Resource Check-Up & Diagnosis: Conducting a Database Audit Brandi Nieland 2-1-1 Maryland, Baltimore Donnie House 2-1-1 Helpline, Tulsa
Feb 14, 2016
Resource Check-Up & Diagnosis: Conducting a Database Audit
Brandi Nieland2-1-1 Maryland, Baltimore
Donnie House2-1-1 Helpline, Tulsa
2-1-1 Maryland
2-1-1 Oklahoma
Reasons for Conducting a Database Audit•Quality Control
▫Merged Databases▫Software Migrations▫Multiple Users
Reasons for Conducting a Database Audit•AIRS Standard Implementation
▫New Standards•AIRS Accreditation Requirements
▫Secret Shopper▫Review Prior to Site Visit
Adobe Acrobat Document
Types of Database Audits - Oklahoma•Service Type Audits
▫(i.e. Food Pantries)
•Database Element Spot Checks ▫(i.e. Service Hours)▫Download to Access/Excel
•City/County ChecklistAdobe Acrobat
Document
Types of Database Audits•Randomized Agency Record Audit
▫Percentage/Number of Records▫All Updated Records
•Audits vs. Peer Reviews
Audit Tools - Maryland•AIRS Resource Database
Self-Assessment Tool
•Style Guide
•Audit Form
Adobe Acrobat Document
Adobe Acrobat Document
Audit Tools - Oklahoma•Style Guide
•Resource Specialist Checklist
•Audit Form
Adobe Acrobat Document
Adobe Acrobat Document
Adobe Acrobat Document
Adobe Acrobat Document
Audit Process - Maryland•Completing the Audit
▫Review in resource module▫Survey to agency
Audit Process - Oklahoma•Completing the Audit
▫Review in resource module▫Review in contact module▫Review online
Audit Process•Providing Feedback to Specialists•Making Corrections/Adjustments•Keeping Records
Lessons Learned•Objective vs. Subjective•Consistency in the Auditor is Key•Balance Negative and Positive