Resume -Arunangshu Chowdhury

ARUNANGSHU CHOWDHURY

Email: [email protected]

Mobile: +91 9830106358

+ 61 451872909

Executive Profile

A highly motivated, results-focused Project Manager with over 20+ years’ experience

in business analysis, operational overhauls, strategic planning, project implementation

and liaison with business & project stakeholders.

Efficiently managing Development Projects for last 10 years with a team of 25+ highly talented team members.

Efficiently managing Production Support project for last 5 years with a team of 39+ highly talented team members

Encompasses strong leadership and successful team building capabilities combined with excellent technical, communication, presentation and customer service skills.

Possess a demonstrated record of success to increase efficiency, enhance shared use of information, and establish technological infrastructure.

Resourceful problem solver with proven ability to bring quick resolution to challenging situations

as well as building lasting relationships with customers.

Creative, conscientious and quickly adaptable leader who develops strong working relationships and sets standards for other employees.

Position would have a focus on creativity and innovation balanced with speed to the market.

Conversant in facing Internal/ External audits like ISO, ISMS & CMMi preparedness audits and with SDLC quality activities like CC, PQA and DPA.

Conversant in Estimation and preparing different type of Metrics like Productivity, DRE, SV, EV, RSI, COQ, MTTR, KEDB Usage %, Service Request Resolution %

Star Achievements

Obtained “STAR PERFORMER-2002” from HCL Technologies Ltd, Gurgaon.

Nominated in Quarterly Awards from the client BT, Australia for excellent performance.

Recognized by the client as “The Star” due to dedication and leadership.

Received “Living the Value” Award from the client for successful support from offshore for one of the project.

Bagged the “WOW Award 2006-2007” & “WOW Award 2009-2010” from client for superior performance.

Active participant in CMMI-L3 for my Production Support project as a PM

Active participant in CMMI-L3 & CMMI-L5 for my Development Project.

Active participant in Metrics Council for CMMI-L3 & CMMI-L5 for my Development Project as a PM

Achieved “Outstanding Performer” rating consecutively for last 5 years in Yearly appraisal period.

mailto:[email protected]

Current Focus

Strategic Planning & Execution ~ Business Development ~ Project Management ~ Organizational

Activities ~ Delivery Management ~ Incident Management ~ Resource Management ~ Customer Relationship Mgmt. ~ All phases of SDLC ~ Continuous Process Improvements ~ Quality Compliance

Career Graph

At HCL TECHNOLOGIES LTD., GURGAON as Group Project Manager

As Sr. Software Engineer [Oct’00 to Jun ‘05]

As Project Leader [Jul ’05 to Jun ‘07]

As Associate Project Manager [Jul ’07 to Jun’09]

As Project Manager [Jun ’09 to Jun’11]

As Sr. Project Manager [Jul’11 to June’13]

As Group Project Manager [July’13 to Till Date]

At THE PEERLESS GENERAL FINANCE & INVESTMENT CO. LTD., KOLKATA

As Senior Systems Analyst [Sep '90 to Sep '00]

Technical Proficiency

Hardware: HP-9000, DRS-6000, ICIM-2904, ORG-SUPERMAX(R-4000), VAX-3400, VAX-ALPHA.

Operating Systems: VMS(6.2/7.3-2), HP-UNIX, UNIX 4.0.

Software / Tools: Oracle 7.3/8.0, SQL*PLUS, SQL*FORMS (3.0/5.0), SQL*REPORTS (3.0),

PL/SQL, PRO*COB, DATATRIEVE (DTR), CMS,DCLs, Windows, MS-Office, MPP, Function Point

Languages: VAX-COBOL, MF-COBOL, HP-COBOL.

Front End: Intact, DEVELOPER-2000

Back End: RMS, ORACLE

Domain & Management Proficiency

Wealth Management : Managed Funds in Investments, Superannuation and Pension

Project Management

Education & Training

Completed Graduation in Science (Physics, Chemistry & Mathematics) from Calcutta University in 1983.

Attended training on First Level Managers.

NCFM Certified.

Certified COBOL Developer from CSI, Kolkata.

PMP Training (conducted by HCL Internal faculty)

Overseas Experience

4+ years in Sydney, Australia.

Current Address : Elite Hotel, 133 Carabella St, Kiribilli, Sydney, NSW-2061, Australia.

