Report Submitted / updatedCorrective Maintenance8. Site details triggered (TOC)9.Site Reporting Time - Site Register / Call to TOC10. Site Access related in fo updated -
11 .Info to TOC after resolution12. Report Submitted / updated
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Preventive Maintenance1.List of Site shared with the Vendor2.Preventive Maintenance Plan Updated (Qtr/Yrly)3.Site Reporting Time - Site Register / Call to TOC4. Report Submitted / updatedCorrective Maintenance5. Site details triggered (TOC)6.Site Reporting Time - Site Register / Call to TOC7. Site Access related info u pdated -8 .Info to TOC after resolution9. Report Submitted / updated
3.1.8 M5 – Powerplant
Milestone No. Milestone Parameters
M5. 10M5. 15M5. 20M5. 25M5. 30
M5. 45M5. 50M5. 55M5. 60M5. 65
Preventive Maintenance1.List of Site shared with the Vendor2.Preventive Maintenance Plan updated (Qtr/Yrly)3. Plan approved by O&M Manager 4.Site Reporting Time updated5. Report Submitted / updatedCorrective Maintenance
6. Site details triggered (TOC)7.Site Reporting Time - Site Register / Call to TOC8. Site Access related info u pdated -9 .Info to TOC after resolution10. Report Submitted / updated
3.1.9 M6 – Battery Bank and Battery Cooler
Milestone No. Milestone Parameters
M6. 10
M6. 15M6. 20M6. 25M6. 30
M6. 45M6. 50M6. 55M6. 60M6. 60
Preventive Maintenance
1.List of Site shared with the Vendor2. Preventive Maintenance Plan updated (Qtr/Yrly)3. Plan approved by O&M Manager 4.Site Reporting Time - Site Register / Call to TOC5. Report Submitted / updatedCorrective Maintenance6. Site details triggered (TOC)7.Site Reporting Time - Site Register / Call to TOC8 Site Access related inf o updated -9 .Info to TOC after resolution10. Report Submitted / updated
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1.No. of sites details generated(based on the bill cycle) for which bills to be paid in the next month .2.No. of Bills Collected from EB Office3.Invoice along wit h Meter reading(EB + DG) submitt ed to O&M4.O&M Verified & submitted to Finance5.Demand Draft Handover t o EB Vendor 6.Payment deposit to EB office7.Receipt handover to Indus Office8.Receipt Updated on System after verification9.No. of Site for which bill s not recvd since one month as per bill cycle10.No. of Site for which bills not recvd since two month11.No. of Notice recvd for Disconnection12.Amount Paid for Reconnection (Total Amount)13.Penalty Amo unt Paid (monthl y Mn)
3.2 KPI Summary
The KPI’s that will be used to monitor performance are:
Type Detailed KPIOverall Weightin O&M ServiceDelivery
General KPI’s 1. Infrastructure Availability – Strategic /DHQ/NonDHQ wise
2. Infrastructure Availability – Operator Wise3. Total Site Outage Time – Planned + Unplanned
20%
Manpower Deployment 1 Technician – Region Level2 Supervisor – Region Level3 Surveillance Engineer – Region Level4 Estate Manager– Region Level
1. Outage Due to active infra is not considered2. Outage is Considered as Site Bases not on Cell bases3. Outages are not considered for dependent sites only site where Infra Outage was there is considered.
Sample KPI Calculation:The following KPI calculation will be applicable for the all Infra outages due to Equipments i.e. DG, PP, BB, AC, PIU, Electrical & Civil.
