Responsive approaches: Redesigning websites for Duke, NCSU & UNC Libraries Emily Daly, Head of Assessment & User Experience, Duke University Libraries Charlie Morris, User Experience Development Librarian, NCSU Libraries Kim Vassiliadis, Head of User Experience, UNC Libraries TRLN Annual Meeting | July 23, 2014
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Responsive Approaches: Redesigning websites for Duke, NCSU & UNC Libraries
In the last academic year, staff at Duke, NCSU and UNC Libraries redesigned their web presence to create more modern and user-centered sites. Staff at each institution had the same fundamental goal -- improve their website for their researchers -- but each approached the significant undertaking from a different perspective, incorporating research, communication strategies and assessment techniques most appropriate for their libraries and clientele. During this session, staff closely involved with the website redesigns at Duke, NCSU and UNC Libraries will describe their redesign process, the key changes they implemented, and their plans to maintain reliable, current and user-focused websites.
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Responsive approaches: Redesigning websites for Duke, NCSU & UNC Libraries
Emily Daly, Head of Assessment & User Experience, Duke University Libraries
Charlie Morris, User Experience Development Librarian, NCSU Libraries
Kim Vassiliadis, Head of User Experience, UNC Libraries
TRLN Annual Meeting | July 23, 2014
By the numbers
DUKE NCSU UNC
CMS Drupal Drupal WordPress
Timeframe Oct 12 - Jan 13 Nov 13 - May 14 Oct 12 - Aug 13
Consultants In-house + 1 content editor
In-house In-house
Content Editors 70+ 84 70+
# of Pages 910 (down from 4000+ pages)
1,617 nodes 360 (down from 30,000+ pages)
Responsive Update:
Scoped for Design
Before
What our needs were
● Responsive Web Design● Flat design● User interface templates○ brand
Minimalist approach
● not a redesign● phased approach is okay● “Getting Real”
● 30,000 manually coded files● No real content oversight● Organizational focused, not user focused
Why a Redesign?
RIP1998 - 2013
From This...
To This!
Goal 1: DiscoveryUsers know where to start to conduct research or find information about the libraries and they are able to successfully find the research materials or information they need.
Goal 2: AccessUsers can easily access library materials, including books, journals, articles, DVDs, Special Collections, and digital collections.
* Access to Branches as open/available physical locations
Goal 3: ServicesUsers can easily find information about library resources, services and expertise available.
Goal 4: BrandingUsers view the Libraries as knowledgeable, reliable, helpful, consistent, welcoming, professional, and approachable
Goal 5: Device neutralityUsers can interact with the website on whatever device they use
User-Centered Website Goals
Worked with ALL content owners
Content Inventory
● Wish List● Usability
User Feedback
Since Launch
Future Plans
● Content Audits● User Testing● Constant Care & Feeding