8/16/2019 Residents Guide 2015 2016 http://slidepdf.com/reader/full/residents-guide-2015-2016 1/18 Residents’ Guide – Incorporating the Conditions o Residence
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Residentsrsquo Guide 983090983088983089983093ndash983090983088983089983094
Incorporating the Conditions o Residence
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surreyacuk University of Surrey 3
C O N T E N T S
Welcome 4
Customer Charter 6
Management 8
Accommodation Services 8
Estates and Facilities Management 8
Cleaning 8
Court Reception 9
Maintenance 9
Security 9
Finance 10IT Services 10
Student Support Services 10
Mentoring 10
Wardens 10
Housing Associations
(Bellerby Court International House
amp Millennium House only) 11
AndashZ Information 12
Broadband (ResNet) 12
CCTV 12
Childcare 12
Energy Efficiency 12
Heating 12
Insurance 12
Kitchen Equipment 13
Laundry Facilities 13
Linen and Bedding 13
Litter Clearance 13
Locks and Keys 13
Mail and Parcels 14Personal Belongings 14
Refuse Collection and Recycling 14
Religious Texts 15
Repairs 15
SnowIce Clearance 15
Security Health and Safety 16
Emergencies 16
Electrical Safety 18
Fire Safety 18
Gas Safety 18
General Health and Safety 19
Policies 20
Accommodation for
Students with Disabilities 20
Allocation Policy 21
Application Procedure 21
Complaints 21
Contractual Relationship 21
Paying for your room 22
Conditions of Residence 24Abandoned Property 24
Access to Your Accommodation 24
Arrival 24
Bicycles 24
Business Use 24
Cleaning 24
Council Tax 25
Damage 25
Data Protection 25
Departure and Giving Notice to Leave Early 26
Deposits 26
Drug Misuse 26
Electoral Registration 27
Electrical Appliances 27
Furniture 27
Guests 27
Health and Safety 27
Inventory 27
Keys and Locks 27
Misconduct 28
Noise 28
Parking 30
Parties 30
Pets 30
Posters 30
Rent 30Room Changes 31
Security of Rooms and Property 31
Single Sex flatsfloors 31
Smoking 31
Sub-letting of Rooms 31
Summer Vacation Residence 31
Television 31
Useful Contacts 32
THE UNIVERSITYOF SURREY RANKS
SECOND CHEAPESTPLACE TO LIVE
AND OFFERS THE MOSTAFFORDABLE SINGLE ROOMS
OUT OF THE TOP TEN
UNIVERSITIES IN THE2016 GUARDIANLEAGUE TABLES
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surreyacuk University of Surrey 5
W E L C O M E
Dear Resident
We would like to welcome you to your Accommodation at theUniversity o Surrey
During your time here you are supported by a ull team o
proessional services rom across the University Please inormus o any issues you may have so we can work with you to
overcome any problems quickly and easily
Staying in University accommodation will play a big part inyour student lie whilst at Surrey You will be sharing withstudents not only taking different courses but also c oming
rom many different parts o the world introducing you tosome great riends and making unorgettable memories This
Guide will provide you with all the inormation you need toknow during your stay with us
All our accommodation is managed in accordance withthe UUK Code o Practice or the Management o Student
Housing Further details relating to the code can be ound atwwwuukcodeinfo
We hope you have an enjoyable and successul stay in youraccommodation and we look orward to meeting you
With Best Wishes
Accommodation Services
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University of Surrey 7surreyacuk
ACCOMMODATION SERVICES
C U S T O M E R C H A R T E R
Accommodation Services are here to help you and offer advice on all
residential accommodation matters We are committed to ensuring you receive
an excellent level of service and to respond positively to your feedback
Vision
To ensure students staff and visitors to
the University are accommodated within
sae secure accommodation across a rangeo budgets
Aim
We aim to provide a riendly and
approachable service actively listening toour customers and working with them to
create a service based on mutual respect andunderstanding We will apply the Universityrsquosaccommodation allocation policy airly
and consistently and will work with allthe appropriate University departments to
promote a positive living environment
What you should expect from us
As our customer you can expect
Accommodation Services to
raquo Provide a confidential riendly and efficient
serviceraquo Provide accurate and up to date inormation
on our website at our Receptions and in all oour correspondence
raquo Allocate accommodation in accordance with
the current Accommodation Allocation Policyraquo Assist with resolving any issue you
may have in relation to your Universityaccommodation and to provide support and
guidance i you encounter problems withaccommodation in the private sector
raquo Signpost other services which may be o
use to you during your stay in Universityaccommodation
In providing our services we value
raquo Meeting the needs o our community
raquo The diversity and individuality o all peopleraquo The proessionalism o our staff
raquo Effective communication including youreedback on our services
raquo Our approachability
A comfortable room
All rooms are carpeted with a bed desk
chair shelves wardrobe and curtains
Most standard rooms have a wash basinEn suite rooms have their own toilet shower
and wash basin All rooms benefit rom ourree ResNet service which provides ast and
efficient broadband
A well-equipped cooking area
In your cooking area yoursquoll have a cookerridge reezer microwave sink storage space
table and chairs
A clean place to live
Wersquoll clean all communal areas weekly Andwersquoll provide you with a vacuum cleanermop and bucket and dustpan and brush to
use in the intervening period i you need to
A prompt maintenance
and repair serviceWersquoll deal with maintenance issues promptlyand efficiently Every job will b e allocated
emergency urgent or non-urgent statusaccording to its severity All aults can bereported online
How you the customer can help us
meet our service standards
To help us provide the best possible servicewe suggest the ollowing
raquo Inorm us as soon as possible o any issues
you may be encountering ndash reporting aultsonline
raquo Contact us by email or through a personalvisit in the first instance
raquo In all correspondence quote your Student
Staff numberraquo Give as much inormation as possible
regarding your situation and requirementsraquo Read and understand your responsibilities
under the terms and conditions o The
Residentsrsquo Guideraquo Update us with any changes in your status
that may affect your accommodation needsrequirements
raquo Be respectul o your ellow residents
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University of Surrey 9surreyacuk
M A N A G E M E N T
Your accommodation is managed by a University-wide team to ensure you
receive a professional service in all areas of your accommodation experience
Accommodation Services
raquo Accommodation Services takes overall
responsibility or your accommodationso i you are unsure o whom to talk to orhave eedback relating to your experience
in accommodation please contact us TheAccommodation Office is open Mon to Fri
10am to 5pm and is located in the PhilipMarchant Building Stag Hill campus
Accommodation Services has day to dayresponsibility or
raquo Receiving all accommodation applications
the allocation o rooms and room transersraquo Invoicing you or your accommodationraquo Providing inormation on renting in the
private sector including hosting HousingAwareness Week in February providing
up to date inormation on housesroomsavailable in the private sector via
surreystudentpadcouk raquo Management o 60 houses in the private sector
as part o the Property Managed Scheme
raquo Management o the Reception at Manor Park
Estates and Facilities Management
Estates and Facilities Management (EampFM)
are responsible or the management oCourt Receptions on Stag Hill Campusdelivery o mail (see Mail amp Parcels in A-Z
Inormation or urther details) cleaningservices and all maintenance your housing
association will be responsible or theseservices in Bellerby Court InternationalHouse and Millennium House For all queries
relating to these services please contact yourCourt Reception
EampFM also undertake the upkeep o all areas
on campus including grounds walkways andother non-residential buildings
Cleaning
Cleaning is carried out in the c ommunal
areas o the Courts eg s tairwells corridorsshared kitchens and shared bathrooms The
cleaning schedule will be displayed in yourkitchen Any queries relating to this serviceshould be made to your Court Reception in
the first instance
Court Reception
The Reception is the centre or most CourtsThis is where you can
raquo Collect post and parcelsraquo Report any issues relating to your cleaning
serviceraquo Seek support or ResNet via a ResNet Advisor
raquo Make general enquiries in relation to youraccommodation
Please see back o booklet or contact detailsand opening times
Maintenance
Maintenance is carried out by University staffor approved contractors used to working inthe Courts Requests or repairs can be made
online (see Repairs or urther details) I youhave an emergency situation (ie flood no
power) please contact your Court Receptioni they are closed requests can be made to the24-hour Security Office in Senate House
Security
There are Security staff on duty 24 hours a
day at the main Campus Security Office onthe ground floor o Senate House Manor Parkalso has a Security Officer on duty 24 hours
based at Reception located near to the siteentrance Hazel Farm has regular mobile and
oot patrols
Our Security Teamrsquos main purpose is to ensurethe security and saety o students staff andbuildings and regular patrols are carried out
I you need help at any time you can contactSecurity by going to the office or by calling
the numbers detailed below Out o normalopening hours Security also deal with urgent
requests or maintenance and will help youwith other enquiries you may have
I you have an emergency the Securityteam can be contacted by phoning
+44 (0)1483 683333
This will connect you to the Security Officein Senate House which is open 24 hours aday Please remember that this line is or
emergencies only
Non-urgent calls to the 24-hour SecurityOffice should be made to +44 (0)1483 682002
It wasnrsquot the beautiul campus that impressed me the most about Surrey
nor was it the breathtaking landscapes that surround it or the proximity
to London hellip what really drew me in was that no matter how culturally
diverse or scarily new it all was Surrey elt like home
Em Bollon
Former President Studentsrsquo Union
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surreyacuk
As residential Wardens we live
among you in the Courts o
Residence to support your welare
needs and maintain discipline
All o the Wardens have day jobs
in a variety o departments right
across the University so our wide-
ranging combined experience o theUniversity as a whole means that
we are ofen the first port-o-call
or inormation I we canrsquot provide
exactly what you need we will
certainly know who to put you in
touch with in order to help We hope
you enjoy your time in residences
David Carey Senior Warden
shares his experiences
University of Surrey 11
Finance
The Student Finance Team are responsible or
the collection o your rent They also provideguidance should you experience difficulty in
making payments They are located within theStudent Services Centre and can be contacted
by emailing student-receivablessurreyacuk
IT Services
raquo Manage the broadband (ResNet) servicewithin your accommodation
raquo Provide support or all o the above withResNet Advisors who can be booked via yourCourt Reception
Student Support ServicesStudent Support Services bring togethera range o support services to help youthroughout your time at University
Full details can be ound atsurreyacukcurrentstudents
Our Warden and Mentoring Teams are a key
part o the residential support available
Mentoring
Student Lie Mentors are current studentswho are on hand to support new students
through their first year in accommodationThey visit residences once every c ouple o
weeks to help with everything rom settlingin and finding your way around campus
to dealing with conflict in flats and anywellbeing issues you may ace
Mentors are well inormed about the supportservices available across campus and can
draw on their own experience to act as anapproachable and easily accessible welare
presence throughout the year They alsoorganise social events such as movie nights
quizzes ice-skating trips and sushi makingproviding you with an opportunity to get toknow your flatmates and neighbours better
On the accommodation poster in your
kitchen yoursquoll find details o who yourmentor is and how to contact them Youcan also find out more and request a vis it
by contacting the Student Lie team onsurreyacukmentoring See page 32 o this
guide or urther contact details and socialmedia pages
Wardens
Wardens are members o the University
staff who live permanently in the residenceswith their amilies to help support the
residential community Wardens are here tohelp you get the most out o your studentlie at Surrey Your Warden is a good point
o contact i you need some help or adviceabout any aspect o lie in your Court
Wardens are also here to ensure all residentsmaintain reasonable behaviour
For non-urgent issues you can arrange tomeet your Warden by emailing the Wardensrsquo
court address (see page 32 or your courtrsquosemail address) For any urgent matters
please contact Security They will contact amember o the Wardening team immediatelyFurther details can be ound online at
surreyacukwardens
Other Support Services
Student Services Centre
Student Information Desk
01483 68 68 68
surreyacukask
The Centre located in Hall Complex opposite
Senate House is your first stop shop orinormation advice and guidance on thematters below
raquo Student Registry
General administration and support
raquo Student Money
Scholarshipsbursaries unding problemsdelays budgeting discretionary hardship unds
raquo International Student Support
Support amp visa issues
raquo Finance Receivables
Problems with paying or eesaccommodation
Centre for Wellbeing
Located in University Court which provides
inormation and advice on all issues affectingyour health amp wellbeing
The Guildowns University Medical Practice
Located in University Court which provides
medical consultations and advice When youarrive arrangements will be made or you to
register with a doctor
The Chaplaincy ServiceLocated in Surrey Court
Housing Associations
Bellerby Court Millennium House and
International House are cleaned andmaintained by the Housing Associations who
manage these buildings I you require urtherdetails please contact Accommodation Services
Given the high placement in the
league tables and excellent travel
links to London the University o
Surrey halls o residence really is
value or money With all the billsincluded it really is a huge worry
off your mind allowing you toenjoy the ull university experience
Lauren Whatley
BSc Accounting and Finance
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University of Surrey 13surreyacuk
AndashZ INFORMATION
Broadband (ResNet)
ResNet is ree and it rsquos your connection to theInternet 24 hours a day To connect go to
httpactivatesurreyacuk
With your login (your University number)
and password (your date o birth in theormat ddmmyyyy) via any laptop or PC
with web access
All bedrooms have ree broadband accessThe service is subject to an AcceptableUse Policy which can be viewed at
surreyacukresnet I you have any problemswith this service please contact your Court
Reception
CCTV
CCTV is installed in some areas o theResidences or your security and saety This is
careully managed by the University SecurityDepartment to ensure the privacy o residents
Childcare
The University provides the Campus Kids Day
Nursery a proessionally-run acility locatedon the Manor Park Campus
For more inormation see
kidsunlimitedcouknurseriescampus-kids-guildford
Energy Efficiency
The University has an Energy ManagementPolicy Residents are urged to be responsible
in their consumption o energy and water byswitching off lights and electrical appliancesand by turning off taps and showers afer use
Heating
In most buildings controls or hot waterand heating are automatic I your room is
too warm please turn your radiator downusing the control valve Please note on manyradiators this requires the use o a coin to
turn the valve towards the thick blue line Iyour room remains too hot or too cold please
report online to the Estates and FacilitiesHelpdesk (details in the Useul Contacts
section at the back o this booklet)
In order to conserve energy and reduce
carbon emissions it is University Policy tomaintain a normal maximum temperature
or any residence at 21 degrees Celsius duringthe day and evening In most bui ldingsheating is switched off during the night rom
approximately 2am ndash 630am Central heatingis normally operated rom 1 October to 1 May
when the external daytime temperature isbelow 18 degrees Celsius
Insurance
The University accepts no liability or any loss
o or damage to your personal belongingsYour belongings will be covered by a block
insurance policy provided by EndsleighInsurance This provides limited cover or
loss or damage to your belongings i you havetaken reasonable steps to keep them secureYou are advised to check the policy at
wwwendsleighcouk to ensure that thecover provided is adequate or your needs
Kitchen Equipment
A ridge reezer (or ridge-reezer) electric
kettle cooker microwave toaster and ironare provided in each kitchen but you must
provide your own cooking utensils crockeryand cutlery Please note the regulations or
any personal cooking equipment (see page18 Electrical Saety)
All cooking appliances (cookers hobsmicrowave ovens toasters and kettles) are
electric Cookers and hobs have rotary knobsor the radiant rings grill and oven Please
ensure that you switch off when you havefinished using the cooker or hob When youclean the cooker or hob always ensure you
turn off the electrical supply by using thenearby red switch
Laundry Facilities
Sel-service laundrettes or residents areprovided at
raquo Stag Hill campus on the ground floor oAA building
raquo Hazel Farm Hamilton Driveraquo Hazel Farm Hamilton Placeraquo Bellerby Court in Wealden House
(externally provided)raquo Manor Park near Reception and at
71ndash77 Ronald Ross Road
A wash costs pound220 to pound280 and to dry anaverage load costs approximately pound120 Allmachines are operated by a ldquotop up cardrdquo
system Cards are available rom machineslocated at the laundrettes and the reception
at Manor Park) For more inormation pleasevisit circuitgroupcom
All laundrettes are operated by CircuitLaunderette Services In the event o
breakdown or aults these can be reporteddirect to Circuit on 0800 092 4068
Instructions or use o the laundrette aredisplayed at each location
Linen and Bedding
Bedding (duvet and pillows) bed linen and
towels are not provided You can either
raquo Bring with you a duvet duvet coverpillows pillowcases and sheets to fit a
single bed approximately 190cm x 90cmor all single rooms
raquo Purchase a bedding pack rom the University
prior to your arrival which includes all theitems listed above and will be delivered to
your room ready or your arrival Packs canbe purchased at httpstoresurreyacuk
Litter Clearance
The paths steps and grounds around theresidences are routinely swept and litterremoved Residents are expected to behave
responsibly and avoid dropping litterCigarette butts should be disposed o in thecigarette bins Rubbish rom your room must
only be disposed o in the recycling bins nearyour court I you are unsure as to where these
are please ask at your Court Reception
Locks and Keys
On arrival you will be given a key to the dooro your floor or flat and or your bedroom
For your security and s aety always lock thedoor o your bedroom when you go out Youshould also be sure to lock your floorflat
ront door to keep your home secure Yourkey must never be given out to anyone
I you lock yoursel out or lose your keys please
report to your Court Reception or Security ithey are closed Please note there is cost opound20 or lost or broken keys and key obs
Bus Passes
Bus passes are issued ree o charge tostudents living at Hazel GFarm a charge opound20 will be made or lost or damaged Bus
passes
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University of Surrey 15surreyacuk
Mail and Parcels
Incoming mail on Stag Hill is security
scanned and then delivered to the Courtreception during the morning Monday to
Friday and is available or collection byresidents in the afernoon
All mail is delivered to Manor Park or ManorPark and Bellerby Court residents Monday to
Friday Emails will be sent to residents whenpost is ready or collection At Hazel Farm
mail is delivered direct to the houses by RoyalMail No mail is delivered to the University
on Saturday Sunday public holidays andUniversity closure days I we receive a parcelor letter requiring a signature then yoursquoll
receive an email to your University accountadvising you to come to the reception with
your Student ID Card to collect the item Allmail is delivered to Manor Park or ManorPark and Bellerby Court residents Monday to
Friday Emails will be sent to residents whenpost is ready or collection
Afer students have lef University
accommodation any uncollected mail willbe returned to sender I you have activelyused your University address or post then we
recommend you set up a redirect to your newaddress online by ollowing the link below
royalmailcomcustomer-servicepersonal-
customersmoving-home-going-awayset-
redirection
Envelopes containing valuables may be liable
to being stolen rom post racks I you intendto have such items delivered we stronglyadvise that you arrange or them to be sent
by Recorded Delivery
Large parcels and other bulky items are
normally delivered to the University CentralDistribution Office opposite International
House Yoursquoll be advised when such an itemarrives and should collect it rom the CentralDistribution Office
All mail should be addressed to residents
using their ull name as per University
records We would also recommend the use o
your student number to ensure mail reachesyou in a timely ashion
raquo Stag Hill campus residentsrsquo mail should beaddressed with the name o your Court flat
and room number ollowed by University oSurrey Guildord and the ollowing postcode
Battersea Court GU2 7JQCathedral Court GU2 7JHGuildord Court GU2 7JL
International GU2 7JLMillennium GU2 7JN
Stag Hill Court GU2 7JGSurrey Court GU2 7JW
Twyord Court GU2 7JP
University Court GU2 7JN
raquo Manor Park residentsrsquo mail should beaddressed to your ull name flat room
number and road name Manor Park StudentVillage Guildord GU2 7YW
raquo Hazel Farm residentsrsquo mail should beaddressed with the house and room number
road name Worplesdon Guildord and theollowing postcodes
Hamilton Drive GU2 9PLHamilton Place GU2 9GXHamilton Close GU2 9GU
Oregano Way GU2 9YT
raquo Bellerby Court residentsrsquo mail should beaddressed with the flat and room Number
Name o House Rosalind Franklin CloseGuildord GU2 7XR
Personal Belongings
Residents are reminded that other peoplersquos
belongings (including ood and kitchenutensils) must only be used or borrowed with
prior permission
Refuse Collection and Recycling
In most residences except those detailedbelow reuse is removed rom kitchens dailyMonday to Friday At weekends residents
may deposit reuse in the recycling binsprovided at each Court
I you live in amily flats or Hazel Farm youare responsible or removing your reuse
to the collection points Recycling bins orpaper cardboard glass and tins are provided
at central points outside residence buildings
Religious Texts
In a number o our rooms yoursquoll finda gif o a bible given by the Gideons
International I you do not have a copy andwould like one please contact the Chaplainson chaplaincysurreyacuk Alternatively
i you would like to return your copy pleasehand it in at your Court Reception
I you wish to disc uss any religious matters
urther or are interested in reading otherreligious texts please contact the ChaplainsFurther details can be ound at
surreyacukchaplaincy
Repairs
Faults must be reported via the online EampFMhelp desk surreyacukreportrepair
Out o hours emergency repairs must be
notified to Security Contact details can beound at the back o this booklet
I you report a ault in your accommodationyou give permission or Maintenance Staff to
enter to rectiy the ault
We endeavour to carry out plannedinspections and maintenance o buildings so
as to minimise inconvenience to residentsWe will normally give notice o any planned
work approximately a week beore it iscarried out In an emergency or examplea fire or flood we may need to enter your
accommodation without giving notice
Maintenance staff prioritise work and aim tocomplete jobs in a timely manner
Please note that reunds o rent ormaintenance ailures are only made in
exceptional circumstances when the ault hasnot been rectified in a timely ashion and
not where the ault or delay is beyond theUniversityrsquos control or example a power cutor difficulty in obtaining spare parts
SnowIce Clearance
When winter weather conditions requirethe paths and steps round the residences
will be gritted and where necessary snowand ice cleared i possible by 10am The
University Estates and Facilities ManagementDepartment are responsible or dealing withsnow and ice clearance
I there is significant snowall announcements
will be made on the Universityrsquos website toinorm you o any special arrangements at
surreyacukalert
Typical fault Target response time for first inspection
Health and Safety related repairs eg gas leaks
dangerous electrical faults lift entrapment 1 hour
Urgent repairs eg water leaks failure of heating
water or electrical systems lock failure 3 hours
Routine repairs eg faulty showers or toilets
sticking doors flickering lights 3 days
Routine repairs eg faulty windows or glazing
dripping taps 7 days
Non urgent repairs eg decoration
minor paving issues furniture repairs 20 days
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University of Surrey 17surreyacuk
SECURITY HEALTH
A N D S A F E T Y
You are required to conduct yourself responsibly
and in a safe manner that is compatible with
the health safety and wellbeing of your fellow
residents and the buildings in which you live
It is an offence in law to interere with or misuse anything
provided in the interests o health and saety including fire
detection systems fire alarms and fire-fighting equipment TheUniversity will take disciplinary action against any resident
ound to be endangering the welare o other residents ormembers o the University Community
A copy o the University Health and Saety Policy can be
viewed at surreyacukhsd
Emergencies
In case o an emergency please contact Security on extension3333 or +44 (0)1483 683333 rom mobile phones
On Stag Hill campusManor Park in an emergency (medicalfire assault etc) always contact Security They will then come
directly to the incident and wi ll also contact the EmergencyServices or you
At Hazel Farm and Bellerby Court please call 999 or theAmbulance Service Fire Brigade or Police As soon as possible
aferwards contact University Security to inorm them that theEmergency Services have been called
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University of Surrey 19surreyacuk
Electrical Safety
All electrical supplies in the Residences
operate at 230 volts and i used incorrectly cangive atal electric shocks Faulty or damaged
electrical equipment can also cause fires
The electrical equipment provided by theUniversity is routinely checked to ensure itis sae I you bring electrical equipment into
the residences it must be in good conditionand be fitted with a UK 3-pin plug with a
use Continental two or three -pin plugs andadaptors should not be used The University
reserves the right to remove withoutwarning electrical appliances it deems to beunsae or appliance leads that are not CE or
BS kite-marked
For your own saety and that o your ellowresidents you must stop using equipment
immediately i you notice the ollowingdanger signs
raquo Plugs or wall sockets which are overheatingor are scorched or cracked
raquo Cables or wires which are loose exposed orraying
raquo A burning smell when appliances are
switched onraquo Fuses which blow requently
I you are concerned about any o the electrical
installations or appliances in your Residenceplease speak to your Court Reception
Fire Safety
I you find a fire sound the alarmimmediately by hitting the nearest alarm callpoint ndash they are usually near the entrance
to your flatfloor When you hear a loudelectronic siren anywhere in the University
this means a fire evacuation and you and anyguests must leave the building immediatelyand go to your designated assembly point or
Court Reception i directed to do so You mustonly return to the building when a Fire Officer
or Security Officer instructs you to do so
The fire-fighting apparatus is supplied oruse only in an emergency I you do have to
use this equipment please report this to yourCourt Reception as soon as possible so it canbe replaced Tampering with any fire saety
equipment eg fire alarms unnecessarilydischarging fire extinguishers propping
open fire doors or covering sm oke detectorsis a serious offence Any resident oundmisusing saety equipment will be fined
may be required to leave the residence andcould be reported to the Police or Criminal
Investigation
Fire evacuation practices are arranged duringthe First Semester You are required to co-
operate with the instructions o Universitystaff during practice evacuations I you havea disability the University Fire Saety Officer
will advise you about sae evacuation in theevent o a fire Please note that fire escapes
exits should only be used in emergencies
Nearly all the fires in student housing start
in the kitchen and most i nvolve cookingas a result residents must never leave their
cooking unattended They should takereasonable steps to prevent a fire eg never
filling a pan more than one-third ull o oilkeeping grill pans clean not putting teatowels on a hob directly afer use and b eing
especially cautious i they are under theinfluence o alcohol or any other medication
Gas Safety
I you smell gas you should report this to
University Security by dialling extension3333 rom any University phone or+44 (0)1483 683333 rom mobile phones
Gas appliances in the Residences areserviced and saety checked annually bylsquoGas Saersquo qualified contractors Landlords
Gas Saety Certificates are displayed inrelevant buildings and are also available
to view by prior arrangement at theAccommodation Office
General Health and Safety
raquo I you have an accident or a lsquonear missrsquoaccident or you spot a saety hazard you should
report this to your Court Reception or toAccommodation Services or University 24 HourSecurity Office All accidents must be ormally
reported on a University Incident Report Formraquo Bicycles additional urniture or other large
items may not be brought into Residence
buildings they must not be stored externallywhere they obstruct access to doors or stairs
raquo You must not obstruct doors corridors stairsor communal areas
raquo You may not burn candles joss sticks or usenaked flames or lsquohookahrsquo pipes in Res idences
The use o candles or other naked flames inUniversity accommodation is prohibited
raquo Residents are not allowed to bring into the
Courts any substance or equipment whichmight be hazardous to health or saety eg
petrol solvents Nitric Oxide Synthase (NOS)laboratory equipment etc
raquo You may not bring weapons or replicaweapons into the Courts including guns airguns swords knives etc
raquo Residents who have children are responsibleor their saety whilst in University buildings
English Law does not speciy a particular ageat which a child can be lef unsupervisedHowever parents may be prosecuted i they
leave a child alone lsquoin a manner which islikely to cause unnecessary suffering or
injury to healthrsquo (Children and Young PersonsAct 1933) University residences should
be regarded as high risk areas or youngchildren Babies and toddlers should never belef alone in any circumstances
raquo University staff have the right to carry outtheir duties without ear o intimidation
and abuse Such behaviour directed at s taffis a very serious offence and will lead todisciplinary action
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University of Surrey 21surreyacuk
P O L I C I E S
Policy for Accommodating
Students with Disabilities
There are study bedrooms designed orstudents with disabilities and other specialneeds within most o the Courts o Residence
These include rooms or wheelchair usersdea students and or students whose
disability requires additional space orspecial equipment
The University recognises that in exceptional
cases students who are severely disabledor suffer rom mental health disabilityor severe medical impairment could not
attend University unless they are offeredUniversity accommodation Accommodation
Services will consider applicantsrecommended by Centre o Wellbeing or theDisability Coordinator in accordance with
University policies and subject to suitableaccommodation being available
Students with significant special needs areadvised to visit our campus prior to arrival to
discuss their requirements and view the typeo acilities available
The existence or pre-existence o d isordersthat are well controlled and have responded
to medical treatment even though there isa continuation o medical treatment does
not necessarily constitute grounds orUniversity accommodation Examples oconditions not normally considered are
ndash urinary tract inections irritable bowelsyndrome asthma dyslexia eczema well-
managed diabetes or epilepsy
Allocation Policy
The lsquoAccommodation Allocation Policyrsquois reviewed annually by the University
in conjunction with the Studentsrsquo UnionChanges o the policy are recommended tothe Commercial Affairs Committee which
normally decides the policy in November
The current policy can be viewed atsurreyacukaccommodation
Application Procedure
New students are invited to apply or
accommodation rom March each yearUndergraduate students have placesconfirmed during August and September
Postgraduate students have places confirmedafer the University receives an agreed
proportion o your course ees usually duringAugust and September
The majority o applications are made usingan on-line system and confirmations o
allocation are emailed to you
Eligible continuing students are able toapply or accommodation online during
late Novemberearly December Detailscan be ound online at surreyacuk
accommodation Applicants will be inormedi they have been successul in the firstinstance by the end o February
Complaints
I you have a complaint you should firsttry to resolve it inormally Please see the
ront o this Guide or details o which areato contact I you are unsure please contactAccommodation Services
I you are not satisfied with the outcome
you may make a written complaint toAccommodation Services A response will
normally be given in five working days
I you are unhappy about the way that your
complaint has been dealt with then you mayrequest to have the complaint reviewed Details
can be given via Accommodation Services
Contractual Relationship
Students living in University-ownedaccommodation are licensees Your licence is
granted because o your intention to ollow acourse o study at the University I you cease toollow a course o study at the University you
will be required to leave residence
Your contractual agreement is or a fixed periodand i you decide to leave your residence beore
the end o that fixed period you will still berequired to pay rent or the ull duration
When you apply or accommodation youhave to agree to abide by the lsquoConditions
o Residencersquo set out b elow These are animportant part o your licence agreement
or tenancy
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surreyacuk University of Surrey 23
PAYING FOR YOUR ROOM
When do I need to pay for my room
We will send you an invoice by email to your University EmailAccount within14 days o arrival and this will show your ldquoPay
byrdquo date
What should I do if I do not receive an invoice
Wait or 14 days afer you have arrived and re-check yourUniversity Email Account I the invoice has still not beenemailed to you contact the Accommodation Services their
contact details are at the back o this booklet
How do I pay my Residence Fees
When you receive your invoice read both pages o the invoicecareully as these will have all the inormation you need to pay
Method 1
Pay in ull by the ldquoPay byrdquo date shown on page 1 o yourinvoice by card on our website surreyacukaccommodation
payment
Method 2
I you are staying or more than 16 weeks you wi ll be offeredthe chance to pay in instalments See page two o your invoice
or details
Contact Accommodation Services i you have not received
your invoice within 14 days o arrival or have a queryregarding the rent you have been charged I you have
concerns about your ability to pay please contact the Student
Finance Team in the Student Services Centre
See back o booklet or contact inormation
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University of Surrey 25surreyacuk
C O N D I T I O N S O F R E S I D E N C E
Abandoned PropertyYou may not leave property behind anywherein the Court afer you vacate your room I
any property is ound in or about your roomafer you have lef (including property lef
in or around any other part o the Universityeg cycles in Court cycle sheds) then theUniversity may dispose o such property in
the manner it finds appropriate
Access to Your Accommodation
I you report a ault inside your bedroom orflat you give permission or maintenance
staff to enter and rectiy the ault I we needaccess to your accommodation to carry out
routine maintenance or inspections orexample annual electrical equipment testingwersquoll give you at least 48 hours notice o
when this is due to happen In an emergency
or example a fire alert or flood we may enteryour accommodation without giving notice
The University reserves the right to enteryour accommodation i they have reasonablegrounds to suspect that there is a breach o
the Conditions o Residences or the welareo any resident is at risk In exceptional
circumstances the University may conduct asearch o a room
ArrivalArrival instructions will be sent to youvia email Yoursquoll normally be allocated a
room rom the weekend beore your coursestarts Please check your Allocation Letter
to confirm your arrival date Internationalstudents may be admitted up to our daysearlier i they are participating in the
International Orientation
Bicycles
Bicycles may not be brought into Residencebuildings There are lockable bicycle stores
available in each Court o Residence
Business Use
Residents may not operate a business in orrom University accommodation
Cleaning
You are expected to keep your room and
communal areas in a clean tidy and hygieniccondition and equipment is provided or
this Most communal areas are in additioncleaned periodically by cleaning staff Whenyou depart you must leave your room (and
shower room where applicable) clean andtidy and empty o rubbish
Residents o amily flats and Hazel Farm areresponsible or removing waste to externalcollection points
The University reserves the right to charge
residents or excess cleaning i hygiene andcleanliness all below a reasonable standard
in bedrooms andor communal areasThe accommodation is inspected prior todeparture and residents may be charged or
excess cleaning
Council Tax
Full time students living in Universityresidences are exempt rom Council Tax
Residents o amily accommodation are liableto pay Council Tax which is collected by the
University with and in addition to rent The
amount o Council Tax depends on the size othe flat and circumstances o the amily
Damage
Yoursquoll be held responsible or damage in yourroom beyond air wear and tear Rooms are
inspected prior to departure and yoursquoll beinvoiced or the cost o repairing any damageYou are expected to maintain the security o
communal areas by locking outer doors whenyou go in or out Damage in communal areas
is the responsibility o the whole floor orhouse and will be charged accordingly
Residents are responsible to pay or non-
return or loss o keys or returning urnitureto its original position and or deterioration o
urniture fittings or structure o the room orcommunal areas not due to air wear and tear
and any additional cleaning required Roomsflats are inspected at intervals throughout theyear and beore departure Any charges due
will be invoiced
Data Protection
Personal data collected on your
accommodation application will be held onthe University database or administrativepurposes It will be processed in accordance
with the statutory Data Protection Principlesand the Universityrsquos registration under the Data
Protection Acts 1984 amp 1998 The University is
required to disclose your name and campusaddress to Guildord Borough Council toenable the electoral roll to be updated
The Conditions of Residence are the rules and policies of residence
When you apply for accommodation you have to agree to abide by the
Conditions of Residence and these are an important part of your licence
agreement or tenancy (see PoliciesContractual Relationship)
The University reserves the right to introduce such changes to the
Conditions of Residence as may be necessary or desirable
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Departure and Giving Notice to
Leave Early
You are required to vacate your
accommodation and return keys by middayon the end date stated in your Allocation
Letter or tenancy There are no on campusstorage acilities or residentsrsquo belongings butAccommodation Services can supply details
o local storage companies
I you decide to move out o residence beorethe end date o your licence or tenancy you
must give notice to leave by letter email orby using a Withdrawal Form available atAccommodation Services
Residents may give notice to leave theirresidence at the end o the First SemesterNotice must be received in writing no later
than 4 December 2015 and you must vacateyour room by 30 January 2016
I you wish to vacate your room earlier than30 January you can advise Accommodation
Services o your intentions Please note thatyou may be liable or the payment o your
room rent up to 30 January 2016 unless weare able to re-let your room earlier In theevent that we are able to arrange a re-let you
need only pay until the date that the newtenant moves in
I notice is not received on or beore4 December 2015 no rebate o rent will b e
given i you decide to leave beore the enddate specified in your allocation letter
unless we are able to re-let your room Thisapplies even i your move-in date is afer
4 December 2015 I you leave beore the endo your licence or tenancy yoursquoll be requiredto continue paying until your account is
cleared in ull
I you cease to be a student because you
withdraw rom your course or the Universityterminates your course your licence to
occupy University Accommodation andthereore your liability or rent ceases whenyou move out and return the key Please
ensure you notiy Accommodation Servicesin writing o your intended move-out date so
all necessary arrangements can be made
Deposits
Residents are required to pay an advanced
payment o pound250 this will be credited to yourrent invoice afer you move in I you do not
move in the advanced payment will be usedto offset any loss o rent until a replacement
tenant is ound including an admin ee
Drug Misuse
The possession o illegal drugs is a criminaloffence and possession with intent to supplyis a more serious offence It is also an offence
or the University to allow drugs to be used inpremises it owns or manages It is thereore the
policy o the University not to tolerate the useo illegal drugs in student residences Students
ound to be using or in the possession o anyillegal drug including cannabis or who allowillegal drugs to be used in their study bedroom
will receive a substantial fine a final warningand instructions to cease their illegal activities
immediately I the studentrsquos behaviour alsoindicates that they are unsuited to communalliving they may be asked to leave residences
(see Misconduct)
The University will inorm the Police o anystudent suspected o dealing in drugs The
University also reserves the right to provideinormation to the Police about students oundto be using or in possession o illegal drugs
Electoral Registration
Students in residence in the middle o
October will be included on an annual returnmade to Guildord Borough Council which
is used to prepare the Electoral Roll Werecommend that you also register to vote at
your home address in case an election occursduring a vacation
Electrical Appliances
Residents may not install or use any heater
iron kettle ridge reezer washing machinemicrowave or other cooking equipmentin their bedroom Under no circumstances
should electrical outlets or appliances be
interered with or overloaded Multi-socketadapters should be CE or BS kite-marked andhave a use and lsquoonrsquo indicator light Kitchenappliances must have a 3-pin UK used plug
Un-used continental plugs and adaptors arenot permitted The University reserves the right
to remove without warning unsae electricalappliances or non-UK standard appliance leads
that are not CE or BS kite-marked
Furniture
Items should be kept in the room they areprovided You are expected to return all
urniture to its original position when youvacate your accommodation
Guests
You are responsible or the behaviour o your
guests and must accompany them at all times
ensuring that they comply with all relevantparts o these Conditions Guests are not
permitted in your accommodation between11pm and 8am Guest rooms may be booked
via Accommodation Services
Health and Safety
Residents are required to conduct themselves
in a responsible and sae manner at all timesThe instructions and guidance in the lsquoHealth
and Saetyrsquo section o the lsquoResidents Guidersquoorm part o the lsquoConditions o Residencersquo
Inventory
An inventory orm will be emailed to you
and you are advised to record the conditiono the room and urniture when you arriveThe inventory can either be emailed to
Accommodation Services or returned to yourCourt Reception
Keys and LocksA charge o pound20 will be made i you ail to
return your room key or security ob whenyou vacate your room I keys or security obs
are lost or broken a charge o pound20 is made orreplacements An additional charge o pound75 is
made i a lock change is necessary Residentsmay not change locks or add locks or alarmsto their rooms
I you need a replacement key or security ob
you can obtain this on payment o pound20 atAccommodation Services or at Manor ParkReception Out o office hours you should
go to your Court Reception When they areclosed the 24 hour Security Office in Senate
House will assist you usually by letting youinto your room
University of Surrey 27surreyacuk
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Misconduct
Full details o the Universityrsquos disciplinary
procedures may be ound on the Universitywebsite wwwsurreyacukcurrentstudents
Misconduct relating to incidents in or
around the Residences is dealt with throughan escalating system o penalties issued bythe Wardens
An offence may lead to a Warning and
may be accompanied by a fine up to pound200depending on the seriousness o the offence
The Warden has the authority to move astudent to alternative accommodation withimmediate effect pending investigation o an
alleged act o serious misconduct
I through an act o serious misconduct orthrough repeated misconduct a student
demonstrates they are not suited tocommunal living they will be required toleave residence I a penalty is issued there
exists a provision or appeal
Under no circumstances may a student whohas been required to leave residence re-apply
or University accommodation during thatacademic year and they may be excludedrom applying or uture years i deemed
appropriate by a Disciplinary Panel
Noise
There is a level o noise associated with living
within a communal environment and noisecan become an issue when many people live
in close proximity to each other You mustnot make excessive noise at any time o the
day or night In addition there should beminimal noise audible outside the room youare in between 11pm and 8am (quiet hours)
When deciding i noise is excessive the
ollowing points will be considered
raquo Has a complaint(s) been receivedraquo Possible impact on other residents and
members o the Universitylocal community
raquo Level o noise being created and the timeo day
raquo Have previous complaints been made
I in the judgment o a member o UniversityStaff (this will mainly be a member o theWardening Team or Security Department)
the noise is deemed to be excessive andor intrusive then the level o noise will be
required to be reduced imm ediately theitem creating the noise can be confiscatedand urther disciplinary action may be
taken i appropriate
To ensure that the above conditions aremet we recommend that headphones are
used or listening to music and other audiooutput during quiet hours and residentsconsider their use i they wish to listen to
items at high volume
Within any large organisation on occasionthere will be events incidents or works that
may cause disruption to other memberso the organisation Whilst the Universitywill seek to minimise these occurrences
and to inorm residents whenever possiblethere may be times where disruption is
unavoidable
University of Surrey 29surreyacuk
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Room Changes Swaps
You may not change rooms without the
agreement o Accommodation ServicesThose who swap rooms without prior
permission will ace disciplinary action thatcan include a fine and maybe excluded rom
accommodation in uture years Room swapswhere two residents agree to swap roomswith each other are permitted rom late
October Further details will be emailed toresidents or you can contact Accommodation
Services An administration ee o pound50 ischarged per resident or a room swap
In exceptional circumstances with supportrom Centre o Wellbeing or Student Advice
a room change may be permitted For urtherdetails and to collect the appropriate orm
please visit Accommodation Services
In exceptional circumstances and withprior consultation the University reservesthe right to move residents to alternative
accommodation
Security of Rooms and Property
Whenever you leave your room you should
lock your room door and the outside orstaircase door I your room is on the groundfloor you should also latch your window
closed This ensures security or everyoneThe University accepts no liability or any loss
o or damage to your personal belongings
Single Sex flatsfloors
Students occupying rooms in single sex flatsor floors may not have visitors o the opposite
sex afer 10pm on any night o the week
Smoking
Residents or their guests may not smoke
or use an electronic cigarette inside anyUniversity building or in the entrance to or
close to windows or vents o any buildingincluding the Residences This rule includes
a ban on smoking within individual studentbedrooms Failure to comply with thisregulation will result in disciplinary action
being taken
Sub-letting of Rooms
Accommodation is available or the exclusiveuse o the person to whom it is let whilst
they are a ull time registered student o the
University You may not sub-let or allowanyone else to use your room ailure to complywith this regulation will result in disciplinaryaction being taken see the Misconduct section
or more details Overnight guests should bebooked into guest rooms Please note random
spot-checks occur throughout the year to checkthe ID o residents
Summer Vacation Residence
You can apply or residence during the
summer vacation Applications can be madethrough the online store afer the Easter
vacation Further details can be ound on theAccommodation web pages No reduction orent is given or periods spent away rom the
University in vacations Normal Conditions oResidence apply to vacation periods
Television
There are TV rooms in the Residences with
Bellerby residents able to use acilitiesat Manor Park I you own or operate a
television in your room you must have yourown TV licence A TV licence i s also required
i you watch live television on a computer
You are not allowed to attach aerials or
satellite dishes internally or externally to anyresidence buildings
Parking
There is no parking or residents on Stag Hill
campus and at Manor Park
As a condition o having a place in Residencestudents who are resident in all Courts (except
Hazel Farm) may not bring a car or other our-wheeled motor vehicle on to the Universitygrounds and while in residence undertake
not to keep one on the public roads within thelsquoexclusion zonersquo used or deciding eligibility
or parking permits
Students resident at Hazel Farm may parkree o charge in designated spaces at HazelFarm Residents o Hazel Farm are not eligible
or permits to park on Stag Hill campusduring office hours There is a limited number
o spaces or students resident at BellerbyCourt who may apply or a parking permitrom the contractor who is responsible or all
parking matters in the vicinity o the Court
Student residents may park a motorcycle onany University campus i it is registered with
the Security Department and is parked withina marked motorcycle bay
Full details o the University ParkingRegulations can be ound at
surreyacukcurrentstudentscampus
transport
Parties
The Residences and surrounding areas are not
suitable or large parties I you wish to holda party within or outside o your Court or
small groups o riends you must first obtainpermission one week in advance rom your
Warden who may grant permission subjectto rules which include accepting liability or
any charges resulting rom the party Partiesare allowed on Friday or Saturday nightsonly outside o designated exam periods A
ull copy o the partybarbeque regulations isavailable rom the Wardensrsquo website
Pets
You may not keep pets in your residence
Posters
You may not post notices other than
those or RAG publicity or student electioncampaigns in your windows or in any other
part o the Court except on notice boards
Rent
You will receive an email to your University oSurrey email account rom Accommodation
Services containing your rent invoice Theinvoice includes details o how to go onlineand make payment I you donrsquot get this email
within 14 days o moving in please contactAccommodation Services Contact details are at
the back o this handbook
Rents are payable or the whole periodspecified in your Accommodation agreementNo rebate is given i you arrive late or leave
beore the end o the period specified in yourAccommodation agreement
Rent may be paid in ull or the year or in
instalments You are encouraged to use theUniversity on-line payment system to m akepayments
You are responsible or payment by the
dates indicated on the invoice I payment isnot received within 28 days o your taking
up residence your licence to occupy maybe terminated I you are having difficulties
paying your rent you must contact theStudent Finance Team as soon as possibleContact details are at the back o this booklet
Rents are reviewed annually by theUniversity and are confirmed by the
Executive Board Rents normally increase inSeptember and are in orce or the ollowing
academic year
Accommodation Services reserves the rightto withhold University accommodation roma student who it has been established owes
rent to the University or a private landlord
University of Surrey 31surreyacuk
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surreyacuk University of Surrey 33
USEFUL CONTACTS
Accommodation Services
Philip Marchant Building
E accommodationsurreyacuk
T +44 (0)1483 682466
Open Mon to Fri 10am to 5pm
facebookcomSurreyResidenceExperience
Security
Ground Floor Senate House
T +44 (0)1483 682002
Emergencies (internal) 3333
Emergencies +44(0)1483 683333
Court Receptions
Stag Hill Reception
Stag Hill Court University Court
Millennium House
E staghillreceptionsurreyacuk
T +44 (0)1483 689078
Open Mon to Fri 8am to 7pm
and Sat 8am to 12 Noon
Battersea Reception
Battersea Court Surrey CourtE batterseareceptionsurreyacuk
T +44 (0)1483 682473
Open Mon to Fri 8am to 11pm
and Sat 8am to 12 Noon
Cathedral Reception
Cathedral Court International House
Twyford Court
E cathedralreceptionsurreyacuk
T +44 (0)1483 682468
Open Mon to Fri 8am to 7pm
and Sat 8am to 12 Noon
Manor Park Reception
Manor Park Bellerby Court
E manorparkreceptionsurreyacuk
T +44 (0)1483 683500
Open Mon to Fri 8am to 11pm
Sat amp Sun 10am to 2pm (Security presence 247)
Hazel Farm Caretakerrsquos Office
Hazel Farm
E accommodationsurreyacuk
T +44(0)1483 683536
Student Life Mentoring
Student Services Centre
E mentoringsurreyacuk
T +44 (0)1483 68 3510 6694 4824
facebookcomsurreystudent
Twitter surreystudent
Estates and Facilities Helpdesk
(online reporting of maintenance issues)
httparchibussurreyacukstudenthelpdesk
indexcfm
Look for this button on the Accommodation
Services website
Finance
Student Receivables (rent payments)
Student Services Centre
E student-receivablessurreyacuk
IT Services
(Room internet ndash Surrey ResNet)
Contact your Court Reception to arrange for a
ResNet Advisor to visit
E usersupportsurreyacuk
Wardens
Please see contact details posted within your
accommodation or follow the link below to the
Wardensrsquo website
surreyacukcurrentstudents
accommodationwardens
Wardens can also be contacted by the email
addresses below
Battersea Court and Surrey Courtbatterseaampsurreywardensurreyacuk
Cathedral Court and Guildford Court
cathedralampguildfordwardensurreyacuk
International House and Twyford Court
interamptwyfordwardensurreyacuk
Manor Park and Bellerby Court
manorparkwardensurreyacuk
Hazel Farm
hazelfarmwardensurreyacuk
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Accommodation Services
Philip Marchant Building
University of Surrey
Guildord Surrey GU2 7XH UK
T +44 (0)1483 682 466
E accommodationsurreyacuk
wwwfacebookcom
SurreyResidenceExperience
surreyacukaccommodation
Disclaimer
Every effort has been made to ensure the accuracy of the information contained in this
publication at the time of going to press (June 2015) The University undertakes all reasonable
steps to provide the services described in this guide but reserves the right however to introduce
changes to the information given Should industrial action or circumstances beyond the control
of the University interfere with its ability to provide services the University undertakes to use
all reasonable steps to minimise any resultant disruption Please refer to our website for up-
to-date information
June 2015
7335 0515
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surreyacuk University of Surrey 3
C O N T E N T S
Welcome 4
Customer Charter 6
Management 8
Accommodation Services 8
Estates and Facilities Management 8
Cleaning 8
Court Reception 9
Maintenance 9
Security 9
Finance 10IT Services 10
Student Support Services 10
Mentoring 10
Wardens 10
Housing Associations
(Bellerby Court International House
amp Millennium House only) 11
AndashZ Information 12
Broadband (ResNet) 12
CCTV 12
Childcare 12
Energy Efficiency 12
Heating 12
Insurance 12
Kitchen Equipment 13
Laundry Facilities 13
Linen and Bedding 13
Litter Clearance 13
Locks and Keys 13
Mail and Parcels 14Personal Belongings 14
Refuse Collection and Recycling 14
Religious Texts 15
Repairs 15
SnowIce Clearance 15
Security Health and Safety 16
Emergencies 16
Electrical Safety 18
Fire Safety 18
Gas Safety 18
General Health and Safety 19
Policies 20
Accommodation for
Students with Disabilities 20
Allocation Policy 21
Application Procedure 21
Complaints 21
Contractual Relationship 21
Paying for your room 22
Conditions of Residence 24Abandoned Property 24
Access to Your Accommodation 24
Arrival 24
Bicycles 24
Business Use 24
Cleaning 24
Council Tax 25
Damage 25
Data Protection 25
Departure and Giving Notice to Leave Early 26
Deposits 26
Drug Misuse 26
Electoral Registration 27
Electrical Appliances 27
Furniture 27
Guests 27
Health and Safety 27
Inventory 27
Keys and Locks 27
Misconduct 28
Noise 28
Parking 30
Parties 30
Pets 30
Posters 30
Rent 30Room Changes 31
Security of Rooms and Property 31
Single Sex flatsfloors 31
Smoking 31
Sub-letting of Rooms 31
Summer Vacation Residence 31
Television 31
Useful Contacts 32
THE UNIVERSITYOF SURREY RANKS
SECOND CHEAPESTPLACE TO LIVE
AND OFFERS THE MOSTAFFORDABLE SINGLE ROOMS
OUT OF THE TOP TEN
UNIVERSITIES IN THE2016 GUARDIANLEAGUE TABLES
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surreyacuk University of Surrey 5
W E L C O M E
Dear Resident
We would like to welcome you to your Accommodation at theUniversity o Surrey
During your time here you are supported by a ull team o
proessional services rom across the University Please inormus o any issues you may have so we can work with you to
overcome any problems quickly and easily
Staying in University accommodation will play a big part inyour student lie whilst at Surrey You will be sharing withstudents not only taking different courses but also c oming
rom many different parts o the world introducing you tosome great riends and making unorgettable memories This
Guide will provide you with all the inormation you need toknow during your stay with us
All our accommodation is managed in accordance withthe UUK Code o Practice or the Management o Student
Housing Further details relating to the code can be ound atwwwuukcodeinfo
We hope you have an enjoyable and successul stay in youraccommodation and we look orward to meeting you
With Best Wishes
Accommodation Services
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University of Surrey 7surreyacuk
ACCOMMODATION SERVICES
C U S T O M E R C H A R T E R
Accommodation Services are here to help you and offer advice on all
residential accommodation matters We are committed to ensuring you receive
an excellent level of service and to respond positively to your feedback
Vision
To ensure students staff and visitors to
the University are accommodated within
sae secure accommodation across a rangeo budgets
Aim
We aim to provide a riendly and
approachable service actively listening toour customers and working with them to
create a service based on mutual respect andunderstanding We will apply the Universityrsquosaccommodation allocation policy airly
and consistently and will work with allthe appropriate University departments to
promote a positive living environment
What you should expect from us
As our customer you can expect
Accommodation Services to
raquo Provide a confidential riendly and efficient
serviceraquo Provide accurate and up to date inormation
on our website at our Receptions and in all oour correspondence
raquo Allocate accommodation in accordance with
the current Accommodation Allocation Policyraquo Assist with resolving any issue you
may have in relation to your Universityaccommodation and to provide support and
guidance i you encounter problems withaccommodation in the private sector
raquo Signpost other services which may be o
use to you during your stay in Universityaccommodation
In providing our services we value
raquo Meeting the needs o our community
raquo The diversity and individuality o all peopleraquo The proessionalism o our staff
raquo Effective communication including youreedback on our services
raquo Our approachability
A comfortable room
All rooms are carpeted with a bed desk
chair shelves wardrobe and curtains
Most standard rooms have a wash basinEn suite rooms have their own toilet shower
and wash basin All rooms benefit rom ourree ResNet service which provides ast and
efficient broadband
A well-equipped cooking area
In your cooking area yoursquoll have a cookerridge reezer microwave sink storage space
table and chairs
A clean place to live
Wersquoll clean all communal areas weekly Andwersquoll provide you with a vacuum cleanermop and bucket and dustpan and brush to
use in the intervening period i you need to
A prompt maintenance
and repair serviceWersquoll deal with maintenance issues promptlyand efficiently Every job will b e allocated
emergency urgent or non-urgent statusaccording to its severity All aults can bereported online
How you the customer can help us
meet our service standards
To help us provide the best possible servicewe suggest the ollowing
raquo Inorm us as soon as possible o any issues
you may be encountering ndash reporting aultsonline
raquo Contact us by email or through a personalvisit in the first instance
raquo In all correspondence quote your Student
Staff numberraquo Give as much inormation as possible
regarding your situation and requirementsraquo Read and understand your responsibilities
under the terms and conditions o The
Residentsrsquo Guideraquo Update us with any changes in your status
that may affect your accommodation needsrequirements
raquo Be respectul o your ellow residents
8162019 Residents Guide 2015 2016
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University of Surrey 9surreyacuk
M A N A G E M E N T
Your accommodation is managed by a University-wide team to ensure you
receive a professional service in all areas of your accommodation experience
Accommodation Services
raquo Accommodation Services takes overall
responsibility or your accommodationso i you are unsure o whom to talk to orhave eedback relating to your experience
in accommodation please contact us TheAccommodation Office is open Mon to Fri
10am to 5pm and is located in the PhilipMarchant Building Stag Hill campus
Accommodation Services has day to dayresponsibility or
raquo Receiving all accommodation applications
the allocation o rooms and room transersraquo Invoicing you or your accommodationraquo Providing inormation on renting in the
private sector including hosting HousingAwareness Week in February providing
up to date inormation on housesroomsavailable in the private sector via
surreystudentpadcouk raquo Management o 60 houses in the private sector
as part o the Property Managed Scheme
raquo Management o the Reception at Manor Park
Estates and Facilities Management
Estates and Facilities Management (EampFM)
are responsible or the management oCourt Receptions on Stag Hill Campusdelivery o mail (see Mail amp Parcels in A-Z
Inormation or urther details) cleaningservices and all maintenance your housing
association will be responsible or theseservices in Bellerby Court InternationalHouse and Millennium House For all queries
relating to these services please contact yourCourt Reception
EampFM also undertake the upkeep o all areas
on campus including grounds walkways andother non-residential buildings
Cleaning
Cleaning is carried out in the c ommunal
areas o the Courts eg s tairwells corridorsshared kitchens and shared bathrooms The
cleaning schedule will be displayed in yourkitchen Any queries relating to this serviceshould be made to your Court Reception in
the first instance
Court Reception
The Reception is the centre or most CourtsThis is where you can
raquo Collect post and parcelsraquo Report any issues relating to your cleaning
serviceraquo Seek support or ResNet via a ResNet Advisor
raquo Make general enquiries in relation to youraccommodation
Please see back o booklet or contact detailsand opening times
Maintenance
Maintenance is carried out by University staffor approved contractors used to working inthe Courts Requests or repairs can be made
online (see Repairs or urther details) I youhave an emergency situation (ie flood no
power) please contact your Court Receptioni they are closed requests can be made to the24-hour Security Office in Senate House
Security
There are Security staff on duty 24 hours a
day at the main Campus Security Office onthe ground floor o Senate House Manor Parkalso has a Security Officer on duty 24 hours
based at Reception located near to the siteentrance Hazel Farm has regular mobile and
oot patrols
Our Security Teamrsquos main purpose is to ensurethe security and saety o students staff andbuildings and regular patrols are carried out
I you need help at any time you can contactSecurity by going to the office or by calling
the numbers detailed below Out o normalopening hours Security also deal with urgent
requests or maintenance and will help youwith other enquiries you may have
I you have an emergency the Securityteam can be contacted by phoning
+44 (0)1483 683333
This will connect you to the Security Officein Senate House which is open 24 hours aday Please remember that this line is or
emergencies only
Non-urgent calls to the 24-hour SecurityOffice should be made to +44 (0)1483 682002
It wasnrsquot the beautiul campus that impressed me the most about Surrey
nor was it the breathtaking landscapes that surround it or the proximity
to London hellip what really drew me in was that no matter how culturally
diverse or scarily new it all was Surrey elt like home
Em Bollon
Former President Studentsrsquo Union
8162019 Residents Guide 2015 2016
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surreyacuk
As residential Wardens we live
among you in the Courts o
Residence to support your welare
needs and maintain discipline
All o the Wardens have day jobs
in a variety o departments right
across the University so our wide-
ranging combined experience o theUniversity as a whole means that
we are ofen the first port-o-call
or inormation I we canrsquot provide
exactly what you need we will
certainly know who to put you in
touch with in order to help We hope
you enjoy your time in residences
David Carey Senior Warden
shares his experiences
University of Surrey 11
Finance
The Student Finance Team are responsible or
the collection o your rent They also provideguidance should you experience difficulty in
making payments They are located within theStudent Services Centre and can be contacted
by emailing student-receivablessurreyacuk
IT Services
raquo Manage the broadband (ResNet) servicewithin your accommodation
raquo Provide support or all o the above withResNet Advisors who can be booked via yourCourt Reception
Student Support ServicesStudent Support Services bring togethera range o support services to help youthroughout your time at University
Full details can be ound atsurreyacukcurrentstudents
Our Warden and Mentoring Teams are a key
part o the residential support available
Mentoring
Student Lie Mentors are current studentswho are on hand to support new students
through their first year in accommodationThey visit residences once every c ouple o
weeks to help with everything rom settlingin and finding your way around campus
to dealing with conflict in flats and anywellbeing issues you may ace
Mentors are well inormed about the supportservices available across campus and can
draw on their own experience to act as anapproachable and easily accessible welare
presence throughout the year They alsoorganise social events such as movie nights
quizzes ice-skating trips and sushi makingproviding you with an opportunity to get toknow your flatmates and neighbours better
On the accommodation poster in your
kitchen yoursquoll find details o who yourmentor is and how to contact them Youcan also find out more and request a vis it
by contacting the Student Lie team onsurreyacukmentoring See page 32 o this
guide or urther contact details and socialmedia pages
Wardens
Wardens are members o the University
staff who live permanently in the residenceswith their amilies to help support the
residential community Wardens are here tohelp you get the most out o your studentlie at Surrey Your Warden is a good point
o contact i you need some help or adviceabout any aspect o lie in your Court
Wardens are also here to ensure all residentsmaintain reasonable behaviour
For non-urgent issues you can arrange tomeet your Warden by emailing the Wardensrsquo
court address (see page 32 or your courtrsquosemail address) For any urgent matters
please contact Security They will contact amember o the Wardening team immediatelyFurther details can be ound online at
surreyacukwardens
Other Support Services
Student Services Centre
Student Information Desk
01483 68 68 68
surreyacukask
The Centre located in Hall Complex opposite
Senate House is your first stop shop orinormation advice and guidance on thematters below
raquo Student Registry
General administration and support
raquo Student Money
Scholarshipsbursaries unding problemsdelays budgeting discretionary hardship unds
raquo International Student Support
Support amp visa issues
raquo Finance Receivables
Problems with paying or eesaccommodation
Centre for Wellbeing
Located in University Court which provides
inormation and advice on all issues affectingyour health amp wellbeing
The Guildowns University Medical Practice
Located in University Court which provides
medical consultations and advice When youarrive arrangements will be made or you to
register with a doctor
The Chaplaincy ServiceLocated in Surrey Court
Housing Associations
Bellerby Court Millennium House and
International House are cleaned andmaintained by the Housing Associations who
manage these buildings I you require urtherdetails please contact Accommodation Services
Given the high placement in the
league tables and excellent travel
links to London the University o
Surrey halls o residence really is
value or money With all the billsincluded it really is a huge worry
off your mind allowing you toenjoy the ull university experience
Lauren Whatley
BSc Accounting and Finance
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University of Surrey 13surreyacuk
AndashZ INFORMATION
Broadband (ResNet)
ResNet is ree and it rsquos your connection to theInternet 24 hours a day To connect go to
httpactivatesurreyacuk
With your login (your University number)
and password (your date o birth in theormat ddmmyyyy) via any laptop or PC