Step-1
Total Infra Availability (Per Day in Min) = Total No of Sites x 24 Hrs x 60 Min
E.g. If any Circle is having 1000 Sites then Total Infra Availability will be as per above calculations
=1000x24x60 = 1440000 Min
Step-2
Total Infra Outage due to Equipments (Per Day in Min): Total No of Sites with Outage x No of
Events x Duration of outage Events(Min)
Total Infra Outage (In Min):
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1 Site Down for 4 Hrs: Total Outage = 4 x 60=240 Min
3 Sites Down for 2 Hrs: Total Outage=3 x 2 x 60=360 Min
Total Outage/Day = 240 + 360=600 Min
Step-3
Net Infra Availability (In Min) = Total Infra Availability (In Min) - Total Network Outage (In Min)
= 1440000-600 = 1439400 Min
Step-4
Infra Availability (In %age) = Total Infra Availability (In Min) - Total Infra Outage (In Min)---------------------------------------------------------------------------------- %
3.8.2 Total Site Outage Time (Planned + Unplanned)
Planned Outage KPI:
The following KPIs will be calculated on the basis of the time taken for the completion of any activity duringthe Planned Event window i.e. 00:00 Hrs to 06:00 Hrs. The approval from the required authorities shouldbe taken before start plan of the activity and the time period will be calculated on the basis:
Planned Event Time: Activity start time given to TOC - Activity Completion and restoration Time
Unplanned Outage KPI:
The following outages are there in case of major breakdown of the services i.e. DG Burnt, MajorOverhauling etc.
Un-Planned Event Time: Start time when TT is escalated to O&M Vendor – TT Closure time afterCompletion of activity by O&M Vendor
3.8.3 Operat ion KPIs
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Outage due to non availability of fuel (Minutes/Month)
The above KPI will be taken in to consideration when there are infra outages due to no availability of theFuel in the DG. The vendor will be responsible for filling the fuel as soon as escalation is there from theOMCR/NMS/TOC.
3.8.3.2 Security Management
Outage Due to theft (Minutes/Month)
The above KPI will be taken in to consideration when there are infra outages due to negligence of the
security guard/patrolling agency.
3.8.3.3 Estate Management
Outage due to non availability of Access at any site / month
The above KPI will be taken in to consideration when there are infra outages due to access issues on thesites and this may be because of:
Non Payment of rent
Housekeeping
Safety issue of Landlord
No of visitors/month/site
This KPI is introduced to keep the control on the visitors who are visiting the sites because of Various reasons. The figure of 10 has been arrived on the basis of services which will be there for Checking the healthiness of the sites i.e. Fuel vendor (2 Person), PM (2 Person),CM (2 Person), Security (1 Person), Planned (2 Person), Vigilance (1Person)
No of visit/month/site
This KPI is introduced to keep the control on the time of visiting the sites because of variousReasons. The figure of 5 has been arrived on the basis of services which will be there for Checking the healthiness of the sites i.e. Fuel vendor (2 Times/Month), PM (1 Times/Month), CM(1 Time/Month), Security / Vigilance (1 Times).
No of access during night / per site / months
The O&M Vendor should ensure all the preventive activities, fuel filling or other requirements are being
taken care during the day time. There can’t be more than 1 access allowed during the night hours i.e. from20:00 Hrs to 06:00 Hrs and even without the permission of estate manager and owner/landlord.
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non compliance of Access process at any site / month
The Estate manager will be responsible for the process being followed before accessing any of the sites by
informing the owner well before time and communicating the date and time of visits.
3.8.4 Maintenance KPIs
The O&M Vendor is responsible for maintaining the Level-1 services i.e. Preventive Maintenance andLevel-2 i.e. Corrective Maintenance without using the spares. He should ensure the maintenance of theequipments are done well on time and the compliance is done for the PM and CM.
The following equipments are suppose to be maintain by the O&M Vendor with the target of 99.99% for
every equipment wise
DG (Diesel Generator)
Electrical cables and Civil
PIU (Power Interface Unit)
AC (Air conditioners)
P/P ( Power Plant)
B/B (Battery Bank)
3.8.5 Operations Support KPIs
3.8.5.1 EB Reading
Outage due to EB disconnection (Minutes/Month)
The following KPI will be representing the outage has happened due to the disconnection of the Electricityby the State Electricity Board due to the Non-Payment or any statuary compliance.
The KPI will be calculated on the basis of Infra availability as the same has been explained in the above
example of “ Sample KPI calculation” but the reason mentioned will be due to disconnection of the EB.
1. DG Reading
No of running hour difference (Per site/Month) with TOC/TOC data
The following KPI will be representing the difference of the DG Running hour reading submitted by theFMS vendor, DG Reading agency and TOC. The KPI will be representing the accuracy of the databeing given by the various sources.
