Get ready, retailers! If you haven’t heard yet, Oct. 19 is the date that Mega changes are coming to the mulstate Mega Millions game. These changes will debut with the Tuesday, Oct. 22, drawing. Expect Mega quesons from your players about the excing changes to this popular game! Players will enjoy new benefits that should lead to a boost in both sales and customer traffic. For the same $1 cket, players will see: larger starng jackpots, $5 million rollovers for faster growing jackpots and beer odds of winning any prize. “We expect these changes will increase interest and excitement in the game,” said Stephen Marno, director of the Maryland Loery and Gaming Control Agency. “These are the first changes to Mega Millions since June 2005. The faster growing jackpots and improved odds for winning any prize should aract new players and lead to a boost in sales.” Commissions Stay the Same Remember, your business gets a large commission for selling a jackpot-winning cket. Retailers recieve $1,000 for every $1 million of the jackpot. The minimum commission is $25,000. The maximum commission is $100,000. For example, a store selling the winning cket for a $50 million jackpot would get $50,000. Selling a $100 million jackpot winning cket would generate the maximum commission of $100,000. Shared jackpots will impact your bonus of course. Commissions will remain at $2,500 for selling a second-er winning cket with Megaplier and $1,000 for a regular second-er winning cket. MARYLAND LOTTERY REPORT RETAILER A newsleer for Maryland Loery retailers MEGA MILLIONS CHANGES AHEAD Chang Hahn of Gaithersburg opened the doors of the Lucky Loery convenience store on July 1 with six terminals for draw games, 14 big- screen TVs for Keno and Racetrax, a waterfall sales display of 100 scratch- off ckets, eight new tables and seang for up to 40 people. This Agent Plus business at 6029 Marlboro Pike is nestled in an established neighborhood inside the Washington, D.C beltway. The community abounds with rerees looking for fun and a place to congregate. RETAILER SPOTLIGHT: LUCKY LOTTERY IN DISTRICT HEIGHTS CHANGES AT A GLANCE CURRENT NEW Ticket price $1 $1 Jackpot base $12 million $15 million Jackpot odds 1:175.7 million 1:258.9 million Second-er prize $250,000 minimum $1 million minimum White balls Five of 56 Five of 75 Gold ball (Mega Ball) One of 46 One of 15 Odds of winning any prize 1:40 1:15 CONTENTS Sales Rep of the Quarter 2 Scratch-offs / Claim Dates 3 Retailer Q&A 4 Top Retailers 5 New Retailers 7 Winners 8 SEPTEMBER/OCTOBER 2013 Good fortune is flowing for a seven-year Maryland Loery retailer who relocated his District Heights business this summer and rebranded his operaon. Hahn’s loyal customers love the new setup. Many players followed him to the 2,000-square-foot site, which is just down the road from his former store, Best One Food. That operaon (Connued on page 5)
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Get ready, retailers! If you haven’t heard yet, Oct. 19 is the date that Mega changes are coming to the multistate Mega Millions game. These changes will debut with the Tuesday, Oct. 22, drawing. Expect Mega questions from your players about the exciting changes to this popular game! Players will enjoy new benefits that should lead to a boost in both sales and customer traffic. For the same $1 ticket, players will see: larger starting jackpots, $5 million rollovers for faster growing jackpots and better odds of winning any prize. “We expect these changes will increase interest and excitement in the game,” said Stephen Martino, director of the Maryland Lottery and Gaming Control Agency. “These are the first changes to Mega Millions since June 2005. The faster growing jackpots and improved odds for winning any prize should attract new players and lead to a boost in sales.”Commissions Stay the Same Remember, your business gets a large commission for selling a jackpot-winning ticket. Retailers recieve $1,000 for every
$1 million of the jackpot. The minimum commission is $25,000. The maximum commission is $100,000. For example, a store selling the winning ticket for a $50 million jackpot would get $50,000. Selling a $100 million jackpot winning ticket would generate the maximum commission of $100,000. Shared jackpots will impact your bonus of course. Commissions will remain at $2,500 for selling a second-tier winning ticket with Megaplier and $1,000 for a regular second-tier winning ticket.