with web access
All bedrooms have ree broadband accessThe service is subject to an AcceptableUse Policy which can be viewed at
surreyacukresnet I you have any problemswith this service please contact your Court
Reception
CCTV
CCTV is installed in some areas o theResidences or your security and saety This is
careully managed by the University SecurityDepartment to ensure the privacy o residents
Childcare
The University provides the Campus Kids Day
Nursery a proessionally-run acility locatedon the Manor Park Campus
For more inormation see
kidsunlimitedcouknurseriescampus-kids-guildford
Energy Efficiency
The University has an Energy ManagementPolicy Residents are urged to be responsible
in their consumption o energy and water byswitching off lights and electrical appliancesand by turning off taps and showers afer use
Heating
In most buildings controls or hot waterand heating are automatic I your room is
too warm please turn your radiator downusing the control valve Please note on manyradiators this requires the use o a coin to
turn the valve towards the thick blue line Iyour room remains too hot or too cold please
report online to the Estates and FacilitiesHelpdesk (details in the Useul Contacts
section at the back o this booklet)
In order to conserve energy and reduce
carbon emissions it is University Policy tomaintain a normal maximum temperature
or any residence at 21 degrees Celsius duringthe day and evening In most bui ldingsheating is switched off during the night rom
approximately 2am ndash 630am Central heatingis normally operated rom 1 October to 1 May
when the external daytime temperature isbelow 18 degrees Celsius
Insurance
The University accepts no liability or any loss
o or damage to your personal belongingsYour belongings will be covered by a block
insurance policy provided by EndsleighInsurance This provides limited cover or
loss or damage to your belongings i you havetaken reasonable steps to keep them secureYou are advised to check the policy at
wwwendsleighcouk to ensure that thecover provided is adequate or your needs
Kitchen Equipment
A ridge reezer (or ridge-reezer) electric
kettle cooker microwave toaster and ironare provided in each kitchen but you must
provide your own cooking utensils crockeryand cutlery Please note the regulations or
any personal cooking equipment (see page18 Electrical Saety)
All cooking appliances (cookers hobsmicrowave ovens toasters and kettles) are
electric Cookers and hobs have rotary knobsor the radiant rings grill and oven Please
ensure that you switch off when you havefinished using the cooker or hob When youclean the cooker or hob always ensure you
turn off the electrical supply by using thenearby red switch
Laundry Facilities
Sel-service laundrettes or residents areprovided at
raquo Stag Hill campus on the ground floor oAA building
raquo Hazel Farm Hamilton Driveraquo Hazel Farm Hamilton Placeraquo Bellerby Court in Wealden House
(externally provided)raquo Manor Park near Reception and at
71ndash77 Ronald Ross Road
A wash costs pound220 to pound280 and to dry anaverage load costs approximately pound120 Allmachines are operated by a ldquotop up cardrdquo
system Cards are available rom machineslocated at the laundrettes and the reception
at Manor Park) For more inormation pleasevisit circuitgroupcom
All laundrettes are operated by CircuitLaunderette Services In the event o
breakdown or aults these can be reporteddirect to Circuit on 0800 092 4068
Instructions or use o the laundrette aredisplayed at each location
Linen and Bedding
Bedding (duvet and pillows) bed linen and
towels are not provided You can either
raquo Bring with you a duvet duvet coverpillows pillowcases and sheets to fit a
single bed approximately 190cm x 90cmor all single rooms
raquo Purchase a bedding pack rom the University
prior to your arrival which includes all theitems listed above and will be delivered to
your room ready or your arrival Packs canbe purchased at httpstoresurreyacuk
Litter Clearance
The paths steps and grounds around theresidences are routinely swept and litterremoved Residents are expected to behave
responsibly and avoid dropping litterCigarette butts should be disposed o in thecigarette bins Rubbish rom your room must
only be disposed o in the recycling bins nearyour court I you are unsure as to where these
are please ask at your Court Reception
Locks and Keys
On arrival you will be given a key to the dooro your floor or flat and or your bedroom
For your security and s aety always lock thedoor o your bedroom when you go out Youshould also be sure to lock your floorflat
ront door to keep your home secure Yourkey must never be given out to anyone
I you lock yoursel out or lose your keys please
report to your Court Reception or Security ithey are closed Please note there is cost opound20 or lost or broken keys and key obs
Bus Passes
Bus passes are issued ree o charge tostudents living at Hazel GFarm a charge opound20 will be made or lost or damaged Bus
passes
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University of Surrey 15surreyacuk
Mail and Parcels
Incoming mail on Stag Hill is security
scanned and then delivered to the Courtreception during the morning Monday to
Friday and is available or collection byresidents in the afernoon
All mail is delivered to Manor Park or ManorPark and Bellerby Court residents Monday to
Friday Emails will be sent to residents whenpost is ready or collection At Hazel Farm
mail is delivered direct to the houses by RoyalMail No mail is delivered to the University
on Saturday Sunday public holidays andUniversity closure days I we receive a parcelor letter requiring a signature then yoursquoll
receive an email to your University accountadvising you to come to the reception with
your Student ID Card to collect the item Allmail is delivered to Manor Park or ManorPark and Bellerby Court residents Monday to
Friday Emails will be sent to residents whenpost is ready or collection
Afer students have lef University
accommodation any uncollected mail willbe returned to sender I you have activelyused your University address or post then we
recommend you set up a redirect to your newaddress online by ollowing the link below
royalmailcomcustomer-servicepersonal-
customersmoving-home-going-awayset-
redirection
Envelopes containing valuables may be liable
to being stolen rom post racks I you intendto have such items delivered we stronglyadvise that you arrange or them to be sent
by Recorded Delivery
Large parcels and other bulky items are
normally delivered to the University CentralDistribution Office opposite International
House Yoursquoll be advised when such an itemarrives and should collect it rom the CentralDistribution Office
All mail should be addressed to residents
using their ull name as per University
records We would also recommend the use o
your student number to ensure mail reachesyou in a timely ashion
raquo Stag Hill campus residentsrsquo mail should beaddressed with the name o your Court flat
and room number ollowed by University oSurrey Guildord and the ollowing postcode
Battersea Court GU2 7JQCathedral Court GU2 7JHGuildord Court GU2 7JL
International GU2 7JLMillennium GU2 7JN
Stag Hill Court GU2 7JGSurrey Court GU2 7JW
Twyord Court GU2 7JP
University Court GU2 7JN
raquo Manor Park residentsrsquo mail should beaddressed to your ull name flat room
number and road name Manor Park StudentVillage Guildord GU2 7YW
raquo Hazel Farm residentsrsquo mail should beaddressed with the house and room number
road name Worplesdon Guildord and theollowing postcodes
Hamilton Drive GU2 9PLHamilton Place GU2 9GXHamilton Close GU2 9GU
Oregano Way GU2 9YT
raquo Bellerby Court residentsrsquo mail should beaddressed with the flat and room Number
Name o House Rosalind Franklin CloseGuildord GU2 7XR
Personal Belongings
Residents are reminded that other peoplersquos
belongings (including ood and kitchenutensils) must only be used or borrowed with
prior permission
Refuse Collection and Recycling
In most residences except those detailedbelow reuse is removed rom kitchens dailyMonday to Friday At weekends residents
may deposit reuse in the recycling binsprovided at each Court
I you live in amily flats or Hazel Farm youare responsible or removing your reuse
to the collection points Recycling bins orpaper cardboard glass and tins are provided
at central points outside residence buildings
Religious Texts
In a number o our rooms yoursquoll finda gif o a bible given by the Gideons
International I you do not have a copy andwould like one please contact the Chaplainson chaplaincysurreyacuk Alternatively
i you would like to return your copy pleasehand it in at your Court Reception
I you wish to disc uss any religious matters
urther or are interested in reading otherreligious texts please contact the ChaplainsFurther details can be ound at
surreyacukchaplaincy
Repairs
Faults must be reported via the online EampFMhelp desk surreyacukreportrepair
Out o hours emergency repairs must be
notified to Security Contact details can beound at the back o this booklet
I you report a ault in your accommodationyou give permission or Maintenance Staff to
enter to rectiy the ault
We endeavour to carry out plannedinspections and maintenance o buildings so
as to minimise inconvenience to residentsWe will normally give notice o any planned
work approximately a week beore it iscarried out In an emergency or examplea fire or flood we may need to enter your
accommodation without giving notice
Maintenance staff prioritise work and aim tocomplete jobs in a timely manner
Please note that reunds o rent ormaintenance ailures are only made in
exceptional circumstances when the ault hasnot been rectified in a timely ashion and
not where the ault or delay is beyond theUniversityrsquos control or example a power cutor difficulty in obtaining spare parts
SnowIce Clearance
When winter weather conditions requirethe paths and steps round the residences
will be gritted and where necessary snowand ice cleared i possible by 10am The
University Estates and Facilities ManagementDepartment are responsible or dealing withsnow and ice clearance
I there is significant snowall announcements
will be made on the Universityrsquos website toinorm you o any special arrangements at
surreyacukalert
Typical fault Target response time for first inspection
Health and Safety related repairs eg gas leaks
dangerous electrical faults lift entrapment 1 hour
Urgent repairs eg water leaks failure of heating
water or electrical systems lock failure 3 hours
Routine repairs eg faulty showers or toilets
sticking doors flickering lights 3 days
Routine repairs eg faulty windows or glazing
dripping taps 7 days
Non urgent repairs eg decoration
minor paving issues furniture repairs 20 days
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University of Surrey 17surreyacuk
SECURITY HEALTH
A N D S A F E T Y
You are required to conduct yourself responsibly
and in a safe manner that is compatible with
the health safety and wellbeing of your fellow
residents and the buildings in which you live
It is an offence in law to interere with or misuse anything
provided in the interests o health and saety including fire
detection systems fire alarms and fire-fighting equipment TheUniversity will take disciplinary action against any resident
ound to be endangering the welare o other residents ormembers o the University Community
A copy o the University Health and Saety Policy can be
viewed at surreyacukhsd
Emergencies
In case o an emergency please contact Security on extension3333 or +44 (0)1483 683333 rom mobile phones
On Stag Hill campusManor Park in an emergency (medicalfire assault etc) always contact Security They will then come
directly to the incident and wi ll also contact the EmergencyServices or you
At Hazel Farm and Bellerby Court please call 999 or theAmbulance Service Fire Brigade or Police As soon as possible
aferwards contact University Security to inorm them that theEmergency Services have been called
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University of Surrey 19surreyacuk
Electrical Safety
All electrical supplies in the Residences
operate at 230 volts and i used incorrectly cangive atal electric shocks Faulty or damaged
electrical equipment can also cause fires
The electrical equipment provided by theUniversity is routinely checked to ensure itis sae I you bring electrical equipment into
the residences it must be in good conditionand be fitted with a UK 3-pin plug with a
use Continental two or three -pin plugs andadaptors should not be used The University
reserves the right to remove withoutwarning electrical appliances it deems to beunsae or appliance leads that are not CE or
BS kite-marked
For your own saety and that o your ellowresidents you must stop using equipment
immediately i you notice the ollowingdanger signs
raquo Plugs or wall sockets which are overheatingor are scorched or cracked
raquo Cables or wires which are loose exposed orraying
raquo A burning smell when appliances are
switched onraquo Fuses which blow requently
I you are concerned about any o the electrical
installations or appliances in your Residenceplease speak to your Court Reception
Fire Safety
I you find a fire sound the alarmimmediately by hitting the nearest alarm callpoint ndash they are usually near the entrance
to your flatfloor When you hear a loudelectronic siren anywhere in the University
this means a fire evacuation and you and anyguests must leave the building immediatelyand go to your designated assembly point or
Court Reception i directed to do so You mustonly return to the building when a Fire Officer
or Security Officer instructs you to do so
The fire-fighting apparatus is supplied oruse only in an emergency I you do have to
use this equipment please report this to yourCourt Reception as soon as possible so it canbe replaced Tampering with any fire saety
equipment eg fire alarms unnecessarilydischarging fire extinguishers propping
open fire doors or covering sm oke detectorsis a serious offence Any resident oundmisusing saety equipment will be fined
may be required to leave the residence andcould be reported to the Police or Criminal
Investigation
Fire evacuation practices are arranged duringthe First Semester You are required to co-
operate with the instructions o Universitystaff during practice evacuations I you havea disability the University Fire Saety Officer
will advise you about sae evacuation in theevent o a fire Please note that fire escapes
exits should only be used in emergencies
Nearly all the fires in student housing start
in the kitchen and most i nvolve cookingas a result residents must never leave their
cooking unattended They should takereasonable steps to prevent a fire eg never
filling a pan more than one-third ull o oilkeeping grill pans clean not putting teatowels on a hob directly afer use and b eing
especially cautious i they are under theinfluence o alcohol or any other medication
Gas Safety
I you smell gas you should report this to
University Security by dialling extension3333 rom any University phone or+44 (0)1483 683333 rom mobile phones
Gas appliances in the Residences areserviced and saety checked annually bylsquoGas Saersquo qualified contractors Landlords
Gas Saety Certificates are displayed inrelevant buildings and are also available
to view by prior arrangement at theAccommodation Office
General Health and Safety
raquo I you have an accident or a lsquonear missrsquoaccident or you spot a saety hazard you should
report this to your Court Reception or toAccommodation Services or University 24 HourSecurity Office All accidents must be ormally
reported on a University Incident Report Formraquo Bicycles additional urniture or other large
items may not be brought into Residence
buildings they must not be stored externallywhere they obstruct access to doors or stairs
raquo You must not obstruct doors corridors stairsor communal areas
raquo You may not burn candles joss sticks or usenaked flames or lsquohookahrsquo pipes in Res idences
The use o candles or other naked flames inUniversity accommodation is prohibited
raquo Residents are not allowed to bring into the
Courts any substance or equipment whichmight be hazardous to health or saety eg
petrol solvents Nitric Oxide Synthase (NOS)laboratory equipment etc
raquo You may not bring weapons or replicaweapons into the Courts including guns airguns swords knives etc
raquo Residents who have children are responsibleor their saety whilst in University buildings
English Law does not speciy a particular ageat which a child can be lef unsupervisedHowever parents may be prosecuted i they
leave a child alone lsquoin a manner which islikely to cause unnecessary suffering or
injury to healthrsquo (Children and Young PersonsAct 1933) University residences should
be regarded as high risk areas or youngchildren Babies and toddlers should never belef alone in any circumstances
raquo University staff have the right to carry outtheir duties without ear o intimidation
and abuse Such behaviour directed at s taffis a very serious offence and will lead todisciplinary action
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University of Surrey 21surreyacuk
P O L I C I E S
Policy for Accommodating
Students with Disabilities
There are study bedrooms designed orstudents with disabilities and other specialneeds within most o the Courts o Residence
These include rooms or wheelchair usersdea students and or students whose
disability requires additional space orspecial equipment
The University recognises that in exceptional
cases students who are severely disabledor suffer rom mental health disabilityor severe medical impairment could not
attend University unless they are offeredUniversity accommodation Accommodation
Services will consider applicantsrecommended by Centre o Wellbeing or theDisability Coordinator in accordance with
University policies and subject to suitableaccommodation being available
Students with significant special needs areadvised to visit our campus prior to arrival to
discuss their requirements and view the typeo acilities available
The existence or pre-existence o d isordersthat are well controlled and have responded
to medical treatment even though there isa continuation o medical treatment does
not necessarily constitute grounds orUniversity accommodation Examples oconditions not normally considered are
ndash urinary tract inections irritable bowelsyndrome asthma dyslexia eczema well-
managed diabetes or epilepsy
Allocation Policy
The lsquoAccommodation Allocation Policyrsquois reviewed annually by the University
in conjunction with the Studentsrsquo UnionChanges o the policy are recommended tothe Commercial Affairs Committee which
normally decides the policy in November
The current policy can be viewed atsurreyacukaccommodation
Application Procedure
New students are invited to apply or
accommodation rom March each yearUndergraduate students have placesconfirmed during August and September
Postgraduate students have places confirmedafer the University receives an agreed
proportion o your course ees usually duringAugust and September
The majority o applications are made usingan on-line system and confirmations o
allocation are emailed to you
Eligible continuing students are able toapply or accommodation online during
late Novemberearly December Detailscan be ound online at surreyacuk
accommodation Applicants will be inormedi they have been successul in the firstinstance by the end o February
Complaints
I you have a complaint you should firsttry to resolve it inormally Please see the
ront o this Guide or details o which areato contact I you are unsure please contactAccommodation Services
I you are not satisfied with the outcome
you may make a written complaint toAccommodation Services A response will
normally be given in five working days
I you are unhappy about the way that your
complaint has been dealt with then you mayrequest to have the complaint reviewed Details
can be given via Accommodation Services
Contractual Relationship
Students living in University-ownedaccommodation are licensees Your licence is
granted because o your intention to ollow acourse o study at the University I you cease toollow a course o study at the University you
will be required to leave residence
Your contractual agreement is or a fixed periodand i you decide to leave your residence beore
the end o that fixed period you will still berequired to pay rent or the ull duration
When you apply or accommodation youhave to agree to abide by the lsquoConditions
o Residencersquo set out b elow These are animportant part o your licence agreement
or tenancy
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surreyacuk University of Surrey 23
PAYING FOR YOUR ROOM
When do I need to pay for my room
We will send you an invoice by email to your University EmailAccount within14 days o arrival and this will show your ldquoPay
byrdquo date
What should I do if I do not receive an invoice
Wait or 14 days afer you have arrived and re-check yourUniversity Email Account I the invoice has still not beenemailed to you contact the Accommodation Services their
contact details are at the back o this booklet
How do I pay my Residence Fees
When you receive your invoice read both pages o the invoicecareully as these will have all the inormation you need to pay
Method 1
Pay in ull by the ldquoPay byrdquo date shown on page 1 o yourinvoice by card on our website surreyacukaccommodation
payment
Method 2
I you are staying or more than 16 weeks you wi ll be offeredthe chance to pay in instalments See page two o your invoice
or details
Contact Accommodation Services i you have not received
your invoice within 14 days o arrival or have a queryregarding the rent you have been charged I you have
concerns about your ability to pay please contact the Student
Finance Team in the Student Services Centre
See back o booklet or contact inormation
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University of Surrey 25surreyacuk
C O N D I T I O N S O F R E S I D E N C E
Abandoned PropertyYou may not leave property behind anywherein the Court afer you vacate your room I
any property is ound in or about your roomafer you have lef (including property lef
in or around any other part o the Universityeg cycles in Court cycle sheds) then theUniversity may dispose o such property in
the manner it finds appropriate
Access to Your Accommodation
I you report a ault inside your bedroom orflat you give permission or maintenance
staff to enter and rectiy the ault I we needaccess to your accommodation to carry out
routine maintenance or inspections orexample annual electrical equipment testingwersquoll give you at least 48 hours notice o
when this is due to happen In an emergency
or example a fire alert or flood we may enteryour accommodation without giving notice
The University reserves the right to enteryour accommodation i they have reasonablegrounds to suspect that there is a breach o
the Conditions o Residences or the welareo any resident is at risk In exceptional
circumstances the University may conduct asearch o a room
ArrivalArrival instructions will be sent to youvia email Yoursquoll normally be allocated a
room rom the weekend beore your coursestarts Please check your Allocation Letter
to confirm your arrival date Internationalstudents may be admitted up to our daysearlier i they are participating in the
International Orientation
Bicycles
Bicycles may not be brought into Residencebuildings There are lockable bicycle stores
available in each Court o Residence
Business Use
Residents may not operate a business in orrom University accommodation
Cleaning
You are expected to keep your room and
communal areas in a clean tidy and hygieniccondition and equipment is provided or
this Most communal areas are in additioncleaned periodically by cleaning staff Whenyou depart you must leave your room (and
shower room where applicable) clean andtidy and empty o rubbish
Residents o amily flats and Hazel Farm areresponsible or removing waste to externalcollection points
The University reserves the right to charge
residents or excess cleaning i hygiene andcleanliness all below a reasonable standard
in bedrooms andor communal areasThe accommodation is inspected prior todeparture and residents may be charged or
excess cleaning
Council Tax
Full time students living in Universityresidences are exempt rom Council Tax
Residents o amily accommodation are liableto pay Council Tax which is collected by the
University with and in addition to rent The
amount o Council Tax depends on the size othe flat and circumstances o the amily
Damage
Yoursquoll be held responsible or damage in yourroom beyond air wear and tear Rooms are
inspected prior to departure and yoursquoll beinvoiced or the cost o repairing any damageYou are expected to maintain the security o
communal areas by locking outer doors whenyou go in or out Damage in communal areas
is the responsibility o the whole floor orhouse and will be charged accordingly
Residents are responsible to pay or non-
return or loss o keys or returning urnitureto its original position and or deterioration o
urniture fittings or structure o the room orcommunal areas not due to air wear and tear
and any additional cleaning required Roomsflats are inspected at intervals throughout theyear and beore departure Any charges due
will be invoiced
Data Protection
Personal data collected on your
accommodation application will be held onthe University database or administrativepurposes It will be processed in accordance
with the statutory Data Protection Principlesand the Universityrsquos registration under the Data
Protection Acts 1984 amp 1998 The University is
required to disclose your name and campusaddress to Guildord Borough Council toenable the electoral roll to be updated
The Conditions of Residence are the rules and policies of residence
When you apply for accommodation you have to agree to abide by the
Conditions of Residence and these are an important part of your licence
agreement or tenancy (see PoliciesContractual Relationship)
The University reserves the right to introduce such changes to the
Conditions of Residence as may be necessary or desirable
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Departure and Giving Notice to
Leave Early
You are required to vacate your
accommodation and return keys by middayon the end date stated in your Allocation
Letter or tenancy There are no on campusstorage acilities or residentsrsquo belongings butAccommodation Services can supply details
o local storage companies
I you decide to move out o residence beorethe end date o your licence or tenancy you
must give notice to leave by letter email orby using a Withdrawal Form available atAccommodation Services
Residents may give notice to leave theirresidence at the end o the First SemesterNotice must be received in writing no later
than 4 December 2015 and you must vacateyour room by 30 January 2016
I you wish to vacate your room earlier than30 January you can advise Accommodation
Services o your intentions Please note thatyou may be liable or the payment o your
room rent up to 30 January 2016 unless weare able to re-let your room earlier In theevent that we are able to arrange a re-let you
need only pay until the date that the newtenant moves in
I notice is not received on or beore4 December 2015 no rebate o rent will b e
given i you decide to leave beore the enddate specified in your allocation letter
unless we are able to re-let your room Thisapplies even i your move-in date is afer
4 December 2015 I you leave beore the endo your licence or tenancy yoursquoll be requiredto continue paying until your account is
cleared in ull
I you cease to be a student because you
withdraw rom your course or the Universityterminates your course your licence to
occupy University Accommodation andthereore your liability or rent ceases whenyou move out and return the key Please
ensure you notiy Accommodation Servicesin writing o your intended move-out date so
all necessary arrangements can be made
Deposits
Residents are required to pay an advanced
payment o pound250 this will be credited to yourrent invoice afer you move in I you do not
move in the advanced payment will be usedto offset any loss o rent until a replacement
tenant is ound including an admin ee
Drug Misuse
The possession o illegal drugs is a criminaloffence and possession with intent to supplyis a more serious offence It is also an offence
or the University to allow drugs to be used inpremises it owns or manages It is thereore the
policy o the University not to tolerate the useo illegal drugs in student residences Students
ound to be using or in the possession o anyillegal drug including cannabis or who allowillegal drugs to be used in their study bedroom
will receive a substantial fine a final warningand instructions to cease their illegal activities
immediately I the studentrsquos behaviour alsoindicates that they are unsuited to communalliving they may be asked to leave residences
(see Misconduct)
The University will inorm the Police o anystudent suspected o dealing in drugs The
University also reserves the right to provideinormation to the Police about students oundto be using or in possession o illegal drugs
Electoral Registration
Students in residence in the middle o
October will be included on an annual returnmade to Guildord Borough Council which
is used to prepare the Electoral Roll Werecommend that you also register to vote at
your home address in case an election occursduring a vacation
Electrical Appliances
Residents may not install or use any heater
iron kettle ridge reezer washing machinemicrowave or other cooking equipmentin their bedroom Under no circumstances
should electrical outlets or appliances be
interered with or overloaded Multi-socketadapters should be CE or BS kite-marked andhave a use and lsquoonrsquo indicator light Kitchenappliances must have a 3-pin UK used plug
Un-used continental plugs and adaptors arenot permitted The University reserves the right
to remove without warning unsae electricalappliances or non-UK standard appliance leads
that are not CE or BS kite-marked
Furniture
Items should be kept in the room they areprovided You are expected to return all
urniture to its original position when youvacate your accommodation
Guests
You are responsible or the behaviour o your
guests and must accompany them at all times
ensuring that they comply with all relevantparts o these Conditions Guests are not
permitted in your accommodation between11pm and 8am Guest rooms may be booked
via Accommodation Services
Health and Safety
Residents are required to conduct themselves
in a responsible and sae manner at all timesThe instructions and guidance in the lsquoHealth
and Saetyrsquo section o the lsquoResidents Guidersquoorm part o the lsquoConditions o Residencersquo
Inventory
An inventory orm will be emailed to you
and you are advised to record the conditiono the room and urniture when you arriveThe inventory can either be emailed to
Accommodation Services or returned to yourCourt Reception
Keys and LocksA charge o pound20 will be made i you ail to
return your room key or security ob whenyou vacate your room I keys or security obs
are lost or broken a charge o pound20 is made orreplacements An additional charge o pound75 is
made i a lock change is necessary Residentsmay not change locks or add locks or alarmsto their rooms
I you need a replacement key or security ob
you can obtain this on payment o pound20 atAccommodation Services or at Manor ParkReception Out o office hours you should
go to your Court Reception When they areclosed the 24 hour Security Office in Senate
House will assist you usually by letting youinto your room
University of Surrey 27surreyacuk
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Misconduct
Full details o the Universityrsquos disciplinary
procedures may be ound on the Universitywebsite wwwsurreyacukcurrentstudents
Misconduct relating to incidents in or
around the Residences is dealt with throughan escalating system o penalties issued bythe Wardens
An offence may lead to a Warning and
may be accompanied by a fine up to pound200depending on the seriousness o the offence
The Warden has the authority to move astudent to alternative accommodation withimmediate effect pending investigation o an
alleged act o serious misconduct
I through an act o serious misconduct orthrough repeated misconduct a student
demonstrates they are not suited tocommunal living they will be required toleave residence I a penalty is issued there
exists a provision or appeal
Under no circumstances may a student whohas been required to leave residence re-apply
or University accommodation during thatacademic year and they may be excludedrom applying or uture years i deemed
appropriate by a Disciplinary Panel
Noise
There is a level o noise associated with living
within a communal environment and noisecan become an issue when many people live
in close proximity to each other You mustnot make excessive noise at any time o the
day or night In addition there should beminimal noise audible outside the room youare in between 11pm and 8am (quiet hours)
When deciding i noise is excessive the
ollowing points will be considered
raquo Has a complaint(s) been receivedraquo Possible impact on other residents and
members o the Universitylocal community
raquo Level o noise being created and the timeo day
raquo Have previous complaints been made
I in the judgment o a member o UniversityStaff (this will mainly be a member o theWardening Team or Security Department)
the noise is deemed to be excessive andor intrusive then the level o noise will be
required to be reduced imm ediately theitem creating the noise can be confiscatedand urther disciplinary action may be
taken i appropriate
To ensure that the above conditions aremet we recommend that headphones are
used or listening to music and other audiooutput during quiet hours and residentsconsider their use i they wish to listen to
items at high volume
Within any large organisation on occasionthere will be events incidents or works that
may cause disruption to other memberso the organisation Whilst the Universitywill seek to minimise these occurrences
and to inorm residents whenever possiblethere may be times where disruption is
unavoidable
University of Surrey 29surreyacuk
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Room Changes Swaps
You may not change rooms without the
agreement o Accommodation ServicesThose who swap rooms without prior
permission will ace disciplinary action thatcan include a fine and maybe excluded rom
accommodation in uture years Room swapswhere two residents agree to swap roomswith each other are permitted rom late
October Further details will be emailed toresidents or you can contact Accommodation
Services An administration ee o pound50 ischarged per resident or a room swap
In exceptional circumstances with supportrom Centre o Wellbeing or Student Advice
a room change may be permitted For urtherdetails and to collect the appropriate orm
please visit Accommodation Services
In exceptional circumstances and withprior consultation the University reservesthe right to move residents to alternative
accommodation
Security of Rooms and Property
Whenever you leave your room you should
lock your room door and the outside orstaircase door I your room is on the groundfloor you should also latch your window
closed This ensures security or everyoneThe University accepts no liability or any loss
o or damage to your personal belongings
Single Sex flatsfloors
Students occupying rooms in single sex flatsor floors may not have visitors o the opposite
sex afer 10pm on any night o the week
Smoking
Residents or their guests may not smoke
or use an electronic cigarette inside anyUniversity building or in the entrance to or
close to windows or vents o any buildingincluding the Residences This rule includes
a ban on smoking within individual studentbedrooms Failure to comply with thisregulation will result in disciplinary action
being taken
Sub-letting of Rooms
Accommodation is available or the exclusiveuse o the person to whom it is let whilst
they are a ull time registered student o the
University You may not sub-let or allowanyone else to use your room ailure to complywith this regulation will result in disciplinaryaction being taken see the Misconduct section
or more details Overnight guests should bebooked into guest rooms Please note random
spot-checks occur throughout the year to checkthe ID o residents
Summer Vacation Residence
You can apply or residence during the
summer vacation Applications can be madethrough the online store afer the Easter
vacation Further details can be ound on theAccommodation web pages No reduction orent is given or periods spent away rom the
University in vacations Normal Conditions oResidence apply to vacation periods
Television
There are TV rooms in the Residences with
Bellerby residents able to use acilitiesat Manor Park I you own or operate a
television in your room you must have yourown TV licence A TV licence i s also required
i you watch live television on a computer
You are not allowed to attach aerials or
satellite dishes internally or externally to anyresidence buildings
Parking
There is no parking or residents on Stag Hill
campus and at Manor Park
As a condition o having a place in Residencestudents who are resident in all Courts (except
Hazel Farm) may not bring a car or other our-wheeled motor vehicle on to the Universitygrounds and while in residence undertake
not to keep one on the public roads within thelsquoexclusion zonersquo used or deciding eligibility
or parking permits
Students resident at Hazel Farm may parkree o charge in designated spaces at HazelFarm Residents o Hazel Farm are not eligible
or permits to park on Stag Hill campusduring office hours There is a limited number
o spaces or students resident at BellerbyCourt who may apply or a parking permitrom the contractor who is responsible or all
parking matters in the vicinity o the Court
Student residents may park a motorcycle onany University campus i it is registered with
the Security Department and is parked withina marked motorcycle bay
Full details o the University ParkingRegulations can be ound at
surreyacukcurrentstudentscampus
transport
Parties
The Residences and surrounding areas are not
suitable or large parties I you wish to holda party within or outside o your Court or
small groups o riends you must first obtainpermission one week in advance rom your
Warden who may grant permission subjectto rules which include accepting liability or
any charges resulting rom the party Partiesare allowed on Friday or Saturday nightsonly outside o designated exam periods A
ull copy o the partybarbeque regulations isavailable rom the Wardensrsquo website
Pets
You may not keep pets in your residence
Posters
You may not post notices other than
those or RAG publicity or student electioncampaigns in your windows or in any other
part o the Court except on notice boards
Rent
You will receive an email to your University oSurrey email account rom Accommodation
Services containing your rent invoice Theinvoice includes details o how to go onlineand make payment I you donrsquot get this email
within 14 days o moving in please contactAccommodation Services Contact details are at
the back o this handbook
Rents are payable or the whole periodspecified in your Accommodation agreementNo rebate is given i you arrive late or leave
beore the end o the period specified in yourAccommodation agreement
Rent may be paid in ull or the year or in
instalments You are encouraged to use theUniversity on-line payment system to m akepayments
You are responsible or payment by the
dates indicated on the invoice I payment isnot received within 28 days o your taking
up residence your licence to occupy maybe terminated I you are having difficulties
paying your rent you must contact theStudent Finance Team as soon as possibleContact details are at the back o this booklet
Rents are reviewed annually by theUniversity and are confirmed by the
Executive Board Rents normally increase inSeptember and are in orce or the ollowing
academic year
Accommodation Services reserves the rightto withhold University accommodation roma student who it has been established owes
rent to the University or a private landlord
University of Surrey 31surreyacuk
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surreyacuk University of Surrey 33
USEFUL CONTACTS
Accommodation Services
Philip Marchant Building
E accommodationsurreyacuk
T +44 (0)1483 682466
Open Mon to Fri 10am to 5pm
facebookcomSurreyResidenceExperience
Security
Ground Floor Senate House
T +44 (0)1483 682002
Emergencies (internal) 3333
Emergencies +44(0)1483 683333
Court Receptions
Stag Hill Reception
Stag Hill Court University Court
Millennium House
E staghillreceptionsurreyacuk
T +44 (0)1483 689078
Open Mon to Fri 8am to 7pm
and Sat 8am to 12 Noon
Battersea Reception
Battersea Court Surrey CourtE batterseareceptionsurreyacuk
T +44 (0)1483 682473
Open Mon to Fri 8am to 11pm
and Sat 8am to 12 Noon
Cathedral Reception
Cathedral Court International House
Twyford Court
E cathedralreceptionsurreyacuk
T +44 (0)1483 682468
Open Mon to Fri 8am to 7pm
and Sat 8am to 12 Noon
Manor Park Reception
Manor Park Bellerby Court
E manorparkreceptionsurreyacuk
T +44 (0)1483 683500
Open Mon to Fri 8am to 11pm
Sat amp Sun 10am to 2pm (Security presence 247)
Hazel Farm Caretakerrsquos Office
Hazel Farm
E accommodationsurreyacuk
T +44(0)1483 683536
Student Life Mentoring
Student Services Centre
E mentoringsurreyacuk
T +44 (0)1483 68 3510 6694 4824
facebookcomsurreystudent
Twitter surreystudent
Estates and Facilities Helpdesk
(online reporting of maintenance issues)
httparchibussurreyacukstudenthelpdesk
indexcfm
Look for this button on the Accommodation
Services website
Finance
Student Receivables (rent payments)
Student Services Centre
E student-receivablessurreyacuk
IT Services
(Room internet ndash Surrey ResNet)
Contact your Court Reception to arrange for a
ResNet Advisor to visit
E usersupportsurreyacuk
Wardens
Please see contact details posted within your
accommodation or follow the link below to the
Wardensrsquo website
surreyacukcurrentstudents
accommodationwardens
Wardens can also be contacted by the email
addresses below
Battersea Court and Surrey Courtbatterseaampsurreywardensurreyacuk
Cathedral Court and Guildford Court
cathedralampguildfordwardensurreyacuk
International House and Twyford Court
interamptwyfordwardensurreyacuk
Manor Park and Bellerby Court
manorparkwardensurreyacuk
Hazel Farm
hazelfarmwardensurreyacuk
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Accommodation Services
Philip Marchant Building
University of Surrey
Guildord Surrey GU2 7XH UK
T +44 (0)1483 682 466
E accommodationsurreyacuk
wwwfacebookcom
SurreyResidenceExperience
surreyacukaccommodation
Disclaimer
Every effort has been made to ensure the accuracy of the information contained in this
publication at the time of going to press (June 2015) The University undertakes all reasonable
steps to provide the services described in this guide but reserves the right however to introduce
changes to the information given Should industrial action or circumstances beyond the control
of the University interfere with its ability to provide services the University undertakes to use
all reasonable steps to minimise any resultant disruption Please refer to our website for up-
to-date information
June 2015
7335 0515
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surreyacuk University of Surrey 5
W E L C O M E
Dear Resident
We would like to welcome you to your Accommodation at theUniversity o Surrey
During your time here you are supported by a ull team o
proessional services rom across the University Please inormus o any issues you may have so we can work with you to
overcome any problems quickly and easily
Staying in University accommodation will play a big part inyour student lie whilst at Surrey You will be sharing withstudents not only taking different courses but also c oming
rom many different parts o the world introducing you tosome great riends and making unorgettable memories This
Guide will provide you with all the inormation you need toknow during your stay with us
All our accommodation is managed in accordance withthe UUK Code o Practice or the Management o Student
Housing Further details relating to the code can be ound atwwwuukcodeinfo
We hope you have an enjoyable and successul stay in youraccommodation and we look orward to meeting you
With Best Wishes
Accommodation Services
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University of Surrey 7surreyacuk
ACCOMMODATION SERVICES
C U S T O M E R C H A R T E R
Accommodation Services are here to help you and offer advice on all
residential accommodation matters We are committed to ensuring you receive
an excellent level of service and to respond positively to your feedback
Vision
To ensure students staff and visitors to
the University are accommodated within
sae secure accommodation across a rangeo budgets
Aim
We aim to provide a riendly and
approachable service actively listening toour customers and working with them to
create a service based on mutual respect andunderstanding We will apply the Universityrsquosaccommodation allocation policy airly
and consistently and will work with allthe appropriate University departments to
promote a positive living environment
What you should expect from us
As our customer you can expect
Accommodation Services to
raquo Provide a confidential riendly and efficient
serviceraquo Provide accurate and up to date inormation
on our website at our Receptions and in all oour correspondence
raquo Allocate accommodation in accordance with
the current Accommodation Allocation Policyraquo Assist with resolving any issue you
may have in relation to your Universityaccommodation and to provide support and
guidance i you encounter problems withaccommodation in the private sector
raquo Signpost other services which may be o
use to you during your stay in Universityaccommodation
In providing our services we value
raquo Meeting the needs o our community
raquo The diversity and individuality o all peopleraquo The proessionalism o our staff
raquo Effective communication including youreedback on our services
raquo Our approachability
A comfortable room
All rooms are carpeted with a bed desk
chair shelves wardrobe and curtains
Most standard rooms have a wash basinEn suite rooms have their own toilet shower
and wash basin All rooms benefit rom ourree ResNet service which provides ast and
efficient broadband
A well-equipped cooking area
In your cooking area yoursquoll have a cookerridge reezer microwave sink storage space
table and chairs
A clean place to live
Wersquoll clean all communal areas weekly Andwersquoll provide you with a vacuum cleanermop and bucket and dustpan and brush to
use in the intervening period i you need to
A prompt maintenance
and repair serviceWersquoll deal with maintenance issues promptlyand efficiently Every job will b e allocated
emergency urgent or non-urgent statusaccording to its severity All aults can bereported online
How you the customer can help us
meet our service standards
To help us provide the best possible servicewe suggest the ollowing
raquo Inorm us as soon as possible o any issues
you may be encountering ndash reporting aultsonline
raquo Contact us by email or through a personalvisit in the first instance
raquo In all correspondence quote your Student
Staff numberraquo Give as much inormation as possible
regarding your situation and requirementsraquo Read and understand your responsibilities
under the terms and conditions o The
Residentsrsquo Guideraquo Update us with any changes in your status
that may affect your accommodation needsrequirements
raquo Be respectul o your ellow residents
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University of Surrey 9surreyacuk
M A N A G E M E N T
Your accommodation is managed by a University-wide team to ensure you
receive a professional service in all areas of your accommodation experience
Accommodation Services
raquo Accommodation Services takes overall
responsibility or your accommodationso i you are unsure o whom to talk to orhave eedback relating to your experience
in accommodation please contact us TheAccommodation Office is open Mon to Fri
10am to 5pm and is located in the PhilipMarchant Building Stag Hill campus
Accommodation Services has day to dayresponsibility or
raquo Receiving all accommodation applications
the allocation o rooms and room transersraquo Invoicing you or your accommodationraquo Providing inormation on renting in the
private sector including hosting HousingAwareness Week in February providing
up to date inormation on housesroomsavailable in the private sector via
surreystudentpadcouk raquo Management o 60 houses in the private sector
as part o the Property Managed Scheme
raquo Management o the Reception at Manor Park
Estates and Facilities Management
Estates and Facilities Management (EampFM)
are responsible or the management oCourt Receptions on Stag Hill Campusdelivery o mail (see Mail amp Parcels in A-Z
Inormation or urther details) cleaningservices and all maintenance your housing
association will be responsible or theseservices in Bellerby Court InternationalHouse and Millennium House For all queries
relating to these services please contact yourCourt Reception
EampFM also undertake the upkeep o all areas
on campus including grounds walkways andother non-residential buildings
Cleaning
Cleaning is carried out in the c ommunal
areas o the Courts eg s tairwells corridorsshared kitchens and shared bathrooms The
cleaning schedule will be displayed in yourkitchen Any queries relating to this serviceshould be made to your Court Reception in
the first instance
Court Reception
The Reception is the centre or most CourtsThis is where you can
raquo Collect post and parcelsraquo Report any issues relating to your cleaning
serviceraquo Seek support or ResNet via a ResNet Advisor
raquo Make general enquiries in relation to youraccommodation
Please see back o booklet or contact detailsand opening times
Maintenance
Maintenance is carried out by University staffor approved contractors used to working inthe Courts Requests or repairs can be made
online (see Repairs or urther details) I youhave an emergency situation (ie flood no
power) please contact your Court Receptioni they are closed requests can be made to the24-hour Security Office in Senate House
Security
There are Security staff on duty 24 hours a
day at the main Campus Security Office onthe ground floor o Senate House Manor Parkalso has a Security Officer on duty 24 hours
based at Reception located near to the siteentrance Hazel Farm has regular mobile and
oot patrols
Our Security Teamrsquos main purpose is to ensurethe security and saety o students staff andbuildings and regular patrols are carried out
I you need help at any time you can contactSecurity by going to the office or by calling
the numbers detailed below Out o normalopening hours Security also deal with urgent
requests or maintenance and will help youwith other enquiries you may have
I you have an emergency the Securityteam can be contacted by phoning
+44 (0)1483 683333
This will connect you to the Security Officein Senate House which is open 24 hours aday Please remember that this line is or
emergencies only
Non-urgent calls to the 24-hour SecurityOffice should be made to +44 (0)1483 682002
It wasnrsquot the beautiul campus that impressed me the most about Surrey
nor was it the breathtaking landscapes that surround it or the proximity
to London hellip what really drew me in was that no matter how culturally
diverse or scarily new it all was Surrey elt like home
Em Bollon
Former President Studentsrsquo Union
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surreyacuk
As residential Wardens we live
among you in the Courts o
Residence to support your welare
needs and maintain discipline
All o the Wardens have day jobs
in a variety o departments right
across the University so our wide-
ranging combined experience o theUniversity as a whole means that
we are ofen the first port-o-call
or inormation I we canrsquot provide
exactly what you need we will
certainly know who to put you in
touch with in order to help We hope
you enjoy your time in residences
David Carey Senior Warden
shares his experiences
University of Surrey 11
Finance
The Student Finance Team are responsible or
the collection o your rent They also provideguidance should you experience difficulty in
making payments They are located within theStudent Services Centre and can be contacted
by emailing student-receivablessurreyacuk
IT Services
raquo Manage the broadband (ResNet) servicewithin your accommodation
raquo Provide support or all o the above withResNet Advisors who can be booked via yourCourt Reception
Student Support ServicesStudent Support Services bring togethera range o support services to help youthroughout your time at University
Full details can be ound atsurreyacukcurrentstudents
Our Warden and Mentoring Teams are a key
part o the residential support available
Mentoring
Student Lie Mentors are current studentswho are on hand to support new students
through their first year in accommodationThey visit residences once every c ouple o
weeks to help with everything rom settlingin and finding your way around campus
to dealing with conflict in flats and anywellbeing issues you may ace
Mentors are well inormed about the supportservices available across campus and can
draw on their own experience to act as anapproachable and easily accessible welare
presence throughout the year They alsoorganise social events such as movie nights
quizzes ice-skating trips and sushi makingproviding you with an opportunity to get toknow your flatmates and neighbours better
On the accommodation poster in your
kitchen yoursquoll find details o who yourmentor is and how to contact them Youcan also find out more and request a vis it
by contacting the Student Lie team onsurreyacukmentoring See page 32 o this
guide or urther contact details and socialmedia pages
Wardens
Wardens are members o the University
staff who live permanently in the residenceswith their amilies to help support the
residential community Wardens are here tohelp you get the most out o your studentlie at Surrey Your Warden is a good point
o contact i you need some help or adviceabout any aspect o lie in your Court
Wardens are also here to ensure all residentsmaintain reasonable behaviour
For non-urgent issues you can arrange tomeet your Warden by emailing the Wardensrsquo
court address (see page 32 or your courtrsquosemail address) For any urgent matters
please contact Security They will contact amember o the Wardening team immediatelyFurther details can be ound online at
surreyacukwardens
Other Support Services
Student Services Centre
Student Information Desk
01483 68 68 68
surreyacukask
The Centre located in Hall Complex opposite
Senate House is your first stop shop orinormation advice and guidance on thematters below
raquo Student Registry
General administration and support
raquo Student Money
Scholarshipsbursaries unding problemsdelays budgeting discretionary hardship unds
raquo International Student Support
Support amp visa issues
raquo Finance Receivables
Problems with paying or eesaccommodation
Centre for Wellbeing
Located in University Court which provides
inormation and advice on all issues affectingyour health amp wellbeing
The Guildowns University Medical Practice
Located in University Court which provides
medical consultations and advice When youarrive arrangements will be made or you to
register with a doctor
The Chaplaincy ServiceLocated in Surrey Court
Housing Associations
Bellerby Court Millennium House and
International House are cleaned andmaintained by the Housing Associations who
manage these buildings I you require urtherdetails please contact Accommodation Services
Given the high placement in the
league tables and excellent travel
links to London the University o
Surrey halls o residence really is
value or money With all the billsincluded it really is a huge worry
off your mind allowing you toenjoy the ull university experience
Lauren Whatley
BSc Accounting and Finance
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University of Surrey 13surreyacuk
AndashZ INFORMATION
Broadband (ResNet)
ResNet is ree and it rsquos your connection to theInternet 24 hours a day To connect go to
httpactivatesurreyacuk
With your login (your University number)
and password (your date o birth in theormat ddmmyyyy) via any laptop or PC
with web access
All bedrooms have ree broadband accessThe service is subject to an AcceptableUse Policy which can be viewed at
surreyacukresnet I you have any problemswith this service please contact your Court
Reception
CCTV
CCTV is installed in some areas o theResidences or your security and saety This is
careully managed by the University SecurityDepartment to ensure the privacy o residents
Childcare
The University provides the Campus Kids Day
Nursery a proessionally-run acility locatedon the Manor Park Campus
For more inormation see
kidsunlimitedcouknurseriescampus-kids-guildford
Energy Efficiency
The University has an Energy ManagementPolicy Residents are urged to be responsible
in their consumption o energy and water byswitching off lights and electrical appliancesand by turning off taps and showers afer use
Heating
In most buildings controls or hot waterand heating are automatic I your room is
too warm please turn your radiator downusing the control valve Please note on manyradiators this requires the use o a coin to
turn the valve towards the thick blue line Iyour room remains too hot or too cold please
report online to the Estates and FacilitiesHelpdesk (details in the Useul Contacts
section at the back o this booklet)
In order to conserve energy and reduce
carbon emissions it is University Policy tomaintain a normal maximum temperature
or any residence at 21 degrees Celsius duringthe day and evening In most bui ldingsheating is switched off during the night rom
approximately 2am ndash 630am Central heatingis normally operated rom 1 October to 1 May
when the external daytime temperature isbelow 18 degrees Celsius
Insurance
The University accepts no liability or any loss
o or damage to your personal belongingsYour belongings will be covered by a block
insurance policy provided by EndsleighInsurance This provides limited cover or
loss or damage to your belongings i you havetaken reasonable steps to keep them secureYou are advised to check the policy at
wwwendsleighcouk to ensure that thecover provided is adequate or your needs
Kitchen Equipment
A ridge reezer (or ridge-reezer) electric
kettle cooker microwave toaster and ironare provided in each kitchen but you must
provide your own cooking utensils crockeryand cutlery Please note the regulations or
any personal cooking equipment (see page18 Electrical Saety)
All cooking appliances (cookers hobsmicrowave ovens toasters and kettles) are
electric Cookers and hobs have rotary knobsor the radiant rings grill and oven Please
ensure that you switch off when you havefinished using the cooker or hob When youclean the cooker or hob always ensure you
turn off the electrical supply by using thenearby red switch
Laundry Facilities
Sel-service laundrettes or residents areprovided at
raquo Stag Hill campus on the ground floor oAA building
raquo Hazel Farm Hamilton Driveraquo Hazel Farm Hamilton Placeraquo Bellerby Court in Wealden House
(externally provided)raquo Manor Park near Reception and at
71ndash77 Ronald Ross Road
A wash costs pound220 to pound280 and to dry anaverage load costs approximately pound120 Allmachines are operated by a ldquotop up cardrdquo
system Cards are available rom machineslocated at the laundrettes and the reception
at Manor Park) For more inormation pleasevisit circuitgroupcom
All laundrettes are operated by CircuitLaunderette Services In the event o
breakdown or aults these can be reporteddirect to Circuit on 0800 092 4068
Instructions or use o the laundrette aredisplayed at each location
Linen and Bedding
Bedding (duvet and pillows) bed linen and
towels are not provided You can either
raquo Bring with you a duvet duvet coverpillows pillowcases and sheets to fit a
single bed approximately 190cm x 90cmor all single rooms
raquo Purchase a bedding pack rom the University
prior to your arrival which includes all theitems listed above and will be delivered to
your room ready or your arrival Packs canbe purchased at httpstoresurreyacuk
Litter Clearance
The paths steps and grounds around theresidences are routinely swept and litterremoved Residents are expected to behave
responsibly and avoid dropping litterCigarette butts should be disposed o in thecigarette bins Rubbish rom your room must
only be disposed o in the recycling bins nearyour court I you are unsure as to where these
are please ask at your Court Reception
Locks and Keys
On arrival you will be given a key to the dooro your floor or flat and or your bedroom
For your security and s aety always lock thedoor o your bedroom when you go out Youshould also be sure to lock your floorflat
ront door to keep your home secure Yourkey must never be given out to anyone
I you lock yoursel out or lose your keys please
report to your Court Reception or Security ithey are closed Please note there is cost opound20 or lost or broken keys and key obs
Bus Passes
Bus passes are issued ree o charge tostudents living at Hazel GFarm a charge opound20 will be made or lost or damaged Bus
passes
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University of Surrey 15surreyacuk
Mail and Parcels
Incoming mail on Stag Hill is security
scanned and then delivered to the Courtreception during the morning Monday to
Friday and is available or collection byresidents in the afernoon
All mail is delivered to Manor Park or ManorPark and Bellerby Court residents Monday to
Friday Emails will be sent to residents whenpost is ready or collection At Hazel Farm
mail is delivered direct to the houses by RoyalMail No mail is delivered to the University
on Saturday Sunday public holidays andUniversity closure days I we receive a parcelor letter requiring a signature then yoursquoll
receive an email to your University accountadvising you to come to the reception with
your Student ID Card to collect the item Allmail is delivered to Manor Park or ManorPark and Bellerby Court residents Monday to
Friday Emails will be sent to residents whenpost is ready or collection
Afer students have lef University
accommodation any uncollected mail willbe returned to sender I you have activelyused your University address or post then we
recommend you set up a redirect to your newaddress online by ollowing the link below
royalmailcomcustomer-servicepersonal-
customersmoving-home-going-awayset-
redirection
Envelopes containing valuables may be liable
to being stolen rom post racks I you intendto have such items delivered we stronglyadvise that you arrange or them to be sent
by Recorded Delivery
Large parcels and other bulky items are
normally delivered to the University CentralDistribution Office opposite International
House Yoursquoll be advised when such an itemarrives and should collect it rom the CentralDistribution Office
All mail should be addressed to residents
using their ull name as per University
records We would also recommend the use o
your student number to ensure mail reachesyou in a timely ashion
raquo Stag Hill campus residentsrsquo mail should beaddressed with the name o your Court flat
and room number ollowed by University oSurrey Guildord and the ollowing postcode
Battersea Court GU2 7JQCathedral Court GU2 7JHGuildord Court GU2 7JL
International GU2 7JLMillennium GU2 7JN
Stag Hill Court GU2 7JGSurrey Court GU2 7JW
Twyord Court GU2 7JP
University Court GU2 7JN
raquo Manor Park residentsrsquo mail should beaddressed to your ull name flat room
number and road name Manor Park StudentVillage Guildord GU2 7YW
raquo Hazel Farm residentsrsquo mail should beaddressed with the house and room number
road name Worplesdon Guildord and theollowing postcodes
Hamilton Drive GU2 9PLHamilton Place GU2 9GXHamilton Close GU2 9GU
Oregano Way GU2 9YT
raquo Bellerby Court residentsrsquo mail should beaddressed with the flat and room Number
Name o House Rosalind Franklin CloseGuildord GU2 7XR
Personal Belongings
Residents are reminded that other peoplersquos
belongings (including ood and kitchenutensils) must only be used or borrowed with
prior permission
Refuse Collection and Recycling
In most residences except those detailedbelow reuse is removed rom kitchens dailyMonday to Friday At weekends residents
may deposit reuse in the recycling binsprovided at each Court
I you live in amily flats or Hazel Farm youare responsible or removing your reuse
to the collection points Recycling bins orpaper cardboard glass and tins are provided
at central points outside residence buildings
Religious Texts
In a number o our rooms yoursquoll finda gif o a bible given by the Gideons
International I you do not have a copy andwould like one please contact the Chaplainson chaplaincysurreyacuk Alternatively
i you would like to return your copy pleasehand it in at your Court Reception
I you wish to disc uss any religious matters
urther or are interested in reading otherreligious texts please contact the ChaplainsFurther details can be ound at
surreyacukchaplaincy
Repairs
Faults must be reported via the online EampFMhelp desk surreyacukreportrepair
Out o hours emergency repairs must be
notified to Security Contact details can beound at the back o this booklet
I you report a ault in your accommodationyou give permission or Maintenance Staff to
enter to rectiy the ault
We endeavour to carry out plannedinspections and maintenance o buildings so
as to minimise inconvenience to residentsWe will normally give notice o any planned
work approximately a week beore it iscarried out In an emergency or examplea fire or flood we may need to enter your
accommodation without giving notice
Maintenance staff prioritise work and aim tocomplete jobs in a timely manner
Please note that reunds o rent ormaintenance ailures are only made in
exceptional circumstances when the ault hasnot been rectified in a timely ashion and
not where the ault or delay is beyond theUniversityrsquos control or example a power cutor difficulty in obtaining spare parts
SnowIce Clearance
When winter weather conditions requirethe paths and steps round the residences
will be gritted and where necessary snowand ice cleared i possible by 10am The
University Estates and Facilities ManagementDepartment are responsible or dealing withsnow and ice clearance
I there is significant snowall announcements
will be made on the Universityrsquos website toinorm you o any special arrangements at
surreyacukalert
Typical fault Target response time for first inspection
Health and Safety related repairs eg gas leaks
dangerous electrical faults lift entrapment 1 hour
Urgent repairs eg water leaks failure of heating
water or electrical systems lock failure 3 hours
Routine repairs eg faulty showers or toilets
sticking doors flickering lights 3 days
Routine repairs eg faulty windows or glazing
dripping taps 7 days
Non urgent repairs eg decoration
minor paving issues furniture repairs 20 days
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University of Surrey 17surreyacuk
SECURITY HEALTH
A N D S A F E T Y
You are required to conduct yourself responsibly
and in a safe manner that is compatible with
the health safety and wellbeing of your fellow
residents and the buildings in which you live
It is an offence in law to interere with or misuse anything
provided in the interests o health and saety including fire
detection systems fire alarms and fire-fighting equipment TheUniversity will take disciplinary action against any resident
ound to be endangering the welare o other residents ormembers o the University Community
A copy o the University Health and Saety Policy can be
viewed at surreyacukhsd
Emergencies
In case o an emergency please contact Security on extension3333 or +44 (0)1483 683333 rom mobile phones
On Stag Hill campusManor Park in an emergency (medicalfire assault etc) always contact Security They will then come
directly to the incident and wi ll also contact the EmergencyServices or you
At Hazel Farm and Bellerby Court please call 999 or theAmbulance Service Fire Brigade or Police As soon as possible
aferwards contact University Security to inorm them that theEmergency Services have been called
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University of Surrey 19surreyacuk
Electrical Safety
All electrical supplies in the Residences
operate at 230 volts and i used incorrectly cangive atal electric shocks Faulty or damaged
electrical equipment can also cause fires
The electrical equipment provided by theUniversity is routinely checked to ensure itis sae I you bring electrical equipment into
the residences it must be in good conditionand be fitted with a UK 3-pin plug with a
use Continental two or three -pin plugs andadaptors should not be used The University
reserves the right to remove withoutwarning electrical appliances it deems to beunsae or appliance leads that are not CE or
BS kite-marked
For your own saety and that o your ellowresidents you must stop using equipment
immediately i you notice the ollowingdanger signs
raquo Plugs or wall sockets which are overheatingor are scorched or cracked
raquo Cables or wires which are loose exposed orraying
raquo A burning smell when appliances are
switched onraquo Fuses which blow requently
I you are concerned about any o the electrical
installations or appliances in your Residenceplease speak to your Court Reception
Fire Safety
I you find a fire sound the alarmimmediately by hitting the nearest alarm callpoint ndash they are usually near the entrance
to your flatfloor When you hear a loudelectronic siren anywhere in the University
this means a fire evacuation and you and anyguests must leave the building immediatelyand go to your designated assembly point or
Court Reception i directed to do so You mustonly return to the building when a Fire Officer
or Security Officer instructs you to do so
The fire-fighting apparatus is supplied oruse only in an emergency I you do have to
use this equipment please report this to yourCourt Reception as soon as possible so it canbe replaced Tampering with any fire saety
equipment eg fire alarms unnecessarilydischarging fire extinguishers propping
open fire doors or covering sm oke detectorsis a serious offence Any resident oundmisusing saety equipment will be fined
may be required to leave the residence andcould be reported to the Police or Criminal
Investigation
Fire evacuation practices are arranged duringthe First Semester You are required to co-
operate with the instructions o Universitystaff during practice evacuations I you havea disability the University Fire Saety Officer
will advise you about sae evacuation in theevent o a fire Please note that fire escapes
exits should only be used in emergencies
Nearly all the fires in student housing start
in the kitchen and most i nvolve cookingas a result residents must never leave their
cooking unattended They should takereasonable steps to prevent a fire eg never
filling a pan more than one-third ull o oilkeeping grill pans clean not putting teatowels on a hob directly afer use and b eing
especially cautious i they are under theinfluence o alcohol or any other medication
Gas Safety
I you smell gas you should report this to
University Security by dialling extension3333 rom any University phone or+44 (0)1483 683333 rom mobile phones
Gas appliances in the Residences areserviced and saety checked annually bylsquoGas Saersquo qualified contractors Landlords
Gas Saety Certificates are displayed inrelevant buildings and are also available
to view by prior arrangement at theAccommodation Office
General Health and Safety
raquo I you have an accident or a lsquonear missrsquoaccident or you spot a saety hazard you should
report this to your Court Reception or toAccommodation Services or University 24 HourSecurity Office All accidents must be ormally
reported on a University Incident Report Formraquo Bicycles additional urniture or other large
items may not be brought into Residence
buildings they must not be stored externallywhere they obstruct access to doors or stairs
raquo You must not obstruct doors corridors stairsor communal areas
raquo You may not burn candles joss sticks or usenaked flames or lsquohookahrsquo pipes in Res idences
The use o candles or other naked flames inUniversity accommodation is prohibited
raquo Residents are not allowed to bring into the
Courts any substance or equipment whichmight be hazardous to health or saety eg
petrol solvents Nitric Oxide Synthase (NOS)laboratory equipment etc
raquo You may not bring weapons or replicaweapons into the Courts including guns airguns swords knives etc
raquo Residents who have children are responsibleor their saety whilst in University buildings
English Law does not speciy a particular ageat which a child can be lef unsupervisedHowever parents may be prosecuted i they
leave a child alone lsquoin a manner which islikely to cause unnecessary suffering or
injury to healthrsquo (Children and Young PersonsAct 1933) University residences should
be regarded as high risk areas or youngchildren Babies and toddlers should never belef alone in any circumstances
raquo University staff have the right to carry outtheir duties without ear o intimidation
and abuse Such behaviour directed at s taffis a very serious offence and will lead todisciplinary action
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University of Surrey 21surreyacuk
P O L I C I E S
Policy for Accommodating
Students with Disabilities