4 Manpower Recruitment Standards
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O&M vendors have to recruit manpower as defined by Indus in the sections below.
4.1 CO11 – Site O&M Technician
Position Technician
Reports To Supervisor (Outsource) - Circle
Place of Posting Respective Circle
P o s i t i o n D e t a i l s
Responsibilities & KeyDeliverables
Preventive Maintenance of the sites Corrective Maintenance of the sites Handling of Infra Alarms from TOC Closure of the alarms and information to TOC and
keeping record. Interface with all Site owners for Rent delivery, access
issues etc. Ensuring the safety to the site inventory. Coordination with AMC vendors for Fault resolutions Coordination with FMS vendors for Fuel filling and diesel
quality and quantity checking. Housekeeping of the sites. Maintaining the database for sites Inventory. Maintaining of the Equipments & vendor details i.e. Under
Warranty, Capacity, make etc. Should follow the escalation matix
Experience
2-5 Years
GSM / CDMA operator Telecom Infra provider/Vendors
Industry Preferred Ex Serviceman/Police Force with high Integrity. Telecom Operator
J o b
R e q u i r e m e n t s
Qualification ITI / SSC or HSC with Technical Certification
P e r s o n a l i t y
T r a i t s
Competencies
24x7 Availability approach. Understanding of the Infra Equipments Well mannered
G e n e r a l
R e q u i r e m e n t Dress Code
Tool Kit I-Card Two Wheeler Mobile Phone
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Preventive Maintenance of the sites Corrective Maintenance of the sites Ensuring resource availability and management to
technicians Maintaining of the Equipments & vendor details i.e. Under
Warranty, Capacity, make etc.
Keeping track of outages trends for his zone forEquipment/Sites/Vendor wise and sharing with O&M Head Escalation of the issues to O&M Head Meeting with AMC, O&M Vendor Vendors and
Technician’s to ensure the deliverables. Sites Visits for checking the quality of work Analysis of the KPIs and SLAs of the Infrastructure. Compilation of action/improvement plans for daily outages
Experience 4-7 Years GSM / CDMA operator Telecom Infra provider
Industry Preferred Telecom Operator Vendors
J o b
R e q u i r e
m e n t s
Qualification Diploma in Electrical/Civil
P e r s o n a l i t y
T r a i t s Competencies
24x7 Availability approach. Understanding of the Infra Equipments Knowledge of Computer skills i.e. Excel, Power Point Manpower Management
G e n e r a l
R e q u i r e
m e n t
Dress Code I-Card
Two Wheeler/Four Wheeler Mobile Phone
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Monitoring of the Infrastructure Alarms Generation of the Trouble Tickets for all Infra alarms Alarm Information to the Ground Team Escalation of the Alarms as per defined matrix and
updating the matrix time to time. Closure of the TT after ground feedback Database maintenance of the TTs raised
Generation of MIS for TTs for management. Ensuring site wise Mapping of the technicians/Vendors. Auditing of the alarm termination for sample sites with the
help of Technicians on ground Ensuring the database availability of Complete
Technician/Vendors/Supervisors
Experience 2-4 Years GSM / CDMA operator Telecom Infra provider/Vendors
Industry Preferred Telecom Operator
Infra Vendors J o
b
R e q u i r e m e n t s
Qualification Diploma/Science Graduate
P e r s o n a l i t y
T r a i t s
Competencies
Understanding of the Infra Equipments and issues Good Communication Skill Computer Competence
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Responsibility Matrix lays out the major activities in the process and precisely details the responsibilities ofeach stakeholder involved in a project. The responsibilities are defined as:R = Responsibility for performing the deliverables A = Approval to be given by IndusS = Support to be givenC = Consult - IndusI = Interested Parties - Indus
5.1 Local Surveillance
Responsibility Activi tyIndus Vendor
OSS Terminal need to be extended at all circles for viewing Infra Alarms R
Capture the site specific data and Inventory and upload in to centralTOC/Server
I R
Site take-over and Integrated with TOC and Field QA process I R
Infra Alarm testing and Acceptance at the time of site take-over I R
Monitoring and Escalation of Infra Alarms I R24x7 Technical Operator complaint Handling Helpdesk I R
5.2 AMC (Preventive & Corrective Maintenance)
Responsibility Activi ty
Indus Vendor
Coordination with SME Vendors for both Corrective and PreventiveMaintenance
I R
Ensure Spare Parts and Spare Part handling is included in AMC with SMEs I R
SME spares information management I R
Spares list / BOM information maintenance I R
5.3 Estate Management
Responsibility Activi ty
Indus Vendor
Manage O&M Vendor staff access to sites at all times I R
Landlord rental, and all other utilities (e.g. electricity bills) payments I R
Solving landlord problems R&I R
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6 Site Equipment Preventive Maintenance Check Lists
The O&M vendor will perform activities as per Indus defined checklists. A sample of some of the check listsare given below. Please note this is a only a sample and a more complete list will be provided at the timeof contract discussions.
