Resident Application Handbook

7/30/2019 Resident Application Handbook

1/15

64IliffeStreetBexleyNSW2207

Phone:(02)95031800

Fax:(02)91500696

E-mail:reception@homewoodcare


2/15Revised July 2007 F9/052

Welcome note 3

Our philosophy 4

Regulatory compliance 4

Admission 4

Management of care 5

Visiting hours 5

Dining 6

Laundry services 6

Resident/relatives meetings 7

Activities program 7

Religious services 7

Your medical practitioner 7

Pharmacy 8

Toiletries and Clothing 8

Individual risk taking 9

Other services 9

Overnight leave/holidays 9

Rehabilitation and Physiotherapy 10Smoking 10

Podiatry 10

Voting 10

Security of tenure 11

Room change policy 11

Translation services 11

Fees 12

Residents telephones 12

Funeral arrangements 12

Items supplied by Homewood 13

Multicultural commitment 13

Rights of the aged residents at Homewood 14

Avenues of comment, suggestions or complaint 15

CONTENTS



Dear Residents and Relatives,

On behalf of the management and staff of Homewood Care Services, I wish

to welcome you to Homewood Care.

This booklet is designed to assist and orientate you to Homewood Care. If

you have any questions, please do not hesitate to ask. We have an open

door policy; you are invited to pop into my office at any time or contact me

by telephone or email.

When a Resident moves into a Residential Aged Care Service, we

understand that they may require support at various levels in order tomaintain their physical, social, cultural and mental well-being. In providing

the necessary support for an individual, our service encourages the

Resident to maintain their independence, cultural preferences and chosen

lifestyle as much as possible. This facility focuses on providing the

Resident with a supportive environment that does not limit the rights and

responsibilities of the Resident, to remain an active member of the

community in areas of their choice. We aim to achieve this by providing

opportunities for the Resident to make informed choices about lifestyle

within and outside the service. If you should need any other service to assist

you in maintaining your lifestyle please do not hesitate in asking us for help.

I look forward to seeing you in the future.

Kerrie Alford

Chief Executive Officer / Director of Care

WELCOME NOTE



Each person coming into our facility shall receive the highest possible

quality of care and life style under the care and attention of professional,

competent and sensitive personnel, in an environment which is functional,

stimulating and aesthetic.

Systems are in place to identify and ensure compliance with all relevant

legislation, regulatory requirements, accreditation, professional standards

and guidelines.

Homewood Care provides high and low levels of care. Admission is only

granted with approval of the Department Health and Ageing via your local

Aged Care Assessment Team (ACAT).

Commonwealth Departments determines the fees and basic benefit paid for

each resident. A Bond is generally required for low care admissions, the

amount is discussed on admission.

What to Bring

Your current 3020 Aged Care Assessment.

Your Pension and Medicare card.

Current medication and or prescriptions.

Name labels must be put on every item of clothing. Labels can be ordered

upon admission and staff will fix labels to residents clothing. This will be

invoiced to your account.

Keys are available on request for a lockable drawer if you wish to secure

any personal items.

If you wish you may bring in family photographs, treasured articles, TV and

a radio with head phones.

OUR PHILOSOPHY

REGULATORY COMPLIANCE

ADMISSION



Homewood Care specifically caters for the needs of the elderly, who for a

variety of reasons are no longer able to live independently in the general

community.

This does not imply however that the residents right to individualised care

and freedom of choice are to be forfeited as a result of living in the facility.

Rather, it is the aim of management and all staff to provide medical,

therapeutic care and social supports in a home like environment and at all

times to take into account the wishes and choices of residents both in the

planning and implementation of these services.

Whilst it is clear that residents in this facility maintain the right to freedom of

choice in regard to their care, treatment and participation in activities, there

may be occasions where this is not a valid option, (i.e. the residents mental

state preludes rational decision making). In these circumstances the

relative or other responsible person(s) may undertake the role of advocate.

At all times however, the management of the facility maintains the

responsibility for the safety and proper care of all residents.

It is further expected that all staff assume responsibility for the

compassionate and dignified care of all residents, (i.e. Duty of Care), whilst

at the same time ensuring the spirit of the philosophy of the facility remains

paramount.

