Get more information about our Retail Order Management solution. [email protected] Radial.com Benefits: — Integrates with any ecommerce platform — Optimises enterprise-wide inventory — Reduces omnichannel complexity — Delivers speed to market — Preserves your investments in existing IT resources — Shrinks your omnichannel enablement costs — Turns stores into strategic fulfilment centres — Increases order conversions — Offers low risk product expansion Omnichannel Technology Retail Order Management Comprehensive and Modular Retail Optimised Order Management Features Distributed Order Management Intelligent order brokering ensures your orders are routed to the best source location enabling you to optimise inventory and profitability while always satisfying your customers. Omnichannel Inventory Management We consolidate all of your fulfilment channels plus incoming purchase order information to give you an accurate view of Available to Promise inventory. Customer Service Tools We combine unparalleled commerce expertise and a rich set of integrated, cloud- based features and tools that optimise the efficiency and effectiveness of your service representatives and empower your managers to make informed decisions. Analytics Business-user friendly and comprehensive extendable analytics tools provide you with core insights via standard reports, self-service reporting capabilities, comprehensive data modeling, and real-time dashboards. International Expansion Integrate with international marketplaces, handle multi-currency, multi-language transactions, and tax seamlessly across international borders. Radial Retail Order Management is a modular cloud-based suite of tools, technology, and services with the following core capabilities: distributed order management, enterprise-wide inventory visibility and management, customer service tools and comprehensive analytics. It integrates with any web store platform and can be deployed standalone or fully integrated with our Store Fulfilment, Payments & Fraud Management, and Dropship Solutions. Radial Retail Order Management gives you a single enterprise-wide view of inventory and intelligent order brokering to optimise order management for maximum profitability across all sales and fulfilment channels. With the fastest time to market, Radial Retail Order Management is the only high-scale, cloud-based solution backed by experienced retail practitioners that simplify the complex, lower your total cost of ownership and protect your existing technology investments.
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Get more information about our Retail Order Management solution. [email protected]
Radial.com
Benefits:
— Integrates with any ecommerce platform
— Optimises enterprise-wide inventory
— Reduces omnichannel complexity — Delivers speed to market — Preserves your investments in
existing IT resources — Shrinks your omnichannel
enablement costs — Turns stores into strategic
fulfilment centres — Increases order conversions — Offers low risk product expansion
Omnichannel Technology
Retail Order ManagementComprehensive and Modular Retail Optimised Order Management
Features
Distributed Order ManagementIntelligent order brokering ensures your orders are routed to the best source location enabling you to optimise inventory and profitability while always satisfying your customers.
Omnichannel Inventory Management We consolidate all of your fulfilment channels plus incoming purchase order information to give you an accurate view of Available to Promise inventory.
Customer Service Tools We combine unparalleled commerce expertise and a rich set of integrated, cloud-based features and tools that optimise the efficiency and effectiveness of your service representatives and empower your managers to make informed decisions.
AnalyticsBusiness-user friendly and comprehensive extendable analytics tools provide you with core insights via standard reports, self-service reporting capabilities, comprehensive data modeling, and real-time dashboards.
International ExpansionIntegrate with international marketplaces, handle multi-currency, multi-language transactions, and tax seamlessly across international borders.
Radial Retail Order Management is a modular cloud-based suite of tools, technology, and services with the following core capabilities: distributed order management, enterprise-wide inventory visibility and management, customer service tools and comprehensive analytics. It integrates with any web store platform and can be deployed standalone or fully integrated with our Store Fulfilment, Payments & Fraud Management, and Dropship Solutions. Radial Retail Order Management gives you a single enterprise-wide view of inventory and intelligent order brokering to optimise order management for maximum profitability across all sales and fulfilment channels.
With the fastest time to market, Radial Retail Order Management is the only high-scale, cloud-based solution backed by experienced retail practitioners that simplify the complex, lower your total cost of ownership and protect your existing technology investments.
Get more information about our Omnichannel Technology solutions. [email protected]
Radial.com
Radial Customer Service Tools is a pre-integrated customer and order management service toolset in our Omnichannel Technology Suite. It enables your customer service representatives to easily manage orders and customer information to provide personalised engagement with your customers.