These instructions may be modified in the future to meet business requirements of Indus. No additionalcost will be paid for such changes .
6.1 DG Maintenance Check List
S.N. CHECK POINT Requirement Observation
1 Engine Oil Level Always on " Top " Mark
2 FIP Oil Level Below the Plug Neck3 Radiator Coolant Level Below the Neck of Filler Cap4 Radiator Cap Tightness Fully Tight5 Functionality of Radiator Cap6 Radiator External Cleanliness7 Cooling System Hoses Condition Ensure No Bulging / Cracks8 Radiator Mounting Ensure Tightning of Mounting Bolts9 Fan Belt Condition
10 Alternator Belt Condition11 Generation of Safety Alarms12 Functionality of Safeties & Sensors13 Battery Water Level As per level given on the battery
14 Check on Battery terminals and applying jelly on it
15 Battery charging status16 Check on Battery electrolyte Specific gravity Reading should be between 1.240 & 1.28017 Check the LLOP status18 Wiring Harness Condition
19 Solenoid Adjustment / Alignment / Mtg T ightness20 Engine Mountings Ensure Tightning of Mounting Bolts21 Air Filter Oil Level As per level given on the Air Cleaner 22 Air Hoses Condition Ensure No Bulging / Cracks23 Oil Filter Replacement Every 250 Hrs.24 Primary Fuel Filter Replacement Every 250 Hrs.25 Functionality of AMF operation26 System Leakages27 Electrical Connections28 Foundation / Mounting tightness29 Over all Cleanliness30 Performance Parameters Covering Engine and alternator alignment31 Functioning of Hour Meter 32 Functioning of Instruments on Panel
Correct Belt Tension / No Cracks / twist on
Belts
6.2 Powerplant Maintenance Check List
Sl No Check points Acceptance Criteria Observation
1 Check voltage between Neutral to earth < 1 Volt
2Check Controller display voltage and atBattery terminals
Should be zero
3Check charger current limit as per Batterycapacity
Should be 10 % of Batterybank cap
4 Check Load current (A) Amps
5 Check Battery current (B) Amps
6 Alarm check should be done as per alarm
check7 Check the terminations at all points Should be proper
8 Check LVD settings as required9 Check LVD2 settings as required
A+B < 80 % of SMPS Cap
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S. No. Check for Acceptance Criteria Observations1 Mains high/Low cut-off 485V/240V2 Mains high/Low cut-in 470V/265V3 DG High/low cut-off 250V/195V4 Temperature limit for battery 35C5 Power plant normal battery voltage 24V/48V
6 Power plant minimum battery voltage 23.5V/47V7 Temperature cut-off 37C
8 Temperature cut-in 34C
9 Overload/Start/Stop Pulse durations As per site requirement
10 DG lock/Long Lock duration 5 / 10 Minutes
1 EB and DG Input cables Observation
2 Load cables in ACDB Observation
3 LCU input and output cables Observation
4 Earthing Cable Observation
5 LPD & SPD cables Observation
6 D-Type Connectors Observation
7 DC input cable Observation
8 Fan input and output cables Observation
9 Battery charger and DG safety cables Observation
1 Input Voltage EB and DG Observation
2 LCU outputs Observation
3 VDC Sensing Observation4 Temperature Sensing Observation
1 Contactors Observation
2 Fan Control box Observation
3 Charging Vol. For PIU battery from CPU 13V -13.6V
4 LCU Output 198V - 242V
5 Battery Charger A/V Meter Observation
6 Charging Vol. For DG battery 13V - 13.7V
7 Door Sensor NO/NC Conversion
1 By mains fail + Low Batt. DG Start + Alarm
2 By mains restore DG Stops after 10 mins3 VDC Low DG Start
4 Temperature High DG Start
5 By Smoke/FirePower Disconects+Alarm
Extends
6 By LLOP DG Stops+Alarm Extends
7 By HCT/HWT/LWL/V-belt DG Stops+Alarm Extends
8 By Alternator Fail DG Stops+Alarm Extends
1 Reset Button of Battery Charger Observation
2 Manual Start/Stop (Through BC) Observation
