Revised E-GOVERNANCE Plan for GOVERNMENT OF JAMMU & KASHMIR Jammu May 2010 This document is a confidential document of IT Department, Government of Jammu & Kashmir. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, whether electronic, mechanical, photocopying, recording, or otherwise, without the written permission of Government of Jammu & Kashmir. Updated e-Governance Plan 1 of 95
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Revised E-GOVERNANCE Plan
for
GOVERNMENT OF JAMMU & KASHMIR
Jammu
May 2010
This document is a confidential document of IT Department, Government of Jammu & Kashmir. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, whether electronic, mechanical, photocopying, recording, or otherwise, without
the written permission of Government of Jammu & Kashmir.
3. ANALYSIS OF STATE PLAN & PERFORMANCE .................................................................................................... 10 3.1 Plans & Targets ...................................................................................................................................................10 3.2 Basis for Targets ..................................................................................................................................................11 3.3 Elements of Vision driving plan targets ...........................................................................................................12 3.4 Plan Vs Performance.........................................................................................................................................13
4. ANALYSIS OF NEED ...................................................................................................................................... 14 4.1 Citizen Segmentation........................................................................................................................................14 4.2 Stakeholder Expectation ..................................................................................................................................16
5. ANALYSIS OF OTHER FACTORS IMPINGING ON EGOV POLICIES........................................................................... 17 5.1 Resources Profile ................................................................................................................................................17 5.2 Economy & Infrastructure .................................................................................................................................18 5.3 Human Development Indicators .....................................................................................................................20 5.4 eReadiness & current initiatives .......................................................................................................................24 5.4 Current policies ..................................................................................................................................................25 5.5 Uniqueness of state (SWOT)..............................................................................................................................26 5.6 Current IT/eGovernance initiatives in the State ............................................................................................27
6. EGOVERNANCE VISION................................................................................................................................ 3 2 6.1 Statement ...........................................................................................................................................................326.2 Alignment & Divergence with State’s Vision, Plans, Developmental Objectives .....................................32 6.3 Alignment & Divergence with NeGP and Other States ...............................................................................32
7. E-GOVERNANCE STRATEGY .......................................................................................................................... 357.1 Institutional Framework .....................................................................................................................................36 7.2 E-Governance Plan for Jammu & Kashmir ..........................................................................................38 7.3 Core Projects common across the Government ..........................................................................................39 7.4 Integrated Applications across Departments & Agencies ..........................................................................42 7.5 eGovernance Prioritization..............................................................................................................................527.6 Service Levels – Definitions ..............................................................................................................................53 7.7 Strategy for Service Delivery Channels..........................................................................................................56 7.8 High-level architecture- State Information Infrastructure.............................................................................57 7.9 Government Process Re-engineering.............................................................................................................58
8. STRATEGIC OBJECTIVES & EXPECTED OUTCOMES OF EGOVERNANCE ................................................................... 61
9. MULTI-LAYER BLUEPRINT OF INITIATIVES ........................................................................................................... 63 9.1 The Big Picture....................................................................................................................................................63 9.2 The eGovernance Framework ............................................................................................................................64
11. ANNEXURE .................................................................................................................................................71 Annexure I: List of Departments ..............................................................................................................71 Annexure II E-Readiness of Various departments of the State ...........................................................72 Annexure III: List of Prioritized Departments ............................................................................................90
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List of Exhibits
Exhibit 2.1 Demographic profile of Jammu & Kashmir……………………………………………………………………………………………….9 Exhibit 3.1 Sectoral contribution to the tenth Plan of Jammu & Kashmir……………………………………………………………12 Exhibit 3.2 Plan Vs Performance of Annual plan of Jammu & Kashmir…………………………………………………………………..14 Exhibit 4.1 Overall population Growth (Urban-Rural)………………………………………………………………………………………………..15Exhibit 4.2 Population wise distribution (Male-Female)…………………………………………………………………………………………….15 Exhibit 4.3 Workforce population of Jammu & Kashmir…………………………………………………………………………………………..16 Exhibit 4.4 Stakeholder expectation chart…………………………………………………………………………………………………………………17 Exhibit 5.1 Indicator of Economy of Jammu & Kashmir……………………………………………………………………………………………20 Exhibit 5.2 Fiscal Performance of Jammu & Kashmir for the year 2000-01………………………………………………………21Exhibit 5.3 Literacy rate of the State of Jammu & Kashmir………………………………………………………………………………….22 Exhibit 5.4 Growth in Primary & Secondary Education (School)…………………………………………………………………………….22Exhibit 5.5 Health Statistics of the State of Jammu & Kashmir………………………………………………………………………….23 Exhibit 5.6 Categorization of the State as ranked by the eReadiness Index…………………………………………………….25 Exhibit 5.7: SWOT Analysis of the State…………………………………………………………………………………………………………………..27 Exhibit 7.1 Instutional framework......................................................................................................................................38 Exhibit 7.2 eGovernance Plan for Jammu & Kashmir……………………………………………………………………………………….........…39Exhibit 7.3 Integrated Applications across Departments……………………………………………………………………………………….47 Exhibit 7.4 eGovernance prioritization framework……………………………………………………………………………………………….…..57 Exhibit 7.5 eGovernance Lifecycle…………………………………………………………………………………………………………………………….…..58 Exhibit 7.6 Service levels in eGovernance lifecycle……………………………………………………………………………………………….….58 Exhibit 7.7 High Level State Information Architecture……………………………………………………………………………………….…62 Exhibit 7.8 Government Process Reengineering- As Is & To Be……………………………………………………………………………..63 Exhibit 7.9 Collaboration between different departments in GPR scenario………………………………………………………..64 Exhibit 9.1 Blueprint of initiatives for Jammu & Kashmir………………………………………………………………………………………..68 Exhibit 9.2 eGovernance Framework……………………………………………………………………………………………………………………………..69
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Glossary of Terms
Sl# Term Definition
1 EGP EGovernance Plan
2 CBP Capacity Building Plan
3 DPR Detailed Project Report
4 DIT Department of Information Technology
5 GDP Gross Domestic Product
6 GoI Government of India
7 GoJ&K Government of Jammu & Kashmir
8 GSDP Gross State Domestic Product
9 NeGP National e-Governance Plan
10 NISG National Institute for Smart Government
11 PeMT Project eGovernance Mission Team
12 SeMT State eGovernance Mission Team
13 SLA Service Level Agreement
14 CIC Community Information Centre
15 ICT Internet Communication Technology
16 NIC National Informatics Centre
17 ITD Information Technology Department
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1. EXECUTIVE SUMMARY
The National eGovernance Plan (NeGP) has been developed by Government of India (GoI) keeping into mind, to
build a transparent, efficient and an effective IT enabled service delivery system for the Citizens. The plan
elaborates clear-cut policies for eGovernance initiatives of Centre and the states and identification of Mission
Mode projects under Centre & State Government, which should be taken on priority for implementation. It also
provides guidelines in the areas of infrastructure support, Training and Technical assistance along with other
areas.
NeGP is aimed at achieving faster quality service delivery to the citizens with an integrated approach of all the
Departments within States or Centre. The main goal is to leverage the power of Information Technology to
bring the services within the reach of the common & rural people for a faster & transparent service delivery.
To strengthen the initiative Government of India took a priority for Capacity Building initiative under the
purview of the NeGP for successful implementation of the whole plan.
The state of Jammu & Kashmir under the NeGP scheme for the GoI has geared up and has put the e-
government initiatives in the state on a fast track execution mode. The state of Jammu & Kashmir is located
on the northern most part of the country with a large geographical area and very difficult terrain. The state
had also experienced difficult times during the cross border terrorism & insurgency periods. Now that all
these are left behind the state has left no stones unturned to make state a “Real Khushal State” again.
The state of Jammu & Kashmir being in the initiating stage for E-Governance requires meticulous planning,
adequate project resource sizing & execution. Failure at any level of project conceptualization, planning,
maintenance & updation will be a bottleneck in the e-governance success. It has been observed that the main
reasons behind the slow progress rate in the eGovernance initiatives that maximum of the states are due to
lack of people with appropriate project management & Change Management skill sets in the Government side
resulting in failure to conceptualize and design the appropriate financial, technical and business models for the
eGovernance Projects. So the need of the hour is to enhance the Capacities in the State Governments and its
Departments to handle the eGovernance program in an efficient manner. Planning Commission had issued broad
guidelines for use of the ACA (Additional Central Assistance) indicating that the first priority is Capacity
Building. DIT, GoIhas issued the broad guidelines for use of ACA for capacity building as envisaged by the
Planning Commission. Under the Capacity Building initiative it has been devised that the States will prepare
detailed project proposals providing details of the existing capacities, plans to augment the capacities gaps and
detailing the project implementation plans for the prioritized projects.
Under the leadership of the IT department the state has made a mission to take the state of J&K from a
least achiever slab to the leader slab. Following to this development the e-governance roadmap has been
prepared with a vision to deliver various services at the doorsteps of common man at an affordable price. The
roadmap has been envisaged in two phases i.e. short term and long term. The state has initiated many IT
projects and has proposed various other projects to be put into execution mode as soon as possible. The risk
associated with e-governance projects are quite high and hence extensive analysis has been done for risk
identification & risk management.
M/s Wipro had conducted survey & submitted a detailed report for the state of Jammu & Kashmir in the year
2004. Now in the year 2010 a lot of developments have been done by JaKeGA in the e-Governance initiative.
Various project initiatives has been conceptualized, conceived and finalized for execution. The E-Governance
plan for the next 5 years & more has been meticulously planned & JaKeGA is working on fast track execution
mode to deliver all the deliverables devised as per the plan.
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This document is an updation to the roadmap plan document being submitted by M/s Wipro. The document
focuses & emphasizes on the recent developments in E-Governance initiatives in the state of Jammu & Kashmir.
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2. STATE’S VISION Every state has a vision statement, which reflects the imagination and motivates all segments of society
to greater effort. It must identify the potential risks and bottlenecks and their possible solutions in order
to mobilize efforts in a focused manner. It is clear, therefore, that to meet these objectives, a vision
statement has to operate at several levels of generality and specificity. Vision statement is based on an
objective assessment of facts and a realistic appraisal of possibilities,
This vision statement is neither a prediction of what will actually occur, nor simply a wish list of desirable
but unattainable ends. Rather, it is a statement of what we believe is possible for our state to achieve,
provided we are able to fully mobilize all the available resources – human, organizational, technological and
financial – generate the requisite will and make the required effort. In formulating our vision of the future
Jammu and Kashmir, it is important to see beyond the limits of the immediate past to rediscover the
“REAL KHUSHHAL STATE”.
Jammu & Kashmir is located in the northern part of the Indian sub continent in the vicinity of the
Karakoram and western mountain ranges, which has a predominant place as it shares the international
boundary with Pakistan and China. The State comprises of three main natural regions, namely, Jammu,
Kashmir and Ladakh. However, for the administrative purposes, the state is divided into two main divisions,
Kashmir and Jammu with 14 districts. The state is further divided into 59 tehsil, 119 blocks, 6652 villages,
68 Urban areas besides 7 Urban Agglomerations. The 2001 census figures reveal that the population of
Jammu and Kashmir is 10,069,91,7 constituting 0.98 per cent of India’s population. The population growth
rate in the state has been consistently high and during 1981-2001 it was more than 2 per cent. Its
geographical area is 222,236 sq. km., with a share of 6.76 per cent of the country’s size.
Jammu & Kashmir is one of the special category states of the country as the state has not been able to
generate sufficient revenues from its resources and hence facing grave financial problem. The account of
the state government for 2000-01 closed with a revenue deficit of Rs. 1193.15 crores showing an
considerable increase of the revenue deficit of 541.56 Crores in the previous year. The development of the
State suffered a lot due to the climate of armed militancy, inadequacy of resources and sharp rise in
expenditures during the years of turmoil. As the State is not able to generate enough revenues from its
own operations, the dependence increases on Central assistance and borrowings. In 2000-01 the state
governments’ revenue from its own resources (tax and non-tax) constituted only 19.32 percent of the total
revenue receipts of Rs. 5,426 crores while as grant-in-aid from the central government constituted 80.67
per cent.
The average annual growth of Net State Domestic Product at current prices during 1985-86 to 2000-01
was 13.66 per cent for Jammu and Kashmir. The average annual growth of Per Capita Income at current
prices during 1985-86 to 2000-01 was estimated as 10.61 per cent for Jammu and Kashmir.
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Some of the indicators of the state is given in Exhibit 2.1.
EXHIBIT 2.1: DEMOGRAPHIC PROFILE OF JAMMU & KASHMIR
Source: Digest of Statistics, 2003-04, Government of J&K
2.1 STATE’S DEVELOPMENT VISION
The Government of Jammu & Kashmir has taken a development strategy to ensure that all the three
regions of the State- Jammu, Kashmir & ladakh receive equal resources for development of the regions, so
that the backlog of development and employment at the regional & district levels is made good within a
fixed time frame. It has been identified that top priority will be given in the area of Rural Development,
agriculture, horticulture, Health, Public Works department, Urban Development, information technology, &
environment friendly industrial activities, for preparation of an employment oriented development plan.
Government of Jammu & Kashmir has also identified development of power resources of the State and to
extend the benefit of electricity to all the villages of the State, as one of the main development goals.
Specifically, the Government’s immediate development strategy involves achieving the development goals as
mentioned below:
• Provision of basic minimum needs (e.g. Safe water, sanitation, rural roads, primary heal care &
elementary education)
• Providing elementary education to all the children of the State.
• Development of environment friendly tourism in all the three regions of the State
• Making Panchayati Raj institutions an effective instrument.
• Promotion of welfare of backward communities
• Making special welfare programmes for women more effective
• To extend the benefit of electricity to all the villages of the State,
• Fiscal stability and control of overdraft
2.2 STATE’S GOVERNANCE VISION
The essence of good governance is the capacity to envision the opportunities that lead to a better future,
to build a broad consensus in support of that vision, to take the bold decisions necessary to realize the
Indicators Year Unit J&K All IndiaArea 2001 000 sq. km 222.236 3287.26Population 2001 crores 1.014 102.86Rural population 2001 per cent 75.2% 72.22Urban population 2001 per cent 24.8% 27.78Population density 2001 persons per sq. km 100 325Gender Ratio 2001 per '000 males 892 933
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vision, and to exercise the determination and perseverance required for overcoming obstacles and
resistances that arise along the way.
The State of Jammu & Kashmir is facing a serious challenge to build good governance practice across the State, which has a serious impact on the economic growth of the State. The key areas identified for building good governance practice across the State are:
• Ensuring safety of lives and properties, restoring dignity and honour of all persons in the State.
• Accountability by public officials in regard to decisions and actions taken by various authorities
• Government agencies of all type at all levels will be more responsive and accountable.
• Mechanisms will be evolved to increase transparency and reduce corruption
• Lead the reform agenda among State
• Creating sound infrastructure to support industrial growth
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3. ANALYSIS OF STATE PLAN & PERFORMANCE
3.1 PLANS & TARGETS
The Government of Jammu & Kashmir has decided to give top priority to Agriculture, Horticulture, Power, Education, Health, Rural Development, Transport, Public Works department, Urban Development & Environment friendly industrial activities sectors, for an all round development of the State. Jammu and Kashmir falls under special category of States of the Indian union as the State is not able to generate enough revenues from its own resources. This has resulted in a serious short fall of revenue in the State. The main reason behind this kind of situation is due to the militancy problem of the State, which has serious impact on the revenue earning & expenditure figures of the State. Due to heavy expenditures & shortfalls in the tax & non-tax revenues, the deficit has been increasing sharply. With the Tenth Five year Plan outlay of Rs. 14,500 Crores, Government intends to carry forward all its planned initiatives to speedy completion for making the State a progressive one.
The tenth five year plan has mentioned the planned estimate for the State as Rs.14500.00 crores, which is
a 84.71% increase over Ninth Plan. The Sectoral distribution of the outlays, gives a clear indication that
Energy, Agriculture, Education, Water supply & sanitation as top priority. Apart from it, Government has
given due weightage to some other factors which has a serious impact on the development of Jammu &
Kashmir. The factors are enumerated below:
• Completing Infrastructure related projects on a top priority.
• Generate maximum employment opportunities to the people of the State.
• Time Bound completion of ongoing projects to derive early benefits.
• Special focus and attention to Projects funded by external (national/international), funding
agencies.
• Making provision for basic amenities by building required infrastructures in a uniform way through
three regions of the State.
• Making Fiscal deficit control a top priority.
• Efforts to be made to bring private investments in the State in potential areas of the State, e.g.
Power, IT, Agriculture, Education etc.
• Leveraging the benefits of IT tools to take the citizen services in the reach of the rural people.