MARYLAND LOTTERYREPORTRETAILERA newsletter for Maryland Lottery retailers
MEGA MILLIONS CHANGES AHEAD
Chang Hahn of Gaithersburg opened the doors of the Lucky Lottery convenience store on July 1 with six terminals for draw games, 14 big-screen TVs for Keno and Racetrax, a waterfall sales display of 100 scratch-off tickets, eight new tables and seating for up to 40 people. This Agent Plus business at 6029 Marlboro Pike is nestled in an established neighborhood inside the Washington, D.C beltway. The community abounds with retirees looking for fun and a place to congregate.
RETAILER SPOTLIGHT: LUCKY LOTTERY IN DISTRICT HEIGHTS
CHANGES AT A GLANCE
CURRENT NEW
Ticket price $1 $1Jackpot base $12 million $15 millionJackpot odds 1:175.7 million 1:258.9 millionSecond-tier prize $250,000 minimum $1 million minimumWhite balls Five of 56 Five of 75Gold ball (Mega Ball) One of 46 One of 15Odds of winning any prize 1:40 1:15
CONTENTS
Sales Rep of the Quarter 2Scratch-offs / Claim Dates 3Retailer Q&A 4Top Retailers 5New Retailers 7Winners 8
SEPTEMBER/OCTOBER 2013
Good fortune is flowing for a seven-year Maryland Lottery retailer who relocated his District Heights business this summer and rebranded his operation.
Hahn’s loyal customers love the new setup. Many players followed him to the 2,000-square-foot site, which is just down the road from his former store, Best One Food. That operation
(Continued on page 5)
Thank you for your hard work as a Maryland Lottery retailer. In Fiscal Year 2013, the Lottery generated more than $1.7 billion in sales and $545.2 million in revenue to benefit good causes throughout Maryland supported by the state's general fund. Since its creation in 1973, the Lottery has generated more than $13.3 billion in revenue to support public K-12 and higher education; environmental programs; public health and safety.
FY 2013 Lottery budget highlights include: • Prizes paid to players: $1.03 billion. • Commissions earned by retailers: $119.8 million. • Retail sales commission increased to 5.5 percent Jan. 1.
Thank you for helping the Maryland Lottery raise money to support the good causes of the state.
Stephen Martino
Retailers in Carroll, Frederick and Montgomery counties are singing the praises of District Manager Charles Johnson, whose stellar work in two sales territories led to his selection as Lottery Rep of the Quarter. Johnson received the award at the July sales meeting. He joined the sales team on Feb. 2, 2013, as a floater, filling in for co-workers who go on leave and helping the Lottery meet retailers’ needs in vacant territories. No stranger to the field of sales, he has more than 15 years of experience at companies that include BGE Home, Comcast and ADT. “Charles has taken on managing Territory 14 (Carroll and Montgomery counties) very well,” said Regional Manager Valarie Blackwell. She nominated him for the honor, citing his excellent performance in “upgrading locations with new monitors, completing makeovers in Territory 12 (Frederick) and working with reps to complete their retailer makeovers.”
RETAILER REPORT | SEPTEMBER/OCTOBER 2013 | PAGE 2
DIRECTOR’S MESSAGE
JOHNSON WINS REP OF THE QUARTER
Alvin Ringgold, director of sales, presents Charles Johnson with the Rep of the Quarter Award at the July sales meeting.
1800 Washington Blvd., Suite 330Baltimore, MD 21230mdlottery.com
My Lottery Rewards Player Helpline1-800-201-0108
Extrema Lottery Terminal & Player Activated Terminal (PAT)1-888-427-7568
Instant Ticket Vending Machine (ITVM)1-800-820-7406
Tel-Sell Scratch-off Ticket Ordering1-886-832-1477
Customer Service Lottery Headquarters410-230-8800(Ask for your district manager by name)
24/7 Problem Gambling Helpline1-800-522-4700
COMING NEXT ISSUE!