As this is your home there are no rigid visiting hours. Visitors are very

welcome and may join in any activities or functions. Extra seating may not

be available immediately in each room; however there is ample seating

available in the lounge and dining rooms and also in the garden areas.

VISITING HOURS

MANAGEMENT OF CARE



Our catering staff endeavours to meet each residents special needs. If you

have any special requirements or special events requiring catering

(eg: Birthday cake, afternoon tea for visitors etc.), please let the staff know

well in advance.

Special diets are catered for (eg: Diabetic, Fat reduced/free or Vegetarian).

A dietician is available upon request for dietary advice. Please ask staff for

assistance in this regard. Meals are served as follows:

Breakfast 7.30am - 8.00am

Lunch from 12.00 noon

Dinner 5.15pm - 5.45pm

Supper 6.45pm - 7.00pm

Morning and afternoon tea are served in between.

A choice of menu is available for breakfast, lunch and dinner; the lunch

meal is the main meal. If however you do not like or have a differing

requirement, please make the staff aware of your requirements in order that

a suitable alternative can be arranged. Relative/representative meals are

available, please place order with reception prior to 11.00am each day, cost$5.00.

Homewood has an off-site laundry which offers a quality service for all

residents at no extra charge. Each residents clothing must be appropriately

labelled to avoid loss. Unfortunately due to the industrial nature of

machines used, we are unable to process woollens and items for dry

cleaning, we ask that these items be avoided, however by individual

arrangement we can organise dry cleaning / laundering and itemise the cost

on the residents monthly account, please discuss with the Director of Care.

DINING

LAUNDRY SERVICES



The facility conducts meetings for residents, bi monthly meetings. All

residents and their relatives are welcome at these meetings, although the

main aim is for the residents to have input into the functioning of the facility.

You will be given the opportunity to discuss matters of concern or make

suggestions. Please remember that your input is greatly appreciated. Staff

will remind residents in advance of upcoming meetings. Relatives and

friends who are unable to attend these meetings can make suggestions

through our improvement log or via a Comment Concerns form, please ask

at reception for details. Meeting dates will be posted in the sign in book prior

to next scheduled meeting.

Our activities officers run an activities program Monday to Friday, everyone

is welcome to attend. Residents individual interests and hobbies are

respected and encouraged. Please ask the therapy staff if you need any

assistance.

An example of our activities are craft, games, sing a-longs with the pianola,

bus outings, exercises with our physio assistant, beauty care and happy

hour. A small cost is charged to your account for some bus outings.

Residents right to individual religious belief and access to religious services

are respected, please ask the activity staff for church service times. If you

have any special religious requirements, please speak with the Director of

Care. Ministers of religion from your own parish are welcome at any time.

All residents can receive medical care under the practitioner of their choice.

You can continue your care under your local doctor or you may choose a

doctor from a list of doctors who already visit the facility.

RESIDENT/RELATIVES MEETINGS

ACTIVITIES PROGRAM

RELIGIOUS SERVICES

YOUR MEDICAL PRACTITIONER



All medications are required to be dispensed into Webster Packs. An

account fee of $6.00 is charged by Carlton Pharmacy to monitor, pack and

deliver medications and obtain the scripts from the doctor. If you choose to

use another pharmacist, any medication ordered must be delivered within24 hours in a Webster Pack Single Dose System and provide an after

hours service to the facility. Should staff be unable to contact relatives or

the medications do not arrive within 24 hours, staff will order them through

our pharmacist and the charge will be applied to your account.

The facility provides residents with their own personal toiletries. This

includes a liquid soap, toothpaste, toothbrush, shaving cream, razors,

shampoo and tissues. We prefer that all male residents supply an electric

razor as they are kinder to frail skin. You may prefer a particular brand and

therefore you are welcome to supply your own. If you require a medicated

soap or shampoo you will need to provide this, or we can purchase it from

the pharmacy and add it to your account.

It is policy of this facility that all residents should be appropriately dressed

for the time of year and day. If residents or relatives are unable to shop for

clothing we are able to assist. Obviously, the clothing requirements of each

resident will be different, depending on their medical and physical condition.

Generally residents wear comfortable casual clothing during the day,

eg tracksuits, pants and tops.