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Exhibit 3.1: Sectoral Contribution to the Tenth Plan for Jammu & Kashmir
A. Economic Sectors1. Agriculture % Allied Activities (incl. Cooperation) 1507.80 10%2. Rural Development 374.10 3%3. Special Area Programme 771.87 5%4. Irrigation & Flood Control 805.79 6%5. Energy 2885.74 20%6. Industry & Minerals 435.65 3%7. Transport 1640.70 11%8. Science, Technology & Environments 36.19 0%9. General Economic Services 1734.91 12%
10192.75 70%B. Social Services
10. Education, Sports, Arts & Culture 1366.13 9%11. Medical & Public Health 796.66 5%12. Water Supply & Sanitation 1011.87 7%13. Housing 23.87 0%14. Urban Development 422.29 3%15. Information & Publicity 8.20 0%16. Welfare of SCs, STs & OBCs 43.09 0%17. Labour & Labour Welfare 115.04 1%18. Social Welfare & Nutrition 229.28 2%
4016.43 28%C. General Services 290.82 2%
Grand Total - State Plan 14500.00 100%
Sectors 10th Plan (2002-07)At 2002-03 prices
Plan Outlay by Major Sectors (Rs. Crores)
3.2 BASIS FOR TARGETS
The State of Jammu & Kashmir is suffering due to armed militancy for long time. The impact is that the
trend in the development of Jammu and Kashmir is not encouraging and it has been lagging behind most of
the states in regard to the growth of Net State Domestic Product (NSDP) at current prices. With just
0.98% of total population and with a share of 6.76 per cent of the country’s size, the State is not able to
perform at par with other States of India in terms of exports, stock market capitalization, FDI etc.
Government has identified certain priority areas where it wants to have a prime focus such as Agriculture,
processing & environment friendly industrial activities, etc and this is reflected in the outlays earmarked
by the Government for the concerned sectors.
Agriculture is the most important sector in the economy of Jammu & Kashmir as it supports 80% of the
population directly & indirectly and contributes 60% of the State revenues. This shows the over
dependency of the population on agriculture. The overall economic growth of the State depends on the
Agriculture sector. There is still a potential to achieve higher production and productivity of each major
cereal in order to increase annual agriculture growth rate. Considering all these, emphasis has been given
in the planned outlay of the tenth plan for the growth of this sector.
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Due to its geographical situation and scarcity of infrastructure, the development of agriculture has been
restricted. The productivity is not increasing in proportion to the cost involved in the farming. In this
situation of stagnation in agriculture production, horticulture is a viable and potential option in the State
considering the climatic nature. The production rate and area covered under horticulture is more to be
improved. As the cultivation of fruits is labour intensive and a significantly higher labour force is required,
there is a very good potential for employment generation to the State. This has been considered as a key
area in the Tenth plan.
Jammu and Kashmir is lagging behind most of the States in terms of literacy rate, educational institutes &
colleges and quality of education. For an overall development of the State, it s very much essential that
elementary education be imparted to all in the State. Keeping this goal in mind, the plan outlay for the
sector has been kept adequate to bring the State forward in league with other States.
The State of Jammu & Kashmir has huge Hydel potential of which 10% has been exploited so far. As the
power consumption in the State is increasing day by day by the domestic & industrial customers, there is
an urgent need to explore hydel potential immediately. The electricity is yet to reach all the villages of the
State. Transmission and Distribution problems of the installed capacity, rural electrification programme
and promotion of schemes under non-conventional source of energy should be the key areas for
development of the sector. This sector is also given a priority in terms of planned outlays in Tenth Plan
taking into account all the factors.
Tourism in Jammu & Kashmir, has emerged as an important and one of the major contributors to the
state’s economy. There are various places of tourist attraction in the state being visited both by foreign
and domestic tourists. The full potential of the sector is yet to be exploited. The Jammu, Kashmir and
Ladakh region offers tremendous potential for growth. Potential improvement opportunities lie in the
Tourist Transport System, building appropriate infrastructure, tourist safety and tourism promotion.
IT industry is not well developed in the state, but it has great potential for contributing to the economy of
the State. There is a serious need to strengthen the IT department with adequate manpower resources to
perform better and well manage the planned initiatives. The state also offers a highly conducive
environment for setting up the industry. To explore the growth opportunities of the sector, it has been
kept on priority.
3.3 ELEMENTS OF VISION DRIVING PLAN TARGETS
The main objective of the Government of Jammu & Kashmir is to bring overall development of the State by providing equal resources to the three regions of the State- Jammu, Kashmir & ladakh. Providing employment opportunities to the youths of the State, is one of the key priority areas of the State Government. The key elements of Vision driving the Plan target are:
• Providing education to all the children of the State.
• Making provision for basic minimum needs for the citizens of the State(Safe water, sanitation,
rural roads, primary health care).
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• Providing quality healthcare services to the citizens of the State by making provision for
appropriate health infrastructure in the State.
• Making the Agriculture sector more productive
• Promotion of welfare of backward communities & women in the State
• Providing electricity to all the villages of the State
3.4 PLAN VS PERFORMANCE
Performance of the Ninth Five Year Plan in comparison to the outlay is as follows:
EXHIBIT 3.2: PLAN VS PERFORMANCE OF ANNUAL PLANS OF JAMMU & KASHMIR
Five Year Plan/ Annual
Plan Rev. Outlay (Rs. in
Lakhs) Expenditure (Rs in
Lakhs) Percentage Performance
Ninth Five Year Plan-1997-2002
900780.00 754287.75 83.73
Annual Plan 1997-98 155000.00 149628.82 96.53 Annual Plan 1998-99 190000.00 125961.70 66.29 Annual Plan 1999-00 175000.00 150636.62 86.07 Annual Plan-2000-01 153789.7 175780.00 114.29 Annual Plan-2001-02 205000.00 174270.98 85.01
Source: Digest of Statistics, 2003-04, Government of J&K
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4. ANALYSIS OF NEED
4.1 CITIZEN SEGMENTATION
Population constitution & growth
Jammu & Kashmir’s population according to 2001 census was estimated at 10.143 Lakhs. The Urban
population was 2.516 Lakhs whereas the Rural population was 7.627 Lakhs. The population of Jammu &
Kashmir has increased from 3.560 Lakhs in 1961 to 10.143 Lakhs in 2001.The population density in the
state is 100 persons per sq. km. The population density is amongst the lowest in the medium states in the
country. The decadal population growth rate in 2001 was 29.98 per cent, marginally higher than the growth
rate in the 60s (9.44 per cent), 70s (29.65 per cent), 80s (29.69 per cent) and 90s (28.92 per cent).
The state has witnessed a fluctuating population growth rate since 1901. Since the size and growth of
population has serious implications for development of the region, it will be useful to have a bird’s eye view.
The data analysis reveals that throughout the period 1901-2001 population growth of the state has been
quite low. The accentuated growth rate is recorded only after 1960s. The population data analysis shows
this sudden spurt in population from 9.44 per cent in 1951-61 to 29.65 percent in 1961-71.
Exhibit 4.1: Overall Population Growth (Urban-Rural) Exhibit 4.2: Population wise distribution (Male-Female)
Source: Digest of Statistics, 2003-04, Government of J&K
2.9673.758
4.727
7.6270.593
0.858
1.26
2.516
3.560
4.616
5.987
7.803
10.143
0
2
4
6
8
10
12
1961
1971
1981
1991
2001
Popu
latio
n (in
Lak
hs)
Rural Urban Total Population
53.2% 52.9% 52.8%
46.8% 47.1% 47.2%
0%
20%
40%
60%
80%
100%
1971 1981 2001
Male Female
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Workforce profile
The population of Jammu & Kashmir has increased 69.41% from 1981 to 2001. The number of workers also
registered a growth of 39% during the same span. The 2001 census data reveals that the total workforce
of the State stands at 37.53 lakhs, among which 26.08 lakhs constitute main workers and remaining 11.45
lakhs are marginal workers. The figures of 2001 census shows that 76.79 per cent of the total workers are
cultivators, 11.89 per cent are agricultural labourers and the remaining 11.31 per cent are workers engaged
in Household industries. Female workers constitute 28.6% of the total workforce. In the marginal workers
category, the female workers constitute 60.44% and in the main workers category, the female workers
constitute 14.63%.
Exhibit 4.3: Workforce profile of Jammu & Kashmir Source: Digest of Statistics, 2003-04, Government of J&K
76.8%
11.9%
11.3%
0%
20%
40%
60%
80%
100%
2001
Labours engaged in Household activitiesAgricultural LabourersCultivators
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4.2 STAKEHOLDER EXPECTATION
Stakeholder Need / Expectation
Citizens • Income generation opportunities
• Employment opportunities
• Efficient & transparent service delivery
• Low turn around time for citizens in service delivery
• Transparency in Government Department
• Simple procedures to access services/schemes
Business • Industry friendly Policies, Procedures & Laws
• Transparency in all transactions
• Low procedural delays for sanctions & approvals
State &, Central Govt
and other
• Increased employee productivity
• Transparent process building
• Optimal utilization of manpower resources in different department
• Human resources-Career Management, Training
• Effective implementation of Policies/Schemes
Others • NGOs – Partnering & participative with the Government initiatives
• Funding Agencies – Expect the government to utilize the aids and grants and achieve its designated goal
Exhibit 4.4: Stakeholder expectation chart
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5. ANALYSIS OF OTHER FACTORS IMPINGING ON EGOV
POLICIES
5.1 RESOURCES PROFILE
5.1.1 Mineral Resources
The state has limited mineral and fossil-fuel resources, and much of these are concentrated in the Jammu
region. Small reserves of natural gas are found near Jammu, and bauxite and gypsum deposits occur in the
Udhampur district. Other minerals include limestone, coal, zinc, and copper. The pressure of population on
land is everywhere apparent, and all available resources are utilized. The lakes and rivers provide fish,
water chestnuts, hydroelectric power, and transport and are a tourist attraction. The mountains supply
many kinds of timber and pasture for livestock. Gujar and Gaddi nomads practice transhumance in the
mountains, keeping sheep, goats, yaks, and ponies.
5.1.2 Agriculture
Agriculture is the main stay of the economy of the state. More than 80% of the population in the state
derives its livelihood from this sector. In this way, agriculture is playing a vital role in the development of
the economy.
Kashmir region of J&K state has a varied climate ranging from temperate regions of the valley to cold
desert of Leh and Kargil. The Net Cultivated area is 3.59 Lac Hectares and 76% of population resident in
rural areas. Jammu Division has a net sown area of 3.90 lakhs hectares, constituting 52% of the total area
sown in the state with cropping intensity of 174.4 percent. Out of it, 1.00 Lac hectares is irrigated and the
remaining 2.90 lakhs hectares is rainfed. Majority of the farm operating families are small and marginal
ones. Paddy and Maize are the major crops grown in Kashmir division during kharief season when oil seeds
and fodder during rabi season. The production received major set back from kharief 1999-2000 as the
valley experienced un-precedent drought like condition for the last few years. However, the increase in
agriculture production has not kept pace with the tremendous growth of population mainly due to small and
fragmented holding size, weather fluctuations, poor economic status of farmers and inadequate assured
irrigation facilities.
5.1.3 Horticulture
Horticulture plays an active and pivotal role in sustaining economic development of the state, in spite of all
odd it faced and is facing from time to time particularly related to weather conditions. Direct as well as
indirect involvement of about 5 Lac farm families comprising of more than 25 lakhs souls, generating annual
income of about Rs. 1800 Crores ( Rs. 1500 crores from fresh and Rs. 300 Crores from dry fruits) justify
its expansion and support on scientific lines. Area under orchards and production of fruits ending 2004-05
has touched all time high of 2425 lakhs hectares and 12,738 Lac m.t respectively.
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5.1.4 Forest Resources
Jammu & Kashmir has maximum of the land covered under forest area. Among the Districts of Jammu &
Kashmir, Anantnag and Baramulla has highest forest area among other districts. In total 20230 Sq. Kms of
area are under Forest in the State. The Forest area has Coniferous, Non-coniferous species of forest. The
Coniferous, i.e. the Soft wood has Deodar, Chir, Kail, Fir and some other species of tress in the region.
Wild life reserves and uncommercial reserves has also been segregated in the forest area. Due the huge
forest area, the major and minor forest products are huge revenue earner for the State. Timers and
firewoods are major produces over here. Timber export also take place from the State to other locations.
In 2002-03, in total 11580 cubic meter timber export took place in the State. The total revenue realized
from Forests in the FY 2002-03 was Rs.4413.43 Lakhs.
5.2 ECONOMY & INFRASTRUCTURE
The per capita measured by per capita state domestic product of J&K State in 2001-02 is 13794 compared
to 12805 in year 2000-01 registering growth of 7.7% still much below the national average of 17822.8
depict in exhibit 5.1. The state economy is more dependent on the primary sector with
Agriculture/Horticulture is main source of livelihood of citizen. The share of agriculture/horticulture in
the SDP is 32.73 % high compared to national average of 26.28 %. Secondary and tertiary share 13.06%
and 54.21% of SDP respectively, lower compared to national average of 24.41% however service sector
share is higher compared to all India average.
In spite of the fact that Agriculture is main source of revenue still the average production is quite low in
all the crop area compared to all India average as can be seen from exhibit 5.1. Low agriculture production
is due to armed militancy, poor technical support to farmers,, lack of irrigation facilities and poor weather
condition. Substantial effort is required to improve agriculture and horticulture conditions in the state to
become self-sustainable and improved economy.
J&K has very less industrial penetration with registered establishment with one or more hired worker is
limited to total 58253 out of which only 326 are agriculture related establishment. State government has
taken lots of initiative to attract industrial investment / Foreign collaboration / technical assistance mainly
for agriculture, power, IT related area etc. J&K has lots of potential in Mining, tourism sector which needs
to be explored.
Indicators Year Unit Jammu & Kashmir India NSDP/GDP per capita 2001-02 Rs. 13794 17822.8
Primary 2002 Per cent 32.73 26.28 Secondary 2002 Per cent 13.06 24.41 Composition of
SDP/GDP Tertiary 2002 Per cent 54.21 49.31 Rice 2000-01 Kg per hect. 1702 1901 Wheat 2000-01 Kg per hect. 1592 2708 Avearge yield of
principal Crops Maize 2000-01 Kg per hect. 529 1822 Cropping Intensity 2002-03 Per cent 105 135
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Consumption of Fertilizers 2003-04 Kg per hect. 89.8 Prop. Of area under irrigation 2001 Per cent 44.2 HH availing banking services 2001 Per cent 35.50 Credit-Deposit Ratio 2003 Per cent 59.4
Exhibit 5.1: Indicator of economy of Jammu & Kashmir
Source: Digest of Statistics, 2003-04, Government of J&K & State Development Report for J& K 2003
5.2.1 Physical Infrastructure
Road & Rail Network The Road Network in Jammu & Kashmir is one of the major priority areas as Rail & Water Transport
spread is very less and Road is the main mode of transport available. The Road lengths in the State is
maintained by various organizations and Departments, e.g. PWD, Forest Dept, Irrigation Dept & Flood
control Dept and BRO. The total road length maintained by PWD in the Year 2002-03 is 14858 Kms. Work
on the 4 Laining of Srinagar Jammu Road is under way. Srinagar- Leh, Batote-Kistwar-Sinthan road,
Khanabal Pahalgam Road, Narbal-Tangmarag Road, Domel Katra Road, Nemu-Padam-Darchai Road,
Baramulla-Uri LOC road are being upgraded under the Prime Minister reconstruction programmer.
Work of linking Kashmir through railways is under progress and Udhampur has already been linked this
year. Mugal road project is expected to be completed in two years and it will serve as alternate road to
Kashmir Valley.
Power For the year 1999-00, the consumption for Jammu & Kashmir was 2915 MKwH, sharing 0.9 per cent of the
total consumption for the country as a whole. Hydel energy is the cheapest source of energy available to
the state, though thermal energy is also consumed in large proportions. The installed capacity in thermal
plants as on 31 March 2000 was 184 MW. Thermal plants are basically used as standbys to back the hydel
plants whose generation capabilities fall during winter season due to low river discharge. The power sector
not only been unable to keep pace with the growing demand but its supply to ultimate consumers has also
been poor. In addition to large unexplored potential, inadequate transmission and distribution network,
huge transmission and distribution (T&D) losses, low power tariff, power thefts as well as long gestation
period of the power projects have contributed to the dismal situation of the sector. The installed capacity
in the state as on March 1998 was 374.13 MW, with 190.19 MW in hydel plants and 183.94 MW in thermal
plants.
Of the 6,417 inhabited villages in the state, 6,237 stand electrified as on 2003-04, of which 4,411 villages
have been electrified with REC (Rural Electrification Corporation) loan funds.
Post & telecommunication Jammu & Kashmir’s telephone population as on June 2002 was 231777 working connections translating into
a Urban teledensity (phones per 1000 people) of 6.33 and Rural teledensity of 0.12, which is much lower
than the national average of Urban teledensity of 8.47 and Rural Teledensity of 0.85. Of the total 6764
villages in the state, 4070 had been provided with telephone connections by June 2002.
The Postal network of the State constitutes 8 Head Post offices, 275 sub post offices, 1404 sub post offices. The citizens of the State access postal services through this network of offices.
