Resistance Ike And Suzanne

Ike Tucker and Suzanne Pittman

Learning objectives Resistance exercise Understanding resistance Dealing with resistance Resistance Game Questions and Evaluation

To identify the many faces of resistance To distinguish what clients are really

resisting when resisting us To relate client fears with consultant

fears To recognize how a consultant can deal

with resistance

Resistance JeopardyFaces of

Resistance pp.141-48

The Fear & The Wish

pp.154-55

Naming The Resistance

pp.165-66

Don’t Take It Personally

pp. 168-169

Block’s Theories

???

10 10 10 10 10

20 20 20 20 20

30 30 30 30 30

40 40 40 40 40

50 50 50 50 50

The client keeps asking for finerand finer bits of informationFaces 10 pts.

The client says she would reallylike to go ahead with your projectbut the timing is a little offFaces 20 pts.

The client keeps reminding youthat they live in the “Real World”Faces 30 pts.

The most blatant form of resistance,angry words, red face.Faces 40 pts.

This is the toughest of all…nevermeans consent.Faces 50 pts.

Helplessness. Futility.Fear Wish 10 pts.

Confusion. I have too muchinformation. Fear & Wish 20 pts.

High impact. Clear payofffor effort expended.Fear & Wish 30 pts.

Has choices and the powerto act on the situation.Fear & Wish 40 pts.

Choices are clear. Mass ofinformation is simplified.Fear & Wish 50 pts.

Could we stay focused on one area at a time?Name 10 pts.

!!DOUBLE JEOPARDY!!I can’t tell what your real feelings are.Name 20pts.

I’m still trying to find out…..Name 30 pts.

You are very quiet.Name 40 pts.

You seem angry about something.Name 50 pts.

If you take the client’s reactionsPersonally, do it…Personal 10 pts.

If you have done a poor job…Personally 20 pts.

Defenses and resistance are a sign that…Personally 30 pts.

!!DOUBLE JEOPARDY!!The meat of consultation is…

Most questions are…Personally 50 pts.

There is no way to talk clientsout of their resistance, becauseresistance is an … p.161Block 10 pts.

This percent of communicationis through words. P. 164Block 20 pts.

Another way to know that youare encountering resistance is touse your own body as a …p.164Block 30 pts.

When a discussion isconfronting real issues directly, it is not…p.164

They are at a higher risk than outside consultants.Block 50 pts.