Results Only Work Environment The Future of Work in Government
Mar 27, 2015
Results Only Work Environment
The Future of Work in Government
Human Services and Public Health Department of Hennepin County
• 2,700 staff
• 21 Service Areas
• Multiple programs within these Service Areas
• Multiple Work Sites
Human Services and Public Health Department 2009 Goals:Telework
• Go Green
• Reduce infrastructure costs
• Reduce parking and mileage expenditures
• Utilize technology
Human Services and Public Health Department Goals:
• Regionalization: Services available in communities where clients live.
• Client Service Delivery Model: Integration of services, eliminating silos.
and
Minnesota Department of Transportation Grant
• Goal: Reduce traffic during peak travel times• Services of CultureRx for two years
– Trained first 500 staff and leaders– Trained Internal Change Agents to lead transformational
(culture) change– Provided ongoing support
…In the
News
We trashed the labels:
Tele-workerFlexible schedule
Telecommuter
Office-only worker
We Focus on The Work
What’s your job?
What if you had control over your time?
What if you were crystal clear about your results?
What if you were supported in making responsible decisions about work/life balance?
Each person is free to do whatever they want, whenever they
wantas long as the work gets
done.
A Results-Only Work Environment is where:
• Each job has concrete goals and results
• Expected results are clear
• Employees have responsibility for how they achieve their results
• Performance is measured by results
Expectations of Employees
• Manage their work and their time to achieve their results
• Full complement of hours must be worked
• Work together to find efficiencies and better ways of doing business
Expectations of Employees
Do Your Job.(and do it well)
Expectations for Leaders
• Trust employees to do the right thing
• Be clear about expected results
• Actively monitor those results
• Coach for success, take corrective action if not achieved
Expectations for Leaders
• Be clear about your own results
• Role model a focus on the work
• Be open to new ideas
• Access resources and support to sustain changes
Expectations for Leaders
Manage the Work,
Not the People
HSPHD Reporting and Measuring Results
• Results Project
• Results discussions
• Involving staff in determining results
• Gathering results from all teams in department
Where
do
we
start?Get the map.
Answer these questions:
•Why does your team exist?
•What work do you do?
•What do you hope to achieve by doing this work?
Answer these questions:
•What indicates you are doing good work?
•What do you want to do better?
•How will you communicate progress?
Then…Do…check…Do…!
HSPHD Gains
• Improved service to clients
• Increased productivity
• Engaged, productive work force
• Succession planning
HSPHD Gains
• Employer of choice
• Encourage and foster innovation and growth of the agency
• Reduction in parking, mileage and space expenditures
Employee Gains
• Confidence in Performance
• Diversity and Inclusion
• Health and Wellness
• Work/Life Balance
Questions?Contact:
Kara Terry,
ROWE Project [email protected]
612-600-9124
Carolyn Vreeman,
ROWE Change [email protected]
612-396-3257