There are study bedrooms designed orstudents with disabilities and other specialneeds within most o the Courts o Residence
These include rooms or wheelchair usersdea students and or students whose
disability requires additional space orspecial equipment
The University recognises that in exceptional
cases students who are severely disabledor suffer rom mental health disabilityor severe medical impairment could not
attend University unless they are offeredUniversity accommodation Accommodation
Services will consider applicantsrecommended by Centre o Wellbeing or theDisability Coordinator in accordance with
University policies and subject to suitableaccommodation being available
Students with significant special needs areadvised to visit our campus prior to arrival to
discuss their requirements and view the typeo acilities available
The existence or pre-existence o d isordersthat are well controlled and have responded
to medical treatment even though there isa continuation o medical treatment does
not necessarily constitute grounds orUniversity accommodation Examples oconditions not normally considered are
ndash urinary tract inections irritable bowelsyndrome asthma dyslexia eczema well-
managed diabetes or epilepsy
Allocation Policy
The lsquoAccommodation Allocation Policyrsquois reviewed annually by the University
in conjunction with the Studentsrsquo UnionChanges o the policy are recommended tothe Commercial Affairs Committee which
normally decides the policy in November
The current policy can be viewed atsurreyacukaccommodation
Application Procedure
New students are invited to apply or
accommodation rom March each yearUndergraduate students have placesconfirmed during August and September
Postgraduate students have places confirmedafer the University receives an agreed
proportion o your course ees usually duringAugust and September
The majority o applications are made usingan on-line system and confirmations o
allocation are emailed to you
Eligible continuing students are able toapply or accommodation online during
late Novemberearly December Detailscan be ound online at surreyacuk
accommodation Applicants will be inormedi they have been successul in the firstinstance by the end o February
Complaints
I you have a complaint you should firsttry to resolve it inormally Please see the
ront o this Guide or details o which areato contact I you are unsure please contactAccommodation Services
I you are not satisfied with the outcome
you may make a written complaint toAccommodation Services A response will
normally be given in five working days
I you are unhappy about the way that your
complaint has been dealt with then you mayrequest to have the complaint reviewed Details
can be given via Accommodation Services
Contractual Relationship
Students living in University-ownedaccommodation are licensees Your licence is
granted because o your intention to ollow acourse o study at the University I you cease toollow a course o study at the University you
will be required to leave residence
Your contractual agreement is or a fixed periodand i you decide to leave your residence beore
the end o that fixed period you will still berequired to pay rent or the ull duration
When you apply or accommodation youhave to agree to abide by the lsquoConditions
o Residencersquo set out b elow These are animportant part o your licence agreement
or tenancy
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surreyacuk University of Surrey 23
PAYING FOR YOUR ROOM
When do I need to pay for my room
We will send you an invoice by email to your University EmailAccount within14 days o arrival and this will show your ldquoPay
byrdquo date
What should I do if I do not receive an invoice
Wait or 14 days afer you have arrived and re-check yourUniversity Email Account I the invoice has still not beenemailed to you contact the Accommodation Services their
contact details are at the back o this booklet
How do I pay my Residence Fees
When you receive your invoice read both pages o the invoicecareully as these will have all the inormation you need to pay
Method 1
Pay in ull by the ldquoPay byrdquo date shown on page 1 o yourinvoice by card on our website surreyacukaccommodation
payment
Method 2
I you are staying or more than 16 weeks you wi ll be offeredthe chance to pay in instalments See page two o your invoice
or details
Contact Accommodation Services i you have not received
your invoice within 14 days o arrival or have a queryregarding the rent you have been charged I you have
concerns about your ability to pay please contact the Student
Finance Team in the Student Services Centre
See back o booklet or contact inormation
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University of Surrey 25surreyacuk
C O N D I T I O N S O F R E S I D E N C E
Abandoned PropertyYou may not leave property behind anywherein the Court afer you vacate your room I
any property is ound in or about your roomafer you have lef (including property lef
in or around any other part o the Universityeg cycles in Court cycle sheds) then theUniversity may dispose o such property in
the manner it finds appropriate
Access to Your Accommodation
I you report a ault inside your bedroom orflat you give permission or maintenance
staff to enter and rectiy the ault I we needaccess to your accommodation to carry out
routine maintenance or inspections orexample annual electrical equipment testingwersquoll give you at least 48 hours notice o
when this is due to happen In an emergency
or example a fire alert or flood we may enteryour accommodation without giving notice
The University reserves the right to enteryour accommodation i they have reasonablegrounds to suspect that there is a breach o
the Conditions o Residences or the welareo any resident is at risk In exceptional
circumstances the University may conduct asearch o a room
ArrivalArrival instructions will be sent to youvia email Yoursquoll normally be allocated a
room rom the weekend beore your coursestarts Please check your Allocation Letter
to confirm your arrival date Internationalstudents may be admitted up to our daysearlier i they are participating in the
International Orientation
Bicycles
Bicycles may not be brought into Residencebuildings There are lockable bicycle stores
available in each Court o Residence
Business Use
Residents may not operate a business in orrom University accommodation
Cleaning
You are expected to keep your room and
communal areas in a clean tidy and hygieniccondition and equipment is provided or
this Most communal areas are in additioncleaned periodically by cleaning staff Whenyou depart you must leave your room (and
shower room where applicable) clean andtidy and empty o rubbish
Residents o amily flats and Hazel Farm areresponsible or removing waste to externalcollection points
The University reserves the right to charge
residents or excess cleaning i hygiene andcleanliness all below a reasonable standard
in bedrooms andor communal areasThe accommodation is inspected prior todeparture and residents may be charged or
excess cleaning
Council Tax
Full time students living in Universityresidences are exempt rom Council Tax
Residents o amily accommodation are liableto pay Council Tax which is collected by the
University with and in addition to rent The
amount o Council Tax depends on the size othe flat and circumstances o the amily
Damage
Yoursquoll be held responsible or damage in yourroom beyond air wear and tear Rooms are
inspected prior to departure and yoursquoll beinvoiced or the cost o repairing any damageYou are expected to maintain the security o
communal areas by locking outer doors whenyou go in or out Damage in communal areas
is the responsibility o the whole floor orhouse and will be charged accordingly
Residents are responsible to pay or non-
return or loss o keys or returning urnitureto its original position and or deterioration o
urniture fittings or structure o the room orcommunal areas not due to air wear and tear
and any additional cleaning required Roomsflats are inspected at intervals throughout theyear and beore departure Any charges due
will be invoiced
Data Protection
Personal data collected on your
accommodation application will be held onthe University database or administrativepurposes It will be processed in accordance
with the statutory Data Protection Principlesand the Universityrsquos registration under the Data
Protection Acts 1984 amp 1998 The University is
required to disclose your name and campusaddress to Guildord Borough Council toenable the electoral roll to be updated
The Conditions of Residence are the rules and policies of residence
When you apply for accommodation you have to agree to abide by the
Conditions of Residence and these are an important part of your licence
agreement or tenancy (see PoliciesContractual Relationship)
The University reserves the right to introduce such changes to the
Conditions of Residence as may be necessary or desirable
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Departure and Giving Notice to
Leave Early
You are required to vacate your
accommodation and return keys by middayon the end date stated in your Allocation
Letter or tenancy There are no on campusstorage acilities or residentsrsquo belongings butAccommodation Services can supply details
o local storage companies
I you decide to move out o residence beorethe end date o your licence or tenancy you
must give notice to leave by letter email orby using a Withdrawal Form available atAccommodation Services
Residents may give notice to leave theirresidence at the end o the First SemesterNotice must be received in writing no later
than 4 December 2015 and you must vacateyour room by 30 January 2016
I you wish to vacate your room earlier than30 January you can advise Accommodation
Services o your intentions Please note thatyou may be liable or the payment o your
room rent up to 30 January 2016 unless weare able to re-let your room earlier In theevent that we are able to arrange a re-let you
need only pay until the date that the newtenant moves in
I notice is not received on or beore4 December 2015 no rebate o rent will b e
given i you decide to leave beore the enddate specified in your allocation letter
unless we are able to re-let your room Thisapplies even i your move-in date is afer
4 December 2015 I you leave beore the endo your licence or tenancy yoursquoll be requiredto continue paying until your account is
cleared in ull
I you cease to be a student because you
withdraw rom your course or the Universityterminates your course your licence to
occupy University Accommodation andthereore your liability or rent ceases whenyou move out and return the key Please
ensure you notiy Accommodation Servicesin writing o your intended move-out date so
all necessary arrangements can be made
Deposits
Residents are required to pay an advanced
payment o pound250 this will be credited to yourrent invoice afer you move in I you do not
move in the advanced payment will be usedto offset any loss o rent until a replacement
tenant is ound including an admin ee
Drug Misuse
The possession o illegal drugs is a criminaloffence and possession with intent to supplyis a more serious offence It is also an offence
or the University to allow drugs to be used inpremises it owns or manages It is thereore the
policy o the University not to tolerate the useo illegal drugs in student residences Students
ound to be using or in the possession o anyillegal drug including cannabis or who allowillegal drugs to be used in their study bedroom
will receive a substantial fine a final warningand instructions to cease their illegal activities
immediately I the studentrsquos behaviour alsoindicates that they are unsuited to communalliving they may be asked to leave residences
(see Misconduct)
The University will inorm the Police o anystudent suspected o dealing in drugs The
University also reserves the right to provideinormation to the Police about students oundto be using or in possession o illegal drugs
Electoral Registration
Students in residence in the middle o
October will be included on an annual returnmade to Guildord Borough Council which
is used to prepare the Electoral Roll Werecommend that you also register to vote at
your home address in case an election occursduring a vacation
Electrical Appliances
Residents may not install or use any heater
iron kettle ridge reezer washing machinemicrowave or other cooking equipmentin their bedroom Under no circumstances
should electrical outlets or appliances be
interered with or overloaded Multi-socketadapters should be CE or BS kite-marked andhave a use and lsquoonrsquo indicator light Kitchenappliances must have a 3-pin UK used plug
Un-used continental plugs and adaptors arenot permitted The University reserves the right
to remove without warning unsae electricalappliances or non-UK standard appliance leads
that are not CE or BS kite-marked
Furniture
Items should be kept in the room they areprovided You are expected to return all
urniture to its original position when youvacate your accommodation
Guests
You are responsible or the behaviour o your
guests and must accompany them at all times
ensuring that they comply with all relevantparts o these Conditions Guests are not
permitted in your accommodation between11pm and 8am Guest rooms may be booked
via Accommodation Services
Health and Safety
Residents are required to conduct themselves
in a responsible and sae manner at all timesThe instructions and guidance in the lsquoHealth
and Saetyrsquo section o the lsquoResidents Guidersquoorm part o the lsquoConditions o Residencersquo
Inventory
An inventory orm will be emailed to you
and you are advised to record the conditiono the room and urniture when you arriveThe inventory can either be emailed to
Accommodation Services or returned to yourCourt Reception
Keys and LocksA charge o pound20 will be made i you ail to
return your room key or security ob whenyou vacate your room I keys or security obs
are lost or broken a charge o pound20 is made orreplacements An additional charge o pound75 is
made i a lock change is necessary Residentsmay not change locks or add locks or alarmsto their rooms
I you need a replacement key or security ob
you can obtain this on payment o pound20 atAccommodation Services or at Manor ParkReception Out o office hours you should
go to your Court Reception When they areclosed the 24 hour Security Office in Senate
House will assist you usually by letting youinto your room
University of Surrey 27surreyacuk
8162019 Residents Guide 2015 2016
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Misconduct
Full details o the Universityrsquos disciplinary
procedures may be ound on the Universitywebsite wwwsurreyacukcurrentstudents
Misconduct relating to incidents in or
around the Residences is dealt with throughan escalating system o penalties issued bythe Wardens
An offence may lead to a Warning and
may be accompanied by a fine up to pound200depending on the seriousness o the offence
The Warden has the authority to move astudent to alternative accommodation withimmediate effect pending investigation o an
alleged act o serious misconduct
I through an act o serious misconduct orthrough repeated misconduct a student
demonstrates they are not suited tocommunal living they will be required toleave residence I a penalty is issued there
exists a provision or appeal
Under no circumstances may a student whohas been required to leave residence re-apply
or University accommodation during thatacademic year and they may be excludedrom applying or uture years i deemed
appropriate by a Disciplinary Panel
Noise
There is a level o noise associated with living
within a communal environment and noisecan become an issue when many people live
in close proximity to each other You mustnot make excessive noise at any time o the
day or night In addition there should beminimal noise audible outside the room youare in between 11pm and 8am (quiet hours)
When deciding i noise is excessive the
ollowing points will be considered
raquo Has a complaint(s) been receivedraquo Possible impact on other residents and
members o the Universitylocal community
raquo Level o noise being created and the timeo day
raquo Have previous complaints been made
I in the judgment o a member o UniversityStaff (this will mainly be a member o theWardening Team or Security Department)
the noise is deemed to be excessive andor intrusive then the level o noise will be
required to be reduced imm ediately theitem creating the noise can be confiscatedand urther disciplinary action may be
taken i appropriate
To ensure that the above conditions aremet we recommend that headphones are
used or listening to music and other audiooutput during quiet hours and residentsconsider their use i they wish to listen to
items at high volume
Within any large organisation on occasionthere will be events incidents or works that
may cause disruption to other memberso the organisation Whilst the Universitywill seek to minimise these occurrences
and to inorm residents whenever possiblethere may be times where disruption is
unavoidable
University of Surrey 29surreyacuk
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Room Changes Swaps
You may not change rooms without the
agreement o Accommodation ServicesThose who swap rooms without prior
permission will ace disciplinary action thatcan include a fine and maybe excluded rom
accommodation in uture years Room swapswhere two residents agree to swap roomswith each other are permitted rom late
October Further details will be emailed toresidents or you can contact Accommodation
Services An administration ee o pound50 ischarged per resident or a room swap
In exceptional circumstances with supportrom Centre o Wellbeing or Student Advice
a room change may be permitted For urtherdetails and to collect the appropriate orm
please visit Accommodation Services
In exceptional circumstances and withprior consultation the University reservesthe right to move residents to alternative
accommodation
Security of Rooms and Property
Whenever you leave your room you should
lock your room door and the outside orstaircase door I your room is on the groundfloor you should also latch your window
closed This ensures security or everyoneThe University accepts no liability or any loss
o or damage to your personal belongings
Single Sex flatsfloors
Students occupying rooms in single sex flatsor floors may not have visitors o the opposite
sex afer 10pm on any night o the week
Smoking
Residents or their guests may not smoke
or use an electronic cigarette inside anyUniversity building or in the entrance to or
close to windows or vents o any buildingincluding the Residences This rule includes
a ban on smoking within individual studentbedrooms Failure to comply with thisregulation will result in disciplinary action
being taken
Sub-letting of Rooms
Accommodation is available or the exclusiveuse o the person to whom it is let whilst
they are a ull time registered student o the
University You may not sub-let or allowanyone else to use your room ailure to complywith this regulation will result in disciplinaryaction being taken see the Misconduct section
or more details Overnight guests should bebooked into guest rooms Please note random
spot-checks occur throughout the year to checkthe ID o residents
Summer Vacation Residence
You can apply or residence during the
summer vacation Applications can be madethrough the online store afer the Easter
vacation Further details can be ound on theAccommodation web pages No reduction orent is given or periods spent away rom the
University in vacations Normal Conditions oResidence apply to vacation periods
Television
There are TV rooms in the Residences with
Bellerby residents able to use acilitiesat Manor Park I you own or operate a
television in your room you must have yourown TV licence A TV licence i s also required
i you watch live television on a computer
You are not allowed to attach aerials or
satellite dishes internally or externally to anyresidence buildings
Parking
There is no parking or residents on Stag Hill
campus and at Manor Park
As a condition o having a place in Residencestudents who are resident in all Courts (except
Hazel Farm) may not bring a car or other our-wheeled motor vehicle on to the Universitygrounds and while in residence undertake
not to keep one on the public roads within thelsquoexclusion zonersquo used or deciding eligibility
or parking permits
Students resident at Hazel Farm may parkree o charge in designated spaces at HazelFarm Residents o Hazel Farm are not eligible
or permits to park on Stag Hill campusduring office hours There is a limited number
o spaces or students resident at BellerbyCourt who may apply or a parking permitrom the contractor who is responsible or all
parking matters in the vicinity o the Court
Student residents may park a motorcycle onany University campus i it is registered with
the Security Department and is parked withina marked motorcycle bay
Full details o the University ParkingRegulations can be ound at
surreyacukcurrentstudentscampus
transport
Parties
The Residences and surrounding areas are not
suitable or large parties I you wish to holda party within or outside o your Court or
small groups o riends you must first obtainpermission one week in advance rom your
Warden who may grant permission subjectto rules which include accepting liability or
any charges resulting rom the party Partiesare allowed on Friday or Saturday nightsonly outside o designated exam periods A
ull copy o the partybarbeque regulations isavailable rom the Wardensrsquo website
Pets
You may not keep pets in your residence
Posters
You may not post notices other than
those or RAG publicity or student electioncampaigns in your windows or in any other
part o the Court except on notice boards
Rent
You will receive an email to your University oSurrey email account rom Accommodation
Services containing your rent invoice Theinvoice includes details o how to go onlineand make payment I you donrsquot get this email
within 14 days o moving in please contactAccommodation Services Contact details are at
the back o this handbook
Rents are payable or the whole periodspecified in your Accommodation agreementNo rebate is given i you arrive late or leave
beore the end o the period specified in yourAccommodation agreement
Rent may be paid in ull or the year or in
instalments You are encouraged to use theUniversity on-line payment system to m akepayments
You are responsible or payment by the
dates indicated on the invoice I payment isnot received within 28 days o your taking
up residence your licence to occupy maybe terminated I you are having difficulties
paying your rent you must contact theStudent Finance Team as soon as possibleContact details are at the back o this booklet
Rents are reviewed annually by theUniversity and are confirmed by the
Executive Board Rents normally increase inSeptember and are in orce or the ollowing
academic year
Accommodation Services reserves the rightto withhold University accommodation roma student who it has been established owes
rent to the University or a private landlord
University of Surrey 31surreyacuk
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surreyacuk University of Surrey 33
USEFUL CONTACTS
Accommodation Services
Philip Marchant Building
E accommodationsurreyacuk
T +44 (0)1483 682466
Open Mon to Fri 10am to 5pm
facebookcomSurreyResidenceExperience
Security
Ground Floor Senate House
T +44 (0)1483 682002
Emergencies (internal) 3333
Emergencies +44(0)1483 683333
Court Receptions
Stag Hill Reception
Stag Hill Court University Court
Millennium House
E staghillreceptionsurreyacuk
T +44 (0)1483 689078
Open Mon to Fri 8am to 7pm
and Sat 8am to 12 Noon
Battersea Reception
Battersea Court Surrey CourtE batterseareceptionsurreyacuk
T +44 (0)1483 682473
Open Mon to Fri 8am to 11pm
and Sat 8am to 12 Noon
Cathedral Reception
Cathedral Court International House
Twyford Court
E cathedralreceptionsurreyacuk
T +44 (0)1483 682468
Open Mon to Fri 8am to 7pm
and Sat 8am to 12 Noon
Manor Park Reception
Manor Park Bellerby Court
E manorparkreceptionsurreyacuk
T +44 (0)1483 683500
Open Mon to Fri 8am to 11pm
Sat amp Sun 10am to 2pm (Security presence 247)
Hazel Farm Caretakerrsquos Office
Hazel Farm
E accommodationsurreyacuk
T +44(0)1483 683536
Student Life Mentoring
Student Services Centre
E mentoringsurreyacuk
T +44 (0)1483 68 3510 6694 4824
facebookcomsurreystudent
Twitter surreystudent
Estates and Facilities Helpdesk
(online reporting of maintenance issues)
httparchibussurreyacukstudenthelpdesk
indexcfm
Look for this button on the Accommodation
Services website
Finance
Student Receivables (rent payments)
Student Services Centre
E student-receivablessurreyacuk
IT Services
(Room internet ndash Surrey ResNet)
Contact your Court Reception to arrange for a
ResNet Advisor to visit
E usersupportsurreyacuk
Wardens
Please see contact details posted within your
accommodation or follow the link below to the
Wardensrsquo website
surreyacukcurrentstudents
accommodationwardens
Wardens can also be contacted by the email
addresses below
Battersea Court and Surrey Courtbatterseaampsurreywardensurreyacuk
Cathedral Court and Guildford Court
cathedralampguildfordwardensurreyacuk
International House and Twyford Court
interamptwyfordwardensurreyacuk
Manor Park and Bellerby Court
manorparkwardensurreyacuk
Hazel Farm
hazelfarmwardensurreyacuk
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Accommodation Services
Philip Marchant Building
University of Surrey
Guildord Surrey GU2 7XH UK
T +44 (0)1483 682 466
E accommodationsurreyacuk
wwwfacebookcom
SurreyResidenceExperience
surreyacukaccommodation
Disclaimer
Every effort has been made to ensure the accuracy of the information contained in this
publication at the time of going to press (June 2015) The University undertakes all reasonable
steps to provide the services described in this guide but reserves the right however to introduce
changes to the information given Should industrial action or circumstances beyond the control
of the University interfere with its ability to provide services the University undertakes to use
all reasonable steps to minimise any resultant disruption Please refer to our website for up-
to-date information
June 2015
7335 0515
8162019 Residents Guide 2015 2016
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University of Surrey 7surreyacuk
ACCOMMODATION SERVICES
C U S T O M E R C H A R T E R
Accommodation Services are here to help you and offer advice on all
residential accommodation matters We are committed to ensuring you receive
an excellent level of service and to respond positively to your feedback
Vision
To ensure students staff and visitors to
the University are accommodated within
sae secure accommodation across a rangeo budgets
Aim
We aim to provide a riendly and
approachable service actively listening toour customers and working with them to
create a service based on mutual respect andunderstanding We will apply the Universityrsquosaccommodation allocation policy airly
and consistently and will work with allthe appropriate University departments to
promote a positive living environment
What you should expect from us
As our customer you can expect
Accommodation Services to
raquo Provide a confidential riendly and efficient
serviceraquo Provide accurate and up to date inormation
on our website at our Receptions and in all oour correspondence
raquo Allocate accommodation in accordance with
the current Accommodation Allocation Policyraquo Assist with resolving any issue you
may have in relation to your Universityaccommodation and to provide support and
guidance i you encounter problems withaccommodation in the private sector
raquo Signpost other services which may be o
use to you during your stay in Universityaccommodation
In providing our services we value
raquo Meeting the needs o our community
raquo The diversity and individuality o all peopleraquo The proessionalism o our staff
raquo Effective communication including youreedback on our services
raquo Our approachability
A comfortable room
All rooms are carpeted with a bed desk
chair shelves wardrobe and curtains
Most standard rooms have a wash basinEn suite rooms have their own toilet shower
and wash basin All rooms benefit rom ourree ResNet service which provides ast and
efficient broadband
A well-equipped cooking area
In your cooking area yoursquoll have a cookerridge reezer microwave sink storage space
table and chairs
A clean place to live
Wersquoll clean all communal areas weekly Andwersquoll provide you with a vacuum cleanermop and bucket and dustpan and brush to
use in the intervening period i you need to
A prompt maintenance
and repair serviceWersquoll deal with maintenance issues promptlyand efficiently Every job will b e allocated
emergency urgent or non-urgent statusaccording to its severity All aults can bereported online
How you the customer can help us
meet our service standards
To help us provide the best possible servicewe suggest the ollowing
raquo Inorm us as soon as possible o any issues
you may be encountering ndash reporting aultsonline
raquo Contact us by email or through a personalvisit in the first instance
raquo In all correspondence quote your Student
Staff numberraquo Give as much inormation as possible
regarding your situation and requirementsraquo Read and understand your responsibilities
under the terms and conditions o The
Residentsrsquo Guideraquo Update us with any changes in your status
that may affect your accommodation needsrequirements
raquo Be respectul o your ellow residents
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University of Surrey 9surreyacuk
M A N A G E M E N T
Your accommodation is managed by a University-wide team to ensure you
receive a professional service in all areas of your accommodation experience
Accommodation Services
raquo Accommodation Services takes overall
responsibility or your accommodationso i you are unsure o whom to talk to orhave eedback relating to your experience
in accommodation please contact us TheAccommodation Office is open Mon to Fri
10am to 5pm and is located in the PhilipMarchant Building Stag Hill campus
Accommodation Services has day to dayresponsibility or
raquo Receiving all accommodation applications
the allocation o rooms and room transersraquo Invoicing you or your accommodationraquo Providing inormation on renting in the
private sector including hosting HousingAwareness Week in February providing
up to date inormation on housesroomsavailable in the private sector via
surreystudentpadcouk raquo Management o 60 houses in the private sector
as part o the Property Managed Scheme
raquo Management o the Reception at Manor Park
Estates and Facilities Management
Estates and Facilities Management (EampFM)
are responsible or the management oCourt Receptions on Stag Hill Campusdelivery o mail (see Mail amp Parcels in A-Z
Inormation or urther details) cleaningservices and all maintenance your housing
association will be responsible or theseservices in Bellerby Court InternationalHouse and Millennium House For all queries
relating to these services please contact yourCourt Reception
EampFM also undertake the upkeep o all areas
on campus including grounds walkways andother non-residential buildings
Cleaning
Cleaning is carried out in the c ommunal
areas o the Courts eg s tairwells corridorsshared kitchens and shared bathrooms The
cleaning schedule will be displayed in yourkitchen Any queries relating to this serviceshould be made to your Court Reception in
the first instance
Court Reception
The Reception is the centre or most CourtsThis is where you can
raquo Collect post and parcelsraquo Report any issues relating to your cleaning
serviceraquo Seek support or ResNet via a ResNet Advisor
raquo Make general enquiries in relation to youraccommodation
Please see back o booklet or contact detailsand opening times
Maintenance
Maintenance is carried out by University staffor approved contractors used to working inthe Courts Requests or repairs can be made
online (see Repairs or urther details) I youhave an emergency situation (ie flood no
power) please contact your Court Receptioni they are closed requests can be made to the24-hour Security Office in Senate House
Security
There are Security staff on duty 24 hours a
day at the main Campus Security Office onthe ground floor o Senate House Manor Parkalso has a Security Officer on duty 24 hours
based at Reception located near to the siteentrance Hazel Farm has regular mobile and
oot patrols
Our Security Teamrsquos main purpose is to ensurethe security and saety o students staff andbuildings and regular patrols are carried out
I you need help at any time you can contactSecurity by going to the office or by calling
the numbers detailed below Out o normalopening hours Security also deal with urgent
requests or maintenance and will help youwith other enquiries you may have
I you have an emergency the Securityteam can be contacted by phoning
+44 (0)1483 683333
This will connect you to the Security Officein Senate House which is open 24 hours aday Please remember that this line is or
emergencies only
Non-urgent calls to the 24-hour SecurityOffice should be made to +44 (0)1483 682002
It wasnrsquot the beautiul campus that impressed me the most about Surrey
nor was it the breathtaking landscapes that surround it or the proximity
to London hellip what really drew me in was that no matter how culturally
diverse or scarily new it all was Surrey elt like home
Em Bollon
Former President Studentsrsquo Union
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surreyacuk
As residential Wardens we live
among you in the Courts o
Residence to support your welare
needs and maintain discipline
All o the Wardens have day jobs
in a variety o departments right
across the University so our wide-
ranging combined experience o theUniversity as a whole means that
we are ofen the first port-o-call
or inormation I we canrsquot provide
exactly what you need we will
certainly know who to put you in
touch with in order to help We hope
you enjoy your time in residences
David Carey Senior Warden
shares his experiences
University of Surrey 11
Finance
The Student Finance Team are responsible or
the collection o your rent They also provideguidance should you experience difficulty in
making payments They are located within theStudent Services Centre and can be contacted
by emailing student-receivablessurreyacuk
IT Services
raquo Manage the broadband (ResNet) servicewithin your accommodation
raquo Provide support or all o the above withResNet Advisors who can be booked via yourCourt Reception
Student Support ServicesStudent Support Services bring togethera range o support services to help youthroughout your time at University
Full details can be ound atsurreyacukcurrentstudents
Our Warden and Mentoring Teams are a key
part o the residential support available
Mentoring
Student Lie Mentors are current studentswho are on hand to support new students
through their first year in accommodationThey visit residences once every c ouple o
weeks to help with everything rom settlingin and finding your way around campus
to dealing with conflict in flats and anywellbeing issues you may ace
Mentors are well inormed about the supportservices available across campus and can
draw on their own experience to act as anapproachable and easily accessible welare
presence throughout the year They alsoorganise social events such as movie nights
quizzes ice-skating trips and sushi makingproviding you with an opportunity to get toknow your flatmates and neighbours better
On the accommodation poster in your
kitchen yoursquoll find details o who yourmentor is and how to contact them Youcan also find out more and request a vis it
by contacting the Student Lie team onsurreyacukmentoring See page 32 o this
guide or urther contact details and socialmedia pages
Wardens
Wardens are members o the University
staff who live permanently in the residenceswith their amilies to help support the
residential community Wardens are here tohelp you get the most out o your studentlie at Surrey Your Warden is a good point
o contact i you need some help or adviceabout any aspect o lie in your Court
Wardens are also here to ensure all residentsmaintain reasonable behaviour
For non-urgent issues you can arrange tomeet your Warden by emailing the Wardensrsquo
court address (see page 32 or your courtrsquosemail address) For any urgent matters
please contact Security They will contact amember o the Wardening team immediatelyFurther details can be ound online at
surreyacukwardens
Other Support Services
Student Services Centre
Student Information Desk
01483 68 68 68
surreyacukask
The Centre located in Hall Complex opposite
Senate House is your first stop shop orinormation advice and guidance on thematters below
raquo Student Registry
General administration and support
raquo Student Money
Scholarshipsbursaries unding problemsdelays budgeting discretionary hardship unds
raquo International Student Support
Support amp visa issues
raquo Finance Receivables
Problems with paying or eesaccommodation
Centre for Wellbeing
Located in University Court which provides
inormation and advice on all issues affectingyour health amp wellbeing
The Guildowns University Medical Practice
Located in University Court which provides
medical consultations and advice When youarrive arrangements will be made or you to
register with a doctor
The Chaplaincy ServiceLocated in Surrey Court
Housing Associations
Bellerby Court Millennium House and
International House are cleaned andmaintained by the Housing Associations who
manage these buildings I you require urtherdetails please contact Accommodation Services
Given the high placement in the
league tables and excellent travel
links to London the University o
Surrey halls o residence really is
value or money With all the billsincluded it really is a huge worry
off your mind allowing you toenjoy the ull university experience
Lauren Whatley
BSc Accounting and Finance
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University of Surrey 13surreyacuk
AndashZ INFORMATION
Broadband (ResNet)
ResNet is ree and it rsquos your connection to theInternet 24 hours a day To connect go to
httpactivatesurreyacuk
With your login (your University number)
and password (your date o birth in theormat ddmmyyyy) via any laptop or PC
with web access
All bedrooms have ree broadband accessThe service is subject to an AcceptableUse Policy which can be viewed at
surreyacukresnet I you have any problemswith this service please contact your Court
Reception
CCTV
CCTV is installed in some areas o theResidences or your security and saety This is
careully managed by the University SecurityDepartment to ensure the privacy o residents
Childcare
The University provides the Campus Kids Day
Nursery a proessionally-run acility locatedon the Manor Park Campus
For more inormation see
kidsunlimitedcouknurseriescampus-kids-guildford
Energy Efficiency
The University has an Energy ManagementPolicy Residents are urged to be responsible
in their consumption o energy and water byswitching off lights and electrical appliancesand by turning off taps and showers afer use
Heating
In most buildings controls or hot waterand heating are automatic I your room is
too warm please turn your radiator downusing the control valve Please note on manyradiators this requires the use o a coin to
turn the valve towards the thick blue line Iyour room remains too hot or too cold please
report online to the Estates and FacilitiesHelpdesk (details in the Useul Contacts
section at the back o this booklet)
In order to conserve energy and reduce
carbon emissions it is University Policy tomaintain a normal maximum temperature
or any residence at 21 degrees Celsius duringthe day and evening In most bui ldingsheating is switched off during the night rom
approximately 2am ndash 630am Central heatingis normally operated rom 1 October to 1 May
when the external daytime temperature isbelow 18 degrees Celsius
Insurance
The University accepts no liability or any loss
o or damage to your personal belongingsYour belongings will be covered by a block
insurance policy provided by EndsleighInsurance This provides limited cover or
loss or damage to your belongings i you havetaken reasonable steps to keep them secureYou are advised to check the policy at
wwwendsleighcouk to ensure that thecover provided is adequate or your needs
Kitchen Equipment
A ridge reezer (or ridge-reezer) electric
kettle cooker microwave toaster and ironare provided in each kitchen but you must
provide your own cooking utensils crockeryand cutlery Please note the regulations or
any personal cooking equipment (see page18 Electrical Saety)
All cooking appliances (cookers hobsmicrowave ovens toasters and kettles) are
electric Cookers and hobs have rotary knobsor the radiant rings grill and oven Please
ensure that you switch off when you havefinished using the cooker or hob When youclean the cooker or hob always ensure you
turn off the electrical supply by using thenearby red switch
Laundry Facilities
Sel-service laundrettes or residents areprovided at
raquo Stag Hill campus on the ground floor oAA building
raquo Hazel Farm Hamilton Driveraquo Hazel Farm Hamilton Placeraquo Bellerby Court in Wealden House
(externally provided)raquo Manor Park near Reception and at
71ndash77 Ronald Ross Road
A wash costs pound220 to pound280 and to dry anaverage load costs approximately pound120 Allmachines are operated by a ldquotop up cardrdquo
system Cards are available rom machineslocated at the laundrettes and the reception
at Manor Park) For more inormation pleasevisit circuitgroupcom
All laundrettes are operated by CircuitLaunderette Services In the event o
breakdown or aults these can be reporteddirect to Circuit on 0800 092 4068
Instructions or use o the laundrette aredisplayed at each location
Linen and Bedding
Bedding (duvet and pillows) bed linen and
towels are not provided You can either
raquo Bring with you a duvet duvet coverpillows pillowcases and sheets to fit a
single bed approximately 190cm x 90cmor all single rooms
raquo Purchase a bedding pack rom the University
prior to your arrival which includes all theitems listed above and will be delivered to
your room ready or your arrival Packs canbe purchased at httpstoresurreyacuk
Litter Clearance
The paths steps and grounds around theresidences are routinely swept and litterremoved Residents are expected to behave
responsibly and avoid dropping litterCigarette butts should be disposed o in thecigarette bins Rubbish rom your room must
only be disposed o in the recycling bins nearyour court I you are unsure as to where these
are please ask at your Court Reception
Locks and Keys
On arrival you will be given a key to the dooro your floor or flat and or your bedroom
For your security and s aety always lock thedoor o your bedroom when you go out Youshould also be sure to lock your floorflat
ront door to keep your home secure Yourkey must never be given out to anyone
I you lock yoursel out or lose your keys please
report to your Court Reception or Security ithey are closed Please note there is cost opound20 or lost or broken keys and key obs
Bus Passes
Bus passes are issued ree o charge tostudents living at Hazel GFarm a charge opound20 will be made or lost or damaged Bus
passes
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University of Surrey 15surreyacuk
Mail and Parcels
Incoming mail on Stag Hill is security
scanned and then delivered to the Courtreception during the morning Monday to
Friday and is available or collection byresidents in the afernoon
All mail is delivered to Manor Park or ManorPark and Bellerby Court residents Monday to
Friday Emails will be sent to residents whenpost is ready or collection At Hazel Farm
mail is delivered direct to the houses by RoyalMail No mail is delivered to the University
on Saturday Sunday public holidays andUniversity closure days I we receive a parcelor letter requiring a signature then yoursquoll
receive an email to your University accountadvising you to come to the reception with
your Student ID Card to collect the item Allmail is delivered to Manor Park or ManorPark and Bellerby Court residents Monday to
Friday Emails will be sent to residents whenpost is ready or collection
Afer students have lef University
accommodation any uncollected mail willbe returned to sender I you have activelyused your University address or post then we
recommend you set up a redirect to your newaddress online by ollowing the link below
royalmailcomcustomer-servicepersonal-
customersmoving-home-going-awayset-
redirection
Envelopes containing valuables may be liable
to being stolen rom post racks I you intendto have such items delivered we stronglyadvise that you arrange or them to be sent
by Recorded Delivery
Large parcels and other bulky items are
normally delivered to the University CentralDistribution Office opposite International
House Yoursquoll be advised when such an itemarrives and should collect it rom the CentralDistribution Office
All mail should be addressed to residents
using their ull name as per University
records We would also recommend the use o
your student number to ensure mail reachesyou in a timely ashion
raquo Stag Hill campus residentsrsquo mail should beaddressed with the name o your Court flat
and room number ollowed by University oSurrey Guildord and the ollowing postcode
Battersea Court GU2 7JQCathedral Court GU2 7JHGuildord Court GU2 7JL
International GU2 7JLMillennium GU2 7JN
Stag Hill Court GU2 7JGSurrey Court GU2 7JW
Twyord Court GU2 7JP
University Court GU2 7JN
raquo Manor Park residentsrsquo mail should beaddressed to your ull name flat room
number and road name Manor Park StudentVillage Guildord GU2 7YW
raquo Hazel Farm residentsrsquo mail should beaddressed with the house and room number
road name Worplesdon Guildord and theollowing postcodes
Hamilton Drive GU2 9PLHamilton Place GU2 9GXHamilton Close GU2 9GU
Oregano Way GU2 9YT
raquo Bellerby Court residentsrsquo mail should beaddressed with the flat and room Number
Name o House Rosalind Franklin CloseGuildord GU2 7XR
Personal Belongings
Residents are reminded that other peoplersquos
belongings (including ood and kitchenutensils) must only be used or borrowed with
prior permission
Refuse Collection and Recycling
In most residences except those detailedbelow reuse is removed rom kitchens dailyMonday to Friday At weekends residents
may deposit reuse in the recycling binsprovided at each Court
I you live in amily flats or Hazel Farm youare responsible or removing your reuse
to the collection points Recycling bins orpaper cardboard glass and tins are provided
at central points outside residence buildings
Religious Texts
In a number o our rooms yoursquoll finda gif o a bible given by the Gideons
International I you do not have a copy andwould like one please contact the Chaplainson chaplaincysurreyacuk Alternatively
i you would like to return your copy pleasehand it in at your Court Reception
I you wish to disc uss any religious matters
urther or are interested in reading otherreligious texts please contact the ChaplainsFurther details can be ound at
surreyacukchaplaincy
Repairs
Faults must be reported via the online EampFMhelp desk surreyacukreportrepair
Out o hours emergency repairs must be
notified to Security Contact details can beound at the back o this booklet
I you report a ault in your accommodationyou give permission or Maintenance Staff to
enter to rectiy the ault
We endeavour to carry out plannedinspections and maintenance o buildings so
as to minimise inconvenience to residentsWe will normally give notice o any planned
work approximately a week beore it iscarried out In an emergency or examplea fire or flood we may need to enter your
accommodation without giving notice
Maintenance staff prioritise work and aim tocomplete jobs in a timely manner
Please note that reunds o rent ormaintenance ailures are only made in
exceptional circumstances when the ault hasnot been rectified in a timely ashion and
not where the ault or delay is beyond theUniversityrsquos control or example a power cutor difficulty in obtaining spare parts
SnowIce Clearance
When winter weather conditions requirethe paths and steps round the residences
will be gritted and where necessary snowand ice cleared i possible by 10am The
University Estates and Facilities ManagementDepartment are responsible or dealing withsnow and ice clearance
I there is significant snowall announcements
will be made on the Universityrsquos website toinorm you o any special arrangements at
surreyacukalert
Typical fault Target response time for first inspection
Health and Safety related repairs eg gas leaks
dangerous electrical faults lift entrapment 1 hour
Urgent repairs eg water leaks failure of heating
water or electrical systems lock failure 3 hours
Routine repairs eg faulty showers or toilets
sticking doors flickering lights 3 days
Routine repairs eg faulty windows or glazing
dripping taps 7 days
Non urgent repairs eg decoration
minor paving issues furniture repairs 20 days
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University of Surrey 17surreyacuk
SECURITY HEALTH
A N D S A F E T Y
You are required to conduct yourself responsibly
and in a safe manner that is compatible with
the health safety and wellbeing of your fellow
residents and the buildings in which you live
It is an offence in law to interere with or misuse anything
provided in the interests o health and saety including fire
detection systems fire alarms and fire-fighting equipment TheUniversity will take disciplinary action against any resident
ound to be endangering the welare o other residents ormembers o the University Community
A copy o the University Health and Saety Policy can be
viewed at surreyacukhsd
Emergencies
In case o an emergency please contact Security on extension3333 or +44 (0)1483 683333 rom mobile phones
On Stag Hill campusManor Park in an emergency (medicalfire assault etc) always contact Security They will then come
directly to the incident and wi ll also contact the EmergencyServices or you
At Hazel Farm and Bellerby Court please call 999 or theAmbulance Service Fire Brigade or Police As soon as possible
aferwards contact University Security to inorm them that theEmergency Services have been called
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University of Surrey 19surreyacuk
Electrical Safety
All electrical supplies in the Residences
operate at 230 volts and i used incorrectly cangive atal electric shocks Faulty or damaged
electrical equipment can also cause fires
The electrical equipment provided by theUniversity is routinely checked to ensure itis sae I you bring electrical equipment into
the residences it must be in good conditionand be fitted with a UK 3-pin plug with a
use Continental two or three -pin plugs andadaptors should not be used The University
reserves the right to remove withoutwarning electrical appliances it deems to beunsae or appliance leads that are not CE or
BS kite-marked
For your own saety and that o your ellowresidents you must stop using equipment
immediately i you notice the ollowingdanger signs
raquo Plugs or wall sockets which are overheatingor are scorched or cracked
raquo Cables or wires which are loose exposed orraying
raquo A burning smell when appliances are
switched onraquo Fuses which blow requently
I you are concerned about any o the electrical
installations or appliances in your Residenceplease speak to your Court Reception
Fire Safety
I you find a fire sound the alarmimmediately by hitting the nearest alarm callpoint ndash they are usually near the entrance
to your flatfloor When you hear a loudelectronic siren anywhere in the University
this means a fire evacuation and you and anyguests must leave the building immediatelyand go to your designated assembly point or
Court Reception i directed to do so You mustonly return to the building when a Fire Officer
or Security Officer instructs you to do so
The fire-fighting apparatus is supplied oruse only in an emergency I you do have to
use this equipment please report this to yourCourt Reception as soon as possible so it canbe replaced Tampering with any fire saety
equipment eg fire alarms unnecessarilydischarging fire extinguishers propping
open fire doors or covering sm oke detectorsis a serious offence Any resident oundmisusing saety equipment will be fined
may be required to leave the residence andcould be reported to the Police or Criminal
Investigation
Fire evacuation practices are arranged duringthe First Semester You are required to co-
operate with the instructions o Universitystaff during practice evacuations I you havea disability the University Fire Saety Officer
will advise you about sae evacuation in theevent o a fire Please note that fire escapes
exits should only be used in emergencies
Nearly all the fires in student housing start
in the kitchen and most i nvolve cookingas a result residents must never leave their
cooking unattended They should takereasonable steps to prevent a fire eg never
filling a pan more than one-third ull o oilkeeping grill pans clean not putting teatowels on a hob directly afer use and b eing
especially cautious i they are under theinfluence o alcohol or any other medication
Gas Safety
I you smell gas you should report this to
University Security by dialling extension3333 rom any University phone or+44 (0)1483 683333 rom mobile phones
Gas appliances in the Residences areserviced and saety checked annually bylsquoGas Saersquo qualified contractors Landlords
Gas Saety Certificates are displayed inrelevant buildings and are also available
to view by prior arrangement at theAccommodation Office
General Health and Safety
raquo I you have an accident or a lsquonear missrsquoaccident or you spot a saety hazard you should
report this to your Court Reception or toAccommodation Services or University 24 HourSecurity Office All accidents must be ormally
reported on a University Incident Report Formraquo Bicycles additional urniture or other large
items may not be brought into Residence
buildings they must not be stored externallywhere they obstruct access to doors or stairs
raquo You must not obstruct doors corridors stairsor communal areas
raquo You may not burn candles joss sticks or usenaked flames or lsquohookahrsquo pipes in Res idences
The use o candles or other naked flames inUniversity accommodation is prohibited
raquo Residents are not allowed to bring into the
Courts any substance or equipment whichmight be hazardous to health or saety eg
petrol solvents Nitric Oxide Synthase (NOS)laboratory equipment etc
raquo You may not bring weapons or replicaweapons into the Courts including guns airguns swords knives etc
raquo Residents who have children are responsibleor their saety whilst in University buildings
English Law does not speciy a particular ageat which a child can be lef unsupervisedHowever parents may be prosecuted i they
leave a child alone lsquoin a manner which islikely to cause unnecessary suffering or
injury to healthrsquo (Children and Young PersonsAct 1933) University residences should
be regarded as high risk areas or youngchildren Babies and toddlers should never belef alone in any circumstances
raquo University staff have the right to carry outtheir duties without ear o intimidation
and abuse Such behaviour directed at s taffis a very serious offence and will lead todisciplinary action
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University of Surrey 21surreyacuk
P O L I C I E S
Policy for Accommodating
Students with Disabilities
There are study bedrooms designed orstudents with disabilities and other specialneeds within most o the Courts o Residence
These include rooms or wheelchair usersdea students and or students whose
disability requires additional space orspecial equipment
The University recognises that in exceptional
cases students who are severely disabledor suffer rom mental health disabilityor severe medical impairment could not
attend University unless they are offeredUniversity accommodation Accommodation
Services will consider applicantsrecommended by Centre o Wellbeing or theDisability Coordinator in accordance with
University policies and subject to suitableaccommodation being available
Students with significant special needs areadvised to visit our campus prior to arrival to
discuss their requirements and view the typeo acilities available
The existence or pre-existence o d isordersthat are well controlled and have responded
to medical treatment even though there isa continuation o medical treatment does
not necessarily constitute grounds orUniversity accommodation Examples oconditions not normally considered are
ndash urinary tract inections irritable bowelsyndrome asthma dyslexia eczema well-
managed diabetes or epilepsy
Allocation Policy
The lsquoAccommodation Allocation Policyrsquois reviewed annually by the University
in conjunction with the Studentsrsquo UnionChanges o the policy are recommended tothe Commercial Affairs Committee which
normally decides the policy in November
The current policy can be viewed atsurreyacukaccommodation
Application Procedure
New students are invited to apply or
accommodation rom March each yearUndergraduate students have placesconfirmed during August and September
Postgraduate students have places confirmedafer the University receives an agreed
proportion o your course ees usually duringAugust and September
The majority o applications are made usingan on-line system and confirmations o
allocation are emailed to you
Eligible continuing students are able toapply or accommodation online during
late Novemberearly December Detailscan be ound online at surreyacuk
accommodation Applicants will be inormedi they have been successul in the firstinstance by the end o February
Complaints
I you have a complaint you should firsttry to resolve it inormally Please see the
ront o this Guide or details o which areato contact I you are unsure please contactAccommodation Services
I you are not satisfied with the outcome
you may make a written complaint toAccommodation Services A response will
normally be given in five working days
I you are unhappy about the way that your
complaint has been dealt with then you mayrequest to have the complaint reviewed Details
can be given via Accommodation Services
Contractual Relationship
Students living in University-ownedaccommodation are licensees Your licence is
granted because o your intention to ollow acourse o study at the University I you cease toollow a course o study at the University you
will be required to leave residence
Your contractual agreement is or a fixed periodand i you decide to leave your residence beore
the end o that fixed period you will still berequired to pay rent or the ull duration
When you apply or accommodation youhave to agree to abide by the lsquoConditions
o Residencersquo set out b elow These are animportant part o your licence agreement
or tenancy
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surreyacuk University of Surrey 23
PAYING FOR YOUR ROOM
When do I need to pay for my room
We will send you an invoice by email to your University EmailAccount within14 days o arrival and this will show your ldquoPay
byrdquo date
What should I do if I do not receive an invoice
Wait or 14 days afer you have arrived and re-check yourUniversity Email Account I the invoice has still not beenemailed to you contact the Accommodation Services their
contact details are at the back o this booklet
How do I pay my Residence Fees
When you receive your invoice read both pages o the invoicecareully as these will have all the inormation you need to pay
Method 1
Pay in ull by the ldquoPay byrdquo date shown on page 1 o yourinvoice by card on our website surreyacukaccommodation
payment
Method 2
I you are staying or more than 16 weeks you wi ll be offeredthe chance to pay in instalments See page two o your invoice
or details
Contact Accommodation Services i you have not received
your invoice within 14 days o arrival or have a queryregarding the rent you have been charged I you have
concerns about your ability to pay please contact the Student
Finance Team in the Student Services Centre
See back o booklet or contact inormation
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University of Surrey 25surreyacuk
C O N D I T I O N S O F R E S I D E N C E
Abandoned PropertyYou may not leave property behind anywherein the Court afer you vacate your room I
any property is ound in or about your roomafer you have lef (including property lef
in or around any other part o the Universityeg cycles in Court cycle sheds) then theUniversity may dispose o such property in
the manner it finds appropriate
Access to Your Accommodation
I you report a ault inside your bedroom orflat you give permission or maintenance
staff to enter and rectiy the ault I we needaccess to your accommodation to carry out
routine maintenance or inspections orexample annual electrical equipment testingwersquoll give you at least 48 hours notice o
when this is due to happen In an emergency
or example a fire alert or flood we may enteryour accommodation without giving notice
The University reserves the right to enteryour accommodation i they have reasonablegrounds to suspect that there is a breach o
the Conditions o Residences or the welareo any resident is at risk In exceptional
circumstances the University may conduct asearch o a room
ArrivalArrival instructions will be sent to youvia email Yoursquoll normally be allocated a
room rom the weekend beore your coursestarts Please check your Allocation Letter
to confirm your arrival date Internationalstudents may be admitted up to our daysearlier i they are participating in the
International Orientation
Bicycles
Bicycles may not be brought into Residencebuildings There are lockable bicycle stores
available in each Court o Residence
Business Use
Residents may not operate a business in orrom University accommodation
Cleaning
You are expected to keep your room and
communal areas in a clean tidy and hygieniccondition and equipment is provided or
this Most communal areas are in additioncleaned periodically by cleaning staff Whenyou depart you must leave your room (and
shower room where applicable) clean andtidy and empty o rubbish
Residents o amily flats and Hazel Farm areresponsible or removing waste to externalcollection points
The University reserves the right to charge
residents or excess cleaning i hygiene andcleanliness all below a reasonable standard
in bedrooms andor communal areasThe accommodation is inspected prior todeparture and residents may be charged or
excess cleaning
Council Tax
Full time students living in Universityresidences are exempt rom Council Tax
Residents o amily accommodation are liableto pay Council Tax which is collected by the
University with and in addition to rent The
amount o Council Tax depends on the size othe flat and circumstances o the amily
Damage
Yoursquoll be held responsible or damage in yourroom beyond air wear and tear Rooms are
inspected prior to departure and yoursquoll beinvoiced or the cost o repairing any damageYou are expected to maintain the security o
communal areas by locking outer doors whenyou go in or out Damage in communal areas
is the responsibility o the whole floor orhouse and will be charged accordingly
Residents are responsible to pay or non-
return or loss o keys or returning urnitureto its original position and or deterioration o
urniture fittings or structure o the room orcommunal areas not due to air wear and tear
and any additional cleaning required Roomsflats are inspected at intervals throughout theyear and beore departure Any charges due
will be invoiced
Data Protection
Personal data collected on your
accommodation application will be held onthe University database or administrativepurposes It will be processed in accordance
with the statutory Data Protection Principlesand the Universityrsquos registration under the Data
Protection Acts 1984 amp 1998 The University is
required to disclose your name and campusaddress to Guildord Borough Council toenable the electoral roll to be updated
The Conditions of Residence are the rules and policies of residence
When you apply for accommodation you have to agree to abide by the
Conditions of Residence and these are an important part of your licence
agreement or tenancy (see PoliciesContractual Relationship)
The University reserves the right to introduce such changes to the
Conditions of Residence as may be necessary or desirable
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Departure and Giving Notice to
Leave Early
You are required to vacate your
accommodation and return keys by middayon the end date stated in your Allocation
Letter or tenancy There are no on campusstorage acilities or residentsrsquo belongings butAccommodation Services can supply details
o local storage companies
I you decide to move out o residence beorethe end date o your licence or tenancy you
must give notice to leave by letter email orby using a Withdrawal Form available atAccommodation Services
Residents may give notice to leave theirresidence at the end o the First SemesterNotice must be received in writing no later
than 4 December 2015 and you must vacateyour room by 30 January 2016
I you wish to vacate your room earlier than30 January you can advise Accommodation
Services o your intentions Please note thatyou may be liable or the payment o your
room rent up to 30 January 2016 unless weare able to re-let your room earlier In theevent that we are able to arrange a re-let you
need only pay until the date that the newtenant moves in
I notice is not received on or beore4 December 2015 no rebate o rent will b e
given i you decide to leave beore the enddate specified in your allocation letter
unless we are able to re-let your room Thisapplies even i your move-in date is afer
4 December 2015 I you leave beore the endo your licence or tenancy yoursquoll be requiredto continue paying until your account is
cleared in ull
I you cease to be a student because you
withdraw rom your course or the Universityterminates your course your licence to
occupy University Accommodation andthereore your liability or rent ceases whenyou move out and return the key Please
ensure you notiy Accommodation Servicesin writing o your intended move-out date so
all necessary arrangements can be made
Deposits
Residents are required to pay an advanced
payment o pound250 this will be credited to yourrent invoice afer you move in I you do not
move in the advanced payment will be usedto offset any loss o rent until a replacement
tenant is ound including an admin ee
Drug Misuse
The possession o illegal drugs is a criminaloffence and possession with intent to supplyis a more serious offence It is also an offence
or the University to allow drugs to be used inpremises it owns or manages It is thereore the
policy o the University not to tolerate the useo illegal drugs in student residences Students
ound to be using or in the possession o anyillegal drug including cannabis or who allowillegal drugs to be used in their study bedroom
will receive a substantial fine a final warningand instructions to cease their illegal activities
immediately I the studentrsquos behaviour alsoindicates that they are unsuited to communalliving they may be asked to leave residences
(see Misconduct)
The University will inorm the Police o anystudent suspected o dealing in drugs The
University also reserves the right to provideinormation to the Police about students oundto be using or in possession o illegal drugs
Electoral Registration
Students in residence in the middle o
October will be included on an annual returnmade to Guildord Borough Council which
is used to prepare the Electoral Roll Werecommend that you also register to vote at
your home address in case an election occursduring a vacation
Electrical Appliances
Residents may not install or use any heater
iron kettle ridge reezer washing machinemicrowave or other cooking equipmentin their bedroom Under no circumstances
should electrical outlets or appliances be
interered with or overloaded Multi-socketadapters should be CE or BS kite-marked andhave a use and lsquoonrsquo indicator light Kitchenappliances must have a 3-pin UK used plug
Un-used continental plugs and adaptors arenot permitted The University reserves the right
to remove without warning unsae electricalappliances or non-UK standard appliance leads
that are not CE or BS kite-marked
Furniture
Items should be kept in the room they areprovided You are expected to return all
urniture to its original position when youvacate your accommodation
Guests
You are responsible or the behaviour o your
guests and must accompany them at all times
ensuring that they comply with all relevantparts o these Conditions Guests are not
permitted in your accommodation between11pm and 8am Guest rooms may be booked
via Accommodation Services
Health and Safety
Residents are required to conduct themselves
in a responsible and sae manner at all timesThe instructions and guidance in the lsquoHealth
and Saetyrsquo section o the lsquoResidents Guidersquoorm part o the lsquoConditions o Residencersquo
Inventory
An inventory orm will be emailed to you
and you are advised to record the conditiono the room and urniture when you arriveThe inventory can either be emailed to
Accommodation Services or returned to yourCourt Reception
Keys and LocksA charge o pound20 will be made i you ail to
return your room key or security ob whenyou vacate your room I keys or security obs
are lost or broken a charge o pound20 is made orreplacements An additional charge o pound75 is
made i a lock change is necessary Residentsmay not change locks or add locks or alarmsto their rooms
I you need a replacement key or security ob
you can obtain this on payment o pound20 atAccommodation Services or at Manor ParkReception Out o office hours you should
go to your Court Reception When they areclosed the 24 hour Security Office in Senate
House will assist you usually by letting youinto your room
University of Surrey 27surreyacuk
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Misconduct
Full details o the Universityrsquos disciplinary
procedures may be ound on the Universitywebsite wwwsurreyacukcurrentstudents
Misconduct relating to incidents in or
around the Residences is dealt with throughan escalating system o penalties issued bythe Wardens
An offence may lead to a Warning and
may be accompanied by a fine up to pound200depending on the seriousness o the offence
The Warden has the authority to move astudent to alternative accommodation withimmediate effect pending investigation o an
alleged act o serious misconduct
I through an act o serious misconduct orthrough repeated misconduct a student
demonstrates they are not suited tocommunal living they will be required toleave residence I a penalty is issued there
exists a provision or appeal
Under no circumstances may a student whohas been required to leave residence re-apply
or University accommodation during thatacademic year and they may be excludedrom applying or uture years i deemed
appropriate by a Disciplinary Panel
Noise
There is a level o noise associated with living
within a communal environment and noisecan become an issue when many people live
in close proximity to each other You mustnot make excessive noise at any time o the
day or night In addition there should beminimal noise audible outside the room youare in between 11pm and 8am (quiet hours)
When deciding i noise is excessive the
ollowing points will be considered
raquo Has a complaint(s) been receivedraquo Possible impact on other residents and
members o the Universitylocal community
raquo Level o noise being created and the timeo day
raquo Have previous complaints been made
I in the judgment o a member o UniversityStaff (this will mainly be a member o theWardening Team or Security Department)
the noise is deemed to be excessive andor intrusive then the level o noise will be
required to be reduced imm ediately theitem creating the noise can be confiscatedand urther disciplinary action may be
taken i appropriate
To ensure that the above conditions aremet we recommend that headphones are
used or listening to music and other audiooutput during quiet hours and residentsconsider their use i they wish to listen to
items at high volume
Within any large organisation on occasionthere will be events incidents or works that
may cause disruption to other memberso the organisation Whilst the Universitywill seek to minimise these occurrences
and to inorm residents whenever possiblethere may be times where disruption is
unavoidable
University of Surrey 29surreyacuk
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Room Changes Swaps
You may not change rooms without the
agreement o Accommodation ServicesThose who swap rooms without prior
permission will ace disciplinary action thatcan include a fine and maybe excluded rom
accommodation in uture years Room swapswhere two residents agree to swap roomswith each other are permitted rom late
October Further details will be emailed toresidents or you can contact Accommodation
Services An administration ee o pound50 ischarged per resident or a room swap
In exceptional circumstances with supportrom Centre o Wellbeing or Student Advice
a room change may be permitted For urtherdetails and to collect the appropriate orm
please visit Accommodation Services
In exceptional circumstances and withprior consultation the University reservesthe right to move residents to alternative
accommodation
Security of Rooms and Property
Whenever you leave your room you should
lock your room door and the outside orstaircase door I your room is on the groundfloor you should also latch your window
closed This ensures security or everyoneThe University accepts no liability or any loss
o or damage to your personal belongings
