RESEARCH REPORT on travel agents learn about South Africa and its offering at these trade shows so that when a consumer wants to travel to a destination like South Africa they will

Essential Business InformationEssential Business Information

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RESEARCH REPORT

on

Travel Agencies

SICCODE: 74140

Report Date: October 2010

Compiled By: Kim Imrie

[email protected]

Travel Agencies SICCODE: 74140

- 2 - © Copyright Who Owns Whom (Pty) Ltd

Report Index

INTRODUCTION ..................................................................................................................................................4 DESCRIPTION OF THE INDUSTRY...................................................................................................................4

Industry Supply Chain...................................................................................................................................6 SIZE OF THE INDUSTRY ....................................................................................................................................8 STATE OF THE INDUSTRY ..............................................................................................................................13

Local............................................................................................................................................................13 Corporate Actions ..................................................................................................................................15 Regulations.............................................................................................................................................16 Black Economic Empowerment.............................................................................................................17

Regional.......................................................................................................................................................17 International.................................................................................................................................................19

INFUENCING FACTORS ...................................................................................................................................21 Type of Travel .............................................................................................................................................21 Economic Environment ...............................................................................................................................22 Tourism Sector Strategy ..............................................................................................................................22 Success of the 2010 FIFA Soccer World Cup .............................................................................................23 Provision of Direct Bookings ......................................................................................................................23 Information Technology, the Internet and Online Sales ..............................................................................24 Co-operation between Airlines and Tourism Sector ...................................................................................25 Political and Economic Co-operation..........................................................................................................26 Labour Resources ........................................................................................................................................26 Natural Occurrences ....................................................................................................................................26 Cyclicality ...................................................................................................................................................26 Environmental Concerns .............................................................................................................................27

COMPETITION ...................................................................................................................................................27 Barriers to Entry ..........................................................................................................................................27 Research and Development .........................................................................................................................28

SWOT ANALYSIS...............................................................................................................................................28 FUTURE OUTLOOK...........................................................................................................................................29 INDUSTRY ASSOCIATIONS.............................................................................................................................29 REFERENCES .....................................................................................................................................................31

Publications .................................................................................................................................................31 Websites ......................................................................................................................................................31

APPENDIX 1........................................................................................................................................................33 Members Council of ASATA......................................................................................................................33

ORGANOGRAM A..............................................................................................................................................34 Wholesale Operators ...................................................................................................................................34 Companies Profiled

Abercrombie & Kent Safaris (Pty) Ltd.........................................................................................................37 African Eagle Cape Town Day Tours (Pty) Ltd ...........................................................................................38 African Encounters (Pty) Ltd .......................................................................................................................39 Akilanga (Pty) Ltd........................................................................................................................................40 And Beyond South Africa (Pty) Ltd.............................................................................................................41 Austria Connection Cc .................................................................................................................................43 Egoli Tours (Pty) Ltd ...................................................................................................................................44 ERM Tours (Pty) Ltd ...................................................................................................................................45



Flightsite (Pty) Ltd .......................................................................................................................................46 Grosvenor Tours (Div Of Imperial Group (Pty) Ltd) ...................................................................................48 GRS Southern Africa Tours Cc....................................................................................................................50 Holiday Tours (Pty) Ltd ...............................................................................................................................51 Hylton Ross Tours (Pty) Ltd ........................................................................................................................53 Ikapa Tours & Travel (Pty) Ltd....................................................................................................................55 International Travel And Tours Cc...............................................................................................................56 Jetstar Tours (Pty) Ltd ..................................................................................................................................57 Rennies Travel (Pty) Ltd ..............................................................................................................................58 Serendipity Tours Cc....................................................................................................................................60 South African Airways City Center (Pty) Ltd ..............................................................................................61 Springbok Atlas (Div Of Imperial Group (Pty) Ltd) ....................................................................................63 Sun International Travel (Pty) Ltd................................................................................................................65 Sure Tours (Pty) Ltd.....................................................................................................................................67 Thompsons Africa (Div Of Cullinan Holdings Ltd).....................................................................................68 Thompsons Holidays (Div Of Cullinan Holdings Ltd) ................................................................................70 Tourvest Inbound Operations (Div Of Tourvest Holdings (Pty) Ltd) ..........................................................72 Tourvest Travel Services (Div Of Tourvest Holdings (Pty) Ltd) .................................................................74 Trafalgar Tours (Pty) Ltd .............................................................................................................................76 Travel Vision (Pty) Ltd ................................................................................................................................77 Travelpass International (Pty) Ltd................................................................................................................78 Travelstart Online Travel Operations (Pty) Ltd............................................................................................79 Unusual Destinations (Pty) Ltd ....................................................................................................................80

ORGANOGRAM B..............................................................................................................................................81 Retail Travel Agents....................................................................................................................................81 Companies Profiled

Coega Corporate Travel (Div Of Coega Development Corporation (Pty) Ltd)............................................83 Concorde Travel (Pty) Ltd............................................................................................................................85 Flight Centre (South Africa) (Pty) Ltd .........................................................................................................87 Harvey World Travel Southern Africa (Pty) Ltd..........................................................................................89 Legacy Hotels & Resorts (Pty) Ltd ..............................................................................................................91 Pentravel (Div Of Cullinan Holdings Ltd) ...................................................................................................93 Rennies Travel (Pty) Ltd ..............................................................................................................................95 Sure Tours (Pty) Ltd.....................................................................................................................................97 Sure Travel (Pty) Ltd....................................................................................................................................99 Thompsons Travel (Div Of Cullinan Holdings Ltd) ..................................................................................101 Tourvest Travel Services (Div Of Tourvest Holdings (Pty) Ltd) ...............................................................103 Uniglobe Travel South Africa (Pty) Ltd.....................................................................................................105