Permanent Address : 1/3, BANAMALI GHOSAL LANE, BEHALA, KOLKATA-700034, WEST BENGAL,

India

Professional Experience

HCL TECHNOLOGIES LTD., GURGAON

Group Project Manager [Oct '00 to Till Date]

Responsibilities

As a single point of contact for customers, ensured high customer satisfaction and retention

and enhanced business prospects by creating a huge customer base thereby improving the CSAT index.

Managing both Development & Production Support Projects by leading a high profile team of

60+ team members.

System owner of one of the client’s application which is TRUST.

Convincingly finalizing the Cost, Quality and Schedule of the projects in joint discussion with the clients.

Actively participating & supervising in Design, Development, Implementation, Testing & Maintenance for several projects.

Planned directed and deployed Acceptance / Production implementation & coordinated support from offshore/onshore.

Effectively guiding & coaching new team members to consistently deliver world-class quality systems on time and simultaneously striving for individual success.

Created quality awareness in the team and enforced strict quality compliance.

Continued thrust on preparing and maintaining quality documents, to be ready for audits at

any time.

Responsible for multiple metrics preparation for Development & Production Support Projects as per CMMI Guidelines.

To meet the KPIs as part of management like increase in PM%, FBI (Fresher Billing Index).

THE PEERLESS GENERAL FINANCE & INVESTMENT CO. LTD., KOLKATA

Senior Systems Analyst [Sep '90 to Sep '00]

Responsibilities

Actively participated in Design, Development, Implementation, Testing & Maintenance for several projects.

With sheer managerial expertise supervised all activities related to allocation and monitoring peer work.

Periodically informed senior managers about the project status.

Annexure of Unique Projects Executed

PROJECT Summary (In Reverse Chronological Order)

1. Company : HCL TECHNOLOGIES LTD.

Client : BT FINANCIAL GROUP – AUSTRALIA.

Project : SUPERSTREAM-CONTRIBUTION

Time Period : Oct’2014 to Till Date

Team Size : 7 (Seven) Project Description : This project is related to Australian Legislative Project.

Role & Responsibilities: As an IT Project Manager, I am fully responsible to manage this project

worth of more than $600K. The team member consists from client side and TCS.



Project : APRA’14 REPORTING (Australian Prudential Regulation Authority)

Time Period : Dec’2013 to Sep’2014

Team Size : 8 (Eight) Project Description : APRA introduced a series of reform for Superannuation industry in the

manner RSE’s provide the details. In total 38 reporting standards are added by

APRA for data reports submitted by APRA. The project deals with enhancing system to generate reports having data which will be submitted to APRA. It is an

Australian Taxation project.

Role & Responsibilities: As an IT Project Manager, I am fully responsible to manage this project

worth of more than $900K. It contains all products of Retail and WRAP. Managing 2 platforms which are

TRUST and WRAP for delivering this project successfully.



Project : LEGISLATIVE FY14.

Time Period : July’2013 to Oct’2014

Team Size : 22 (Twenty-two) Project Description : Working on many projects of legislative reporting and new requirements

for Australian Tax Office (ATO). Projects are Annual Income Investment Report (AIIR), Lost Member Reporting (LMR), Member Contribution Statements (MCS), Unclaimed Super Money (USM), TFN Notifications/Updates and Refund of Excess Contributions etc.

Role & Responsibilities: As an IT Project Manager, I am responsible to manage this project worth

of more than $1 million.

Responsibilities are to get funding approval from business owner,

to manage full SDLC processes successfully & reporting to all managers.


Client : BT FINANCIAL GROUP – AUSTRALIA Project : PROCESS IMPROVEMENT PROJECT

Time Period : October’2K to Oct’2014. Team Size : 25 (Twenty Five)

Project Details : Bankers Trust Australia Ltd. has been part of the

Australian Financial Market for more than 25 years and has grown to become one

of Australia’s leading financial institution.

This project was initiated to make the system more flexible, more user friendly &

to fulfill the requirements of the users.

Role & Responsibilities: As an IT Project Manager, I am responsible to manage this

project. Responsibilities are to get funding approval from business

owner, to manage full SDLC processes & reporting to all

managers. All the assignments are part of BAU (L3) work which are

related to Business changes, Process Improvement & Bug Fixes.



