RETIREMENT LIFE INSURANCE INVESTMENTS Advisor Examining how working with an advisor can help lead to improved savings and (hopefully) retirement results.

RETIREMENT • LIFE INSURANCE • INVESTMENTS

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Examining how working with an advisor can help lead to improved savings and (hopefully) retirement resultsExamining how working with an advisor can help lead to improved savings and (hopefully) retirement results

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Nothing contained herein should be construed as (i) an offer to sell or solicitation of an offer to buy any security or (ii) a recommendation as to the advisability of investing in, purchasing or selling any security. Any opinions expressed herein reflect our judgment and are subject to change. Certain of the statements contained herein are statements of future expectations and other forward-looking statements that are based on management's current views and assumptions and involve known and unknown risks and uncertainties that could cause actual results, performance or events to differ materially from those expressed or implied in such statements. Actual results, performance or events may differ materially from those in such statements due to, without limitation, (1) general economic conditions, (2) performance of financial markets, (3) interest rate levels, (4) increasing levels of loan defaults (5) changes in laws and regulations and (6) changes in the policies of governments and/or regulatory authorities.

The opinions, views and information expressed in this presentation are subject to change without notice based on market conditions and other factors. The information provided is not a recommendation to buy or sell any security.

Products and services are offered through ING family of companies in the U.S. Please log on to www.ING.com/us for information regarding other products and services offered through ING family of companies in the U.S. Not all products are available in all states. © 2012 ING North America Insurance Corporation

CN12230-6695-0115

Important Information

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Study Details

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4,050 adults age 25-69,full-time workers with household income of $40k+, ages 25-69.

Survey conducted October, 2011. Data have been weighted to be representative of the U.S. population overall. Generally results are statistically significant at the 95% confidence level. Not all percentages will add up to 100 due to rounding, weighting and multiple response options.

Survey was executed for the ING Retirement Research Institute by ORC International, an independent research firm (not a member of the ING family of companies in the U.S.)

All data reported in this presentation is sourced to this study / survey.

Things That are Good for Us

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Vegetables Checkups Exercise

Reading BalanceConsulting a

financial advisor

Key

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Less (likely to)

More (likely to)

= About the same (likelihood)

Who uses Financial Advisors?

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Married / Divorced No Children

Older / Mature White Higher Income

Women

Currently contribute to an employer retirement plan

Retirement Savings: Employer Plans

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80% who use an advisor

74% who don’t use an advisor

% of pay

No advisor : 8%

Advisor: 10%Average employer plan contribution

Retirement Savings: Deciding How Much to Save

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Using an advisor Likely to contribute only what’s affordable

Contribute the maximum allowed

= Anchor at auto enroll

Retirement Savings: Employer Plan Account Balance

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No advisor Lowest balance

Advisor Highest balance %

of

resp

on

den

ts

Employer Plan Balance

Total Retirement Savings

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Have additionalsavings dedicated for retirement

90% who use an advisor

70% who

don’t use an advisor

Using an Advisor = $62,000 more in total retirement savings

Investment Style

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Using an advisor Conservative

Moderate

= Aggressive

Employer Plans: Education and Control

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Using an advisor Education burden on employers

Employee feelings of control

Reasons Not to Save

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Say that something gets in the way of saving enough

60%who use an

advisor

78%who don’t use an advisor

Knowledge and Expectations of Education

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Working with an Advisor Calculated what I’ll need to retire

Have a plan to get there

Rainy Day Fund / Emergency Reserve

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Have an emergency cash reserve

89%who use an

advisor

78%who don’t use an advisor

Worries About Retirement

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Advisor Clients Worry about needing to return to work

Conscious and cautious about healthcare costs

Feeling Prepared

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Using an advisor

Feeling prepared for retirement

Feeling unprepared for retirement

Feeling on track for retirement goals

Information Resources

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People who use an advisor value the personal contact and guidance.

Credit Habits

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No advisor Need to build credit Use credit to buy what they can’t afford

Advisor Use credit for regular activities Use credit to accumulate

Credit Card Payment

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Using an advisor = better credit behavior

Pay it in full every month Pay over months Always carry balance

Life Insurance

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Use of Discretionary Income

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SAVINGSAVING

SPENDINGSPENDING

Financial Goals

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Using an advisor: Debt as an issue

Focus on retirement

Able to focus on leisure

Wrap Up: Key Themes

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Regularly using a financial advisor or professional has many and strong benefits in helping people manage their financial lives and prepare for retirement

Ironic that – across the board – not even half of people regularly consult and advisor.

Consulting an advisor can Increase employer plan participation Increase overall savings & ability to save Increase feelings of confidence and control Increase formal planning and calculating future needs Improve general financial management and health

How do we encourage more people to seek financial advice and guidance / make the benefits of advice and guidance more broadly available?

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Thank you!Thank you!

? Questions…

! Comments…