Single Sex flatsfloors
Students occupying rooms in single sex flatsor floors may not have visitors o the opposite
sex afer 10pm on any night o the week
Smoking
Residents or their guests may not smoke
or use an electronic cigarette inside anyUniversity building or in the entrance to or
close to windows or vents o any buildingincluding the Residences This rule includes
a ban on smoking within individual studentbedrooms Failure to comply with thisregulation will result in disciplinary action
being taken
Sub-letting of Rooms
Accommodation is available or the exclusiveuse o the person to whom it is let whilst
they are a ull time registered student o the
University You may not sub-let or allowanyone else to use your room ailure to complywith this regulation will result in disciplinaryaction being taken see the Misconduct section
or more details Overnight guests should bebooked into guest rooms Please note random
spot-checks occur throughout the year to checkthe ID o residents
Summer Vacation Residence
You can apply or residence during the
summer vacation Applications can be madethrough the online store afer the Easter
vacation Further details can be ound on theAccommodation web pages No reduction orent is given or periods spent away rom the
University in vacations Normal Conditions oResidence apply to vacation periods
Television
There are TV rooms in the Residences with
Bellerby residents able to use acilitiesat Manor Park I you own or operate a
television in your room you must have yourown TV licence A TV licence i s also required
i you watch live television on a computer
You are not allowed to attach aerials or
satellite dishes internally or externally to anyresidence buildings
Parking
There is no parking or residents on Stag Hill
campus and at Manor Park
As a condition o having a place in Residencestudents who are resident in all Courts (except
Hazel Farm) may not bring a car or other our-wheeled motor vehicle on to the Universitygrounds and while in residence undertake
not to keep one on the public roads within thelsquoexclusion zonersquo used or deciding eligibility
or parking permits
Students resident at Hazel Farm may parkree o charge in designated spaces at HazelFarm Residents o Hazel Farm are not eligible
or permits to park on Stag Hill campusduring office hours There is a limited number
o spaces or students resident at BellerbyCourt who may apply or a parking permitrom the contractor who is responsible or all
parking matters in the vicinity o the Court
Student residents may park a motorcycle onany University campus i it is registered with
the Security Department and is parked withina marked motorcycle bay
Full details o the University ParkingRegulations can be ound at
surreyacukcurrentstudentscampus
transport
Parties
The Residences and surrounding areas are not
suitable or large parties I you wish to holda party within or outside o your Court or
small groups o riends you must first obtainpermission one week in advance rom your
Warden who may grant permission subjectto rules which include accepting liability or
any charges resulting rom the party Partiesare allowed on Friday or Saturday nightsonly outside o designated exam periods A
ull copy o the partybarbeque regulations isavailable rom the Wardensrsquo website
Pets
You may not keep pets in your residence
Posters
You may not post notices other than
those or RAG publicity or student electioncampaigns in your windows or in any other
part o the Court except on notice boards
Rent
You will receive an email to your University oSurrey email account rom Accommodation
Services containing your rent invoice Theinvoice includes details o how to go onlineand make payment I you donrsquot get this email
within 14 days o moving in please contactAccommodation Services Contact details are at
the back o this handbook
Rents are payable or the whole periodspecified in your Accommodation agreementNo rebate is given i you arrive late or leave
beore the end o the period specified in yourAccommodation agreement
Rent may be paid in ull or the year or in
instalments You are encouraged to use theUniversity on-line payment system to m akepayments
You are responsible or payment by the
dates indicated on the invoice I payment isnot received within 28 days o your taking
up residence your licence to occupy maybe terminated I you are having difficulties
paying your rent you must contact theStudent Finance Team as soon as possibleContact details are at the back o this booklet
Rents are reviewed annually by theUniversity and are confirmed by the
Executive Board Rents normally increase inSeptember and are in orce or the ollowing
academic year
Accommodation Services reserves the rightto withhold University accommodation roma student who it has been established owes
rent to the University or a private landlord
University of Surrey 31surreyacuk
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surreyacuk University of Surrey 33
USEFUL CONTACTS
Accommodation Services
Philip Marchant Building
E accommodationsurreyacuk
T +44 (0)1483 682466
Open Mon to Fri 10am to 5pm
facebookcomSurreyResidenceExperience
Security
Ground Floor Senate House
T +44 (0)1483 682002
Emergencies (internal) 3333
Emergencies +44(0)1483 683333
Court Receptions
Stag Hill Reception
Stag Hill Court University Court
Millennium House
E staghillreceptionsurreyacuk
T +44 (0)1483 689078
Open Mon to Fri 8am to 7pm
and Sat 8am to 12 Noon
Battersea Reception
Battersea Court Surrey CourtE batterseareceptionsurreyacuk
T +44 (0)1483 682473
Open Mon to Fri 8am to 11pm
and Sat 8am to 12 Noon
Cathedral Reception
Cathedral Court International House
Twyford Court
E cathedralreceptionsurreyacuk
T +44 (0)1483 682468
Open Mon to Fri 8am to 7pm
and Sat 8am to 12 Noon
Manor Park Reception
Manor Park Bellerby Court
E manorparkreceptionsurreyacuk
T +44 (0)1483 683500
Open Mon to Fri 8am to 11pm
Sat amp Sun 10am to 2pm (Security presence 247)
Hazel Farm Caretakerrsquos Office
Hazel Farm
E accommodationsurreyacuk
T +44(0)1483 683536
Student Life Mentoring
Student Services Centre
E mentoringsurreyacuk
T +44 (0)1483 68 3510 6694 4824
facebookcomsurreystudent
Twitter surreystudent
Estates and Facilities Helpdesk
(online reporting of maintenance issues)
httparchibussurreyacukstudenthelpdesk
indexcfm
Look for this button on the Accommodation
Services website
Finance
Student Receivables (rent payments)
Student Services Centre
E student-receivablessurreyacuk
IT Services
(Room internet ndash Surrey ResNet)
Contact your Court Reception to arrange for a
ResNet Advisor to visit
E usersupportsurreyacuk
Wardens
Please see contact details posted within your
accommodation or follow the link below to the
Wardensrsquo website
surreyacukcurrentstudents
accommodationwardens
Wardens can also be contacted by the email
addresses below
Battersea Court and Surrey Courtbatterseaampsurreywardensurreyacuk
Cathedral Court and Guildford Court
cathedralampguildfordwardensurreyacuk
International House and Twyford Court
interamptwyfordwardensurreyacuk
Manor Park and Bellerby Court
manorparkwardensurreyacuk
Hazel Farm
hazelfarmwardensurreyacuk
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Accommodation Services
Philip Marchant Building
University of Surrey
Guildord Surrey GU2 7XH UK
T +44 (0)1483 682 466
E accommodationsurreyacuk
wwwfacebookcom
SurreyResidenceExperience
surreyacukaccommodation
Disclaimer
Every effort has been made to ensure the accuracy of the information contained in this
publication at the time of going to press (June 2015) The University undertakes all reasonable
steps to provide the services described in this guide but reserves the right however to introduce
changes to the information given Should industrial action or circumstances beyond the control
of the University interfere with its ability to provide services the University undertakes to use
all reasonable steps to minimise any resultant disruption Please refer to our website for up-
to-date information
June 2015
7335 0515
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University of Surrey 9surreyacuk
M A N A G E M E N T
Your accommodation is managed by a University-wide team to ensure you
receive a professional service in all areas of your accommodation experience
Accommodation Services
raquo Accommodation Services takes overall
responsibility or your accommodationso i you are unsure o whom to talk to orhave eedback relating to your experience
in accommodation please contact us TheAccommodation Office is open Mon to Fri
10am to 5pm and is located in the PhilipMarchant Building Stag Hill campus
Accommodation Services has day to dayresponsibility or
raquo Receiving all accommodation applications
the allocation o rooms and room transersraquo Invoicing you or your accommodationraquo Providing inormation on renting in the
private sector including hosting HousingAwareness Week in February providing
up to date inormation on housesroomsavailable in the private sector via
surreystudentpadcouk raquo Management o 60 houses in the private sector
as part o the Property Managed Scheme
raquo Management o the Reception at Manor Park
Estates and Facilities Management
Estates and Facilities Management (EampFM)
are responsible or the management oCourt Receptions on Stag Hill Campusdelivery o mail (see Mail amp Parcels in A-Z
Inormation or urther details) cleaningservices and all maintenance your housing
association will be responsible or theseservices in Bellerby Court InternationalHouse and Millennium House For all queries
relating to these services please contact yourCourt Reception
EampFM also undertake the upkeep o all areas
on campus including grounds walkways andother non-residential buildings
Cleaning
Cleaning is carried out in the c ommunal
areas o the Courts eg s tairwells corridorsshared kitchens and shared bathrooms The
cleaning schedule will be displayed in yourkitchen Any queries relating to this serviceshould be made to your Court Reception in
the first instance
Court Reception
The Reception is the centre or most CourtsThis is where you can
raquo Collect post and parcelsraquo Report any issues relating to your cleaning
serviceraquo Seek support or ResNet via a ResNet Advisor
raquo Make general enquiries in relation to youraccommodation
Please see back o booklet or contact detailsand opening times
Maintenance
Maintenance is carried out by University staffor approved contractors used to working inthe Courts Requests or repairs can be made
online (see Repairs or urther details) I youhave an emergency situation (ie flood no
power) please contact your Court Receptioni they are closed requests can be made to the24-hour Security Office in Senate House
Security
There are Security staff on duty 24 hours a
day at the main Campus Security Office onthe ground floor o Senate House Manor Parkalso has a Security Officer on duty 24 hours
based at Reception located near to the siteentrance Hazel Farm has regular mobile and
oot patrols
Our Security Teamrsquos main purpose is to ensurethe security and saety o students staff andbuildings and regular patrols are carried out
I you need help at any time you can contactSecurity by going to the office or by calling
the numbers detailed below Out o normalopening hours Security also deal with urgent
requests or maintenance and will help youwith other enquiries you may have
I you have an emergency the Securityteam can be contacted by phoning
+44 (0)1483 683333
This will connect you to the Security Officein Senate House which is open 24 hours aday Please remember that this line is or
emergencies only
Non-urgent calls to the 24-hour SecurityOffice should be made to +44 (0)1483 682002
It wasnrsquot the beautiul campus that impressed me the most about Surrey
nor was it the breathtaking landscapes that surround it or the proximity
to London hellip what really drew me in was that no matter how culturally
diverse or scarily new it all was Surrey elt like home
Em Bollon
Former President Studentsrsquo Union
8162019 Residents Guide 2015 2016
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surreyacuk
As residential Wardens we live
among you in the Courts o
Residence to support your welare
needs and maintain discipline
All o the Wardens have day jobs
in a variety o departments right
across the University so our wide-
ranging combined experience o theUniversity as a whole means that
we are ofen the first port-o-call
or inormation I we canrsquot provide
exactly what you need we will
certainly know who to put you in
touch with in order to help We hope
you enjoy your time in residences
David Carey Senior Warden
shares his experiences
University of Surrey 11
Finance
The Student Finance Team are responsible or
the collection o your rent They also provideguidance should you experience difficulty in
making payments They are located within theStudent Services Centre and can be contacted
by emailing student-receivablessurreyacuk
IT Services
raquo Manage the broadband (ResNet) servicewithin your accommodation
raquo Provide support or all o the above withResNet Advisors who can be booked via yourCourt Reception
Student Support ServicesStudent Support Services bring togethera range o support services to help youthroughout your time at University
Full details can be ound atsurreyacukcurrentstudents
Our Warden and Mentoring Teams are a key
part o the residential support available
Mentoring
Student Lie Mentors are current studentswho are on hand to support new students
through their first year in accommodationThey visit residences once every c ouple o
weeks to help with everything rom settlingin and finding your way around campus
to dealing with conflict in flats and anywellbeing issues you may ace
Mentors are well inormed about the supportservices available across campus and can
draw on their own experience to act as anapproachable and easily accessible welare
presence throughout the year They alsoorganise social events such as movie nights
quizzes ice-skating trips and sushi makingproviding you with an opportunity to get toknow your flatmates and neighbours better
On the accommodation poster in your
kitchen yoursquoll find details o who yourmentor is and how to contact them Youcan also find out more and request a vis it
by contacting the Student Lie team onsurreyacukmentoring See page 32 o this
guide or urther contact details and socialmedia pages
Wardens
Wardens are members o the University
staff who live permanently in the residenceswith their amilies to help support the
residential community Wardens are here tohelp you get the most out o your studentlie at Surrey Your Warden is a good point
o contact i you need some help or adviceabout any aspect o lie in your Court
Wardens are also here to ensure all residentsmaintain reasonable behaviour
For non-urgent issues you can arrange tomeet your Warden by emailing the Wardensrsquo
court address (see page 32 or your courtrsquosemail address) For any urgent matters
please contact Security They will contact amember o the Wardening team immediatelyFurther details can be ound online at
surreyacukwardens
Other Support Services
Student Services Centre
Student Information Desk
01483 68 68 68
surreyacukask
The Centre located in Hall Complex opposite
Senate House is your first stop shop orinormation advice and guidance on thematters below
raquo Student Registry
General administration and support
raquo Student Money
Scholarshipsbursaries unding problemsdelays budgeting discretionary hardship unds
raquo International Student Support
Support amp visa issues
raquo Finance Receivables
Problems with paying or eesaccommodation
Centre for Wellbeing
Located in University Court which provides
inormation and advice on all issues affectingyour health amp wellbeing
The Guildowns University Medical Practice
Located in University Court which provides
medical consultations and advice When youarrive arrangements will be made or you to
register with a doctor
The Chaplaincy ServiceLocated in Surrey Court
Housing Associations
Bellerby Court Millennium House and
International House are cleaned andmaintained by the Housing Associations who
manage these buildings I you require urtherdetails please contact Accommodation Services
Given the high placement in the
league tables and excellent travel
links to London the University o
Surrey halls o residence really is
value or money With all the billsincluded it really is a huge worry
off your mind allowing you toenjoy the ull university experience
Lauren Whatley
BSc Accounting and Finance
8162019 Residents Guide 2015 2016
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University of Surrey 13surreyacuk
AndashZ INFORMATION
Broadband (ResNet)
ResNet is ree and it rsquos your connection to theInternet 24 hours a day To connect go to
httpactivatesurreyacuk
With your login (your University number)
and password (your date o birth in theormat ddmmyyyy) via any laptop or PC
with web access
All bedrooms have ree broadband accessThe service is subject to an AcceptableUse Policy which can be viewed at
surreyacukresnet I you have any problemswith this service please contact your Court
Reception
CCTV
CCTV is installed in some areas o theResidences or your security and saety This is
careully managed by the University SecurityDepartment to ensure the privacy o residents
Childcare
The University provides the Campus Kids Day
Nursery a proessionally-run acility locatedon the Manor Park Campus
For more inormation see
kidsunlimitedcouknurseriescampus-kids-guildford
Energy Efficiency
The University has an Energy ManagementPolicy Residents are urged to be responsible
in their consumption o energy and water byswitching off lights and electrical appliancesand by turning off taps and showers afer use
Heating
In most buildings controls or hot waterand heating are automatic I your room is
too warm please turn your radiator downusing the control valve Please note on manyradiators this requires the use o a coin to
turn the valve towards the thick blue line Iyour room remains too hot or too cold please
report online to the Estates and FacilitiesHelpdesk (details in the Useul Contacts
section at the back o this booklet)
In order to conserve energy and reduce
carbon emissions it is University Policy tomaintain a normal maximum temperature
or any residence at 21 degrees Celsius duringthe day and evening In most bui ldingsheating is switched off during the night rom
approximately 2am ndash 630am Central heatingis normally operated rom 1 October to 1 May
when the external daytime temperature isbelow 18 degrees Celsius
Insurance
The University accepts no liability or any loss
o or damage to your personal belongingsYour belongings will be covered by a block
insurance policy provided by EndsleighInsurance This provides limited cover or
loss or damage to your belongings i you havetaken reasonable steps to keep them secureYou are advised to check the policy at
wwwendsleighcouk to ensure that thecover provided is adequate or your needs
Kitchen Equipment
A ridge reezer (or ridge-reezer) electric
kettle cooker microwave toaster and ironare provided in each kitchen but you must
provide your own cooking utensils crockeryand cutlery Please note the regulations or
any personal cooking equipment (see page18 Electrical Saety)
All cooking appliances (cookers hobsmicrowave ovens toasters and kettles) are
electric Cookers and hobs have rotary knobsor the radiant rings grill and oven Please
ensure that you switch off when you havefinished using the cooker or hob When youclean the cooker or hob always ensure you
turn off the electrical supply by using thenearby red switch
Laundry Facilities
Sel-service laundrettes or residents areprovided at
raquo Stag Hill campus on the ground floor oAA building
raquo Hazel Farm Hamilton Driveraquo Hazel Farm Hamilton Placeraquo Bellerby Court in Wealden House
(externally provided)raquo Manor Park near Reception and at
71ndash77 Ronald Ross Road
A wash costs pound220 to pound280 and to dry anaverage load costs approximately pound120 Allmachines are operated by a ldquotop up cardrdquo
system Cards are available rom machineslocated at the laundrettes and the reception
at Manor Park) For more inormation pleasevisit circuitgroupcom
All laundrettes are operated by CircuitLaunderette Services In the event o
breakdown or aults these can be reporteddirect to Circuit on 0800 092 4068
Instructions or use o the laundrette aredisplayed at each location
Linen and Bedding
Bedding (duvet and pillows) bed linen and
towels are not provided You can either
raquo Bring with you a duvet duvet coverpillows pillowcases and sheets to fit a
single bed approximately 190cm x 90cmor all single rooms
raquo Purchase a bedding pack rom the University
prior to your arrival which includes all theitems listed above and will be delivered to
your room ready or your arrival Packs canbe purchased at httpstoresurreyacuk
Litter Clearance
The paths steps and grounds around theresidences are routinely swept and litterremoved Residents are expected to behave
responsibly and avoid dropping litterCigarette butts should be disposed o in thecigarette bins Rubbish rom your room must
only be disposed o in the recycling bins nearyour court I you are unsure as to where these
are please ask at your Court Reception
Locks and Keys
On arrival you will be given a key to the dooro your floor or flat and or your bedroom
For your security and s aety always lock thedoor o your bedroom when you go out Youshould also be sure to lock your floorflat
ront door to keep your home secure Yourkey must never be given out to anyone
I you lock yoursel out or lose your keys please
report to your Court Reception or Security ithey are closed Please note there is cost opound20 or lost or broken keys and key obs
Bus Passes
Bus passes are issued ree o charge tostudents living at Hazel GFarm a charge opound20 will be made or lost or damaged Bus
passes
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University of Surrey 15surreyacuk
Mail and Parcels
Incoming mail on Stag Hill is security
scanned and then delivered to the Courtreception during the morning Monday to
Friday and is available or collection byresidents in the afernoon
All mail is delivered to Manor Park or ManorPark and Bellerby Court residents Monday to
Friday Emails will be sent to residents whenpost is ready or collection At Hazel Farm
mail is delivered direct to the houses by RoyalMail No mail is delivered to the University
on Saturday Sunday public holidays andUniversity closure days I we receive a parcelor letter requiring a signature then yoursquoll
receive an email to your University accountadvising you to come to the reception with
your Student ID Card to collect the item Allmail is delivered to Manor Park or ManorPark and Bellerby Court residents Monday to
Friday Emails will be sent to residents whenpost is ready or collection
Afer students have lef University
accommodation any uncollected mail willbe returned to sender I you have activelyused your University address or post then we
recommend you set up a redirect to your newaddress online by ollowing the link below
royalmailcomcustomer-servicepersonal-
customersmoving-home-going-awayset-
redirection
Envelopes containing valuables may be liable
to being stolen rom post racks I you intendto have such items delivered we stronglyadvise that you arrange or them to be sent
by Recorded Delivery
Large parcels and other bulky items are
normally delivered to the University CentralDistribution Office opposite International
House Yoursquoll be advised when such an itemarrives and should collect it rom the CentralDistribution Office
All mail should be addressed to residents
using their ull name as per University
records We would also recommend the use o
your student number to ensure mail reachesyou in a timely ashion
raquo Stag Hill campus residentsrsquo mail should beaddressed with the name o your Court flat
and room number ollowed by University oSurrey Guildord and the ollowing postcode
Battersea Court GU2 7JQCathedral Court GU2 7JHGuildord Court GU2 7JL
International GU2 7JLMillennium GU2 7JN
Stag Hill Court GU2 7JGSurrey Court GU2 7JW
Twyord Court GU2 7JP
University Court GU2 7JN
raquo Manor Park residentsrsquo mail should beaddressed to your ull name flat room
number and road name Manor Park StudentVillage Guildord GU2 7YW
raquo Hazel Farm residentsrsquo mail should beaddressed with the house and room number
road name Worplesdon Guildord and theollowing postcodes
Hamilton Drive GU2 9PLHamilton Place GU2 9GXHamilton Close GU2 9GU
Oregano Way GU2 9YT
raquo Bellerby Court residentsrsquo mail should beaddressed with the flat and room Number
Name o House Rosalind Franklin CloseGuildord GU2 7XR
Personal Belongings
Residents are reminded that other peoplersquos
belongings (including ood and kitchenutensils) must only be used or borrowed with
prior permission
Refuse Collection and Recycling
In most residences except those detailedbelow reuse is removed rom kitchens dailyMonday to Friday At weekends residents
may deposit reuse in the recycling binsprovided at each Court
I you live in amily flats or Hazel Farm youare responsible or removing your reuse
to the collection points Recycling bins orpaper cardboard glass and tins are provided
at central points outside residence buildings
Religious Texts
In a number o our rooms yoursquoll finda gif o a bible given by the Gideons
International I you do not have a copy andwould like one please contact the Chaplainson chaplaincysurreyacuk Alternatively
i you would like to return your copy pleasehand it in at your Court Reception
I you wish to disc uss any religious matters
urther or are interested in reading otherreligious texts please contact the ChaplainsFurther details can be ound at
surreyacukchaplaincy
Repairs
Faults must be reported via the online EampFMhelp desk surreyacukreportrepair
Out o hours emergency repairs must be
notified to Security Contact details can beound at the back o this booklet
I you report a ault in your accommodationyou give permission or Maintenance Staff to
enter to rectiy the ault
We endeavour to carry out plannedinspections and maintenance o buildings so
as to minimise inconvenience to residentsWe will normally give notice o any planned
work approximately a week beore it iscarried out In an emergency or examplea fire or flood we may need to enter your
accommodation without giving notice
Maintenance staff prioritise work and aim tocomplete jobs in a timely manner
Please note that reunds o rent ormaintenance ailures are only made in
exceptional circumstances when the ault hasnot been rectified in a timely ashion and
not where the ault or delay is beyond theUniversityrsquos control or example a power cutor difficulty in obtaining spare parts
SnowIce Clearance
When winter weather conditions requirethe paths and steps round the residences
will be gritted and where necessary snowand ice cleared i possible by 10am The
University Estates and Facilities ManagementDepartment are responsible or dealing withsnow and ice clearance
I there is significant snowall announcements
will be made on the Universityrsquos website toinorm you o any special arrangements at
surreyacukalert
Typical fault Target response time for first inspection
Health and Safety related repairs eg gas leaks
dangerous electrical faults lift entrapment 1 hour
Urgent repairs eg water leaks failure of heating
water or electrical systems lock failure 3 hours
Routine repairs eg faulty showers or toilets
sticking doors flickering lights 3 days
Routine repairs eg faulty windows or glazing
dripping taps 7 days
Non urgent repairs eg decoration
minor paving issues furniture repairs 20 days
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University of Surrey 17surreyacuk
SECURITY HEALTH
A N D S A F E T Y
You are required to conduct yourself responsibly
and in a safe manner that is compatible with
the health safety and wellbeing of your fellow
residents and the buildings in which you live
It is an offence in law to interere with or misuse anything
provided in the interests o health and saety including fire
detection systems fire alarms and fire-fighting equipment TheUniversity will take disciplinary action against any resident
ound to be endangering the welare o other residents ormembers o the University Community
A copy o the University Health and Saety Policy can be
viewed at surreyacukhsd
Emergencies
In case o an emergency please contact Security on extension3333 or +44 (0)1483 683333 rom mobile phones
On Stag Hill campusManor Park in an emergency (medicalfire assault etc) always contact Security They will then come
directly to the incident and wi ll also contact the EmergencyServices or you
At Hazel Farm and Bellerby Court please call 999 or theAmbulance Service Fire Brigade or Police As soon as possible
aferwards contact University Security to inorm them that theEmergency Services have been called
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University of Surrey 19surreyacuk
Electrical Safety
All electrical supplies in the Residences
operate at 230 volts and i used incorrectly cangive atal electric shocks Faulty or damaged
electrical equipment can also cause fires
The electrical equipment provided by theUniversity is routinely checked to ensure itis sae I you bring electrical equipment into
the residences it must be in good conditionand be fitted with a UK 3-pin plug with a
use Continental two or three -pin plugs andadaptors should not be used The University
reserves the right to remove withoutwarning electrical appliances it deems to beunsae or appliance leads that are not CE or
BS kite-marked
For your own saety and that o your ellowresidents you must stop using equipment
immediately i you notice the ollowingdanger signs
raquo Plugs or wall sockets which are overheatingor are scorched or cracked
raquo Cables or wires which are loose exposed orraying
raquo A burning smell when appliances are
switched onraquo Fuses which blow requently
I you are concerned about any o the electrical
installations or appliances in your Residenceplease speak to your Court Reception
Fire Safety
I you find a fire sound the alarmimmediately by hitting the nearest alarm callpoint ndash they are usually near the entrance
to your flatfloor When you hear a loudelectronic siren anywhere in the University
this means a fire evacuation and you and anyguests must leave the building immediatelyand go to your designated assembly point or
Court Reception i directed to do so You mustonly return to the building when a Fire Officer
or Security Officer instructs you to do so
The fire-fighting apparatus is supplied oruse only in an emergency I you do have to
use this equipment please report this to yourCourt Reception as soon as possible so it canbe replaced Tampering with any fire saety
equipment eg fire alarms unnecessarilydischarging fire extinguishers propping
open fire doors or covering sm oke detectorsis a serious offence Any resident oundmisusing saety equipment will be fined
may be required to leave the residence andcould be reported to the Police or Criminal
Investigation
Fire evacuation practices are arranged duringthe First Semester You are required to co-
operate with the instructions o Universitystaff during practice evacuations I you havea disability the University Fire Saety Officer
will advise you about sae evacuation in theevent o a fire Please note that fire escapes
exits should only be used in emergencies
Nearly all the fires in student housing start
in the kitchen and most i nvolve cookingas a result residents must never leave their
cooking unattended They should takereasonable steps to prevent a fire eg never
filling a pan more than one-third ull o oilkeeping grill pans clean not putting teatowels on a hob directly afer use and b eing
especially cautious i they are under theinfluence o alcohol or any other medication
Gas Safety
I you smell gas you should report this to
University Security by dialling extension3333 rom any University phone or+44 (0)1483 683333 rom mobile phones
Gas appliances in the Residences areserviced and saety checked annually bylsquoGas Saersquo qualified contractors Landlords
Gas Saety Certificates are displayed inrelevant buildings and are also available
to view by prior arrangement at theAccommodation Office
General Health and Safety
raquo I you have an accident or a lsquonear missrsquoaccident or you spot a saety hazard you should
report this to your Court Reception or toAccommodation Services or University 24 HourSecurity Office All accidents must be ormally
reported on a University Incident Report Formraquo Bicycles additional urniture or other large
items may not be brought into Residence
buildings they must not be stored externallywhere they obstruct access to doors or stairs
raquo You must not obstruct doors corridors stairsor communal areas
raquo You may not burn candles joss sticks or usenaked flames or lsquohookahrsquo pipes in Res idences
The use o candles or other naked flames inUniversity accommodation is prohibited
raquo Residents are not allowed to bring into the
Courts any substance or equipment whichmight be hazardous to health or saety eg
petrol solvents Nitric Oxide Synthase (NOS)laboratory equipment etc
raquo You may not bring weapons or replicaweapons into the Courts including guns airguns swords knives etc
raquo Residents who have children are responsibleor their saety whilst in University buildings
English Law does not speciy a particular ageat which a child can be lef unsupervisedHowever parents may be prosecuted i they
leave a child alone lsquoin a manner which islikely to cause unnecessary suffering or
injury to healthrsquo (Children and Young PersonsAct 1933) University residences should
be regarded as high risk areas or youngchildren Babies and toddlers should never belef alone in any circumstances
raquo University staff have the right to carry outtheir duties without ear o intimidation
and abuse Such behaviour directed at s taffis a very serious offence and will lead todisciplinary action
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University of Surrey 21surreyacuk
P O L I C I E S
Policy for Accommodating
Students with Disabilities
There are study bedrooms designed orstudents with disabilities and other specialneeds within most o the Courts o Residence
These include rooms or wheelchair usersdea students and or students whose
disability requires additional space orspecial equipment
The University recognises that in exceptional
cases students who are severely disabledor suffer rom mental health disabilityor severe medical impairment could not
attend University unless they are offeredUniversity accommodation Accommodation
Services will consider applicantsrecommended by Centre o Wellbeing or theDisability Coordinator in accordance with
University policies and subject to suitableaccommodation being available
Students with significant special needs areadvised to visit our campus prior to arrival to
discuss their requirements and view the typeo acilities available
The existence or pre-existence o d isordersthat are well controlled and have responded
to medical treatment even though there isa continuation o medical treatment does
not necessarily constitute grounds orUniversity accommodation Examples oconditions not normally considered are
ndash urinary tract inections irritable bowelsyndrome asthma dyslexia eczema well-
managed diabetes or epilepsy
Allocation Policy
The lsquoAccommodation Allocation Policyrsquois reviewed annually by the University
in conjunction with the Studentsrsquo UnionChanges o the policy are recommended tothe Commercial Affairs Committee which
normally decides the policy in November
The current policy can be viewed atsurreyacukaccommodation
Application Procedure
New students are invited to apply or
accommodation rom March each yearUndergraduate students have placesconfirmed during August and September
Postgraduate students have places confirmedafer the University receives an agreed
proportion o your course ees usually duringAugust and September
The majority o applications are made usingan on-line system and confirmations o
allocation are emailed to you
Eligible continuing students are able toapply or accommodation online during
late Novemberearly December Detailscan be ound online at surreyacuk
accommodation Applicants will be inormedi they have been successul in the firstinstance by the end o February
Complaints
I you have a complaint you should firsttry to resolve it inormally Please see the
ront o this Guide or details o which areato contact I you are unsure please contactAccommodation Services
I you are not satisfied with the outcome
you may make a written complaint toAccommodation Services A response will
normally be given in five working days
I you are unhappy about the way that your
complaint has been dealt with then you mayrequest to have the complaint reviewed Details
can be given via Accommodation Services
Contractual Relationship
Students living in University-ownedaccommodation are licensees Your licence is
granted because o your intention to ollow acourse o study at the University I you cease toollow a course o study at the University you
will be required to leave residence
Your contractual agreement is or a fixed periodand i you decide to leave your residence beore
the end o that fixed period you will still berequired to pay rent or the ull duration
When you apply or accommodation youhave to agree to abide by the lsquoConditions
o Residencersquo set out b elow These are animportant part o your licence agreement
or tenancy
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surreyacuk University of Surrey 23
PAYING FOR YOUR ROOM
When do I need to pay for my room
We will send you an invoice by email to your University EmailAccount within14 days o arrival and this will show your ldquoPay
byrdquo date
What should I do if I do not receive an invoice
Wait or 14 days afer you have arrived and re-check yourUniversity Email Account I the invoice has still not beenemailed to you contact the Accommodation Services their
contact details are at the back o this booklet
How do I pay my Residence Fees
When you receive your invoice read both pages o the invoicecareully as these will have all the inormation you need to pay
Method 1
Pay in ull by the ldquoPay byrdquo date shown on page 1 o yourinvoice by card on our website surreyacukaccommodation
payment
Method 2
I you are staying or more than 16 weeks you wi ll be offeredthe chance to pay in instalments See page two o your invoice
or details
Contact Accommodation Services i you have not received
your invoice within 14 days o arrival or have a queryregarding the rent you have been charged I you have
concerns about your ability to pay please contact the Student
Finance Team in the Student Services Centre
See back o booklet or contact inormation
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University of Surrey 25surreyacuk
C O N D I T I O N S O F R E S I D E N C E
Abandoned PropertyYou may not leave property behind anywherein the Court afer you vacate your room I
any property is ound in or about your roomafer you have lef (including property lef
in or around any other part o the Universityeg cycles in Court cycle sheds) then theUniversity may dispose o such property in
the manner it finds appropriate
Access to Your Accommodation
I you report a ault inside your bedroom orflat you give permission or maintenance
staff to enter and rectiy the ault I we needaccess to your accommodation to carry out
routine maintenance or inspections orexample annual electrical equipment testingwersquoll give you at least 48 hours notice o
when this is due to happen In an emergency
or example a fire alert or flood we may enteryour accommodation without giving notice
The University reserves the right to enteryour accommodation i they have reasonablegrounds to suspect that there is a breach o
the Conditions o Residences or the welareo any resident is at risk In exceptional
circumstances the University may conduct asearch o a room
ArrivalArrival instructions will be sent to youvia email Yoursquoll normally be allocated a
room rom the weekend beore your coursestarts Please check your Allocation Letter
to confirm your arrival date Internationalstudents may be admitted up to our daysearlier i they are participating in the
International Orientation
Bicycles
Bicycles may not be brought into Residencebuildings There are lockable bicycle stores
available in each Court o Residence
Business Use
Residents may not operate a business in orrom University accommodation
Cleaning
You are expected to keep your room and
communal areas in a clean tidy and hygieniccondition and equipment is provided or
this Most communal areas are in additioncleaned periodically by cleaning staff Whenyou depart you must leave your room (and
shower room where applicable) clean andtidy and empty o rubbish
Residents o amily flats and Hazel Farm areresponsible or removing waste to externalcollection points
The University reserves the right to charge
residents or excess cleaning i hygiene andcleanliness all below a reasonable standard
in bedrooms andor communal areasThe accommodation is inspected prior todeparture and residents may be charged or
excess cleaning
Council Tax
Full time students living in Universityresidences are exempt rom Council Tax
Residents o amily accommodation are liableto pay Council Tax which is collected by the
University with and in addition to rent The
amount o Council Tax depends on the size othe flat and circumstances o the amily
Damage
Yoursquoll be held responsible or damage in yourroom beyond air wear and tear Rooms are
inspected prior to departure and yoursquoll beinvoiced or the cost o repairing any damageYou are expected to maintain the security o
communal areas by locking outer doors whenyou go in or out Damage in communal areas
is the responsibility o the whole floor orhouse and will be charged accordingly
Residents are responsible to pay or non-
return or loss o keys or returning urnitureto its original position and or deterioration o
urniture fittings or structure o the room orcommunal areas not due to air wear and tear
and any additional cleaning required Roomsflats are inspected at intervals throughout theyear and beore departure Any charges due
will be invoiced
Data Protection
Personal data collected on your
accommodation application will be held onthe University database or administrativepurposes It will be processed in accordance
with the statutory Data Protection Principlesand the Universityrsquos registration under the Data
Protection Acts 1984 amp 1998 The University is
required to disclose your name and campusaddress to Guildord Borough Council toenable the electoral roll to be updated
The Conditions of Residence are the rules and policies of residence
When you apply for accommodation you have to agree to abide by the
Conditions of Residence and these are an important part of your licence
agreement or tenancy (see PoliciesContractual Relationship)
The University reserves the right to introduce such changes to the
Conditions of Residence as may be necessary or desirable
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Departure and Giving Notice to
Leave Early
You are required to vacate your
accommodation and return keys by middayon the end date stated in your Allocation
Letter or tenancy There are no on campusstorage acilities or residentsrsquo belongings butAccommodation Services can supply details
o local storage companies
I you decide to move out o residence beorethe end date o your licence or tenancy you
must give notice to leave by letter email orby using a Withdrawal Form available atAccommodation Services
Residents may give notice to leave theirresidence at the end o the First SemesterNotice must be received in writing no later
than 4 December 2015 and you must vacateyour room by 30 January 2016
I you wish to vacate your room earlier than30 January you can advise Accommodation
Services o your intentions Please note thatyou may be liable or the payment o your
room rent up to 30 January 2016 unless weare able to re-let your room earlier In theevent that we are able to arrange a re-let you
need only pay until the date that the newtenant moves in
I notice is not received on or beore4 December 2015 no rebate o rent will b e
given i you decide to leave beore the enddate specified in your allocation letter
unless we are able to re-let your room Thisapplies even i your move-in date is afer
4 December 2015 I you leave beore the endo your licence or tenancy yoursquoll be requiredto continue paying until your account is
cleared in ull
I you cease to be a student because you
withdraw rom your course or the Universityterminates your course your licence to
occupy University Accommodation andthereore your liability or rent ceases whenyou move out and return the key Please
ensure you notiy Accommodation Servicesin writing o your intended move-out date so
all necessary arrangements can be made
Deposits
Residents are required to pay an advanced
payment o pound250 this will be credited to yourrent invoice afer you move in I you do not
move in the advanced payment will be usedto offset any loss o rent until a replacement
tenant is ound including an admin ee
Drug Misuse
The possession o illegal drugs is a criminaloffence and possession with intent to supplyis a more serious offence It is also an offence
or the University to allow drugs to be used inpremises it owns or manages It is thereore the
policy o the University not to tolerate the useo illegal drugs in student residences Students
ound to be using or in the possession o anyillegal drug including cannabis or who allowillegal drugs to be used in their study bedroom
will receive a substantial fine a final warningand instructions to cease their illegal activities
immediately I the studentrsquos behaviour alsoindicates that they are unsuited to communalliving they may be asked to leave residences
(see Misconduct)
The University will inorm the Police o anystudent suspected o dealing in drugs The
University also reserves the right to provideinormation to the Police about students oundto be using or in possession o illegal drugs
Electoral Registration
Students in residence in the middle o
October will be included on an annual returnmade to Guildord Borough Council which
is used to prepare the Electoral Roll Werecommend that you also register to vote at
your home address in case an election occursduring a vacation
Electrical Appliances
Residents may not install or use any heater
iron kettle ridge reezer washing machinemicrowave or other cooking equipmentin their bedroom Under no circumstances
should electrical outlets or appliances be
interered with or overloaded Multi-socketadapters should be CE or BS kite-marked andhave a use and lsquoonrsquo indicator light Kitchenappliances must have a 3-pin UK used plug
Un-used continental plugs and adaptors arenot permitted The University reserves the right
to remove without warning unsae electricalappliances or non-UK standard appliance leads
that are not CE or BS kite-marked
Furniture
Items should be kept in the room they areprovided You are expected to return all
urniture to its original position when youvacate your accommodation
Guests
You are responsible or the behaviour o your
guests and must accompany them at all times
ensuring that they comply with all relevantparts o these Conditions Guests are not
permitted in your accommodation between11pm and 8am Guest rooms may be booked
via Accommodation Services
Health and Safety
Residents are required to conduct themselves
in a responsible and sae manner at all timesThe instructions and guidance in the lsquoHealth
and Saetyrsquo section o the lsquoResidents Guidersquoorm part o the lsquoConditions o Residencersquo
Inventory
An inventory orm will be emailed to you
and you are advised to record the conditiono the room and urniture when you arriveThe inventory can either be emailed to
Accommodation Services or returned to yourCourt Reception
Keys and LocksA charge o pound20 will be made i you ail to
return your room key or security ob whenyou vacate your room I keys or security obs
are lost or broken a charge o pound20 is made orreplacements An additional charge o pound75 is
made i a lock change is necessary Residentsmay not change locks or add locks or alarmsto their rooms
I you need a replacement key or security ob
you can obtain this on payment o pound20 atAccommodation Services or at Manor ParkReception Out o office hours you should
go to your Court Reception When they areclosed the 24 hour Security Office in Senate
House will assist you usually by letting youinto your room
University of Surrey 27surreyacuk
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Misconduct
Full details o the Universityrsquos disciplinary
procedures may be ound on the Universitywebsite wwwsurreyacukcurrentstudents
Misconduct relating to incidents in or
around the Residences is dealt with throughan escalating system o penalties issued bythe Wardens
An offence may lead to a Warning and
may be accompanied by a fine up to pound200depending on the seriousness o the offence
The Warden has the authority to move astudent to alternative accommodation withimmediate effect pending investigation o an
alleged act o serious misconduct
I through an act o serious misconduct orthrough repeated misconduct a student
demonstrates they are not suited tocommunal living they will be required toleave residence I a penalty is issued there
exists a provision or appeal
Under no circumstances may a student whohas been required to leave residence re-apply
or University accommodation during thatacademic year and they may be excludedrom applying or uture years i deemed
appropriate by a Disciplinary Panel
Noise
There is a level o noise associated with living
within a communal environment and noisecan become an issue when many people live
in close proximity to each other You mustnot make excessive noise at any time o the
day or night In addition there should beminimal noise audible outside the room youare in between 11pm and 8am (quiet hours)
When deciding i noise is excessive the
ollowing points will be considered
raquo Has a complaint(s) been receivedraquo Possible impact on other residents and
members o the Universitylocal community
raquo Level o noise being created and the timeo day
raquo Have previous complaints been made
I in the judgment o a member o UniversityStaff (this will mainly be a member o theWardening Team or Security Department)
the noise is deemed to be excessive andor intrusive then the level o noise will be
required to be reduced imm ediately theitem creating the noise can be confiscatedand urther disciplinary action may be
taken i appropriate
To ensure that the above conditions aremet we recommend that headphones are
used or listening to music and other audiooutput during quiet hours and residentsconsider their use i they wish to listen to
items at high volume
Within any large organisation on occasionthere will be events incidents or works that
may cause disruption to other memberso the organisation Whilst the Universitywill seek to minimise these occurrences
and to inorm residents whenever possiblethere may be times where disruption is
unavoidable
University of Surrey 29surreyacuk
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Room Changes Swaps
You may not change rooms without the
agreement o Accommodation ServicesThose who swap rooms without prior
permission will ace disciplinary action thatcan include a fine and maybe excluded rom
accommodation in uture years Room swapswhere two residents agree to swap roomswith each other are permitted rom late
October Further details will be emailed toresidents or you can contact Accommodation
Services An administration ee o pound50 ischarged per resident or a room swap
In exceptional circumstances with supportrom Centre o Wellbeing or Student Advice
a room change may be permitted For urtherdetails and to collect the appropriate orm
please visit Accommodation Services
In exceptional circumstances and withprior consultation the University reservesthe right to move residents to alternative
accommodation
Security of Rooms and Property
Whenever you leave your room you should
lock your room door and the outside orstaircase door I your room is on the groundfloor you should also latch your window
closed This ensures security or everyoneThe University accepts no liability or any loss
o or damage to your personal belongings
Single Sex flatsfloors
Students occupying rooms in single sex flatsor floors may not have visitors o the opposite
sex afer 10pm on any night o the week
Smoking
Residents or their guests may not smoke
or use an electronic cigarette inside anyUniversity building or in the entrance to or
close to windows or vents o any buildingincluding the Residences This rule includes
a ban on smoking within individual studentbedrooms Failure to comply with thisregulation will result in disciplinary action
being taken
Sub-letting of Rooms
Accommodation is available or the exclusiveuse o the person to whom it is let whilst
they are a ull time registered student o the
University You may not sub-let or allowanyone else to use your room ailure to complywith this regulation will result in disciplinaryaction being taken see the Misconduct section
or more details Overnight guests should bebooked into guest rooms Please note random
spot-checks occur throughout the year to checkthe ID o residents
Summer Vacation Residence
You can apply or residence during the
summer vacation Applications can be madethrough the online store afer the Easter
vacation Further details can be ound on theAccommodation web pages No reduction orent is given or periods spent away rom the
University in vacations Normal Conditions oResidence apply to vacation periods
Television
There are TV rooms in the Residences with
Bellerby residents able to use acilitiesat Manor Park I you own or operate a
television in your room you must have yourown TV licence A TV licence i s also required
i you watch live television on a computer
You are not allowed to attach aerials or
satellite dishes internally or externally to anyresidence buildings
Parking
There is no parking or residents on Stag Hill
campus and at Manor Park
As a condition o having a place in Residencestudents who are resident in all Courts (except
Hazel Farm) may not bring a car or other our-wheeled motor vehicle on to the Universitygrounds and while in residence undertake
not to keep one on the public roads within thelsquoexclusion zonersquo used or deciding eligibility
or parking permits
Students resident at Hazel Farm may parkree o charge in designated spaces at HazelFarm Residents o Hazel Farm are not eligible
or permits to park on Stag Hill campusduring office hours There is a limited number
o spaces or students resident at BellerbyCourt who may apply or a parking permitrom the contractor who is responsible or all
parking matters in the vicinity o the Court
Student residents may park a motorcycle onany University campus i it is registered with
the Security Department and is parked withina marked motorcycle bay
Full details o the University ParkingRegulations can be ound at
surreyacukcurrentstudentscampus
transport
Parties
The Residences and surrounding areas are not
suitable or large parties I you wish to holda party within or outside o your Court or
small groups o riends you must first obtainpermission one week in advance rom your
Warden who may grant permission subjectto rules which include accepting liability or
any charges resulting rom the party Partiesare allowed on Friday or Saturday nightsonly outside o designated exam periods A
ull copy o the partybarbeque regulations isavailable rom the Wardensrsquo website
Pets
You may not keep pets in your residence
Posters
You may not post notices other than
those or RAG publicity or student electioncampaigns in your windows or in any other
part o the Court except on notice boards
Rent
You will receive an email to your University oSurrey email account rom Accommodation
Services containing your rent invoice Theinvoice includes details o how to go onlineand make payment I you donrsquot get this email
within 14 days o moving in please contactAccommodation Services Contact details are at
the back o this handbook
Rents are payable or the whole periodspecified in your Accommodation agreementNo rebate is given i you arrive late or leave
beore the end o the period specified in yourAccommodation agreement
Rent may be paid in ull or the year or in
instalments You are encouraged to use theUniversity on-line payment system to m akepayments
You are responsible or payment by the
dates indicated on the invoice I payment isnot received within 28 days o your taking
up residence your licence to occupy maybe terminated I you are having difficulties
paying your rent you must contact theStudent Finance Team as soon as possibleContact details are at the back o this booklet
Rents are reviewed annually by theUniversity and are confirmed by the
Executive Board Rents normally increase inSeptember and are in orce or the ollowing
academic year
Accommodation Services reserves the rightto withhold University accommodation roma student who it has been established owes
rent to the University or a private landlord
University of Surrey 31surreyacuk
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surreyacuk University of Surrey 33
USEFUL CONTACTS
Accommodation Services
Philip Marchant Building
E accommodationsurreyacuk
T +44 (0)1483 682466
Open Mon to Fri 10am to 5pm
facebookcomSurreyResidenceExperience
Security
Ground Floor Senate House
T +44 (0)1483 682002
Emergencies (internal) 3333
Emergencies +44(0)1483 683333
Court Receptions
Stag Hill Reception
Stag Hill Court University Court
Millennium House
E staghillreceptionsurreyacuk
T +44 (0)1483 689078
Open Mon to Fri 8am to 7pm
and Sat 8am to 12 Noon
Battersea Reception
Battersea Court Surrey CourtE batterseareceptionsurreyacuk
T +44 (0)1483 682473
Open Mon to Fri 8am to 11pm
and Sat 8am to 12 Noon
Cathedral Reception
Cathedral Court International House
Twyford Court
E cathedralreceptionsurreyacuk
T +44 (0)1483 682468
Open Mon to Fri 8am to 7pm
and Sat 8am to 12 Noon
Manor Park Reception
Manor Park Bellerby Court
E manorparkreceptionsurreyacuk
T +44 (0)1483 683500
Open Mon to Fri 8am to 11pm
Sat amp Sun 10am to 2pm (Security presence 247)
Hazel Farm Caretakerrsquos Office
Hazel Farm
E accommodationsurreyacuk
T +44(0)1483 683536
Student Life Mentoring
Student Services Centre
E mentoringsurreyacuk
T +44 (0)1483 68 3510 6694 4824
facebookcomsurreystudent
Twitter surreystudent
Estates and Facilities Helpdesk
(online reporting of maintenance issues)
httparchibussurreyacukstudenthelpdesk
indexcfm
Look for this button on the Accommodation
Services website
Finance
Student Receivables (rent payments)
Student Services Centre
E student-receivablessurreyacuk
IT Services
(Room internet ndash Surrey ResNet)
Contact your Court Reception to arrange for a
ResNet Advisor to visit
E usersupportsurreyacuk
Wardens
Please see contact details posted within your
accommodation or follow the link below to the
Wardensrsquo website
surreyacukcurrentstudents
accommodationwardens
Wardens can also be contacted by the email
addresses below
Battersea Court and Surrey Courtbatterseaampsurreywardensurreyacuk
Cathedral Court and Guildford Court
cathedralampguildfordwardensurreyacuk
International House and Twyford Court
interamptwyfordwardensurreyacuk
Manor Park and Bellerby Court
manorparkwardensurreyacuk
Hazel Farm
hazelfarmwardensurreyacuk
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Accommodation Services
Philip Marchant Building
University of Surrey
Guildord Surrey GU2 7XH UK
T +44 (0)1483 682 466
E accommodationsurreyacuk
wwwfacebookcom
SurreyResidenceExperience
surreyacukaccommodation
Disclaimer
Every effort has been made to ensure the accuracy of the information contained in this
publication at the time of going to press (June 2015) The University undertakes all reasonable
steps to provide the services described in this guide but reserves the right however to introduce
changes to the information given Should industrial action or circumstances beyond the control
of the University interfere with its ability to provide services the University undertakes to use
all reasonable steps to minimise any resultant disruption Please refer to our website for up-
to-date information
June 2015
7335 0515
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surreyacuk
As residential Wardens we live
among you in the Courts o
Residence to support your welare
needs and maintain discipline
All o the Wardens have day jobs
in a variety o departments right
across the University so our wide-
ranging combined experience o theUniversity as a whole means that
we are ofen the first port-o-call
or inormation I we canrsquot provide
exactly what you need we will
certainly know who to put you in
touch with in order to help We hope
you enjoy your time in residences
David Carey Senior Warden
shares his experiences
University of Surrey 11
Finance
The Student Finance Team are responsible or
the collection o your rent They also provideguidance should you experience difficulty in
making payments They are located within theStudent Services Centre and can be contacted
by emailing student-receivablessurreyacuk
IT Services
raquo Manage the broadband (ResNet) servicewithin your accommodation
raquo Provide support or all o the above withResNet Advisors who can be booked via yourCourt Reception
Student Support ServicesStudent Support Services bring togethera range o support services to help youthroughout your time at University
Full details can be ound atsurreyacukcurrentstudents
Our Warden and Mentoring Teams are a key
part o the residential support available
Mentoring
Student Lie Mentors are current studentswho are on hand to support new students
through their first year in accommodationThey visit residences once every c ouple o
weeks to help with everything rom settlingin and finding your way around campus
to dealing with conflict in flats and anywellbeing issues you may ace
Mentors are well inormed about the supportservices available across campus and can
draw on their own experience to act as anapproachable and easily accessible welare
presence throughout the year They alsoorganise social events such as movie nights
quizzes ice-skating trips and sushi makingproviding you with an opportunity to get toknow your flatmates and neighbours better
On the accommodation poster in your
kitchen yoursquoll find details o who yourmentor is and how to contact them Youcan also find out more and request a vis it
by contacting the Student Lie team onsurreyacukmentoring See page 32 o this
guide or urther contact details and socialmedia pages
Wardens
Wardens are members o the University
staff who live permanently in the residenceswith their amilies to help support the
residential community Wardens are here tohelp you get the most out o your studentlie at Surrey Your Warden is a good point
o contact i you need some help or adviceabout any aspect o lie in your Court
Wardens are also here to ensure all residentsmaintain reasonable behaviour
For non-urgent issues you can arrange tomeet your Warden by emailing the Wardensrsquo
court address (see page 32 or your courtrsquosemail address) For any urgent matters
please contact Security They will contact amember o the Wardening team immediatelyFurther details can be ound online at
surreyacukwardens
Other Support Services
Student Services Centre
Student Information Desk
01483 68 68 68
surreyacukask
The Centre located in Hall Complex opposite
Senate House is your first stop shop orinormation advice and guidance on thematters below
raquo Student Registry
General administration and support
raquo Student Money
Scholarshipsbursaries unding problemsdelays budgeting discretionary hardship unds
raquo International Student Support
Support amp visa issues
raquo Finance Receivables
Problems with paying or eesaccommodation
Centre for Wellbeing
Located in University Court which provides
inormation and advice on all issues affectingyour health amp wellbeing
The Guildowns University Medical Practice
Located in University Court which provides
medical consultations and advice When youarrive arrangements will be made or you to
register with a doctor
The Chaplaincy ServiceLocated in Surrey Court
Housing Associations
Bellerby Court Millennium House and
International House are cleaned andmaintained by the Housing Associations who
manage these buildings I you require urtherdetails please contact Accommodation Services
Given the high placement in the
league tables and excellent travel
links to London the University o
Surrey halls o residence really is
value or money With all the billsincluded it really is a huge worry
off your mind allowing you toenjoy the ull university experience
Lauren Whatley
BSc Accounting and Finance
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University of Surrey 13surreyacuk
AndashZ INFORMATION
Broadband (ResNet)
ResNet is ree and it rsquos your connection to theInternet 24 hours a day To connect go to
httpactivatesurreyacuk
With your login (your University number)
and password (your date o birth in theormat ddmmyyyy) via any laptop or PC
with web access
All bedrooms have ree broadband accessThe service is subject to an AcceptableUse Policy which can be viewed at
surreyacukresnet I you have any problemswith this service please contact your Court
Reception
CCTV
CCTV is installed in some areas o theResidences or your security and saety This is
careully managed by the University SecurityDepartment to ensure the privacy o residents
Childcare
The University provides the Campus Kids Day
Nursery a proessionally-run acility locatedon the Manor Park Campus
For more inormation see
kidsunlimitedcouknurseriescampus-kids-guildford
Energy Efficiency
The University has an Energy ManagementPolicy Residents are urged to be responsible
in their consumption o energy and water byswitching off lights and electrical appliancesand by turning off taps and showers afer use
Heating
In most buildings controls or hot waterand heating are automatic I your room is
too warm please turn your radiator downusing the control valve Please note on manyradiators this requires the use o a coin to
turn the valve towards the thick blue line Iyour room remains too hot or too cold please
report online to the Estates and FacilitiesHelpdesk (details in the Useul Contacts
section at the back o this booklet)
In order to conserve energy and reduce
carbon emissions it is University Policy tomaintain a normal maximum temperature
or any residence at 21 degrees Celsius duringthe day and evening In most bui ldingsheating is switched off during the night rom
approximately 2am ndash 630am Central heatingis normally operated rom 1 October to 1 May
when the external daytime temperature isbelow 18 degrees Celsius
Insurance
The University accepts no liability or any loss
o or damage to your personal belongingsYour belongings will be covered by a block
insurance policy provided by EndsleighInsurance This provides limited cover or
loss or damage to your belongings i you havetaken reasonable steps to keep them secureYou are advised to check the policy at
wwwendsleighcouk to ensure that thecover provided is adequate or your needs
Kitchen Equipment
A ridge reezer (or ridge-reezer) electric
kettle cooker microwave toaster and ironare provided in each kitchen but you must
provide your own cooking utensils crockeryand cutlery Please note the regulations or
any personal cooking equipment (see page18 Electrical Saety)
All cooking appliances (cookers hobsmicrowave ovens toasters and kettles) are
electric Cookers and hobs have rotary knobsor the radiant rings grill and oven Please
ensure that you switch off when you havefinished using the cooker or hob When youclean the cooker or hob always ensure you
turn off the electrical supply by using thenearby red switch
Laundry Facilities
Sel-service laundrettes or residents areprovided at
raquo Stag Hill campus on the ground floor oAA building
raquo Hazel Farm Hamilton Driveraquo Hazel Farm Hamilton Placeraquo Bellerby Court in Wealden House
(externally provided)raquo Manor Park near Reception and at
71ndash77 Ronald Ross Road
A wash costs pound220 to pound280 and to dry anaverage load costs approximately pound120 Allmachines are operated by a ldquotop up cardrdquo
system Cards are available rom machineslocated at the laundrettes and the reception
at Manor Park) For more inormation pleasevisit circuitgroupcom
All laundrettes are operated by CircuitLaunderette Services In the event o
breakdown or aults these can be reporteddirect to Circuit on 0800 092 4068
Instructions or use o the laundrette aredisplayed at each location
Linen and Bedding
Bedding (duvet and pillows) bed linen and
towels are not provided You can either
raquo Bring with you a duvet duvet coverpillows pillowcases and sheets to fit a
single bed approximately 190cm x 90cmor all single rooms
raquo Purchase a bedding pack rom the University
prior to your arrival which includes all theitems listed above and will be delivered to
your room ready or your arrival Packs canbe purchased at httpstoresurreyacuk
Litter Clearance
The paths steps and grounds around theresidences are routinely swept and litterremoved Residents are expected to behave
responsibly and avoid dropping litterCigarette butts should be disposed o in thecigarette bins Rubbish rom your room must
only be disposed o in the recycling bins nearyour court I you are unsure as to where these
are please ask at your Court Reception
Locks and Keys
On arrival you will be given a key to the dooro your floor or flat and or your bedroom
For your security and s aety always lock thedoor o your bedroom when you go out Youshould also be sure to lock your floorflat
ront door to keep your home secure Yourkey must never be given out to anyone
I you lock yoursel out or lose your keys please
report to your Court Reception or Security ithey are closed Please note there is cost opound20 or lost or broken keys and key obs
Bus Passes
Bus passes are issued ree o charge tostudents living at Hazel GFarm a charge opound20 will be made or lost or damaged Bus
passes
8162019 Residents Guide 2015 2016
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University of Surrey 15surreyacuk
Mail and Parcels
Incoming mail on Stag Hill is security
scanned and then delivered to the Courtreception during the morning Monday to
Friday and is available or collection byresidents in the afernoon
All mail is delivered to Manor Park or ManorPark and Bellerby Court residents Monday to
Friday Emails will be sent to residents whenpost is ready or collection At Hazel Farm
mail is delivered direct to the houses by RoyalMail No mail is delivered to the University
on Saturday Sunday public holidays andUniversity closure days I we receive a parcelor letter requiring a signature then yoursquoll
receive an email to your University accountadvising you to come to the reception with
your Student ID Card to collect the item Allmail is delivered to Manor Park or ManorPark and Bellerby Court residents Monday to
Friday Emails will be sent to residents whenpost is ready or collection
Afer students have lef University
accommodation any uncollected mail willbe returned to sender I you have activelyused your University address or post then we
recommend you set up a redirect to your newaddress online by ollowing the link below
royalmailcomcustomer-servicepersonal-
customersmoving-home-going-awayset-
redirection
Envelopes containing valuables may be liable
to being stolen rom post racks I you intendto have such items delivered we stronglyadvise that you arrange or them to be sent
by Recorded Delivery
Large parcels and other bulky items are
normally delivered to the University CentralDistribution Office opposite International
House Yoursquoll be advised when such an itemarrives and should collect it rom the CentralDistribution Office
All mail should be addressed to residents
using their ull name as per University
records We would also recommend the use o
your student number to ensure mail reachesyou in a timely ashion
raquo Stag Hill campus residentsrsquo mail should beaddressed with the name o your Court flat
and room number ollowed by University oSurrey Guildord and the ollowing postcode
Battersea Court GU2 7JQCathedral Court GU2 7JHGuildord Court GU2 7JL
International GU2 7JLMillennium GU2 7JN
Stag Hill Court GU2 7JGSurrey Court GU2 7JW
Twyord Court GU2 7JP
University Court GU2 7JN
raquo Manor Park residentsrsquo mail should beaddressed to your ull name flat room
number and road name Manor Park StudentVillage Guildord GU2 7YW
raquo Hazel Farm residentsrsquo mail should beaddressed with the house and room number
road name Worplesdon Guildord and theollowing postcodes
Hamilton Drive GU2 9PLHamilton Place GU2 9GXHamilton Close GU2 9GU
Oregano Way GU2 9YT
raquo Bellerby Court residentsrsquo mail should beaddressed with the flat and room Number
Name o House Rosalind Franklin CloseGuildord GU2 7XR
Personal Belongings
Residents are reminded that other peoplersquos
belongings (including ood and kitchenutensils) must only be used or borrowed with
prior permission
Refuse Collection and Recycling
In most residences except those detailedbelow reuse is removed rom kitchens dailyMonday to Friday At weekends residents
may deposit reuse in the recycling binsprovided at each Court
I you live in amily flats or Hazel Farm youare responsible or removing your reuse
to the collection points Recycling bins orpaper cardboard glass and tins are provided
at central points outside residence buildings
Religious Texts
In a number o our rooms yoursquoll finda gif o a bible given by the Gideons
International I you do not have a copy andwould like one please contact the Chaplainson chaplaincysurreyacuk Alternatively
i you would like to return your copy pleasehand it in at your Court Reception
I you wish to disc uss any religious matters
