Return Merchandise Authorization CAU We will issue via email, a pre-paid shipping label (via FedEx) for returns that contain at least 5 defective inkjets or 1 defective toner. Any cartridge received that is under weight, damaged/altered, out of date and/or not our product will not receive credit. For best results we recommend returning cartridges in a clip for protection during transit and for evaluation. RMA Number: _________________________________ When you call FedEx to schedule a pickup, please be sure to ask the representative to schedule the pickup as a PRP label. PLEASE SELECT HOW YOU WOULD LIKE YOUR RETURN PROCESSED If selection is not made, we will automatically replace product that meets our return policy. Please enter as much detail as possible as the products you wish to return: Quantity Part # Cartridge Code Top Row Cartridge Code Bottom Row Reason For Return Company Contact Address City State Phone Account Number Email 1. Fill in your company and contact information. 2. Fill in the details for the items you are returning. 3. Please Email or Fax your RMA form and you will be issued a RMA #. 4. Include a copy of the completed form with each box of defectives you send, and reference the RMA number on the form. Check This Box if you would like us to return the items for which you are not receiving credit (shipping charges apply). If this box is not checked, non-credited items will be discarded within 2 weeks of date of credit. Zip Email ([email protected]) Or Fax (989-875-8127) Your Request If no prepaid label is provided to you, please ship your box back to: Returns Department – RMA#____________ 100 Raycraft Drive Ithaca, MI 48847 Required Credit my account with Clover Replace these cartridges FRM-16171 Rev12