3 PCM Panel for leakage Observation
4 DC Fan smooth operations Observation5 Door Operations Observation
6 Lock Operations Observation
Check fo r Tightness in PIU
Parameter Calibrations
Functi onality Testing
Automati on/Safties / AlarmTest
Other Observations
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These are just a sample of the reporting / information that is required. Any report that is found tobe necessary during operations will be required to be provided by the O&M Vendor without anyadditional cost. The format of the above reports will be shared at the time of cont ract award.
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Comments(All Partial and noncompliance to beexplained)
A.0 Quotingprinciples Indus reserves the right to choose the criterion ofselection of vendors depending upon the businessstrategy, past experience, economics of the proposalssubmitted, assessment of vendor’s capabilities &Service timelines.
Vendor agrees to this clause (All vendors have to befully compl iant for this requirement)
A.1 Quotingprinciples
Vendor agrees to be bound by the terms accepted bythem in this RFP response. All commercial and technicalsubmissions made by the vendor in the RFP arecontractually binding on the vendor.
(All vendors have to be fully compliant for thisrequirement)
A.2 Quotingprinciples
Vendor agrees to bid for the entire work package asmentioned in Sn1.1 (All vendors have to be fullycompliant for this requirement)
A.3 Quotingprinciples
Vendor agrees to send soft copy and hard copy by thedue date as per Sn 1.2 (All vendors have to be fullycompliant for this requirement)
A.4 Quotingprinciples
Vendor agrees to quote for O&M services on a per siteper month basis for both GBT, RTT, RFP (covering thescope defined in Sn 2.1.1)
A.5 ContractDuration
Vendor agrees to the contract duration of 36 months (Sn2.1.2
A.6 FinancialCapabilities
Vendor agrees to submit evidence of their financialcapabilities as mentioned in Sn 2.1.3
A.7 Subcontracting
Vendor agrees to abide by the sub contracting termsstated in Sn 2.1.4
A.8 Employeepayments
Commitment to timely payments of salary, statutorydues etc., to employees and/or sub contractors workingat Indus sites. This is to prevent disruption of anyservices offered by such personnel due to non paymentof salary issues
A.9 Commercials Vendor agrees to abide by the Commercial terms statedin Sn 2.1.5
A.10 ContractTermination
Vendor agrees to the Contract termination clause asstated in Sn 2.1.6
A.11 ContractTermination
If vendor wants to get its contract terminated minimumnotice period and bank guarantee needs to beconsidered.
A.12 Exclusions Vendor clearly understand the scope of contract
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Comments(All Partial and noncompliance to beexplained)
clause exclusion as stated in Sn 2.2
A.13 Confidentiality Vendor agrees to maintain confidentiality of informationshared during the course of this RFP and during projectexecution.
Information sharing can only be after written permissionis received from Indus Corporate office
A.14 PerformanceReview
Vendor agrees to a monthly performance review cycles. A more frequent review cycle may be necessary in caseIndus deems so.
A.15 Indemnification Vendors undertakes to indemnify Indus for any claimsarising out of injury or fatality to the vendors staff and /or staff of the subcontractor
A.16 Standards Vendor agree to comply to Indus requirements on
Quality, Security and Safety A.17 Under
WarrantyVendor shall be responsible for all equipment underwarranty. Damage due to non meaintenance ofequipment as per standards operating practices of the
AMC vendor, such costs will be debited to the vendor.