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5.2.2 State Finance The State’s inability to generate enough revenue has resulted in increased dependence on Central Aid &
Assistance. The Fiscal Performance of the year 2000-01, shows that Government’s Tax & Non Tax
Revenues constituted 19.32% of total Revenue Receipt of Rs. 5,426 Crores and the Central Aid constituted
80.67% of the revenue receipt. The total expenditure of the State in total of Revenue & Capital
expenditures, increased 128% from 1995-96 to 2000-01. The figures of Revenue deficit & Fiscal deficit of
the State for last couple of years is very alarming & points to improper fiscal management. This indicates
that Jammu & Kashmir's fiscal situation is much below the national average. The State could mobilize its
resources for higher own tax and non-tax revenue collection as there is lot of potential to increase the
figures in comparison to other States. Though there is a 128% increase in total expenditures of the State
from 1995-96 to 2000-01, the revenue expenditure increased 163.13% and the Capital Expenditure has
also registered an increasing trend amounting to an increase of 13.62%. This fairly indicates that efforts
of the Government to control the revenue expenditures are not very effective and at the same time it is
also reflected that the state has given less emphasis on investments and growth-oriented developmental
expenditure. So it is the need of the hour for the Government to curtail the Revenue Expenditures, find
innovative ways to increase tax & non-tax revenues and improving the efficiency of expenditures.
(Rs. in Lakhs)
Jammu & Kashmir Total Receipt 542668.7 Revenue Receipt 104883.57 Capital Receipt (Grants in Aid) 437785.21 Total Expenditures 748095.02 Revenue Expenditures 661983.64 Capital Expenditures 86111.38 Revenue Deficit 557100.07 Fiscal Deficit 643211.45 Interest Payments 76876.85
Exhibit 5.2: Fiscal Performance of Jammu & Kashmir for the Year 2000-01
Source: Digest of Statistics, 2003-04, Government of J&K & State Development Report for J& K 2003
5.3 HUMAN DEVELOPMENT INDICATORS
Jammu & Kashmir is much behind the other States of Indian Union in human development indicators. Though the human development indicators are improving but it is still below average.
Jammu & Kashmir’s performance in human development indicators is not very satisfactory as the literacy rate is very low and the infant mortality rate in Jammu & Kashmir is far below the national average.
5.3.1 Literacy
The overall literacy rate in Jammu & Kashmir is 55.5% making it 33rd ranked State in the country only followed by Jharkhand & Bihar. The male literacy rate is 66.6% and female literacy rate is 43%.
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Exhibit 5.3: Literacy Rate of the State of Jammu & Kashmir
Source: Digest of Statistics, 2003-04, Government of J&K
5.3.2 Primary & Secondary Education
Exhibit 5.4: Growth in Primary & Secondary Education (School)
Source: Digest of Statistics, 2003-04, Government of J&K
5.3.3 Higher & Professional education
The demand for degree colleges and universities are increasing in the State. Though many colleges has been opened in recent times, but they are not sufficient to cope with the increasing demand for more institutions. The data of 2001-02 from the Education Department, Jammu & Kashmir suggests that there are 33 colleges for General Education, 11 colleges for Professional education in State and in total 46,347 students are enrolled in these colleges. There are five medical colleges in the State with an admission capacity of 372 students..
5.3.4 Healthcare
The constraints in the improvement of health status of the people of Jammu & Kashmir includes, lack of financial resources, dearth of technical staff, and inadequate health infrastructure. The state has not been able to keep pace with the national level achievement, in spite of giving due priority to the health
sector while distributing state resources. Further, recent disturbances also have worsened the condition. Consequently, the state till date has a considerable segment of population living below poverty line, with poor infrastructure amongst abundant resources.
Health Care Selected Healthcare Indicators:-
No. of beds
No. of District/Sub District/Pvt Hospitals
111 11921
No. of Primary Health Centres 361 No. of Mobile Medical Units 14 No. of Alloathic Dispensaries 258 No. of Medical Aid Centre 324 No of Ayurvedic/ Unani Centres
433
Crude birth rate 19.2 per thousand Crude death rate 5.7 per thousand Infant mortality rate 45* per thousand Life expectancy
Male 60.2 years Female 60.7 years
(Source – Digest of Statistics 2003-04, Govt of J&K)
Exhibit 5.5: Health statistics of the State of Jammu & Kashmir in the year 2001-02
5.3.5 Basic Civil Amenities
Water Supply
The availability of safe drinking water is one of the major human development indicators of a State.
Though Jammu is located along the river Tawi, but it is learnt that 70% of the tap water supplied by the
Public Health Engineering (PHE) department to the consumers in Jammu was unfit for consumption. The
Tawi river which is the main source of drinking water supply is highly polluted. Currently, 80 tankers are
being utilized for supplying drinking water to water scarcity areas, as with respect to the demand of 63
MGD drinking water in Jammu city, the present availability is 50.80 MGD. Due to water supply problem,
Public Health Engineering department has started exploitation of ground water in a big way due to the
depletion of surface water resources. The PHE department has installed 10 tube-wells in Jammu city
during the past two years. The portable water supply in the State has increased by 50 lakhs gallons with
the installation of these tube-wells. Under the Ground Water Exploration Programme, 173 tubewells have
been installed in the state since 1996. Out of these, 81 tubewells have been commissioned in Jammu region
while 92 tubewells have been installed in Kashmir Valley. Besides, 1720 handwells and 1332 shallow pumps
have also been installed in Jammu region and 1467 hand pumps in Kashmir Valley.
Sewerage and Drainage
Due to the population growth in the State, the canals degenerated into sewage drains since there was no
incentive to keep them clean and desilted. These days the canals are just gutters. As there is no municipal
waste disposal system and sewerage system in many districts, residents in many places directly discharge
their waste into the lakes making the condition more horrible.
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The waste water from the towns of Anantnag, Srinagar, Sopore and Baramulla are discharged into nalahs,
drains and canals which ultimately reach the river Jhelum and is the main source of its pollution. With high
growth of urban areas and increase in development, the quantum of untreated wastewater and solid waste
is rapidly increasing. Taking note of the grave situation, Government has taken many sewerage schemes to
tackle the problem.
Disposal of Solid Waste
It is very much important for a State to ensure safe disposal of Municipal wastes to provide cleanliness
and a pollution-free environment in cities and towns. The Government is in the process of discussion with
the potential private parties for setting up plants for solid waste management in the State. As part of the
measures taken already by the State Government, procurement of modern scavenging equipment has been
completed to remove the filth in the interiors of congested cities. As many as 16,000 dustbins were being
distributed among the people in Jammu city.
On the sanitation front, the Jammu Municipality has launched a night scavenging scheme, door-to-door
collection of garbage and house-to-house separate collection of bio-degradable waste and non-
biodegradable waste in Jammu city to ensure cleanliness and to initiate scientific solid waste management
initiatives among the citizens.
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5.4 EREADINESS & CURRENT INITIATIVES
eReadiness of the State
Jammu & Kashmir is lagging behind in the IT initiatives among the northern states of India. Jammu &
Kashmir is also having a NIC State Unit functional under the Department of Information Technology,
Ministry of Communications & Information Technology, New Delhi.
The E-Readiness Report 2008 places Jammu & Kashmir as ‘Leat Achievers’, which reflects that
the State is lagging behind most of the States of India. The chart below shows the position of different
States in the E-Readiness matrix. Jammu & Kashmir has been placed in Level 5 in the Environment sub
index. Which has been computed based on the indicators like Market Environment, Political & Regulatory
Environment & Infrastructure Environment. At the same time, the State has been placed in Level 5 in the
Readiness sub index, which has been computed based on the indicators like Individual Readiness, Business
Readiness & Government Readiness. Jammu & Kashmir has been placed in Level 6 in the Usage (Degree of
utilization of ICT) sub index. Which has been computed based on the indicators like Individual Usage,
Business Usage & Government Usage. These three areas are major areas of concern, where the State
needs immediate improvement.
Source: INDIA: e-Readiness Assessment Report 2008 For States/Union Territories,DIT,GoI Exhibit 5.6 Categorization of the State as ranked by the eReadiness Index 2008
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5.4 CURRENT POLICIES
5.4.1 IT Policy of Jammu & Kashmir Government
The Government of Jammu & Kashmir has formulated the IT Policy of the State and it came into effect
from 23rd Jan’04. The IT Policy lays the foundation stone for eGovernance and other It initiatives and
provides guidelines for all related areas, IT in industry, IT in education, IT for social equality, IT for
employment & IT infrastructure. The IT Policy encouraged eTourism, e-Health and eCommerce in the
State. The IT policy initiatives are spelt for setting up of IT industry with details of financial assistance
policies, interest subsidies schemes and tax benefits for different companies. It has been encouraged to
setup portals and electronic kiosks for service delivery to the citizens from different departments. Few of
the areas has been identified for initiating eGovernance initiatives to computerize those services. The IT
Policy has also spelt guidelines for Human Resource Development in the State with a broad Human
Resource Development Policy as part of the IT policy. Software Technology Parks has been set up in
Jammu & Srinagar. State Government has also defined Information Technology Industries and eligible for
incentive under this policy.
A comprehensive separate Web Policy is also in place to administer and monitor all portal development and
maintenance in the State.
The key highlights of IT policy are:
1. The IT Policy encourages e-Tourism, e-Health and e-Commerce in the State
2. The IT policy initiatives are spelt for setting up of IT industry with details of financial assistance policies,
interest subsidies schemes and tax benefits for different companies
3. It encourages setting up portals and electronic kiosks for service delivery to the citizens from different
departments. Some key areas have been identified for initiating e-Governance initiatives to computerize
those services
4. The IT Policy has also spelt guidelines for Human Resource Development in the State with a broad Human
Resource Development Policy as part of the IT policy
5. State Government has also defined Information Technology Industries and eligible for incentive under this
policy.
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5.5 UNIQUENESS OF STATE (SWOT)
The State of Jammu & Kashmir is not a progressive State in terms of infrastructure avilability &
development, IT readiness and service delivery mechanism. The State is also suffering a lot due to fiscal
instability, as the State is mainly dependent on the Central grants & aids. Unemployment and terrorism
problems are the main roadblocks at this juncture.
After a detailed analysis the SWOT picture of the State is coming as depicted below:
Exhibit 5.7: SWOT Analysis of the State
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5.6 Current and Proposed IT/e-governance initiatives in the state of J&K
Government of Jammu & Kashmir has taken many IT/eGovernance initiatives in the State. Information Technology Department was formed in 2002 and NIC State unit is working in the State from the inception since October, 1988. NIC and IT Departments are working hand in hand for successful implementation of the initiatives in the State.
• CSC: J&K Bank have been appointed as single service agency for the entire state of J&K with a mandate to establish 1109 Common Service Centres (CSCs). J&K Bank till now has rolled out 300 CSCs out of which 111 are operational on vsat connectivity and the remaining CSCs will be made functional by December 2010.
• CIC: 132 Community Information Centers (CIC) have been set up across the remotest of regions in the J&K among the sanctioned 135 CICs for the State. These have been done with an aim to bring Information Technology to the grass root level of people. These centers have also been instrumental in taking Information Technology to the remotest part of J&K in terms of providing training and other IT facilities to the rural mass. In Jammu & Kashmir, there is a lot of potential for using the CICs as service delivery centres for different Government services.
• Computerization of electoral rolls: An elaborated system has been implemented in Electoral department to computerize the electoral rolls for J&K State. System is designed to handle complete details of voters, constituency, address, profile of candidates and declarations. Complete details are made public using a comprehensive dynamic web portal. The system is evolved to handle data entry in URDU language and same data is translated in Hindi also and available on the portal.
• State website: The NIC State unit hosts and maintains the official website of the Government of Jammu & Kashmir. The Website boasts of a rich repository of information useful for the Government employees as well as the common masses, ranging from the latest News, employment opportunities in the Government, tenders being floated by the Government to the latest Promotions and transfers taking place in the Government
• Automation of transport: The Website of Transport Department, Government of Jammu & Kashmir is providing forms for all License & Registration related transactions in the site, applicable fee details, guidelines for different transactions, statistical data in terms of Vehicle Population & Revenue Collection is displayed in the site. Apart from it, the Road signs, Distance & Fare details are also provided in the site and the Token Tax rates for different category of Vehicles are mentioned in the site. Transport Department has also implemented two application softwares named Vahan & Sarathi for automation of Registration related transactions and license related transactions in the pilot location of RTO, Lakhanpur. Further a web enabled version of the same has been extended in other two districts i.e Rajouri & Baramulla.
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• Capacity Planning: Capacity Building process for the state of J&K with a bigger plan to develop & enhance the human resource pool the state has already been initiated. The training calendars with IIM Ahmedabad, NISG, IIPA are in the process of finalization. The various state institutes like IMPA, NIT, DOAECC, Universities & Colleges has been approached for participating the state resource building process. Computer training is being imparted to Government employees with an aim to train them all in the basic operations of the computers along with the upgraded training by NIC state unit staff, IT Department or by private institutes also.
• IT Assistance centre: IT Department has formed resource team to assist other Departments in their IT needs. The cell also attends to any hardware & software problems being faced by the Departments, rectifying networking faults, coordinating implementation of various software packages. In Addition to that SeMT team, CIC Operators (Around 200) and resource persons (around 20) adds to the team.
• e-Office: J&K IT Department had implemented Secretariat Knowledge Information Management System e-office, which include combination of total 274 functionality cater to the day to day working of almost all the department and keeping the record of all secretariat related communications. SmartGov mainly handle the email communication, scheme management, CM / Governor communication and knowledge management related to departments of J&K State. A web enabled version of the same is in the process of to be implemented.
• WIFI: The Expression of Interest (EOI) for WIFI has been published for which 6 companies have responded. The RFP for the same has been formulated & is on the final stage of to be finalized. The project is intended to create WIFI hotspot zones providing:
• Broadband data connectivity at tourists locations like Dal lake, SKICC, Royal Springs Golf Club, Pahalgam, Sonmarg, Leh ,Gulmarg & others enabling online booking & publicity of tourism products & packages and business entrepreneurs.
• Broadband internet enabled environment for secretariats, legislature & officers colony.
• SWAN: The DPR for the State Wide Area Network (SWAN) had earlier being prepared by NIC. However the NIC model after due review was dropped and the state has switched to the PPP model for the implementation of the project. STPI has been appointed as the consultant for SWAN. The DPR has being prepared & being sent to DIT for approval . By March 2012 SWAN is expected to be operation.
• SDC: DPR prepared by M/s Wipro for the State Data Centre (SDC) builds up model at IT enclave Jammu. IT Enclave has been found to be the best choice for housing the SDC. Wipro has prepared the RFP. The RFP has being approved by DIT, GoI. By March 2011 SDC is expected to be operational.
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• e-Agriculture: The SeMT Team has prepared the DPR for the e-Agriculture which is intended to provide a “One Stop” portal for agriculture, horticulture & floriculture community in the state of J&K. The portal will have minimum support price, commodity market information, dynamic & multilingual agriculture related information, 24x7 tele assistance and e-certifications for imports & exports. The project will be rolled out in a phase wise manner on all the concerned departments.
• CAPD: The project for creation of electronic database of citizens wise entitlements under PDS supported with interactive portal has been devised for the CAPD department has been conceived. The DPR is under the process of development. The project would provide smart card based ration card for citizens, smart card fair price shop owners, auto updation of issues & receipt of commodities and MIS reporting. The project will be rolled out in a phase wise manner across the state.
• e-Procurement: The project for the creation of common online G2B purchases and sale of services & materials through a state portal is being conceived which is being named as e-Procurement. The DPR is under the development process. The project portal will provide e- sourcing, e-tendering, e- reverse auctioning & e- information. Pilot implementation will be first done in 3 departments followed by the roll out at other departments.
• Employment exchange: The concept of an electronic employment exchange has been conceived to create an online portal to facilitate employment services across the state. The project is intended to provide vocational guidance, employment assistance, self employment and online registration & application status updation. The DPR is under the development process. The pilot will be implemented in 5 districts followed by a roll out in the rest of the state.
• SSDG: The DPR for State Service Delivery gateway (SSDG) through the State Portal (SP) has been prepared & approved. A State Implementation committee has been constituted. M/s ILFS is the consultant for the project. A draft RFP is being prepared. 7 departmental MMPs has been selected for phase-I. the SSDG through the State Portal will provide services for agriculture, CAPD, Health, forest/Fisheries, elections, rural development & social welfare.
• E-tourism will provide:
• The integration of resources of tourism department, JKTDC Hotels, development authorities & private service outlets.
• A single window online booking platform for tour packages, transport, hotels & lodges, air & train ticket booking and taxi services.
• Enhancing the purchases of handicraft, dry fruits, & other products.
• Secure payment gateway & 24x7 helpline
The DPR for e-tourism is under development. First phase includes 10 spots followed by the PPP based expansion.
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• E-Tution: The DPR for e-Tution is under development which will enable access of rural children to computer through fun learning activities & provide orientation to rural youth on skill upgradation. It will enable fun learning modules for primary class students. Pilot phase includes 10 CSCs (2 CSCs for each of 5 districs) followed by state wide roll out.
• Tele-counseling & telemedicine: The project of tele-counseling & telemedicine has been conceived for providing psychological support especially to the rural citizens through CSCs & to provide online/offline medical consultation from specialists. The DPR is in the process of development. The pilot will be implemented in 5 districts followed by a state wide roll out.
• Mother & Child care: The project for Mother & child Care has been conceived for digitization of tracking & recording of essential medical care to expectant mothers & children up to five years of age. The project will provide Ante-natal care record on smart card, delivery related record maintenance, smart cards for child immunization record, child immunization reminder services etc. the project will be implemented in 5 districs as pilot followed by a state wide roll out. The DPR is in the process of development.