Project : BT PRODUCTION SUPPORT PROJECT

Time Period : June’2009 to Oct’2014.

Team Size : 39 (Thirty-nine)

Project Description : BT Financial Group is one of Australia’s leading financial institutions.

Taking advantage of the time difference between Australia and India

(Australia ahead by approx. 5.5 hrs), and also cost-effective resourcing, BT decided to outsource the overnight

support of its applications running in the Production environment.

Over the period of time, HCL has started L2 supporting of 19 business applications. The HCLT’s team supports the

end of day batch jobs as well as BAU Venice calls. Whenever there is a problem in the software, an SMS is send to

the HCLT PS or the Operator from Data Center contacts HCLT PS through telephone. On receiving the SMS

message, HCLT PS informs the Data Center in Sydney that the problem is being looked into.

HCLT PS has defined SLAs to fix the problem and if the problem is not resolved within the defined SLAs, it is

escalated to BT Secondary. BT Secondary either informs HCLT PS of suggested solution or escalates the problem

to the Tertiary support person. BT Secondary also informs the Data Center of the status of the problem. Once the

problem is solved, HCLT PS informs Data Centre to re-execute the job and also updates all the problems in the

callout document for informing to individual application’s manager (client side).

Role & Responsibilities: As a project manager, I am responsible to participate in management

meeting with customer & HCL Sr. Managers, to prepare roster sheet, to track SLA of the project & to take managerial decisions related to project. Also responsible for preparing different metrics like MTTR, Service Request Resolution %, KEDB Usage %.



Project : FUTURE OF FINANCIAL ADVISER (FOFA)

Time Period : Feb’2012 to June’2013. Team Size : 20 (Twenty) Project Description : Future of Financial Advice (FOFA) announced by for Financial Services,

Superannuation industry will improve the trust and confidence of Australian retail

investors in the financial planning sector. They are designed to tackle conflicts of

interest that have threatened the quality of financial advice that has been provided

to Australian investors. The project is to unbundle the fee charged to the client.

Implement the Adhoc Advice fee “One-off advice fee” and ongoing fee for BTFG

Investments, Superannuation and Pension clients in accordance with FOFA

Program. The project scope is to let investor know what percentage of fee is paid

to advisor, platform and fund managers.

Role & Responsibilities: As an IT Project Manager, I was responsible to manage this

Project worth of $1.4 million

Responsibilities were to get funding approval from business

owner, to manage full SDLC processes & to report to all

managers.



Project : ASGARD MIGRATION PROJECT

Time Period : August’2009 to June’2010. Team Size : 8 (Eight)

Project Description : Westpac Financial Service bought Asgard Financial Services.

Asgard wants to use the existing system of BTFG which is TRUST. So for

this, data conversion stream is happening which will migrate the existing data of

Asgard into TRUST system.

Role & Responsibilities: As a project leader cum manager, I was responsible to carry

out Review, Analysis, Estimation, Preparation of HLD/LLD, Coding, Unit Testing & Acceptance / Production

implementation & support from offshore.



Project : YE2009 PROJECT

Time Period : January’2009 to July’2009. Team Size : 6 (Eight)

Project Description : June’09 is the Financial Year close in Australia. The project is

related to processing all consolidated statements which includes Tax

Statement, Investment Statement, Withdrawal Statement and all related

legislative changes.


out Review, Analysis, Estimation, Preparation of HLD/LLD, Coding, Unit Testing & Acceptance / Production

implementation & support from offshore.



Project : 2006 FEDERAL BUDGET SUPERANNUATION

CHANGES.

Time Period : November’2006 to December’2008. Team Size : 8 (Eight) Project Description : In the May 2006 Budget, the Federal Government of Australia announced

their plan to simplify and streamline superannuation. Part of the plan was to

remove tax on superannuation payments investors age 60 and over and to reduce

the number of Eligible Termination Payments components from 8 to 2.

This project is to change in the TRUST system for the redemption functionality for

the retail Superannuation products and Allocated Pension products to ensure

compliance with the Superannuation and Taxation legislation changes resulting

from the 2006 Federal budget.


out Review, Analysis, Estimation, Preparation of HLD/LLD, Coding, Unit

Testing & Acceptance / Production implementation & support from offshore.



