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Retain Your Best Hourly Retain Your Best Hourly Employees: Tactics & ToolsEmployees: Tactics & Tools
The High Costs of TurnoverThe High Costs of Turnover
$$ Employee costsEmployee costs* Turnover Costs: ½ Annual Salary or much more!* Turnover Costs: ½ Annual Salary or much more!* Hiring & Training Costs* Hiring & Training Costs
$$ Impact on productivityImpact on productivity
$$ Loss of customers & salesLoss of customers & sales
Is this something new? Is this something new? ….Yes & No!….Yes & No!
nn Always a challenge to keep good peopleAlways a challenge to keep good peoplenn Critical role of supervisors/management Critical role of supervisors/management nn Shrinking labor force growth Shrinking labor force growth nn Change in employee attitudes & Change in employee attitudes &
Top Talent: Top Talent: The Competitive Advantage!The Competitive Advantage!
The best hourly employees…. The best hourly employees…. ….produce over 50% more….produce over 50% more….positively impact other employees….positively impact other employees….require less management time….require less management time….significantly improve customer relationships….significantly improve customer relationships
2.2. Involvement , Importance, ImpactInvolvement , Importance, Impact3.3. Quality of manager Quality of manager 4.4. Positive environment & coPositive environment & co--workersworkers5.5. Able to balance work and lifeAble to balance work and life6.6. Job SecurityJob Security7.7. Money Money
Tool #3Tool #3----Be a Leader Worth FollowingBe a Leader Worth Following
üü Manage by Wandering Around (MBWA) Manage by Wandering Around (MBWA) üü Work Work with with employees employees üü Mutual respectMutual respectüü Willing to listen & learnWilling to listen & learnüü Walk the talk!Walk the talk!
To summarize….To summarize….Strengthen the 4 CornerstonesStrengthen the 4 Cornerstones1.1. CultureCulture2.2. CommunicationCommunication3.3. CompensationCompensation4.4. Commitment Commitment
Outfit your Manager with a Retention ToolkitOutfit your Manager with a Retention Toolkit1.1. Value peopleValue people2.2. Superior communication skillsSuperior communication skills3.3. Be a leader worth followingBe a leader worth following4.4. Identify, recognize and reward top talentIdentify, recognize and reward top talent