Date Received Last name First name Congress Office Subject Assigned to Update Email Response Formal Response Closed Remarks 11-Aug Warren / Travel Pay Resource Mngmt. 11-Aug McGovern/ Medicare/Choice 8/15/2016 8-Aug McGovern/ Dental sent email to for update 8/22 29-Jul McGovern/ Veterans Choice Resource Mngmt. 18-Aug McGovern/ Travel expense reimbursement Resource Mngmt. 23-Aug /McGovern application 28-Aug McGovern/ Pending bills Resource Mngmt. received email update 8-Sep McGovern/ Billing questions NHM Resource Mgt Supv +45 Letter signed for sent back to for mailing 9-Sep Neal/ Difficulty obtaining Dentures 13-Sep Mcgovern/ pain/depressed/no assistance /Worcester 13-Sep /Warren Billing questions NHM Supervison transferred to on 23 Sept 15-Sep McGovern/ CHOICE NHM Resource Mgt Supv 9/16/2016 9/16/2016 22-Sep McGovern Billing questions NHM Resource Mgt Supv 29-Sep Mcgovern health concerns 7-Oct Mcgovern pain medication 11-Oct Mcgovern/ health net/ eligibility NHM Resource Mgt Supv 10/11/2016 10/11/2016 20-Oct Medical Records 10/21/2016 10/21/2016 21-Oct /McGovern Billing questions NHM Resource Mgt Supv 10/21/2016 10/21/2016 9-Nov-16 McGovern Community Dental Approval 11/9/2016 11/9/2016 On-going approvals will be required as care continues 21-Nov /McGovern Medical/Prescription concerns 23-Nov South County Physical Therapy /McGovern Choice NHM Resource Mgt Supv 30-Nov of Belchertown, Massachusetts (b) (b) (b) (b) (b) (b) (6) (b) (6) (b) (b) (6) (b) (b) (6) (b) (6) (b) (6) (b) (b) (b) (b) (b) (b) (b) (b) (6) (b) (6) (b) (6) (b) (6) (b) (b) (6) (b) (6) (b) (6) (b) (6) (b) (6) (b) (6) (b) (b) (6) (b) (6) (b) (b) (6) (b) (b) (6) (b) (6) (b) (6) (b) (6) (b) (6) (b) (6) (b) (6) (b) (6) (b) (6) (b) (6) (b) (b) (6) (b) (6) (b) (6) (b) (6) (b) (6) (b) (6) (b) (b) (6) (b) (b) (6) 18-05500-F011
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Response Response Closed Remarks - WWLP...Received Last name First name Congress Office Subject Assigned to Update ... 11-Aug McGovern/ Medicare/Choice 8/15/2016 8-Aug McGovern/ Dental
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Date
Received Last name First name Congress Office Subject Assigned to Update
Email
Response
Formal
Response Closed Remarks
11-Aug Warren / Travel Pay Resource Mngmt.
11-Aug McGovern/ Medicare/Choice 8/15/2016
8-Aug McGovern/ Dental sent email to for update 8/22
29-Jul McGovern/ Veterans Choice Resource Mngmt.
18-Aug McGovern/
Travel expense
reimbursement Resource Mngmt.