urther or are interested in reading otherreligious texts please contact the ChaplainsFurther details can be ound at
surreyacukchaplaincy
Repairs
Faults must be reported via the online EampFMhelp desk surreyacukreportrepair
Out o hours emergency repairs must be
notified to Security Contact details can beound at the back o this booklet
I you report a ault in your accommodationyou give permission or Maintenance Staff to
enter to rectiy the ault
We endeavour to carry out plannedinspections and maintenance o buildings so
as to minimise inconvenience to residentsWe will normally give notice o any planned
work approximately a week beore it iscarried out In an emergency or examplea fire or flood we may need to enter your
accommodation without giving notice
Maintenance staff prioritise work and aim tocomplete jobs in a timely manner
Please note that reunds o rent ormaintenance ailures are only made in
exceptional circumstances when the ault hasnot been rectified in a timely ashion and
not where the ault or delay is beyond theUniversityrsquos control or example a power cutor difficulty in obtaining spare parts
SnowIce Clearance
When winter weather conditions requirethe paths and steps round the residences
will be gritted and where necessary snowand ice cleared i possible by 10am The
University Estates and Facilities ManagementDepartment are responsible or dealing withsnow and ice clearance
I there is significant snowall announcements
will be made on the Universityrsquos website toinorm you o any special arrangements at
surreyacukalert
Typical fault Target response time for first inspection
Health and Safety related repairs eg gas leaks
dangerous electrical faults lift entrapment 1 hour
Urgent repairs eg water leaks failure of heating
water or electrical systems lock failure 3 hours
Routine repairs eg faulty showers or toilets
sticking doors flickering lights 3 days
Routine repairs eg faulty windows or glazing
dripping taps 7 days
Non urgent repairs eg decoration
minor paving issues furniture repairs 20 days
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University of Surrey 17surreyacuk
SECURITY HEALTH
A N D S A F E T Y
You are required to conduct yourself responsibly
and in a safe manner that is compatible with
the health safety and wellbeing of your fellow
residents and the buildings in which you live
It is an offence in law to interere with or misuse anything
provided in the interests o health and saety including fire
detection systems fire alarms and fire-fighting equipment TheUniversity will take disciplinary action against any resident
ound to be endangering the welare o other residents ormembers o the University Community
A copy o the University Health and Saety Policy can be
viewed at surreyacukhsd
Emergencies
In case o an emergency please contact Security on extension3333 or +44 (0)1483 683333 rom mobile phones
On Stag Hill campusManor Park in an emergency (medicalfire assault etc) always contact Security They will then come
directly to the incident and wi ll also contact the EmergencyServices or you
At Hazel Farm and Bellerby Court please call 999 or theAmbulance Service Fire Brigade or Police As soon as possible
aferwards contact University Security to inorm them that theEmergency Services have been called
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University of Surrey 19surreyacuk
Electrical Safety
All electrical supplies in the Residences
operate at 230 volts and i used incorrectly cangive atal electric shocks Faulty or damaged
electrical equipment can also cause fires
The electrical equipment provided by theUniversity is routinely checked to ensure itis sae I you bring electrical equipment into
the residences it must be in good conditionand be fitted with a UK 3-pin plug with a
use Continental two or three -pin plugs andadaptors should not be used The University
reserves the right to remove withoutwarning electrical appliances it deems to beunsae or appliance leads that are not CE or
BS kite-marked
For your own saety and that o your ellowresidents you must stop using equipment
immediately i you notice the ollowingdanger signs
raquo Plugs or wall sockets which are overheatingor are scorched or cracked
raquo Cables or wires which are loose exposed orraying
raquo A burning smell when appliances are
switched onraquo Fuses which blow requently
I you are concerned about any o the electrical
installations or appliances in your Residenceplease speak to your Court Reception
Fire Safety
I you find a fire sound the alarmimmediately by hitting the nearest alarm callpoint ndash they are usually near the entrance
to your flatfloor When you hear a loudelectronic siren anywhere in the University
this means a fire evacuation and you and anyguests must leave the building immediatelyand go to your designated assembly point or
Court Reception i directed to do so You mustonly return to the building when a Fire Officer
or Security Officer instructs you to do so
The fire-fighting apparatus is supplied oruse only in an emergency I you do have to
use this equipment please report this to yourCourt Reception as soon as possible so it canbe replaced Tampering with any fire saety
equipment eg fire alarms unnecessarilydischarging fire extinguishers propping
open fire doors or covering sm oke detectorsis a serious offence Any resident oundmisusing saety equipment will be fined
may be required to leave the residence andcould be reported to the Police or Criminal
Investigation
Fire evacuation practices are arranged duringthe First Semester You are required to co-
operate with the instructions o Universitystaff during practice evacuations I you havea disability the University Fire Saety Officer
will advise you about sae evacuation in theevent o a fire Please note that fire escapes
exits should only be used in emergencies
Nearly all the fires in student housing start
in the kitchen and most i nvolve cookingas a result residents must never leave their
cooking unattended They should takereasonable steps to prevent a fire eg never
filling a pan more than one-third ull o oilkeeping grill pans clean not putting teatowels on a hob directly afer use and b eing
especially cautious i they are under theinfluence o alcohol or any other medication
Gas Safety
I you smell gas you should report this to
University Security by dialling extension3333 rom any University phone or+44 (0)1483 683333 rom mobile phones
Gas appliances in the Residences areserviced and saety checked annually bylsquoGas Saersquo qualified contractors Landlords
Gas Saety Certificates are displayed inrelevant buildings and are also available
to view by prior arrangement at theAccommodation Office
General Health and Safety
raquo I you have an accident or a lsquonear missrsquoaccident or you spot a saety hazard you should
report this to your Court Reception or toAccommodation Services or University 24 HourSecurity Office All accidents must be ormally
reported on a University Incident Report Formraquo Bicycles additional urniture or other large
items may not be brought into Residence
buildings they must not be stored externallywhere they obstruct access to doors or stairs
raquo You must not obstruct doors corridors stairsor communal areas
raquo You may not burn candles joss sticks or usenaked flames or lsquohookahrsquo pipes in Res idences
The use o candles or other naked flames inUniversity accommodation is prohibited
raquo Residents are not allowed to bring into the
Courts any substance or equipment whichmight be hazardous to health or saety eg
petrol solvents Nitric Oxide Synthase (NOS)laboratory equipment etc
raquo You may not bring weapons or replicaweapons into the Courts including guns airguns swords knives etc
raquo Residents who have children are responsibleor their saety whilst in University buildings
English Law does not speciy a particular ageat which a child can be lef unsupervisedHowever parents may be prosecuted i they
leave a child alone lsquoin a manner which islikely to cause unnecessary suffering or
injury to healthrsquo (Children and Young PersonsAct 1933) University residences should
be regarded as high risk areas or youngchildren Babies and toddlers should never belef alone in any circumstances
raquo University staff have the right to carry outtheir duties without ear o intimidation
and abuse Such behaviour directed at s taffis a very serious offence and will lead todisciplinary action
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University of Surrey 21surreyacuk
P O L I C I E S
Policy for Accommodating
Students with Disabilities
There are study bedrooms designed orstudents with disabilities and other specialneeds within most o the Courts o Residence
These include rooms or wheelchair usersdea students and or students whose
disability requires additional space orspecial equipment
The University recognises that in exceptional
cases students who are severely disabledor suffer rom mental health disabilityor severe medical impairment could not
attend University unless they are offeredUniversity accommodation Accommodation
Services will consider applicantsrecommended by Centre o Wellbeing or theDisability Coordinator in accordance with
University policies and subject to suitableaccommodation being available
Students with significant special needs areadvised to visit our campus prior to arrival to
discuss their requirements and view the typeo acilities available
The existence or pre-existence o d isordersthat are well controlled and have responded
to medical treatment even though there isa continuation o medical treatment does
not necessarily constitute grounds orUniversity accommodation Examples oconditions not normally considered are
ndash urinary tract inections irritable bowelsyndrome asthma dyslexia eczema well-
managed diabetes or epilepsy
Allocation Policy
The lsquoAccommodation Allocation Policyrsquois reviewed annually by the University
in conjunction with the Studentsrsquo UnionChanges o the policy are recommended tothe Commercial Affairs Committee which
normally decides the policy in November
The current policy can be viewed atsurreyacukaccommodation
Application Procedure
New students are invited to apply or
accommodation rom March each yearUndergraduate students have placesconfirmed during August and September
Postgraduate students have places confirmedafer the University receives an agreed
proportion o your course ees usually duringAugust and September
The majority o applications are made usingan on-line system and confirmations o
allocation are emailed to you
Eligible continuing students are able toapply or accommodation online during
late Novemberearly December Detailscan be ound online at surreyacuk
accommodation Applicants will be inormedi they have been successul in the firstinstance by the end o February
Complaints
I you have a complaint you should firsttry to resolve it inormally Please see the
ront o this Guide or details o which areato contact I you are unsure please contactAccommodation Services
I you are not satisfied with the outcome
you may make a written complaint toAccommodation Services A response will
normally be given in five working days
I you are unhappy about the way that your
complaint has been dealt with then you mayrequest to have the complaint reviewed Details
can be given via Accommodation Services
Contractual Relationship
Students living in University-ownedaccommodation are licensees Your licence is
granted because o your intention to ollow acourse o study at the University I you cease toollow a course o study at the University you
will be required to leave residence
Your contractual agreement is or a fixed periodand i you decide to leave your residence beore
the end o that fixed period you will still berequired to pay rent or the ull duration
When you apply or accommodation youhave to agree to abide by the lsquoConditions
o Residencersquo set out b elow These are animportant part o your licence agreement
or tenancy
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surreyacuk University of Surrey 23
PAYING FOR YOUR ROOM
When do I need to pay for my room
We will send you an invoice by email to your University EmailAccount within14 days o arrival and this will show your ldquoPay
byrdquo date
What should I do if I do not receive an invoice
Wait or 14 days afer you have arrived and re-check yourUniversity Email Account I the invoice has still not beenemailed to you contact the Accommodation Services their
contact details are at the back o this booklet
How do I pay my Residence Fees
When you receive your invoice read both pages o the invoicecareully as these will have all the inormation you need to pay
Method 1
Pay in ull by the ldquoPay byrdquo date shown on page 1 o yourinvoice by card on our website surreyacukaccommodation
payment
Method 2
I you are staying or more than 16 weeks you wi ll be offeredthe chance to pay in instalments See page two o your invoice
or details
Contact Accommodation Services i you have not received
your invoice within 14 days o arrival or have a queryregarding the rent you have been charged I you have
concerns about your ability to pay please contact the Student
Finance Team in the Student Services Centre
See back o booklet or contact inormation
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University of Surrey 25surreyacuk
C O N D I T I O N S O F R E S I D E N C E
Abandoned PropertyYou may not leave property behind anywherein the Court afer you vacate your room I
any property is ound in or about your roomafer you have lef (including property lef
in or around any other part o the Universityeg cycles in Court cycle sheds) then theUniversity may dispose o such property in
the manner it finds appropriate
Access to Your Accommodation
I you report a ault inside your bedroom orflat you give permission or maintenance
staff to enter and rectiy the ault I we needaccess to your accommodation to carry out
routine maintenance or inspections orexample annual electrical equipment testingwersquoll give you at least 48 hours notice o
when this is due to happen In an emergency
or example a fire alert or flood we may enteryour accommodation without giving notice
The University reserves the right to enteryour accommodation i they have reasonablegrounds to suspect that there is a breach o
the Conditions o Residences or the welareo any resident is at risk In exceptional
circumstances the University may conduct asearch o a room
ArrivalArrival instructions will be sent to youvia email Yoursquoll normally be allocated a
room rom the weekend beore your coursestarts Please check your Allocation Letter
to confirm your arrival date Internationalstudents may be admitted up to our daysearlier i they are participating in the
International Orientation
Bicycles
Bicycles may not be brought into Residencebuildings There are lockable bicycle stores
available in each Court o Residence
Business Use
Residents may not operate a business in orrom University accommodation
Cleaning
You are expected to keep your room and
communal areas in a clean tidy and hygieniccondition and equipment is provided or
this Most communal areas are in additioncleaned periodically by cleaning staff Whenyou depart you must leave your room (and
shower room where applicable) clean andtidy and empty o rubbish
Residents o amily flats and Hazel Farm areresponsible or removing waste to externalcollection points
The University reserves the right to charge
residents or excess cleaning i hygiene andcleanliness all below a reasonable standard
in bedrooms andor communal areasThe accommodation is inspected prior todeparture and residents may be charged or
excess cleaning
Council Tax
Full time students living in Universityresidences are exempt rom Council Tax
Residents o amily accommodation are liableto pay Council Tax which is collected by the
University with and in addition to rent The
amount o Council Tax depends on the size othe flat and circumstances o the amily
Damage
Yoursquoll be held responsible or damage in yourroom beyond air wear and tear Rooms are
inspected prior to departure and yoursquoll beinvoiced or the cost o repairing any damageYou are expected to maintain the security o
communal areas by locking outer doors whenyou go in or out Damage in communal areas
is the responsibility o the whole floor orhouse and will be charged accordingly
Residents are responsible to pay or non-
return or loss o keys or returning urnitureto its original position and or deterioration o
urniture fittings or structure o the room orcommunal areas not due to air wear and tear
and any additional cleaning required Roomsflats are inspected at intervals throughout theyear and beore departure Any charges due
will be invoiced
Data Protection
Personal data collected on your
accommodation application will be held onthe University database or administrativepurposes It will be processed in accordance
with the statutory Data Protection Principlesand the Universityrsquos registration under the Data
Protection Acts 1984 amp 1998 The University is
required to disclose your name and campusaddress to Guildord Borough Council toenable the electoral roll to be updated
The Conditions of Residence are the rules and policies of residence
When you apply for accommodation you have to agree to abide by the
Conditions of Residence and these are an important part of your licence
agreement or tenancy (see PoliciesContractual Relationship)
The University reserves the right to introduce such changes to the
Conditions of Residence as may be necessary or desirable
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Departure and Giving Notice to
Leave Early
You are required to vacate your
accommodation and return keys by middayon the end date stated in your Allocation
Letter or tenancy There are no on campusstorage acilities or residentsrsquo belongings butAccommodation Services can supply details
o local storage companies
I you decide to move out o residence beorethe end date o your licence or tenancy you
must give notice to leave by letter email orby using a Withdrawal Form available atAccommodation Services
Residents may give notice to leave theirresidence at the end o the First SemesterNotice must be received in writing no later
than 4 December 2015 and you must vacateyour room by 30 January 2016
I you wish to vacate your room earlier than30 January you can advise Accommodation
Services o your intentions Please note thatyou may be liable or the payment o your
room rent up to 30 January 2016 unless weare able to re-let your room earlier In theevent that we are able to arrange a re-let you
need only pay until the date that the newtenant moves in
I notice is not received on or beore4 December 2015 no rebate o rent will b e
given i you decide to leave beore the enddate specified in your allocation letter
unless we are able to re-let your room Thisapplies even i your move-in date is afer
4 December 2015 I you leave beore the endo your licence or tenancy yoursquoll be requiredto continue paying until your account is
cleared in ull
I you cease to be a student because you
withdraw rom your course or the Universityterminates your course your licence to
occupy University Accommodation andthereore your liability or rent ceases whenyou move out and return the key Please
ensure you notiy Accommodation Servicesin writing o your intended move-out date so
all necessary arrangements can be made
Deposits
Residents are required to pay an advanced
payment o pound250 this will be credited to yourrent invoice afer you move in I you do not
move in the advanced payment will be usedto offset any loss o rent until a replacement
tenant is ound including an admin ee
Drug Misuse
The possession o illegal drugs is a criminaloffence and possession with intent to supplyis a more serious offence It is also an offence
or the University to allow drugs to be used inpremises it owns or manages It is thereore the
policy o the University not to tolerate the useo illegal drugs in student residences Students
ound to be using or in the possession o anyillegal drug including cannabis or who allowillegal drugs to be used in their study bedroom
will receive a substantial fine a final warningand instructions to cease their illegal activities
immediately I the studentrsquos behaviour alsoindicates that they are unsuited to communalliving they may be asked to leave residences
(see Misconduct)
The University will inorm the Police o anystudent suspected o dealing in drugs The
University also reserves the right to provideinormation to the Police about students oundto be using or in possession o illegal drugs
Electoral Registration
Students in residence in the middle o
October will be included on an annual returnmade to Guildord Borough Council which
is used to prepare the Electoral Roll Werecommend that you also register to vote at
your home address in case an election occursduring a vacation
Electrical Appliances
Residents may not install or use any heater
iron kettle ridge reezer washing machinemicrowave or other cooking equipmentin their bedroom Under no circumstances
should electrical outlets or appliances be
interered with or overloaded Multi-socketadapters should be CE or BS kite-marked andhave a use and lsquoonrsquo indicator light Kitchenappliances must have a 3-pin UK used plug
Un-used continental plugs and adaptors arenot permitted The University reserves the right
to remove without warning unsae electricalappliances or non-UK standard appliance leads
that are not CE or BS kite-marked
Furniture
Items should be kept in the room they areprovided You are expected to return all
urniture to its original position when youvacate your accommodation
Guests
You are responsible or the behaviour o your
guests and must accompany them at all times
ensuring that they comply with all relevantparts o these Conditions Guests are not
permitted in your accommodation between11pm and 8am Guest rooms may be booked
via Accommodation Services
Health and Safety
Residents are required to conduct themselves
in a responsible and sae manner at all timesThe instructions and guidance in the lsquoHealth
and Saetyrsquo section o the lsquoResidents Guidersquoorm part o the lsquoConditions o Residencersquo
Inventory
An inventory orm will be emailed to you
and you are advised to record the conditiono the room and urniture when you arriveThe inventory can either be emailed to
Accommodation Services or returned to yourCourt Reception
Keys and LocksA charge o pound20 will be made i you ail to
return your room key or security ob whenyou vacate your room I keys or security obs
are lost or broken a charge o pound20 is made orreplacements An additional charge o pound75 is
made i a lock change is necessary Residentsmay not change locks or add locks or alarmsto their rooms
I you need a replacement key or security ob
you can obtain this on payment o pound20 atAccommodation Services or at Manor ParkReception Out o office hours you should
go to your Court Reception When they areclosed the 24 hour Security Office in Senate
House will assist you usually by letting youinto your room
University of Surrey 27surreyacuk
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Misconduct
Full details o the Universityrsquos disciplinary
procedures may be ound on the Universitywebsite wwwsurreyacukcurrentstudents
Misconduct relating to incidents in or
around the Residences is dealt with throughan escalating system o penalties issued bythe Wardens
An offence may lead to a Warning and
may be accompanied by a fine up to pound200depending on the seriousness o the offence
The Warden has the authority to move astudent to alternative accommodation withimmediate effect pending investigation o an
alleged act o serious misconduct
I through an act o serious misconduct orthrough repeated misconduct a student
demonstrates they are not suited tocommunal living they will be required toleave residence I a penalty is issued there
exists a provision or appeal
Under no circumstances may a student whohas been required to leave residence re-apply
or University accommodation during thatacademic year and they may be excludedrom applying or uture years i deemed
appropriate by a Disciplinary Panel
Noise
There is a level o noise associated with living
within a communal environment and noisecan become an issue when many people live
in close proximity to each other You mustnot make excessive noise at any time o the
day or night In addition there should beminimal noise audible outside the room youare in between 11pm and 8am (quiet hours)
When deciding i noise is excessive the
ollowing points will be considered
raquo Has a complaint(s) been receivedraquo Possible impact on other residents and
members o the Universitylocal community
raquo Level o noise being created and the timeo day
raquo Have previous complaints been made
I in the judgment o a member o UniversityStaff (this will mainly be a member o theWardening Team or Security Department)
the noise is deemed to be excessive andor intrusive then the level o noise will be
required to be reduced imm ediately theitem creating the noise can be confiscatedand urther disciplinary action may be
taken i appropriate
To ensure that the above conditions aremet we recommend that headphones are
used or listening to music and other audiooutput during quiet hours and residentsconsider their use i they wish to listen to
items at high volume
Within any large organisation on occasionthere will be events incidents or works that
may cause disruption to other memberso the organisation Whilst the Universitywill seek to minimise these occurrences
and to inorm residents whenever possiblethere may be times where disruption is
unavoidable
University of Surrey 29surreyacuk
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Room Changes Swaps
You may not change rooms without the
agreement o Accommodation ServicesThose who swap rooms without prior
permission will ace disciplinary action thatcan include a fine and maybe excluded rom
accommodation in uture years Room swapswhere two residents agree to swap roomswith each other are permitted rom late
October Further details will be emailed toresidents or you can contact Accommodation
Services An administration ee o pound50 ischarged per resident or a room swap
In exceptional circumstances with supportrom Centre o Wellbeing or Student Advice
a room change may be permitted For urtherdetails and to collect the appropriate orm
please visit Accommodation Services
In exceptional circumstances and withprior consultation the University reservesthe right to move residents to alternative
accommodation
Security of Rooms and Property
Whenever you leave your room you should
lock your room door and the outside orstaircase door I your room is on the groundfloor you should also latch your window
closed This ensures security or everyoneThe University accepts no liability or any loss
o or damage to your personal belongings
Single Sex flatsfloors
Students occupying rooms in single sex flatsor floors may not have visitors o the opposite
sex afer 10pm on any night o the week
Smoking
Residents or their guests may not smoke
or use an electronic cigarette inside anyUniversity building or in the entrance to or
close to windows or vents o any buildingincluding the Residences This rule includes
a ban on smoking within individual studentbedrooms Failure to comply with thisregulation will result in disciplinary action
being taken
Sub-letting of Rooms
Accommodation is available or the exclusiveuse o the person to whom it is let whilst
they are a ull time registered student o the
University You may not sub-let or allowanyone else to use your room ailure to complywith this regulation will result in disciplinaryaction being taken see the Misconduct section
or more details Overnight guests should bebooked into guest rooms Please note random
spot-checks occur throughout the year to checkthe ID o residents
Summer Vacation Residence
You can apply or residence during the
summer vacation Applications can be madethrough the online store afer the Easter
vacation Further details can be ound on theAccommodation web pages No reduction orent is given or periods spent away rom the
University in vacations Normal Conditions oResidence apply to vacation periods
Television
There are TV rooms in the Residences with
Bellerby residents able to use acilitiesat Manor Park I you own or operate a
television in your room you must have yourown TV licence A TV licence i s also required
i you watch live television on a computer
You are not allowed to attach aerials or
satellite dishes internally or externally to anyresidence buildings
Parking
There is no parking or residents on Stag Hill
campus and at Manor Park
As a condition o having a place in Residencestudents who are resident in all Courts (except
Hazel Farm) may not bring a car or other our-wheeled motor vehicle on to the Universitygrounds and while in residence undertake
not to keep one on the public roads within thelsquoexclusion zonersquo used or deciding eligibility
or parking permits
Students resident at Hazel Farm may parkree o charge in designated spaces at HazelFarm Residents o Hazel Farm are not eligible
or permits to park on Stag Hill campusduring office hours There is a limited number
o spaces or students resident at BellerbyCourt who may apply or a parking permitrom the contractor who is responsible or all
parking matters in the vicinity o the Court
Student residents may park a motorcycle onany University campus i it is registered with
the Security Department and is parked withina marked motorcycle bay
Full details o the University ParkingRegulations can be ound at
surreyacukcurrentstudentscampus
transport
Parties
The Residences and surrounding areas are not
suitable or large parties I you wish to holda party within or outside o your Court or
small groups o riends you must first obtainpermission one week in advance rom your
Warden who may grant permission subjectto rules which include accepting liability or
any charges resulting rom the party Partiesare allowed on Friday or Saturday nightsonly outside o designated exam periods A
ull copy o the partybarbeque regulations isavailable rom the Wardensrsquo website
Pets
You may not keep pets in your residence
Posters
You may not post notices other than
those or RAG publicity or student electioncampaigns in your windows or in any other
part o the Court except on notice boards
Rent
You will receive an email to your University oSurrey email account rom Accommodation
Services containing your rent invoice Theinvoice includes details o how to go onlineand make payment I you donrsquot get this email
within 14 days o moving in please contactAccommodation Services Contact details are at
the back o this handbook
Rents are payable or the whole periodspecified in your Accommodation agreementNo rebate is given i you arrive late or leave
beore the end o the period specified in yourAccommodation agreement
Rent may be paid in ull or the year or in
instalments You are encouraged to use theUniversity on-line payment system to m akepayments
You are responsible or payment by the
dates indicated on the invoice I payment isnot received within 28 days o your taking
up residence your licence to occupy maybe terminated I you are having difficulties
paying your rent you must contact theStudent Finance Team as soon as possibleContact details are at the back o this booklet
Rents are reviewed annually by theUniversity and are confirmed by the
Executive Board Rents normally increase inSeptember and are in orce or the ollowing
academic year
Accommodation Services reserves the rightto withhold University accommodation roma student who it has been established owes
rent to the University or a private landlord
University of Surrey 31surreyacuk
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surreyacuk University of Surrey 33
USEFUL CONTACTS
Accommodation Services
Philip Marchant Building
E accommodationsurreyacuk
T +44 (0)1483 682466
Open Mon to Fri 10am to 5pm
facebookcomSurreyResidenceExperience
Security
Ground Floor Senate House
T +44 (0)1483 682002
Emergencies (internal) 3333
Emergencies +44(0)1483 683333
Court Receptions
Stag Hill Reception
Stag Hill Court University Court
Millennium House
E staghillreceptionsurreyacuk
T +44 (0)1483 689078
Open Mon to Fri 8am to 7pm
and Sat 8am to 12 Noon
Battersea Reception
Battersea Court Surrey CourtE batterseareceptionsurreyacuk
T +44 (0)1483 682473
Open Mon to Fri 8am to 11pm
and Sat 8am to 12 Noon
Cathedral Reception
Cathedral Court International House
Twyford Court
E cathedralreceptionsurreyacuk
T +44 (0)1483 682468
Open Mon to Fri 8am to 7pm
and Sat 8am to 12 Noon
Manor Park Reception
Manor Park Bellerby Court
E manorparkreceptionsurreyacuk
T +44 (0)1483 683500
Open Mon to Fri 8am to 11pm
Sat amp Sun 10am to 2pm (Security presence 247)
Hazel Farm Caretakerrsquos Office
Hazel Farm
E accommodationsurreyacuk
T +44(0)1483 683536
Student Life Mentoring
Student Services Centre
E mentoringsurreyacuk
T +44 (0)1483 68 3510 6694 4824
facebookcomsurreystudent
Twitter surreystudent
Estates and Facilities Helpdesk
(online reporting of maintenance issues)
httparchibussurreyacukstudenthelpdesk
indexcfm
Look for this button on the Accommodation
Services website
Finance
Student Receivables (rent payments)
Student Services Centre
E student-receivablessurreyacuk
IT Services
(Room internet ndash Surrey ResNet)
Contact your Court Reception to arrange for a
ResNet Advisor to visit
E usersupportsurreyacuk
Wardens
Please see contact details posted within your
accommodation or follow the link below to the
Wardensrsquo website
surreyacukcurrentstudents
accommodationwardens
Wardens can also be contacted by the email
addresses below
Battersea Court and Surrey Courtbatterseaampsurreywardensurreyacuk
Cathedral Court and Guildford Court
cathedralampguildfordwardensurreyacuk
International House and Twyford Court
interamptwyfordwardensurreyacuk
Manor Park and Bellerby Court
manorparkwardensurreyacuk
Hazel Farm
hazelfarmwardensurreyacuk
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Accommodation Services
Philip Marchant Building
University of Surrey
Guildord Surrey GU2 7XH UK
T +44 (0)1483 682 466
E accommodationsurreyacuk
wwwfacebookcom
SurreyResidenceExperience
surreyacukaccommodation
Disclaimer
Every effort has been made to ensure the accuracy of the information contained in this
publication at the time of going to press (June 2015) The University undertakes all reasonable
steps to provide the services described in this guide but reserves the right however to introduce
changes to the information given Should industrial action or circumstances beyond the control
of the University interfere with its ability to provide services the University undertakes to use
all reasonable steps to minimise any resultant disruption Please refer to our website for up-
to-date information
June 2015
7335 0515
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University of Surrey 13surreyacuk
AndashZ INFORMATION
Broadband (ResNet)
ResNet is ree and it rsquos your connection to theInternet 24 hours a day To connect go to
httpactivatesurreyacuk
With your login (your University number)
and password (your date o birth in theormat ddmmyyyy) via any laptop or PC
with web access
All bedrooms have ree broadband accessThe service is subject to an AcceptableUse Policy which can be viewed at
surreyacukresnet I you have any problemswith this service please contact your Court
Reception
CCTV
CCTV is installed in some areas o theResidences or your security and saety This is
careully managed by the University SecurityDepartment to ensure the privacy o residents
Childcare
The University provides the Campus Kids Day
Nursery a proessionally-run acility locatedon the Manor Park Campus
For more inormation see
kidsunlimitedcouknurseriescampus-kids-guildford
Energy Efficiency
The University has an Energy ManagementPolicy Residents are urged to be responsible
in their consumption o energy and water byswitching off lights and electrical appliancesand by turning off taps and showers afer use
Heating
In most buildings controls or hot waterand heating are automatic I your room is
too warm please turn your radiator downusing the control valve Please note on manyradiators this requires the use o a coin to
turn the valve towards the thick blue line Iyour room remains too hot or too cold please
report online to the Estates and FacilitiesHelpdesk (details in the Useul Contacts
section at the back o this booklet)
In order to conserve energy and reduce
carbon emissions it is University Policy tomaintain a normal maximum temperature
or any residence at 21 degrees Celsius duringthe day and evening In most bui ldingsheating is switched off during the night rom
approximately 2am ndash 630am Central heatingis normally operated rom 1 October to 1 May
when the external daytime temperature isbelow 18 degrees Celsius
Insurance
The University accepts no liability or any loss
o or damage to your personal belongingsYour belongings will be covered by a block
insurance policy provided by EndsleighInsurance This provides limited cover or
loss or damage to your belongings i you havetaken reasonable steps to keep them secureYou are advised to check the policy at
wwwendsleighcouk to ensure that thecover provided is adequate or your needs
Kitchen Equipment
A ridge reezer (or ridge-reezer) electric
kettle cooker microwave toaster and ironare provided in each kitchen but you must
provide your own cooking utensils crockeryand cutlery Please note the regulations or
any personal cooking equipment (see page18 Electrical Saety)
All cooking appliances (cookers hobsmicrowave ovens toasters and kettles) are
electric Cookers and hobs have rotary knobsor the radiant rings grill and oven Please
ensure that you switch off when you havefinished using the cooker or hob When youclean the cooker or hob always ensure you
turn off the electrical supply by using thenearby red switch
Laundry Facilities
Sel-service laundrettes or residents areprovided at
raquo Stag Hill campus on the ground floor oAA building
raquo Hazel Farm Hamilton Driveraquo Hazel Farm Hamilton Placeraquo Bellerby Court in Wealden House
(externally provided)raquo Manor Park near Reception and at
71ndash77 Ronald Ross Road
A wash costs pound220 to pound280 and to dry anaverage load costs approximately pound120 Allmachines are operated by a ldquotop up cardrdquo
system Cards are available rom machineslocated at the laundrettes and the reception
at Manor Park) For more inormation pleasevisit circuitgroupcom
All laundrettes are operated by CircuitLaunderette Services In the event o
breakdown or aults these can be reporteddirect to Circuit on 0800 092 4068
Instructions or use o the laundrette aredisplayed at each location
Linen and Bedding
Bedding (duvet and pillows) bed linen and
towels are not provided You can either
raquo Bring with you a duvet duvet coverpillows pillowcases and sheets to fit a
single bed approximately 190cm x 90cmor all single rooms
raquo Purchase a bedding pack rom the University
prior to your arrival which includes all theitems listed above and will be delivered to
your room ready or your arrival Packs canbe purchased at httpstoresurreyacuk
Litter Clearance
The paths steps and grounds around theresidences are routinely swept and litterremoved Residents are expected to behave
responsibly and avoid dropping litterCigarette butts should be disposed o in thecigarette bins Rubbish rom your room must
only be disposed o in the recycling bins nearyour court I you are unsure as to where these
are please ask at your Court Reception
Locks and Keys
On arrival you will be given a key to the dooro your floor or flat and or your bedroom
For your security and s aety always lock thedoor o your bedroom when you go out Youshould also be sure to lock your floorflat
ront door to keep your home secure Yourkey must never be given out to anyone
I you lock yoursel out or lose your keys please
report to your Court Reception or Security ithey are closed Please note there is cost opound20 or lost or broken keys and key obs
Bus Passes
Bus passes are issued ree o charge tostudents living at Hazel GFarm a charge opound20 will be made or lost or damaged Bus
passes
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University of Surrey 15surreyacuk
Mail and Parcels
Incoming mail on Stag Hill is security
scanned and then delivered to the Courtreception during the morning Monday to
Friday and is available or collection byresidents in the afernoon
All mail is delivered to Manor Park or ManorPark and Bellerby Court residents Monday to
Friday Emails will be sent to residents whenpost is ready or collection At Hazel Farm
mail is delivered direct to the houses by RoyalMail No mail is delivered to the University
on Saturday Sunday public holidays andUniversity closure days I we receive a parcelor letter requiring a signature then yoursquoll
receive an email to your University accountadvising you to come to the reception with
your Student ID Card to collect the item Allmail is delivered to Manor Park or ManorPark and Bellerby Court residents Monday to
Friday Emails will be sent to residents whenpost is ready or collection
Afer students have lef University
accommodation any uncollected mail willbe returned to sender I you have activelyused your University address or post then we
recommend you set up a redirect to your newaddress online by ollowing the link below
royalmailcomcustomer-servicepersonal-
customersmoving-home-going-awayset-
redirection
Envelopes containing valuables may be liable
to being stolen rom post racks I you intendto have such items delivered we stronglyadvise that you arrange or them to be sent
by Recorded Delivery
Large parcels and other bulky items are
normally delivered to the University CentralDistribution Office opposite International
House Yoursquoll be advised when such an itemarrives and should collect it rom the CentralDistribution Office
All mail should be addressed to residents
using their ull name as per University
records We would also recommend the use o
your student number to ensure mail reachesyou in a timely ashion
raquo Stag Hill campus residentsrsquo mail should beaddressed with the name o your Court flat
and room number ollowed by University oSurrey Guildord and the ollowing postcode
Battersea Court GU2 7JQCathedral Court GU2 7JHGuildord Court GU2 7JL
International GU2 7JLMillennium GU2 7JN
Stag Hill Court GU2 7JGSurrey Court GU2 7JW
Twyord Court GU2 7JP
University Court GU2 7JN
raquo Manor Park residentsrsquo mail should beaddressed to your ull name flat room
number and road name Manor Park StudentVillage Guildord GU2 7YW
raquo Hazel Farm residentsrsquo mail should beaddressed with the house and room number
road name Worplesdon Guildord and theollowing postcodes
Hamilton Drive GU2 9PLHamilton Place GU2 9GXHamilton Close GU2 9GU
Oregano Way GU2 9YT
raquo Bellerby Court residentsrsquo mail should beaddressed with the flat and room Number
Name o House Rosalind Franklin CloseGuildord GU2 7XR
Personal Belongings
Residents are reminded that other peoplersquos
belongings (including ood and kitchenutensils) must only be used or borrowed with
prior permission
Refuse Collection and Recycling
In most residences except those detailedbelow reuse is removed rom kitchens dailyMonday to Friday At weekends residents
may deposit reuse in the recycling binsprovided at each Court
I you live in amily flats or Hazel Farm youare responsible or removing your reuse
to the collection points Recycling bins orpaper cardboard glass and tins are provided
at central points outside residence buildings
Religious Texts
In a number o our rooms yoursquoll finda gif o a bible given by the Gideons
International I you do not have a copy andwould like one please contact the Chaplainson chaplaincysurreyacuk Alternatively
i you would like to return your copy pleasehand it in at your Court Reception
I you wish to disc uss any religious matters
urther or are interested in reading otherreligious texts please contact the ChaplainsFurther details can be ound at
surreyacukchaplaincy
Repairs
Faults must be reported via the online EampFMhelp desk surreyacukreportrepair
Out o hours emergency repairs must be
notified to Security Contact details can beound at the back o this booklet
I you report a ault in your accommodationyou give permission or Maintenance Staff to
enter to rectiy the ault
We endeavour to carry out plannedinspections and maintenance o buildings so
as to minimise inconvenience to residentsWe will normally give notice o any planned
work approximately a week beore it iscarried out In an emergency or examplea fire or flood we may need to enter your
accommodation without giving notice
Maintenance staff prioritise work and aim tocomplete jobs in a timely manner
Please note that reunds o rent ormaintenance ailures are only made in
exceptional circumstances when the ault hasnot been rectified in a timely ashion and
not where the ault or delay is beyond theUniversityrsquos control or example a power cutor difficulty in obtaining spare parts
SnowIce Clearance
When winter weather conditions requirethe paths and steps round the residences
will be gritted and where necessary snowand ice cleared i possible by 10am The
University Estates and Facilities ManagementDepartment are responsible or dealing withsnow and ice clearance
I there is significant snowall announcements
will be made on the Universityrsquos website toinorm you o any special arrangements at
surreyacukalert
Typical fault Target response time for first inspection
Health and Safety related repairs eg gas leaks
dangerous electrical faults lift entrapment 1 hour
Urgent repairs eg water leaks failure of heating
water or electrical systems lock failure 3 hours
Routine repairs eg faulty showers or toilets
sticking doors flickering lights 3 days
Routine repairs eg faulty windows or glazing
dripping taps 7 days
Non urgent repairs eg decoration
minor paving issues furniture repairs 20 days
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University of Surrey 17surreyacuk
SECURITY HEALTH
A N D S A F E T Y
You are required to conduct yourself responsibly
and in a safe manner that is compatible with
the health safety and wellbeing of your fellow
residents and the buildings in which you live
It is an offence in law to interere with or misuse anything
provided in the interests o health and saety including fire
detection systems fire alarms and fire-fighting equipment TheUniversity will take disciplinary action against any resident
ound to be endangering the welare o other residents ormembers o the University Community
A copy o the University Health and Saety Policy can be
viewed at surreyacukhsd
Emergencies
In case o an emergency please contact Security on extension3333 or +44 (0)1483 683333 rom mobile phones
On Stag Hill campusManor Park in an emergency (medicalfire assault etc) always contact Security They will then come
directly to the incident and wi ll also contact the EmergencyServices or you
At Hazel Farm and Bellerby Court please call 999 or theAmbulance Service Fire Brigade or Police As soon as possible
aferwards contact University Security to inorm them that theEmergency Services have been called
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University of Surrey 19surreyacuk
Electrical Safety
All electrical supplies in the Residences
operate at 230 volts and i used incorrectly cangive atal electric shocks Faulty or damaged
electrical equipment can also cause fires
The electrical equipment provided by theUniversity is routinely checked to ensure itis sae I you bring electrical equipment into
the residences it must be in good conditionand be fitted with a UK 3-pin plug with a
use Continental two or three -pin plugs andadaptors should not be used The University
reserves the right to remove withoutwarning electrical appliances it deems to beunsae or appliance leads that are not CE or
BS kite-marked
For your own saety and that o your ellowresidents you must stop using equipment
immediately i you notice the ollowingdanger signs
raquo Plugs or wall sockets which are overheatingor are scorched or cracked
raquo Cables or wires which are loose exposed orraying
raquo A burning smell when appliances are
switched onraquo Fuses which blow requently
I you are concerned about any o the electrical
installations or appliances in your Residenceplease speak to your Court Reception
Fire Safety
I you find a fire sound the alarmimmediately by hitting the nearest alarm callpoint ndash they are usually near the entrance
to your flatfloor When you hear a loudelectronic siren anywhere in the University
this means a fire evacuation and you and anyguests must leave the building immediatelyand go to your designated assembly point or
Court Reception i directed to do so You mustonly return to the building when a Fire Officer
or Security Officer instructs you to do so
The fire-fighting apparatus is supplied oruse only in an emergency I you do have to
use this equipment please report this to yourCourt Reception as soon as possible so it canbe replaced Tampering with any fire saety
equipment eg fire alarms unnecessarilydischarging fire extinguishers propping
open fire doors or covering sm oke detectorsis a serious offence Any resident oundmisusing saety equipment will be fined
may be required to leave the residence andcould be reported to the Police or Criminal
Investigation
Fire evacuation practices are arranged duringthe First Semester You are required to co-
operate with the instructions o Universitystaff during practice evacuations I you havea disability the University Fire Saety Officer
will advise you about sae evacuation in theevent o a fire Please note that fire escapes
exits should only be used in emergencies
Nearly all the fires in student housing start
in the kitchen and most i nvolve cookingas a result residents must never leave their
cooking unattended They should takereasonable steps to prevent a fire eg never
filling a pan more than one-third ull o oilkeeping grill pans clean not putting teatowels on a hob directly afer use and b eing
especially cautious i they are under theinfluence o alcohol or any other medication
Gas Safety
I you smell gas you should report this to
University Security by dialling extension3333 rom any University phone or+44 (0)1483 683333 rom mobile phones
Gas appliances in the Residences areserviced and saety checked annually bylsquoGas Saersquo qualified contractors Landlords
Gas Saety Certificates are displayed inrelevant buildings and are also available
to view by prior arrangement at theAccommodation Office
General Health and Safety
raquo I you have an accident or a lsquonear missrsquoaccident or you spot a saety hazard you should
report this to your Court Reception or toAccommodation Services or University 24 HourSecurity Office All accidents must be ormally
reported on a University Incident Report Formraquo Bicycles additional urniture or other large
items may not be brought into Residence
buildings they must not be stored externallywhere they obstruct access to doors or stairs
raquo You must not obstruct doors corridors stairsor communal areas
raquo You may not burn candles joss sticks or usenaked flames or lsquohookahrsquo pipes in Res idences
The use o candles or other naked flames inUniversity accommodation is prohibited
raquo Residents are not allowed to bring into the
Courts any substance or equipment whichmight be hazardous to health or saety eg
petrol solvents Nitric Oxide Synthase (NOS)laboratory equipment etc
raquo You may not bring weapons or replicaweapons into the Courts including guns airguns swords knives etc
raquo Residents who have children are responsibleor their saety whilst in University buildings
English Law does not speciy a particular ageat which a child can be lef unsupervisedHowever parents may be prosecuted i they
leave a child alone lsquoin a manner which islikely to cause unnecessary suffering or
injury to healthrsquo (Children and Young PersonsAct 1933) University residences should
be regarded as high risk areas or youngchildren Babies and toddlers should never belef alone in any circumstances
raquo University staff have the right to carry outtheir duties without ear o intimidation
and abuse Such behaviour directed at s taffis a very serious offence and will lead todisciplinary action
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University of Surrey 21surreyacuk
P O L I C I E S
Policy for Accommodating
Students with Disabilities
There are study bedrooms designed orstudents with disabilities and other specialneeds within most o the Courts o Residence
These include rooms or wheelchair usersdea students and or students whose
disability requires additional space orspecial equipment
The University recognises that in exceptional
cases students who are severely disabledor suffer rom mental health disabilityor severe medical impairment could not
attend University unless they are offeredUniversity accommodation Accommodation
Services will consider applicantsrecommended by Centre o Wellbeing or theDisability Coordinator in accordance with
University policies and subject to suitableaccommodation being available
Students with significant special needs areadvised to visit our campus prior to arrival to
discuss their requirements and view the typeo acilities available
The existence or pre-existence o d isordersthat are well controlled and have responded
to medical treatment even though there isa continuation o medical treatment does
not necessarily constitute grounds orUniversity accommodation Examples oconditions not normally considered are
ndash urinary tract inections irritable bowelsyndrome asthma dyslexia eczema well-
managed diabetes or epilepsy
Allocation Policy
The lsquoAccommodation Allocation Policyrsquois reviewed annually by the University
in conjunction with the Studentsrsquo UnionChanges o the policy are recommended tothe Commercial Affairs Committee which
normally decides the policy in November
The current policy can be viewed atsurreyacukaccommodation
Application Procedure
New students are invited to apply or
accommodation rom March each yearUndergraduate students have placesconfirmed during August and September
Postgraduate students have places confirmedafer the University receives an agreed
proportion o your course ees usually duringAugust and September
The majority o applications are made usingan on-line system and confirmations o
allocation are emailed to you
Eligible continuing students are able toapply or accommodation online during
late Novemberearly December Detailscan be ound online at surreyacuk
accommodation Applicants will be inormedi they have been successul in the firstinstance by the end o February
Complaints
I you have a complaint you should firsttry to resolve it inormally Please see the
ront o this Guide or details o which areato contact I you are unsure please contactAccommodation Services
I you are not satisfied with the outcome
you may make a written complaint toAccommodation Services A response will
normally be given in five working days
I you are unhappy about the way that your
complaint has been dealt with then you mayrequest to have the complaint reviewed Details
can be given via Accommodation Services
Contractual Relationship
Students living in University-ownedaccommodation are licensees Your licence is
granted because o your intention to ollow acourse o study at the University I you cease toollow a course o study at the University you
will be required to leave residence
Your contractual agreement is or a fixed periodand i you decide to leave your residence beore
the end o that fixed period you will still berequired to pay rent or the ull duration
When you apply or accommodation youhave to agree to abide by the lsquoConditions
o Residencersquo set out b elow These are animportant part o your licence agreement
or tenancy
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surreyacuk University of Surrey 23
PAYING FOR YOUR ROOM
When do I need to pay for my room
We will send you an invoice by email to your University EmailAccount within14 days o arrival and this will show your ldquoPay
byrdquo date
What should I do if I do not receive an invoice
Wait or 14 days afer you have arrived and re-check yourUniversity Email Account I the invoice has still not beenemailed to you contact the Accommodation Services their
contact details are at the back o this booklet
How do I pay my Residence Fees
When you receive your invoice read both pages o the invoicecareully as these will have all the inormation you need to pay
Method 1
Pay in ull by the ldquoPay byrdquo date shown on page 1 o yourinvoice by card on our website surreyacukaccommodation
payment
Method 2
I you are staying or more than 16 weeks you wi ll be offeredthe chance to pay in instalments See page two o your invoice
or details
Contact Accommodation Services i you have not received
your invoice within 14 days o arrival or have a queryregarding the rent you have been charged I you have
concerns about your ability to pay please contact the Student
Finance Team in the Student Services Centre
See back o booklet or contact inormation
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University of Surrey 25surreyacuk
C O N D I T I O N S O F R E S I D E N C E
Abandoned PropertyYou may not leave property behind anywherein the Court afer you vacate your room I
any property is ound in or about your roomafer you have lef (including property lef
in or around any other part o the Universityeg cycles in Court cycle sheds) then theUniversity may dispose o such property in
the manner it finds appropriate
Access to Your Accommodation
I you report a ault inside your bedroom orflat you give permission or maintenance
staff to enter and rectiy the ault I we needaccess to your accommodation to carry out
routine maintenance or inspections orexample annual electrical equipment testingwersquoll give you at least 48 hours notice o
when this is due to happen In an emergency
or example a fire alert or flood we may enteryour accommodation without giving notice
The University reserves the right to enteryour accommodation i they have reasonablegrounds to suspect that there is a breach o
the Conditions o Residences or the welareo any resident is at risk In exceptional
circumstances the University may conduct asearch o a room
ArrivalArrival instructions will be sent to youvia email Yoursquoll normally be allocated a
room rom the weekend beore your coursestarts Please check your Allocation Letter
to confirm your arrival date Internationalstudents may be admitted up to our daysearlier i they are participating in the
International Orientation
Bicycles
Bicycles may not be brought into Residencebuildings There are lockable bicycle stores
available in each Court o Residence
Business Use
Residents may not operate a business in orrom University accommodation
Cleaning
You are expected to keep your room and
communal areas in a clean tidy and hygieniccondition and equipment is provided or
this Most communal areas are in additioncleaned periodically by cleaning staff Whenyou depart you must leave your room (and
shower room where applicable) clean andtidy and empty o rubbish
Residents o amily flats and Hazel Farm areresponsible or removing waste to externalcollection points
The University reserves the right to charge
residents or excess cleaning i hygiene andcleanliness all below a reasonable standard
in bedrooms andor communal areasThe accommodation is inspected prior todeparture and residents may be charged or
excess cleaning
Council Tax
Full time students living in Universityresidences are exempt rom Council Tax
Residents o amily accommodation are liableto pay Council Tax which is collected by the
University with and in addition to rent The
amount o Council Tax depends on the size othe flat and circumstances o the amily
Damage
Yoursquoll be held responsible or damage in yourroom beyond air wear and tear Rooms are
inspected prior to departure and yoursquoll beinvoiced or the cost o repairing any damageYou are expected to maintain the security o
communal areas by locking outer doors whenyou go in or out Damage in communal areas
is the responsibility o the whole floor orhouse and will be charged accordingly
Residents are responsible to pay or non-
return or loss o keys or returning urnitureto its original position and or deterioration o
urniture fittings or structure o the room orcommunal areas not due to air wear and tear
and any additional cleaning required Roomsflats are inspected at intervals throughout theyear and beore departure Any charges due
will be invoiced
Data Protection
Personal data collected on your
accommodation application will be held onthe University database or administrativepurposes It will be processed in accordance
with the statutory Data Protection Principlesand the Universityrsquos registration under the Data
Protection Acts 1984 amp 1998 The University is
required to disclose your name and campusaddress to Guildord Borough Council toenable the electoral roll to be updated
The Conditions of Residence are the rules and policies of residence
When you apply for accommodation you have to agree to abide by the
Conditions of Residence and these are an important part of your licence
agreement or tenancy (see PoliciesContractual Relationship)
The University reserves the right to introduce such changes to the
Conditions of Residence as may be necessary or desirable
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Departure and Giving Notice to
Leave Early
You are required to vacate your
accommodation and return keys by middayon the end date stated in your Allocation
Letter or tenancy There are no on campusstorage acilities or residentsrsquo belongings butAccommodation Services can supply details
o local storage companies
I you decide to move out o residence beorethe end date o your licence or tenancy you
must give notice to leave by letter email orby using a Withdrawal Form available atAccommodation Services
Residents may give notice to leave theirresidence at the end o the First SemesterNotice must be received in writing no later
than 4 December 2015 and you must vacateyour room by 30 January 2016
I you wish to vacate your room earlier than30 January you can advise Accommodation
Services o your intentions Please note thatyou may be liable or the payment o your
room rent up to 30 January 2016 unless weare able to re-let your room earlier In theevent that we are able to arrange a re-let you
need only pay until the date that the newtenant moves in
I notice is not received on or beore4 December 2015 no rebate o rent will b e
given i you decide to leave beore the enddate specified in your allocation letter
unless we are able to re-let your room Thisapplies even i your move-in date is afer
4 December 2015 I you leave beore the endo your licence or tenancy yoursquoll be requiredto continue paying until your account is
cleared in ull
I you cease to be a student because you
withdraw rom your course or the Universityterminates your course your licence to
occupy University Accommodation andthereore your liability or rent ceases whenyou move out and return the key Please
ensure you notiy Accommodation Servicesin writing o your intended move-out date so
all necessary arrangements can be made
Deposits
Residents are required to pay an advanced
payment o pound250 this will be credited to yourrent invoice afer you move in I you do not
move in the advanced payment will be usedto offset any loss o rent until a replacement
tenant is ound including an admin ee
Drug Misuse
The possession o illegal drugs is a criminaloffence and possession with intent to supplyis a more serious offence It is also an offence
or the University to allow drugs to be used inpremises it owns or manages It is thereore the
policy o the University not to tolerate the useo illegal drugs in student residences Students
ound to be using or in the possession o anyillegal drug including cannabis or who allowillegal drugs to be used in their study bedroom
will receive a substantial fine a final warningand instructions to cease their illegal activities
immediately I the studentrsquos behaviour alsoindicates that they are unsuited to communalliving they may be asked to leave residences
(see Misconduct)
The University will inorm the Police o anystudent suspected o dealing in drugs The
University also reserves the right to provideinormation to the Police about students oundto be using or in possession o illegal drugs
Electoral Registration
Students in residence in the middle o
October will be included on an annual returnmade to Guildord Borough Council which
is used to prepare the Electoral Roll Werecommend that you also register to vote at
your home address in case an election occursduring a vacation
Electrical Appliances
Residents may not install or use any heater
iron kettle ridge reezer washing machinemicrowave or other cooking equipmentin their bedroom Under no circumstances
should electrical outlets or appliances be
interered with or overloaded Multi-socketadapters should be CE or BS kite-marked andhave a use and lsquoonrsquo indicator light Kitchenappliances must have a 3-pin UK used plug
Un-used continental plugs and adaptors arenot permitted The University reserves the right
to remove without warning unsae electricalappliances or non-UK standard appliance leads
that are not CE or BS kite-marked
Furniture
Items should be kept in the room they areprovided You are expected to return all
urniture to its original position when youvacate your accommodation
Guests
You are responsible or the behaviour o your
guests and must accompany them at all times
ensuring that they comply with all relevantparts o these Conditions Guests are not
permitted in your accommodation between11pm and 8am Guest rooms may be booked
via Accommodation Services
Health and Safety
Residents are required to conduct themselves
in a responsible and sae manner at all timesThe instructions and guidance in the lsquoHealth
and Saetyrsquo section o the lsquoResidents Guidersquoorm part o the lsquoConditions o Residencersquo
Inventory
An inventory orm will be emailed to you
and you are advised to record the conditiono the room and urniture when you arriveThe inventory can either be emailed to
Accommodation Services or returned to yourCourt Reception
Keys and LocksA charge o pound20 will be made i you ail to
return your room key or security ob whenyou vacate your room I keys or security obs
are lost or broken a charge o pound20 is made orreplacements An additional charge o pound75 is
made i a lock change is necessary Residentsmay not change locks or add locks or alarmsto their rooms
I you need a replacement key or security ob
you can obtain this on payment o pound20 atAccommodation Services or at Manor ParkReception Out o office hours you should
go to your Court Reception When they areclosed the 24 hour Security Office in Senate
House will assist you usually by letting youinto your room
University of Surrey 27surreyacuk
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Misconduct
Full details o the Universityrsquos disciplinary
procedures may be ound on the Universitywebsite wwwsurreyacukcurrentstudents
Misconduct relating to incidents in or
around the Residences is dealt with throughan escalating system o penalties issued bythe Wardens
An offence may lead to a Warning and
may be accompanied by a fine up to pound200depending on the seriousness o the offence
The Warden has the authority to move astudent to alternative accommodation withimmediate effect pending investigation o an
alleged act o serious misconduct
I through an act o serious misconduct orthrough repeated misconduct a student
demonstrates they are not suited tocommunal living they will be required toleave residence I a penalty is issued there
exists a provision or appeal
Under no circumstances may a student whohas been required to leave residence re-apply
or University accommodation during thatacademic year and they may be excludedrom applying or uture years i deemed
appropriate by a Disciplinary Panel
Noise
There is a level o noise associated with living
within a communal environment and noisecan become an issue when many people live
in close proximity to each other You mustnot make excessive noise at any time o the
day or night In addition there should beminimal noise audible outside the room youare in between 11pm and 8am (quiet hours)
When deciding i noise is excessive the
ollowing points will be considered
raquo Has a complaint(s) been receivedraquo Possible impact on other residents and
members o the Universitylocal community
raquo Level o noise being created and the timeo day
raquo Have previous complaints been made
I in the judgment o a member o UniversityStaff (this will mainly be a member o theWardening Team or Security Department)
the noise is deemed to be excessive andor intrusive then the level o noise will be
required to be reduced imm ediately theitem creating the noise can be confiscatedand urther disciplinary action may be
taken i appropriate
To ensure that the above conditions aremet we recommend that headphones are
used or listening to music and other audiooutput during quiet hours and residentsconsider their use i they wish to listen to
items at high volume
Within any large organisation on occasionthere will be events incidents or works that
may cause disruption to other memberso the organisation Whilst the Universitywill seek to minimise these occurrences
and to inorm residents whenever possiblethere may be times where disruption is
unavoidable
University of Surrey 29surreyacuk
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Room Changes Swaps
You may not change rooms without the
agreement o Accommodation ServicesThose who swap rooms without prior
permission will ace disciplinary action thatcan include a fine and maybe excluded rom
accommodation in uture years Room swapswhere two residents agree to swap roomswith each other are permitted rom late
October Further details will be emailed toresidents or you can contact Accommodation
Services An administration ee o pound50 ischarged per resident or a room swap
In exceptional circumstances with supportrom Centre o Wellbeing or Student Advice
a room change may be permitted For urtherdetails and to collect the appropriate orm
please visit Accommodation Services
In exceptional circumstances and withprior consultation the University reservesthe right to move residents to alternative
accommodation
Security of Rooms and Property
Whenever you leave your room you should
lock your room door and the outside orstaircase door I your room is on the groundfloor you should also latch your window
closed This ensures security or everyoneThe University accepts no liability or any loss
o or damage to your personal belongings
Single Sex flatsfloors
Students occupying rooms in single sex flatsor floors may not have visitors o the opposite
sex afer 10pm on any night o the week
Smoking
Residents or their guests may not smoke
or use an electronic cigarette inside anyUniversity building or in the entrance to or
close to windows or vents o any buildingincluding the Residences This rule includes
a ban on smoking within individual studentbedrooms Failure to comply with thisregulation will result in disciplinary action
being taken
Sub-letting of Rooms
Accommodation is available or the exclusiveuse o the person to whom it is let whilst
they are a ull time registered student o the
University You may not sub-let or allowanyone else to use your room ailure to complywith this regulation will result in disciplinaryaction being taken see the Misconduct section
or more details Overnight guests should bebooked into guest rooms Please note random
spot-checks occur throughout the year to checkthe ID o residents
Summer Vacation Residence
You can apply or residence during the
summer vacation Applications can be madethrough the online store afer the Easter
vacation Further details can be ound on theAccommodation web pages No reduction orent is given or periods spent away rom the
University in vacations Normal Conditions oResidence apply to vacation periods
Television
There are TV rooms in the Residences with
Bellerby residents able to use acilitiesat Manor Park I you own or operate a
television in your room you must have yourown TV licence A TV licence i s also required
i you watch live television on a computer
You are not allowed to attach aerials or
satellite dishes internally or externally to anyresidence buildings
Parking
There is no parking or residents on Stag Hill
campus and at Manor Park
As a condition o having a place in Residencestudents who are resident in all Courts (except
Hazel Farm) may not bring a car or other our-wheeled motor vehicle on to the Universitygrounds and while in residence undertake
not to keep one on the public roads within thelsquoexclusion zonersquo used or deciding eligibility
or parking permits
Students resident at Hazel Farm may parkree o charge in designated spaces at HazelFarm Residents o Hazel Farm are not eligible
or permits to park on Stag Hill campusduring office hours There is a limited number
o spaces or students resident at BellerbyCourt who may apply or a parking permitrom the contractor who is responsible or all
parking matters in the vicinity o the Court
Student residents may park a motorcycle onany University campus i it is registered with
the Security Department and is parked withina marked motorcycle bay
Full details o the University ParkingRegulations can be ound at
surreyacukcurrentstudentscampus
transport
Parties
The Residences and surrounding areas are not
suitable or large parties I you wish to holda party within or outside o your Court or
small groups o riends you must first obtainpermission one week in advance rom your
Warden who may grant permission subjectto rules which include accepting liability or
any charges resulting rom the party Partiesare allowed on Friday or Saturday nightsonly outside o designated exam periods A
ull copy o the partybarbeque regulations isavailable rom the Wardensrsquo website