VOLUNTARY EXCLUSION
The Lottery is strongly committed to the promotion of responsible gaming and encourages retailers to display our Voluntary Exclusion Program (VEP) brochure with your Lottery merchandise. More than 300 Marylanders have signed up for the program, which has separate casino and Lottery components. Maryland became the third state – after Illinois and Iowa – to offer a lottery VEP in May. The VEP for casino players began in January 2011. Questions? Visit mdlottery.com/about-us/ responsible-play/
• Sales team reorganization• Tel-Sell spotlight• Holiday and winter promotions
Antojios Restaurant, GaithersburgAspen Hill Laundromat, Silver Spring
Aspen Hill Sunoco, Silver SpringFresh & Green #117, Brunswick
Finksburg Exxon, FinksburgHigh’s #005, Smithsburg
MDBEP #117 Homan, BethesdaPick N Go, Cumberland
Royal Carryout, GaithersburgThe 4 Corners Pub, Silver Spring
Tobacco Stop, WestminsterWarrener’s Tavern, FreelandWheaton Exxon, Silver Spring
7-Eleven #36460, Gaithersburg
Assateague Island Oasis, BerlinFresh & Green #113, Chestertown
Fresh & Green #115, ArnoldFriends Bar & Grill, Essex
Kemptown Grocery, MonroviaKing Tut Market, Dundalk
Maryland Wine & Spirits, DealePasadena Exxon, Pasadena7-Eleven #26253, Baltimore7-Eleven #35757, Dundalk
7-Eleven #36099, Sparrows Point85th Street Wine Rack, Ocean City
American Legion Post #227, BrandywineBlue Wing Café, Camp Springs
Dunkirk Fastop, DunkirkKim’s Bar and Lounge, Odenton
Temple Hills Neighborhood Store, Temple HillsThe Bank Shot Bar & Grill, Laurel
7-Eleven #36471, Hyattsville7-Eleven #36685, Bladenburg
Fresh & Green #111, BaltimoreHarris Teeter #328, BethesdaMoody’s Liquors, Catonsville7-Eleven #36457, Baltimore
Amante Gourmet Pizza & Pasta, CockeysvilleBelair Express, BaltimoreBest 1 Mart, Baltimore
Conowingo Discount Liquors, ConowingoCrossroads Fine Wine & Spirits, Middle River
Jimmy’s Seafood, BaltimoreJoppatown Gulf, Joppa
Manakamana Grocery, BaltimorePatel’s Corner, Baltimore
Weis #228, TowsonWeis #229, Windsor Mill
Wilsons Tavern, Baltimore7-Eleven #39048, Pikesville
RETAILER REPORT | SEPTEMBER/OCTOBER 2013 | PAGE 7
JOHNSON WINS REP OF THE QUARTER
WELCOME NEW RETAILERS!
If you need additional My Lottery Rewards informational brochures for your players, call or email your district manager. The program has nearly 16,000 participants and is growing every day. All SalesMaker retailers either have or will receive My Lottery Rewards starter tickets that give new enrollees 250 points toward prizes.
MY LOTTERY REWARDSRE
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We hope our Keno monitor graphics are grabbing your customers’ attention. Check out this example of our new fall screen graphics. Be sure to share customer feedback with your district manager or email feedback to: [email protected].
SEASONAL SCREENS CHANGING
Ho! Ho! Ho! We’re wrapping up plans to launch our new Tech the Halls promotion in late October, just in time to make our loyal scratch-off players very merry this holiday season. Tech the Halls brings retailers a family of scratch-off tickets priced at
$1, $2, $3, $5 and $10. All tickets have a second-chance contest. Players enter non-winning tickets into My Lottery Rewards to win electronic prizes such as TVs, tablets, laptops and more! Be sure to ask your district manager for details.
FALL FOCUS:TECH THE HALLS
BOOST SALES WITH EXTERIOR SIGNS
In operation for more than 40 years, Lucky’s Deli and Market at 807 Crain Highway South in Glen Burnie attracts a steady stream of Lottery players hoping the luck in the store’s name will rub off. Store manager Anil Patel said customer traffic increased when he added Keno to his Lottery game lineup and hung promotional banners on the building’s exterior. “The name of the store does help sell tickets,” Patel said, “but since I put the banners up about a year ago, people are coming here a lot more. They didn’t know we sell all of these games.” He also revamped and expanded the Lottery play area inside the store to include overhead displays and a countertop packed with Lottery products. Patel works with Region 4 District Sales Manager Todd Cearfoss, whose territory covers Anne Arundel County retailers.
Lucky’s Deli and Market in Glen Burnie saw a boost in Lottery sales with this exterior signage.