Radial Customer Service Tools are comprised of industry leading technology, optimised for retail, and made extensible and scalable to grow with your business. Our toolset is built on a flexible framework, enabling easy integration into your existing technologies. The user experience is straightforward and intuitive and easily configured to meet your business needs. A rich set of integrated, cloud-based features and tools designed with your customer service representative’s experience in mind, optimises the efficiency and effectiveness of your representatives and empowers your managers to make informed decisions.
Omnichannel Technology
Customer Service ToolsDelivering on the Customer Experience
Features:
— Search / view customer information, orders and status, and record notes
— Create prospect — View tracking information — Cancel orders and order lines — Case management — Requests/workflow management — Send/resend operational emails — Returns/RMA — Zero cost reship/exchanges — Apply appeasements — Reorder same item — View detailed payment information — Check gift card balances/reveal PINs — View order promos and discounts — Reporting — Inventory inquiry by SKU — Seamless CTI (computer telephony integration) — View held orders — Modify orders — Manage loyalty programs — Initiate new order via webstore
Benefits:
— Delivers a best-in-class, retail-optimised experience for your service representatives and your customers
— Improves customer satisfaction and loyalty — Increases conversions and average order values — Leverages business intelligence to achieve cost
savings and improve service — Empowers and educates your representatives
Radial Customer Service Tools are comprised of industry leading technology, optimised for retail, and made extensible and scalable to grow with your business
Get more information about our Omnichannel Technology Solutions. [email protected]
Radial.com
Radial Analytics is a business-user friendly, self-service tool that provides you with visibility into all components of your order management landscape. Fully integrated with our Retail Order Management solution, it eliminates the need for you to purchase a costly third-party business intelligence system.
Radial Analytics includes a set of core reports and real-time dashboards that provide you with insight into Key Performance Indicators including: orders, top selling products, promotions, retail store orders, inventory, backorders and other key areas of your business. Additionally, ad-hoc reports can be created by your users and saved and shared with business counterparts. The application sits on a comprehensive data model that provides consolidated access to all key omnichannel data. A flexible architecture enables you to extend your analytics to utilise data from your own systems, and a variety of custom sources, providing access to information that is critical to your business. Experience the power of predictive, prescriptive, and descriptive analytics to help you make smart business decisions.
Omnichannel Technology
Analytics & InsightsSimplifying Business Intelligence
Features:
— Comprehensive data model — Customisation layer enables access to third-party data — Flexible architecture — Robust set of core reports — Real-time performance dashboards — Self-service reports — Full data export & sharing capabilities — Multi-locale and language support — Drag and drop visual data exploration and analysis
Benefits: — Eliminates cost and saves time (no need to purchase a
third-party reporting solution) — Simplifies data management — Enables pre-integration to variety of native and third-party
data — Facilitates data analysis — Preserves your investments in existing IT resources
Experience the power of predictive, prescriptive, and descriptive analytics to help you make smart business decisions
Get more information about our Omnichannel Technology solutions. [email protected]
Radial.com
Radial Integrated Dropship is a web-based multi-tenant solution that is integrated with Radial’s Retail Order Management system. It delivers preconfigured and defined workflows, and supplier management services. Radial Integrated Dropship includes comprehensive Dropship Managed Services that streamline the supplier onboarding process and help you manage day-to-day administration and support, saving you time and money at launch and throughout your on-going relationships with your dropship suppliers.
Omnichannel Technology
Integrated DropshipManaged Service Dropship Solution
Features:
— Full order life cycle integration from Retail Order Management Suppliers
— Pre-configured with optimised fulfillment workflows
— Supplier Onboarding — Exception Handling — Supplier Compliance Monitoring — Customer Service — Inventory Management and
Processing — Supplier Payment Services
Provides one point of contact for: — retailers and suppliers
Supplier Services: — onboarding — ongoing supplier support
Retailer Services: — daily dropship administration — supplier SLA management
Benefits:
— Reduces inventory overhead — Eliminates manual processes and
reduces labor costs — Reduces order cycle times and increases
the speed of order delivery — Improves customer satisfaction through
real-time order status visibility — Decreases revenue recognition cycles — Improves dropship vendor relations and
vendor compliance — Extends peak selling periods — Facilitates new product testing without
risks
How it Works
Invoices
Customer eCommerce / OrderManagement System Radial Integrated
DropshipRadial Retail Order
Management SystemRadial Retail Order
Management System
FinancialManagement System
Carriers
Inventory & Shipments
Orders
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