23-Aug /McGovern
application
28-Aug McGovern/ Pending bills Resource Mngmt. received email update
Received Last name First name Congress Office Subject Assigned to Update Email Response Formal Response Closed Remarks
8/9/16 McGovern Hospital Stay requirements Closed multi e-mail/phone 22-Aug 8/22/16 Sent to email for update 8/22
8/11/16 Neal/ Audiology Appointment Closed 8/10/16 multi e-mail/phone 8/10/16 Patient response routed through Congressional staffer
7/14/16 Warren/ Non-VA Care Dispute Closed 9/22/16 multi e-mail/phone 9/22/16 Patient response routed through Congressional staffer
7/18/16 Pharmacy/Disparaging remarks Closed 12/8/15 multi e-mail/phone 12/8/15 Patient response routed through Congressional staffer
7/26/16 Neal/ Payroll Issue DFAS 8/15/2016 9/27/16 multi e-mail/phone 9/27/16 Patient response routed through Congressional staffer
9/8/16 Nea Dentures Closed 10/11/16 multi e-mail/phone First appt for dentures: 10/19/2016
9/28/16 McGovern Mental Health Appt. Closed 10/03/20106 multi e-mail/phone 10/3/16 Patient response routed through Congressional staffer
9/30/16 McGovern WOPC/Primary Care Closed 12/4/16 multi e-mail/phone 12/4/16 Patient response routed through Congressional staffer
10/4/16 McGovern HealthNet Payments Closed 10/11/16 multi e-mail/phone 10/11/16 Patient response routed through Congressional staffer
11/22/16 /McGovern Physical theraphy/choice Closed 12/6/16 multi e-mail/phone 12/6/16 Patient response routed through Congressional staffer
12/13/16 /McGovern Reimbursement Closed multi e-mail/phone multi e-mail/phone 12/18/16 Time sensitive - Patient response routed through Congressional staffer
11/9/16 McGovern Dental/Non-Va Closed 12/2/16 multi e-mail/phone 12/2/16 Patient response routed through Congressional staffer
12/1/16 /McGovern Eligbility/Enrollment Closed 12/14/16 multi e-mail/phone 12/14/16 Patient response routed through Congressional staffer
11/22/16 /McGovern Physical Therapy Closed 12/6/16 multi e-mail/phone 12/6/16 Patient response routed through Congressional staffer
11/16/16 McGovern Prescriptions Closed 12/23/16 multi e-mail/phone 12/23/16 Patient response routed through Congressional staffer
12/14/16 McGovern Dental 12/14/2016 multi e-mail/phone multi e-mail/phone 12/16/16 Trans to Boston VA
10/19/16 McGovern/ Non-VA Billing Dispute Closed multi e-mail/phone multi e-mail/phone 10/21/17 Patient response routed through Congressional staffer
12/8/16 Neal/ a Prescriptions Closed multi e-mail/phone multi e-mail/phone 1/3/17 Patient response routed through Congressional staffer
10/16/16 McGovern Billing Closed multi e-mail/phone multi e-mail/phone 10/16/16 Patient response routed through Congressional staffer
10/20/16 Neal/ Medical Records 10/21/2016 multi e-mail/phone multi e-mail/phone 10/21/16 Patient response routed through Congressional staffer
1/4/17 /McGovern VA Hiring Policy Closed multi e-mail/phone multi e-mail/phone 1/4/17 Patient response routed through Congressional staffer
1/25/17 VISN1/ Co-payments 12/25/2017 multi e-mail/phone multi e-mail/phone 2/1/17 Pending Veteran Follow-up
1/24/17 Neal Billing Closed multi e-mail/phone multi e-mail/phone 2/1/17 Patient response routed through Congressional staffer
1/27/17 McGovern/ Bariatric Bed Emergency 1/30/2017 multi e-mail/phone multi e-mail/phone 2/21/17 Prostetics to order replace bed
2/3/17 McGovern Choice Busniess Office/ Closed multi e-mail/phone multi e-mail/phone 3/29/17 Patient response routed through Congressional staffer
2/22/17 Tsongas Pharamcy 3/8/2017 3/17/17 multi e-mail/phone 3/17/17 Patient response routed through Congressional staffer
3/16/17 McGovern Claims Inquiry Closed multi e-mail/phone multi e-mail/phone 4/4/17 Patient response routed through Congressional staffer
3/16/17 McGovern Quilting Programs 4/4/2017 multi e-mail/phone multi e-mail/phone 4/4/17 Patient response routed through Congressional staffer
3/21/17 McGovern Pharmacy 3/21/2017 multi e-mail/phone multi e-mail/phone 5/11/17 Pending Cariology appt. April 3
3/22/17 R. Blumenthal Comp & Pen? 3/21/2017 multi e-mail/phone multi e-mail/phone 3/22/17 Pending C&P appt. 3-28
3/8/17 W. Boyalston VSO/ Billing/Eligibility 3/30/2017 3/30/17 multi e-mail/phone 3/30/17 Impending De-enrollment
4/5/17 Eliz. Warren Pharmacy billing Closed 4/17/17 multi e-mail/phone 4/20/17 signed. Sent USPS
4/6/17 McGovern Medical Records/Purple Heart Closed multi e-mail/phone multi e-mail/phone 4/12/17 Records destroyed in St. Louis fire
4/19/17 /Neal Optometry Complaint Closed 4/26/17 multi e-mail/phone 6/1/17 Patient response routed through Congressional staffer
4/19/17 /Neal Optometry Billing Closed 5/5/17 multi e-mail/phone 7/1/17 Patient response routed through Congressional staffer
4/19/17 McGovern Transport to JFK Bldg. 4/20/2017 multi e-mail/phone multi e-mail/phone 4/20/17 Veteran found ride for meeting.