• E-District: The project for e-district for automating workflow of internal process of district administration & provide seamless integration of various departments has been conceived. The DPR is in the process of development. A phase out implementation model for the state will be used.
• City surveillance: The project for City surveillance providing security assurance to the tourists by provisioning of surveillance infrastructure at key tourist locations has been conceived. The DRP is under the process of development. A pilot project at 2 locations will be initiated in the first go.
• CIPS: The project for Computerized Personal Information System (CPIS) has been conceived by the state. The DPR is under the process of development. The project will provide strengthening of administrative and institutional machinery in remote areas of State through rationalized deployment of staff, to make administrative and institutional machinery gear up to be more responsive to the employee needs in order to facilitate focused effort from them to enhance public service delivery, to optimize Government expenditure through prudent utilization of State’s human resources for primary development needs, rationalize the staffing pattern and re-deploy staff for efficient and effective service delivery, creating web based centralized database of all the Rules and Government Orders and help in increasing the efficiency of the system and achieve good governance, help in weeding out fake employees and prevent drawl of salary by employees posted in excess of sanctioned posts in Government offices, check frequent transfer & posting of employees’ and give clear picture of vacant posts to facilitate new recruitments or promotion and achieve balance in revenue expenditure and attain medium term fiscal stability.
• GIS: The State of J&K has conceived the project of for creating a Spatial data Infrastructure providing quality spatial data, inventory of assets, resources, population, geographical basics, soil, accessibility, agricultural pattern, transport, drainage etc for efficient & desired level of planning to achieve efficient socio-economic development of the state. The DPR is under the process of development. A pilot project will be implemented in the first go followed by a state wide roll out of the same.
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• Computerization of PRC generation: A project proposal for one tehsil of Jammu district for electronic processing of Permanent Residence Certificate on a pilot basis. Project encompasses hardware & software components including biometrics, thumb impression, digital photograph & electronic delivery of certificates in PDF format. Candidates would be required to visit the competent authority officer with original documents only once.
• Smart ID card for secretariat employees: For infusing better work culture & punctuality in secretariat officers attendance monitoring system through RFID enabled smart cards has been conceived to be executed in collaboration with JK Bank. The smart card may also be given as a credit card library, ration card & curfew passes. Extra time paid by the employees will be credited into their leave account & vice versa.
• Departmental Website development: Rate contract has been finalized for development of departmental dynamic websites and 6 vendors have been short listed for developing government websites which will be certified with registered firms with CERT-IN & will be hosted in NIC servers till SDC is established. Currently the developers are making the websites in respect of planning. Health, IT etc.
• Assistance for Grievance cell & file monitoring: NIC has developed the software & the grievance cell at civil secretariats Jammu / Srinagar are functional. Besides all CIC cells till date a lot of applications has been received and a number of complaints/grievance redressal being done.
• Unique National Identity Number/card pilot project: A pilot project for a Multipurpose National Identity Card (MNIC) has been successfully implemented in district Kathura as a pilot basis. The SMART card were issued to large number of people. Unique identification project at national level is in offering. CSC centers are expected to play a vital role in the project. • Multipurpose smart card: The state of Jammu & Kashmir is envasaging the use of multipurpose smart card based service delivery model in which a variety of services will be delivered to thye doorsteps of common man at an affordable price by the use of a smart card that can be working as a single card for multiple services. this process is still in the concept building mode.
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6. EGOVERNANCE VISION
6.1 STATEMENT
eGovernance Vision Statement of the State is
“Delivery of services at the doorsteps of common man at an affordable cost by using Information & Technology in the process of Government functioning to bringabout Simple, Moral, Accountable,responsive & Transparent (SMART) governance"
6.2 ALIGNMENT & DIVERGENCE WITH STATE’S VISION, PLANS, DEVELOPMENTAL OBJECTIVES
The IT Policy, Web policy, IT, e-governance mission statement, strategy and initiatives already taken are
definitely in line with the development needs of the state. The main objectives of the e-governance vision
& strategy are mentioned below which are in line with the eGovernance and good governance agenda of the
State.
• Harnessing the powers of Information Technology to provide efficient, effective and
transparent services to the citizens of the State.
• IT should be used for empowering the rural people.
• IT should be used to provide more employment opportunities to the educated youths of the
State.
Making the information available to the citizens, is one of the main goals of eGovernance initiatives. It will
help to bring more transparency to the system and efficiency to the service delivery system. Achieving
these goals will meet the Governance and Development agenda of the Government of Jammu & Kashmir.
In order to provide efficient and effective citizen services, it is necessary that all the department
initiative are scalable and interoperable however it is observed that several of e-governance initiative
taken at various departments do not comply to eGovernance standards and running discretely for MIS
purpose. Many departments are having stand alone legacy applications which may not be reusable in order
to achieve the integrated government structure. The Departmental applications must have integration at
the back end so as to facilitate the Common Service Centers to address a wide range of services from a
single window.
6.3 ALIGNMENT & DIVERGENCE WITH NEGP AND OTHER STATES
Brief background of NeGP National e-Governance Plan, (NeGP) has been designed by Government of India for increased transparency,
efficiency and effectiveness for delivery of citizen services. Government of India has identified certain
core projects, which are central subjects like Passport, Income Tax and ten other Projects within the
domain of state governments. These Projects are known as Mission Mode Projects, which need to be
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implemented on a priority and mission critical basis. These projects would receive 100% funding from the
Government of India on centre assistance. However government is of the opinion that most states in the
country suffer from lack of quality human capacities for implementing the Projects and hence expects
every state government to address its capacity gaps through the Additional Central Assistance provided
explicitly by the Planning Commission for Capacity Building requirements of all states.
The need for capacity building has given rise to the necessity of having an institutionalized framework
within the administrative structure which shall be devoted to the cause of envisaging, conceptualizing,
implementation and proliferation of e governance across the state with an exclusive nodal agency / Society
for I.T. at the state level (SeMT) and dedicated Project teams at each department (PeMT). These teams
would have a judicious mix of people both from with the government and experts and professionals from
the private sector.
Alignment with NeGP As per the NeGP, every state government should designate a Public Company or a Society formed as the
Nodal agency for managing the I.T. initiatives of the state. The Information Technology Department,
Government of Jammu & Kashmir, will designate the formed society as a nodal agency for the development
of ICT in the State. The company will be having a clear mandate to promote ICT and accelerate the
process of e Governance in the State. It will play the role of consultant to the state government at the
Program level and plays an active role in procurement of all hardware for the state, bid management,
vendor evaluation and selection, preparation of scope of work, preparation of RFP and SLA etc. The
process of formation of Society for implementation and management of IT initiatives, has already started
in the Government of Jammu & Kashmir. It is expected within next two months it will be functional.
In addition to these, Government of Jammu & Kashmir has decided to form an IT Directorate, which be
closely working with NIC and Society formed for management of IT initiatives in the State and to bring
overall coordinated effort in this regard.
Divergence from NeGP As per the National e Governance Action Plan e Governance has to emerge as a priority area in the state
government’s agenda to provide best citizen services to the citizens of the State. To achieve the same e
Governance requires full time dedicated practitioners who are solely utilized for realizing the e governance
ambitions of the state. Although Department level I.T. committees are also yet to be formed and
CIOs/Joint CIOs to be appointed to manage and monitor the e governance projects.
In the State of Jammu & Kashmir, there is a shortage of skilled resources at both the State level and
Department level. There are no dedicated resources in the Department level for eGovernance and IT
initiative implementation. All the Departments are fully dependant on NIC and IT Department for
implementation and functioning of the Department level IT initiatives. At the State level, very few
dedicated people are available for management and monitoring of IT initiatives. No high level structured
committee is formed till date for this purpose. It is very much essential that IT Department to be
strengthened with additional resources for smooth implementation and monitoring of IT and eGovernance
initiatives of the State.
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The lack of full time resources for monitoring and management of eGovernance initiatives is a clear
divergence from the NeGP, which needs to be addressed immediately. It is recommended that priority
Departments should have a dedicated IT team for implementation and monitoring of Department specific
initiatives and at the same time a State level high powered Committee need to formed for providing
adequate guidance to the Departments.
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7. E-GOVERNANCE STRATEGY
The eGovernance Strategy describes the Plan for achieving the vision taking into account of the
mission, objectives, needs & expectations of the stakeholders, socio economic analysis. It best describes
the way for implementation of the initiatives keeping in mind the existing capacities, bridging the capacity
gaps and benchmarking the services along with the best practices.
The detailed Plan has been prepared keeping in mind the goal of arriving at a structured plan for
all the eGovernance initiatives that will be undertaken by the Govt. of Jammu & Kashmir for the next 5
years and more.
The applications have been categorized at three different levels, namely
• Core Infrastructure - Core Infrastructure will be the base for all applications across the State,
for e.g. SWAN, Data Centre etc
• Core Applications – Applications, which are common across all the departments, for e.g. HRMS, e-
Procurement etc.
• Group Applications – Applications, which are common across a few departments of the state, for
e.g., GIS, Grievance Redressal etc.
• Departmental Applications – Applications which are specific for the department, for e.g,
Inventory Management system for Food & Civil supplies, Disease monitoring system for
Agriculture department etc.
The Roadmap tries to align the vision of the State Government with the National e Governance Action Plan
(NeGP) formulated by Department of Information Technology, Government of India. During the process of
preparation of this Roadmap for the State, a detailed study of 30 Departments of the State and
arrived at a list of 18 priority Departments for the state Government to focus for the first wave of
computerization. The list is a healthy mix of State Mission Mode projects, Core Infrastructure Projects,
Core Application projects & new projects identified by the State, which are considered critical and
important from the State’s point of view. The list of prioritized Departments are listed in the Annexure
IV
The approach for this exercise included study of the functions of the departments, critical analysis of the
current eGovernance initiatives in the Department and need analysis for future requirement of the
Departments. The Socio Economic Analysis of the State was also done at the same time to prioritize the
initiatives & the stakeholders needs and expectations were analyzed for the identification of the critical
parameters for success of the projects.
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7.1 INSTITUTIONAL FRAMEWORK
The Capacity Building Guidelines issued by Government of India has suggested creation of Institutional
Structures to promote and manage the e-Governance. However the following steps may be needed
to align itself with the structure proposed in the GoI Guidelines::
• The Task Force (Vision & Policy Level)
• The State Apex Committee (Monitoring & Policy Level)
• State e-Governance Mission Team (SeMT) (Program Level)
• Project e-Governance Mission Team (PeMT) (Project Level)
• Jammu & Kashmir Informatics Service ( Directorate of IT)
As per GoI Guidelines, the following structure would provide the support and drive for e-Governance
Project. It is proposed that the Program Steering Council would be formed under the chairmanship of the
Chief Minister of Jammu & Kashmir. The Apex level Program Steering Council would provide overall vision,
broad policy direction & guidance to the State Apex Committee for current & future e-Governance
initiatives in the State.
As proposed, the State Apex Committee for e-Governance will be headed by the Chief Secretary along
with the Line Secretaries. The State Apex Committee will work together to provide strategy direction
and oversee the State e-Governance program. It is expected that the Committee will prioritize
eGovernance initiatives in the State following the NeGP guidelines. One of the major tasks of the
Committee will be to ensure sound inter departmental coordination for all the initiatives & help in
synergizing efforts across the state.
SeMT- The proposed SeMT will be formed to support the Program Steering Council & State Apex
Committee in all the initiatives through participation in overall direction, standardization, program
management of e-Governance initiatives running in the State. All interdependencies, overlaps, conflicts etc.
across projects as well as core and support infrastructure shared across several projects would fall under
the purview of this group.
PeMT- This team will be formed with the people having both domain & technical expertise. Every
department implementing eGovernance initiative will be having a PeMT for overall Project monitoring,
Project execution & Process & Change management related issues. The team will help the departments for
preparation of the DPRs, business process re-engineering, change management, financial sustainability,
technology expertise and managing the implementation of the project.
J&K Informatics Service- The Information Technology dept of J&K was created in the year 2003 with a
vision to implement the various e-governance projects in line with the NeGP Plan. The IT departmenet of J&K has a set of manadate to create adequate human resource in order to facilitate the implementation of NeGP.
The IT department has prepared and proposed a composite structure of human resource with specific e-gov
tasks in mind and hopes to obtain formal approval for the samein due course of time.The SeMT has been
manadated the work of preparing an approach note for the creation of JKIS and the same after due approval
shall be processed to complete the creation of a full fledged IT service in the state.
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Exhibit 7.1 The Institutional Framework
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Jammu & Kashmir is at the very beginning stage of implementation of eGovernance initiatives across the
various departments of the State. The eGovernance Plan is a milestone in this path of making Jammu & Kashmir
a SMART State and making the service delivery system at the doorstep of common man in an efficient and
responsive manner.
* Quarters mentioned are calendar quarters
Exhibit 7.2: eGovernance Plan for Jammu & Kashmir
The high level E-Governance plan identifies the broad activities, which need to be taken up by the State. The
Plan suggests implementation of the various core, common & departmental initiatives in the State in a parallel
manner. The indicative timelines for implementation of these initiatives has been spelt taking ideal scenarios
into considerations. So it is perceived that the actual timelines for implementation of the initiatives may differ
depending on the resourcing structure, leadership provided, infrastructure availability and acceptance among
the Departmental staff and citizens. The eGovernance Roadmap/Plan will also cover the list of the prioritized
initiatives in respect of Department level and core infrastructure level.
All the e-Governance activities mentioned in the above e-gov roadmap are dependent on the creation of the
suitable e-governance teams within stipulated time to enable the successful implementation of the projects.
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Short Term Plan:
The e-Governance road map for the state of Jammu & Kashmir is in two phases - one short term and long term
basis. The short term roadmap spans for the next 2 years i.e. till the end of 2011. The short term plan
improvises the development of the core infrastructures which are:
• State Wide Area Network
The DPR for the State Wide Area Network (SWAN) has been made by NIC. After the NIC
has failed to sign the MOU & SLA for the project the state has switched to the PPP model
for the implementation of the project. The Expression of Interest (EOI) has been floated
and 8 companies have responded to the same. STPI has been appointed as the consultant for
SWAN. By March 2011 SWAN is expected to be operational.
• State Data Centre
DPR prepared by M/s Wipro for the State Data Centre (SDC) builds up model at IT enclave
Jammu. IT Enclave has been found to be the best choice for housing the SDC. Wipro has
prepared the draft RFP which is currently under review. A joint EOI with SWAN had been
floated for which 8 companies responded. Currently they are under review. By September
2010 SDC is expected to be operational.
• Common Service Centre
J&K Bank have been appointed as single service agency for the entire state of J&K with a
mandate to establish 1109 Common Service Centres (CSCs). J&K Bank till now has rolled out
300 CSCs out of which 111 are operational on vsat connectivity and the remaining CSCs will be
made functional by December 2010.
• State Service Delivery Gateway/State Portal
The DPR for State Service Delivery gateway (SSDG) through the State Portal (SP) has been
prepared & approved. A State Implementation committee has been constituted. M/s ILFS is
the consultant for the project. A draft RFP is being prepared. 7 departmental MMPs has
been selected for phase-I. the SSDG through the State Portal will provide services for
agriculture, CAPD, Health, forest/Fisheries, elections, rural development & social welfare.
These initiatives will be acting as the platform for providing the different e-Governance services in the state
of J&K. The NeGP has identified 11 MMPs for the state. These are:
Mission Mode Projects Departments
Agriculture Agriculture
Commercial Tax Finance
e-District Directorate of Commerce (Revenue)
Employment Exchange Labour & Employment
Land Records Revenue
Municipalities Housing and Urban Development
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Panchayat Rural Development
Police Home
Property Registration Law
Road Transport Transport
Treasuries Finance
The state of J&K has added 5 more MMPs which are:
Mission Mode Projects Departments
e-Marketing Handicrafts
Selective Delivery Schemes Social Welfare
e-Tourism Tourism
Telemedicine and HIMS Health
e-Learning Education
In the short term plan the state has identified the implementation of these various selected MMP projects
like e-Tourism, e-Learning, Telemedicine/Mother & Child care, e-Employment and others. These MMPs will first
run on a pilot project mode where in these projects will undergo various technical & process automation
scrutinies. Upon achieving success on the pilot phase these projects will be rolled out on a state wide level.
With the completion of SWAN, SDC, CSCs and the SSDG/SP the implemented MMPs will go to the next level
by providing the services to the doorsteps of the common man at an affordable price.
Long Term Plan:
The competition of the first phase will pave the way for the long term e-gov initiatives. The long term plan is
devised with a more holistic view which will run from 2012 for a span of around 8 years. The long term
initiatives will take on the remaining MMPs which will again have a pilot phase, maturation phase and at last a
state wide roll out phase. This phase will also initiate the various Common projects which will act as a bridge
connecting all the departments thereby creating an internetwork of various departmental applications. The
various common projects conceived are:
• Human Resource Management System (HRMS)
• Spatial Data Infrastructure Management
• Audit monitoring
• Court case monitoring
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These projects will be utilized by all the departments across the state which will internally automate various
departmental processes thereby achieving higher levels of productivity.