Due to storage space, we request that families only leave clothing relevant

to the season, (i.e.: summer clothing stored with the family during the winter

months).

PHARMACY

TOILETRIES AND CLOTHING



It is acknowledged by the facility that residents have the right to participate

in activities, which may be considered by the staff to put them at risk.

Participation in such activities requires discussion with staff, families andyour doctor. If after discussion you choose to undertake such an activity,

then you will be asked to complete a Risk Taking form.

The following services are available by arrangement, please ask the

nursing/activity staff to organise it for you.

Pain Management Therapy

Aromatherapy

Hairdressing

Optometry

Dental Services

Audiometrist

Newspaper and magazine subscriptions

Massage Therapy - provided by Qualified Practitioners Occupational Therapy

Flower arrangements delivered

Beautician

As this is your home you are free to come and go as you please. The onlyrequirement is that you inform the staff prior to leaving the premises and

when you are expected to return. This prevents food wastage and ensures

all staff are aware of residents whereabouts at all times should an enquiry

be received. The Department of Health and Ageing allow a maximum of 52

days social leave per year and unlimited hospital leave.

INDIVIDUAL RISK TAKING

OTHER SERVICES

OVERNIGHT LEAVE/HOLIDAYS



The Residential Care Facility employs a Physiotherapist for residents

requiring rehabilitation or other treatment. Your Doctor or the Registered

Nurse will refer you to this service if you require it. All residents are

assessed for manual handling and physiotherapy requirements on

admission.

You may employ the services of a Physiotherapist privately at your cost.

If a resident is assessed by the Physiotherapist to be a high risk of falling

and sustaining a major injury, relatives will be asked to purchase two pairs

of hip protectors to minimise a major trauma or injury to the resident. Cost

will be added to the resident account.

Smoking is not permitted within the facility for health and safety reasons.

Smoking is permitted in designated outside areas, please ask staff to show

you these. It is requested that visitors refrain from smoking anywhere within

the facility.

A team of Podiatrists visit the facility on a six weekly basis. Residents are

able to see the podiatrist if they desire. If you are a high care resident and

referred to the podiatrist by your Medical Practitioner or by the Registered

Nurse because of medical reasons, the cost is covered by the facility.

The current Podiatry charges are $35.00.

All residents have the right to vote in local, State and Federal elections.

Voting will be arranged for those residents wishing to do so. You may

choose to be taken off the Electoral Roll after being admitted to an aged

care facility.

REHABILITATION AND PHYSIOTHERAPY

SMOKING

PODIATRY

VOTING



No resident will be asked to vacate the Residential Care Facility unless in

extreme cases where the residents psychological or medical condition

cannot be fully catered for within the facility. If in the unlikely event that this

should occur, adequate notice to find suitable alternative accommodationwill be given and all parties concerned will be consulted. Information

contrary to this must not be communicated to residents or their relatives.

Continued non-payment of fees will result in residents being asked to vacate

the premises. If for any reason you are not able to pay fees as they become

due, please do not hesitate to speak to the Director of Care who will

endeavour to assist you if possible.

The Room Change policies relating to the care of the residents shall be

explained in further detail on admission. We will not move a resident to

another room without a reason which may be based on a care need, or a

physical need, or sometimes some people just dont get on and a room

change maybe necessary.

The Director of Care reserves the right to transfer residents where

necessary, however no resident will be moved without prior agreement from

an Advocate.

Interpreter services are available through St George Hospital for residents

with difficulty in speaking or understanding English. A translation service is

also available on free-call 1300 654 151 or phone 9828 6088, this is a 24

hour service. The facility staff on admission will arrange these services.

SECURITY OF TENURE

ROOM CHANGE POLICY

TRANSLATION SERVICES



Centrelink determines the daily Resident contribution fee to be charged. A

daily accommodation charge exists for non-concessional residents. The

Director of Care will determine whether a charge will be applied on

admission, if after admission on receipt of Centrelink information the chargeis not required any over payment will be refunded. This will be discussed

with relatives and residents on admission.

Residents or their relative may pay their accounts to Homewood via direct

debit monthly, by cheque, credit card or debit card, payments by cash are

not encouraged and can only be made during office hours Monday to

Friday. Four weeks fees are due, in advance, upon admission. Accounts are

posted the first week of each month.