5/23/17 /McGovern HealthNet Remitances Closed multi e-mail/phone multi e-mail/phone Patient response routed through Congressional staffer
5/23/17 /McGovern HealthNet Appointment Closed multi e-mail/phone multi e-mail/phone Patient response routed through Congressional staffer
5/30/17 /Warren Meds on Hold 5/30/2017 5/30/17 multi e-mail/phone 5/30/17 Patient response routed through Congressional staffer
6/6/17 McGovern HealthNet 6/9/2017 multi e-mail/phone multi e-mail/phone Patient response routed through Congressional staffer
6/13/17 / John Faso HealthNet Payments 6/13/2017 multi e-mail/phone multi e-mail/phone Patient response routed through Congressional staffer
6/16/17 McGovern Choice Cancellation Closed 6/21/20107 multi e-mail/phone 6/20/17 Patient response routed through Congressional staffer
6/20/17 /Tsongas Choice Payments Closed 6/20/20107 multi e-mail/phone 6/22/17 Patient response routed through Congressional staffer
6/20/17 McGovern Choice Payments Closed 6/21/17 multi e-mail/phone 6/21/17 Patient response routed through Congressional staffer
7/6/17 McGovern Dental Care Request Closed 7/17/17 multi e-mail/phone 7/17/17 Patient response routed through Congressional staffer
7/11/17 /Warren Medication/Suicidal Idiation Closed 7/11/17 multi e-mail/phone 7/11/17 Patient response routed through Congressional staffer
7/20/17 /Markey Co-payments Closed 7/20/17 multi e-mail/phone Patient response routed through Congressional staffer
7/21/17 /Markey CLC Transfer Request Closed 7/21/17 multi e-mail/phone Patient response routed through Congressional staffer
8/4/17 /Tsongas Billing Issue Closed 8/9/17 multi e-mail/phone 8/15/17 Patient response routed through Congressional staffer
8/8/17 McGovern Variety of Complaints 8/9/2017 8/9/17 multi e-mail/phone 8/24/17 Patient response routed through Congressional staffer
8/18/17 McGovern TID/SSN on non-VA form Closed 8/24/17 multi e-mail/phone Patient response routed through Congressional staffer
8/17/17 /Warren Methadone 8/17/2017 multi e-mail/phone multi e-mail/phone 9/5/17 Patient response routed through Congressional staffer
8/31/17 /Neal Pharmacy Billing Closed multi e-mail/phone multi e-mail/phone Patient response routed through Congressional staffer
9/8/17 Neal Dental Appt. Closed multi e-mail/phone multi e-mail/phone Patient response routed through Congressional staffer
9/12/17 McGovern VMM without phone ext. Closed multi e-mail/phone multi e-mail/phone 9/21/17 Patient response routed through Congressional staffer
9/11/17 Rep Kulik Meet w/JPC Closed multi e-mail/phone multi e-mail/phone 9/12/17 Patient response routed through Congressional staffer
9/12/17 McGovern South County Physical Therapy Closed multi e-mail/phone multi e-mail/phone 9/27/17 Patient response routed through Congressional staffer
9/11/17 /Kulik PC/MH Complaints Closed multi e-mail/phone multi e-mail/phone 9/25/17 Patient response routed through Congressional staffer
9/20/17 /VISN1 Healthcare/VA Closed multi e-mail/phone multi e-mail/phone Patient response routed through Congressional staffer
9/21/17 Blood Draw Issue Closed multi e-mail/phone multi e-mail/phone 9/21/17 Patient response routed through Congressional staffer