Introduction Over the last decade a number of fundamental changes have taken place globally in the travel agency industry. These changes were and still are driven by advances in technology, particularly the Internet, and parallel changes in consumer demands, with consumers becoming more independent and discerning. As a result, more flexible products and services have been developed and the Internet has become a new distribution channel for tourism suppliers. The airline industry no longer pays commission to travel agents, and agents now charge fees to clients for various types of services, as business and leisure travel become increasingly specialised. The role of the travel agent has changed from that of an agent for the supplier to an agent for the customer. Traditional travel agencies have started to focus more on the leisure traveller and for business travel the travel agent has evolved into a travel management company serving the corporate travel market. Travel agency and related activities cover the furnishing of travel information, advice and planning, arranging tours, accommodation and transportation for travellers and tourists and the furnishing of tickets. The focus of this report will be on Inbound and Outbound Travel Services. Description of the Industry Travel agents are involved in the planning, booking, organisation and documentation of travel arrangements for their clients. In addition to dealing with ordinary tourists, most travel agents have a special department devoted to travel arrangements for business travellers, while some agencies specialise in commercial and business travellers. The industry is divided into Outbound and inbound travel and usually travel agencies specialise in one aspect. An outbound agency is a traditional, multi-destination agency based in the originating location of the traveller. An example of this large, traditional type of agency is Rennies Travel. Outbound includes travel outside the country as well as domestic travel. Tour operators or wholesalers for outbound travel specialise in the manufacture and sale of holiday travel packages for large groups. As they book hotel rooms and create packages in advance of the consumption date, they cater for the leisure market rather than the business segment whose travel arrangements often change at short notice. A profit is made by selling a number of holiday “packages” which can comprise discounted hotel room accommodation, flights and car rental. Packages are sold by the wholesaler to hospitality retailers such as travel agents but more recently wholesalers have been selling directly to the public. A travel agent, retailer or travel management company sells travel-related products and services, complete or individual parts of holiday packages, to the customer on behalf of third party travel suppliers, such as airlines, hotels, tour companies and cruise lines. Travel agents do not purchase package holidays upfront: instead they purchase a package holiday or a ticket from a supplier or wholesaler when a customer requests that purchase. Many wholesalers will sell their product at a net rate which the travel agent can mark up accordingly but traditional commissions are no longer applicable to this industry.



Inbound travel involves short-term arrivals into a country by residents of other countries. An inbound agency is destination-focused, based in the destination and delivers expertise on that location. Many such agencies are small, independent operators, but large operators like Sure Travel and Thompsons Travel are travel agents that have inbound branches. Inbound wholesale tour operators are responsible for preparing itineraries and booking the ground arrangements on behalf of internationally-based wholesalers. South African Tourism (SAT) offers many programmes to Inbound Tour Operators in an attempt to promote their product to potential tourists. These include International Trade Shows and more particularly INDABA. International travel agents learn about South Africa and its offering at these trade shows so that when a consumer wants to travel to a destination like South Africa they will approach a travel agent in their home country who will put together a package using pre-packaged tours offered by a wholesale tour operator. The wholesale tour operator will approach an inbound tour operator in South Africa to arrange or propose a tour. The inbound tour operator will then make reservations directly with suppliers such as hotels and transport providers. This particular sector is diverse with “niche” markets such as coach-based package tours, the “FIT” or individual itinerary-based traveller market and those catering for specific foreign languages. The South African travel industry can be divided into companies that focus on Corporate Travel and those that focus on the Leisure market.

♦ Company owned operations that are also known as Travel Management Companies (TMCs) and focus primarily on the Corporate Market. These Companies include Bidtravel, Tourvest, Flight Centre, Cullinan Holdings, Travel with Flair and Wings Travel.

♦ Consortiums with a number of licensees or franchise holders such as The Sure Travel Group, XL Travel, SA Travel Centre, Club Travel, Flight Specials, Harvey World Travel, Grindrod Travel, PenTravel and UniGlobe. These companies are predominantly multifunctional and represent the traditional travel agent, focusing on leisure travel as well as small to medium business customers. Increasingly these companies are adopting a niche market mentality.

♦ Independently owned companies with no allegiance to another brand except their own. These companies have predominantly focused on a 60/40 mix of corporate versus leisure business but an increasing number of new agents are emerging in this sector. These rising travel agents are not focused on the leisure market but fulfil the travel needs of the Public Sector and meet the strict tender requirements as laid out by the Government.

♦ Independent Travel Consultants (ITCs) otherwise known as home-based travel consultants do, in some cases form part of a bigger head office environment that provides a shared services environment and takes care of ticketing. Examples of these ITC brands are eTravel, Travel Counsellors and Club Travel.

Since 2005, when airlines stopped paying commission to local travel agencies for the sale of air tickets, the role of the travel agent changed from being an agent of the seller to being an agent of the buyer. With the introduction of the internet, the deregulation of the airlines and the introduction of no frills, low-cost airlines, airlines have sought every opportunity to reduce



their distribution costs and therefore no longer pay commission to travel agents. While online bookings which may or may not be made by the travel agents are free of commission, a traveller pays a fee to travel agents “for compensation for services provided to travellers.” Travel agencies now either charge a percentage premium or a standard flat fee per sale. Some companies such as tour companies and cruise lines do still remunerate the travel agent for selling their product. In 2004, the Association of South African Travel Agencies (ASATA) commissioned a cost of services survey which was used as a basis for calculating service fees. In keeping with the Association’s code of conduct, all charges are charged for the service provided at the time of the booking. Travel Agents may choose to include or exclude the costs of changing or cancelling the reservation and the Travel Agents service fees are not refundable if the booking is cancelled. Travel agents in Europe and the United Kingdom have the option of buying insurance to protect themselves and their clients from their own commercial failure or that of their suppliers. In the case of failure, customers are more likely to recover some form of compensation. In South Africa this is not currently available.

Industry Supply Chain The travel agency industry has moved away from the traditional model represented graphically below.

[Source: Lubbe, B, A New Revenue Model for Travel Intermediaries in South Africa: The Negotiated Approach]

The model has changed with advances in technology and the incorporation of the internet using global distribution systems (GDSs) and destination management software (DMS) as a distribution channel for suppliers. There are also a range of new channels for the consumer to access such as personal computers (PCs), personal digital assistants (PDAs), self-service kiosks, interactive televisions (ITV) and mobile phones. This new tourism distribution model is shown below.