The long term phase will also see various departmental applications coming up and adding in the departmental
application stack. The departmental applications will focus specifically on those respective departments where
in automation of various processes & resource management. With the completion of short term initiatives of
the e-Governance roadmap for the state of J&K the various departmental initiatives will evolve and curve out
their own niche segment in the departmental application stack. The long term vision envisages the evolution of
the next level of e-Governance initiatives which will have a clearer objective with the short term objective
nearing its completion.
Capacity Building Plan:
The capacity building phase forms a very integral part of the e-Governance roadmap for the state of J&K. This
phase is devised envisaging the manpower building of the state so as to enable the state to manage the various
e-Governance projects through the various phases of operation & maintenance. The capacity building phase will
enable the government of J&K to utilize their own man power to the fullest in making the e-Governance
projects a success.
Capacity building is a long process that that state has to initiate & manage for the longest part of the time on
e-Gov projects which will be running in the entire phase of the roadmap. It is divided in five phases namely:
• Apex committee
The Apex committee will form an umbrella over the IT department of the state of J&K & various
other departments. The formation of the apex committee is already done & is on the process of fine
tuning.
• State e-governance management team
The e-Govenrance initiative undertaken under the NeGP scheme will automate & digitize the various
government processes in order to achieve better efficiency. The e-governance initiative will create of
a stack of application hierarchy running over an institutional framework. This process itself is spread
across a period of time where in the main challenge is to conceive, design, operate & maintain those
projects. Creation of a dedicated State e-Governance management team is of utmost importance as
this will ensure the rate of success for the e-Gov projects. This team will constitute of the dedicated
team from the department of IT along with the SeMT team who will facilitate the e-Gov initiatives.
• Departmental e-governance management team (PeMT)
For making the e-gov initiatives a success along side of the state e-gov management team department
specific e-Gov teams has to be constituted. These teams will include various departmental champions
who have very specific departmental process experience. These exclusive clubs of departmental
champions will constitute the PeMT team who will engage & act as an extra hand for the state e-gov
team to facilitate & initiate various department specific automation processes.
• Training program for the employees
The e-Gov projects will help in the automation of various core, common & departmental processes and
resource management. But these departmental applications will processes and worked on by the
departmental work force. Untrained departmental manpower will yield no result as they will not be
able to utilize those applications. Hence training programs has to be initiated for those departmental
users so that optimal utilization of the e-Gov projects can be achieved.
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• Awareness program for the citizens
The various e-governance projects that have been initiated under the NeGP plan is to facilitate the
delivery of various government services at the doorsteps of the common man at an affordable price.
These projects will not yield satisfactory levels of output if the involvement from the citizen level is
not there. Hence various citizen awareness programs should be initiated in the state where in the
citizens can be made aware of the various benefits that they can yield out of the e-Gov projects.
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7.3 CORE PROJECTS COMMON ACROSS THE GOVERNMENT
The Core Projects will run across the Departments of the State, which will form the core infrastructure
and core applications for all eGovernance initiatives in the State. The list of some of the Core projects are
Core Infrastructure Projects are
1. State Wide Area Network (SWAN)
2. State Data Centre (SDC)
3. Common Service Centres (CSC)
Core Applications are
1. Human Resource Management System (HRMS)
2. e-Procurement
3. Spatial Data Infrastructure System
At the same time it is proposed that eMail/ Internet should be provided in all the departments to
facilitate the IT preparedness among the employees of the State.
SWAN: The State Wide Area Network (SWAN) is envisioned to connect all the distributed network areas
in the Government infrastructure. It will act as a customized communication backbone interconnecting all
the local networks in Government setup. It is expected that the SWAN will provide direct broadband
connectivity to all the offices of the State, Districts and Subdivisions upto panchayat level in all the nodes
of all the Departments.
The network should be able to communicate Voice, Data and Video services across the network. The SWAN
will form the core of the entire communication infrastructure. All Core and Group Applications of the
State will reside on this network. It is envisaged that SWAN will connect the Departmental Headquarters,
district and sub divisional offices and finally the panchayats in a phased manner.
Data Center: The Data Centre will act as an central repository of data for all Government Departments &
institutions. The data will be stored in the data centre which will be available online for all Government
Departments. This will help to have an uniform data structure across all the Departments and Government
can think for a disaster recovery system based on the data centre.
This project involves taking the data of every department under one repository and it’s a mammoth task. It
need to be taken up in a phased manner and will cater to the following services:
• Communication and messaging services
• Information about government schemes and issuance of Government forms.
• Meteorological Information Services
• Educational Services
• Employment Services
• Information of various events like festivals, events etc
• Agriculture and veterinary Information services
• Transportation services,
• Electricity priority connection list, drinking water resources, village schemes, Citizen Charter etc.
• Public Grievance Redressal System
• Online submission of application forms for issuance of various G2C certificates.
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• Online payment of house taxes and other govt. fees
• Data Mining
• Geographical Information System
• Interfacing with Govt. Departments
• Online applications for Govt. Schemes.
A few more services can be added depending on the needs of the government and the citizens.
Common Service Centres: Objective of the CSC program is to create a integrated service delivery
platform for providing Govt. and Private Business services to citizens at their doorsteps. CSCs are
envisaged as development agents that will promote rural entrepreneurship and build rural capacity
and livelihood.
Scale & out reach of CSCs network provides ideal mechanism for providing services in the field of
Agriculture, Education, Health, Social Welfare and financial inclusion to rural citizens. The aim of
the CSC driven delivery initiatives would be to include improve access of people to Govt. and business
services by reducing time, distance, cost and queues. Besides improving upon efficiency, responsiveness,
accountability and transparence of the citizen centric services.
CSC's will primarily enhance the reachability of the governement services to the doorsteps of the
citizens more easily, transparently & economically.
HRMS: The HRMS (Human Resource Management System) is proposed to serve the purpose of all
personnel information management for all Government employees in the State. The Human Resource
Management System will be having all the features for management of all HR processes such as payroll,
promotion, transfer, cadre management, leave management, pension etc. It is also proposed to have an
employee self service portal for every employee which will help them in taking ownership of all individual
HR processes and automize the complete HR processes (such as applying for leave, settling claims, details
of PF amounts, details of deductions, approval for all applications etc). To get the full benefits of
automation and streamlining the processes, it is felt necessary to develop and deploy the Human Resource
Management System across all the Departments.
The HRMS would be closely integrated with an Employee Database, which would contain all details of a
government employee. Key objectives of HRMS would be:
• Develop a single and integrated view of employee information
• Higher utilization of existing infrastructure and technology investments
• Provide Timely & reliable management information relating to human resources for effective
decision making
• Integration with other related applications
• Provide single-window services to employees
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e-Procurement: Procurement processes are an integral part of Government processes. It is very much
essential to streamline the procurement processes to bring more transparency and efficiency in the
system. It is recommended that Government should launch an e-Procurement initiative, which will be
supported through electronic purchase requisition generation, comparison of quoted, selection of vendor
and placement of order. It will also facilitate purchase order processing, follow-up and monitoring deliveries
through confirmation of receipt of goods simply by entering the PO number. The solution can also support
invoice verifications.
Departments would be provided a facility to raise an online requisition for any purchases (major/minor).
Based on the sanctioning levels the requisition would be approved online by the respective authority.
The e-procurement system should provide the facility for issuance of tenders through pre-defined
templates/proformas. The tender responses can be compared and based on the successful tenderer’s
quotes, supply order/ work order generated with standard terms and conditions. The System should also
facilitate tracking the status of the Work Order /Contract.
e-mail/Internet: Efficient service delivery to the citizens in an integrated way depends on the inter-
departmental communication and compatible communication system. A statewide email infrastructure on an
enterprise wide basis for all the government departments and employees are very much essential for
achieving the goals of SMART state. Most of the Departments in Jammu & Kashmir does not have internet
connectivity barring the Administrative people’s offices in secretariat. Email is very much critical for
today’s business operations in government sector along with the private enterprises. Internet
communication is the powerful medium that allows the exchange of ideas and messages, as well as text
documents, videos, images, and sounds. Integrated with other applications, email facilitates timely
communication, opens access to documentation, and increases productivity. It is recommended that
internet connection should be provided for all the departments and e-mail application for Government
employees should be implemented.
The e-mail architecture should be designed by incorporating following practices into the system:
• Email servers should be administered and managed as a part of the strategic infrastructure.
• Email servers should support multiple email clients.
• Use a common email directory service throughout the state.
• Select an email client that includes standard APIs for email-enabling other applications.
• Implement security for email message transport and storage.
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7.4 INITIATIVES REQUIRED IN VARIOUS DEPARTMENTS
Though the State of Jammu & Kashmir has taken few eGovernance initiatives, but the State is yet to
arrive the status of eGovernance enabled State. After detailed socio economic analysis of the State,
discussions with various Department heads and after evaluation of the existing initiatives in the State, the
list of Group initiatives and Departmental initiatives has been arrived which need to be carried out by the
State in next three years time to achieve the State’s eGovernance vision. The initiatives are mentioned in
two tables, one detailing the scope and intended benefits of the initiatives and the other differentiating
the Group initiatives and Departmental initiatives. Current status of all department in terms of detail
functionality, key process and computerization status are detailed in Annexure III.
Agriculture, Horticulture & Co-Operative Department
Mandi Management System Will be useful for online Mandi prices so that farmers can get the right price, Same solution can also be deployed in Mobile Mandi.
Computerization of Co-operative Bank
Computerization of CO-Operative banks so that farmers can get the maximum benefits from State schemes and easy loans.
Inventory Management for Agriculture & Food Products
Centralized inventory Management System for monitoring and first decision making for inventory replenishment and dispatch
Kiosk Application Bilingual application will be developed for Information dissemination
Tourism Department
Recommended Initiatives
Scope
Web Portal
Services like bookings, permits and application forms can be put on the portal. It will also contain all information regarding packages, products, attractions, prices, list of tourist points, facilities available at tourist points, contact number of the concerned persons in every tourist point, the transportation facilities available to reach and to go out from every tourist point of the State etc.
Management Information System (MIS)
Application should be able to handle grants, loans disbursement and payment reminders and other scheme related information
Group Initiatives • Geographical Information System
Departmental Initiatives
• Web Portal • Crop Weather, Disease surveillance and Monitoring system • Departmental database • Computerization of Co-operative banks • Management Information System • Monitoring System for Breeding • Decision Support System
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handling Department Database This will give an indication of the profile, place of origin, purpose
of visit and tourist traffic. The promotion and marketing will be more effective.
Connection with Hotels, lodges, restaurants etc.
These places will be the inputs to the database. This in turn will facilitate the online booking of the Hotels and lodges at every tourist point through the portal. The facility to provide one point of contact through the portal can only be achieved if the connectivity with the relevant institutions can be ensured for every interested traveler to the State.
Social Welfare Department
Group Initiatives
• Grievance Redressal system • Geographical Information System
Departmental Initiatives
• Management Information system • Web Portal • Connectivity with Hotel, Lodges etc
Recommended Initiatives
Scope
Web Site Web Site should have information related to schemes, availability of opportunities for women and child development and other department initiative and informations.
Scheme Management System Application should be able to handle all schemes, grant, aids and Tracking of disbursements to the beneficiaries and scheme implementation management
Database of all beneficiaries
This will help in tracking the payments made to the beneficiaries leading to transparency and more efficient and effective welfare measures.
Connectivity with CICs, NGOs and districts
Better coordination can be achieved through this connectivity. CICs may be used for online applications from rural areas.
Group Initiatives • Geographical Information System
Departmental Initiatives
• Scheme Management system • Beneficiary Database • Web Site
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General Administration Department
Recommended Initiatives
Scope
HRMS Package
Personal file details of all the employees will be at one place. Many of the processes relating to recruitment, Appointment, promotions, leaves, transfers etc. can be automated. This will form one of the core application and GAD will be the owner of this application
Employee Database Required for HRMS package
Group Initiatives • Grievance Redressal system
Departmental Initiatives • Database of all employees of the state • HRMS Package
Finance Department
Recommended Initiatives
Scope
Automated payroll system In the current scenario, Finance (Treasury) handles the salary operations. Right now a single cheque comes to the department for all the employees. It can be fully automated, and salaries of individuals can directly go into their bank accounts
Computerization of Commercial Tax /VAT
Online system should be implemented to handle the commercial tax/ VAT transaction in the state.
Check post computerization It is recommended to review the current check post computerization and more comprehensive system needs to be implemented to cater the commercial tax department functioning.
Fund Organization Computerization
Computerization of Fund Organization
Consumer Affairs & Public Distribution Department
Recommended Initiatives
Scope
Automated Ration Card System
Form filling directly from the website automatic generation of ration cards. Other departments can also use this information.
Inventory Management System
The information right from purchase at FCI to godowns at CAPDD & fair price shops can be automated. Real time data can be captured. Inventory can be tracked at all levels. The inventory
Group Initiatives • Geographical Information System
Departmental Initiatives
• Automated Payroll system • Computerization of Commercial Tax/VAT • Checkpost computerization • Fund Organization Computerization
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management system should be connected with the Agriculture department to track the produce of staple items of the State.
Forecasting System Can be done on the basis of no. of cardholders and automated inventory management system.
Centralized database For Ration card and inventory data
Connectivity to Godowns of CAPDD, FCI and Sales Centres/PDS
This will be required for inventory management system which will provide the details of incoming and outgoing food grains etc
Group Initiatives • Grievance Redressal system
Departmental Initiatives
• Automated Ration Card System • Inventory Management System • Forecasting system • Connectivity with godowns & FCI/PDS
Power Development Department
Recommended Initiatives
Scope
Energy Accounting System This application will keep track of the energy consumption at various points and power trading
Bill Automation System The Bill payment system should be automated which can be implemented in all the bill collection centre. Consumer database shall be created to support this application.
Inventory Management System
An application for management of inventory of Power Development Department should be developed which will provide real time information on inventory for prompt decision making.
Transport Department
Recommended Initiatives
Scope
Vehicle Registration Automation System
This Application will automate the Process of Vehicle registrations and Registration related transactions. Computerized Registration Certificates to be issued to the Citizens.
License Automation System This Application will automate the Process of issuing Licenses and License related transactions. Computerized Driving Licenses & Learner Licenses will be issued to the Citizens.
Check Post Computerized System
The Application will automate the Business Processes of the Border Check Post to collect overloading Tax, Road Tax & one time permit fee etc. The provision of monitoring the activities online from the Centralized location will be there.
Group Initiatives • Grievance Redressal system • Geographical Information System
Departmental Initiatives
• Energy Accounting System • Bill Automation System
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Court / Law Department
Recommended Initiatives
Scope
Property Registration Automation System
This Application will automate the processes for all types of Registrations (e.g. Agreement, Sale Deed, Mortgage Deed, Power of Attorney, Will, Instrument of partition etc) under the Sub Registry offices of the State and computerized certificates will be issued to the citizens.
Court Case Monitoring System
The Application should be having database of all pending and current court case with State and periodic reminders should be generated for appropriate redressal. The system should also be able to track the pending cases in the Accountability Commission and Human Rights Commission of the State. The system should also be able to generate reports on various implementations.
Revenue Department
Recommended Initiatives
Scope
Land Records Automation System
This Application will automate the Process of issuing Mutation certificates, RoRs from the offices of the State. The operations of Land Records & Settlement Division of the Revenue department will be automated.
Scheme Management System
Application should be able to handle all schemes, grant, aids and Tracking of disbursements to the beneficiaries and scheme implementation management
Geographical Information System
The Application will involve Map Digitization and the application will be capable of storing, processing and analyzing geographic information, obtained through various map surveys of different sources, including remote sensing and topographic data.
Group Initiatives • Grievance Redressal system • Geographical Information System
Departmental Initiatives • Vehicle Registration Automation System • License Automation System • Check Post Computerized System
Group Initiatives • Grievance Redressal system
Departmental Initiatives • Court Case monitoring System • Property Registration Automation System
Group Initiatives • Grievance Redressal system • Geographical Information System
Departmental Initiatives • Scheme Management System • Land Records Automation System
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Public Health Engineering Department
Recommended Initiatives
Scope
Billing Automation System The System proposed to automize the billing process for Water Tax, & other utility Billing payment process of the Department.
Health & Medical Education Department
Recommended Initiatives
Scope
Hospital Information System
The Application will automate the processes of issuing coupons for treatment, seat availability information, blood bank information etc.
Resource Management System
Application should be able to handle information related to Medical facilities available in dispensary, hospitals, and Doctors availability. The objective is to populate the information, which could be utilized in disaster management, epidemic or crisis management.
Rural Development Department
Recommended Initiatives
Scope
Scheme Monitoring System Application should be able to handle all schemes, grant, aids and Tracking of disbursements to the rural institutions, expenses status, implementation status and scheme implementation management
Integrated Village Information Portal
Integrated Village Information Portal should be able to automate the functions of Panchayats, integration of the application with other departmental applications of the following Departments: Agriculture, Health, Social Justice, WCD, Revenue etc.
Village Community Information System
The information system should be integrated with the e-Gram centres with multimedia and videoconferencing facilities whereby
Group Initiatives • Grievance Redressal system • Geographical Information System
Departmental Initiatives Billing Automation System
Group Initiatives • Grievance Redressal system
Departmental Initiatives • Hospital Information System • Resource Management System
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farmers and villagers can be directly in touch with the district administration. Information of development & welfare schemes, multimedia content of best practices in farming, fishing etc around the world can also be streamed through it.