A.18 Replace andReturn
Vendor shall be responsible for Replace & Return ofequipment or parts under warranty(During this vendorshall maintain necessary spares inventory withthemselves)
A.19 Paymentprocessing
Vendor shall follow the Indus Payment Process – BillSubmission date, Frequency, Formats , Verification
A.20 Key Personnel Vendor agrees to inform Indus when there is any
change to the following members of the site team
- Supervisor
- Site Technician
A.21 Replacementof staff
Vendor needs to inform Indus of their plans for replacing
key personnel who have moved (required in monthly
report)
A.22 Site Security Vendor agrees to be the first port of call for all site
security level information
A.23 Site Security Vendor agrees to escalate security issues to the Indus
appointed Vigilance teams
A.24 Site Security Vendor agrees to compensate Indus for loss of any
equipment or material on site (Book value)
A.25 PerformanceManagement
Vendor has read and agrees with the method of
Performance Evaluation required by Indus (Sn 3)
A.26 Milestones Vendor agrees to all the milestones defined for trackingof activities by the vendors (Sn 3.1 and sub sections).These may be modified as necessary by Indus.
Completion of activities against each milestone needs tobe updated on the PM Tool / TOC
A.27 KPI Vendor agrees and understands the KPI’s defined byIndus (Sn 3.2 to 3.7)
A.28 KPI Vendor agrees to the Reward and Penalty calculationmethods defined by Indus (Sn3.2 to 3.7)
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Comments(All Partial and noncompliance to beexplained)
- Battery Bank + Battery Cooler
- Power Plant- UPS Installed at sites- Inverters
- IT & Servo- Shelter - Civil & Tower structure including lightening arrestors
CO11.3 Alarmmonitoring
Vendor agrees to do handle Infra Alarms fromTOC/Local Surveillance Team
CO11.4 Alarmmonitoring
Vendor agrees to do closure of the alarms and provideinformation to TOC/ Local Surveillance Team
CO11.5 Site Owner Vendor agrees to interface with all Site owners for:- Rent payments- Issues arising for delay / non payments
- Access issues- Issue arising for DG vibration/ Structural
condition (Malfunctioning of equipmentresulting in damaging of building and neighborissue)
CO11.6 EquipmentSafety
Vendor agrees to ensure the safety to the site inventory
CO11.7 Coordinationwith othervendors
Vendor agrees to do coordination with AMCvendors(Level 3) for Fault resolutions
CO11.8 Coordinationwith othervendors
Vendor agrees to do coordination with FuelManagement vendors for Fuel filling and diesel qualityand quantity checking.
CO11.9 SiteHousekeeping
Vendor agrees to do housekeeping at the sites
- clearance of debris from site all type (includinggrass cutting of GBT sites).
- Cleanliness of shelter and DG sets and itssurrounding.
- Cleanliness and provisioning of draining pipe incase of RTT sites.
- access to equipment not blocked due to extramaterial
- no manual overrides of equipment on siteunless authorized to do so (e.g., forced DGstart)
- Keeping the Roof top area in tidy conditionsuch as keeping Airconditioner water drainpipe in good condition.
CO11.10 Site Database Vendor agrees to maintaining the site database as perIndus Format & Frequency defined: – Indus equipment (Make and Models) – Operator Equipment (Make and Models) – Vendor Details – Warranty status
CO11.11 Escalationmatrix
All Vendor site personnel should clearly understand theEscalation Matrix
CO11.12 Escalationmatrix
All Vendor site personnel agree to adherence to theIndus Escalation Matrix in all circumstances
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Comments(All Partial and noncompliance to beexplained)
CO12.1 PreventiveMaintenance
Vendor agrees to publish the Preventive Maintenanceplan every month to stake holders.