[Source: Lubbe,B, A New Revenue Model for Travel Intermediaries in South Africa: The Negotiated Approach]



Travel agencies are inextricably linked to tourism as without a dynamic inbound and outbound tourism industry no travel agents would exist. Tourism is one of the fastest growing sectors of South Africa's economy, its contribution to the country's gross domestic product (GDP) increasing from 4.6% in 1993 to 8.7% in 2009 (or R173.9bn). Tourism created 575 000 direct jobs and 1.4 million total (direct and indirect) jobs in 2009. Tourism is expected to grow further in light of the successful 2010 FIFA World Cup, which according to the governor of the Reserve Bank added 1% to GDP. Tourism growth has become a key government initiative since the introduction of a Tourism Sector Strategy in May 2010. The relationship between the airline industry and travel agents has evolved since April 2005 when SAA, closely followed by every other airline that operates in the South African market, removed commissions paid to travel agents While the airlines have increased their distribution via the web, they continue to receive in excess of 85% of their bookings from the retail travel agent. This model has improved their efficiencies and transformed the relationship they have with travel agents to a more proactive partnership. Airlines obtain bookings both directly and indirectly where information is disseminated via GDS systems to travel agents and other intermediaries as shown below.

Locally and internationally South African Airways (SAA) holds the dominant share of the market, but South Africans also have the choice of the following low-cost airlines.

♦ Kulula owned by Comair, which has the British Airways franchise in South Africa. Kulula started its web-driven business in 2001. Within a short space of time the company had 80% of its business online.

♦ 1Time, a private company with no links to other airlines, began operations in January 2004 and has recently been listed on the JSE. The airline continues to use the internet as its main booking portal but makes its product available to travel agents as well.

♦ Mango Airlines was started in 2004 and positioned by its owner SAA to compete in the low-cost carrier space.

Because accommodation is offered as part of special packages, the Hospitality industry is inextricably linked to the travel agency sector. The last accommodation survey undertaken by



Statistics SA in 2007 reported that the accommodation industry was worth R22 327m, an increase of 16% per annum over the income of R14 034m reported in the 2004 survey.

[Source: Stats SA 2007] Size of the Industry Although 95% of the market is held by ASATA members, there is no central repository for industry data. The following large holding companies dominate the South African travel landscape. Tourvest Tourvest is “the largest integrated tourism group” in sub-Saharan Africa. The group was started and listed on the JSE in 1997 by incorporating a number of long-standing tourism companies. It employs more than 4 000 people. Tourvest offers a wide variety of activities and products through facilities owned and managed by the group in South Africa, Namibia, Zimbabwe, Botswana, Zambia and Uganda. Some of these include white-water rafting, elephant back safaris, hot-air ballooning, game drives and cultural villages. In addition Tourvest has acquired a portfolio of boutique hotels and game lodges at key tourist destinations. The company was delisted in 2008 when it was acquired by a Black Economic Empowerment Consortium. There are 4 divisions.

♦ Tourvest Inbound Operations has two business units: Tourvest Inbound Product and Tourvest Inbound Operations. The Inbound Operations division brings more than 110 000 foreign leisure tourists to South Africa each year. International holiday



packages are designed and marketed through a network of wholesale agents in the United Kingdom, Europe, the United States and the Far East.

♦ Tourvest Outbound Travel Services focuses on the South African corporate travel market. In-house travel management services are provided to 60 of the country's top 100 companies. It markets some 63 brands, including Seekers Travel and American Express Travel Services. It is also the general sales agent for Singapore Airlines.

♦ Travel Retail has 4 units aimed at the shopping needs of a traveller: o souvenir, craft and curio stores; o jewellery and loose diamond retail outlets; o tourist destination restaurants and taverns; and o inflight duty-free operations servicing a number of international airlines.

♦ Financial Services. Tourvest holds the American Express Foreign Exchange franchise in Southern Africa and operates a network of more than 50 branches at tourist sites.

Bidvest Bidvest is an international services trading and distribution company listed on the JSE. HRG Rennies Travel, a travel management company, is 100% owned by the Bidvest Group and forms part of the Bidserv division of Bidvest. The other divisions are Bidfreight, Bidfood, Bid Industrial and Commercial Products, Bidpaper Plus, Bid Auto, Bidvest Europe, Bidvest Asia Pacific, Bidvest Namibia and Corporate. Bidserv includes travel banking, foreign exchange services and online travel amongst a range of other outsourced services such as laundry, hygiene and security. The 3 travel related divisions of Bidserv include the following:

♦ Bidtravel, which comprises: o Carlson Wagonlit Travel SA; o BCD Travel; o Ebony Travel; o Harvey World Travel; o HRG Rennies Travel; o Travel Connections; o Travelwise Botswana; and o World Travel.

♦ Bidvest Bank Ltd, a registered commercial bank which has foreign exchange and banking products and services.

♦ Bureau de Change Services provided by Rennies Foreign Exchange Services, which is the “travel foreign exchange division of Bidvest Bank Ltd” with over 85 branches in South Africa.

The 2009 financial results showed that Bidserv revenue increased by 13.1% to R7.3bn, while Bidserv trading profit increased by 11.4% to R0.9bn. Bidtravel was most affected by difficult trading conditions with business travel negatively affected and impacting on operations in the travel, hospitality and airline handling sectors. Sure Holdings Sure Holdings owns the Sure Travel Group, formed in 1979 and now “Southern Africa’s largest independent single travel agency brand.” It comprises 134 independent owner-



managed travel agencies throughout South Africa, holding more than 15% of the South African travel industry. Turnover in 2008 was in excess of R2bn. Due to its size it is able to negotiate preferential rates with airlines, hotels and car companies. There are two divisions, Sure Corporate Travel and Sure Tours.

♦ Within Sure Corporate Travel, there are 21 travel management companies dedicated to providing the corporate sector with comprehensive travel solutions which include reservations, frequent flyer management and the drafting of travel policy solutions.

♦ Sure Tours is the in-house tour operator for all the Sure Travel Agencies. It supplies product in the marketplace to many other independent retail travel outlets and has preferred partner agreements with Club Travel, Uniglobe Travel and Flight Specials. This division also provides ground handlers/ ground operators for both outbound and inbound travel.