Education Department
Recommended Initiatives
Scope
Gyan Rath Education through VSAT (Very Small Aperture Terminal). Audio-visual content for Primary education
Integrated Education Information System
An integrated application for the department covering all functions of all wings/ HODs such as Primary Education, Technical Education, Boards & Corporations etc under the department. This application will primarily address administrative, policy making and quasi-judicial function of the Department.
School Management System Web-enabled, Centralized/de-centralized School Management Information System to deliver key functional parameters that enables effective and participatory Education System for admission, attendance, course content, result.
Education Administration System
Administration of Education Institutions and Boards. Performance evaluation and monitoring of Teachers, Students, NGOs etc for various education promotion initiatives by the State Government
MIS for Secondary and Higher Education
MIS application for the education department for the record of Teachers, promotion, posting, performance monitoring etc.
Industries & Commerce Department
Recommended Initiatives
Scope
Web Site A comprehensive Web Site should be developed with all related information and forms should be available in the Web site. Site should provide a clear picture of the procedures and papers
Group Initiatives • Grievance Redressal system
Departmental Initiatives
• Scheme Monitoring System • Integrated Village Information Portal • Village Community Information System
Group Initiatives • Geographical Information System
Departmental Initiatives
• Gyan Rath • Integrated Education Information System • School Management System • Education Administration System • MIS for secondary & School education
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required for the industry setup etc in the portal. One window clearance system
Investor Friendly, Web-enabled, Centralized single window system for clearance and quick processing of new industry ventures by integrating regulatory and administrative functions of the different line departments involved and subordinate departments under Industry & Commerce Department. Line Departments such as Power, Finance, Forest, Planning & Development and the required subordinate departments, e.g. Directorate of Industry & Commerce etc will be connected together to form the one window clearance system.
MIS A Management Information System should be developed for consolidation of informations in the regular functioning of the Department. The MIS should form an interactive system between the Industry & Commerce and its subordinate departments for easy and prompt dissemination of information, report generation for faster decision making. All the major functions of the Department will be covered under the purview of the system, like personnel management, funds management, administration of the Department etc. The MIS also should have a module for Scheme monitoring as couple of schemes are always there under implementation of the Department. To enable this function, the MIS should be connected with other relevant line departments, e.g. Planning & Development department, for integration of the information on different schemes.
Online verification system Online system between Check Posts, Directorates and concerned offices in subordinate departments under Industry & Commerce Department, for real time checking of authenticity of certificates etc
Urban Development & Urban Housing Department
Recommended Initiatives
Scope
Integrated Urban Development System
An integrated application for the department should be developed covering all functions of all wings/ HODs such as Municipal Administration, Town Planning, Municipalities, Corporations etc under the department. This application will primarily address administrative, policy making and quasi-judicial function of the Department. This will effectively help in monitoring all urban bodies.
Grants Monitoring System IT System for effective monitoring of Grants and Aids to Municipalities and urban bodies from different institutions.
Municipality Information System
Current Application can be upgraded to a web-enabled standardized application that addresses all G2G, G2B & G2C functions of the municipalities through a single window throughout the State.
Group Initiatives • Grievance Redressal system • Geographical Information System
Departmental Initiatives
• Web site • One window clearance system • MIS • Online Verification System
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Public Works Department
Recommended Initiatives
Scope
Web Portal A comprehensive portal which can handle the information related with PWD department, tenders, scheme details, project monitoring and online reporting. Functionality related with various clearance, NOC, Building clearance should be provided through the Portal.
Inventory Management System
An online application related with management of inventory of PWD department and same information can be available online with department at any point of time.
MIS Application Computerization of PWD department functions so that updated data can be available at the PWD Portal.
Labour & Employment Department
Recommended Initiatives
Scope
Promotion of web portal Updation of web site with current information, job availability with government / Private organization, govt promotional scheme etc.
PF Management System Computerization of PF department, automation of PF claims and functionality for citizen to view information online.
Computerization of Employment exchange
An online application to assist employment exchange to register the applicants, filling, maintenance and retrieval of applications at employment exchange level. The application should also be connected to the employment department web-portal.
Computerization of Labour department
Setting up a service center for Labour and employment department to cater the labour related services to reduce turn around time, bring transparency in labour related matters.
Group Initiatives • Geographical Information System
Departmental Initiatives
• Integrated Urban Development System • GIS • Grants Monitoring System • Municipality Information System
Group Initiatives • Geographical Information System
Departmental Initiatives
• Web Portal • Inventory Management System • MIS application
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Group Initiatives • Geographical Information System
Departmental Initiatives • Updation of existing Web Portal • PF Management System • Computerization of Labour department
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7.5 EGOVERNANCE PRIORITIZATION
The E-governance Plan given above is based on the assumption that the required funds, resources,
policies etc. will be available when required. But it is also necessary that we prioritize the initiatives so
that a realistic picture emerges for the phased implementation of the initiatives.
The e-Governance prioritization of various sectors have been done in consideration of the following
parameters
• Development & Governance Vision of the State
• Socio-economic assessment of the State
• Cultural, historical and Political assessment of the State
• Analysis of Performance of various sectors
• Need analysis and expectations of various stakeholders
• SWOT analysis of the State
• Human Development Indicators
• e-Readiness of various sectors
• Current Policies vis-à-vis eGovernance policies
• National eGovernance Plan
Exhibit 7.4: eGovernance Prioritization Framework
• SWAN • Data Centre • Geographical Information System (GIS) • Management Information System for
departments • Single Window clearance for Industrial
License • Land Records & Property Registration
Automation System • Vehicle Registration & License automation
system
• HRMS • Disease surveillance and Monitoring system• E-Procurement • Inventory Management System • Hospital Information System • Power Bill Automation System • Automated Ration Card System
Low
Crit
ical
ity
High
• E-mail • Internet in all the Departments • Departmental Information Portals • Automated Payroll system • Online Grievance Redressal system
• Connectivity with hotels, Restaurants etc. • Forecasting system • Other departmental applications
Necessary Desirable
Easy Done Can be deferred
Low Feasibility High
The Prioritization Framework
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7.6 SERVICE LEVELS – DEFINITIONS
The e-Governance transformation progresses though various service levels as it moves up in the E-
governance life cycle, as shown in the figure:
Increasing Complexity
Exhibit 7.5: eGovernance Lifecycle
With respect to the above model, the Government of Jammu & Kashmir is in Phase I. As the government
undergoes its transformations, certain Service Levels will mark the transition from one phase to the next.
The definitions of these Service Levels in the various phases are given below.
Service levels
Level I Level II Level III Level IV
A
P
P
L
I
C
A
T
I
O
N
S
Information
gathering for
various
departments.
Creation of
relational
schemas with
core, common
&
departmental
applications.
Creation of
applications
prototypes
working on stand
alone systems &
connected over
LAN catering to
one or many
functions of the
department
A basic integrated
application
catering to several/
all functions of the
department.
Online transactions.
Generates EIS
reports
An application
integrated at the
state level with
various core/
departmental
applications to
provide required
decision support to
the state/ central
machinery. Does all
G2G, G2B, G2C
services from a
single interface
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D
A
T
A
B
A
S
E
s
Creation of
database
schemas for
various
application
tiers &
correlating
RDBMS
schemas
Stand alone
databases on
RDBMS working
on local LAN
A department level
integrated central
repository of all
databases.
Centralized
updation, mirroring,
clustering,
performance
tuning
Fully integrated
database with
state wide data
warehousing
repository
C
o
N
N
E
C
T
I
V
I
T
y
Creation of
connectivity
diagram for the
state by
identifying all
the POPs &
exchanges for
better
coverage of
the state.
Creation of the
first level SWAN
connecting
many offices &
departments
across various
locations in the
state
All offices
connected
through SWAN/
VPN. Redundant
connectivity
options may or
may not be
available
All last node offices
duly connected
with redundant
exclusive
connectivity
(SWAN/ VPN) and
adequate
bandwidth
I
N
F
R
A
S
T
R
U
C
T
U
R
e
Blue print
creation of
State Data
Centre keeping
in mind the
present
requirement
and future
growth
Creation of State
Data Centre with
infrastructure
management for
Data and
information
management &
security at local
levels taken care
of with future
expansion
E4xtension of the
State Data Centre
with all the Central
clevel security
standards initiated
including PKI and
security
certifications such
as BS7799 along
with connection to
the SWAN.
Highest level
security standards
in tune with state’s
security and
standardization
policies
implemented to
cope up with all
kinds eventualities.
Integration of
SWAN & SDC so as
to deliver all the
services &
applications across
the state
P
O
L
I
C
I
E
s
IT Policies
envisaged
Security and
standardization
implemented at
local offices.
Change mgmt
initiated
Change
management
implemented
across the
department.
All key IT policies
implemented such
as Security, Privacy,
standardization,
Architecture,
Change
management, PPP
models etc.
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P
E
O
P
L
e
Capacity
planning
strategies
needs to be
envisaged for
the manpower
development of
the state
End users trained
initialization with
usage of stand
alone
applications &
infrastructure
Formal IS
organization
formulated with
adequate trained
staff with clear
demarcation of
roles and
responsibilities to
implement
security, standards
etc.
IT savvy
Department with
mature IT Savvy
Personnel for
oversee IT
standardization,
system
development, IT
security. Well
trained personnel in
dept applications.
Specialists in TS and
IT administration.
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7.7 STRATEGY FOR SERVICE DELIVERY CHANNELS
The penetration of IT in the State of Jammu & Kashmir is not very high. In the recent times the IT
literacy & IT penetration is registering a remarkable gain. The delivery of the IT enabled services, which
Government of Jammu & Kashmir intends to offer to the citizens & business will be made available through
the 3 delivery channels as these are the best possible service access points.
• Common Service Centres (CSC)
Objective of the CSC program is to create a integrated service delivery platform for providing Govt. and
Private Business services to citizens at their doorsteps. CSCs are envisaged as development agents that
will promote rural entrepreneurship and build rural capacity and livelihood.
Scale & out reach of CSCs network provides ideal mechanism for providing services in the field of Agriculture,
Education, Health, Social Welfare and financial inclusion to rural citizens. The aim of the CSC driven delivery
initiatives would be to include improve access of people to Govt. and business services by reducing time,
distance, cost and queues. Besides improving upon efficiency, responsiveness, accountability and transparence
of the citizen centric services.
As CSC will be implemented across the state it is found that CSCs have a great potential
for evolving into a single window service delivery facility where citizens can pay their taxes,
electricity bills, water bills and download various forms and apply online for various government
services. They should become common delivery centers, which address a wide range of G2C & G2B
services cutting across many departments. CICs should also become the centers where government
employees working in remote places will be able to directly send data/information online.
• Community Information Center (CIC): Jammu & Kashmir Government has already set up 110 CICs
across the blocks of the State to provide IT benefits to the rural people. These have been done
with an aim to bring Information Technology to rural people and to harness it as a service access
point for the backward people of the State.
CICs are intended to accelerate socio-economic development in the State and to achieve freedom from
distance by linking all parts of the region with the rest of the world through good telecom and Internet
services. CICs are conceptualized to facilitate internet access at block level, Information exchange
through e – mail for the effective implementation of the socio – economic development programmes in the
region, Training through Distance learning technique & to promote Computer awareness training programme
at Block level.
• Internet / Personal computers: It is expected that a majority of the applications developed will
be web based, so internet can become major delivery channel. Although the PC penetration in
Jammu & Kashmir is very low at present, but with time people will be able to avail of many
government service through their personal computers.
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7.8 HIGH-LEVEL ARCHITECTURE- STATE INFORMATION INFRASTRUCTURE
Exhibit 7.7: High Level State Information Architecture
PersonalCentre (CIC)
J&KSecretariat
Internet
Kiosks / ATMsComputers
Community Information
Departments
Village/ RemoteOffices
Leased Lines VPN Dial up
Data Center
Dept.ApplicationServer
DeptDBServer
Security
CoreApplications
DepartmentalServers
Govt. Websites
RouterFirewall
SWAN
District/ Sub Divpurposes)
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7.9 GOVERNMENT PROCESS RE-ENGINEERING
eGovernance initiatives are aimed at shifting the manual/semi-automated system to automated system to
achieve better efficiency & faster service delivery. To achieve this goal, it is very much essential that
some of the business processes in the existing departments need to be reengineered along with changing
the mindset of the people.
Exhibit 7.8: Government Process Reengineering-As Is & To Be
Solid Line of citizen service/ function among Departments: In the current governance approach taken by
the Government of Jammu & Kashmir, every department has very clear-cut defined processes and systems
in place to serve the citizens. The processes existing in every department works in isolation, rather than a
shared approach. As a outcome, every department functions through isolated delivery systems to server
the citizens efficiently.
Citizen need & Governance Transformation: Citizens expect to receive the services in the most efficient
way and service delivery time is the major area of concern. To meet these expectations, Business Process
Transformation (BPT), Business Process Reengineering (BPR) and Administrative Reforms (AR) of
Governance service, is very much required to cater the citizens for all services though a single window.
With technological transformations and implementation of eGovernance initiatives, it is possible to
integrate the departmental e-Governance applications though back-end and front-end to cater the citizen
service needs though a single window, common service delivery interface.
Conventional Citizen Service; Solid lines among departments
Each Department, Each focused service to same citizen
Citizen
Process
Dept1
Database
Citizen
Process
Dept2
Database
Citizen
Process
Dept3
Database
Citizen
Process
Dept4
Database Integrated Database
Dept1 Dept2 Dept3 Dept4
Many Processes
Citizen
Common Delivery Interface
e-Governance; Dotted lines among departments
GovtBusiness
Many Departments, Many services
Conventional Citizen Service; Solid lines among departments
Each Department, Each focused service to same citizen
Common Delivery InterfaceCommon Delivery Interface
e-Governance; Dotted lines among departments
GovtBusiness
Many Departments, Many services
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Collaboration is the key
To achieve the goal of Common Delivery Interface, collaboration between all the Stakeholders is the key.
Exhibit 7.9: Collaboration between different departments in GPR scenario
Priority Areas of GPR
Government process Reengineering is aimed at achieving process efficiency by streamlining the functioning
of the Government machinery. The goal behind the GPR initiative is to create an environment where Citizens
get their needs addressed in most efficient way in least possible time though a single window. The
government processes prevailing in the current scenario are riddled with duplication of simultaneous
effort and redundancy, which makes the service delivery a time consuming & complex process. So, it is very
much essential that few areas of the Government processed to be transformed to achieve the
eGovernance visions & goals of the State Government.
The priority areas should be arrived depending on the social need, stakeholder expectations & Government
vision. These areas are Transport, Revenue, Health and Consumer Affairs & Public Distribution, which
currently have isolated service delivery channels. It is also found that the these departments cater to the
same Target Beneficiary many times. Process reengineering is to focus on the area of a common welfare
interface, which can address the different needs of a citizen.
The ultimate aim is to bring all the departments under the same delivery channel for all citizen services.
These delivery channels will cater to the services of all the departments rather than focusing on specific
services for individual departments & separate service delivery channel.
Banks/ Private/ Business Collaboration
GOI/ Inter-state collaboration
NGOs/ Other Stake Holders
Dept 6
Dept 7
Dept 5
Dept 4
Dept 3
Dept 2
Dept 1
Dept 8
E-Governance Policies Strategic Planning
Collaboration Flexible Operating Environment
Govt Process Reengineering Technology & Security
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The Panchayati Raj institutions should be another area of major focus as they are instrumental in providing
many of the services to the rural masses. Process reengineering should integrate these services, rather
than approaching them in an isolated manner.
Revenue Department is also having lot of potential for process reengineering in the areas of land Records
and Property Registration. Land Records and Registration Processes are contiguous applications, which
should be integrated to deliver the benefits to the citizens.
Finance Department is also another candidate for major process reengineering through real time
integration with the Banks. Apart from it, Transport, Power Development, General Administration, Health
& Public Health Engineering, Municipalities, Home Department are candidate for process reengineering to
bring more efficiency.
The Industries & Commerce Department can evaluate the option of providing administrative clearances for
setting up industries, licenses etc through a web enabled single window portal for quick processing of new
industry ventures by integrating regulatory and administrative functions of different departments like
Industries & Commerce, revenue, Finance, Environment, Excise & Sales Tax and Forest etc.
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8. STRATEGIC OBJECTIVES & EXPECTED OUTCOMES OF
EGOVERNANCE
The Government of Jammu & Kashmir has taken couple of eGovernance initiatives in the State to bring
transparency, efficiency and accountability in the system. Though the State is lagging behind most of the
States in terms of implementation of large scale initiatives effecting couple of Departments together. But
the Government has taken a very proactive step to take the State forward with the progressive States.