CO12.2 PreventiveMaintenance
Vendor agrees to ensure Preventive Maintenance doneas per plan
CO12.3 PreventiveMaintenance
Vendor agrees to report on variance (Planned Vs Actual)
CO12.4 CorrectiveMaintenance
Vendor agrees to do Corrective Maintenance of the sites
CO12.5 Resourceavailability
Vendor agrees to ensuring resource availability andmanagement to technicians
CO12.6 Details Vendor agrees to maintaining of the Equipments &vendor details i.e. Under Warranty, Capacity, make etc.
CO12.7 Outage Vendor agrees to keeping track of outages trends forzone for Equipment/Sites/Vendor wise and updatingsharing with O&M Head
CO12.8 Escalations Vendor agrees to escalation of the issues to O&M Head
CO12.9 Meetings Vendor agrees to meeting with AMC, O&M Vendor Vendors and Technician’s to ensure the deliverables.
CO12.10 Qualitymonitoring
Vendor agrees to sites visits for checking the quality ofwork
CO12.11 Analysis ofKPI’s Vendor agrees to analysis of the KPIs and SLAs of theInfrastructure.
CO12.12 ImprovementPlans
Vendor agrees to compile action/improvement plans fordaily outages
CO12.13 Details Vendor agrees to maintenance of records – PreventiveMaintenance & Corrective Maintenance as per Indusformats
CO12.14 Details Vendor agrees to maintaining the tracker of warrantycomplaints / Non warranty complaints with turn aroundtime details and should be shared to O&M Head atregular intervals.
O1.3 Filling Plan Vendor agrees to share the routine plan with O&M
Circle Head based on normal consumption pattern
except where triggered by TOC / Emergency Call / SMS
O1.4 Filling Plan Vendor agrees to plan filling cycle as per capacity ofdiesel tank considering maximum consumptionpredicting 24 hrs failure of electricity. ( 100 ltr capacity@ 2 ltr per hour will consume 96 ltr in 48 hrs, hence hiscycle for this site should be for every after 2 dayswithout any escalation of low fuel from Indus t eam
O1.5 Filling Plan Vendor agrees to fill the tank fully every time
O1.6 Non
Petrocard
Vendor agrees to raise an Invoice for diesel costs alongwith supporting documents for non Petro card basedpurchases on a fortnightly basis.
O1.7 NonPetrocard
Vendor agrees to forwarding of Invoices to Finance forPayment release as per agreed timelines calculationand assumptions. - Fuel consumption verificationagainst the agreed average factor for different DG makeand capacity.
O2 Security Management Requirements
Reqt
No. Topic Activity
State Compliance
(Full / Partial / NonCompliant)
Comments(All Partial and non
compliance to beexplained)
O2.1 InventorySecurity
Vendor agrees to security and safety of inventory at site
O2.2 Staff Security Vendor agrees to security and safety of O&M Vendor staff at sites
O2.3 CV/AV Vendor agrees to provide CV/AV for O&M Vendor Staff
O2.4 InventorySecurity
Vendor agrees to perform checks on surveillancedevices (including but not restricted to Locks &Camera)
O2.5 TheftManagement
Vendor agrees to theft management – FIR to policeliasoining and recovery, reporting to Vigilance
O2.6 Documentation Vendor agrees to maintaining site documentation(Visitor/Material Movement/Asset Register)
O2.7 TheftManagement
Vendor agrees to Night Access Control
O2.8 Fire Vendor agrees to fire hazard detection and reporting
O2.9 Fire Vendor agrees to control of Fire Incidence
O2.10 TheftManagement
Vendor agrees to control of Electricity & diesel theft.
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Annexure C : Documents of proof of Financial Stabil ity
This section needs to filled and returned to Indus as a part of the Vendors RFP submission
The following details and documents need to be submitted along with the response by the vendors:
Details
Company Profile – especially detailing work experience, Clientreferences, Circles where currently operating
Document of incorporation of organization
Certificate of Incorporation
Partnership Agreement etc.,
Annual Report or Bank Cert if icate For last 2 yearsIncome Tax Returns For last 2 yearsBank Guarantee (amount to be identified at time of ContractNegotiation)
Permanent Account (PAN) No.
Tax Deduction Account (TAN) No.
Director Identification (DIN) No.
PF No.
ESI No.
Service Tax No.
Labour License No.
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