South African Airways City Center (Pty) Ltd (SATC) SATC has about 14% of the South African travel market, considers itself a travel management company and has a turnover of approximately R2bn. It has its own tour operator brand called SATC Holidays, operating fully as both an inbound and outbound tour operator service. It services the network of 90 SATC franchisee travel agents and has affiliations to iKapa Tours and Travel, who have 12 years of experience in the inbound sector. Cullinan Holdings Although originally a diamond mining company and listed on the JSE in 1901, Cullinan Holdings has become one of South Africa’s leading tourism and leisure Groups. It is 64% owned by the Travel Corporation and is listed on the JSE. Its strategy is “to increase market share through organic growth” by acquiring market leaders complimentary to its existing stable in South Africa. As a result it has acquired the following companies since 1998: Thompsons Group of Companies (1998), Pentravel (1999), Manex Marine (2001), Hylton Ross Tours (Pty) Ltd (2006) and Central Boating (2008). The following companies are part of Cullinan Holdings:

♦ Thompsons Africa and Thompsons Holidays, which provide both inbound and outbound tour and travel agency services.

♦ Trafalgar Tours, Contiki Tours and Insight Vacations. ♦ The Planet Africa division brings groups from Japan and Korea to South Africa and

Zimbabwe. ♦ The Gateway Division, based in Singapore focuses on individual and group travel

from Asia to Southern Africa. ♦ The group’s Travel Retail Business in South Africa includes travel agency chains

Pentravel and Thompsons Leisure. ♦ The transportation division includes Hylton Ross Tours and Thompsons Touring &

Safaris. ♦ There is a Marine Division which distributes many leading brands throughout South

Africa. Revenue for the financial year ended September 2009 was R0.41bn while profit was R0.018bn.



Summary of Wholesale Operators

Company Service Employees Revenue Branches

Abercrombie & Kent Safaris (Pty) Ltd t/a A & K Southern Africa

♦ Inbound 78 2

African Eagle Cape Town Day Tours (Pty) Ltd t/a African Eagle

♦ Inbound 70 4

African Encounters (Pty) Ltd

♦ Inbound & Outbound

13 R46.0m (2010)

1

Akilanga (Pty) Ltd ♦ Inbound 23 And Beyond South Africa Travel (Pty) Ltd t/a & Beyond


2 500 8

Austria Connection cc

♦ Outbound 2 1

Egoli Tours (Pty) Ltd t/a Egoli Africa Destination

♦ Outbound 13 1

ERM Tours (Pty) Ltd ♦ Inbound 25 R100.0m (2009)

Flightsite (Pty) Ltd


20 R8.5m (2010)

1

Grosvenor Tours (Div of Imperial Group Ltd)

♦ Inbound 15

GRS Southern Africa Tours cc ♦ Inbound 23 Holiday Tours (Pty) Ltd

♦ Outbound 60 3

Hylton Ross Tours (Pty) Ltd ♦ Coach Operator

122

Ikapa Tours & Travel (Pty) Ltd ♦ Inbound 60 R30.0m (2009)

International Travel and Tours cc t/a ITT


28 R6.1m (2010)

1

Jetstar Tours (Pty) Ltd

♦ Outbound 15 R8.0m (2010)

1

Rennies Travel (Pty) Ltd t/a HRG Rennies


806 R300.0m (2010)

60

Serendipity Tours cc

♦ Outbound 33 1

South African Airways City Center (Pty) Ltd t/a SA Travel Centre / SATC


21 R23.0m (2010)

75 branches

with 57 franchisee

s Springbok Atlas (Div of Imperial Group (Pty) Ltd)

♦ Inbound 290 5

Sun International Travel (Pty) Ltd t/a Dreams

♦ Inbound 12 R5.0m (2010)

1

Sure Tours (Pty) Ltd


26 R50.0m (2009)

1

Thompsons Africa (Div of Cullinan Holdings Ltd)


170

Thompsons Holidays (Div of Cullinan Holdings Ltd)


950



Company Service Employees Revenue Branches

Tourvest Inbound Operations (Div of Tourvest Holdings (Pty) Ltd)

♦ Inbound 335 50

Tourvest Travel Services (Div of Tourvest Holdings (Pty) Ltd)


1 050

Trafalgar Tours (Pty) Ltd

♦ Outbound 34 R30.0m (2010)

1

Travel Vision (Pty) Ltd

♦ Outbound 65 1

Travelpass International (Pty) Ltd

♦ Outbound 7 1

Travelstart Online Travel Operations (Pty) Ltd t/aTravelstart


55 R396.0m (2009)

1

Unusual Destinations (Pty) Ltd

♦ Outbound 11 1

Summary of Retail Travel Agents

Company Description of Product Revenue Branches Employees

Coega Corporate Travel (Div of Coega Development Corporation (Pty) Ltd)

♦ Selling & issuing air tickets

♦ Car Hire ♦ Shuttle Service ♦ Point to Point Service &

Airport Transfers ♦ Accommodation ♦ Visas, Forex & Travel

Insurance ♦ International Roaming &

World Call Card

3

Concorde Travel (Pty) Ltd t/a Carlson Wagonlit

♦ Undertakes the arrangements and accommodation at various hotels.

4 320

Flight Centre (South Africa) (Pty) Ltd

♦ Low-cost flights ♦ Holiday packages ♦ Domestic travel ♦ Ancillary sales ancillary

sales.

145 800

Harvey World Travel Southern Africa (Pty) Ltd

♦ Airfares ♦ Cruises ♦ Coach travel ♦ Holiday packages ♦ Car rentals ♦ Hotel accommodation ♦ Travel insurance

R15.0m (2009)

100 9 (Head Office)

Legacy Hotels & Resorts (Pty) Ltd

♦ Owns & manages: o Hotels o Bush lodges o Leisure resorts o Casino resorts

2 000



Company Description of Product Revenue Branches Employees

Pentravel (Div of Cullinan Holdings Ltd)

♦ Airfare ♦ Accommodation ♦ Tours ♦ Cruising ♦ Car hire ♦ Insurance ♦ Visa and foreign

exchange services

R400.0m (2010)

24 177

Rennies Travel (Pty) Ltd t/a HRG Rennies

♦ Corporate travel management solutions

♦ Leisure travel services ♦ Online service

R300.0m (2010)

60 806

Sure Tours (Pty) Ltd t/a Sure Travel

♦ Outbound operator with services available to travel agents.

