Jude T. Nguyen 1319 19th Ave. San Francisco, CA 94122 [email protected] 415-307-8836 SUMMARY Experience working in fast paced environments that required flexibility and dedication to mission. Played many roles from IT support to Program Coordinator while handling multiple responsibilities. Navy veteran seeking to work in a fast paced setting and wanting to help an organization meet its mission with efficiency and near perfection rate. EXPERIENCE Assistant Instructor, Npower SF Bay Area San Mateo, CA Jan 2016- Dec 2016 Assist the instructor of CompTIA A+ with course instruction. Provided tutoring and counsel for students ensuring they are prepared for certification and becoming a IT professional. Worked with dynamic team wearing many hats and handling multiple responsibilities. . Accomplishments ● While there graduation rate remained at 90%+ ● Successfully served as interim Program Coordinator until official replacement was found. ● Post graduation employment for students was 90%+ IT Specialist Intern, Sword to Plowshares San Francisco,CA Jun 2015-Aug 2015 Working directly with the IT Manager helped develop and manage IT systems for STP sites, resolve technical issues and quickly introduce solutions. Helped STP accomplish its mission of supporting underserved homeless and veteran populations. Accomplishments ● Was responsible for installation and maintenance of computer systems at STP sites. ● Provided training for STP staff on protocols and use of staff equipment.
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Jude T. Nguyen1319 19th Ave.San Francisco, CA [email protected]
SUMMARY
Experience working in fast paced environments that required flexibility and dedication to mission. Played many roles from IT support to Program Coordinator while handling multiple responsibilities. Navy veteran seeking to work in a fast paced setting and wanting to help an organization meet its mission with efficiency and near perfection rate.
EXPERIENCE
Assistant Instructor, Npower SF Bay AreaSan Mateo, CA Jan 2016- Dec 2016
Assist the instructor of CompTIA A+ with course instruction. Provided tutoring and counsel for students ensuring they are prepared for certification and becoming a IT professional. Worked with dynamic team wearing many hats and handling multiple responsibilities. .
Accomplishments
● While there graduation rate remained at 90%+● Successfully served as interim Program Coordinator until official
replacement was found.● Post graduation employment for students was 90%+
IT Specialist Intern, Sword to PlowsharesSan Francisco,CA Jun 2015-Aug 2015
Working directly with the IT Manager helped develop and manage IT systems for STP sites, resolve technical issues and quickly introduce solutions. Helped STP accomplish its mission of supporting underserved homeless and veteran populations.
Accomplishments● Was responsible for installation and maintenance of computer systems
at STP sites.● Provided training for STP staff on protocols and use of staff equipment.● While there nearly 98% of support tickets were resolved immediately
Military Police Officer, United States NavySilverdale, WA 2005-2009
Worked as a military enforcement officer ensuring the safeguarding of national assets at Submarine Base Bangor in Silverdale, WA. Worked with Marine and Navy teams to accomplish our mission.
Accomplishments:● Was PRP (Personnel Reliability Program) certified entrusted with the
care of sensitive government items and information.● Provided training to new members on protocols and security tactics.● While there security was maintained at 100% readiness and there were
no incidents of breached security.
SKILLS● CompTIA A+● Instruction and training● IT support and solutions● Project coordinator
EDUCATION
Npower Comp TIA+ courseSan Mateo, CA Jan 2015 June 2015Comp TIA+ Certification
Npower in collaboration with Cisco networking academy facilitated the education of Comp TIA A+ ensuring the certificiation and readiness for IT career.
● Learned essential IT skills in the diagnosis, repair, and solution for computer systems
● Instruction on professional development
San Francisco State University, B.S. 2012-2015
Business Marketing major with studied wide breadth of business courses and concepts.
REFERENCES
Dann Bergman- Npower Program Coordinator San Mateo, [email protected]
Jeanine Cowan- Npower Program Manager San Mateo, [email protected]
William Browning- Npower Head Instructor San Mateo, [email protected]
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