Pets
You may not keep pets in your residence
Posters
You may not post notices other than
those or RAG publicity or student electioncampaigns in your windows or in any other
part o the Court except on notice boards
Rent
You will receive an email to your University oSurrey email account rom Accommodation
Services containing your rent invoice Theinvoice includes details o how to go onlineand make payment I you donrsquot get this email
within 14 days o moving in please contactAccommodation Services Contact details are at
the back o this handbook
Rents are payable or the whole periodspecified in your Accommodation agreementNo rebate is given i you arrive late or leave
beore the end o the period specified in yourAccommodation agreement
Rent may be paid in ull or the year or in
instalments You are encouraged to use theUniversity on-line payment system to m akepayments
You are responsible or payment by the
dates indicated on the invoice I payment isnot received within 28 days o your taking
up residence your licence to occupy maybe terminated I you are having difficulties
paying your rent you must contact theStudent Finance Team as soon as possibleContact details are at the back o this booklet
Rents are reviewed annually by theUniversity and are confirmed by the
Executive Board Rents normally increase inSeptember and are in orce or the ollowing
academic year
Accommodation Services reserves the rightto withhold University accommodation roma student who it has been established owes
rent to the University or a private landlord
University of Surrey 31surreyacuk
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surreyacuk University of Surrey 33
USEFUL CONTACTS
Accommodation Services
Philip Marchant Building
E accommodationsurreyacuk
T +44 (0)1483 682466
Open Mon to Fri 10am to 5pm
facebookcomSurreyResidenceExperience
Security
Ground Floor Senate House
T +44 (0)1483 682002
Emergencies (internal) 3333
Emergencies +44(0)1483 683333
Court Receptions
Stag Hill Reception
Stag Hill Court University Court
Millennium House
E staghillreceptionsurreyacuk
T +44 (0)1483 689078
Open Mon to Fri 8am to 7pm
and Sat 8am to 12 Noon
Battersea Reception
Battersea Court Surrey CourtE batterseareceptionsurreyacuk
T +44 (0)1483 682473
Open Mon to Fri 8am to 11pm
and Sat 8am to 12 Noon
Cathedral Reception
Cathedral Court International House
Twyford Court
E cathedralreceptionsurreyacuk
T +44 (0)1483 682468
Open Mon to Fri 8am to 7pm
and Sat 8am to 12 Noon
Manor Park Reception
Manor Park Bellerby Court
E manorparkreceptionsurreyacuk
T +44 (0)1483 683500
Open Mon to Fri 8am to 11pm
Sat amp Sun 10am to 2pm (Security presence 247)
Hazel Farm Caretakerrsquos Office
Hazel Farm
E accommodationsurreyacuk
T +44(0)1483 683536
Student Life Mentoring
Student Services Centre
E mentoringsurreyacuk
T +44 (0)1483 68 3510 6694 4824
facebookcomsurreystudent
Twitter surreystudent
Estates and Facilities Helpdesk
(online reporting of maintenance issues)
httparchibussurreyacukstudenthelpdesk
indexcfm
Look for this button on the Accommodation
Services website
Finance
Student Receivables (rent payments)
Student Services Centre
E student-receivablessurreyacuk
IT Services
(Room internet ndash Surrey ResNet)
Contact your Court Reception to arrange for a
ResNet Advisor to visit
E usersupportsurreyacuk
Wardens
Please see contact details posted within your
accommodation or follow the link below to the
Wardensrsquo website
surreyacukcurrentstudents
accommodationwardens
Wardens can also be contacted by the email
addresses below
Battersea Court and Surrey Courtbatterseaampsurreywardensurreyacuk
Cathedral Court and Guildford Court
cathedralampguildfordwardensurreyacuk
International House and Twyford Court
interamptwyfordwardensurreyacuk
Manor Park and Bellerby Court
manorparkwardensurreyacuk
Hazel Farm
hazelfarmwardensurreyacuk
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Accommodation Services
Philip Marchant Building
University of Surrey
Guildord Surrey GU2 7XH UK
T +44 (0)1483 682 466
E accommodationsurreyacuk
wwwfacebookcom
SurreyResidenceExperience
surreyacukaccommodation
Disclaimer
Every effort has been made to ensure the accuracy of the information contained in this
publication at the time of going to press (June 2015) The University undertakes all reasonable
steps to provide the services described in this guide but reserves the right however to introduce
changes to the information given Should industrial action or circumstances beyond the control
of the University interfere with its ability to provide services the University undertakes to use
all reasonable steps to minimise any resultant disruption Please refer to our website for up-
to-date information
June 2015
7335 0515
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University of Surrey 15surreyacuk
Mail and Parcels
Incoming mail on Stag Hill is security
scanned and then delivered to the Courtreception during the morning Monday to
Friday and is available or collection byresidents in the afernoon
All mail is delivered to Manor Park or ManorPark and Bellerby Court residents Monday to
Friday Emails will be sent to residents whenpost is ready or collection At Hazel Farm
mail is delivered direct to the houses by RoyalMail No mail is delivered to the University
on Saturday Sunday public holidays andUniversity closure days I we receive a parcelor letter requiring a signature then yoursquoll
receive an email to your University accountadvising you to come to the reception with
your Student ID Card to collect the item Allmail is delivered to Manor Park or ManorPark and Bellerby Court residents Monday to
Friday Emails will be sent to residents whenpost is ready or collection
Afer students have lef University
accommodation any uncollected mail willbe returned to sender I you have activelyused your University address or post then we
recommend you set up a redirect to your newaddress online by ollowing the link below
royalmailcomcustomer-servicepersonal-
customersmoving-home-going-awayset-
redirection
Envelopes containing valuables may be liable
to being stolen rom post racks I you intendto have such items delivered we stronglyadvise that you arrange or them to be sent
by Recorded Delivery
Large parcels and other bulky items are
normally delivered to the University CentralDistribution Office opposite International
House Yoursquoll be advised when such an itemarrives and should collect it rom the CentralDistribution Office
All mail should be addressed to residents
using their ull name as per University
records We would also recommend the use o
your student number to ensure mail reachesyou in a timely ashion
raquo Stag Hill campus residentsrsquo mail should beaddressed with the name o your Court flat
and room number ollowed by University oSurrey Guildord and the ollowing postcode
Battersea Court GU2 7JQCathedral Court GU2 7JHGuildord Court GU2 7JL
International GU2 7JLMillennium GU2 7JN
Stag Hill Court GU2 7JGSurrey Court GU2 7JW
Twyord Court GU2 7JP
University Court GU2 7JN
raquo Manor Park residentsrsquo mail should beaddressed to your ull name flat room
number and road name Manor Park StudentVillage Guildord GU2 7YW
raquo Hazel Farm residentsrsquo mail should beaddressed with the house and room number
road name Worplesdon Guildord and theollowing postcodes
Hamilton Drive GU2 9PLHamilton Place GU2 9GXHamilton Close GU2 9GU
Oregano Way GU2 9YT
raquo Bellerby Court residentsrsquo mail should beaddressed with the flat and room Number
Name o House Rosalind Franklin CloseGuildord GU2 7XR
Personal Belongings
Residents are reminded that other peoplersquos
belongings (including ood and kitchenutensils) must only be used or borrowed with
prior permission
Refuse Collection and Recycling
In most residences except those detailedbelow reuse is removed rom kitchens dailyMonday to Friday At weekends residents
may deposit reuse in the recycling binsprovided at each Court
I you live in amily flats or Hazel Farm youare responsible or removing your reuse
to the collection points Recycling bins orpaper cardboard glass and tins are provided
at central points outside residence buildings
Religious Texts
In a number o our rooms yoursquoll finda gif o a bible given by the Gideons
International I you do not have a copy andwould like one please contact the Chaplainson chaplaincysurreyacuk Alternatively
i you would like to return your copy pleasehand it in at your Court Reception
I you wish to disc uss any religious matters
urther or are interested in reading otherreligious texts please contact the ChaplainsFurther details can be ound at
surreyacukchaplaincy
Repairs
Faults must be reported via the online EampFMhelp desk surreyacukreportrepair
Out o hours emergency repairs must be
notified to Security Contact details can beound at the back o this booklet
I you report a ault in your accommodationyou give permission or Maintenance Staff to
enter to rectiy the ault
We endeavour to carry out plannedinspections and maintenance o buildings so
as to minimise inconvenience to residentsWe will normally give notice o any planned
work approximately a week beore it iscarried out In an emergency or examplea fire or flood we may need to enter your
accommodation without giving notice
Maintenance staff prioritise work and aim tocomplete jobs in a timely manner
Please note that reunds o rent ormaintenance ailures are only made in
exceptional circumstances when the ault hasnot been rectified in a timely ashion and
not where the ault or delay is beyond theUniversityrsquos control or example a power cutor difficulty in obtaining spare parts
SnowIce Clearance
When winter weather conditions requirethe paths and steps round the residences
will be gritted and where necessary snowand ice cleared i possible by 10am The
University Estates and Facilities ManagementDepartment are responsible or dealing withsnow and ice clearance
I there is significant snowall announcements
will be made on the Universityrsquos website toinorm you o any special arrangements at
surreyacukalert
Typical fault Target response time for first inspection
Health and Safety related repairs eg gas leaks
dangerous electrical faults lift entrapment 1 hour
Urgent repairs eg water leaks failure of heating
water or electrical systems lock failure 3 hours
Routine repairs eg faulty showers or toilets
sticking doors flickering lights 3 days
Routine repairs eg faulty windows or glazing
dripping taps 7 days
Non urgent repairs eg decoration
minor paving issues furniture repairs 20 days
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University of Surrey 17surreyacuk
SECURITY HEALTH
A N D S A F E T Y
You are required to conduct yourself responsibly
and in a safe manner that is compatible with
the health safety and wellbeing of your fellow
residents and the buildings in which you live
It is an offence in law to interere with or misuse anything
provided in the interests o health and saety including fire
detection systems fire alarms and fire-fighting equipment TheUniversity will take disciplinary action against any resident
ound to be endangering the welare o other residents ormembers o the University Community
A copy o the University Health and Saety Policy can be
viewed at surreyacukhsd
Emergencies
In case o an emergency please contact Security on extension3333 or +44 (0)1483 683333 rom mobile phones
On Stag Hill campusManor Park in an emergency (medicalfire assault etc) always contact Security They will then come
directly to the incident and wi ll also contact the EmergencyServices or you
At Hazel Farm and Bellerby Court please call 999 or theAmbulance Service Fire Brigade or Police As soon as possible
aferwards contact University Security to inorm them that theEmergency Services have been called
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University of Surrey 19surreyacuk
Electrical Safety
All electrical supplies in the Residences
operate at 230 volts and i used incorrectly cangive atal electric shocks Faulty or damaged
electrical equipment can also cause fires
The electrical equipment provided by theUniversity is routinely checked to ensure itis sae I you bring electrical equipment into
the residences it must be in good conditionand be fitted with a UK 3-pin plug with a
use Continental two or three -pin plugs andadaptors should not be used The University
reserves the right to remove withoutwarning electrical appliances it deems to beunsae or appliance leads that are not CE or
BS kite-marked
For your own saety and that o your ellowresidents you must stop using equipment
immediately i you notice the ollowingdanger signs
raquo Plugs or wall sockets which are overheatingor are scorched or cracked
raquo Cables or wires which are loose exposed orraying
raquo A burning smell when appliances are
switched onraquo Fuses which blow requently
I you are concerned about any o the electrical
installations or appliances in your Residenceplease speak to your Court Reception
Fire Safety
I you find a fire sound the alarmimmediately by hitting the nearest alarm callpoint ndash they are usually near the entrance
to your flatfloor When you hear a loudelectronic siren anywhere in the University
this means a fire evacuation and you and anyguests must leave the building immediatelyand go to your designated assembly point or
Court Reception i directed to do so You mustonly return to the building when a Fire Officer
or Security Officer instructs you to do so
The fire-fighting apparatus is supplied oruse only in an emergency I you do have to
use this equipment please report this to yourCourt Reception as soon as possible so it canbe replaced Tampering with any fire saety
equipment eg fire alarms unnecessarilydischarging fire extinguishers propping
open fire doors or covering sm oke detectorsis a serious offence Any resident oundmisusing saety equipment will be fined
may be required to leave the residence andcould be reported to the Police or Criminal
Investigation
Fire evacuation practices are arranged duringthe First Semester You are required to co-
operate with the instructions o Universitystaff during practice evacuations I you havea disability the University Fire Saety Officer
will advise you about sae evacuation in theevent o a fire Please note that fire escapes
exits should only be used in emergencies
Nearly all the fires in student housing start
in the kitchen and most i nvolve cookingas a result residents must never leave their
cooking unattended They should takereasonable steps to prevent a fire eg never
filling a pan more than one-third ull o oilkeeping grill pans clean not putting teatowels on a hob directly afer use and b eing
especially cautious i they are under theinfluence o alcohol or any other medication
Gas Safety
I you smell gas you should report this to
University Security by dialling extension3333 rom any University phone or+44 (0)1483 683333 rom mobile phones
Gas appliances in the Residences areserviced and saety checked annually bylsquoGas Saersquo qualified contractors Landlords
Gas Saety Certificates are displayed inrelevant buildings and are also available
to view by prior arrangement at theAccommodation Office
General Health and Safety
raquo I you have an accident or a lsquonear missrsquoaccident or you spot a saety hazard you should
report this to your Court Reception or toAccommodation Services or University 24 HourSecurity Office All accidents must be ormally
reported on a University Incident Report Formraquo Bicycles additional urniture or other large
items may not be brought into Residence
buildings they must not be stored externallywhere they obstruct access to doors or stairs
raquo You must not obstruct doors corridors stairsor communal areas
raquo You may not burn candles joss sticks or usenaked flames or lsquohookahrsquo pipes in Res idences
The use o candles or other naked flames inUniversity accommodation is prohibited
raquo Residents are not allowed to bring into the
Courts any substance or equipment whichmight be hazardous to health or saety eg
petrol solvents Nitric Oxide Synthase (NOS)laboratory equipment etc
raquo You may not bring weapons or replicaweapons into the Courts including guns airguns swords knives etc
raquo Residents who have children are responsibleor their saety whilst in University buildings
English Law does not speciy a particular ageat which a child can be lef unsupervisedHowever parents may be prosecuted i they
leave a child alone lsquoin a manner which islikely to cause unnecessary suffering or
injury to healthrsquo (Children and Young PersonsAct 1933) University residences should
be regarded as high risk areas or youngchildren Babies and toddlers should never belef alone in any circumstances
raquo University staff have the right to carry outtheir duties without ear o intimidation
and abuse Such behaviour directed at s taffis a very serious offence and will lead todisciplinary action
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University of Surrey 21surreyacuk
P O L I C I E S
Policy for Accommodating
Students with Disabilities
There are study bedrooms designed orstudents with disabilities and other specialneeds within most o the Courts o Residence
These include rooms or wheelchair usersdea students and or students whose
disability requires additional space orspecial equipment
The University recognises that in exceptional
cases students who are severely disabledor suffer rom mental health disabilityor severe medical impairment could not
attend University unless they are offeredUniversity accommodation Accommodation
Services will consider applicantsrecommended by Centre o Wellbeing or theDisability Coordinator in accordance with
University policies and subject to suitableaccommodation being available
Students with significant special needs areadvised to visit our campus prior to arrival to
discuss their requirements and view the typeo acilities available
The existence or pre-existence o d isordersthat are well controlled and have responded
to medical treatment even though there isa continuation o medical treatment does
not necessarily constitute grounds orUniversity accommodation Examples oconditions not normally considered are
ndash urinary tract inections irritable bowelsyndrome asthma dyslexia eczema well-
managed diabetes or epilepsy
Allocation Policy
The lsquoAccommodation Allocation Policyrsquois reviewed annually by the University
in conjunction with the Studentsrsquo UnionChanges o the policy are recommended tothe Commercial Affairs Committee which
normally decides the policy in November
The current policy can be viewed atsurreyacukaccommodation
Application Procedure
New students are invited to apply or
accommodation rom March each yearUndergraduate students have placesconfirmed during August and September
Postgraduate students have places confirmedafer the University receives an agreed
proportion o your course ees usually duringAugust and September
The majority o applications are made usingan on-line system and confirmations o
allocation are emailed to you
Eligible continuing students are able toapply or accommodation online during
late Novemberearly December Detailscan be ound online at surreyacuk
accommodation Applicants will be inormedi they have been successul in the firstinstance by the end o February
Complaints
I you have a complaint you should firsttry to resolve it inormally Please see the
ront o this Guide or details o which areato contact I you are unsure please contactAccommodation Services
I you are not satisfied with the outcome
you may make a written complaint toAccommodation Services A response will
normally be given in five working days
I you are unhappy about the way that your
complaint has been dealt with then you mayrequest to have the complaint reviewed Details
can be given via Accommodation Services
Contractual Relationship
Students living in University-ownedaccommodation are licensees Your licence is
granted because o your intention to ollow acourse o study at the University I you cease toollow a course o study at the University you
will be required to leave residence
Your contractual agreement is or a fixed periodand i you decide to leave your residence beore
the end o that fixed period you will still berequired to pay rent or the ull duration
When you apply or accommodation youhave to agree to abide by the lsquoConditions
o Residencersquo set out b elow These are animportant part o your licence agreement
or tenancy
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surreyacuk University of Surrey 23
PAYING FOR YOUR ROOM
When do I need to pay for my room
We will send you an invoice by email to your University EmailAccount within14 days o arrival and this will show your ldquoPay
byrdquo date
What should I do if I do not receive an invoice
Wait or 14 days afer you have arrived and re-check yourUniversity Email Account I the invoice has still not beenemailed to you contact the Accommodation Services their
contact details are at the back o this booklet
How do I pay my Residence Fees
When you receive your invoice read both pages o the invoicecareully as these will have all the inormation you need to pay
Method 1
Pay in ull by the ldquoPay byrdquo date shown on page 1 o yourinvoice by card on our website surreyacukaccommodation
payment
Method 2
I you are staying or more than 16 weeks you wi ll be offeredthe chance to pay in instalments See page two o your invoice
or details
Contact Accommodation Services i you have not received
your invoice within 14 days o arrival or have a queryregarding the rent you have been charged I you have
concerns about your ability to pay please contact the Student
Finance Team in the Student Services Centre
See back o booklet or contact inormation
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University of Surrey 25surreyacuk
C O N D I T I O N S O F R E S I D E N C E
Abandoned PropertyYou may not leave property behind anywherein the Court afer you vacate your room I
any property is ound in or about your roomafer you have lef (including property lef
in or around any other part o the Universityeg cycles in Court cycle sheds) then theUniversity may dispose o such property in
the manner it finds appropriate
Access to Your Accommodation
I you report a ault inside your bedroom orflat you give permission or maintenance
staff to enter and rectiy the ault I we needaccess to your accommodation to carry out
routine maintenance or inspections orexample annual electrical equipment testingwersquoll give you at least 48 hours notice o
when this is due to happen In an emergency
or example a fire alert or flood we may enteryour accommodation without giving notice
The University reserves the right to enteryour accommodation i they have reasonablegrounds to suspect that there is a breach o
the Conditions o Residences or the welareo any resident is at risk In exceptional
circumstances the University may conduct asearch o a room
ArrivalArrival instructions will be sent to youvia email Yoursquoll normally be allocated a
room rom the weekend beore your coursestarts Please check your Allocation Letter
to confirm your arrival date Internationalstudents may be admitted up to our daysearlier i they are participating in the
International Orientation
Bicycles
Bicycles may not be brought into Residencebuildings There are lockable bicycle stores
available in each Court o Residence
Business Use
Residents may not operate a business in orrom University accommodation
Cleaning
You are expected to keep your room and
communal areas in a clean tidy and hygieniccondition and equipment is provided or
this Most communal areas are in additioncleaned periodically by cleaning staff Whenyou depart you must leave your room (and
shower room where applicable) clean andtidy and empty o rubbish
Residents o amily flats and Hazel Farm areresponsible or removing waste to externalcollection points
The University reserves the right to charge
residents or excess cleaning i hygiene andcleanliness all below a reasonable standard
in bedrooms andor communal areasThe accommodation is inspected prior todeparture and residents may be charged or
excess cleaning
Council Tax
Full time students living in Universityresidences are exempt rom Council Tax
Residents o amily accommodation are liableto pay Council Tax which is collected by the
University with and in addition to rent The
amount o Council Tax depends on the size othe flat and circumstances o the amily
Damage
Yoursquoll be held responsible or damage in yourroom beyond air wear and tear Rooms are
inspected prior to departure and yoursquoll beinvoiced or the cost o repairing any damageYou are expected to maintain the security o
communal areas by locking outer doors whenyou go in or out Damage in communal areas
is the responsibility o the whole floor orhouse and will be charged accordingly
Residents are responsible to pay or non-
return or loss o keys or returning urnitureto its original position and or deterioration o
urniture fittings or structure o the room orcommunal areas not due to air wear and tear
and any additional cleaning required Roomsflats are inspected at intervals throughout theyear and beore departure Any charges due
will be invoiced
Data Protection
Personal data collected on your
accommodation application will be held onthe University database or administrativepurposes It will be processed in accordance
with the statutory Data Protection Principlesand the Universityrsquos registration under the Data
Protection Acts 1984 amp 1998 The University is
required to disclose your name and campusaddress to Guildord Borough Council toenable the electoral roll to be updated
The Conditions of Residence are the rules and policies of residence
When you apply for accommodation you have to agree to abide by the
Conditions of Residence and these are an important part of your licence
agreement or tenancy (see PoliciesContractual Relationship)
The University reserves the right to introduce such changes to the
Conditions of Residence as may be necessary or desirable
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Departure and Giving Notice to
Leave Early
You are required to vacate your
accommodation and return keys by middayon the end date stated in your Allocation
Letter or tenancy There are no on campusstorage acilities or residentsrsquo belongings butAccommodation Services can supply details
o local storage companies
I you decide to move out o residence beorethe end date o your licence or tenancy you
must give notice to leave by letter email orby using a Withdrawal Form available atAccommodation Services
Residents may give notice to leave theirresidence at the end o the First SemesterNotice must be received in writing no later
than 4 December 2015 and you must vacateyour room by 30 January 2016
I you wish to vacate your room earlier than30 January you can advise Accommodation
Services o your intentions Please note thatyou may be liable or the payment o your
room rent up to 30 January 2016 unless weare able to re-let your room earlier In theevent that we are able to arrange a re-let you
need only pay until the date that the newtenant moves in
I notice is not received on or beore4 December 2015 no rebate o rent will b e
given i you decide to leave beore the enddate specified in your allocation letter
unless we are able to re-let your room Thisapplies even i your move-in date is afer
4 December 2015 I you leave beore the endo your licence or tenancy yoursquoll be requiredto continue paying until your account is
cleared in ull
I you cease to be a student because you
withdraw rom your course or the Universityterminates your course your licence to
occupy University Accommodation andthereore your liability or rent ceases whenyou move out and return the key Please
ensure you notiy Accommodation Servicesin writing o your intended move-out date so
all necessary arrangements can be made
Deposits
Residents are required to pay an advanced
payment o pound250 this will be credited to yourrent invoice afer you move in I you do not
move in the advanced payment will be usedto offset any loss o rent until a replacement
tenant is ound including an admin ee
Drug Misuse
The possession o illegal drugs is a criminaloffence and possession with intent to supplyis a more serious offence It is also an offence
or the University to allow drugs to be used inpremises it owns or manages It is thereore the
policy o the University not to tolerate the useo illegal drugs in student residences Students
ound to be using or in the possession o anyillegal drug including cannabis or who allowillegal drugs to be used in their study bedroom
will receive a substantial fine a final warningand instructions to cease their illegal activities
immediately I the studentrsquos behaviour alsoindicates that they are unsuited to communalliving they may be asked to leave residences
(see Misconduct)
The University will inorm the Police o anystudent suspected o dealing in drugs The
University also reserves the right to provideinormation to the Police about students oundto be using or in possession o illegal drugs
Electoral Registration
Students in residence in the middle o
October will be included on an annual returnmade to Guildord Borough Council which
is used to prepare the Electoral Roll Werecommend that you also register to vote at
your home address in case an election occursduring a vacation
Electrical Appliances
Residents may not install or use any heater
iron kettle ridge reezer washing machinemicrowave or other cooking equipmentin their bedroom Under no circumstances
should electrical outlets or appliances be
interered with or overloaded Multi-socketadapters should be CE or BS kite-marked andhave a use and lsquoonrsquo indicator light Kitchenappliances must have a 3-pin UK used plug
Un-used continental plugs and adaptors arenot permitted The University reserves the right
to remove without warning unsae electricalappliances or non-UK standard appliance leads
that are not CE or BS kite-marked
Furniture
Items should be kept in the room they areprovided You are expected to return all
urniture to its original position when youvacate your accommodation
Guests
You are responsible or the behaviour o your
guests and must accompany them at all times
ensuring that they comply with all relevantparts o these Conditions Guests are not
permitted in your accommodation between11pm and 8am Guest rooms may be booked
via Accommodation Services
Health and Safety
Residents are required to conduct themselves
in a responsible and sae manner at all timesThe instructions and guidance in the lsquoHealth
and Saetyrsquo section o the lsquoResidents Guidersquoorm part o the lsquoConditions o Residencersquo
Inventory
An inventory orm will be emailed to you
and you are advised to record the conditiono the room and urniture when you arriveThe inventory can either be emailed to
Accommodation Services or returned to yourCourt Reception
Keys and LocksA charge o pound20 will be made i you ail to
return your room key or security ob whenyou vacate your room I keys or security obs
are lost or broken a charge o pound20 is made orreplacements An additional charge o pound75 is
made i a lock change is necessary Residentsmay not change locks or add locks or alarmsto their rooms
I you need a replacement key or security ob
you can obtain this on payment o pound20 atAccommodation Services or at Manor ParkReception Out o office hours you should
go to your Court Reception When they areclosed the 24 hour Security Office in Senate
House will assist you usually by letting youinto your room
University of Surrey 27surreyacuk
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Misconduct
Full details o the Universityrsquos disciplinary
procedures may be ound on the Universitywebsite wwwsurreyacukcurrentstudents
Misconduct relating to incidents in or
around the Residences is dealt with throughan escalating system o penalties issued bythe Wardens
An offence may lead to a Warning and
may be accompanied by a fine up to pound200depending on the seriousness o the offence
The Warden has the authority to move astudent to alternative accommodation withimmediate effect pending investigation o an
alleged act o serious misconduct
I through an act o serious misconduct orthrough repeated misconduct a student
demonstrates they are not suited tocommunal living they will be required toleave residence I a penalty is issued there
exists a provision or appeal
Under no circumstances may a student whohas been required to leave residence re-apply
or University accommodation during thatacademic year and they may be excludedrom applying or uture years i deemed
appropriate by a Disciplinary Panel
Noise
There is a level o noise associated with living
within a communal environment and noisecan become an issue when many people live
in close proximity to each other You mustnot make excessive noise at any time o the
day or night In addition there should beminimal noise audible outside the room youare in between 11pm and 8am (quiet hours)
When deciding i noise is excessive the
ollowing points will be considered
raquo Has a complaint(s) been receivedraquo Possible impact on other residents and
members o the Universitylocal community
raquo Level o noise being created and the timeo day
raquo Have previous complaints been made
I in the judgment o a member o UniversityStaff (this will mainly be a member o theWardening Team or Security Department)
the noise is deemed to be excessive andor intrusive then the level o noise will be
required to be reduced imm ediately theitem creating the noise can be confiscatedand urther disciplinary action may be
taken i appropriate
To ensure that the above conditions aremet we recommend that headphones are
used or listening to music and other audiooutput during quiet hours and residentsconsider their use i they wish to listen to
items at high volume
Within any large organisation on occasionthere will be events incidents or works that
may cause disruption to other memberso the organisation Whilst the Universitywill seek to minimise these occurrences
and to inorm residents whenever possiblethere may be times where disruption is
unavoidable
University of Surrey 29surreyacuk
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Room Changes Swaps
You may not change rooms without the
agreement o Accommodation ServicesThose who swap rooms without prior
permission will ace disciplinary action thatcan include a fine and maybe excluded rom
accommodation in uture years Room swapswhere two residents agree to swap roomswith each other are permitted rom late
October Further details will be emailed toresidents or you can contact Accommodation
Services An administration ee o pound50 ischarged per resident or a room swap
In exceptional circumstances with supportrom Centre o Wellbeing or Student Advice
a room change may be permitted For urtherdetails and to collect the appropriate orm
please visit Accommodation Services
In exceptional circumstances and withprior consultation the University reservesthe right to move residents to alternative
accommodation
Security of Rooms and Property
Whenever you leave your room you should
lock your room door and the outside orstaircase door I your room is on the groundfloor you should also latch your window
closed This ensures security or everyoneThe University accepts no liability or any loss
o or damage to your personal belongings
Single Sex flatsfloors
Students occupying rooms in single sex flatsor floors may not have visitors o the opposite
sex afer 10pm on any night o the week
Smoking
Residents or their guests may not smoke
or use an electronic cigarette inside anyUniversity building or in the entrance to or
close to windows or vents o any buildingincluding the Residences This rule includes
a ban on smoking within individual studentbedrooms Failure to comply with thisregulation will result in disciplinary action
being taken
Sub-letting of Rooms
Accommodation is available or the exclusiveuse o the person to whom it is let whilst
they are a ull time registered student o the
University You may not sub-let or allowanyone else to use your room ailure to complywith this regulation will result in disciplinaryaction being taken see the Misconduct section
or more details Overnight guests should bebooked into guest rooms Please note random
spot-checks occur throughout the year to checkthe ID o residents
Summer Vacation Residence
You can apply or residence during the
summer vacation Applications can be madethrough the online store afer the Easter
vacation Further details can be ound on theAccommodation web pages No reduction orent is given or periods spent away rom the
University in vacations Normal Conditions oResidence apply to vacation periods
Television
There are TV rooms in the Residences with
Bellerby residents able to use acilitiesat Manor Park I you own or operate a
television in your room you must have yourown TV licence A TV licence i s also required
i you watch live television on a computer
You are not allowed to attach aerials or
satellite dishes internally or externally to anyresidence buildings
Parking
There is no parking or residents on Stag Hill
campus and at Manor Park
As a condition o having a place in Residencestudents who are resident in all Courts (except
Hazel Farm) may not bring a car or other our-wheeled motor vehicle on to the Universitygrounds and while in residence undertake
not to keep one on the public roads within thelsquoexclusion zonersquo used or deciding eligibility
or parking permits
Students resident at Hazel Farm may parkree o charge in designated spaces at HazelFarm Residents o Hazel Farm are not eligible
or permits to park on Stag Hill campusduring office hours There is a limited number
o spaces or students resident at BellerbyCourt who may apply or a parking permitrom the contractor who is responsible or all
parking matters in the vicinity o the Court
Student residents may park a motorcycle onany University campus i it is registered with
the Security Department and is parked withina marked motorcycle bay
Full details o the University ParkingRegulations can be ound at
surreyacukcurrentstudentscampus
transport
Parties
The Residences and surrounding areas are not
suitable or large parties I you wish to holda party within or outside o your Court or
small groups o riends you must first obtainpermission one week in advance rom your
Warden who may grant permission subjectto rules which include accepting liability or
any charges resulting rom the party Partiesare allowed on Friday or Saturday nightsonly outside o designated exam periods A
ull copy o the partybarbeque regulations isavailable rom the Wardensrsquo website
Pets
You may not keep pets in your residence
Posters
You may not post notices other than
those or RAG publicity or student electioncampaigns in your windows or in any other
part o the Court except on notice boards
Rent
You will receive an email to your University oSurrey email account rom Accommodation
Services containing your rent invoice Theinvoice includes details o how to go onlineand make payment I you donrsquot get this email
within 14 days o moving in please contactAccommodation Services Contact details are at
the back o this handbook
Rents are payable or the whole periodspecified in your Accommodation agreementNo rebate is given i you arrive late or leave
beore the end o the period specified in yourAccommodation agreement
Rent may be paid in ull or the year or in
instalments You are encouraged to use theUniversity on-line payment system to m akepayments
You are responsible or payment by the
dates indicated on the invoice I payment isnot received within 28 days o your taking
up residence your licence to occupy maybe terminated I you are having difficulties
paying your rent you must contact theStudent Finance Team as soon as possibleContact details are at the back o this booklet
Rents are reviewed annually by theUniversity and are confirmed by the
Executive Board Rents normally increase inSeptember and are in orce or the ollowing
academic year
Accommodation Services reserves the rightto withhold University accommodation roma student who it has been established owes
rent to the University or a private landlord
University of Surrey 31surreyacuk
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surreyacuk University of Surrey 33
USEFUL CONTACTS
Accommodation Services
Philip Marchant Building
E accommodationsurreyacuk
T +44 (0)1483 682466
Open Mon to Fri 10am to 5pm
facebookcomSurreyResidenceExperience
Security
Ground Floor Senate House
T +44 (0)1483 682002
Emergencies (internal) 3333
Emergencies +44(0)1483 683333
Court Receptions
Stag Hill Reception
Stag Hill Court University Court
Millennium House
E staghillreceptionsurreyacuk
T +44 (0)1483 689078
Open Mon to Fri 8am to 7pm
and Sat 8am to 12 Noon
Battersea Reception
Battersea Court Surrey CourtE batterseareceptionsurreyacuk
T +44 (0)1483 682473
Open Mon to Fri 8am to 11pm
and Sat 8am to 12 Noon
Cathedral Reception
Cathedral Court International House
Twyford Court
E cathedralreceptionsurreyacuk
T +44 (0)1483 682468
Open Mon to Fri 8am to 7pm
and Sat 8am to 12 Noon
Manor Park Reception
Manor Park Bellerby Court
E manorparkreceptionsurreyacuk
T +44 (0)1483 683500
Open Mon to Fri 8am to 11pm
Sat amp Sun 10am to 2pm (Security presence 247)
Hazel Farm Caretakerrsquos Office
Hazel Farm
E accommodationsurreyacuk
T +44(0)1483 683536
Student Life Mentoring
Student Services Centre
E mentoringsurreyacuk
T +44 (0)1483 68 3510 6694 4824
facebookcomsurreystudent
Twitter surreystudent
Estates and Facilities Helpdesk
(online reporting of maintenance issues)
httparchibussurreyacukstudenthelpdesk
indexcfm
Look for this button on the Accommodation
Services website
Finance
Student Receivables (rent payments)
Student Services Centre
E student-receivablessurreyacuk
IT Services
(Room internet ndash Surrey ResNet)
Contact your Court Reception to arrange for a
ResNet Advisor to visit
E usersupportsurreyacuk
Wardens
Please see contact details posted within your
accommodation or follow the link below to the
Wardensrsquo website
surreyacukcurrentstudents
accommodationwardens
Wardens can also be contacted by the email
addresses below
Battersea Court and Surrey Courtbatterseaampsurreywardensurreyacuk
Cathedral Court and Guildford Court
cathedralampguildfordwardensurreyacuk
International House and Twyford Court
interamptwyfordwardensurreyacuk
Manor Park and Bellerby Court
manorparkwardensurreyacuk
Hazel Farm
hazelfarmwardensurreyacuk
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Accommodation Services
Philip Marchant Building
University of Surrey
Guildord Surrey GU2 7XH UK
T +44 (0)1483 682 466
E accommodationsurreyacuk
wwwfacebookcom
SurreyResidenceExperience
surreyacukaccommodation
Disclaimer
Every effort has been made to ensure the accuracy of the information contained in this
publication at the time of going to press (June 2015) The University undertakes all reasonable
steps to provide the services described in this guide but reserves the right however to introduce
changes to the information given Should industrial action or circumstances beyond the control
of the University interfere with its ability to provide services the University undertakes to use
all reasonable steps to minimise any resultant disruption Please refer to our website for up-
to-date information
June 2015
7335 0515
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University of Surrey 17surreyacuk
SECURITY HEALTH
A N D S A F E T Y
You are required to conduct yourself responsibly
and in a safe manner that is compatible with
the health safety and wellbeing of your fellow
residents and the buildings in which you live
It is an offence in law to interere with or misuse anything
provided in the interests o health and saety including fire
detection systems fire alarms and fire-fighting equipment TheUniversity will take disciplinary action against any resident
ound to be endangering the welare o other residents ormembers o the University Community
A copy o the University Health and Saety Policy can be
viewed at surreyacukhsd
Emergencies
In case o an emergency please contact Security on extension3333 or +44 (0)1483 683333 rom mobile phones
On Stag Hill campusManor Park in an emergency (medicalfire assault etc) always contact Security They will then come
directly to the incident and wi ll also contact the EmergencyServices or you
At Hazel Farm and Bellerby Court please call 999 or theAmbulance Service Fire Brigade or Police As soon as possible
aferwards contact University Security to inorm them that theEmergency Services have been called
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University of Surrey 19surreyacuk
Electrical Safety
All electrical supplies in the Residences
operate at 230 volts and i used incorrectly cangive atal electric shocks Faulty or damaged
electrical equipment can also cause fires
The electrical equipment provided by theUniversity is routinely checked to ensure itis sae I you bring electrical equipment into
the residences it must be in good conditionand be fitted with a UK 3-pin plug with a
use Continental two or three -pin plugs andadaptors should not be used The University
reserves the right to remove withoutwarning electrical appliances it deems to beunsae or appliance leads that are not CE or
BS kite-marked
For your own saety and that o your ellowresidents you must stop using equipment
immediately i you notice the ollowingdanger signs
raquo Plugs or wall sockets which are overheatingor are scorched or cracked
raquo Cables or wires which are loose exposed orraying
raquo A burning smell when appliances are
switched onraquo Fuses which blow requently
I you are concerned about any o the electrical
installations or appliances in your Residenceplease speak to your Court Reception
Fire Safety
I you find a fire sound the alarmimmediately by hitting the nearest alarm callpoint ndash they are usually near the entrance
to your flatfloor When you hear a loudelectronic siren anywhere in the University
this means a fire evacuation and you and anyguests must leave the building immediatelyand go to your designated assembly point or
Court Reception i directed to do so You mustonly return to the building when a Fire Officer
or Security Officer instructs you to do so
The fire-fighting apparatus is supplied oruse only in an emergency I you do have to
use this equipment please report this to yourCourt Reception as soon as possible so it canbe replaced Tampering with any fire saety
equipment eg fire alarms unnecessarilydischarging fire extinguishers propping
open fire doors or covering sm oke detectorsis a serious offence Any resident oundmisusing saety equipment will be fined
may be required to leave the residence andcould be reported to the Police or Criminal
Investigation
Fire evacuation practices are arranged duringthe First Semester You are required to co-
operate with the instructions o Universitystaff during practice evacuations I you havea disability the University Fire Saety Officer
will advise you about sae evacuation in theevent o a fire Please note that fire escapes
exits should only be used in emergencies
Nearly all the fires in student housing start
in the kitchen and most i nvolve cookingas a result residents must never leave their
cooking unattended They should takereasonable steps to prevent a fire eg never
filling a pan more than one-third ull o oilkeeping grill pans clean not putting teatowels on a hob directly afer use and b eing
especially cautious i they are under theinfluence o alcohol or any other medication
Gas Safety
I you smell gas you should report this to
University Security by dialling extension3333 rom any University phone or+44 (0)1483 683333 rom mobile phones
Gas appliances in the Residences areserviced and saety checked annually bylsquoGas Saersquo qualified contractors Landlords
Gas Saety Certificates are displayed inrelevant buildings and are also available
to view by prior arrangement at theAccommodation Office
General Health and Safety
raquo I you have an accident or a lsquonear missrsquoaccident or you spot a saety hazard you should
report this to your Court Reception or toAccommodation Services or University 24 HourSecurity Office All accidents must be ormally
reported on a University Incident Report Formraquo Bicycles additional urniture or other large
items may not be brought into Residence
buildings they must not be stored externallywhere they obstruct access to doors or stairs
raquo You must not obstruct doors corridors stairsor communal areas
raquo You may not burn candles joss sticks or usenaked flames or lsquohookahrsquo pipes in Res idences
The use o candles or other naked flames inUniversity accommodation is prohibited
raquo Residents are not allowed to bring into the
Courts any substance or equipment whichmight be hazardous to health or saety eg
petrol solvents Nitric Oxide Synthase (NOS)laboratory equipment etc
raquo You may not bring weapons or replicaweapons into the Courts including guns airguns swords knives etc
raquo Residents who have children are responsibleor their saety whilst in University buildings
English Law does not speciy a particular ageat which a child can be lef unsupervisedHowever parents may be prosecuted i they
leave a child alone lsquoin a manner which islikely to cause unnecessary suffering or
injury to healthrsquo (Children and Young PersonsAct 1933) University residences should
be regarded as high risk areas or youngchildren Babies and toddlers should never belef alone in any circumstances
raquo University staff have the right to carry outtheir duties without ear o intimidation
and abuse Such behaviour directed at s taffis a very serious offence and will lead todisciplinary action
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University of Surrey 21surreyacuk
P O L I C I E S
Policy for Accommodating
Students with Disabilities
There are study bedrooms designed orstudents with disabilities and other specialneeds within most o the Courts o Residence
These include rooms or wheelchair usersdea students and or students whose
disability requires additional space orspecial equipment
The University recognises that in exceptional
cases students who are severely disabledor suffer rom mental health disabilityor severe medical impairment could not
attend University unless they are offeredUniversity accommodation Accommodation
Services will consider applicantsrecommended by Centre o Wellbeing or theDisability Coordinator in accordance with
University policies and subject to suitableaccommodation being available
Students with significant special needs areadvised to visit our campus prior to arrival to
discuss their requirements and view the typeo acilities available
The existence or pre-existence o d isordersthat are well controlled and have responded
to medical treatment even though there isa continuation o medical treatment does
not necessarily constitute grounds orUniversity accommodation Examples oconditions not normally considered are
ndash urinary tract inections irritable bowelsyndrome asthma dyslexia eczema well-
managed diabetes or epilepsy
Allocation Policy
The lsquoAccommodation Allocation Policyrsquois reviewed annually by the University
in conjunction with the Studentsrsquo UnionChanges o the policy are recommended tothe Commercial Affairs Committee which
normally decides the policy in November
The current policy can be viewed atsurreyacukaccommodation
Application Procedure
New students are invited to apply or
accommodation rom March each yearUndergraduate students have placesconfirmed during August and September
Postgraduate students have places confirmedafer the University receives an agreed
proportion o your course ees usually duringAugust and September
The majority o applications are made usingan on-line system and confirmations o
allocation are emailed to you
Eligible continuing students are able toapply or accommodation online during
late Novemberearly December Detailscan be ound online at surreyacuk
accommodation Applicants will be inormedi they have been successul in the firstinstance by the end o February
Complaints
I you have a complaint you should firsttry to resolve it inormally Please see the
ront o this Guide or details o which areato contact I you are unsure please contactAccommodation Services
I you are not satisfied with the outcome
you may make a written complaint toAccommodation Services A response will
normally be given in five working days
I you are unhappy about the way that your
complaint has been dealt with then you mayrequest to have the complaint reviewed Details
can be given via Accommodation Services
Contractual Relationship
Students living in University-ownedaccommodation are licensees Your licence is
granted because o your intention to ollow acourse o study at the University I you cease toollow a course o study at the University you
will be required to leave residence
Your contractual agreement is or a fixed periodand i you decide to leave your residence beore
the end o that fixed period you will still berequired to pay rent or the ull duration
When you apply or accommodation youhave to agree to abide by the lsquoConditions
o Residencersquo set out b elow These are animportant part o your licence agreement
or tenancy
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surreyacuk University of Surrey 23
PAYING FOR YOUR ROOM
When do I need to pay for my room
We will send you an invoice by email to your University EmailAccount within14 days o arrival and this will show your ldquoPay
byrdquo date
What should I do if I do not receive an invoice
Wait or 14 days afer you have arrived and re-check yourUniversity Email Account I the invoice has still not beenemailed to you contact the Accommodation Services their
contact details are at the back o this booklet
How do I pay my Residence Fees
When you receive your invoice read both pages o the invoicecareully as these will have all the inormation you need to pay
Method 1
Pay in ull by the ldquoPay byrdquo date shown on page 1 o yourinvoice by card on our website surreyacukaccommodation
payment
Method 2
I you are staying or more than 16 weeks you wi ll be offeredthe chance to pay in instalments See page two o your invoice
or details
Contact Accommodation Services i you have not received
your invoice within 14 days o arrival or have a queryregarding the rent you have been charged I you have
concerns about your ability to pay please contact the Student
Finance Team in the Student Services Centre
See back o booklet or contact inormation
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University of Surrey 25surreyacuk
C O N D I T I O N S O F R E S I D E N C E
Abandoned PropertyYou may not leave property behind anywherein the Court afer you vacate your room I
any property is ound in or about your roomafer you have lef (including property lef
in or around any other part o the Universityeg cycles in Court cycle sheds) then theUniversity may dispose o such property in
the manner it finds appropriate
Access to Your Accommodation
I you report a ault inside your bedroom orflat you give permission or maintenance
staff to enter and rectiy the ault I we needaccess to your accommodation to carry out
routine maintenance or inspections orexample annual electrical equipment testingwersquoll give you at least 48 hours notice o
when this is due to happen In an emergency
or example a fire alert or flood we may enteryour accommodation without giving notice
The University reserves the right to enteryour accommodation i they have reasonablegrounds to suspect that there is a breach o
the Conditions o Residences or the welareo any resident is at risk In exceptional
circumstances the University may conduct asearch o a room
ArrivalArrival instructions will be sent to youvia email Yoursquoll normally be allocated a
room rom the weekend beore your coursestarts Please check your Allocation Letter
to confirm your arrival date Internationalstudents may be admitted up to our daysearlier i they are participating in the
International Orientation
Bicycles
Bicycles may not be brought into Residencebuildings There are lockable bicycle stores
available in each Court o Residence
Business Use
Residents may not operate a business in orrom University accommodation
Cleaning
You are expected to keep your room and
communal areas in a clean tidy and hygieniccondition and equipment is provided or
this Most communal areas are in additioncleaned periodically by cleaning staff Whenyou depart you must leave your room (and
shower room where applicable) clean andtidy and empty o rubbish
Residents o amily flats and Hazel Farm areresponsible or removing waste to externalcollection points
The University reserves the right to charge
residents or excess cleaning i hygiene andcleanliness all below a reasonable standard
in bedrooms andor communal areasThe accommodation is inspected prior todeparture and residents may be charged or
excess cleaning
Council Tax
Full time students living in Universityresidences are exempt rom Council Tax
Residents o amily accommodation are liableto pay Council Tax which is collected by the
University with and in addition to rent The
amount o Council Tax depends on the size othe flat and circumstances o the amily
Damage
Yoursquoll be held responsible or damage in yourroom beyond air wear and tear Rooms are
inspected prior to departure and yoursquoll beinvoiced or the cost o repairing any damageYou are expected to maintain the security o
communal areas by locking outer doors whenyou go in or out Damage in communal areas
is the responsibility o the whole floor orhouse and will be charged accordingly
Residents are responsible to pay or non-
return or loss o keys or returning urnitureto its original position and or deterioration o
urniture fittings or structure o the room orcommunal areas not due to air wear and tear
and any additional cleaning required Roomsflats are inspected at intervals throughout theyear and beore departure Any charges due
will be invoiced
Data Protection
Personal data collected on your
accommodation application will be held onthe University database or administrativepurposes It will be processed in accordance
with the statutory Data Protection Principlesand the Universityrsquos registration under the Data
Protection Acts 1984 amp 1998 The University is
required to disclose your name and campusaddress to Guildord Borough Council toenable the electoral roll to be updated
The Conditions of Residence are the rules and policies of residence
When you apply for accommodation you have to agree to abide by the
Conditions of Residence and these are an important part of your licence
agreement or tenancy (see PoliciesContractual Relationship)
The University reserves the right to introduce such changes to the
Conditions of Residence as may be necessary or desirable
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Departure and Giving Notice to
Leave Early
You are required to vacate your
accommodation and return keys by middayon the end date stated in your Allocation
Letter or tenancy There are no on campusstorage acilities or residentsrsquo belongings butAccommodation Services can supply details
o local storage companies
I you decide to move out o residence beorethe end date o your licence or tenancy you
must give notice to leave by letter email orby using a Withdrawal Form available atAccommodation Services
Residents may give notice to leave theirresidence at the end o the First SemesterNotice must be received in writing no later
than 4 December 2015 and you must vacateyour room by 30 January 2016
I you wish to vacate your room earlier than30 January you can advise Accommodation
Services o your intentions Please note thatyou may be liable or the payment o your
room rent up to 30 January 2016 unless weare able to re-let your room earlier In theevent that we are able to arrange a re-let you
need only pay until the date that the newtenant moves in
I notice is not received on or beore4 December 2015 no rebate o rent will b e
given i you decide to leave beore the enddate specified in your allocation letter
unless we are able to re-let your room Thisapplies even i your move-in date is afer
4 December 2015 I you leave beore the endo your licence or tenancy yoursquoll be requiredto continue paying until your account is
cleared in ull
I you cease to be a student because you
withdraw rom your course or the Universityterminates your course your licence to
occupy University Accommodation andthereore your liability or rent ceases whenyou move out and return the key Please
ensure you notiy Accommodation Servicesin writing o your intended move-out date so
all necessary arrangements can be made
Deposits
Residents are required to pay an advanced
payment o pound250 this will be credited to yourrent invoice afer you move in I you do not
move in the advanced payment will be usedto offset any loss o rent until a replacement
tenant is ound including an admin ee
Drug Misuse
The possession o illegal drugs is a criminaloffence and possession with intent to supplyis a more serious offence It is also an offence
or the University to allow drugs to be used inpremises it owns or manages It is thereore the
policy o the University not to tolerate the useo illegal drugs in student residences Students
ound to be using or in the possession o anyillegal drug including cannabis or who allowillegal drugs to be used in their study bedroom
will receive a substantial fine a final warningand instructions to cease their illegal activities
immediately I the studentrsquos behaviour alsoindicates that they are unsuited to communalliving they may be asked to leave residences
(see Misconduct)
The University will inorm the Police o anystudent suspected o dealing in drugs The
University also reserves the right to provideinormation to the Police about students oundto be using or in possession o illegal drugs
Electoral Registration
Students in residence in the middle o
October will be included on an annual returnmade to Guildord Borough Council which
is used to prepare the Electoral Roll Werecommend that you also register to vote at
your home address in case an election occursduring a vacation
Electrical Appliances
Residents may not install or use any heater
iron kettle ridge reezer washing machinemicrowave or other cooking equipmentin their bedroom Under no circumstances
should electrical outlets or appliances be
interered with or overloaded Multi-socketadapters should be CE or BS kite-marked andhave a use and lsquoonrsquo indicator light Kitchenappliances must have a 3-pin UK used plug
Un-used continental plugs and adaptors arenot permitted The University reserves the right
to remove without warning unsae electricalappliances or non-UK standard appliance leads
that are not CE or BS kite-marked
Furniture
Items should be kept in the room they areprovided You are expected to return all
urniture to its original position when youvacate your accommodation
Guests
You are responsible or the behaviour o your
guests and must accompany them at all times
ensuring that they comply with all relevantparts o these Conditions Guests are not
permitted in your accommodation between11pm and 8am Guest rooms may be booked
via Accommodation Services
Health and Safety
Residents are required to conduct themselves
in a responsible and sae manner at all timesThe instructions and guidance in the lsquoHealth
and Saetyrsquo section o the lsquoResidents Guidersquoorm part o the lsquoConditions o Residencersquo
Inventory
An inventory orm will be emailed to you
and you are advised to record the conditiono the room and urniture when you arriveThe inventory can either be emailed to
Accommodation Services or returned to yourCourt Reception
Keys and LocksA charge o pound20 will be made i you ail to
return your room key or security ob whenyou vacate your room I keys or security obs
are lost or broken a charge o pound20 is made orreplacements An additional charge o pound75 is
made i a lock change is necessary Residentsmay not change locks or add locks or alarmsto their rooms
I you need a replacement key or security ob
you can obtain this on payment o pound20 atAccommodation Services or at Manor ParkReception Out o office hours you should
go to your Court Reception When they areclosed the 24 hour Security Office in Senate
House will assist you usually by letting youinto your room
University of Surrey 27surreyacuk
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Misconduct
Full details o the Universityrsquos disciplinary
procedures may be ound on the Universitywebsite wwwsurreyacukcurrentstudents
Misconduct relating to incidents in or
around the Residences is dealt with throughan escalating system o penalties issued bythe Wardens
An offence may lead to a Warning and
may be accompanied by a fine up to pound200depending on the seriousness o the offence
The Warden has the authority to move astudent to alternative accommodation withimmediate effect pending investigation o an
alleged act o serious misconduct
I through an act o serious misconduct orthrough repeated misconduct a student
demonstrates they are not suited tocommunal living they will be required toleave residence I a penalty is issued there
exists a provision or appeal
Under no circumstances may a student whohas been required to leave residence re-apply
or University accommodation during thatacademic year and they may be excludedrom applying or uture years i deemed
appropriate by a Disciplinary Panel
Noise
There is a level o noise associated with living
within a communal environment and noisecan become an issue when many people live
in close proximity to each other You mustnot make excessive noise at any time o the
day or night In addition there should beminimal noise audible outside the room youare in between 11pm and 8am (quiet hours)
When deciding i noise is excessive the
ollowing points will be considered
raquo Has a complaint(s) been receivedraquo Possible impact on other residents and
members o the Universitylocal community
raquo Level o noise being created and the timeo day
raquo Have previous complaints been made
I in the judgment o a member o UniversityStaff (this will mainly be a member o theWardening Team or Security Department)
the noise is deemed to be excessive andor intrusive then the level o noise will be
required to be reduced imm ediately theitem creating the noise can be confiscatedand urther disciplinary action may be
taken i appropriate
To ensure that the above conditions aremet we recommend that headphones are
used or listening to music and other audiooutput during quiet hours and residentsconsider their use i they wish to listen to
items at high volume
Within any large organisation on occasionthere will be events incidents or works that
may cause disruption to other memberso the organisation Whilst the Universitywill seek to minimise these occurrences
and to inorm residents whenever possiblethere may be times where disruption is
unavoidable
University of Surrey 29surreyacuk
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Room Changes Swaps
You may not change rooms without the
agreement o Accommodation ServicesThose who swap rooms without prior
permission will ace disciplinary action thatcan include a fine and maybe excluded rom
accommodation in uture years Room swapswhere two residents agree to swap roomswith each other are permitted rom late
October Further details will be emailed toresidents or you can contact Accommodation
Services An administration ee o pound50 ischarged per resident or a room swap
In exceptional circumstances with supportrom Centre o Wellbeing or Student Advice
a room change may be permitted For urtherdetails and to collect the appropriate orm
please visit Accommodation Services
In exceptional circumstances and withprior consultation the University reservesthe right to move residents to alternative
accommodation
Security of Rooms and Property
Whenever you leave your room you should
lock your room door and the outside orstaircase door I your room is on the groundfloor you should also latch your window
closed This ensures security or everyoneThe University accepts no liability or any loss
o or damage to your personal belongings
Single Sex flatsfloors
Students occupying rooms in single sex flatsor floors may not have visitors o the opposite
sex afer 10pm on any night o the week
Smoking
Residents or their guests may not smoke
or use an electronic cigarette inside anyUniversity building or in the entrance to or
close to windows or vents o any buildingincluding the Residences This rule includes
a ban on smoking within individual studentbedrooms Failure to comply with thisregulation will result in disciplinary action
being taken
Sub-letting of Rooms
Accommodation is available or the exclusiveuse o the person to whom it is let whilst
they are a ull time registered student o the
University You may not sub-let or allowanyone else to use your room ailure to complywith this regulation will result in disciplinaryaction being taken see the Misconduct section
or more details Overnight guests should bebooked into guest rooms Please note random
spot-checks occur throughout the year to checkthe ID o residents
Summer Vacation Residence
You can apply or residence during the
summer vacation Applications can be madethrough the online store afer the Easter
vacation Further details can be ound on theAccommodation web pages No reduction orent is given or periods spent away rom the
University in vacations Normal Conditions oResidence apply to vacation periods
Television
There are TV rooms in the Residences with
Bellerby residents able to use acilitiesat Manor Park I you own or operate a
television in your room you must have yourown TV licence A TV licence i s also required
i you watch live television on a computer
You are not allowed to attach aerials or
satellite dishes internally or externally to anyresidence buildings
Parking
There is no parking or residents on Stag Hill
campus and at Manor Park
As a condition o having a place in Residencestudents who are resident in all Courts (except
Hazel Farm) may not bring a car or other our-wheeled motor vehicle on to the Universitygrounds and while in residence undertake
not to keep one on the public roads within thelsquoexclusion zonersquo used or deciding eligibility
or parking permits
Students resident at Hazel Farm may parkree o charge in designated spaces at HazelFarm Residents o Hazel Farm are not eligible
or permits to park on Stag Hill campusduring office hours There is a limited number
o spaces or students resident at BellerbyCourt who may apply or a parking permitrom the contractor who is responsible or all
parking matters in the vicinity o the Court
Student residents may park a motorcycle onany University campus i it is registered with
the Security Department and is parked withina marked motorcycle bay
Full details o the University ParkingRegulations can be ound at
surreyacukcurrentstudentscampus
transport
Parties
The Residences and surrounding areas are not
suitable or large parties I you wish to holda party within or outside o your Court or
small groups o riends you must first obtainpermission one week in advance rom your
Warden who may grant permission subjectto rules which include accepting liability or
any charges resulting rom the party Partiesare allowed on Friday or Saturday nightsonly outside o designated exam periods A
ull copy o the partybarbeque regulations isavailable rom the Wardensrsquo website
Pets
You may not keep pets in your residence
Posters
You may not post notices other than
those or RAG publicity or student electioncampaigns in your windows or in any other
part o the Court except on notice boards
Rent
You will receive an email to your University oSurrey email account rom Accommodation
Services containing your rent invoice Theinvoice includes details o how to go onlineand make payment I you donrsquot get this email
within 14 days o moving in please contactAccommodation Services Contact details are at
the back o this handbook
Rents are payable or the whole periodspecified in your Accommodation agreementNo rebate is given i you arrive late or leave
beore the end o the period specified in yourAccommodation agreement
Rent may be paid in ull or the year or in
instalments You are encouraged to use theUniversity on-line payment system to m akepayments
You are responsible or payment by the
dates indicated on the invoice I payment isnot received within 28 days o your taking
up residence your licence to occupy maybe terminated I you are having difficulties
paying your rent you must contact theStudent Finance Team as soon as possibleContact details are at the back o this booklet
Rents are reviewed annually by theUniversity and are confirmed by the
Executive Board Rents normally increase inSeptember and are in orce or the ollowing
academic year
Accommodation Services reserves the rightto withhold University accommodation roma student who it has been established owes
rent to the University or a private landlord
University of Surrey 31surreyacuk
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surreyacuk University of Surrey 33
USEFUL CONTACTS
Accommodation Services
Philip Marchant Building
E accommodationsurreyacuk
T +44 (0)1483 682466
Open Mon to Fri 10am to 5pm
facebookcomSurreyResidenceExperience
Security
Ground Floor Senate House
T +44 (0)1483 682002
Emergencies (internal) 3333
Emergencies +44(0)1483 683333
Court Receptions
Stag Hill Reception
Stag Hill Court University Court
Millennium House
E staghillreceptionsurreyacuk
T +44 (0)1483 689078
Open Mon to Fri 8am to 7pm
and Sat 8am to 12 Noon
Battersea Reception
Battersea Court Surrey CourtE batterseareceptionsurreyacuk
T +44 (0)1483 682473
Open Mon to Fri 8am to 11pm
and Sat 8am to 12 Noon
Cathedral Reception
Cathedral Court International House
Twyford Court
E cathedralreceptionsurreyacuk
T +44 (0)1483 682468
Open Mon to Fri 8am to 7pm
and Sat 8am to 12 Noon
Manor Park Reception
Manor Park Bellerby Court
E manorparkreceptionsurreyacuk
T +44 (0)1483 683500
Open Mon to Fri 8am to 11pm