R60.0m (2009)

25

Sure Travel (Pty) Ltd ♦ Provides marketing and technical support.

R17.0m (2010)

110 20

Thompsons Travel (Div of Cullinan Holdings Ltd)

♦ Provides travel services. 3 950

Tourvest Travel Services (Div of Tourvest Holdings (Pty) Ltd)

♦ Undertakes the sale of air tickets

♦ Makes hotel reservations ♦ Travel wholesaler ♦ The WorldWide Travel

Brokers offers: o Tour packages o Accomodation o Flights o Car hire o Documentation

50 1 050

Uniglobe Travel South Africa (Pty) Ltd

♦ Offers direct travel services.

800 10

State of the Industry

Local The view from the travel industry is that the recession of 2008/9 will not have a long lasting effect. Business development director, Khehla Mthembu of Tourvest discounts the idea that it will take 2 years for the industry to recover. Positive after-effects of the Soccer World Cup are still likely this summer and there has been a growth in tourists from new markets such as Mexico and Brazil. South African tourism, a main contributing factor to the travel agency industry, is also exhibiting growth rates in the region of 8.3%. The amount of foreign direct spend in South Africa grew by 7% from R74.2bn in 2008 to R79.4bn in 2009, coming mostly from Africa and the Asian and Australasian regions. Furthermore, the total number of foreigners who visited South Africa during 2009 was over 10 million, 3.8% more than the 2008 figure.



Most traditional travel agents now have an online offering and agencies are developing more sophisticated on line booking engines. Bidtravel, part of the Bidvest Group launched a fully automated version of their travel booking engine via mymarket.com during their 2009 financial year. Corporate clients have taken it up quickly and according to Bidtravel, the number of transactions via automated systems increased 152% year on year. Flightsite and Travelstart are examples of two local, exclusively online travel agencies (OTAs) which are doing very well. Other OTAs are Computicket, Travelonline and Travellight. Although global sites like Expedia and Orbiz do take some of the local business, the local online travel agencies are more suited to the local environment. For example one is only able to book flights on airlines like BA and SAA on the global sites but local online travel agencies also provide for flights on Kulula, Mango and 1time. “Dynamic Packaging” is a term used to describe a product where customers are able to build their own package of flights, accommodation, and car hire instead of buying a pre-defined package. In view of the low margins, the distribution of this type of packaging is usually sold online or through call centre operators. Greater revenue can be achieved by including higher margin items such as cruises. The introduction of these packages has brought a degree of risk into the industry as demonstrated by the closure of Goldtrail Travel in the United Kingdom. See State: International for more information. The role of the travel agent has become increasingly more complex and the booking process has many implications if not performed correctly. With the fluctuating fuel price and rates of exchange, airlines impose different fare rules to protect their yields and maximise their revenue. There are a number of different fare categories applicable to one flight and very often the cheaper the fare, the less flexible the rules. Changes to bookings may incur costs as does the ticket time limit imposed. Non-adherence to these rules may result in an Agent Debit Memo (ADM) received by the agency. An ADM is essentially the ability that the airline has to debit the agent’s bank account with the amount they deem to have been incorrectly charged for. The agent in turn has to recover the outstanding amount from the customer, which is not always possible. Corporate travellers are often unable to confirm their booking and in order to avoid losing the reservation, they instruct the travel agent to hold a different seat for travel on different days. This practice causes the airlines increased Global Distribution System (GDS) fees if not cancelled correctly. See Influencing Factors for more information on GDS. According to Caren Parkinson, Marketing Manager of Virgin Atlantic, “There are many agents out there who are still not aware that each time they make a fictitious booking in order to quote, a cost is incurred by the airline.” According to Wally Gaynor, MD of Club Travel, airlines are responsible as the airline fare and Agency Debit Memo (ADM) rules make agents “churn” to find the best flight deal for the client who wants 2 or 3 options to make an informed decision. Currently a consultant is forced to cancel and re-book due to the 24 to 72 hour window and Gaynor believes that an agent should be allowed more time to issue a ticket, similar to international practice. ASATA has undertaken a number of initiatives to educate the travel agent on the correct processes and it is understood from the airlines that this problem has decreased. In an attempt to stimulate the domestic travel market, a new Sho’t Left campaign initiated by SA Tourism with partners Computicket Travel, Flight Centre and Thompson Tours began in



September 2010. Other partners include low cost airline Kulula, the Southern Sun hotel group, the Interlink bus company and the Peermont Group. Affordable packages, including those to Zimbabwe and Mozambique have been created. ASATA has adopted the SA Tourism Fundi programme, which is targeted at the South Africans who have not experienced their own country as a destination. All ASATA members are encouraged to get their teams to complete the Fundi programme to improve their knowledge of the country as a premium product to sell to their clients. ASATA has also introduced initiatives to its Members to manage and avoid risk in their businesses. The National Consumer Protection Act will give the consumer more confidence and in an effort to avoid litigation ASATA recommends that their Members have the necessary recorded evidence of agreement not only in writing but also via a telephone recording system. This system accurately records telephonic instructions by customers and suppliers to travel agents which help to avoid unnecessary costly errors and any breakdown in customer relations. An initiative called “e-Watch” has also been launched by ASATA to counteract an increase in fraud within travel agencies. There were 9 incidences of travel industry fraud by employees, amounting to R2.5m over a 2-year period which necessitated the development of this online resource tool to determine the suitability of a candidate for employment. Corporate Actions September 2010: Tourvest is currently consolidating all hotels and lodges into one company, African Hotels and Adventures and has ideas to expand into areas already covered by its Inbound and Travel Services divisions. The group has also expressed its intention of expanding its management contracts locally and into Africa. Within these contracts independent hotel owners have access to the Tourvest group e-Res reservation tool, which allows access to 14 online channels including access to distribution systems such as Galileo, Amadeus and Expedia.com. July 2010: Internationally Google is acquiring ITA Software, a flight information software company for US$700m. Users will be better able to compare flights online. May 2010: American Express Foreign Exchange (Amex), part of Tourvest, has been appointed an Agent of the Western Union Company, a leading global payment services company. Amex now offers the Western Union Money Transfer service at most of its foreign exchange bureaus nationally. April 2010: Comair acquired a controlling interest in Holiday Tours, a wholesale travel business. Holiday Tours has been providing outbound travel services for 35 years. Comair will incorporate advanced technological functionality into Holiday Tours to assist with trade and real time bookings. Comair looked “long and hard to find the right outbound wholesale partner” with which to partner in their expansionary drive into the Travel business. October 2009: The Bidvest Group acquired Farutex Sp zoo and Nowaco Czech Republic s.r.o from JP Morgan Partners LLC, for €250m. This makes Bidvest the largest deliverer of wholesale food to hotels and restaurants in central and eastern Europe.



