RETURN TO MAIN IP Telephony / Voice Over IP Implementation and the RFP Process Dean Leung Director of Information Technology Davis & Co. Warren Jones Chief.

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IP Telephony / Voice Over IP Implementation and the RFP ProcessDean Leung

Director of Information TechnologyDavis & Co.

Warren Jones

Chief Information OfficerPillsbury Winthrop Shaw Pittman LLP

ILTA 2007

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Agenda

1.Two roads to IP Telephony

2.Defining requirements

3.Finding Providers

4.Selection

5.Management Approval

6.Contracting

7. Implementation

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Pillsbury’s Road

Hosted Voice as a Service (VAS)

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Pillsbury’s Telecom / Multimedia Environment

Handsets 2600

Employees / Partners 1800

U.S. locations 11

Long Distance > 500K min

Interoffice > 100K min

Voice / Web Conferencing ~ 200K min

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IPT Requirements

Minimum Computational RequirementSingle voicemail systemIntegrated web / voice conferencingImproved mobilityDon’t build what you can buy

Don’t inventCarrier Grade Reliability

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Minimum Computational requirement (MCR)

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Cost Factors

PBX/MCS equipment IP WAN Local and long distance Routers, switches, batteriesHandset, wiring, closet equipmentIP routing design / optimizationVoIP management infrastructureMulti-media desktop software

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Options Considered

1.IP Centrex

2.Hosted Voice as a Service (VAS)

3.Managed Service

4.Customer Premise Equipment - a.k.a Purchased

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Providers

Best sourcesILTA

Peer Conversations

Google

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Selection

InformalDue to cost & quality requirements list was reduced to three very quicklyRequirements grew as our knowledge grew

One “survivor” after pilot and detailed planningKept process competitive until endClient considerations

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Requirements Walk-Thru

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Service OptionsIP Centrex Hosted Managed Purchased

handsets - NoIP routing - NoPBX - YesIP WAN - NoVoIP Management - n/aDesktop - NoLong Distance - NoEconomy - Yes

handsets - OptIP routing - OptPBX - YesIP WAN - OptVoIP Quality Management - YesDesktop - YesLong Distance - YesEconomy - Yes

handsets - OptIP routing - OptPBX - YesIP WAN - OptVoIP Management - OptDesktop - OptLong Distance - OptEconomy - Possible

handsets - OptIP routing - OptPBX - OptIP WAN - OptVoIP Management - OptDesktop - OptLong Distance - OptEconomy - Possible

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Hosted Strengths

Complete Core productVoice, Conferencing, handsets, Multi-media

Clear Focus on Solutionevery firm is different

Multiple Solution Options

Feels like a custom product

Efficient Business designentire process thought out once

Design for scale economy

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Hosted Strengths

Contracting - nearly every component is part of a single contract

Simpler service level agreements

Easier to link performance of many related components

SupportOne company to call if phones don’t work

Vendor tuned to the midsize business / law firm

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Management Approval

Executive summary of goals and optionsHigh level results matrixDetailed cost analysis

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Lessons Learned

Dial-tone is complexThe system is only as strong as its weakest linkExpect a quality implementation will take lots of timeChoose an implementation partner you can trust and feel comfortable working with

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Questions ?

IPT Implementation and the RFP Process

Dean LeungDirector of Information TechnologyDavis & Co.

Warren JonesChief Information OfficerPillsbury Winthrop Shaw Pittman LLP

Blogswww.wjones.com