Project : IPAC TRANSITION OUT PROJECT.

Time Period : January’2006 to October’2006. Team Size : 6 (Six) Project Description : BT Financial Group provides unit registry and administrative services for ipac

Asset Management Ltd. This agreement expires on 1 April 2006. There is a

provision in the contract that allows for a 2 year period from contract expiry to

the completion of the transition process. The current project is to migrate all

the investors with all their relevant static and financial transaction data to ipac

Asset Management Ltd.

Role & Responsibilities: As a project leader, I was responsible to carry

out Analysis, Estimation, Preparation of HLD/LLD, Coding, Unit Testing &

Acceptance / Production implementation & support from offshore.



Project : BT RELATIONSHIP PROJECT.

Time Period : August’2005 to Dec’2005

Team Size : 5 (Five) Project Description : This project will deliver a single Adviser/Planner view across all BT

Product Systems. Changes are required to meet mandatory CIS requirements

where CIS will now be the source-of-truth for Advisers/Planners static and

demographic data.

The current system interface to CIS will be enhanced for Trust to accept this

information. New Agent details as well as changes to names and addresses will

only be accepted from CIS.

The project has 2 stages, i.e.

1. BT Relationship – Transition & Cleanup

2. BT Relationship

Role & Responsibilities: As a team leader, I was responsible to carry out Analysis,

Preparation of HLD/LLD, Coding, Unit Testing & Acceptance/Production implementation & support from offshore



Project : DISTRIBUTION RECONCILIATION PROJECT

Time Period : January’2005 to July’2005

Team Size : 4 (Four) Project Description : The current distribution process in TRUST is deficient in that there are

very few controls/checks built into the process. The current controls & checks are

done manually and require specialized technical skills and a very high level of

knowledge of Trust’s distribution functionality.

Errors in distribution posting have a very high customer impact and are costly to

fix and take considerable time.

This project aims to prevent errors in the distribution by adding additional checks

to the process before transactions are posted. This enables early detection of errors

and simpler rectification of problems

Role & Responsibilities: As a team leader, I was responsible to carry out Analysis,

Preparation of HLD/LLD, Coding, Unit Testing & Acceptance /

Production implementation & support from offshore



Project : PSBS MIGRATION PROJECT

Time Period : Sep. ’2003 to December’2004. Team Size : 6 (Six) Project Description : The Registry Consolidation project has originated from the integration of

the BT Financial Group business with the Sagitta business (Sagitta being the

integrated Rothschild Australia Asset Management [RAAM] ) and Westpac

Financial Services [WFS] businesses). The data conversion stream for this project

has been broken into multiple phases.

Phase 1 dealt with migrating all the Sagitta products and only the general

investment products of Westpac Financial Services onto TRUST.

Phase 2 (PSBS Migration) will deal with migrating the Westpac Super fund data

across to TRUST, which are

WSSF: - Westpac Superannuation Savings Fund.

WSIF: - Westpac Superannuation Investment Fund.

GRPS: - Westpac Group Personal Super Fund.

Since the project is migrating all the products that are maintained in Westpac

PSBS database, so it is named as “PSBS Migration Project”.

The full name of PSBS is “Personnel Superannuation &

Business System”.

PSBS is a Westpac Database System where the Westpac Superannuation Savings

Fund (WSSF) and Westpac Superannuation Investment Fund (WSIF) as well as

the open Groups Personal Super (GRPS) Funds are administered.

WSSF & WSIF are Personnel Super Products whereas GRPS is a General

Investment Product even though administered on the PSBS system.

Westpac on VAX/VMS System maintains it and the language that is used is

“Powerhouse”.

Role & Responsibilities : As a team member, I was responsible to carry out Analysis,

Preparation of HLD, Coding, Unit Testing & Acceptance / Production implementation & support

from offshore. From offshore, I am the only team member & the rest 2 team members are from the

client side.


Client : BT FINANCIAL GROUP – AUSTRALIA. Project : BT INTEGRATION - CONVERSION PROJECT

Time Period : November’2002 to September’2003

Team Size : 11 (Eleven) Project Description : The Registry Integration project has originated from the integration of the

BT Financial Group business with the newly formed Sagitta business (Sagitta

being the integrated Rothschild Australia Asset Management [RAAM] and

Westpac Financial Services [WFS] businesses). This new Wealth Management

business is a 100% owned Westpac subsidiary operating as a separate organization

with a separate branding and charter.