The Strategies & policies are already formulated to realize the eGovernance vision of the State to bring
an all round development to all the Departments. State is also evaluating the initiatives under NeGP for
prioritization and subsequent implementation in the State.
eGovernance initiatives have Citizens at its centre occupying the pivotal position and the other
stakeholders like the Government and Business Community are at the periphery. The basic objective of all
the eGovernance initiatives is to service the citizens in most efficient way in least possible turn around
time though a single window service delivery system, which will be ably supported by an efficient,
transparent & accountable Government machinery. The eGovernance initiatives are expected to remove
redundant processes with an efficient reengineered process to meet the expectations of all the
stakeholders of the system. The performance of the Government is measured by the citizens on the
parameters of service quality, transparency in transactions & satisfaction levels. To score high on these
parameters, Government should build a service delivery system, which is accessible round the clock from
any place backed up by a strong administrative machinery. The implementation of single window delivery
system will push the Government towards achieving the above goal.
Apart from meeting citizen expectations & needs, eGovernance initiatives are also targeted to bring a sea of
change in the administrative process of the Government. This kind of initiatives helps in increasing the
internal efficiencies of the Departments & administrative setup, bringing more transparency in the
process, making the government more responsive to the aspiration of the citizens and in simplifying the
process of recording, updation & retrieval of records in the Departments.
From the G2B services perspective, the main objectives of eGovernance will be to build a business friendly
environment with attractive policies, transparent transaction environment and provision for prompt
approval cycle with least possible time. The business community should be able to transact conveniently in a
secured and reliable environment with transparency in dealings.
The eGovernance initiatives are expected to bring a change in the whole process of service delivery &
administrative functioning. The expected outcomes are listed below:
• Quality Service Delivery
• Decreased turn around time for services
• Efficient & transparent business process
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• Improvement in the quality of life of citizens & business community
• Increased accountability of the officials
• Increased data security
• Efficient Disaster Management Framework
• Established institutional framework for eGovernance
• Infrastructure availability for eGovernance applications
• Connectivity between Departments & Offices
At the same time the outcomes of the eGovernance initiatives can be evaluated in tangible terms in scales
of the following critical parameters which will give us an idea whether the initiatives are on the right track
or not.
• Extent and reach of the e governance solutions
• Infrastructure available for future enhancements of e governance applications.
• Robustness of application to take increased transaction load
• Connectivity status and bandwidth available.
• Kind of delivery mechanism/interface available for citizen services,
• Efficiency of the Delivery Mechanism
• Extent of standardization and backend integration of applications achieved.
• Arrangement made for data security and disaster management.
• Arrangement for data consolidation and State Decision Support System.
• Security Infrastructure for the applications.
• Efficiency levels of the government.
• Capacities available in the Government for e Governance.
• Nature and extent of private participation in the e Governance ventures of the State.
• Scope for up gradation of Infrastructure and arrangements made for countering obsolescence in
Technology (Hardware and Software)
In an ideal e Governance scenario all the aforementioned parameters would be addressed satisfactorily. So
the expected outcomes of e Governance would have to be in line with the afore listed outcomes &
evaluation parameters.
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9. MULTI-LAYER BLUEPRINT OF INITIATIVES
9.1 THE BIG PICTURE
The e-Government blueprint is a depiction of the outcomes of visioning and strategic planning processes,
which sets out the big picture of the key areas of e-Government initiative and their relationship. It is a
snap shot of all the Departments where the state needs to undertake recommended initiatives to achieve
the goals of the e-Governance plan.
The Blue Print Diagram has four layers in the picture. The core of the Blue print is the Core
Infrastructure projects for the State, the second layer consists of the Core Applications, the third
layer consists of the group applications which are prioritized initiatives of the State which will form a layer
of applications which will be used by various departmental applications and the last layer consists of the other
Departmental applications.
Exhibit 9.1: Blue Print of Initiatives for Jammu & Kashmir
Exhibit 9.1: Blue Print of Initiatives for Jammu & Kashmir
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9.2 THE EGOVERNANCE FRAMEWORK
Exhibit 9.2: eGovernance Framework
The eGovernance Framework depicted above represent the e-Governance Blue Print that has been
proposed for Government of Jammu & Kashmir. The enabling factors and pre requisites for attaining and
sustaining the initiatives in the blue print are:
• Capacity Building
• Defining measurable goals and objectives
• Prepare necessary I.T. strategy
• Implementing the initiatives in a project mode
• Monitor Performance
• Enforce Standardization across departments
The methodology can be expressed through the following steps:
Define e-Gov
Policy Prepare
Strategy Define
Measurable Goals & Objectives
Monitor Performance
Build Capacity Enforce
Standardization
Govt
Business
Internet
G-Seva CIC/CSC
Citizen
HOD Applications
MIS
EIS
DSS
Department Consolidation
HOD Applications
MIS
EIS
DSS
Department Consolidation
Departmental Applications
Delivery Audience Methodology Approach
Govt. of J&K
State DSS/ EIS
Data Center, J&KSWAN
State Level Integrated Application
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• All disparate and disperse applications and data available in various departments of the State are
at the bottom of the pyramid. In the current scenario, most of the departments don’t have a
database, but lot of information is stored in individual computers, or in the records. This data
along with the applications can be consolidated to derive meaningful information, which can be
used for departmental Management Information System (MIS). . This kind of consolidation of
information at the Department level can be done through backend integration of the various
applications by enforcing standardization principles for all the existing applications and all the
applications planned in the future. Also departmental databases need to be created.
• The first level consolidation of information at the departmental level would help to derive
information of the nature and quality of Executive Information System (EIS), and subsequently
Decision Support System (DSS). Executive Information System (EIS) will serve the information
needs of top executives and will provide rapid access to timely information and direct access to
management reports with drill down capabilities. DSS will coordinate and disseminate decision-
making across functional areas and hierarchical layers in order that decisions are congruent with
organizational goals for higher level bureaucrats like Line Secretaries.
• The next level of integration will be at a state level leveraging the State Data Centre and SWAN
Infrastructure. This information would cater to needs and requirements of information of very
specific nature. The state level Decision Support System (DSS) and Executive Information
System (EIS) will give varied statistical and decision support information for effective decision
making by senior Policy Makers like Chief Minister, Ministers and Line Secretaries etc. An
integrated Decision Support System (DSS) signifies an environment of State Level integration
across all Departments of the State.
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Failure of e-Governance projects:
E-Governance projects are a collection of hierarchal architecture of different application projects that
can be classified into core, common & departmental applications running over a core infrastructure like
SWAN, SDC and CSCs. With the numerous datasets & processes involved in a complex architecture of
interdependencies, making the e-governance projects a success becomes a tedious process. E-Governance
projects which are made for the benefit of citizens & the government and it should not become a
headache to the citizens & the government.
Mitigation Plan: Success of e-Governance project depends on the various levels of successful project
planning, execution & maintenance. These various levels can be categorized as:
• Core and common projects: The core & the common application projects forms the core of
the application stack running over the core infrastructure. The core projects i.e. SWAN, SDC
& CSC has to be properly identified, planned and executed. Hence the total success of the e-
governance projects depends on the successful planning & execution of the core & common
projects.
• Proper departmental process study & automation. Every department has numerous processes
& data sets that need to be automated. These processes & their interdependency on the data
sets have to be properly analyzed before commencing the automation process. Failure of any
process automation or improper data sets organization will lead to the complete failure of that
departmental application. Hence special care & extensive planning needs to be undertaken
during the projects conceiving mode so as to eliminate the risk of process failure.
• Interdepartmental process dependency study & automation. Various departments in the
state have a lot of interdependency of processes & datasets. During inter departmental
process correlation & coordination, the design of the dependency modules of the various
departments should be properly analyzed, planned and executed.
• Proper implementation of process automation by accurate data schema design. Various
datasets across the application stack i.e. core, common & departmental applications will be
common. Identification of those common datasets & the interrelation of those have to be
diagnosed with proper relational database schema design.
10. RISKS & RISK MANAGEMENT
After the assessment of the State, it has been perceived that a couple of risks and threats are perceived
which can impact directly or indirectly the e-Governance initiatives and its subsequent implementation in
the future. The risks are identified below along with the mitigation plans.
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• Proper data lifecycle management. Digitization of government processes is the key objective
of the e-Governance projects. Over a period of time enormous accumulation of datasets
happen which needs to be properly managed. Huge quantity of data will be created, appended,
searched, stored and deleted. Data life cycle management involving various levels of data
management has to be introduced which can manage the huge datasets with highest accuracy
of data integrity, prevention of corruption, data archival & data backup.
• Improve user satisfaction of application use. e-Governance brings the development of
various applications tiers along with data sets to automate various services that can be
delivered to the doorsteps of the common man. With the number of users accessing the e-
Government applications rising in the state the application stack and the core infrastructures
will come under usage stress. Huge number of users accessing e-government applications
simultaneously puts a lot of stress & strain on them. User satisfaction during accessing these
various applications stack plays a pivotal role in success of the e-government projects. Ensuring
that the common man actually ends up using them is a must for the success of e-gov projects.
User satisfaction is a complex set of various components working in tandem. These can be
categorized as:
• Better application response time to ensure better usage satisfaction. The
applications should not make the users endlessly waiting for transactions to
complete.
• The State Service Delivery Gateway system should be properly designed and
integrated with the back end applications to improve the user browsing
experience.
• Access to the central database managing enormous amounts of data should be
designed & implemented properly. Huge amounts of simultaneous data access
increases the application response time & hence needs to be properly designed.
Concepts of Data warehousing & data mining should be considered.
• Citizen dissatisfaction due to false result creation by e-government applications. E–
Government applications producing false or misleading results will make the user satisfaction
very bad & eminently fail the e-Government projects. Various components in the application
development that plays a vital role in preventing these kinds of error. Some of them can be
listed as follows:
• Proper data entry checking mechanism that will ensure the integrity & the
correctness of the data being fed in the applications.
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• Measures needs to be incorporated in the applications & data storing process to
ensure prevention of data tampering. Tampering of the data stored in the
databases of the applications should be eliminated at any cost. Various
approaches like the following should be kept in mind while designing the e-
Governance application:
• Encryption of datasets
• Tamper proofing using hardware & software capabilities for data
storage solutions
• Proper data access control for the stored data needs to be
accessed.
• Proper logging of all the transactions happening in the application
databases & datasets.
• Application quality checks should be stringent in order to ensure that the results
produced & processed by the application stack should not produce erroneous
results. Adequate quality check needs to be used at every level of application
processing.
• Scope for future growth. E-Governance projects are implemented with a long term
perspective. E-government projects are made keeping in mind long term perspective. The
average life time designed for these applications are quite long & hence the scopes & avenues
for future growth needs to be kept in mind while designing these applications stacks & core
infrastructures over which they run.
• With the technology for computer hardware & software evolving at
a very fast rate the core infrastructure i.e. the SWAN & SDC
should be designed keeping in mind how to cope with the hardware
& software up gradations.
• The application stack including the core, common & departmental
applications & the application delivery mechanisms will undergo a
lot of updation of process automation. Various new requirements
coming up will include new processes in the applications stacks.
Provision for introduction of new process addition should be made
during the software designing.
• With number of users growing accounting to the increase the data
transfer on the SWAN provision for bandwidth upgradation should
be kept in mind while designing the SWAN. These upgradations
should not be very costly & provisions for lowering cost should be
made while designing the SWAN.
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Cost of E-Governance project maintenance:
E-Governance projects are very costly project. But the real cost comes out during the maintenance of
these infrastructures & the applications over a period of time. Making the whole state e-Governance
compliant requires automation of various department processes. Delivering these e-services over the
SWAN requires a lot of resource consumption over a period of time. E-Governance projects which are
costly to maintain puts a lot of pressure on the government budget.
Mitigation Plan: Cost reduction of the e-Governance project maintenance is of upmost importance for
the longevity of the e-Governance projects. Cost of project maintenance depends on a various aspects:
• Cost of connectivity. The success of e-Governance projects depends on the ability to deliver
these services to the doorsteps of the common man. For a state like Jammu & Kashmir, having
a huge geographical size & difficult terrain proper & adequate connectivity is a must for the
projects to run successfully. Hence enough emphasis needs to be given while designing the
SWAN network so as to provide a provision to utilize & integrate with future technologies at
lower prices.
• Cost of future hardware. With the very fast evolving hardware technology concepts of
Virtual machine should be introduced in the State data centre. Introduction of Virtual
machines reduces the dependencies on fast evolving hardware technology.
• Cost of software maintenance. Cost of software also makes a huge proportion of the projects
maintenance cost. Use of open source products are high advisable.
Obsolescence in Hardware;
Technological innovations are in a very fast track path these days. New technologies and innovations are
coming more frequently. Technology obsolescence primarily in hardware stands as a perceived threat,
because the hardware, which is the state of the art today, may not be technologically superior few years
down the line. With newer and better software applications being developed every day and Operating
Systems seeing frequent up gradations over shorter time spans, newer applications may not be compatible
with outdated hardware or obsolete hardware. As the state expected to invest heavily on Hardware for
the scale of e Governance activity planned in the future, the threat of Hardware obsolescence looms
large.
Mitigation Plan: The Hardware policy in the field of Hardware deployment and maintenance may be
thought of whereby Government desists from buying Hardware directly. In lieu of it, a Hardware vendor
can be engaged under contract to bring in the Hardware, which is in conformity with the kind of
application it is expected to run. The vendor should replace the hardware whenever there is a radical
change in the technology or whenever the need of upgraded Hardware arises. The maintenance of the
Hardware should also be in the scope of his responsibility. All the above clauses should be built into the
Service Level Agreement (SLA) with the vendor. In this way obsolescence of hardware can be countered.
Introduction of Virtual machines reduces the dependencies on fast evolving hardware technology thereby
reducing the disruption of services due to hardware obsolesce.
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Attrition of Key people:
The framework & structure designed for SeMT and PeMT, which has been proposed under NeGP,
encourages a lot of Private participation in these teams both in full time and part time basis for including
best skilled people in the teams. People, who are potential to join these teams, will be the professionals
from the field of Information Technology in areas of Project Management, Change Management,
Technology Management and Financial Management. However, the industry trend and statistics describes
that the professionals from I.T. are found to change their engagements very frequently in pursuit of
better opportunities & compensation. The same risk is also perceived in the Private participation in the
SeMT and PeMT. Frequent resource attritions may hamper the implementation of I.T. initiatives and will
have a serious impact on the activities of the teams if it occurs during any project implementation cycle.
Mitigation Plan: It is proposed that instead of recruiting professionals directly through personal
interviews, advertisements etc, people of the desired skill sets and experience should be engaged from
Consulting firms or Recruitment Agencies. They should be bound under contract to replace a resource on
separation in minimum period (say 2 days) to prevent any major disruption in the Project activity.
Transfer of key Government Officials:
Transfer of key Government officials who are an integral part of special purpose vehicles, primarily
SeMT and to a lesser extent PeMT, and those who champion and drive the e Governance program of the
state in a big way can hamper and impede the e Governance program very seriously. Their transfer on
critical junctures can create a void in the e-Governance mechanism of the state, which to a large extent
is dependent on champions and leaders.
Mitigation Plan: Key persons of the SeMT, like Head of SeMT and other champions of e Governance in
the state who possess high degree of potential and competence in the field of e Governance should be
given long-term stability for a minimum duration of 3 Years in their current capacities and should be
exempted from transfers.
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ANNEXURE I: LIST OF DEPARTMENTS
Sl No. Department
1 Education
2 Forest
3 Home
4 Health & Medical Education
5 Finance
6 Housing & Urban Development
7 Industries & Commerce
8 Revenue
9 Rural Development
10 Power Development
11 Public Works
12 Social Welfare
13 Tourism
14 Transport
15 Planning Development
16 Law & Parliamentary Affairs
17 Labour & Employment
18 Science & Technology
19 Information
20 Hospitality & Protocol
21 General Administration
22 Estates
23 Consumer Affairs & Public Distribution
24 Civil Aviation
25 Agriculture
26 ARI, Training, Stationary & Printing
27 Information Technology
28 Sports & Youth Affairs
29 Public Health Engineering
30 Animal Husbandry & Sheep Husbandry
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ANNEXURE II: E-READINESS OF VARIOUS DEPARTMENTS OF THE STATE
Annexure II A: Agriculture
Service Facing Key Processes Manual Auto-
mated Administrative Business Citizen Transfer of technology to farmers
Provide Infrastructure
Seed production / planting material propagation
Disease Investigation
Breeding & Livestock production
E-Governance Areas
Phase I
Phase II
Phase III
Phase IV
Application
Database
Connectivity
Infrastructure
Policy
People
Functions of the Department • Enhance productivity and to sustain the major production systems through
proper management of resources. • Establish ecologically sustainable, economically profitable and resource
efficient cropping systems • Production, preservation, protection, improvement of livestock and poultry
development. • Disease control measures • Transfer of technology to farmers and ensure market price for crop
E-Readiness of the Department As- Is Condition
Application: None
Database: None
Connectivity: LAN at Secretariat
Infrastructure: Few computers in the Secretariat level
Policy: IT Roadmap is yet to be formulated for the department
People Capacity: Project Mgmt: Few people available Change Mgmt: No one available Financial Mgmt: No one available Technology: No one available
Key Processes and their current Status
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Annexure II B: Transport Department
Service Facing Key Processes Manual Auto-
mated Administrative Business Citizen Issuing Learner Licenses to Citizens
Issuing Driving Licenses to Citizens
Issuing Registration Certificates to Citizens
Issuing Tax Tokens to the Citizens
Issuing Road Permits to the Citizens
Handling Administrative functions
Workplace Management
E-Governance Areas
Phase I
Phase II
Phase III
Phase IV
Application
Database
Connectivity
Infrastructure
Policy
People
Functions of the Department • Issuing Licenses, Registration Certificates & Tax Tokens to the citizens. • Collecting road tax for Transport Department. • Issuing Road Permits to the Citizens • Handling Administrative functions of the Department. • Checking of vehicle on roads / PUC Certificates
E-Readiness of the Department As- Is Condition
Application: Vahan, Sarathi
Database: Vahan, Sarathi database
Connectivity: LAN at Secretariat & RTO, Lakhanpur
Infrastructure: Few computers in Secretariat & field offices along with one server in RTO, Lakhanpur. Policy: IT Roadmap is yet to be formulated for the department
People Capacity: Project Mgmt: Few people available Change Mgmt: No one available Financial Mgmt: No one available Technology: No one available
Key Processes and their current Status
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Annexure II C: Tourism Department
Service Facing Key Processes Manual Auto- mated Administrative Business Citizen
Planning & Policy formulation Development & Promotion of tourism
Marketing
Coordination with other Departments
Management of Commercial Activities
Building Tourist Infrastructure in the State
E-Governance Areas
Phase I
Phase II
Phase III
Phase IV
Application
Database
Connectivity
Infrastructure
Policy
People
Functions of the Department • Making Policy & Plans • Development & Promotion of tourism • Marketing • Coordination with other Departments & General Administration. • Building Tourist Infrastructure in the State.