Sat amp Sun 10am to 2pm (Security presence 247)
Hazel Farm Caretakerrsquos Office
Hazel Farm
E accommodationsurreyacuk
T +44(0)1483 683536
Student Life Mentoring
Student Services Centre
E mentoringsurreyacuk
T +44 (0)1483 68 3510 6694 4824
facebookcomsurreystudent
Twitter surreystudent
Estates and Facilities Helpdesk
(online reporting of maintenance issues)
httparchibussurreyacukstudenthelpdesk
indexcfm
Look for this button on the Accommodation
Services website
Finance
Student Receivables (rent payments)
Student Services Centre
E student-receivablessurreyacuk
IT Services
(Room internet ndash Surrey ResNet)
Contact your Court Reception to arrange for a
ResNet Advisor to visit
E usersupportsurreyacuk
Wardens
Please see contact details posted within your
accommodation or follow the link below to the
Wardensrsquo website
surreyacukcurrentstudents
accommodationwardens
Wardens can also be contacted by the email
addresses below
Battersea Court and Surrey Courtbatterseaampsurreywardensurreyacuk
Cathedral Court and Guildford Court
cathedralampguildfordwardensurreyacuk
International House and Twyford Court
interamptwyfordwardensurreyacuk
Manor Park and Bellerby Court
manorparkwardensurreyacuk
Hazel Farm
hazelfarmwardensurreyacuk
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Accommodation Services
Philip Marchant Building
University of Surrey
Guildord Surrey GU2 7XH UK
T +44 (0)1483 682 466
E accommodationsurreyacuk
wwwfacebookcom
SurreyResidenceExperience
surreyacukaccommodation
Disclaimer
Every effort has been made to ensure the accuracy of the information contained in this
publication at the time of going to press (June 2015) The University undertakes all reasonable
steps to provide the services described in this guide but reserves the right however to introduce
changes to the information given Should industrial action or circumstances beyond the control
of the University interfere with its ability to provide services the University undertakes to use
all reasonable steps to minimise any resultant disruption Please refer to our website for up-
to-date information
June 2015
7335 0515
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University of Surrey 19surreyacuk
Electrical Safety
All electrical supplies in the Residences
operate at 230 volts and i used incorrectly cangive atal electric shocks Faulty or damaged
electrical equipment can also cause fires
The electrical equipment provided by theUniversity is routinely checked to ensure itis sae I you bring electrical equipment into
the residences it must be in good conditionand be fitted with a UK 3-pin plug with a
use Continental two or three -pin plugs andadaptors should not be used The University
reserves the right to remove withoutwarning electrical appliances it deems to beunsae or appliance leads that are not CE or
BS kite-marked
For your own saety and that o your ellowresidents you must stop using equipment
immediately i you notice the ollowingdanger signs
raquo Plugs or wall sockets which are overheatingor are scorched or cracked
raquo Cables or wires which are loose exposed orraying
raquo A burning smell when appliances are
switched onraquo Fuses which blow requently
I you are concerned about any o the electrical
installations or appliances in your Residenceplease speak to your Court Reception
Fire Safety
I you find a fire sound the alarmimmediately by hitting the nearest alarm callpoint ndash they are usually near the entrance
to your flatfloor When you hear a loudelectronic siren anywhere in the University
this means a fire evacuation and you and anyguests must leave the building immediatelyand go to your designated assembly point or
Court Reception i directed to do so You mustonly return to the building when a Fire Officer
or Security Officer instructs you to do so
The fire-fighting apparatus is supplied oruse only in an emergency I you do have to
use this equipment please report this to yourCourt Reception as soon as possible so it canbe replaced Tampering with any fire saety
equipment eg fire alarms unnecessarilydischarging fire extinguishers propping
open fire doors or covering sm oke detectorsis a serious offence Any resident oundmisusing saety equipment will be fined
may be required to leave the residence andcould be reported to the Police or Criminal
Investigation
Fire evacuation practices are arranged duringthe First Semester You are required to co-
operate with the instructions o Universitystaff during practice evacuations I you havea disability the University Fire Saety Officer
will advise you about sae evacuation in theevent o a fire Please note that fire escapes
exits should only be used in emergencies
Nearly all the fires in student housing start
in the kitchen and most i nvolve cookingas a result residents must never leave their
cooking unattended They should takereasonable steps to prevent a fire eg never
filling a pan more than one-third ull o oilkeeping grill pans clean not putting teatowels on a hob directly afer use and b eing
especially cautious i they are under theinfluence o alcohol or any other medication
Gas Safety
I you smell gas you should report this to
University Security by dialling extension3333 rom any University phone or+44 (0)1483 683333 rom mobile phones
Gas appliances in the Residences areserviced and saety checked annually bylsquoGas Saersquo qualified contractors Landlords
Gas Saety Certificates are displayed inrelevant buildings and are also available
to view by prior arrangement at theAccommodation Office
General Health and Safety
raquo I you have an accident or a lsquonear missrsquoaccident or you spot a saety hazard you should
report this to your Court Reception or toAccommodation Services or University 24 HourSecurity Office All accidents must be ormally
reported on a University Incident Report Formraquo Bicycles additional urniture or other large
items may not be brought into Residence
buildings they must not be stored externallywhere they obstruct access to doors or stairs
raquo You must not obstruct doors corridors stairsor communal areas
raquo You may not burn candles joss sticks or usenaked flames or lsquohookahrsquo pipes in Res idences
The use o candles or other naked flames inUniversity accommodation is prohibited
raquo Residents are not allowed to bring into the
Courts any substance or equipment whichmight be hazardous to health or saety eg
petrol solvents Nitric Oxide Synthase (NOS)laboratory equipment etc
raquo You may not bring weapons or replicaweapons into the Courts including guns airguns swords knives etc
raquo Residents who have children are responsibleor their saety whilst in University buildings
English Law does not speciy a particular ageat which a child can be lef unsupervisedHowever parents may be prosecuted i they
leave a child alone lsquoin a manner which islikely to cause unnecessary suffering or
injury to healthrsquo (Children and Young PersonsAct 1933) University residences should
be regarded as high risk areas or youngchildren Babies and toddlers should never belef alone in any circumstances
raquo University staff have the right to carry outtheir duties without ear o intimidation
and abuse Such behaviour directed at s taffis a very serious offence and will lead todisciplinary action
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University of Surrey 21surreyacuk
P O L I C I E S
Policy for Accommodating
Students with Disabilities
There are study bedrooms designed orstudents with disabilities and other specialneeds within most o the Courts o Residence
These include rooms or wheelchair usersdea students and or students whose
disability requires additional space orspecial equipment
The University recognises that in exceptional
cases students who are severely disabledor suffer rom mental health disabilityor severe medical impairment could not
attend University unless they are offeredUniversity accommodation Accommodation
Services will consider applicantsrecommended by Centre o Wellbeing or theDisability Coordinator in accordance with
University policies and subject to suitableaccommodation being available
Students with significant special needs areadvised to visit our campus prior to arrival to
discuss their requirements and view the typeo acilities available
The existence or pre-existence o d isordersthat are well controlled and have responded
to medical treatment even though there isa continuation o medical treatment does
not necessarily constitute grounds orUniversity accommodation Examples oconditions not normally considered are
ndash urinary tract inections irritable bowelsyndrome asthma dyslexia eczema well-
managed diabetes or epilepsy
Allocation Policy
The lsquoAccommodation Allocation Policyrsquois reviewed annually by the University
in conjunction with the Studentsrsquo UnionChanges o the policy are recommended tothe Commercial Affairs Committee which
normally decides the policy in November
The current policy can be viewed atsurreyacukaccommodation
Application Procedure
New students are invited to apply or
accommodation rom March each yearUndergraduate students have placesconfirmed during August and September
Postgraduate students have places confirmedafer the University receives an agreed
proportion o your course ees usually duringAugust and September
The majority o applications are made usingan on-line system and confirmations o
allocation are emailed to you
Eligible continuing students are able toapply or accommodation online during
late Novemberearly December Detailscan be ound online at surreyacuk
accommodation Applicants will be inormedi they have been successul in the firstinstance by the end o February
Complaints
I you have a complaint you should firsttry to resolve it inormally Please see the
ront o this Guide or details o which areato contact I you are unsure please contactAccommodation Services
I you are not satisfied with the outcome
you may make a written complaint toAccommodation Services A response will
normally be given in five working days
I you are unhappy about the way that your
complaint has been dealt with then you mayrequest to have the complaint reviewed Details
can be given via Accommodation Services
Contractual Relationship
Students living in University-ownedaccommodation are licensees Your licence is
granted because o your intention to ollow acourse o study at the University I you cease toollow a course o study at the University you
will be required to leave residence
Your contractual agreement is or a fixed periodand i you decide to leave your residence beore
the end o that fixed period you will still berequired to pay rent or the ull duration
When you apply or accommodation youhave to agree to abide by the lsquoConditions
o Residencersquo set out b elow These are animportant part o your licence agreement
or tenancy
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surreyacuk University of Surrey 23
PAYING FOR YOUR ROOM
When do I need to pay for my room
We will send you an invoice by email to your University EmailAccount within14 days o arrival and this will show your ldquoPay
byrdquo date
What should I do if I do not receive an invoice
Wait or 14 days afer you have arrived and re-check yourUniversity Email Account I the invoice has still not beenemailed to you contact the Accommodation Services their
contact details are at the back o this booklet
How do I pay my Residence Fees
When you receive your invoice read both pages o the invoicecareully as these will have all the inormation you need to pay
Method 1
Pay in ull by the ldquoPay byrdquo date shown on page 1 o yourinvoice by card on our website surreyacukaccommodation
payment
Method 2
I you are staying or more than 16 weeks you wi ll be offeredthe chance to pay in instalments See page two o your invoice
or details
Contact Accommodation Services i you have not received
your invoice within 14 days o arrival or have a queryregarding the rent you have been charged I you have
concerns about your ability to pay please contact the Student
Finance Team in the Student Services Centre
See back o booklet or contact inormation
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University of Surrey 25surreyacuk
C O N D I T I O N S O F R E S I D E N C E
Abandoned PropertyYou may not leave property behind anywherein the Court afer you vacate your room I
any property is ound in or about your roomafer you have lef (including property lef
in or around any other part o the Universityeg cycles in Court cycle sheds) then theUniversity may dispose o such property in
the manner it finds appropriate
Access to Your Accommodation
I you report a ault inside your bedroom orflat you give permission or maintenance
staff to enter and rectiy the ault I we needaccess to your accommodation to carry out
routine maintenance or inspections orexample annual electrical equipment testingwersquoll give you at least 48 hours notice o
when this is due to happen In an emergency
or example a fire alert or flood we may enteryour accommodation without giving notice
The University reserves the right to enteryour accommodation i they have reasonablegrounds to suspect that there is a breach o
the Conditions o Residences or the welareo any resident is at risk In exceptional
circumstances the University may conduct asearch o a room
ArrivalArrival instructions will be sent to youvia email Yoursquoll normally be allocated a
room rom the weekend beore your coursestarts Please check your Allocation Letter
to confirm your arrival date Internationalstudents may be admitted up to our daysearlier i they are participating in the
International Orientation
Bicycles
Bicycles may not be brought into Residencebuildings There are lockable bicycle stores
available in each Court o Residence
Business Use
Residents may not operate a business in orrom University accommodation
Cleaning
You are expected to keep your room and
communal areas in a clean tidy and hygieniccondition and equipment is provided or
this Most communal areas are in additioncleaned periodically by cleaning staff Whenyou depart you must leave your room (and
shower room where applicable) clean andtidy and empty o rubbish
Residents o amily flats and Hazel Farm areresponsible or removing waste to externalcollection points
The University reserves the right to charge
residents or excess cleaning i hygiene andcleanliness all below a reasonable standard
in bedrooms andor communal areasThe accommodation is inspected prior todeparture and residents may be charged or
excess cleaning
Council Tax
Full time students living in Universityresidences are exempt rom Council Tax
Residents o amily accommodation are liableto pay Council Tax which is collected by the
University with and in addition to rent The
amount o Council Tax depends on the size othe flat and circumstances o the amily
Damage
Yoursquoll be held responsible or damage in yourroom beyond air wear and tear Rooms are
inspected prior to departure and yoursquoll beinvoiced or the cost o repairing any damageYou are expected to maintain the security o
communal areas by locking outer doors whenyou go in or out Damage in communal areas
is the responsibility o the whole floor orhouse and will be charged accordingly
Residents are responsible to pay or non-
return or loss o keys or returning urnitureto its original position and or deterioration o
urniture fittings or structure o the room orcommunal areas not due to air wear and tear
and any additional cleaning required Roomsflats are inspected at intervals throughout theyear and beore departure Any charges due
will be invoiced
Data Protection
Personal data collected on your
accommodation application will be held onthe University database or administrativepurposes It will be processed in accordance
with the statutory Data Protection Principlesand the Universityrsquos registration under the Data
Protection Acts 1984 amp 1998 The University is
required to disclose your name and campusaddress to Guildord Borough Council toenable the electoral roll to be updated
The Conditions of Residence are the rules and policies of residence
When you apply for accommodation you have to agree to abide by the
Conditions of Residence and these are an important part of your licence
agreement or tenancy (see PoliciesContractual Relationship)
The University reserves the right to introduce such changes to the
Conditions of Residence as may be necessary or desirable
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Departure and Giving Notice to
Leave Early
You are required to vacate your
accommodation and return keys by middayon the end date stated in your Allocation
Letter or tenancy There are no on campusstorage acilities or residentsrsquo belongings butAccommodation Services can supply details
o local storage companies
I you decide to move out o residence beorethe end date o your licence or tenancy you
must give notice to leave by letter email orby using a Withdrawal Form available atAccommodation Services
Residents may give notice to leave theirresidence at the end o the First SemesterNotice must be received in writing no later
than 4 December 2015 and you must vacateyour room by 30 January 2016
I you wish to vacate your room earlier than30 January you can advise Accommodation
Services o your intentions Please note thatyou may be liable or the payment o your
room rent up to 30 January 2016 unless weare able to re-let your room earlier In theevent that we are able to arrange a re-let you
need only pay until the date that the newtenant moves in
I notice is not received on or beore4 December 2015 no rebate o rent will b e
given i you decide to leave beore the enddate specified in your allocation letter
unless we are able to re-let your room Thisapplies even i your move-in date is afer
4 December 2015 I you leave beore the endo your licence or tenancy yoursquoll be requiredto continue paying until your account is
cleared in ull
I you cease to be a student because you
withdraw rom your course or the Universityterminates your course your licence to
occupy University Accommodation andthereore your liability or rent ceases whenyou move out and return the key Please
ensure you notiy Accommodation Servicesin writing o your intended move-out date so
all necessary arrangements can be made
Deposits
Residents are required to pay an advanced
payment o pound250 this will be credited to yourrent invoice afer you move in I you do not
move in the advanced payment will be usedto offset any loss o rent until a replacement
tenant is ound including an admin ee
Drug Misuse
The possession o illegal drugs is a criminaloffence and possession with intent to supplyis a more serious offence It is also an offence
or the University to allow drugs to be used inpremises it owns or manages It is thereore the
policy o the University not to tolerate the useo illegal drugs in student residences Students
ound to be using or in the possession o anyillegal drug including cannabis or who allowillegal drugs to be used in their study bedroom
will receive a substantial fine a final warningand instructions to cease their illegal activities
immediately I the studentrsquos behaviour alsoindicates that they are unsuited to communalliving they may be asked to leave residences
(see Misconduct)
The University will inorm the Police o anystudent suspected o dealing in drugs The
University also reserves the right to provideinormation to the Police about students oundto be using or in possession o illegal drugs
Electoral Registration
Students in residence in the middle o
October will be included on an annual returnmade to Guildord Borough Council which
is used to prepare the Electoral Roll Werecommend that you also register to vote at
your home address in case an election occursduring a vacation
Electrical Appliances
Residents may not install or use any heater
iron kettle ridge reezer washing machinemicrowave or other cooking equipmentin their bedroom Under no circumstances
should electrical outlets or appliances be
interered with or overloaded Multi-socketadapters should be CE or BS kite-marked andhave a use and lsquoonrsquo indicator light Kitchenappliances must have a 3-pin UK used plug
Un-used continental plugs and adaptors arenot permitted The University reserves the right
to remove without warning unsae electricalappliances or non-UK standard appliance leads
that are not CE or BS kite-marked
Furniture
Items should be kept in the room they areprovided You are expected to return all
urniture to its original position when youvacate your accommodation
Guests
You are responsible or the behaviour o your
guests and must accompany them at all times
ensuring that they comply with all relevantparts o these Conditions Guests are not
permitted in your accommodation between11pm and 8am Guest rooms may be booked
via Accommodation Services
Health and Safety
Residents are required to conduct themselves
in a responsible and sae manner at all timesThe instructions and guidance in the lsquoHealth
and Saetyrsquo section o the lsquoResidents Guidersquoorm part o the lsquoConditions o Residencersquo
Inventory
An inventory orm will be emailed to you
and you are advised to record the conditiono the room and urniture when you arriveThe inventory can either be emailed to
Accommodation Services or returned to yourCourt Reception
Keys and LocksA charge o pound20 will be made i you ail to
return your room key or security ob whenyou vacate your room I keys or security obs
are lost or broken a charge o pound20 is made orreplacements An additional charge o pound75 is
made i a lock change is necessary Residentsmay not change locks or add locks or alarmsto their rooms
I you need a replacement key or security ob
you can obtain this on payment o pound20 atAccommodation Services or at Manor ParkReception Out o office hours you should
go to your Court Reception When they areclosed the 24 hour Security Office in Senate
House will assist you usually by letting youinto your room
University of Surrey 27surreyacuk
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Misconduct
Full details o the Universityrsquos disciplinary
procedures may be ound on the Universitywebsite wwwsurreyacukcurrentstudents
Misconduct relating to incidents in or
around the Residences is dealt with throughan escalating system o penalties issued bythe Wardens
An offence may lead to a Warning and
may be accompanied by a fine up to pound200depending on the seriousness o the offence
The Warden has the authority to move astudent to alternative accommodation withimmediate effect pending investigation o an
alleged act o serious misconduct
I through an act o serious misconduct orthrough repeated misconduct a student
demonstrates they are not suited tocommunal living they will be required toleave residence I a penalty is issued there
exists a provision or appeal
Under no circumstances may a student whohas been required to leave residence re-apply
or University accommodation during thatacademic year and they may be excludedrom applying or uture years i deemed
appropriate by a Disciplinary Panel
Noise
There is a level o noise associated with living
within a communal environment and noisecan become an issue when many people live
in close proximity to each other You mustnot make excessive noise at any time o the
day or night In addition there should beminimal noise audible outside the room youare in between 11pm and 8am (quiet hours)
When deciding i noise is excessive the
ollowing points will be considered
raquo Has a complaint(s) been receivedraquo Possible impact on other residents and
members o the Universitylocal community
raquo Level o noise being created and the timeo day
raquo Have previous complaints been made
I in the judgment o a member o UniversityStaff (this will mainly be a member o theWardening Team or Security Department)
the noise is deemed to be excessive andor intrusive then the level o noise will be
required to be reduced imm ediately theitem creating the noise can be confiscatedand urther disciplinary action may be
taken i appropriate
To ensure that the above conditions aremet we recommend that headphones are
used or listening to music and other audiooutput during quiet hours and residentsconsider their use i they wish to listen to
items at high volume
Within any large organisation on occasionthere will be events incidents or works that
may cause disruption to other memberso the organisation Whilst the Universitywill seek to minimise these occurrences
and to inorm residents whenever possiblethere may be times where disruption is
unavoidable
University of Surrey 29surreyacuk
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Room Changes Swaps
You may not change rooms without the
agreement o Accommodation ServicesThose who swap rooms without prior
permission will ace disciplinary action thatcan include a fine and maybe excluded rom
accommodation in uture years Room swapswhere two residents agree to swap roomswith each other are permitted rom late
October Further details will be emailed toresidents or you can contact Accommodation
Services An administration ee o pound50 ischarged per resident or a room swap
In exceptional circumstances with supportrom Centre o Wellbeing or Student Advice
a room change may be permitted For urtherdetails and to collect the appropriate orm
please visit Accommodation Services
In exceptional circumstances and withprior consultation the University reservesthe right to move residents to alternative
accommodation
Security of Rooms and Property
Whenever you leave your room you should
lock your room door and the outside orstaircase door I your room is on the groundfloor you should also latch your window
closed This ensures security or everyoneThe University accepts no liability or any loss
o or damage to your personal belongings
Single Sex flatsfloors
Students occupying rooms in single sex flatsor floors may not have visitors o the opposite
sex afer 10pm on any night o the week
Smoking
Residents or their guests may not smoke
or use an electronic cigarette inside anyUniversity building or in the entrance to or
close to windows or vents o any buildingincluding the Residences This rule includes
a ban on smoking within individual studentbedrooms Failure to comply with thisregulation will result in disciplinary action
being taken
Sub-letting of Rooms
Accommodation is available or the exclusiveuse o the person to whom it is let whilst
they are a ull time registered student o the
University You may not sub-let or allowanyone else to use your room ailure to complywith this regulation will result in disciplinaryaction being taken see the Misconduct section
or more details Overnight guests should bebooked into guest rooms Please note random
spot-checks occur throughout the year to checkthe ID o residents
Summer Vacation Residence
You can apply or residence during the
summer vacation Applications can be madethrough the online store afer the Easter
vacation Further details can be ound on theAccommodation web pages No reduction orent is given or periods spent away rom the
University in vacations Normal Conditions oResidence apply to vacation periods
Television
There are TV rooms in the Residences with
Bellerby residents able to use acilitiesat Manor Park I you own or operate a
television in your room you must have yourown TV licence A TV licence i s also required
i you watch live television on a computer
You are not allowed to attach aerials or
satellite dishes internally or externally to anyresidence buildings
Parking
There is no parking or residents on Stag Hill
campus and at Manor Park
As a condition o having a place in Residencestudents who are resident in all Courts (except
Hazel Farm) may not bring a car or other our-wheeled motor vehicle on to the Universitygrounds and while in residence undertake
not to keep one on the public roads within thelsquoexclusion zonersquo used or deciding eligibility
or parking permits
Students resident at Hazel Farm may parkree o charge in designated spaces at HazelFarm Residents o Hazel Farm are not eligible
or permits to park on Stag Hill campusduring office hours There is a limited number
o spaces or students resident at BellerbyCourt who may apply or a parking permitrom the contractor who is responsible or all
parking matters in the vicinity o the Court
Student residents may park a motorcycle onany University campus i it is registered with
the Security Department and is parked withina marked motorcycle bay
Full details o the University ParkingRegulations can be ound at
surreyacukcurrentstudentscampus
transport
Parties
The Residences and surrounding areas are not
suitable or large parties I you wish to holda party within or outside o your Court or
small groups o riends you must first obtainpermission one week in advance rom your
Warden who may grant permission subjectto rules which include accepting liability or
any charges resulting rom the party Partiesare allowed on Friday or Saturday nightsonly outside o designated exam periods A
ull copy o the partybarbeque regulations isavailable rom the Wardensrsquo website
Pets
You may not keep pets in your residence
Posters
You may not post notices other than
those or RAG publicity or student electioncampaigns in your windows or in any other
part o the Court except on notice boards
Rent
You will receive an email to your University oSurrey email account rom Accommodation
Services containing your rent invoice Theinvoice includes details o how to go onlineand make payment I you donrsquot get this email
within 14 days o moving in please contactAccommodation Services Contact details are at
the back o this handbook
Rents are payable or the whole periodspecified in your Accommodation agreementNo rebate is given i you arrive late or leave
beore the end o the period specified in yourAccommodation agreement
Rent may be paid in ull or the year or in
instalments You are encouraged to use theUniversity on-line payment system to m akepayments
You are responsible or payment by the
dates indicated on the invoice I payment isnot received within 28 days o your taking
up residence your licence to occupy maybe terminated I you are having difficulties
paying your rent you must contact theStudent Finance Team as soon as possibleContact details are at the back o this booklet
Rents are reviewed annually by theUniversity and are confirmed by the
Executive Board Rents normally increase inSeptember and are in orce or the ollowing
academic year
Accommodation Services reserves the rightto withhold University accommodation roma student who it has been established owes
rent to the University or a private landlord
University of Surrey 31surreyacuk
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surreyacuk University of Surrey 33
USEFUL CONTACTS
Accommodation Services
Philip Marchant Building
E accommodationsurreyacuk
T +44 (0)1483 682466
Open Mon to Fri 10am to 5pm
facebookcomSurreyResidenceExperience
Security
Ground Floor Senate House
T +44 (0)1483 682002
Emergencies (internal) 3333
Emergencies +44(0)1483 683333
Court Receptions
Stag Hill Reception
Stag Hill Court University Court
Millennium House
E staghillreceptionsurreyacuk
T +44 (0)1483 689078
Open Mon to Fri 8am to 7pm
and Sat 8am to 12 Noon
Battersea Reception
Battersea Court Surrey CourtE batterseareceptionsurreyacuk
T +44 (0)1483 682473
Open Mon to Fri 8am to 11pm
and Sat 8am to 12 Noon
Cathedral Reception
Cathedral Court International House
Twyford Court
E cathedralreceptionsurreyacuk
T +44 (0)1483 682468
Open Mon to Fri 8am to 7pm
and Sat 8am to 12 Noon
Manor Park Reception
Manor Park Bellerby Court
E manorparkreceptionsurreyacuk
T +44 (0)1483 683500
Open Mon to Fri 8am to 11pm
Sat amp Sun 10am to 2pm (Security presence 247)
Hazel Farm Caretakerrsquos Office
Hazel Farm
E accommodationsurreyacuk
T +44(0)1483 683536
Student Life Mentoring
Student Services Centre
E mentoringsurreyacuk
T +44 (0)1483 68 3510 6694 4824
facebookcomsurreystudent
Twitter surreystudent
Estates and Facilities Helpdesk
(online reporting of maintenance issues)
httparchibussurreyacukstudenthelpdesk
indexcfm
Look for this button on the Accommodation
Services website
Finance
Student Receivables (rent payments)
Student Services Centre
E student-receivablessurreyacuk
IT Services
(Room internet ndash Surrey ResNet)
Contact your Court Reception to arrange for a
ResNet Advisor to visit
E usersupportsurreyacuk
Wardens
Please see contact details posted within your
accommodation or follow the link below to the
Wardensrsquo website
surreyacukcurrentstudents
accommodationwardens
Wardens can also be contacted by the email
addresses below
Battersea Court and Surrey Courtbatterseaampsurreywardensurreyacuk
Cathedral Court and Guildford Court
cathedralampguildfordwardensurreyacuk
International House and Twyford Court
interamptwyfordwardensurreyacuk
Manor Park and Bellerby Court
manorparkwardensurreyacuk
Hazel Farm
hazelfarmwardensurreyacuk
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Accommodation Services
Philip Marchant Building
University of Surrey
Guildord Surrey GU2 7XH UK
T +44 (0)1483 682 466
E accommodationsurreyacuk
wwwfacebookcom
SurreyResidenceExperience
surreyacukaccommodation
Disclaimer
Every effort has been made to ensure the accuracy of the information contained in this
publication at the time of going to press (June 2015) The University undertakes all reasonable
steps to provide the services described in this guide but reserves the right however to introduce
changes to the information given Should industrial action or circumstances beyond the control
of the University interfere with its ability to provide services the University undertakes to use
all reasonable steps to minimise any resultant disruption Please refer to our website for up-
to-date information
June 2015
7335 0515
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University of Surrey 21surreyacuk
P O L I C I E S
Policy for Accommodating
Students with Disabilities
There are study bedrooms designed orstudents with disabilities and other specialneeds within most o the Courts o Residence
These include rooms or wheelchair usersdea students and or students whose
disability requires additional space orspecial equipment
The University recognises that in exceptional
cases students who are severely disabledor suffer rom mental health disabilityor severe medical impairment could not
attend University unless they are offeredUniversity accommodation Accommodation
Services will consider applicantsrecommended by Centre o Wellbeing or theDisability Coordinator in accordance with
University policies and subject to suitableaccommodation being available
Students with significant special needs areadvised to visit our campus prior to arrival to
discuss their requirements and view the typeo acilities available
The existence or pre-existence o d isordersthat are well controlled and have responded
to medical treatment even though there isa continuation o medical treatment does
not necessarily constitute grounds orUniversity accommodation Examples oconditions not normally considered are
ndash urinary tract inections irritable bowelsyndrome asthma dyslexia eczema well-
managed diabetes or epilepsy
Allocation Policy
The lsquoAccommodation Allocation Policyrsquois reviewed annually by the University
in conjunction with the Studentsrsquo UnionChanges o the policy are recommended tothe Commercial Affairs Committee which
normally decides the policy in November
The current policy can be viewed atsurreyacukaccommodation
Application Procedure
New students are invited to apply or
accommodation rom March each yearUndergraduate students have placesconfirmed during August and September
Postgraduate students have places confirmedafer the University receives an agreed
proportion o your course ees usually duringAugust and September
The majority o applications are made usingan on-line system and confirmations o
allocation are emailed to you
Eligible continuing students are able toapply or accommodation online during
late Novemberearly December Detailscan be ound online at surreyacuk
accommodation Applicants will be inormedi they have been successul in the firstinstance by the end o February
Complaints
I you have a complaint you should firsttry to resolve it inormally Please see the
ront o this Guide or details o which areato contact I you are unsure please contactAccommodation Services
I you are not satisfied with the outcome
you may make a written complaint toAccommodation Services A response will
normally be given in five working days
I you are unhappy about the way that your
complaint has been dealt with then you mayrequest to have the complaint reviewed Details
can be given via Accommodation Services
Contractual Relationship
Students living in University-ownedaccommodation are licensees Your licence is
granted because o your intention to ollow acourse o study at the University I you cease toollow a course o study at the University you
will be required to leave residence
Your contractual agreement is or a fixed periodand i you decide to leave your residence beore
the end o that fixed period you will still berequired to pay rent or the ull duration
When you apply or accommodation youhave to agree to abide by the lsquoConditions
o Residencersquo set out b elow These are animportant part o your licence agreement
or tenancy
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surreyacuk University of Surrey 23
PAYING FOR YOUR ROOM
When do I need to pay for my room
We will send you an invoice by email to your University EmailAccount within14 days o arrival and this will show your ldquoPay
byrdquo date
What should I do if I do not receive an invoice
Wait or 14 days afer you have arrived and re-check yourUniversity Email Account I the invoice has still not beenemailed to you contact the Accommodation Services their
contact details are at the back o this booklet
How do I pay my Residence Fees
When you receive your invoice read both pages o the invoicecareully as these will have all the inormation you need to pay
Method 1
Pay in ull by the ldquoPay byrdquo date shown on page 1 o yourinvoice by card on our website surreyacukaccommodation
payment
Method 2
I you are staying or more than 16 weeks you wi ll be offeredthe chance to pay in instalments See page two o your invoice
or details
Contact Accommodation Services i you have not received
your invoice within 14 days o arrival or have a queryregarding the rent you have been charged I you have
concerns about your ability to pay please contact the Student
Finance Team in the Student Services Centre
See back o booklet or contact inormation
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University of Surrey 25surreyacuk
C O N D I T I O N S O F R E S I D E N C E
Abandoned PropertyYou may not leave property behind anywherein the Court afer you vacate your room I
any property is ound in or about your roomafer you have lef (including property lef
in or around any other part o the Universityeg cycles in Court cycle sheds) then theUniversity may dispose o such property in
the manner it finds appropriate
Access to Your Accommodation
I you report a ault inside your bedroom orflat you give permission or maintenance
staff to enter and rectiy the ault I we needaccess to your accommodation to carry out
routine maintenance or inspections orexample annual electrical equipment testingwersquoll give you at least 48 hours notice o
when this is due to happen In an emergency
or example a fire alert or flood we may enteryour accommodation without giving notice
The University reserves the right to enteryour accommodation i they have reasonablegrounds to suspect that there is a breach o
the Conditions o Residences or the welareo any resident is at risk In exceptional
circumstances the University may conduct asearch o a room
ArrivalArrival instructions will be sent to youvia email Yoursquoll normally be allocated a
room rom the weekend beore your coursestarts Please check your Allocation Letter
to confirm your arrival date Internationalstudents may be admitted up to our daysearlier i they are participating in the
International Orientation
Bicycles
Bicycles may not be brought into Residencebuildings There are lockable bicycle stores
available in each Court o Residence
Business Use
Residents may not operate a business in orrom University accommodation
Cleaning
You are expected to keep your room and
communal areas in a clean tidy and hygieniccondition and equipment is provided or
this Most communal areas are in additioncleaned periodically by cleaning staff Whenyou depart you must leave your room (and
shower room where applicable) clean andtidy and empty o rubbish
Residents o amily flats and Hazel Farm areresponsible or removing waste to externalcollection points
The University reserves the right to charge
residents or excess cleaning i hygiene andcleanliness all below a reasonable standard
in bedrooms andor communal areasThe accommodation is inspected prior todeparture and residents may be charged or
excess cleaning
Council Tax
Full time students living in Universityresidences are exempt rom Council Tax
Residents o amily accommodation are liableto pay Council Tax which is collected by the
University with and in addition to rent The
amount o Council Tax depends on the size othe flat and circumstances o the amily
Damage
Yoursquoll be held responsible or damage in yourroom beyond air wear and tear Rooms are
inspected prior to departure and yoursquoll beinvoiced or the cost o repairing any damageYou are expected to maintain the security o
communal areas by locking outer doors whenyou go in or out Damage in communal areas
is the responsibility o the whole floor orhouse and will be charged accordingly
Residents are responsible to pay or non-
return or loss o keys or returning urnitureto its original position and or deterioration o
urniture fittings or structure o the room orcommunal areas not due to air wear and tear
and any additional cleaning required Roomsflats are inspected at intervals throughout theyear and beore departure Any charges due
will be invoiced
Data Protection
Personal data collected on your
accommodation application will be held onthe University database or administrativepurposes It will be processed in accordance
with the statutory Data Protection Principlesand the Universityrsquos registration under the Data
Protection Acts 1984 amp 1998 The University is
required to disclose your name and campusaddress to Guildord Borough Council toenable the electoral roll to be updated
The Conditions of Residence are the rules and policies of residence
When you apply for accommodation you have to agree to abide by the
Conditions of Residence and these are an important part of your licence
agreement or tenancy (see PoliciesContractual Relationship)
The University reserves the right to introduce such changes to the
Conditions of Residence as may be necessary or desirable
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Departure and Giving Notice to
Leave Early
You are required to vacate your
accommodation and return keys by middayon the end date stated in your Allocation
Letter or tenancy There are no on campusstorage acilities or residentsrsquo belongings butAccommodation Services can supply details
o local storage companies
I you decide to move out o residence beorethe end date o your licence or tenancy you
must give notice to leave by letter email orby using a Withdrawal Form available atAccommodation Services
Residents may give notice to leave theirresidence at the end o the First SemesterNotice must be received in writing no later
than 4 December 2015 and you must vacateyour room by 30 January 2016
I you wish to vacate your room earlier than30 January you can advise Accommodation
Services o your intentions Please note thatyou may be liable or the payment o your
room rent up to 30 January 2016 unless weare able to re-let your room earlier In theevent that we are able to arrange a re-let you
need only pay until the date that the newtenant moves in
I notice is not received on or beore4 December 2015 no rebate o rent will b e
given i you decide to leave beore the enddate specified in your allocation letter
unless we are able to re-let your room Thisapplies even i your move-in date is afer
4 December 2015 I you leave beore the endo your licence or tenancy yoursquoll be requiredto continue paying until your account is
cleared in ull
I you cease to be a student because you
withdraw rom your course or the Universityterminates your course your licence to
occupy University Accommodation andthereore your liability or rent ceases whenyou move out and return the key Please
ensure you notiy Accommodation Servicesin writing o your intended move-out date so
all necessary arrangements can be made
Deposits
Residents are required to pay an advanced
payment o pound250 this will be credited to yourrent invoice afer you move in I you do not
move in the advanced payment will be usedto offset any loss o rent until a replacement
tenant is ound including an admin ee
Drug Misuse
The possession o illegal drugs is a criminaloffence and possession with intent to supplyis a more serious offence It is also an offence
or the University to allow drugs to be used inpremises it owns or manages It is thereore the
policy o the University not to tolerate the useo illegal drugs in student residences Students
ound to be using or in the possession o anyillegal drug including cannabis or who allowillegal drugs to be used in their study bedroom
will receive a substantial fine a final warningand instructions to cease their illegal activities
immediately I the studentrsquos behaviour alsoindicates that they are unsuited to communalliving they may be asked to leave residences
(see Misconduct)
The University will inorm the Police o anystudent suspected o dealing in drugs The
University also reserves the right to provideinormation to the Police about students oundto be using or in possession o illegal drugs
Electoral Registration
Students in residence in the middle o
October will be included on an annual returnmade to Guildord Borough Council which
is used to prepare the Electoral Roll Werecommend that you also register to vote at
your home address in case an election occursduring a vacation
Electrical Appliances
Residents may not install or use any heater
iron kettle ridge reezer washing machinemicrowave or other cooking equipmentin their bedroom Under no circumstances
should electrical outlets or appliances be
interered with or overloaded Multi-socketadapters should be CE or BS kite-marked andhave a use and lsquoonrsquo indicator light Kitchenappliances must have a 3-pin UK used plug
Un-used continental plugs and adaptors arenot permitted The University reserves the right
to remove without warning unsae electricalappliances or non-UK standard appliance leads
that are not CE or BS kite-marked
Furniture
Items should be kept in the room they areprovided You are expected to return all
urniture to its original position when youvacate your accommodation
Guests
You are responsible or the behaviour o your
guests and must accompany them at all times
ensuring that they comply with all relevantparts o these Conditions Guests are not
permitted in your accommodation between11pm and 8am Guest rooms may be booked
via Accommodation Services
Health and Safety
Residents are required to conduct themselves
in a responsible and sae manner at all timesThe instructions and guidance in the lsquoHealth
and Saetyrsquo section o the lsquoResidents Guidersquoorm part o the lsquoConditions o Residencersquo
Inventory
An inventory orm will be emailed to you
and you are advised to record the conditiono the room and urniture when you arriveThe inventory can either be emailed to
Accommodation Services or returned to yourCourt Reception
Keys and LocksA charge o pound20 will be made i you ail to
return your room key or security ob whenyou vacate your room I keys or security obs
are lost or broken a charge o pound20 is made orreplacements An additional charge o pound75 is
made i a lock change is necessary Residentsmay not change locks or add locks or alarmsto their rooms
I you need a replacement key or security ob
you can obtain this on payment o pound20 atAccommodation Services or at Manor ParkReception Out o office hours you should
go to your Court Reception When they areclosed the 24 hour Security Office in Senate
House will assist you usually by letting youinto your room
University of Surrey 27surreyacuk
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Misconduct
Full details o the Universityrsquos disciplinary
procedures may be ound on the Universitywebsite wwwsurreyacukcurrentstudents
Misconduct relating to incidents in or
around the Residences is dealt with throughan escalating system o penalties issued bythe Wardens
An offence may lead to a Warning and
may be accompanied by a fine up to pound200depending on the seriousness o the offence
The Warden has the authority to move astudent to alternative accommodation withimmediate effect pending investigation o an
alleged act o serious misconduct
I through an act o serious misconduct orthrough repeated misconduct a student
demonstrates they are not suited tocommunal living they will be required toleave residence I a penalty is issued there
exists a provision or appeal
Under no circumstances may a student whohas been required to leave residence re-apply
or University accommodation during thatacademic year and they may be excludedrom applying or uture years i deemed
appropriate by a Disciplinary Panel
Noise
There is a level o noise associated with living
within a communal environment and noisecan become an issue when many people live
in close proximity to each other You mustnot make excessive noise at any time o the
day or night In addition there should beminimal noise audible outside the room youare in between 11pm and 8am (quiet hours)
When deciding i noise is excessive the
ollowing points will be considered
raquo Has a complaint(s) been receivedraquo Possible impact on other residents and
members o the Universitylocal community
raquo Level o noise being created and the timeo day
raquo Have previous complaints been made
I in the judgment o a member o UniversityStaff (this will mainly be a member o theWardening Team or Security Department)
the noise is deemed to be excessive andor intrusive then the level o noise will be
required to be reduced imm ediately theitem creating the noise can be confiscatedand urther disciplinary action may be
taken i appropriate
To ensure that the above conditions aremet we recommend that headphones are
used or listening to music and other audiooutput during quiet hours and residentsconsider their use i they wish to listen to
items at high volume
Within any large organisation on occasionthere will be events incidents or works that
may cause disruption to other memberso the organisation Whilst the Universitywill seek to minimise these occurrences
and to inorm residents whenever possiblethere may be times where disruption is
unavoidable
University of Surrey 29surreyacuk
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Room Changes Swaps
You may not change rooms without the
agreement o Accommodation ServicesThose who swap rooms without prior
permission will ace disciplinary action thatcan include a fine and maybe excluded rom
accommodation in uture years Room swapswhere two residents agree to swap roomswith each other are permitted rom late
October Further details will be emailed toresidents or you can contact Accommodation
Services An administration ee o pound50 ischarged per resident or a room swap
In exceptional circumstances with supportrom Centre o Wellbeing or Student Advice
a room change may be permitted For urtherdetails and to collect the appropriate orm
please visit Accommodation Services
In exceptional circumstances and withprior consultation the University reservesthe right to move residents to alternative
accommodation
Security of Rooms and Property
Whenever you leave your room you should
lock your room door and the outside orstaircase door I your room is on the groundfloor you should also latch your window
closed This ensures security or everyoneThe University accepts no liability or any loss
o or damage to your personal belongings
Single Sex flatsfloors
Students occupying rooms in single sex flatsor floors may not have visitors o the opposite
sex afer 10pm on any night o the week
Smoking
Residents or their guests may not smoke
or use an electronic cigarette inside anyUniversity building or in the entrance to or
close to windows or vents o any buildingincluding the Residences This rule includes
a ban on smoking within individual studentbedrooms Failure to comply with thisregulation will result in disciplinary action
being taken
Sub-letting of Rooms
Accommodation is available or the exclusiveuse o the person to whom it is let whilst
they are a ull time registered student o the
University You may not sub-let or allowanyone else to use your room ailure to complywith this regulation will result in disciplinaryaction being taken see the Misconduct section
or more details Overnight guests should bebooked into guest rooms Please note random
spot-checks occur throughout the year to checkthe ID o residents
Summer Vacation Residence
You can apply or residence during the
summer vacation Applications can be madethrough the online store afer the Easter
vacation Further details can be ound on theAccommodation web pages No reduction orent is given or periods spent away rom the
University in vacations Normal Conditions oResidence apply to vacation periods
Television
There are TV rooms in the Residences with
Bellerby residents able to use acilitiesat Manor Park I you own or operate a
television in your room you must have yourown TV licence A TV licence i s also required
i you watch live television on a computer
You are not allowed to attach aerials or
satellite dishes internally or externally to anyresidence buildings
Parking
There is no parking or residents on Stag Hill
campus and at Manor Park
As a condition o having a place in Residencestudents who are resident in all Courts (except
Hazel Farm) may not bring a car or other our-wheeled motor vehicle on to the Universitygrounds and while in residence undertake
not to keep one on the public roads within thelsquoexclusion zonersquo used or deciding eligibility
or parking permits
Students resident at Hazel Farm may parkree o charge in designated spaces at HazelFarm Residents o Hazel Farm are not eligible
or permits to park on Stag Hill campusduring office hours There is a limited number
o spaces or students resident at BellerbyCourt who may apply or a parking permitrom the contractor who is responsible or all
parking matters in the vicinity o the Court
Student residents may park a motorcycle onany University campus i it is registered with
the Security Department and is parked withina marked motorcycle bay
Full details o the University ParkingRegulations can be ound at
surreyacukcurrentstudentscampus
transport
Parties
The Residences and surrounding areas are not
suitable or large parties I you wish to holda party within or outside o your Court or
small groups o riends you must first obtainpermission one week in advance rom your
Warden who may grant permission subjectto rules which include accepting liability or
any charges resulting rom the party Partiesare allowed on Friday or Saturday nightsonly outside o designated exam periods A
ull copy o the partybarbeque regulations isavailable rom the Wardensrsquo website
Pets
You may not keep pets in your residence
Posters
You may not post notices other than
those or RAG publicity or student electioncampaigns in your windows or in any other
part o the Court except on notice boards
Rent
You will receive an email to your University oSurrey email account rom Accommodation
Services containing your rent invoice Theinvoice includes details o how to go onlineand make payment I you donrsquot get this email
within 14 days o moving in please contactAccommodation Services Contact details are at
the back o this handbook
Rents are payable or the whole periodspecified in your Accommodation agreementNo rebate is given i you arrive late or leave
beore the end o the period specified in yourAccommodation agreement
Rent may be paid in ull or the year or in
instalments You are encouraged to use theUniversity on-line payment system to m akepayments
You are responsible or payment by the
dates indicated on the invoice I payment isnot received within 28 days o your taking
up residence your licence to occupy maybe terminated I you are having difficulties
paying your rent you must contact theStudent Finance Team as soon as possibleContact details are at the back o this booklet
Rents are reviewed annually by theUniversity and are confirmed by the
Executive Board Rents normally increase inSeptember and are in orce or the ollowing
academic year
Accommodation Services reserves the rightto withhold University accommodation roma student who it has been established owes
rent to the University or a private landlord
University of Surrey 31surreyacuk
8162019 Residents Guide 2015 2016
httpslidepdfcomreaderfullresidents-guide-2015-2016 1718
surreyacuk University of Surrey 33
USEFUL CONTACTS
Accommodation Services
Philip Marchant Building
E accommodationsurreyacuk
T +44 (0)1483 682466
Open Mon to Fri 10am to 5pm
facebookcomSurreyResidenceExperience
Security
Ground Floor Senate House
T +44 (0)1483 682002
Emergencies (internal) 3333
Emergencies +44(0)1483 683333
Court Receptions
Stag Hill Reception
Stag Hill Court University Court
Millennium House
E staghillreceptionsurreyacuk
T +44 (0)1483 689078
Open Mon to Fri 8am to 7pm
and Sat 8am to 12 Noon
Battersea Reception
Battersea Court Surrey CourtE batterseareceptionsurreyacuk
T +44 (0)1483 682473
Open Mon to Fri 8am to 11pm
and Sat 8am to 12 Noon
Cathedral Reception
Cathedral Court International House
Twyford Court
E cathedralreceptionsurreyacuk
T +44 (0)1483 682468
Open Mon to Fri 8am to 7pm
and Sat 8am to 12 Noon
Manor Park Reception
Manor Park Bellerby Court
E manorparkreceptionsurreyacuk
T +44 (0)1483 683500
Open Mon to Fri 8am to 11pm
Sat amp Sun 10am to 2pm (Security presence 247)
Hazel Farm Caretakerrsquos Office
Hazel Farm
E accommodationsurreyacuk
T +44(0)1483 683536
Student Life Mentoring
Student Services Centre
E mentoringsurreyacuk
T +44 (0)1483 68 3510 6694 4824
facebookcomsurreystudent
Twitter surreystudent
Estates and Facilities Helpdesk
(online reporting of maintenance issues)
httparchibussurreyacukstudenthelpdesk
indexcfm
Look for this button on the Accommodation
Services website
Finance
Student Receivables (rent payments)
Student Services Centre
E student-receivablessurreyacuk
IT Services
(Room internet ndash Surrey ResNet)
Contact your Court Reception to arrange for a
ResNet Advisor to visit
E usersupportsurreyacuk
Wardens
Please see contact details posted within your
accommodation or follow the link below to the
Wardensrsquo website
surreyacukcurrentstudents
accommodationwardens
Wardens can also be contacted by the email
addresses below
Battersea Court and Surrey Courtbatterseaampsurreywardensurreyacuk
Cathedral Court and Guildford Court
cathedralampguildfordwardensurreyacuk
International House and Twyford Court
interamptwyfordwardensurreyacuk
Manor Park and Bellerby Court
manorparkwardensurreyacuk
Hazel Farm
hazelfarmwardensurreyacuk
8162019 Residents Guide 2015 2016
httpslidepdfcomreaderfullresidents-guide-2015-2016 1818
Accommodation Services
Philip Marchant Building
University of Surrey
Guildord Surrey GU2 7XH UK
T +44 (0)1483 682 466
E accommodationsurreyacuk
wwwfacebookcom
SurreyResidenceExperience
surreyacukaccommodation
Disclaimer
Every effort has been made to ensure the accuracy of the information contained in this
publication at the time of going to press (June 2015) The University undertakes all reasonable
steps to provide the services described in this guide but reserves the right however to introduce
changes to the information given Should industrial action or circumstances beyond the control
of the University interfere with its ability to provide services the University undertakes to use
all reasonable steps to minimise any resultant disruption Please refer to our website for up-
to-date information
June 2015
7335 0515
8162019 Residents Guide 2015 2016
httpslidepdfcomreaderfullresidents-guide-2015-2016 1218
surreyacuk University of Surrey 23
PAYING FOR YOUR ROOM
When do I need to pay for my room
We will send you an invoice by email to your University EmailAccount within14 days o arrival and this will show your ldquoPay
byrdquo date
What should I do if I do not receive an invoice
Wait or 14 days afer you have arrived and re-check yourUniversity Email Account I the invoice has still not beenemailed to you contact the Accommodation Services their
contact details are at the back o this booklet
How do I pay my Residence Fees
When you receive your invoice read both pages o the invoicecareully as these will have all the inormation you need to pay
Method 1
Pay in ull by the ldquoPay byrdquo date shown on page 1 o yourinvoice by card on our website surreyacukaccommodation
payment
Method 2
I you are staying or more than 16 weeks you wi ll be offeredthe chance to pay in instalments See page two o your invoice
or details
Contact Accommodation Services i you have not received
your invoice within 14 days o arrival or have a queryregarding the rent you have been charged I you have
concerns about your ability to pay please contact the Student
Finance Team in the Student Services Centre
See back o booklet or contact inormation
8162019 Residents Guide 2015 2016
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University of Surrey 25surreyacuk
C O N D I T I O N S O F R E S I D E N C E
Abandoned PropertyYou may not leave property behind anywherein the Court afer you vacate your room I
any property is ound in or about your roomafer you have lef (including property lef
in or around any other part o the Universityeg cycles in Court cycle sheds) then theUniversity may dispose o such property in
the manner it finds appropriate
Access to Your Accommodation
I you report a ault inside your bedroom orflat you give permission or maintenance
staff to enter and rectiy the ault I we needaccess to your accommodation to carry out
routine maintenance or inspections orexample annual electrical equipment testingwersquoll give you at least 48 hours notice o
when this is due to happen In an emergency
or example a fire alert or flood we may enteryour accommodation without giving notice
The University reserves the right to enteryour accommodation i they have reasonablegrounds to suspect that there is a breach o
the Conditions o Residences or the welareo any resident is at risk In exceptional
circumstances the University may conduct asearch o a room
ArrivalArrival instructions will be sent to youvia email Yoursquoll normally be allocated a
room rom the weekend beore your coursestarts Please check your Allocation Letter
to confirm your arrival date Internationalstudents may be admitted up to our daysearlier i they are participating in the
International Orientation
Bicycles
Bicycles may not be brought into Residencebuildings There are lockable bicycle stores
available in each Court o Residence
Business Use
Residents may not operate a business in orrom University accommodation
Cleaning
You are expected to keep your room and
communal areas in a clean tidy and hygieniccondition and equipment is provided or
this Most communal areas are in additioncleaned periodically by cleaning staff Whenyou depart you must leave your room (and
shower room where applicable) clean andtidy and empty o rubbish
Residents o amily flats and Hazel Farm areresponsible or removing waste to externalcollection points
The University reserves the right to charge
residents or excess cleaning i hygiene andcleanliness all below a reasonable standard
in bedrooms andor communal areasThe accommodation is inspected prior todeparture and residents may be charged or
excess cleaning
Council Tax
Full time students living in Universityresidences are exempt rom Council Tax
Residents o amily accommodation are liableto pay Council Tax which is collected by the
University with and in addition to rent The
amount o Council Tax depends on the size othe flat and circumstances o the amily
Damage
Yoursquoll be held responsible or damage in yourroom beyond air wear and tear Rooms are
inspected prior to departure and yoursquoll beinvoiced or the cost o repairing any damageYou are expected to maintain the security o
communal areas by locking outer doors whenyou go in or out Damage in communal areas
is the responsibility o the whole floor orhouse and will be charged accordingly
Residents are responsible to pay or non-
return or loss o keys or returning urnitureto its original position and or deterioration o
urniture fittings or structure o the room orcommunal areas not due to air wear and tear
and any additional cleaning required Roomsflats are inspected at intervals throughout theyear and beore departure Any charges due
will be invoiced
Data Protection
Personal data collected on your
accommodation application will be held onthe University database or administrativepurposes It will be processed in accordance
with the statutory Data Protection Principlesand the Universityrsquos registration under the Data
Protection Acts 1984 amp 1998 The University is
required to disclose your name and campusaddress to Guildord Borough Council toenable the electoral roll to be updated
The Conditions of Residence are the rules and policies of residence
When you apply for accommodation you have to agree to abide by the
Conditions of Residence and these are an important part of your licence
agreement or tenancy (see PoliciesContractual Relationship)
The University reserves the right to introduce such changes to the
Conditions of Residence as may be necessary or desirable
8162019 Residents Guide 2015 2016
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Departure and Giving Notice to
Leave Early
You are required to vacate your
accommodation and return keys by middayon the end date stated in your Allocation
Letter or tenancy There are no on campusstorage acilities or residentsrsquo belongings butAccommodation Services can supply details
o local storage companies
I you decide to move out o residence beorethe end date o your licence or tenancy you
must give notice to leave by letter email orby using a Withdrawal Form available atAccommodation Services
Residents may give notice to leave theirresidence at the end o the First SemesterNotice must be received in writing no later
than 4 December 2015 and you must vacateyour room by 30 January 2016
I you wish to vacate your room earlier than30 January you can advise Accommodation
Services o your intentions Please note thatyou may be liable or the payment o your
room rent up to 30 January 2016 unless weare able to re-let your room earlier In theevent that we are able to arrange a re-let you
need only pay until the date that the newtenant moves in
I notice is not received on or beore4 December 2015 no rebate o rent will b e
given i you decide to leave beore the enddate specified in your allocation letter
unless we are able to re-let your room Thisapplies even i your move-in date is afer
4 December 2015 I you leave beore the endo your licence or tenancy yoursquoll be requiredto continue paying until your account is
cleared in ull
I you cease to be a student because you
withdraw rom your course or the Universityterminates your course your licence to
occupy University Accommodation andthereore your liability or rent ceases whenyou move out and return the key Please
ensure you notiy Accommodation Servicesin writing o your intended move-out date so
all necessary arrangements can be made
Deposits
Residents are required to pay an advanced
payment o pound250 this will be credited to yourrent invoice afer you move in I you do not
move in the advanced payment will be usedto offset any loss o rent until a replacement
tenant is ound including an admin ee
Drug Misuse
The possession o illegal drugs is a criminaloffence and possession with intent to supplyis a more serious offence It is also an offence
or the University to allow drugs to be used inpremises it owns or manages It is thereore the
policy o the University not to tolerate the useo illegal drugs in student residences Students
ound to be using or in the possession o anyillegal drug including cannabis or who allowillegal drugs to be used in their study bedroom
will receive a substantial fine a final warningand instructions to cease their illegal activities
immediately I the studentrsquos behaviour alsoindicates that they are unsuited to communalliving they may be asked to leave residences
(see Misconduct)
The University will inorm the Police o anystudent suspected o dealing in drugs The
University also reserves the right to provideinormation to the Police about students oundto be using or in possession o illegal drugs
Electoral Registration
Students in residence in the middle o
October will be included on an annual returnmade to Guildord Borough Council which
is used to prepare the Electoral Roll Werecommend that you also register to vote at
your home address in case an election occursduring a vacation
Electrical Appliances
Residents may not install or use any heater
iron kettle ridge reezer washing machinemicrowave or other cooking equipmentin their bedroom Under no circumstances
should electrical outlets or appliances be
interered with or overloaded Multi-socketadapters should be CE or BS kite-marked andhave a use and lsquoonrsquo indicator light Kitchenappliances must have a 3-pin UK used plug
Un-used continental plugs and adaptors arenot permitted The University reserves the right
to remove without warning unsae electricalappliances or non-UK standard appliance leads
that are not CE or BS kite-marked
Furniture
Items should be kept in the room they areprovided You are expected to return all
urniture to its original position when youvacate your accommodation
Guests
You are responsible or the behaviour o your
guests and must accompany them at all times
ensuring that they comply with all relevantparts o these Conditions Guests are not
permitted in your accommodation between11pm and 8am Guest rooms may be booked
via Accommodation Services
Health and Safety
Residents are required to conduct themselves
in a responsible and sae manner at all timesThe instructions and guidance in the lsquoHealth
and Saetyrsquo section o the lsquoResidents Guidersquoorm part o the lsquoConditions o Residencersquo
Inventory
An inventory orm will be emailed to you
and you are advised to record the conditiono the room and urniture when you arriveThe inventory can either be emailed to
Accommodation Services or returned to yourCourt Reception
Keys and LocksA charge o pound20 will be made i you ail to
return your room key or security ob whenyou vacate your room I keys or security obs
are lost or broken a charge o pound20 is made orreplacements An additional charge o pound75 is
made i a lock change is necessary Residentsmay not change locks or add locks or alarmsto their rooms
I you need a replacement key or security ob
you can obtain this on payment o pound20 atAccommodation Services or at Manor ParkReception Out o office hours you should
go to your Court Reception When they areclosed the 24 hour Security Office in Senate
House will assist you usually by letting youinto your room
University of Surrey 27surreyacuk
8162019 Residents Guide 2015 2016
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Misconduct
Full details o the Universityrsquos disciplinary
procedures may be ound on the Universitywebsite wwwsurreyacukcurrentstudents
Misconduct relating to incidents in or
around the Residences is dealt with throughan escalating system o penalties issued bythe Wardens
An offence may lead to a Warning and
may be accompanied by a fine up to pound200depending on the seriousness o the offence
The Warden has the authority to move astudent to alternative accommodation withimmediate effect pending investigation o an
alleged act o serious misconduct
I through an act o serious misconduct orthrough repeated misconduct a student
demonstrates they are not suited tocommunal living they will be required toleave residence I a penalty is issued there
exists a provision or appeal
Under no circumstances may a student whohas been required to leave residence re-apply
or University accommodation during thatacademic year and they may be excludedrom applying or uture years i deemed
appropriate by a Disciplinary Panel
Noise
There is a level o noise associated with living
within a communal environment and noisecan become an issue when many people live
in close proximity to each other You mustnot make excessive noise at any time o the
day or night In addition there should beminimal noise audible outside the room youare in between 11pm and 8am (quiet hours)
When deciding i noise is excessive the
ollowing points will be considered
raquo Has a complaint(s) been receivedraquo Possible impact on other residents and
members o the Universitylocal community
raquo Level o noise being created and the timeo day
raquo Have previous complaints been made
I in the judgment o a member o UniversityStaff (this will mainly be a member o theWardening Team or Security Department)
the noise is deemed to be excessive andor intrusive then the level o noise will be
required to be reduced imm ediately theitem creating the noise can be confiscatedand urther disciplinary action may be
taken i appropriate
To ensure that the above conditions aremet we recommend that headphones are
used or listening to music and other audiooutput during quiet hours and residentsconsider their use i they wish to listen to
items at high volume
Within any large organisation on occasionthere will be events incidents or works that
may cause disruption to other memberso the organisation Whilst the Universitywill seek to minimise these occurrences
and to inorm residents whenever possiblethere may be times where disruption is
unavoidable