April 2009: The low cost airline 1time merged its maintenance unit, Aeronexus Technical with Safair Technical by acquiring a 72% stake in Safair Technical for R20m. The merger resulted in an 18% cut in the labour force from 700 in January to 582 in July 2010. May 2008: Imperial Holdings announced that it would sell a 65% stake in Tourvest to a consortium led by Union Square Properties, trading as Guma Tourism Holdings, IDC, Old Mutual Life Assurance Company and some management members of Tourvest. A press release stated, "While Imperial is committed to its involvement in the tourism industry through its car rental and coach touring activities, it has resolved that the activities of Tourvest are not aligned to the group's core competencies and business scope." Regulations Travel agencies that wish to sell airline tickets must register with the International Air Transport Association (IATA), which enforces strict regulations. IATA accreditation lends a degree of integrity to the issuing agent who in turn enjoys the following benefits.

♦ Access to approximately 230 IATA airline members using one standard Sales Agency Agreement.

♦ Ability to sell international and/or domestic air tickets. ♦ Access to the IATA Billing and Settlement Plan (BSP), and BSP link facilitating

invoicing and payment between the agent and multiple airlines and transport providers.

♦ Agents can display the IATA branding and their code indicating that international industry standards as well as financial and security criteria are being met.

♦ Provision of standard procedures when dealing with airlines. Legislation requires that all businesses providing services to tourists are registered with the provincial tourism authority and membership of the ASATA is advisable to ensure that minimum service standards are adhered to. The World Association of Travel Agents (WATA) likewise ensures that “the highest standards of business ethics and quality of service” are provided by members to clients. Members are required to adhere to a comprehensive code of conduct. The National Credit Act prevents prospective travellers from entering into credit recklessly in order to travel. From November 2010, travel agents need to be compliant with the requirement for Secure Flight Information required by the US Transportation Security Administration. Passenger Name Records (PNRs) need to reflect detailed information about a passenger, including full names, gender and nationality. This applies to any airline flying to or from or over United States airspace. Tickets which do not comply can be cancelled within 72 hours of the flight. Travel agents need to be aware of the administrative aspects of travel to different regions. For example, currently trips by South Africans to the UK require the issue of a UK visa.



Black Economic Empowerment The Department of Environmental Affairs and Tourism established a council for the implementation of the BEE Charter, which has been in operation since 2005. Transformation is an imperative as new players, who are able to develop product and penetrate new market segments are expected to drive innovation. A baseline study was commissioned by the Tourism BEE Charter Council and the findings in 2007 showed that the different classes of tourism companies were progressing as follows:

♦ Large and listed companies had made progress; ♦ Large and unlisted companies were struggling on issues of ownership and strategic

management; and ♦ Medium and small enterprises were struggling to implement the 7 transformation

indicators and the business case for transformation needed to be further communicated.

Environmental Affairs and Tourism Minister Marthinus van Schalkwyk noted that “although many more black people were participating in the industry, they were doing so more as employees than as owners, directors or share-holders.” Only 15.6% of 321 bed-and-breakfast operations were owned by black operators. Of 90 hotels examined, only 4.4% were black- owned or controlled. Transformation is a key principle of the national Tourism Sector Strategy and has as its aim 70% compliance with the Tourism Charter by 2015. The following travel agency companies have established BEE transformation as a priority:

♦ Tourvest was bought by a BBBEE consortium led by Guma Tourism, in partnership with Old Mutual Private Equity, the Industrial Development Corporation and Tourvest management in 2008.

♦ Cullinan has adopted the 7 factor scoreboard approach which is being used to set objectives and track progress.

♦ Bidvest’s travel companies have the following ratings according to the 2009 Annual Report.

o Connex Travel 4 o Ebony Travel 1 o Rennies Travel 4 o Travel Connections 2

Regional

Regional tourism to South Africa is growing in importance. Of the almost 10 million people visiting South Africa each year, over 7 million are from SADC countries. Arrivals from Angola grew by almost 12% between January and October 2009 and these visitors spend more than any other visitor from any other market around the world: an average of R24 000 per visitor. South African Tourism is increasing its marketing budget for African markets from the current R30m to R55m for the next financial year. Thus potential exists for inbound travel agents who tailor packages to suit tourists from these countries.



The airlines have increased access routes from South Africa to the rest of Africa.

♦ SAA launched routes to Botswana and Cameroon in March 2009. ♦ 1Time launched 5 flights a week between Maputo and Johannesburg at half the cost of

its rivals in an attempt to capture the large percentage of road users who previously found the cost of flying prohibitive. This will result in a greater market for travel agencies. It also intends adding flights to Zimbabwe and Zambia and new longer-range aircraft will be acquired over the next few years to allow the airline to expand even further into Africa.

♦ Airlink has launched a twice weekly service between Johannesburg and Tete, Mozambique using a 37-seat Embraer 135 jet and a larger aircraft with 83 seats will be used on the Johannesburg-Bulawayo route.

♦ Kulula and Mango are assessing the viability of increasing routes into Africa. If Mango does offer routes into Africa it will reassess the accessibility of exclusively online bookings since Internet penetration in the SADC countries is not as advanced as it is in South Africa. As previously mentioned, Tourvest is looking for management opportunities in east Africa, Zimbabwe and Zambia.