E-Readiness of the Department As- Is Condition
Application: None
Database: None
Connectivity: LAN at Secretariat
Infrastructure: Few Computers in Secretariat and Field level offices of the Department.
Policy: IT Roadmap is yet to be formulated for the department
People Capacity: Project Mgmt: No one available. Change Mgmt: No one available Financial Mgmt: No one available Technology: No one available
Key Processes and their current Status
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Annexure II D: Labour and Employment Department
Service Facing Key Processes Manual Auto-mated Administrative Business Citizen
Registration of aspirants Searching of Job profile
Issuance of Job Notification
Labour related license PF Management
E-Governance Areas
Phase I
Phase II
Phase III
Phase IV
Application
Database
Connectivity
Infrastructure
Policy
People
Functions of the Department • Registration of potential aspirants under various categories • Provide skilled manpower to various department and industries • Issuance of Job Notification & Coordination between potential candidate and
industry • Issuance of labour industry related licenses • Administration of PF and related issue
E-Readiness of the Department As- Is Condition
Application: Online portal developed by NIC
Database: in SQL (Job seekers database)
Connectivity: LAN in Secretariat & in few field offices
Infrastructure: Few computers avilable in Secretariat & field office level
Policy: IT Roadmap is yet to be formulated for the department
Key Processes and their current Status
People Capacity: Project Mgmt: Available, will need IT training. Domain expertise high. Change Mgmt: No one available Financial Mgmt: No one available Technology: No one available , computer literacy in dept. low
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Annexure II E: Education Department
Service Facing Key Processes Manual Auto-mated Administrative Business Citizen
Implementation of Educational Scheme
Administration of Government Schools
Administration of School Examination Board
Promotion, posting & transfer of teachers
Drafting policies for the Department
E-Governance Areas
Phase I
Phase II
Phase III
Phase IV
Application
Database
Connectivity
Infrastructure
Policy
People
Functions of the Department • Education policy for the state • Administration of Government School • Administration of School Examination Board • Implementation of various Educational schemes in the State • Promotion, posting and transfer of Teachers
E-Readiness of the Department As- Is Condition
Application: None
Database: None
Connectivity: LAN at Secretariat & in few field offices
Infrastructure: Moderate level Computer presence in Secretariat & field office level
Policy: IT Roadmap is yet to be formulated for the department
Key Processes and their current Status
People Capacity: Project Mgmt: No one available. Change Mgmt: No one available Financial Mgmt: No one available Technology: No one available, computer literacy in dept. is Medium
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Annexure II F: Urban Development & Urban Housing Department
Service Facing Key Processes Manual Auto-mated Administrative Business Citizen
Administration of Development bodies & formulation of polocies & schemes
Building civic infrastructure & providing civic amenities to citizens
Administration of Municipalities
Urban Planning & town planning
Maintaining public properties and community assets
Collecting taxes through governing bodies & issuing various G2C Certificates
E-Governance Areas
Phase I
Phase II
Phase III
Phase IV
Application
Database
Connectivity
Infrastructure
Policy
People
Functions of the Department • Administration of Development bodies and formulation of policies & Schemes • Building Civic infrastructure & Providing civic amenities to Citizen • Administration of Municipalities • Urban Planning & town planning • Maintaining Public Properties and Community assets • Collecting taxes through governing bodies & issuing various G2C Certificates
E-Readiness of the Department As- Is Condition
Application: Municipality Application
Database: In SQL
Connectivity: LAN at Secretariat & JMC
Infrastructure: Computers available in Secretariat & Municiaplties along with a Server in JMC
Policy: IT Roadmap is yet to be formulated for the department
Key Processes and their current Status
People Capacity: Project Mgmt: Few people avilable. Change Mgmt: No one available Financial Mgmt: No one available Technology: No one available, computer literacy in dept. low
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Annexure II G: Health & Medical Education Department
Service Facing Key Processes Manual Auto-mated Administrative Business Citizen
Providing medical services
Maintenance & administration of Government hospitals & medical establisments
Administration & promotion of medical education
Transfer, posting & promotion of medical staff in the State
Scheme implementation
E-Governance Areas
Phase I
Phase II
Phase III
Phase IV
Application
Database
Connectivity
Infrastructure
Policy
People
Functions of the Department • Providing Medical Services to the citizens of the State • Maintenance & administration of Government hospitals/dispensary and medical
establishments • Administration & promotion of Medical Education in State • Transfer, Posting and Promotion of Medical Staff in State • Implementation of central government schemes
E-Readiness of the Department As- Is Condition
Application: None
Database: None
Connectivity: LAN at Secretariat
Infrastructure: Moderate level of Computer presence in Secretariat, field offices & hospitals Policy: IT Roadmap is yet to be formulated for the department
Key Processes and their current Status
People Capacity: Project Mgmt: No one available. Change Mgmt: No one available Financial Mgmt: No one available Technology: No one available, computer literacy in dept. is low
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Annexure II H: Revenue Department
Service Facing Key Processes Manual Auto-mated Administrative Business Citizen
Maintenance of textual data for all type of land
Maintenance of graphical data for all type of lands
Issue of RoR
Effecting Mutations
Carrying out surveys & monitoring of land use
Managementof activities in the block level
E-Governance Areas
Phase I
Phase II
Phase III
Phase IV
Application
Database
Connectivity
Infrastructure
Policy
People
Functions of the Department • Maintenance of textual data of agricultural, non agricultural & urban land • Maintenance of graphical data of all type of lands (Cadastral Maps etc) • Issue of Record of Rights (RoR) • Management of all activities in the block development • Effecting Mutations of all types • Carrying out surveys & monitoring of land use
E-Readiness of the Department As- Is Condition
Application: None
Database: None
Connectivity: LAN at Secretariat
Infrastructure: Few Computers in Secretariat & district level field offices Policy: IT Roadmap is yet to be formulated for the department
Key Processes and their current Status
People Capacity: Project Mgmt: Few people available. Change Mgmt: No one available Financial Mgmt: No one available Technology: No one available, computer literacy in dept. is low
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Annexure II I: Power Development Department
Service Facing Key Processes Manual Auto-mated Administrative Business Citizen
Power Distribution Inventory Management Handling Consumer Billing
Procurement of equipment
Public Grievance Redressal
E-Governance Areas
Phase I
Phase II
Phase III
Phase IV
Application
Database
Connectivity
Infrastructure
Policy
People
Functions of the Department • Power Generation and Distribution • Maintenance of Power Distribution equipments • Power Trading • Handling Consumer Billing • Procurement of equipments • Public Grievance Redressal.
E-Readiness of the Department As- Is Condition
Application: None
Database: None
Connectivity: LAN at Secretariat
Infrastructure: Few Computers avilable in Secretariat & Field offices
Policy: IT Roadmap is yet to be formulated for the department
Key Processes and their current Status
People Capacity: Project Mgmt: No one available. Change Mgmt: No one available Financial Mgmt: No one available Technology: No one available, computer literacy in dept. is low
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Annexure II J: Finance Department
Service Facing Key Processes Manual Auto-mated Administrative Business Citizen
Regulatory & authorititative functions of the Department
Audit functions
Maintenance of accounts for panchayat local bodies & corporations
Maintenance of GPF
Tax & Excise duty collection
Release payments & pensions
E-Governance Areas
Phase I
Phase II
Phase III
Phase IV
Application
Database
Connectivity
Infrastructure
Policy
People
Functions of the Department • Administration, assessment, collection and recovery of taxes • Audit functions • Maintenance of accounts for panchayat local bodies & corporations • Administration of GPF • Registration of dealers / Business establishment • Release payments & pensions
E-Readiness of the Department As- Is Condition
Application: Stand alone application for Check post
Database: To support checkpost application.
Connectivity: LAN at Secretariat & Checkpost
Infrastructure: Few computers avilable in Secretariat, field offices & check posts
Policy: IT Roadmap is yet to be formulated for the department
Key Processes and their current Status
People Capacity: Project Mgmt: No one available. Change Mgmt: No one available Financial Mgmt: Few people available Technology: No one available, computer literacy in dept. is medium
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Annexure II K: Rural Development Department
Service Facing Key Processes Manual Auto-mated Administrative Business Citizen
Scheme implementation
Panchayat Administration
Rural Development and village welfare
Implementing poverty alleviation programmes
E-Governance Areas
Phase I
Phase II
Phase III
Phase IV
Application
Database
Connectivity
Infrastructure
Policy
People
Functions of the Department • Scheme implementation • Administration of Panchayat • Rural Development and village welfare • Implementing poverty alleviation programmes • Executing Village development activities
E-Readiness of the Department As- Is Condition
Application: None
Database: None
Connectivity: LAN at Secretariat
Infrastructure: Few Computers avilable at the Secretariat & field level
Policy: IT Roadmap is yet to be formulated for the department
Key Processes and their current Status
People Capacity: Project Mgmt: No one available. Change Mgmt: No one available Financial Mgmt: No one available Technology: No one available, computer literacy in dept. is low
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Annexure II L: Public Works Department
Service Facing Key Processes Manual Auto-mated Administrative Business Citizen
Procurement Inventory
Building Approvals and NOC
Maintenance Record
Scheme Management
E-Governance Areas
Phase I
Phase II
Phase III
Phase IV
Application
Database
Connectivity
Infrastructure
Policy
People
Functions of the Department • Construction and Maintenance of Government Building and property • Construction of Roads and Public Infrastructure • Approvals and NOC for constructions • Scheme Management
E-Readiness of the Department As- Is Condition
Application: None
Database: None
Connectivity: LAN at Secretariat
Infrastructure: Few Computers at Secretariat level
Policy: IT Roadmap is yet to be formulated for the department
Key Processes and their current Status
People Capacity: Project Mgmt: No one available. Change Mgmt: No one available Financial Mgmt: No one available Technology: No one available, computer literacy in dept. is low
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Annexure II M: Industries & Commerce Department
Service Facing Key Processes Manual Auto-mated Administrative Business Citizen
Providing approvals for setting up industries
Granting incentives to various industries
Mineral exploration & administration
Monitoring centrally sponsored schemes
Quasi judicial functions & administration of the department
E-Governance Areas
Phase I
Phase II
Phase III
Phase IV
Application
Database
Connectivity
Infrastructure
Policy
People
E-Readiness of the Department As- Is Condition
Application: None
Database: None
Key Processes and their current Status
Connectivity: LAN at Secretariat
Infrastructure: Few Computers at Secretariat & in few field office
Policy: IT Roadmap is yet to be formulated for the department
People Capacity: Project Mgmt: Few people available. Change Mgmt: No one available Financial Mgmt: No one available Technology: No one available, computer literacy in dept. is low
Functions of the Department • Providing approvals for setting up industries • Granting incentives for various industries • Mineral exploration and administration • Monitoring centrally sponsored schemes • Quasi judicial functions & administration of the Department
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Annexure II N: Social Welfare Department
Service Facing Key Processes Manual Auto-mated Administrative Business Citizen
Implementation of various development schemes at the village level
Identification of beneficiaries
Monitoring & controlling of various Anganwadi centres
Managing people for the ICDS implementation
Framing policy for the department
E-Governance Areas
Phase I
Phase II
Phase III
Phase IV
Application
Database
Connectivity
Infrastructure
Policy
People
Functions of the Department • Implementation of the various development schemes at the District and village
level • Identification of beneficiaries in the village level and district level for various
development schemes • Monitoring and control of the various Anganwadi centres • Managing people for the Integrated Child Development Schemes (ICDS) • Framing Policy for women and child development
E-Readiness of the Department As- Is Condition
Application: None
Database: None
Key Processes and their current Status
Connectivity: LAN at Secretariat
Infrastructure: Few Computers avilable at Secretariat & field offices
Policy: IT policy is yet to be formulated for the department
People Capacity: Project Mgmt: Few people available. Change Mgmt: No one available Financial Mgmt: No one available Technology: No one available, computer literacy in dept. is low
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Annexure II O: Law Department
Service Facing Key Processes Manual Auto-mated Administrative Business Citizen
Providing legal assistance to the State in various fields
Quasi judicial functions & administration of department
Registration of documents
Preservation of books & indexes
Overall Management of court functions
E-Governance Areas
Phase I
Phase II
Phase III
Phase IV
Application
Database
Connectivity
Infrastructure
Policy
People
Functions of the Department • Providing legal assistance to the State in various fields • Quasi judicial functions & administration of department • Registration of documents • Preservation of books & indexes of Registration • Overall management of court functions, i.e. Court case Monitoring etc.
E-Readiness of the Department As- Is Condition
Application: None
Database: None
Key Processes and their current Status
Connectivity: LAN at Secretariat
Infrastructure: Few Computers in Secretariat & field offices
Policy: IT Roadmap is yet to be formulated for the department
People Capacity: Project Mgmt: Few people available. Change Mgmt: No one available Financial Mgmt: No one available Technology: No one available, computer literacy in dept. is low
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Annexure II P: Consumer Affairs & Public Distribution Department
Service Facing Key Processes Manual Auto-mated Administrative Business Citizen
Distribution of Ration cards
Storage of essential commodities for public distribution
Distribution of food grains & essential commodities
Procurement of food grains
Price monitoring of essential commodities & scheme implementation
E-Governance Areas
Phase I
Phase II
Phase III
Phase IV
Application
Database
Connectivity
Infrastructure
Policy
People
Functions of the Department • Distribution of Ration cards • Storage of essential commodities for public distribution • Distribution of food grains & essential commodities to the citizens • Procurement of food grains • Monitoring of prices of commodities & scheme implementation
E-Readiness of the Department As- Is Condition
Application: None
Database: None
Key Processes and their current Status
Connectivity: LAN at Secretariat
Infrastructure: Few Computers at Secretariat level
Policy: IT Roadmap is yet to be formulated for the department
People Capacity: Project Mgmt: Few people available. Change Mgmt: No one available Financial Mgmt: No one available Technology: No one available, computer literacy in dept. is low
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Annexure II Q: General Administration Department
Service Facing Key Processes Manual Auto-mated Administrative Business Citizen
Framing service related administrative policies
Cadre Management
Welfare activities for the Govt employees of the State
Handling departmental case enquiries
Providing training to the government employees
Management of Government training institutes
E-Governance Areas
Phase I
Phase II
Phase III
Phase IV
Application
Database
Connectivity
Infrastructure
Policy
People
Functions of the Department • Framing service related administrative policies • Cadre Management (Both IAS and State Administrative cadre) • Welfare activities for the employees of the State • Handling Departmental case enquiries • Providing administrative & other trainings to the employees • Management of Government training institutes
E-Readiness of the Department As- Is Condition
Application: None
Database: None
Key Processes and their current Status
Connectivity: LAN at Secretariat
Infrastructure: Few Computers avilable in the Department Policy: IT Roadmap is yet to be formulated for the department
People Capacity: Project Mgmt: Few people available. Change Mgmt: No one available Financial Mgmt: No one available Technology: No one available, computer literacy in dept. is medium
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Annexure II R: Public Health Engineering Department
Service Facing Key Processes Manual Auto-mated Administrative Business Citizen
Maintenance and Inventory of equipments
Consumer Billing
Grievance Redressal
Scheme Monitoring
E-Governance Areas
Phase I
Phase II
Phase III
Phase IV
Application
Database
Connectivity
Infrastructure
Policy
People
Functions of the Department
• Providing water supply to the citizens • Maintenance of Water treatment plants • Maintenance of water supply equipments • Consumer billing for water usage • Scheme Implementation
E-Readiness of the Department As- Is Condition
Application: None
Database: None
Key Processes and their current Status
Connectivity: LAN at Secretariat
Infrastructure: Few Computers available at Secretariat & field offices
Policy: IT Roadmap is yet to be formulated for the department
People Capacity: Project Mgmt: No one avilable. Change Mgmt: No one available Financial Mgmt: No one available Technology: No one available, computer literacy in dept. is low