University of Surrey 29surreyacuk
8162019 Residents Guide 2015 2016
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Room Changes Swaps
You may not change rooms without the
agreement o Accommodation ServicesThose who swap rooms without prior
permission will ace disciplinary action thatcan include a fine and maybe excluded rom
accommodation in uture years Room swapswhere two residents agree to swap roomswith each other are permitted rom late
October Further details will be emailed toresidents or you can contact Accommodation
Services An administration ee o pound50 ischarged per resident or a room swap
In exceptional circumstances with supportrom Centre o Wellbeing or Student Advice
a room change may be permitted For urtherdetails and to collect the appropriate orm
please visit Accommodation Services
In exceptional circumstances and withprior consultation the University reservesthe right to move residents to alternative
accommodation
Security of Rooms and Property
Whenever you leave your room you should
lock your room door and the outside orstaircase door I your room is on the groundfloor you should also latch your window
closed This ensures security or everyoneThe University accepts no liability or any loss
o or damage to your personal belongings
Single Sex flatsfloors
Students occupying rooms in single sex flatsor floors may not have visitors o the opposite
sex afer 10pm on any night o the week
Smoking
Residents or their guests may not smoke
or use an electronic cigarette inside anyUniversity building or in the entrance to or
close to windows or vents o any buildingincluding the Residences This rule includes
a ban on smoking within individual studentbedrooms Failure to comply with thisregulation will result in disciplinary action
being taken
Sub-letting of Rooms
Accommodation is available or the exclusiveuse o the person to whom it is let whilst
they are a ull time registered student o the
University You may not sub-let or allowanyone else to use your room ailure to complywith this regulation will result in disciplinaryaction being taken see the Misconduct section
or more details Overnight guests should bebooked into guest rooms Please note random
spot-checks occur throughout the year to checkthe ID o residents
Summer Vacation Residence
You can apply or residence during the
summer vacation Applications can be madethrough the online store afer the Easter
vacation Further details can be ound on theAccommodation web pages No reduction orent is given or periods spent away rom the
University in vacations Normal Conditions oResidence apply to vacation periods
Television
There are TV rooms in the Residences with
Bellerby residents able to use acilitiesat Manor Park I you own or operate a
television in your room you must have yourown TV licence A TV licence i s also required
i you watch live television on a computer
You are not allowed to attach aerials or
satellite dishes internally or externally to anyresidence buildings
Parking
There is no parking or residents on Stag Hill
campus and at Manor Park
As a condition o having a place in Residencestudents who are resident in all Courts (except
Hazel Farm) may not bring a car or other our-wheeled motor vehicle on to the Universitygrounds and while in residence undertake
not to keep one on the public roads within thelsquoexclusion zonersquo used or deciding eligibility
or parking permits
Students resident at Hazel Farm may parkree o charge in designated spaces at HazelFarm Residents o Hazel Farm are not eligible
or permits to park on Stag Hill campusduring office hours There is a limited number
o spaces or students resident at BellerbyCourt who may apply or a parking permitrom the contractor who is responsible or all
parking matters in the vicinity o the Court
Student residents may park a motorcycle onany University campus i it is registered with
the Security Department and is parked withina marked motorcycle bay
Full details o the University ParkingRegulations can be ound at
surreyacukcurrentstudentscampus
transport
Parties
The Residences and surrounding areas are not
suitable or large parties I you wish to holda party within or outside o your Court or
small groups o riends you must first obtainpermission one week in advance rom your
Warden who may grant permission subjectto rules which include accepting liability or
any charges resulting rom the party Partiesare allowed on Friday or Saturday nightsonly outside o designated exam periods A
ull copy o the partybarbeque regulations isavailable rom the Wardensrsquo website
Pets
You may not keep pets in your residence
Posters
You may not post notices other than
those or RAG publicity or student electioncampaigns in your windows or in any other
part o the Court except on notice boards
Rent
You will receive an email to your University oSurrey email account rom Accommodation
Services containing your rent invoice Theinvoice includes details o how to go onlineand make payment I you donrsquot get this email
within 14 days o moving in please contactAccommodation Services Contact details are at
the back o this handbook
Rents are payable or the whole periodspecified in your Accommodation agreementNo rebate is given i you arrive late or leave
beore the end o the period specified in yourAccommodation agreement
Rent may be paid in ull or the year or in
instalments You are encouraged to use theUniversity on-line payment system to m akepayments
You are responsible or payment by the
dates indicated on the invoice I payment isnot received within 28 days o your taking
up residence your licence to occupy maybe terminated I you are having difficulties
paying your rent you must contact theStudent Finance Team as soon as possibleContact details are at the back o this booklet
Rents are reviewed annually by theUniversity and are confirmed by the
Executive Board Rents normally increase inSeptember and are in orce or the ollowing
academic year
Accommodation Services reserves the rightto withhold University accommodation roma student who it has been established owes
rent to the University or a private landlord
University of Surrey 31surreyacuk
8162019 Residents Guide 2015 2016
httpslidepdfcomreaderfullresidents-guide-2015-2016 1718
surreyacuk University of Surrey 33
USEFUL CONTACTS
Accommodation Services
Philip Marchant Building
E accommodationsurreyacuk
T +44 (0)1483 682466
Open Mon to Fri 10am to 5pm
facebookcomSurreyResidenceExperience
Security
Ground Floor Senate House
T +44 (0)1483 682002
Emergencies (internal) 3333
Emergencies +44(0)1483 683333
Court Receptions
Stag Hill Reception
Stag Hill Court University Court
Millennium House
E staghillreceptionsurreyacuk
T +44 (0)1483 689078
Open Mon to Fri 8am to 7pm
and Sat 8am to 12 Noon
Battersea Reception
Battersea Court Surrey CourtE batterseareceptionsurreyacuk
T +44 (0)1483 682473
Open Mon to Fri 8am to 11pm
and Sat 8am to 12 Noon
Cathedral Reception
Cathedral Court International House
Twyford Court
E cathedralreceptionsurreyacuk
T +44 (0)1483 682468
Open Mon to Fri 8am to 7pm
and Sat 8am to 12 Noon
Manor Park Reception
Manor Park Bellerby Court
E manorparkreceptionsurreyacuk
T +44 (0)1483 683500
Open Mon to Fri 8am to 11pm
Sat amp Sun 10am to 2pm (Security presence 247)
Hazel Farm Caretakerrsquos Office
Hazel Farm
E accommodationsurreyacuk
T +44(0)1483 683536
Student Life Mentoring
Student Services Centre
E mentoringsurreyacuk
T +44 (0)1483 68 3510 6694 4824
facebookcomsurreystudent
Twitter surreystudent
Estates and Facilities Helpdesk
(online reporting of maintenance issues)
httparchibussurreyacukstudenthelpdesk
indexcfm
Look for this button on the Accommodation
Services website
Finance
Student Receivables (rent payments)
Student Services Centre
E student-receivablessurreyacuk
IT Services
(Room internet ndash Surrey ResNet)
Contact your Court Reception to arrange for a
ResNet Advisor to visit
E usersupportsurreyacuk
Wardens
Please see contact details posted within your
accommodation or follow the link below to the
Wardensrsquo website
surreyacukcurrentstudents
accommodationwardens
Wardens can also be contacted by the email
addresses below
Battersea Court and Surrey Courtbatterseaampsurreywardensurreyacuk
Cathedral Court and Guildford Court
cathedralampguildfordwardensurreyacuk
International House and Twyford Court
interamptwyfordwardensurreyacuk
Manor Park and Bellerby Court
manorparkwardensurreyacuk
Hazel Farm
hazelfarmwardensurreyacuk
8162019 Residents Guide 2015 2016
httpslidepdfcomreaderfullresidents-guide-2015-2016 1818
Accommodation Services
Philip Marchant Building
University of Surrey
Guildord Surrey GU2 7XH UK
T +44 (0)1483 682 466
E accommodationsurreyacuk
wwwfacebookcom
SurreyResidenceExperience
surreyacukaccommodation
Disclaimer
Every effort has been made to ensure the accuracy of the information contained in this
publication at the time of going to press (June 2015) The University undertakes all reasonable
steps to provide the services described in this guide but reserves the right however to introduce
changes to the information given Should industrial action or circumstances beyond the control
of the University interfere with its ability to provide services the University undertakes to use
all reasonable steps to minimise any resultant disruption Please refer to our website for up-
to-date information
June 2015
7335 0515
8162019 Residents Guide 2015 2016
httpslidepdfcomreaderfullresidents-guide-2015-2016 1318
University of Surrey 25surreyacuk
C O N D I T I O N S O F R E S I D E N C E
Abandoned PropertyYou may not leave property behind anywherein the Court afer you vacate your room I
any property is ound in or about your roomafer you have lef (including property lef
in or around any other part o the Universityeg cycles in Court cycle sheds) then theUniversity may dispose o such property in
the manner it finds appropriate
Access to Your Accommodation
I you report a ault inside your bedroom orflat you give permission or maintenance
staff to enter and rectiy the ault I we needaccess to your accommodation to carry out
routine maintenance or inspections orexample annual electrical equipment testingwersquoll give you at least 48 hours notice o
when this is due to happen In an emergency
or example a fire alert or flood we may enteryour accommodation without giving notice
The University reserves the right to enteryour accommodation i they have reasonablegrounds to suspect that there is a breach o
the Conditions o Residences or the welareo any resident is at risk In exceptional
circumstances the University may conduct asearch o a room
ArrivalArrival instructions will be sent to youvia email Yoursquoll normally be allocated a
room rom the weekend beore your coursestarts Please check your Allocation Letter
to confirm your arrival date Internationalstudents may be admitted up to our daysearlier i they are participating in the
International Orientation
Bicycles
Bicycles may not be brought into Residencebuildings There are lockable bicycle stores
available in each Court o Residence
Business Use
Residents may not operate a business in orrom University accommodation
Cleaning
You are expected to keep your room and
communal areas in a clean tidy and hygieniccondition and equipment is provided or
this Most communal areas are in additioncleaned periodically by cleaning staff Whenyou depart you must leave your room (and
shower room where applicable) clean andtidy and empty o rubbish
Residents o amily flats and Hazel Farm areresponsible or removing waste to externalcollection points
The University reserves the right to charge
residents or excess cleaning i hygiene andcleanliness all below a reasonable standard
in bedrooms andor communal areasThe accommodation is inspected prior todeparture and residents may be charged or
excess cleaning
Council Tax
Full time students living in Universityresidences are exempt rom Council Tax
Residents o amily accommodation are liableto pay Council Tax which is collected by the
University with and in addition to rent The
amount o Council Tax depends on the size othe flat and circumstances o the amily
Damage
Yoursquoll be held responsible or damage in yourroom beyond air wear and tear Rooms are
inspected prior to departure and yoursquoll beinvoiced or the cost o repairing any damageYou are expected to maintain the security o
communal areas by locking outer doors whenyou go in or out Damage in communal areas
is the responsibility o the whole floor orhouse and will be charged accordingly
Residents are responsible to pay or non-
return or loss o keys or returning urnitureto its original position and or deterioration o
urniture fittings or structure o the room orcommunal areas not due to air wear and tear
and any additional cleaning required Roomsflats are inspected at intervals throughout theyear and beore departure Any charges due
will be invoiced
Data Protection
Personal data collected on your
accommodation application will be held onthe University database or administrativepurposes It will be processed in accordance
with the statutory Data Protection Principlesand the Universityrsquos registration under the Data
Protection Acts 1984 amp 1998 The University is
required to disclose your name and campusaddress to Guildord Borough Council toenable the electoral roll to be updated
The Conditions of Residence are the rules and policies of residence
When you apply for accommodation you have to agree to abide by the
Conditions of Residence and these are an important part of your licence
agreement or tenancy (see PoliciesContractual Relationship)
The University reserves the right to introduce such changes to the
Conditions of Residence as may be necessary or desirable
8162019 Residents Guide 2015 2016
httpslidepdfcomreaderfullresidents-guide-2015-2016 1418
Departure and Giving Notice to
Leave Early
You are required to vacate your
accommodation and return keys by middayon the end date stated in your Allocation
Letter or tenancy There are no on campusstorage acilities or residentsrsquo belongings butAccommodation Services can supply details
o local storage companies
I you decide to move out o residence beorethe end date o your licence or tenancy you
must give notice to leave by letter email orby using a Withdrawal Form available atAccommodation Services
Residents may give notice to leave theirresidence at the end o the First SemesterNotice must be received in writing no later
than 4 December 2015 and you must vacateyour room by 30 January 2016
I you wish to vacate your room earlier than30 January you can advise Accommodation
Services o your intentions Please note thatyou may be liable or the payment o your
room rent up to 30 January 2016 unless weare able to re-let your room earlier In theevent that we are able to arrange a re-let you
need only pay until the date that the newtenant moves in
I notice is not received on or beore4 December 2015 no rebate o rent will b e
given i you decide to leave beore the enddate specified in your allocation letter
unless we are able to re-let your room Thisapplies even i your move-in date is afer
4 December 2015 I you leave beore the endo your licence or tenancy yoursquoll be requiredto continue paying until your account is
cleared in ull
I you cease to be a student because you
withdraw rom your course or the Universityterminates your course your licence to
occupy University Accommodation andthereore your liability or rent ceases whenyou move out and return the key Please
ensure you notiy Accommodation Servicesin writing o your intended move-out date so
all necessary arrangements can be made
Deposits
Residents are required to pay an advanced
payment o pound250 this will be credited to yourrent invoice afer you move in I you do not
move in the advanced payment will be usedto offset any loss o rent until a replacement
tenant is ound including an admin ee
Drug Misuse
The possession o illegal drugs is a criminaloffence and possession with intent to supplyis a more serious offence It is also an offence
or the University to allow drugs to be used inpremises it owns or manages It is thereore the
policy o the University not to tolerate the useo illegal drugs in student residences Students
ound to be using or in the possession o anyillegal drug including cannabis or who allowillegal drugs to be used in their study bedroom
will receive a substantial fine a final warningand instructions to cease their illegal activities
immediately I the studentrsquos behaviour alsoindicates that they are unsuited to communalliving they may be asked to leave residences
(see Misconduct)
The University will inorm the Police o anystudent suspected o dealing in drugs The
University also reserves the right to provideinormation to the Police about students oundto be using or in possession o illegal drugs
Electoral Registration
Students in residence in the middle o
October will be included on an annual returnmade to Guildord Borough Council which
is used to prepare the Electoral Roll Werecommend that you also register to vote at
your home address in case an election occursduring a vacation
Electrical Appliances
Residents may not install or use any heater
iron kettle ridge reezer washing machinemicrowave or other cooking equipmentin their bedroom Under no circumstances
should electrical outlets or appliances be
interered with or overloaded Multi-socketadapters should be CE or BS kite-marked andhave a use and lsquoonrsquo indicator light Kitchenappliances must have a 3-pin UK used plug
Un-used continental plugs and adaptors arenot permitted The University reserves the right
to remove without warning unsae electricalappliances or non-UK standard appliance leads
that are not CE or BS kite-marked
Furniture
Items should be kept in the room they areprovided You are expected to return all
urniture to its original position when youvacate your accommodation
Guests
You are responsible or the behaviour o your
guests and must accompany them at all times
ensuring that they comply with all relevantparts o these Conditions Guests are not
permitted in your accommodation between11pm and 8am Guest rooms may be booked
via Accommodation Services
Health and Safety
Residents are required to conduct themselves
in a responsible and sae manner at all timesThe instructions and guidance in the lsquoHealth
and Saetyrsquo section o the lsquoResidents Guidersquoorm part o the lsquoConditions o Residencersquo
Inventory
An inventory orm will be emailed to you
and you are advised to record the conditiono the room and urniture when you arriveThe inventory can either be emailed to
Accommodation Services or returned to yourCourt Reception
Keys and LocksA charge o pound20 will be made i you ail to
return your room key or security ob whenyou vacate your room I keys or security obs
are lost or broken a charge o pound20 is made orreplacements An additional charge o pound75 is
made i a lock change is necessary Residentsmay not change locks or add locks or alarmsto their rooms
I you need a replacement key or security ob
you can obtain this on payment o pound20 atAccommodation Services or at Manor ParkReception Out o office hours you should
go to your Court Reception When they areclosed the 24 hour Security Office in Senate
House will assist you usually by letting youinto your room
University of Surrey 27surreyacuk
8162019 Residents Guide 2015 2016
httpslidepdfcomreaderfullresidents-guide-2015-2016 1518
Misconduct
Full details o the Universityrsquos disciplinary
procedures may be ound on the Universitywebsite wwwsurreyacukcurrentstudents
Misconduct relating to incidents in or
around the Residences is dealt with throughan escalating system o penalties issued bythe Wardens
An offence may lead to a Warning and
may be accompanied by a fine up to pound200depending on the seriousness o the offence
The Warden has the authority to move astudent to alternative accommodation withimmediate effect pending investigation o an
alleged act o serious misconduct
I through an act o serious misconduct orthrough repeated misconduct a student
demonstrates they are not suited tocommunal living they will be required toleave residence I a penalty is issued there
exists a provision or appeal
Under no circumstances may a student whohas been required to leave residence re-apply
or University accommodation during thatacademic year and they may be excludedrom applying or uture years i deemed
appropriate by a Disciplinary Panel
Noise
There is a level o noise associated with living
within a communal environment and noisecan become an issue when many people live
in close proximity to each other You mustnot make excessive noise at any time o the
day or night In addition there should beminimal noise audible outside the room youare in between 11pm and 8am (quiet hours)
When deciding i noise is excessive the
ollowing points will be considered
raquo Has a complaint(s) been receivedraquo Possible impact on other residents and
members o the Universitylocal community
raquo Level o noise being created and the timeo day
raquo Have previous complaints been made
I in the judgment o a member o UniversityStaff (this will mainly be a member o theWardening Team or Security Department)
the noise is deemed to be excessive andor intrusive then the level o noise will be
required to be reduced imm ediately theitem creating the noise can be confiscatedand urther disciplinary action may be
taken i appropriate
To ensure that the above conditions aremet we recommend that headphones are
used or listening to music and other audiooutput during quiet hours and residentsconsider their use i they wish to listen to
items at high volume
Within any large organisation on occasionthere will be events incidents or works that
may cause disruption to other memberso the organisation Whilst the Universitywill seek to minimise these occurrences
and to inorm residents whenever possiblethere may be times where disruption is
unavoidable
University of Surrey 29surreyacuk
8162019 Residents Guide 2015 2016
httpslidepdfcomreaderfullresidents-guide-2015-2016 1618
Room Changes Swaps
You may not change rooms without the
agreement o Accommodation ServicesThose who swap rooms without prior
permission will ace disciplinary action thatcan include a fine and maybe excluded rom
accommodation in uture years Room swapswhere two residents agree to swap roomswith each other are permitted rom late
October Further details will be emailed toresidents or you can contact Accommodation
Services An administration ee o pound50 ischarged per resident or a room swap
In exceptional circumstances with supportrom Centre o Wellbeing or Student Advice
a room change may be permitted For urtherdetails and to collect the appropriate orm
please visit Accommodation Services
In exceptional circumstances and withprior consultation the University reservesthe right to move residents to alternative
accommodation
Security of Rooms and Property
Whenever you leave your room you should
lock your room door and the outside orstaircase door I your room is on the groundfloor you should also latch your window
closed This ensures security or everyoneThe University accepts no liability or any loss
o or damage to your personal belongings
Single Sex flatsfloors
Students occupying rooms in single sex flatsor floors may not have visitors o the opposite
sex afer 10pm on any night o the week
Smoking
Residents or their guests may not smoke
or use an electronic cigarette inside anyUniversity building or in the entrance to or
close to windows or vents o any buildingincluding the Residences This rule includes
a ban on smoking within individual studentbedrooms Failure to comply with thisregulation will result in disciplinary action
being taken
Sub-letting of Rooms
Accommodation is available or the exclusiveuse o the person to whom it is let whilst
they are a ull time registered student o the
University You may not sub-let or allowanyone else to use your room ailure to complywith this regulation will result in disciplinaryaction being taken see the Misconduct section
or more details Overnight guests should bebooked into guest rooms Please note random
spot-checks occur throughout the year to checkthe ID o residents
Summer Vacation Residence
You can apply or residence during the
summer vacation Applications can be madethrough the online store afer the Easter
vacation Further details can be ound on theAccommodation web pages No reduction orent is given or periods spent away rom the
University in vacations Normal Conditions oResidence apply to vacation periods
Television
There are TV rooms in the Residences with
Bellerby residents able to use acilitiesat Manor Park I you own or operate a
television in your room you must have yourown TV licence A TV licence i s also required
i you watch live television on a computer
You are not allowed to attach aerials or
satellite dishes internally or externally to anyresidence buildings
Parking
There is no parking or residents on Stag Hill
campus and at Manor Park
As a condition o having a place in Residencestudents who are resident in all Courts (except
Hazel Farm) may not bring a car or other our-wheeled motor vehicle on to the Universitygrounds and while in residence undertake
not to keep one on the public roads within thelsquoexclusion zonersquo used or deciding eligibility
or parking permits
Students resident at Hazel Farm may parkree o charge in designated spaces at HazelFarm Residents o Hazel Farm are not eligible
or permits to park on Stag Hill campusduring office hours There is a limited number
o spaces or students resident at BellerbyCourt who may apply or a parking permitrom the contractor who is responsible or all
parking matters in the vicinity o the Court
Student residents may park a motorcycle onany University campus i it is registered with
the Security Department and is parked withina marked motorcycle bay
Full details o the University ParkingRegulations can be ound at
surreyacukcurrentstudentscampus
transport
Parties
The Residences and surrounding areas are not
suitable or large parties I you wish to holda party within or outside o your Court or
small groups o riends you must first obtainpermission one week in advance rom your
Warden who may grant permission subjectto rules which include accepting liability or
any charges resulting rom the party Partiesare allowed on Friday or Saturday nightsonly outside o designated exam periods A
ull copy o the partybarbeque regulations isavailable rom the Wardensrsquo website
Pets
You may not keep pets in your residence
Posters
You may not post notices other than
those or RAG publicity or student electioncampaigns in your windows or in any other
part o the Court except on notice boards
Rent
You will receive an email to your University oSurrey email account rom Accommodation
Services containing your rent invoice Theinvoice includes details o how to go onlineand make payment I you donrsquot get this email
within 14 days o moving in please contactAccommodation Services Contact details are at
the back o this handbook
Rents are payable or the whole periodspecified in your Accommodation agreementNo rebate is given i you arrive late or leave
beore the end o the period specified in yourAccommodation agreement
Rent may be paid in ull or the year or in
instalments You are encouraged to use theUniversity on-line payment system to m akepayments
You are responsible or payment by the
dates indicated on the invoice I payment isnot received within 28 days o your taking
up residence your licence to occupy maybe terminated I you are having difficulties
paying your rent you must contact theStudent Finance Team as soon as possibleContact details are at the back o this booklet
Rents are reviewed annually by theUniversity and are confirmed by the
Executive Board Rents normally increase inSeptember and are in orce or the ollowing
academic year
Accommodation Services reserves the rightto withhold University accommodation roma student who it has been established owes
rent to the University or a private landlord
University of Surrey 31surreyacuk
8162019 Residents Guide 2015 2016
httpslidepdfcomreaderfullresidents-guide-2015-2016 1718
surreyacuk University of Surrey 33
USEFUL CONTACTS
Accommodation Services
Philip Marchant Building
E accommodationsurreyacuk
T +44 (0)1483 682466
Open Mon to Fri 10am to 5pm
facebookcomSurreyResidenceExperience
Security
Ground Floor Senate House
T +44 (0)1483 682002
Emergencies (internal) 3333
Emergencies +44(0)1483 683333
Court Receptions
Stag Hill Reception
Stag Hill Court University Court
Millennium House
E staghillreceptionsurreyacuk
T +44 (0)1483 689078
Open Mon to Fri 8am to 7pm
and Sat 8am to 12 Noon
Battersea Reception
Battersea Court Surrey CourtE batterseareceptionsurreyacuk
T +44 (0)1483 682473
Open Mon to Fri 8am to 11pm
and Sat 8am to 12 Noon
Cathedral Reception
Cathedral Court International House
Twyford Court
E cathedralreceptionsurreyacuk
T +44 (0)1483 682468
Open Mon to Fri 8am to 7pm
and Sat 8am to 12 Noon
Manor Park Reception
Manor Park Bellerby Court
E manorparkreceptionsurreyacuk
T +44 (0)1483 683500
Open Mon to Fri 8am to 11pm
Sat amp Sun 10am to 2pm (Security presence 247)
Hazel Farm Caretakerrsquos Office
Hazel Farm
E accommodationsurreyacuk
T +44(0)1483 683536
Student Life Mentoring
Student Services Centre
E mentoringsurreyacuk
T +44 (0)1483 68 3510 6694 4824
facebookcomsurreystudent
Twitter surreystudent
Estates and Facilities Helpdesk
(online reporting of maintenance issues)
httparchibussurreyacukstudenthelpdesk
indexcfm
Look for this button on the Accommodation
Services website
Finance
Student Receivables (rent payments)
Student Services Centre
E student-receivablessurreyacuk
IT Services
(Room internet ndash Surrey ResNet)
Contact your Court Reception to arrange for a
ResNet Advisor to visit
E usersupportsurreyacuk
Wardens
Please see contact details posted within your
accommodation or follow the link below to the
Wardensrsquo website
surreyacukcurrentstudents
accommodationwardens
Wardens can also be contacted by the email
addresses below
Battersea Court and Surrey Courtbatterseaampsurreywardensurreyacuk
Cathedral Court and Guildford Court
cathedralampguildfordwardensurreyacuk
International House and Twyford Court
interamptwyfordwardensurreyacuk
Manor Park and Bellerby Court
manorparkwardensurreyacuk
Hazel Farm
hazelfarmwardensurreyacuk
8162019 Residents Guide 2015 2016
httpslidepdfcomreaderfullresidents-guide-2015-2016 1818
Accommodation Services
Philip Marchant Building
University of Surrey
Guildord Surrey GU2 7XH UK
T +44 (0)1483 682 466
E accommodationsurreyacuk
wwwfacebookcom
SurreyResidenceExperience
surreyacukaccommodation
Disclaimer
Every effort has been made to ensure the accuracy of the information contained in this
publication at the time of going to press (June 2015) The University undertakes all reasonable
steps to provide the services described in this guide but reserves the right however to introduce
changes to the information given Should industrial action or circumstances beyond the control
of the University interfere with its ability to provide services the University undertakes to use
all reasonable steps to minimise any resultant disruption Please refer to our website for up-
to-date information
June 2015
7335 0515
8162019 Residents Guide 2015 2016
httpslidepdfcomreaderfullresidents-guide-2015-2016 1418
Departure and Giving Notice to
Leave Early
You are required to vacate your
accommodation and return keys by middayon the end date stated in your Allocation
Letter or tenancy There are no on campusstorage acilities or residentsrsquo belongings butAccommodation Services can supply details
o local storage companies
I you decide to move out o residence beorethe end date o your licence or tenancy you
must give notice to leave by letter email orby using a Withdrawal Form available atAccommodation Services
Residents may give notice to leave theirresidence at the end o the First SemesterNotice must be received in writing no later
than 4 December 2015 and you must vacateyour room by 30 January 2016
I you wish to vacate your room earlier than30 January you can advise Accommodation
Services o your intentions Please note thatyou may be liable or the payment o your
room rent up to 30 January 2016 unless weare able to re-let your room earlier In theevent that we are able to arrange a re-let you
need only pay until the date that the newtenant moves in
I notice is not received on or beore4 December 2015 no rebate o rent will b e
given i you decide to leave beore the enddate specified in your allocation letter
unless we are able to re-let your room Thisapplies even i your move-in date is afer
4 December 2015 I you leave beore the endo your licence or tenancy yoursquoll be requiredto continue paying until your account is
cleared in ull
I you cease to be a student because you
withdraw rom your course or the Universityterminates your course your licence to
occupy University Accommodation andthereore your liability or rent ceases whenyou move out and return the key Please
ensure you notiy Accommodation Servicesin writing o your intended move-out date so
all necessary arrangements can be made
Deposits
Residents are required to pay an advanced
payment o pound250 this will be credited to yourrent invoice afer you move in I you do not
move in the advanced payment will be usedto offset any loss o rent until a replacement
tenant is ound including an admin ee
Drug Misuse
The possession o illegal drugs is a criminaloffence and possession with intent to supplyis a more serious offence It is also an offence
or the University to allow drugs to be used inpremises it owns or manages It is thereore the
policy o the University not to tolerate the useo illegal drugs in student residences Students
ound to be using or in the possession o anyillegal drug including cannabis or who allowillegal drugs to be used in their study bedroom
will receive a substantial fine a final warningand instructions to cease their illegal activities
immediately I the studentrsquos behaviour alsoindicates that they are unsuited to communalliving they may be asked to leave residences
(see Misconduct)
The University will inorm the Police o anystudent suspected o dealing in drugs The
University also reserves the right to provideinormation to the Police about students oundto be using or in possession o illegal drugs
Electoral Registration
Students in residence in the middle o
October will be included on an annual returnmade to Guildord Borough Council which
is used to prepare the Electoral Roll Werecommend that you also register to vote at
your home address in case an election occursduring a vacation
Electrical Appliances
Residents may not install or use any heater
iron kettle ridge reezer washing machinemicrowave or other cooking equipmentin their bedroom Under no circumstances
should electrical outlets or appliances be
interered with or overloaded Multi-socketadapters should be CE or BS kite-marked andhave a use and lsquoonrsquo indicator light Kitchenappliances must have a 3-pin UK used plug
Un-used continental plugs and adaptors arenot permitted The University reserves the right
to remove without warning unsae electricalappliances or non-UK standard appliance leads
that are not CE or BS kite-marked
Furniture
Items should be kept in the room they areprovided You are expected to return all
urniture to its original position when youvacate your accommodation
Guests
You are responsible or the behaviour o your
guests and must accompany them at all times
ensuring that they comply with all relevantparts o these Conditions Guests are not
permitted in your accommodation between11pm and 8am Guest rooms may be booked
via Accommodation Services
Health and Safety
Residents are required to conduct themselves
in a responsible and sae manner at all timesThe instructions and guidance in the lsquoHealth
and Saetyrsquo section o the lsquoResidents Guidersquoorm part o the lsquoConditions o Residencersquo
Inventory
An inventory orm will be emailed to you
and you are advised to record the conditiono the room and urniture when you arriveThe inventory can either be emailed to
Accommodation Services or returned to yourCourt Reception
Keys and LocksA charge o pound20 will be made i you ail to
return your room key or security ob whenyou vacate your room I keys or security obs
are lost or broken a charge o pound20 is made orreplacements An additional charge o pound75 is
made i a lock change is necessary Residentsmay not change locks or add locks or alarmsto their rooms
I you need a replacement key or security ob
you can obtain this on payment o pound20 atAccommodation Services or at Manor ParkReception Out o office hours you should
go to your Court Reception When they areclosed the 24 hour Security Office in Senate
House will assist you usually by letting youinto your room
University of Surrey 27surreyacuk
8162019 Residents Guide 2015 2016
httpslidepdfcomreaderfullresidents-guide-2015-2016 1518
Misconduct
Full details o the Universityrsquos disciplinary
procedures may be ound on the Universitywebsite wwwsurreyacukcurrentstudents
Misconduct relating to incidents in or
around the Residences is dealt with throughan escalating system o penalties issued bythe Wardens
An offence may lead to a Warning and
may be accompanied by a fine up to pound200depending on the seriousness o the offence
The Warden has the authority to move astudent to alternative accommodation withimmediate effect pending investigation o an
alleged act o serious misconduct
I through an act o serious misconduct orthrough repeated misconduct a student
demonstrates they are not suited tocommunal living they will be required toleave residence I a penalty is issued there
exists a provision or appeal
Under no circumstances may a student whohas been required to leave residence re-apply
or University accommodation during thatacademic year and they may be excludedrom applying or uture years i deemed
appropriate by a Disciplinary Panel
Noise
There is a level o noise associated with living
within a communal environment and noisecan become an issue when many people live
in close proximity to each other You mustnot make excessive noise at any time o the
day or night In addition there should beminimal noise audible outside the room youare in between 11pm and 8am (quiet hours)
When deciding i noise is excessive the
ollowing points will be considered
raquo Has a complaint(s) been receivedraquo Possible impact on other residents and
members o the Universitylocal community
raquo Level o noise being created and the timeo day
raquo Have previous complaints been made
I in the judgment o a member o UniversityStaff (this will mainly be a member o theWardening Team or Security Department)
the noise is deemed to be excessive andor intrusive then the level o noise will be
required to be reduced imm ediately theitem creating the noise can be confiscatedand urther disciplinary action may be
taken i appropriate
To ensure that the above conditions aremet we recommend that headphones are
used or listening to music and other audiooutput during quiet hours and residentsconsider their use i they wish to listen to
items at high volume
Within any large organisation on occasionthere will be events incidents or works that
may cause disruption to other memberso the organisation Whilst the Universitywill seek to minimise these occurrences
and to inorm residents whenever possiblethere may be times where disruption is
unavoidable
University of Surrey 29surreyacuk
8162019 Residents Guide 2015 2016
httpslidepdfcomreaderfullresidents-guide-2015-2016 1618
Room Changes Swaps
You may not change rooms without the
agreement o Accommodation ServicesThose who swap rooms without prior
permission will ace disciplinary action thatcan include a fine and maybe excluded rom
accommodation in uture years Room swapswhere two residents agree to swap roomswith each other are permitted rom late
October Further details will be emailed toresidents or you can contact Accommodation
Services An administration ee o pound50 ischarged per resident or a room swap
In exceptional circumstances with supportrom Centre o Wellbeing or Student Advice
a room change may be permitted For urtherdetails and to collect the appropriate orm
please visit Accommodation Services
In exceptional circumstances and withprior consultation the University reservesthe right to move residents to alternative
accommodation
Security of Rooms and Property
Whenever you leave your room you should
lock your room door and the outside orstaircase door I your room is on the groundfloor you should also latch your window
closed This ensures security or everyoneThe University accepts no liability or any loss
o or damage to your personal belongings
Single Sex flatsfloors
Students occupying rooms in single sex flatsor floors may not have visitors o the opposite
sex afer 10pm on any night o the week
Smoking
Residents or their guests may not smoke
or use an electronic cigarette inside anyUniversity building or in the entrance to or
close to windows or vents o any buildingincluding the Residences This rule includes
a ban on smoking within individual studentbedrooms Failure to comply with thisregulation will result in disciplinary action
being taken
Sub-letting of Rooms
Accommodation is available or the exclusiveuse o the person to whom it is let whilst
they are a ull time registered student o the
University You may not sub-let or allowanyone else to use your room ailure to complywith this regulation will result in disciplinaryaction being taken see the Misconduct section
or more details Overnight guests should bebooked into guest rooms Please note random
spot-checks occur throughout the year to checkthe ID o residents
Summer Vacation Residence
You can apply or residence during the
summer vacation Applications can be madethrough the online store afer the Easter
vacation Further details can be ound on theAccommodation web pages No reduction orent is given or periods spent away rom the
University in vacations Normal Conditions oResidence apply to vacation periods
Television
There are TV rooms in the Residences with
Bellerby residents able to use acilitiesat Manor Park I you own or operate a
television in your room you must have yourown TV licence A TV licence i s also required
i you watch live television on a computer
You are not allowed to attach aerials or
satellite dishes internally or externally to anyresidence buildings
Parking
There is no parking or residents on Stag Hill
campus and at Manor Park
As a condition o having a place in Residencestudents who are resident in all Courts (except
Hazel Farm) may not bring a car or other our-wheeled motor vehicle on to the Universitygrounds and while in residence undertake
not to keep one on the public roads within thelsquoexclusion zonersquo used or deciding eligibility
or parking permits
Students resident at Hazel Farm may parkree o charge in designated spaces at HazelFarm Residents o Hazel Farm are not eligible
or permits to park on Stag Hill campusduring office hours There is a limited number
o spaces or students resident at BellerbyCourt who may apply or a parking permitrom the contractor who is responsible or all
parking matters in the vicinity o the Court
Student residents may park a motorcycle onany University campus i it is registered with
the Security Department and is parked withina marked motorcycle bay
Full details o the University ParkingRegulations can be ound at
surreyacukcurrentstudentscampus
transport
Parties
The Residences and surrounding areas are not
suitable or large parties I you wish to holda party within or outside o your Court or
small groups o riends you must first obtainpermission one week in advance rom your
Warden who may grant permission subjectto rules which include accepting liability or
any charges resulting rom the party Partiesare allowed on Friday or Saturday nightsonly outside o designated exam periods A
ull copy o the partybarbeque regulations isavailable rom the Wardensrsquo website
Pets
You may not keep pets in your residence
Posters
You may not post notices other than
those or RAG publicity or student electioncampaigns in your windows or in any other
part o the Court except on notice boards
Rent
You will receive an email to your University oSurrey email account rom Accommodation
Services containing your rent invoice Theinvoice includes details o how to go onlineand make payment I you donrsquot get this email
within 14 days o moving in please contactAccommodation Services Contact details are at
the back o this handbook
Rents are payable or the whole periodspecified in your Accommodation agreementNo rebate is given i you arrive late or leave
beore the end o the period specified in yourAccommodation agreement
Rent may be paid in ull or the year or in
instalments You are encouraged to use theUniversity on-line payment system to m akepayments
You are responsible or payment by the
dates indicated on the invoice I payment isnot received within 28 days o your taking
up residence your licence to occupy maybe terminated I you are having difficulties
paying your rent you must contact theStudent Finance Team as soon as possibleContact details are at the back o this booklet
Rents are reviewed annually by theUniversity and are confirmed by the
Executive Board Rents normally increase inSeptember and are in orce or the ollowing
academic year
Accommodation Services reserves the rightto withhold University accommodation roma student who it has been established owes
rent to the University or a private landlord
University of Surrey 31surreyacuk
8162019 Residents Guide 2015 2016
httpslidepdfcomreaderfullresidents-guide-2015-2016 1718
surreyacuk University of Surrey 33
USEFUL CONTACTS
Accommodation Services
Philip Marchant Building
E accommodationsurreyacuk
T +44 (0)1483 682466
Open Mon to Fri 10am to 5pm
facebookcomSurreyResidenceExperience
Security
Ground Floor Senate House
T +44 (0)1483 682002
Emergencies (internal) 3333
Emergencies +44(0)1483 683333
Court Receptions
Stag Hill Reception
Stag Hill Court University Court
Millennium House
E staghillreceptionsurreyacuk
T +44 (0)1483 689078
Open Mon to Fri 8am to 7pm
and Sat 8am to 12 Noon
Battersea Reception
Battersea Court Surrey CourtE batterseareceptionsurreyacuk
T +44 (0)1483 682473
Open Mon to Fri 8am to 11pm
and Sat 8am to 12 Noon
Cathedral Reception
Cathedral Court International House
Twyford Court
E cathedralreceptionsurreyacuk
T +44 (0)1483 682468
Open Mon to Fri 8am to 7pm
and Sat 8am to 12 Noon
Manor Park Reception
Manor Park Bellerby Court
E manorparkreceptionsurreyacuk
T +44 (0)1483 683500
Open Mon to Fri 8am to 11pm
Sat amp Sun 10am to 2pm (Security presence 247)
Hazel Farm Caretakerrsquos Office
Hazel Farm
E accommodationsurreyacuk
T +44(0)1483 683536
Student Life Mentoring
Student Services Centre
E mentoringsurreyacuk
T +44 (0)1483 68 3510 6694 4824
facebookcomsurreystudent
Twitter surreystudent
Estates and Facilities Helpdesk
(online reporting of maintenance issues)
httparchibussurreyacukstudenthelpdesk
indexcfm
Look for this button on the Accommodation
Services website
Finance
Student Receivables (rent payments)
Student Services Centre
E student-receivablessurreyacuk
IT Services
(Room internet ndash Surrey ResNet)
Contact your Court Reception to arrange for a
ResNet Advisor to visit
E usersupportsurreyacuk
Wardens
Please see contact details posted within your
accommodation or follow the link below to the
Wardensrsquo website
surreyacukcurrentstudents
accommodationwardens
Wardens can also be contacted by the email
addresses below
Battersea Court and Surrey Courtbatterseaampsurreywardensurreyacuk
Cathedral Court and Guildford Court
cathedralampguildfordwardensurreyacuk
International House and Twyford Court
interamptwyfordwardensurreyacuk
Manor Park and Bellerby Court
manorparkwardensurreyacuk
Hazel Farm
hazelfarmwardensurreyacuk
8162019 Residents Guide 2015 2016
httpslidepdfcomreaderfullresidents-guide-2015-2016 1818
Accommodation Services
Philip Marchant Building
University of Surrey
Guildord Surrey GU2 7XH UK
T +44 (0)1483 682 466
E accommodationsurreyacuk
wwwfacebookcom
SurreyResidenceExperience
surreyacukaccommodation
Disclaimer
Every effort has been made to ensure the accuracy of the information contained in this
publication at the time of going to press (June 2015) The University undertakes all reasonable
steps to provide the services described in this guide but reserves the right however to introduce
changes to the information given Should industrial action or circumstances beyond the control
of the University interfere with its ability to provide services the University undertakes to use
all reasonable steps to minimise any resultant disruption Please refer to our website for up-
to-date information
June 2015
7335 0515
8162019 Residents Guide 2015 2016
httpslidepdfcomreaderfullresidents-guide-2015-2016 1518
Misconduct
Full details o the Universityrsquos disciplinary
procedures may be ound on the Universitywebsite wwwsurreyacukcurrentstudents
Misconduct relating to incidents in or
around the Residences is dealt with throughan escalating system o penalties issued bythe Wardens
An offence may lead to a Warning and
may be accompanied by a fine up to pound200depending on the seriousness o the offence
The Warden has the authority to move astudent to alternative accommodation withimmediate effect pending investigation o an
alleged act o serious misconduct
I through an act o serious misconduct orthrough repeated misconduct a student
demonstrates they are not suited tocommunal living they will be required toleave residence I a penalty is issued there
exists a provision or appeal
Under no circumstances may a student whohas been required to leave residence re-apply
or University accommodation during thatacademic year and they may be excludedrom applying or uture years i deemed
appropriate by a Disciplinary Panel
Noise
There is a level o noise associated with living
within a communal environment and noisecan become an issue when many people live
in close proximity to each other You mustnot make excessive noise at any time o the
day or night In addition there should beminimal noise audible outside the room youare in between 11pm and 8am (quiet hours)
When deciding i noise is excessive the
ollowing points will be considered
raquo Has a complaint(s) been receivedraquo Possible impact on other residents and
members o the Universitylocal community
raquo Level o noise being created and the timeo day
raquo Have previous complaints been made
I in the judgment o a member o UniversityStaff (this will mainly be a member o theWardening Team or Security Department)
the noise is deemed to be excessive andor intrusive then the level o noise will be
required to be reduced imm ediately theitem creating the noise can be confiscatedand urther disciplinary action may be
taken i appropriate
To ensure that the above conditions aremet we recommend that headphones are
used or listening to music and other audiooutput during quiet hours and residentsconsider their use i they wish to listen to
items at high volume
Within any large organisation on occasionthere will be events incidents or works that
may cause disruption to other memberso the organisation Whilst the Universitywill seek to minimise these occurrences
and to inorm residents whenever possiblethere may be times where disruption is
unavoidable
University of Surrey 29surreyacuk
8162019 Residents Guide 2015 2016
httpslidepdfcomreaderfullresidents-guide-2015-2016 1618
Room Changes Swaps
You may not change rooms without the
agreement o Accommodation ServicesThose who swap rooms without prior
permission will ace disciplinary action thatcan include a fine and maybe excluded rom
accommodation in uture years Room swapswhere two residents agree to swap roomswith each other are permitted rom late
October Further details will be emailed toresidents or you can contact Accommodation
Services An administration ee o pound50 ischarged per resident or a room swap
In exceptional circumstances with supportrom Centre o Wellbeing or Student Advice
a room change may be permitted For urtherdetails and to collect the appropriate orm
please visit Accommodation Services
In exceptional circumstances and withprior consultation the University reservesthe right to move residents to alternative
accommodation
Security of Rooms and Property
Whenever you leave your room you should
lock your room door and the outside orstaircase door I your room is on the groundfloor you should also latch your window
closed This ensures security or everyoneThe University accepts no liability or any loss
o or damage to your personal belongings
Single Sex flatsfloors
Students occupying rooms in single sex flatsor floors may not have visitors o the opposite
sex afer 10pm on any night o the week
Smoking
Residents or their guests may not smoke
or use an electronic cigarette inside anyUniversity building or in the entrance to or
close to windows or vents o any buildingincluding the Residences This rule includes
a ban on smoking within individual studentbedrooms Failure to comply with thisregulation will result in disciplinary action
being taken
Sub-letting of Rooms
Accommodation is available or the exclusiveuse o the person to whom it is let whilst
they are a ull time registered student o the
University You may not sub-let or allowanyone else to use your room ailure to complywith this regulation will result in disciplinaryaction being taken see the Misconduct section
or more details Overnight guests should bebooked into guest rooms Please note random
spot-checks occur throughout the year to checkthe ID o residents
Summer Vacation Residence
You can apply or residence during the
summer vacation Applications can be madethrough the online store afer the Easter
vacation Further details can be ound on theAccommodation web pages No reduction orent is given or periods spent away rom the
University in vacations Normal Conditions oResidence apply to vacation periods
Television
There are TV rooms in the Residences with
Bellerby residents able to use acilitiesat Manor Park I you own or operate a
television in your room you must have yourown TV licence A TV licence i s also required
i you watch live television on a computer
You are not allowed to attach aerials or
satellite dishes internally or externally to anyresidence buildings
Parking
There is no parking or residents on Stag Hill
campus and at Manor Park
As a condition o having a place in Residencestudents who are resident in all Courts (except
Hazel Farm) may not bring a car or other our-wheeled motor vehicle on to the Universitygrounds and while in residence undertake
not to keep one on the public roads within thelsquoexclusion zonersquo used or deciding eligibility
or parking permits
Students resident at Hazel Farm may parkree o charge in designated spaces at HazelFarm Residents o Hazel Farm are not eligible
or permits to park on Stag Hill campusduring office hours There is a limited number
o spaces or students resident at BellerbyCourt who may apply or a parking permitrom the contractor who is responsible or all
parking matters in the vicinity o the Court
Student residents may park a motorcycle onany University campus i it is registered with
the Security Department and is parked withina marked motorcycle bay
Full details o the University ParkingRegulations can be ound at
surreyacukcurrentstudentscampus
transport
Parties
The Residences and surrounding areas are not
suitable or large parties I you wish to holda party within or outside o your Court or
small groups o riends you must first obtainpermission one week in advance rom your
Warden who may grant permission subjectto rules which include accepting liability or
any charges resulting rom the party Partiesare allowed on Friday or Saturday nightsonly outside o designated exam periods A
ull copy o the partybarbeque regulations isavailable rom the Wardensrsquo website
Pets
You may not keep pets in your residence
Posters
You may not post notices other than
those or RAG publicity or student electioncampaigns in your windows or in any other
part o the Court except on notice boards
Rent
You will receive an email to your University oSurrey email account rom Accommodation
Services containing your rent invoice Theinvoice includes details o how to go onlineand make payment I you donrsquot get this email
within 14 days o moving in please contactAccommodation Services Contact details are at
the back o this handbook
Rents are payable or the whole periodspecified in your Accommodation agreementNo rebate is given i you arrive late or leave
beore the end o the period specified in yourAccommodation agreement
Rent may be paid in ull or the year or in
instalments You are encouraged to use theUniversity on-line payment system to m akepayments
You are responsible or payment by the
dates indicated on the invoice I payment isnot received within 28 days o your taking
up residence your licence to occupy maybe terminated I you are having difficulties
paying your rent you must contact theStudent Finance Team as soon as possibleContact details are at the back o this booklet
Rents are reviewed annually by theUniversity and are confirmed by the
Executive Board Rents normally increase inSeptember and are in orce or the ollowing
academic year
Accommodation Services reserves the rightto withhold University accommodation roma student who it has been established owes
rent to the University or a private landlord
University of Surrey 31surreyacuk
8162019 Residents Guide 2015 2016
httpslidepdfcomreaderfullresidents-guide-2015-2016 1718
surreyacuk University of Surrey 33
USEFUL CONTACTS
Accommodation Services
Philip Marchant Building
E accommodationsurreyacuk
T +44 (0)1483 682466
Open Mon to Fri 10am to 5pm
facebookcomSurreyResidenceExperience
Security
Ground Floor Senate House
T +44 (0)1483 682002
Emergencies (internal) 3333
Emergencies +44(0)1483 683333
Court Receptions
Stag Hill Reception
Stag Hill Court University Court
Millennium House
E staghillreceptionsurreyacuk
T +44 (0)1483 689078
Open Mon to Fri 8am to 7pm
and Sat 8am to 12 Noon
Battersea Reception
Battersea Court Surrey CourtE batterseareceptionsurreyacuk
T +44 (0)1483 682473
Open Mon to Fri 8am to 11pm
and Sat 8am to 12 Noon
Cathedral Reception
Cathedral Court International House
Twyford Court
E cathedralreceptionsurreyacuk
T +44 (0)1483 682468
Open Mon to Fri 8am to 7pm
and Sat 8am to 12 Noon
Manor Park Reception
Manor Park Bellerby Court
E manorparkreceptionsurreyacuk
T +44 (0)1483 683500
Open Mon to Fri 8am to 11pm
Sat amp Sun 10am to 2pm (Security presence 247)
Hazel Farm Caretakerrsquos Office
Hazel Farm
E accommodationsurreyacuk
T +44(0)1483 683536
Student Life Mentoring
Student Services Centre
E mentoringsurreyacuk
T +44 (0)1483 68 3510 6694 4824
facebookcomsurreystudent
Twitter surreystudent
Estates and Facilities Helpdesk
(online reporting of maintenance issues)
httparchibussurreyacukstudenthelpdesk
indexcfm
Look for this button on the Accommodation
Services website
Finance
Student Receivables (rent payments)
Student Services Centre
E student-receivablessurreyacuk
IT Services
(Room internet ndash Surrey ResNet)
Contact your Court Reception to arrange for a
ResNet Advisor to visit
E usersupportsurreyacuk
Wardens
Please see contact details posted within your
accommodation or follow the link below to the
Wardensrsquo website
surreyacukcurrentstudents
accommodationwardens
Wardens can also be contacted by the email
addresses below
Battersea Court and Surrey Courtbatterseaampsurreywardensurreyacuk
Cathedral Court and Guildford Court
cathedralampguildfordwardensurreyacuk
International House and Twyford Court
interamptwyfordwardensurreyacuk
Manor Park and Bellerby Court
manorparkwardensurreyacuk
Hazel Farm
hazelfarmwardensurreyacuk
8162019 Residents Guide 2015 2016
httpslidepdfcomreaderfullresidents-guide-2015-2016 1818
Accommodation Services
Philip Marchant Building
University of Surrey
Guildord Surrey GU2 7XH UK
T +44 (0)1483 682 466
E accommodationsurreyacuk
wwwfacebookcom
SurreyResidenceExperience
surreyacukaccommodation
Disclaimer
Every effort has been made to ensure the accuracy of the information contained in this
publication at the time of going to press (June 2015) The University undertakes all reasonable
steps to provide the services described in this guide but reserves the right however to introduce
changes to the information given Should industrial action or circumstances beyond the control
of the University interfere with its ability to provide services the University undertakes to use
all reasonable steps to minimise any resultant disruption Please refer to our website for up-
to-date information
June 2015
7335 0515
8162019 Residents Guide 2015 2016
httpslidepdfcomreaderfullresidents-guide-2015-2016 1618
Room Changes Swaps
You may not change rooms without the
agreement o Accommodation ServicesThose who swap rooms without prior
permission will ace disciplinary action thatcan include a fine and maybe excluded rom
accommodation in uture years Room swapswhere two residents agree to swap roomswith each other are permitted rom late
October Further details will be emailed toresidents or you can contact Accommodation
Services An administration ee o pound50 ischarged per resident or a room swap
In exceptional circumstances with supportrom Centre o Wellbeing or Student Advice
a room change may be permitted For urtherdetails and to collect the appropriate orm
please visit Accommodation Services
In exceptional circumstances and withprior consultation the University reservesthe right to move residents to alternative
accommodation
Security of Rooms and Property
Whenever you leave your room you should
lock your room door and the outside orstaircase door I your room is on the groundfloor you should also latch your window
closed This ensures security or everyoneThe University accepts no liability or any loss
o or damage to your personal belongings
Single Sex flatsfloors
Students occupying rooms in single sex flatsor floors may not have visitors o the opposite
sex afer 10pm on any night o the week
Smoking
Residents or their guests may not smoke
or use an electronic cigarette inside anyUniversity building or in the entrance to or
close to windows or vents o any buildingincluding the Residences This rule includes
a ban on smoking within individual studentbedrooms Failure to comply with thisregulation will result in disciplinary action
being taken
Sub-letting of Rooms
Accommodation is available or the exclusiveuse o the person to whom it is let whilst
they are a ull time registered student o the
University You may not sub-let or allowanyone else to use your room ailure to complywith this regulation will result in disciplinaryaction being taken see the Misconduct section
or more details Overnight guests should bebooked into guest rooms Please note random
spot-checks occur throughout the year to checkthe ID o residents
Summer Vacation Residence
You can apply or residence during the
summer vacation Applications can be madethrough the online store afer the Easter
vacation Further details can be ound on theAccommodation web pages No reduction orent is given or periods spent away rom the
University in vacations Normal Conditions oResidence apply to vacation periods
Television
There are TV rooms in the Residences with
Bellerby residents able to use acilitiesat Manor Park I you own or operate a
television in your room you must have yourown TV licence A TV licence i s also required
i you watch live television on a computer
You are not allowed to attach aerials or
satellite dishes internally or externally to anyresidence buildings
Parking
There is no parking or residents on Stag Hill
campus and at Manor Park
As a condition o having a place in Residencestudents who are resident in all Courts (except
Hazel Farm) may not bring a car or other our-wheeled motor vehicle on to the Universitygrounds and while in residence undertake
not to keep one on the public roads within thelsquoexclusion zonersquo used or deciding eligibility
or parking permits
Students resident at Hazel Farm may parkree o charge in designated spaces at HazelFarm Residents o Hazel Farm are not eligible
or permits to park on Stag Hill campusduring office hours There is a limited number
o spaces or students resident at BellerbyCourt who may apply or a parking permitrom the contractor who is responsible or all
parking matters in the vicinity o the Court
Student residents may park a motorcycle onany University campus i it is registered with
the Security Department and is parked withina marked motorcycle bay
Full details o the University ParkingRegulations can be ound at
surreyacukcurrentstudentscampus
transport
Parties
The Residences and surrounding areas are not
suitable or large parties I you wish to holda party within or outside o your Court or
small groups o riends you must first obtainpermission one week in advance rom your
Warden who may grant permission subjectto rules which include accepting liability or
any charges resulting rom the party Partiesare allowed on Friday or Saturday nightsonly outside o designated exam periods A
ull copy o the partybarbeque regulations isavailable rom the Wardensrsquo website
Pets
You may not keep pets in your residence
Posters
You may not post notices other than
those or RAG publicity or student electioncampaigns in your windows or in any other
part o the Court except on notice boards
Rent
You will receive an email to your University oSurrey email account rom Accommodation
Services containing your rent invoice Theinvoice includes details o how to go onlineand make payment I you donrsquot get this email
within 14 days o moving in please contactAccommodation Services Contact details are at
the back o this handbook
Rents are payable or the whole periodspecified in your Accommodation agreementNo rebate is given i you arrive late or leave
beore the end o the period specified in yourAccommodation agreement
Rent may be paid in ull or the year or in
instalments You are encouraged to use theUniversity on-line payment system to m akepayments
You are responsible or payment by the
dates indicated on the invoice I payment isnot received within 28 days o your taking
up residence your licence to occupy maybe terminated I you are having difficulties
paying your rent you must contact theStudent Finance Team as soon as possibleContact details are at the back o this booklet
Rents are reviewed annually by theUniversity and are confirmed by the
Executive Board Rents normally increase inSeptember and are in orce or the ollowing
academic year
Accommodation Services reserves the rightto withhold University accommodation roma student who it has been established owes
rent to the University or a private landlord
University of Surrey 31surreyacuk
8162019 Residents Guide 2015 2016
httpslidepdfcomreaderfullresidents-guide-2015-2016 1718
surreyacuk University of Surrey 33
USEFUL CONTACTS
Accommodation Services
Philip Marchant Building
E accommodationsurreyacuk
T +44 (0)1483 682466
Open Mon to Fri 10am to 5pm
facebookcomSurreyResidenceExperience
Security
Ground Floor Senate House
T +44 (0)1483 682002
Emergencies (internal) 3333
Emergencies +44(0)1483 683333
Court Receptions
Stag Hill Reception
Stag Hill Court University Court
Millennium House
E staghillreceptionsurreyacuk
T +44 (0)1483 689078
Open Mon to Fri 8am to 7pm
and Sat 8am to 12 Noon
Battersea Reception
Battersea Court Surrey CourtE batterseareceptionsurreyacuk
T +44 (0)1483 682473
Open Mon to Fri 8am to 11pm
and Sat 8am to 12 Noon
Cathedral Reception
Cathedral Court International House
Twyford Court
E cathedralreceptionsurreyacuk
T +44 (0)1483 682468
Open Mon to Fri 8am to 7pm
and Sat 8am to 12 Noon
Manor Park Reception
Manor Park Bellerby Court
E manorparkreceptionsurreyacuk
T +44 (0)1483 683500
Open Mon to Fri 8am to 11pm
Sat amp Sun 10am to 2pm (Security presence 247)
Hazel Farm Caretakerrsquos Office
Hazel Farm
E accommodationsurreyacuk
T +44(0)1483 683536
Student Life Mentoring
Student Services Centre
E mentoringsurreyacuk
T +44 (0)1483 68 3510 6694 4824
facebookcomsurreystudent
Twitter surreystudent
Estates and Facilities Helpdesk
(online reporting of maintenance issues)
httparchibussurreyacukstudenthelpdesk
indexcfm
Look for this button on the Accommodation
Services website
Finance
Student Receivables (rent payments)
Student Services Centre
E student-receivablessurreyacuk
IT Services
(Room internet ndash Surrey ResNet)
Contact your Court Reception to arrange for a
ResNet Advisor to visit
E usersupportsurreyacuk
Wardens
Please see contact details posted within your
accommodation or follow the link below to the
Wardensrsquo website
surreyacukcurrentstudents
accommodationwardens
Wardens can also be contacted by the email
addresses below
Battersea Court and Surrey Courtbatterseaampsurreywardensurreyacuk
Cathedral Court and Guildford Court
cathedralampguildfordwardensurreyacuk
International House and Twyford Court
interamptwyfordwardensurreyacuk
Manor Park and Bellerby Court
manorparkwardensurreyacuk
Hazel Farm
hazelfarmwardensurreyacuk
8162019 Residents Guide 2015 2016
httpslidepdfcomreaderfullresidents-guide-2015-2016 1818
Accommodation Services
Philip Marchant Building
University of Surrey
Guildord Surrey GU2 7XH UK
T +44 (0)1483 682 466
E accommodationsurreyacuk
wwwfacebookcom
SurreyResidenceExperience
surreyacukaccommodation
Disclaimer
Every effort has been made to ensure the accuracy of the information contained in this
publication at the time of going to press (June 2015) The University undertakes all reasonable
steps to provide the services described in this guide but reserves the right however to introduce
changes to the information given Should industrial action or circumstances beyond the control
of the University interfere with its ability to provide services the University undertakes to use
all reasonable steps to minimise any resultant disruption Please refer to our website for up-
to-date information
June 2015
7335 0515
8162019 Residents Guide 2015 2016
httpslidepdfcomreaderfullresidents-guide-2015-2016 1718
surreyacuk University of Surrey 33
USEFUL CONTACTS
Accommodation Services
Philip Marchant Building
E accommodationsurreyacuk
T +44 (0)1483 682466
Open Mon to Fri 10am to 5pm
facebookcomSurreyResidenceExperience
Security
Ground Floor Senate House
T +44 (0)1483 682002
Emergencies (internal) 3333
Emergencies +44(0)1483 683333
Court Receptions
Stag Hill Reception
Stag Hill Court University Court
Millennium House
E staghillreceptionsurreyacuk
T +44 (0)1483 689078
Open Mon to Fri 8am to 7pm
and Sat 8am to 12 Noon
Battersea Reception
Battersea Court Surrey CourtE batterseareceptionsurreyacuk
T +44 (0)1483 682473
Open Mon to Fri 8am to 11pm
and Sat 8am to 12 Noon
Cathedral Reception
Cathedral Court International House
Twyford Court
E cathedralreceptionsurreyacuk
T +44 (0)1483 682468
Open Mon to Fri 8am to 7pm
and Sat 8am to 12 Noon
Manor Park Reception
Manor Park Bellerby Court
E manorparkreceptionsurreyacuk
T +44 (0)1483 683500
Open Mon to Fri 8am to 11pm
Sat amp Sun 10am to 2pm (Security presence 247)
Hazel Farm Caretakerrsquos Office
Hazel Farm
E accommodationsurreyacuk
T +44(0)1483 683536
Student Life Mentoring
Student Services Centre
E mentoringsurreyacuk
T +44 (0)1483 68 3510 6694 4824
facebookcomsurreystudent
Twitter surreystudent
Estates and Facilities Helpdesk
(online reporting of maintenance issues)
httparchibussurreyacukstudenthelpdesk
indexcfm
Look for this button on the Accommodation
Services website
Finance
Student Receivables (rent payments)
Student Services Centre
E student-receivablessurreyacuk
IT Services
(Room internet ndash Surrey ResNet)
Contact your Court Reception to arrange for a
ResNet Advisor to visit
E usersupportsurreyacuk
Wardens
Please see contact details posted within your
accommodation or follow the link below to the
Wardensrsquo website
surreyacukcurrentstudents
accommodationwardens
Wardens can also be contacted by the email
addresses below
Battersea Court and Surrey Courtbatterseaampsurreywardensurreyacuk
Cathedral Court and Guildford Court
cathedralampguildfordwardensurreyacuk
International House and Twyford Court
interamptwyfordwardensurreyacuk
Manor Park and Bellerby Court
manorparkwardensurreyacuk
Hazel Farm
hazelfarmwardensurreyacuk
8162019 Residents Guide 2015 2016
httpslidepdfcomreaderfullresidents-guide-2015-2016 1818
Accommodation Services
Philip Marchant Building
University of Surrey
Guildord Surrey GU2 7XH UK
T +44 (0)1483 682 466
E accommodationsurreyacuk
wwwfacebookcom
SurreyResidenceExperience
surreyacukaccommodation
Disclaimer
Every effort has been made to ensure the accuracy of the information contained in this
publication at the time of going to press (June 2015) The University undertakes all reasonable
steps to provide the services described in this guide but reserves the right however to introduce
changes to the information given Should industrial action or circumstances beyond the control
of the University interfere with its ability to provide services the University undertakes to use
all reasonable steps to minimise any resultant disruption Please refer to our website for up-
to-date information
June 2015
7335 0515
8162019 Residents Guide 2015 2016
httpslidepdfcomreaderfullresidents-guide-2015-2016 1818
Accommodation Services
Philip Marchant Building
University of Surrey
Guildord Surrey GU2 7XH UK
T +44 (0)1483 682 466
E accommodationsurreyacuk
wwwfacebookcom
SurreyResidenceExperience
surreyacukaccommodation
Disclaimer
Every effort has been made to ensure the accuracy of the information contained in this
publication at the time of going to press (June 2015) The University undertakes all reasonable
steps to provide the services described in this guide but reserves the right however to introduce
changes to the information given Should industrial action or circumstances beyond the control
of the University interfere with its ability to provide services the University undertakes to use
all reasonable steps to minimise any resultant disruption Please refer to our website for up-
to-date information
June 2015
7335 0515