Garrett County retailers Sid Turner and his partner Laurie Turner of Chestnut Ridge Gas and Liquors in Grantsville sold a winning $1 million Double Dollar Fortune scratch-off ticket this summer. A happy Sid Turner said the $1 million ticket was the store’s largest win to date. “We’re locally owned and operated and really appreciate everyone’s business over the last 18 years,” he said.
A busy High’s store in Westminster sold the $1 million winning Powerball ticket that hit on July 3, making an anonymous mother a millionaire. The Lucky Laugher video of our winner got so many hits on Youtube, Facebook and the mdlottery.com website the video was even picked up by Good Morning America! Check out the video at mdlottery.com and click the “Winners” tab!RE
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Chestnut Ridge Gas and Liquors High’s #020
RETAILER REPORT | SEPTEMBER/OCTOBER 2013 | PAGE 6
RETAILER REPORT | SEPTEMBER/OCTOBER 2013 | PAGE 5 RETAILER REPORT | SEPTEMBER/OCTOBER 2013 | PAGE 3
#813 Players Club ($20)#917 Casino Cash ($3)#925 Thrilling 3s ($3)#927 Wild 10s ($10)
#930 10X Payday Payout ($10)#936 Lucky Lines ($3)#938 World Championship Poker® ($3)#943 Rake It In ($1)
Last date to claim prizes: Oct. 17
FINAL CLAIM DATES
SECOND-CHANCE UPDATE
Win Ravens experiential prizes such as season tickets for life! Weekly drawings are underway. Enter non-winning Mega Millions with Megaplier or Powerball tickets with Power Play that have the Ravens logo at mdlottery.com/rewards.
Win a pair of 2014 Ravens season tickets! Drawings take place Sept. 12, Oct. 10, Nov. 14 and Dec. 19. Enter non-winning scratch-offs at My Lottery Rewards at mdlottery.com/rewards.
CHAMPIONS Scratch-offs
Ravens Mega Power Promotion
LAUNCHING SEPT. 3$1 - Wild Turkeys$1,000 top prize
$2 - Rainbow Blackout Bingo$30,000 top prize
$3 - Rack Up the Cash$30,000 top prize
$5 - Double Take$100,000 top prize
$10 - $100,000 Richer$100,000 top prize
Go Terps! Starting this fall, we’re teaming up with the mighty University of Maryland football and basketball teams. Look for Maryland Lottery electronic and permanent signage at the Capital One Field at Byrd Stadium, home of Terps football, and at the Comcast Center, home of Terps basketball. Electronic messages will promote jackpots and responsible play and will highlight the Lottery’s contributions to the state budget. Our team sponsorship includes on-air mentions during play-by-play radio broadcasts and a full-page insert in both teams’ season program guides.
TEAMING UP WITH THE TERPS
ANSWER:Call the Agent Administration department at 410-230-8720. Ask the staff to send you an “M-31” form, which is the Electronic Funds Transfer Authorization Agreement and Affidavit form. Fill out your part of the form and follow these steps:
1. Take it to your new bank or financial institution. Have the bank complete, certify and notarize the form.2. Void a check from an account at that bank.3. Fax the form and the check to the Lottery at 410-230-8728.4. Follow up by mailing the original form and voided check to the Lottery. You can have the bank create a letter with your account information if you prefer not to send a voided check through the mail.5. Wait for notification from the Agent Administration staff that the changes are in effect.
YOU ASK ... WE ANSWER!RETAILER QUESTION:How can I change my bank account information?
They’re back! Our semiannual Regional Advisory Board meetings return in October. Hear about proven techniques to improve your Lottery sales, future instant ticket launches, promotions and more. Voice your questions and concerns to John Martin, Lottery assistant director. Check this list for your region’s meeting site: • Oct. 8 – Region 4: Montgomery Park training room, 1800 Washington Blvd., Baltimore. • Oct. 9 – Region 3: Hilton Garden Inn, 10385 O’Donnell Place, Waldorf. • Oct. 10 – Region 5: Baltimore Wyndham – Hunt Valley Inn, 245 Shawan Road, Hunt Valley. • Oct. 16 – Region 1: Hilton Garden Inn – Rockville, 1497 Shady Grove Road, Rockville. • Oct. 17 – Region 2: Doubletree by Hilton – Annapolis, 210 Holiday Court, Annapolis. RSVPs are required. Contact Maureen Vogtman at [email protected] or call 410-230-8902. Remember to check the November/December issue of Retailer Report for a summary of retailer issues and meeting photos. We hope to see you!