Mozambique, one of the fastest growing economies in Africa, will increase investment five-fold in its fast growing tourism sector to approximately R14.3bn over the next 5 to 7 years. Many of the investors are from South Africa, with others from China, Kuwait, the United Arab Emirates and Europe. Travel agents will need to tap into the increased tourism potential of not only Maputo but increasingly popular cities such as Pemba and Beira. Mozambique hopes to see tourism grow to 6% of GDP. Kenya has appointed the Wisdom Keys Group to be its representative in South Africa with the aim of encouraging more South Africans to travel to the East African destination. They will be tasked with raising awareness and the promotion of packages to Kenya with local tour operators and travel agents. Promotions will take place in the form of billboards, radio and television campaigns and online marketing stressing the value for money proposition of Kenya. Direct flights between Kenya and Brazil are likely to be resumed after a 5 year lapse which coincided with the collapse of the Brazilian Varig Airlines. Due to high Brazilian growth rates, Kenya believes Brazil to be a key market. Business travel between Africa and the rapidly emerging BRIC countries (Brazil, Russia, India and China) could be lucrative given current trade statistics and future plans. China is involved in infrastructure improvements in Africa and the possible setting up of mineral beneficiation plants in South Africa. The prohibitive factors for the growth of outbound travel into Africa are based around instability issues. There is ethnic conflict in the east of the Congo, violence in Somalia and instability in Guinea-Bissau due to large-scale drug trafficking. Corruption has crippled countries like Nigeria with its plentiful supply of oil wealth and prevented it from becoming a key travel destination.



International According to the United Nations World Tourism Organisation (UNWTO) the number of international arrivals grew from 25 million in 1950 to 880 million in 2009 with tourism earnings for 2009 reaching US$852bn (€611bn). Although international arrivals dropped by 4% in 2009 due to the effects of the recession, annual growth is forecast to be 3% to 4% per annum. International inbound tourism arrivals and receipts for 2009 are represented below.



According to the US Bureau of Labour Statistics approximately 105 300 travel agents were employed in the US in 2008. Three quarters of these agents worked for “travel arrangement and reservation services,” 60% directly in travel agencies and 17% were self-employed. More customers used the internet by researching travel options and booking holidays themselves. However, there is a growth in the demand for travel agents with specialised services or knowledge about particular destinations. South African Tourism (SAT) believes Asia, particularly China and India have a lot of potential owing to growth rates of 10% and 8% respectively in 2009. As a result, SAT has increased the marketing budget for these countries by 20% and 50% respectively. This sentiment was echoed by travel agents in the Abacus Asia Travel Sentiments Survey. It indicated that the top three regions that their customers are making bookings to are Southeast Asia (67%), Europe (63%) and the US (42%). Abacus International has its headquarters in Singapore and has 11000 agency locations in 24 markets making it the leading travel facilitator in the Asia-Pacific region. The markets of Bangladesh, Cambodia, Indonesia, Kazakhstan, Myanmar, Nepal, Pakistan, the Philippines, South Korea and Vietnam showed increased travel bookings in 2009. The Euromonitor 2010 market report indicated that Kazakhstan showed a strong 8.1% growth in inbound travel and Nepal showed 10% growth. This growth was due to a rise in the middle class and increased foreign business investment. The leading countries for international tourist arrivals into South Africa during March 2009 and 2010 are the UK, Germany and the USA as shown below.

Independent online vendors such as Travelocity, Expedia, Orbitz, Kayak, FareCrawler, Hotwire and Priceline have evolved to service the mostly US and European travel market. Up until mid- 2009 these OTAs charged airline ticket booking fees but this stopped after Priceline started the trend of not charging fees in 2008. The top US online travel agencies are Expedia with 43% market share, Orbitz with 26%, Travelocity with 22% and Priceline growing to 9% in 2008. The advantage of these sites is that they provide comparisons of prices which are gathered from the airlines’ global distribution systems.



As mentioned under Local, “Dynamic packaging” is an online self help packaging concept allowing travellers to book packages themselves. The risk is that there is no guarantee that the suppliers offering components making up the package have an Air Travel Organisers’ Licence (ATOL) issued by the Civil Aviation Authority (CAA). UK tour operators are required to have an ATOL licence, without which they may not legally sell air travel. UK travel agents have their premises inspected by the CAA and must obtain an insurance bond from the CAA, to allow for refunds to travellers in the event of the airline not being able to fly. In the Goldtrail scenario, budget travellers were left stranded in Greece and Turkey as there was no protection offered. Certain UK travel agents have had to refund passengers due to administrative errors related to the fact that they booked with Goldtrail as ATOL holders and not as retailers. A further recent example of a lack of sufficient insurance is the recent collapse of an online hotel reservation company 1800hotels. The Irish Travel Agents Association (ITAA) has said many people were left bereft of accommodation due to an outdated travel regime in Ireland which did not enforce that the company provide a bond to protect consumers. There are now calls for the Irish government to introduce better protection. It is believed that the hotel reservation company also suffered a substantial loss of earnings during the Icelandic volcanic-ash fall out in April Infuencing Factors

Type of Travel In the domestic arena, travel agents are used more frequently for business and conference travel. As mentioned, most domestic bookings for leisure travel do not require a booking with a tour operator or travel agent. Domestic tourism dropped by 8% in 2008, with 32.9 million trips taken compared to 35.9 million trips in 2007, with the major contributing factors the effects of increased interest rates, fuel and food. The main reason for leaving home is to visit family and friends (VFR) but such trips are low spending trips, do not have a multiplier effect and do not result in much travel agent activity. Although domestic tourism accounted for approximately 77% of the total tourism volume in 2008, it only accounted for 26% of tourism receipts. The following table shows booking patterns by main purpose of visit based on a sample of activity between December 2008 and February 2009.



[Source: Stats SA, Domestic Tourism Survey, May 2009]

Economic Environment As already mentioned, domestic tourism decreased by approximately 8% between 2007 and 2008 due to high interest rates and other inflationary pressures experienced during the recession. Travel agencies usually protect themselves by stating that all new quotes are not guaranteed due to exchange rate fluctuations and that prices must be confirmed by clients prior to payment. When the rand is relatively strong the local inbound sector suffers, and when the Rand is relatively weak it does well. Recent increases in GDP have led those in the travel agency sector to predict that outbound tourism figures and domestic tourism will increase in line with the growth trends in GDP. Globally although there is economic recovery, it is a two speed economic recovery with the emerging economies growing at a far greater rate than those of the developed world. For this reason, analysts predict it may take longer for regions such as Europe to match the recovery of Asia, Africa and South America. Abacus International, a provider of travel services in Asia, noted that the demand for travel in emerging markets will continue to increase bookings, with IndoChina and Central Asia being key growth regions. Abacus recovered from the recession quickly due to increased bookings from these emerging markets in the second half of 2009.