9/28/17 VISN1/Whitehouse Transprotation & HBPC Closed multi e-mail/phone multi e-mail/phone 9/29/17 Patient response routed through Congressional staffer
10/4/17 /Warren SCI Long Term Care Closed multi e-mail/phone multi e-mail/phone 10/4/17 Patient response routed through Congressional staffer
10/4/17 /McGovern Travel Pay Await call back multi e-mail/phone multi e-mail/phone 10/13/17 Patient response routed through Congressional staffer
10/6/17 /Warren Hip/Cataract Surgery Closed multi e-mail/phone multi e-mail/phone 10/18/17 Patient response routed through Congressional staffer
1/18/18 /McGovern Care In The Community Closed multi e-mail/phone multi e-mail/phone TBD Payment issue w/VBA Boston kicked back
1/26/18 /Warren Care In The Community Closed multi e-mail/phone multi e-mail/phone TBD Payment issue w/VBA Boston kicked back
2/5/18 /Neal CLC Transfer Request Closed multi e-mail/phone multi e-mail/phone 2/6/18 Memo Response Sent
2/6/18 TBD TBD /McGovern TBD TBD multi e-mail/phone multi e-mail/phone Patient response routed through Congressional staffer
2/15/18 /McGovern Vet in Asia seeking assistance Loaded vet into system 2/15/18 multi e-mail/phone 2/18/18 Vet loaded into system and can make appts. once deemed eligible
3/2/18 /McGovern Assistance with compensation claim HR provided veteran with req. info 3/19/18 multi e-mail/phone 3/19/18 Vet required information HR had to look up re: past employment
3/19/18 /Neal Vet wants corrections in med record COS met with Vet multi e-mail/phone multi e-mail/phone TBD COS met with Vet/Congressman Neal staffer on 4/9/18
3/28/18 /McGovern Vet needed assistance w/exam appt. Vet provided appt. prior to deadline 3/30/18 multi e-mail/phone 3/30/18 Vet provided an appointment on March 30 in a C&P clinic(b) (6)
(b) (6)
(b) (6)
(b) (6)
(b) (6)
18-05500-F013
15-1470 5-Jan-15 5-Jan-15 Letter re: Ward 8 from family member 00a working on
15-1495 14-Jan-15 14-Jan-15 Cong. from HISA Funds LS sent to 1/14
15-1492 16-Jan-15 16-Jan-15 Cong. - re: RW dental dental sent to 1/16
15-1505 27-Jan-15 27-Jan-15 Cong. patient 00 sent back to - boston pt
15-1500 28-Jan-15 28-Jan-15 Cong. ET MRI 111 sent status 1/28
15-1500 28-Jan-15 28-Jan-15 Cong. ET MRI 00a e-mailed 2/5
15-1531 30-Jan-15 30-Jan-15 Cong. - va eligibility 136 sent to 1/30
15-1512 4-Feb-15 4-Feb-15 Cong. LS adaptations for home 00a e-mailed 2/5
15-1523 5-Feb-15 13-Feb-15 Cong. - LR meds 116 scanned copy to 2/13
15-1537 13-Feb-15 13-Feb-15 Cong. - MRI - ET 111 sent respone to
15-1557 24-Feb-15 24-Feb-15 Cong. VA Benefits - doctor documentation GJ 111 sent to
15-1563 26-Feb-15 26-Feb-15 Congressional - vendor - 136 called - all set
15-1569 27-Feb-15 27-Feb-15 Cong. - LS - sent to
15-1567 27-Feb-15 27-Feb-15 Cong. - ET - MRI claustrophic 111 sent a message
15-1569 27-Feb-15 27-Feb-15 Cong. - LS - sent to
15-1564 27-Feb-15 27-Feb-15 Cong. Fee coverage TM (from member of congress) 136 mailed 3/5
15-1579 6-Mar-15 6-Mar-15 Cong. re: GD eligbility and audiology 136 called - all set
15-1590 6-Mar-15 6-Mar-15 Veteran letter re 98 yo medical services and hbpc 111 called daughter - all set
15-1584 9-Mar-15 9-Mar-15 Cong. - JO travel pay 136 sent response
15-1602 16-Mar-15 16-Mar-15 Veteran Letter - JF PTSD 116\ scanned and sent to