JOIN US! REGIONAL MEETINGS RETURN
RETAILER REPORT | SEPTEMBER/OCTOBER 2013 | PAGE 4
Need more help? Contact Latrice Allen, fiscal accounts
clerk, at 410-230-8722 or [email protected].
Have a Question?Email
RETAILER SPOTLIGHT: LUCKY LOTTERY
Top FY 2013 Retailers by Region by Overall Sales
Aspen Hill Lottery, Beer & Wine, Silver SpringHillandale Beer & Wine, Silver Spring
Wheaton Winery, Silver SpringRodman’s Discount Store, Silver Spring
Colesville Beer & Wine, Silver Spring
Quik Mart, AnnapolisPantry 1 Food Mart, Annapolis
Lothian Citgo, LothianBroadneck Exxon, Annapolis
Quick Mart Annapolis, Annapolis
Marlow Wings, Temple HillsExpress Mart, Bowie
Lucky Lottery, District HeightsHoliday Liquors, Waldorf
S & W Liquors, Temple Hills
Soda Pop Shop #8, BaltimorePlaza Liquors, Baltimore
Jolly’s Food Mart, BaltimoreDowntown Tobacco Outlet, Baltimore
Sunrise Market & Deli, Beltsville
E-Z Convenience, BaltimorePikesville Chevron, Baltimore
8 Days A Week, BaltimoreSantoni’s #1, Baltimore
Pantry One, Randallstown
TEAMING UP WITH THE TERPS
JOIN US! REGIONAL MEETINGS RETURN “My customers come in and sit here and visit,” Hahn said. “They play the Lottery and talk for hours. I really appreciate my repeat customers. They are 90 percent of my business.” To reward his loyal customers and to introduce his store to the community, Hahn hosted a Grand Opening on July 17. The event was initially scheduled to run from noon to 3 p.m., but with nearly 500 customers stopping by, Hahn kept the party going until 6 p.m. The crowd enjoyed refreshments and drawings for prizes that ranged from Maryland Lottery scratch-off tickets, umbrellas and t-shirts to a dozen leather jackets. Among those attending was John Martin, Lottery assistant director. “Everyone really enjoyed this event,” Martin said. “Clearly, Mr. Hahn has extensive knowledge of successful marketing and business practices. He’s one of our top retailers.” Anissa Carter, Lottery merchan-dising program manager, noted that Hahn embraces many of the Lot-tery’s suggested best practices such as providing adequate seating. “He created a welcoming place to stay and play.” Hahn’s store has more than just luck in its name. Several recent big-ticket wins include $50,000 on a scratch-off and $10,000 on a Multi-Match ticket. Lucky Lottery has already hit new records for draw sales of $22,000 a day and scratch-off sales of $2,000 a day. “I never broke $20,000 a day when we were at Best One Food,” he said. Hahn has truly found his good luck with Lucky Lottery. “We are very successful,” he said. “I really appreciate my customers.”
RETAILER SPOTLIGHT: LUCKY LOTTERY
Top FY 2013 Retailers by Region by Overall Sales
Aspen Hill Lottery, Beer & Wine, Silver SpringHillandale Beer & Wine, Silver Spring
Wheaton Winery, Silver SpringRodman’s Discount Store, Silver Spring
Colesville Beer & Wine, Silver Spring
Quik Mart, AnnapolisPantry 1 Food Mart, Annapolis
Lothian Citgo, LothianBroadneck Exxon, Annapolis
Quick Mart Annapolis, Annapolis
Marlow Wings, Temple HillsExpress Mart, Bowie
Lucky Lottery, District HeightsHoliday Liquors, Waldorf
S & W Liquors, Temple Hills
Soda Pop Shop #8, BaltimorePlaza Liquors, Baltimore
Jolly’s Food Mart, BaltimoreDowntown Tobacco Outlet, Baltimore
Sunrise Market & Deli, Beltsville
E-Z Convenience, BaltimorePikesville Chevron, Baltimore
8 Days A Week, BaltimoreSantoni’s #1, Baltimore
Pantry One, Randallstown
REGION 1
REGION 2
REGION 3
REGION 4
REGION 5
RETAILER REPORT | SEPTEMBER/OCTOBER 2013 | PAGE 5
(Continued from page 1)was the state’s third top Lottery retail operation based on Fiscal Year 2012 total sales. Already, in one month, Lucky Lottery’s sales broke records set at Best One Food under his leadership.
