- 1. KERRY GRUBB816-918-4218 506 S Grove Rd Richardson, TX
[email protected] PROFILEResults-driven, achievement
focused leader and manager; excellent ability to visualize target
and identify stepsrequired to attain goal.Respected team leader
with record of inspiring high morale and exceptional customer
service.Strong problem resolution skills; able to prioritize a
broad range of responsibilities.Areas of Effectivenessh Financial
and Operation Costh Revenue Generationh P & L / Budget
AccountabilityControlh Training/Development/Motivation h Customer
Service & Relations h Problem Solving and Crisis Managementh
Inventory Managementh Forecasting and Strategic Planning h Special
Events SELECTED ACCOMPLISHMENTSHelped Pierponts achieve 11 Diners
Choice awards through OpenTable.com including 1st in Steak and 3rd
in BestOverall Restaurant Kansas City.Helped Pierponts achieve
numerous awards from Wine Spectator and Wine Enthusiast magazines
including the"Award of Ultimate Distinction" from Wine Enthusiast
in 2008.Helped Pierponts achieve wine service recognition awards
from Sant and Restaurant Hospitality magazines as wellas numerous
local media awards. SUMMARY OF QUALIFICATIONSMANAGEMENT /
LEADERSHIPManaged the daily operations of upscale fine dining
steakhouse with $4 million in annual sales.Oversaw all aspects of
business operations including budgeting, cost control, payroll, and
accounting.Fostered a team atmosphere through coaching, training,
communication, and motivation.Developed and mentored management
team for future growth and responsibility.Conceptualized and
implemented several innovative menu concepts to increase
sales.OPERATIONSCreated a hotel concierge reward program to direct
out of town visitors in to the restaurant.Monitored and ensured the
cleanliness and maintenance of a 3 level- 12,000 square foot
restaurant.Supervised scheduling of 60-75 employees and made sure
all staff were trained and compliant with local laws.Oversaw Point
of Sale maintenance and training. Proficient in Micros, Excel , and
Word.CUSTOMER SERVICEConducted weekly meetings with service staff
focusing on delivering an outstanding customer experience.Trained
front of house staff in how to best utilize Open Table to enhance
repeat guests experiences.Created atmosphere that allowed employees
to address and resolve customer concerns quickly and
efficiently.Recognized and rewarded outstanding guest service
comments daily and weekly.
2. PROFESSIONAL EXPERIENCE2009 - 2010 Macaroni Grill,
Lewisville, Texash Bar and Catering Manager1994 - 2009 Anderson
Restaurant Group, Kansas City, Moh Executive General Manager -
Union Station Restaurants: Pierponts at Union Station,Union Cafe,
Over There Cafe, Nine Muses Cafeh General Manager - Pierponts at
Union Station (2000-2009)h Manager - Pierponts at Union Station
(1999-2000)h Manager - Hereford House (1995-1999)h Server -
Hereford House (1994-1995)1992 - 1994 Hilton Plaza Inn, Kansas
City, Mo.h Director of Housekeeping1991 - 1992 Copaken White and
Blitt, Kansas City, Mo.h Director of Housekeeping1989 - 1991 The
Ritz Carlton, Kansas City, Mo.h Reservation / PBX Managerh Director
of Housekeepingh Front Office Manager1978 - 1989 Hyatt Hotels,
Dallas Tx. / Kansas City Mo.h Front Office Manager, Director of
Housekeeping- Kansas Cityh Assistant Director of Housekeeping,
Assistant Front Office Manager, Assistant BellCaptain-
DallasEDUCATIONUniversity of Texas at DallasRichland
CollegeSouthern Methodist University