Each of these three businesses has a suite of software applications to support the

underlying business. As part of the integration, these applications need to be

rationalized and the decision has been made for all the Registry functionality and

product administration to be migrated to BT’s TRUST application. All WFS and

RAAM retail investment products will be administered on TRUST, and all WFS

and RAAM Superannuation and retirement products (excluding PPS) will be

‘rolled over’ to the open BT products in a process known as ‘successor funding’.

Also as a result of the Westpac purchase of BT Financial Group a decision has

been made to utilize BT’s Registry system (TRUST) for the administration of the

majority of products that will be offered under the new BT brand name. As part of

the integration process the existing BT BIS product offering will be consolidated

under the one Trust.

This project has 3 phases:

Transition of Westpac data onto TRUST and transition of imaging.

Transition of Sagitta data onto TRUST and transition of imaging

BIS consolidation for BT

Role & Responsibilities : As a team leader cum member, I was

responsible to carry out Analysis, Preparation of HLD, Coding, Unit Testing &

Acceptance / Production support from offshore. I was also responsible for guiding the team members & monitoring their work, leading the

team, preparation of quality documents, sending daily status to our onsite client and daily

communication with the onsite client for this project.

15. Company : THE PEERLESS GENERAL FINANCE & INVESTMENT

COMPANY LTD., INDIA Client : THE PEERLESS GENERAL FINANCE & INVESTMENT

COMPANY LTD., INDIA

Project : PERSONAL INFORMATION SYSTEM

Time Period : July’96 to Sep‘2k.

Team Size : 3 (Three)

Project Description : The application is an integrated Personal Information Repository

encompassing the whole gamut of Personnel resources information.

The following functionality modules were developed:

1. Employee’s Demographic Details Module

2. Employee’s Benefits related Module.

3. Employee’s Appraisal / Growth Path Module

4. Employee’s Service Condition/Misconduct

related module.

Role & Responsibilities : As a team member I was responsible to carry out the Design,

Development, Implementation, Testing & Maintenance.


COMPANY LTD., INDIA Client : PEERLESS ABASAN FINANCE LTD., INDIA

Project : HOUSING FINANCE APPLICATION

Time Period : Mar’95 to Jan’96.

Team Size : 3 (Three)

Project Description : The project revolves around the activities of a

housing finance company governed by NHB (National Housing Bank) guidelines.

The Company floats various Deposit Schemes and provides housing loan to

subscribers under various terms and conditions.

The modules developed were:

1. Deposit Schemes

2. Brokerage Management & Commission Payment.

The system caters for the entire tracking of a deposit account right from the on-line

issuance of post-dated warrants/certificates to the final maturity payment

and payment of brokerage to agents for marketing deposit schemes.

Role & Responsibilities : As a team member I was responsible to carry out the Design,

Development, Implementation & Testing.


COMPANY LTD., INDIA Client : THE PEERLESS GENERAL FINANCE & INVESTMENT

COMPANY LTD., INDIA Project : VARIOUS DEPOSIT SCHEMES APPLICATION & MAINTENANCE

Time Period : Sep ’90 to Sep’2k.

Team Size : 10 (Ten)

Project Description : The project revolves around the activities of non-

Banking finance company governed by RNBC (Residuary Non-Banking Company)

guidelines.

The Company floats various Recurring & Fixed Deposit Schemes under various

terms and conditions.

The project entails collections of Certificate Holders against various Recurring

Deposit Schemes of Peerless involving about 10 GB database.

The modules developed were:

1. On-line Deposit by Certificate Holder & Certificate

Printing.

2. On-line Subsequent Payment by Certificate Holder

& Receipt Printing.

3. Information to Certificate Holders one month before the

Maturity Date.

4. On-line Certificate Master Updation/Deletion/Enquiry

System.

5. Commission payments to Agents.

6. Several Integrated MIS information.

Role & Responsibilities : As a team leader cum member, I was

responsible to carry out the Design, Development, Implementation,

Testing & Maintenance. I was also responsible to prepare the Status

Reports and Monitor the work of other Team Members and sent it

across to my Manager every week.

Resume -Arunangshu Chowdhury

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