$10,000Corner Liquors Lexington Park Double CashWinfield Liquors Westminster On The MoneyCorky’s Liquors Inc Baltimore Super JackpotYe Olde Spirit Shop Baltimore Cash BlastKingsville Food Rite Kingsville Double Dollar FortuneMuddy Branch B&W Gaithersburg Green StreakLangley Park B&W Hyattsville 50 Grand SlamBallenger Creek Frederick Cash Blast Pike ExxonWoodlawn Shell Baltimore Double DiceWegmans #47 Columbia 40 RubiesGolden Bull Restaurant Aldephi A Wreath Of Franklins8 Days A Week Baltimore Diamond Dazzler BingoLandover Hills Exxon Landover DiamondsEast End Liquors Easton For the Love of MoneyBJ’s Wholesale Columbia Super Jackpot Club #060 Get Go From Frederick 40 Rubies Giant EagleTobacco Barn Baltimore Green StreakKim’s Kings Korner Baltimore Payday DoublerEssex BP Essex Blackout BingoCentreville Liquors Centreville Super JackpotGiant #316 Greenbelt Money MultiplierRolling Road Exxon Baltimore Double CashTucker’s Liquors Clinton $50 Grand SlamQuick Stop Food Mart Baltimore Green StreakNew Ciminios Liquors Baltimore Blackout BingoGem Liquors Lanham King Size BingoCrown Liquors Hyattsville Bonus BucksRock Hall Liquors Rock Hall $50 Grand SlamRiverdale Sunoco Riverdale Cash BlastLaurel Food Mart Laurel Cash BlastManokeek Wine Accokeek Get Rich & SpiritsShell Food Mart Adelphi Double DicePimlico Check Cashing Randallstown Super JackpotGiant #349 Frederick Double Dollar FortuneOcean Wine & Spirits Glen Burnie Cash BlastPlaza Liquor Pasadena Get RichSpring Ridge Exxon Frederick Super JackpotEdgewood Amoco BP Edgewood 40 RubiesMars #08 Lutherville Get Rich
RETAILER REPORT | SEPTEMBER/OCTOBER 2013 | PAGE 8
A B C D
$1,000,000Chestnut Ridge Gas Grantsville Double Dollar Fortune & LiquorsSalisbury Quick Stop Salisbury Money Multiplier
$250,000Giant #324 Pasadena Super Jackpot Ocean Wine & Spirits (A) Glen Burnie Ravens Cash Fantasy
$150,000Sunoco A Plus Baltimore King Size Bingo
$100,000 Food Lion #1653 Baltimore Green Streak Plaza Liquor Pasadena Cash Blast
$77,700Linthicum Market (C) Linthicum 7X The Money Hobbs Road Station Salisbury 7X The Money
$50,000Hunt Valley Shell Cockeysville Tax Free $50,000 Goshen Beer & Wine Gaithersburg Money Multiplier Trotters Baltimore Double Dice JD Tobacco Baltimore Cash Up Doubler Lewes Dairy Chestertown Double Dollar Fortune 7-Eleven #39197 Baltimore Double Dice Canopy Liquors Lexington Park Money Talks Giant Eagle #1841 Frederick Double Dollar Fortune Redmill Beer & Wine Derwood Platinum Crossword Inner Harbor Exxon (D) Baltimore Aces High Browns Discount Frederick Payday Doubler Liquors PG News (B) Hyattsville Top Secret Cash Royal Farm #020 Baltimore Platinum Crossword
$30,000Riggs Grocery Riverdale Fruit Twist CrosswordTowson Shell Towson Blackout BingoCatonsville Liquors Baltimore Red Line Bingo TriplerState Hanover Baltimore Stacked With Cash Check CashingNumber One North Manchester Blackout BingoHigh’s #016 Elkton Fire and Ice MultiplierRegal Liquors Baltimore Fire and Ice MultiplierLaurel Crown Laurel Twisted TreasuresSunflower Shell Pasadena Fire and Ice Multiplier
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