Telephones are available to residents in rooms if there are lines available,

the home has a hands free telephone for any resident to use if all available

phone lines are being used. Residents telephone accounts will be billed to

their account monthly.

To enable staff to abide by residents personal and cultural wishes, we

request that funeral arrangements be made and the Director of Care be

made aware of any personal wishes. It is very important this information is

given to the facility as soon as possible after admission. If this information is

not available to staff, it is very difficult for night staff in the event this

information is required during this period.

FEES

RESIDENTS TELEPHONES

FUNERAL ARRANGEMNTS



A list of items supplied by the facility is shown below, excluding items

prescribed by a Medical Practitioner for a particular resident. Should you

wish us to purchase any item on your behalf through our facility suppliers,

please do not hesitate to make your request known to the Director of Care,who will endeavour to assist you.

Toiletries

Tissues

Toothpaste

Denture Cleaners

Shampoo

Conditioner

Basic Medical Supplies

Sanitary pads for high care residents

Bandages

Basic Dressings

Skin moisturiser

Mobility Aids

Wheelchairs for transporting

Shower Chairs

Mechanical Lifting Devices

Slide sheets

Continence Management

Continence Pads for high care

residents

Commode Chairs

Absorbent Aids

Disposable enemas

Bed pan/Urinal covers

Homewood Care is recognised as a facility which caters for English and

non-English speaking residents.

Management and staff of Homewood Care will endeavour to meet all

residents cultural needs. Please advise staff of any religious or cultural

occasion you may wish to celebrate. Recipes from favourite dishes are

welcome and the cook will try to produce National dishes on a regular basis

if requested.

MULTICULTURAL COMMITMENT

ITEMS SUPPLIED BY HOMEWOOD



Every resident has the right to quality of excellence in care,

environment, furnishings, food and activities.

The residents right to privacy must be respected in their room,

bathroom, records, personal possessions and relationships.

There should be freedom for the resident to choose and pursue

companionship with their own or opposite sex without fear, criticism

and censure from the staff or other residents.

Every resident has a right to expect that his/her family will feel welcome

where he/she lives and that they will be part of his/her life by visiting

and participating in various activities. Every resident has the right to receive phone calls or messages left for

him/her and to receive and send mail uncensored.

Every resident has the right to rehabilitation and resocialisation

program which emphasis his/her abilities. He/she has the opportunity

to avail himself/herself of different programs offered.

The resident has the right to information about his/her own treatment.

He/she has the right to adequate time, either from the physician or

some authorized personnel in nursing and as far as possible, personal

relationship with them should one exist.

He/she has the right to refuse treatment offered to him/her. Where real

problems exist, the medical officer is always consulted.

The resident has the right to know the rules and regulations of this

Residential Care Facility and the reasons for them. Further, he/she has

the right to a formal involvement in the decisions which concern his/her

welfare and functioning.

RIGHTS OF THE AGED RESIDENTS ATHOMEWOOD


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If for any reason you are not happy, or you wish to make a suggestion or

comment about any aspect of service provided by the facility, including

Nursing or Medical care, please do not hesitate to contact the Director ofCare or the Deputy Director of Care. Please remember that positive

feedback is also valuable, as it assists us with evaluation of our standards

and boosts staff morale.

All complaints will be investigated in the strictest of confidence. All

complaints will be investigated immediately and closed out in a timely

manner. If you have concerns out of normal business hours, please see the

Registered Nurse in-charge or ask to complete a Comments and Concerns

form and we will contact you as soon as possible on receipt, this will occur

where possible within 24 hours.

If however, you feel a concern cannot be solved satisfactorily within the

facility, you may contact the:

Aged Care Complaints

Resolution Scheme

Department of Health and Ageing

GPO Box 9848

Sydney NSW 2000

FREE-CALL 1800 550 552

Please remember that positive feedback is also valuable, as it assists us

with evaluation of our standards and improvement to our service. Withoutcomments and suggestions our service cannot improve. At Homewood we

regard a mistake as an opportunity for improvement. Our customers

(internal and external) are of paramount importance. Please help us to help

you.

Copyright Homewood Care

AVENUES OF COMMENT, SUGGESTION ORCOMPLAINT

Resident Application Handbook

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