Les réseaux sociaux d’entreprise SOURCE: http://ictkm.files.wordpress.com/2009/07/social-media-bandwagon1.jpg Jacques Folon Partner Edge Consulting Me de conférences Université de LIège Chargé de cours ICHEC Prof. invité Université de Metz Master 1 en gestion des ressources humaines Techniques appliquées de GRH GRH et nouvelles technologies http://images.pcworld.com/images/article/2012/08/ shutterstock_109044584-11394457.jpg
Cours donné à l'Université de Liège en Master RH en Mars 2013
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• Les managers passent 2h/jour à rechercher de l’information • 50 % de l’information trouvée n’a pas d’utilité • 59 % ne voient pas d’information interne qui soit utile • 53 % disent qu’elle n’a pas de valeur • 36 % disent qu’il y en a trop, rendant difficile la recherche
de la bonne information Accenture : Survey 1000 middle managers US/UK –8Jan 2007
Définition des RSE• Les technologies dites de réseaux sociaux d’entreprise sont
considérées comme des supports pouvant permettre l’animation des réseaux sociaux d’une organisation.
• Un réseau social correspond à un ensemble de nœuds (individus, organisations) reliés par un ensemble de relations sociales (Fuhrer et al., 2009).
• Ces relations prennent forme spontanément et sont donc informelles.
• Ces réseaux relationnels permettent d’accélérer le travail collectif dans l’organisation en dépassant les logiques hiérarchiques officielles.
• VERRA, Lucas Gabriel, KAROUI, Myriam, et DUDEZERT, Aurélie. Adoption symbolique d’un Réseau Social pour entreprise: Le cas de BOUYGUES CONSTRUCTION.
1.3. Data privacy & internal social media questions
• Which precise purpose ?• What kind of personal data will be stored?• Are data stored in Europe ?• Are they in the « Cloud »?• Data privacy commission advice needed?• What will be the security policy?• What about the content of ex-employees?• Is a code of conduct enough?
SO IT ’S AN IMPORTANT ISSUE !!!
2.0. Data security
SOURCE DE L’IMAGE: http://www.techzim.co.zw/2010/05/why-organisations-should-worry-about-security-2/
Reading and answering e-mail. Approximately 28%, or about 11.2 hours, of the average interaction worker’s workweek is spent reading and answering e-mails. The study indicates that because of private social media’s ability to make searchable content out of all posted messages, the amount of time spent with e-mail can be reduced by as much as 35%, or about 4 hours.
Searching and gathering information. 19%, about 7.6 hours, of the average interaction worker’s work hours are spent searching for internal information only certain employees possess. Again, because of enterprise social media’s ability to store all messages as searchable content, this figure can be reduced by nearly 35% to about 4.9 hours per week, which amounts to a savings of 2.7 hours per week per interaction worker.
Searching and gathering information. 19%, about 7.6 hours, of the average interaction worker’s work hours are spent searching for internal information only certain employees possess. Again, because of enterprise social media’s ability to store all messages as searchable content, this figure can be reduced by nearly 35% to about 4.9 hours per week, which amounts to a savings of 2.7 hours per week per interaction worker.
Communicating and collaborating internally. Using phones, e-mail, and in-person interaction to communicate consumes about 5.6 hours of the average interaction worker’s workweek. Because you can directly message anyone in the organization without cluttering up an e-mail inbox with a collaboration tool, your organization can realize up to a 35% time savings, or about 2.0 hours per interaction worker.
Role-specific tasks. Tasks specific to a particular job consume the most amount of time for any role, averaging out to about 15.6 hours per week. Internal social media increases the productivity of these tasks by about 15%, or approximately 2.3 hours per week. One way they enhance job-specific productivity lies in their ability to centralize all job functions at one hub, so your employees begin using all other applications there.
Role-specific tasks. Tasks specific to a particular job consume the most amount of time for any role, averaging out to about 15.6 hours per week. Internal social media increases the productivity of these tasks by about 15%, or approximately 2.3 hours per week. One way they enhance job-specific productivity lies in their ability to centralize all job functions at one hub, so your employees begin using all other applications there.
Intelligence collective
• Chacun d’entre ces personnes peut ne pas être de qualité supérieure; mais quand elles sont ensemble, il est possible qu’elles puissent surpasser –collectivement et comme une nouvelle entité –la qualité des meilleurs
• Define the internal and external social media • Intellectual property rules• Data privacy explanations• Confidential information• Anonimity is forbidden• Penalties • And• Which communication for the code of conduct?• How to have it approved?
Conclusion
• Do not forget privacy issues• CC/CO 81 • Control or not control• IPR regulation s/b reminded• Internal code of conduct• BUT• There are some important added value