Tourism Sector Strategy The South African government considers tourism to be of importance to growing GDP and this is reflected in its national Tourism Sector Strategy, launched in May 2010 and open for consultation until the end of July. Between 2010 and 2015 it intends to:

♦ Create 225 000 new direct jobs and 400 000 indirect jobs in the tourism sector; ♦ Increase the tourism industry’s share of GDP from R64bn or 3.2% in 2009 to R125bn

or 3.5% by 2015; ♦ Increase direct and indirect contribution to GDP from 8.7% to 9.4% of GDP; and



♦ Increase foreign visitors from 9.9 million in 2009 to 13.5 million foreign visitors in 2015.

Its objectives are indicated below.

Success of the 2010 FIFA Soccer World Cup The 2010 FIFA Soccer World Cup was an opportunity to showcase the country to an international audience of 32 billion viewers and to expose the country to non-traditional tourists from Latin America, Eastern Europe and Asia. Tourvest alone was responsible for the travel arrangements of more than 70 000 tourists during this period. The tourism sector hopes to capitalise on the success of the 2010 FIFA World Cup and future spinoffs are likely when South African contractors are called to assist with next Soccer World Cup in Brazil in 2014.

Provision of Direct Bookings According to a local respondent prior to 2002 most airlines were paying commission of 9% on each flight booked by a travel agency. From 2002 it was reduced to 7% and from 2004 commission payable by airlines was done away with completely. Travel agencies now charge a flat booking fee which does not differ much between agencies: currently approximately R200 is charged for a domestic return flight while R600 is charged to book an international return flight. Where agencies have not embraced the direct booking approach, they have reported a decrease in turnover. To make up for the loss of revenue, and if possible, these



agencies have tailored packages which include components with higher commission structures.

Information Technology, the Internet and Online Sales The influence of the internet on travel agencies has been immense. Although many individuals make their own online bookings, according to an industry spokesperson, 85% of airline tickets are still distributed through the retail travel agent network via the internet. 1Time reported that it has more than 90% of its bookings done online by individuals, travel agents and corporates. There have been some important developments in Information Technology.

♦ A GDS distributes reservation and information services to sales outlets around the world. Unlike the central reservation systems (CRSs) used solely by an airline or hotel chain, GDS distribute more than one CRS to users who are usually travel agents. There are 4 main GDSs: Amadeus, Galileo, Sabre and World Span. These are computers that are connected on the one side to many different supplier systems and on the other side to many end users. The end users are travel agents with a single reservation system to support the sale of airline seats and related travel products such as hotel-and car hire, via a single computer terminal, usually a Personal Computer. GDSs require large investment because they are extremely large computer systems, which link several airlines and travel principals into a complex network of PCs, telecommunications and large main frame computers.

♦ With Google having acquired ITA Software, users have a new easier way to find better flights online, thus encouraging more purchases this way. Passengers, airlines and online travel agencies will also benefit as it will be easier for users to “comparison shop.”

♦ Amadeus, a provider of IT solutions to the tourism and travel industry, has launched Amadeus Total Demand, which allows travel agencies to advise clients about available flights.

♦ The use of the internet to advance tourism ideals by using social media such as Facebook and Twitter is also gaining ground. Roshnee Singh of SA Tourism said they would increasingly make use of this media in the year ahead, with emphasis on the travel website Wayn.com. “Users on Wayn are more likely to plan a trip to SA based on the experiences and information they find online.”

♦ Tourvest offer customers the opportunity to do their own online bookings by accessing information via the Tourvest website. TIO Connect is a B2B (Business to Business) system accessible via the Tourvest Inbound Operations website. Trade customers access the system with a password allowing them to perform product searches, check availability and book customised itineraries. There are locally only a “handful of operators offering suitable (B2B) solutions, compared to overseas markets where similar systems are commonplace.”

According to a survey by Abacus International, 30% of 200 travel agents surveyed said that allocating resources to online channels tied with technology investments, is an important influencing factor in bringing about improvements in their businesses. Despite all the advantages that the internet and online booking technology can offer, many small travel



agencies are reluctant to invest in technology that will take more than a few months to yield a return. Some IATA technological advancements that influence the travel agency sector include the following. Billing and Settlement Plan (BSP) BSP is a system used to simplify the selling, reporting and remitting procedures of IATA Accredited Passenger Sales Agents in 160 countries and territories. In 2009 54 848 agents processed US$191bn (R1,363bn) in this way. Bar Coded Boarding Passes (BCBP) This technology uses 2D bar codes offering a traveller greater convenience. BCBP can be accessed from anywhere, it avoids unnecessary paper usage and it allows for off-site airport check-in. All IATA members are expected to be BCBP-compliant by the end of 2010 making the use of magnetic stripe boarding passes redundant. Mobile applications and paperless boarding passes now allow for quicker check-in processes and allow customers to receive updated travel information while on the move. As smartphone use and mobile Web adoption increase, customers save time by having real-time access to information. Baggage Improvement Programme (BIP) There is a target to install BIP into 200 airports globally by 2012 saving the industry US$1.9bn (R13.57bn) annually. Fast Travel Programme The IATA Board has set a target of implementing the following aspects in 2010 to facilitate easier travel.

♦ Document Scanning: passengers will be able to scan passports and government issued identification at kiosks enabling them to go straight to security.

♦ Bags ready to go: baggage tags can be printed out at kiosks and can be handed in with luggage at the check-in agent for acceptance.

♦ Flight rebooking: passengers are able to obtain new boarding passes due to cancelled or delayed flights.

♦ Self-boarding: passengers scan bar-coded boarding passes into a scanner, thereby accessing the aircraft.

IATA e-services The IATA Board aims to remove paper from the airline ticketing process with 100% industry capability by the end of 2012 and 100% industry usage by the end of 2013.

Co-operation between Airlines and Tourism Sector An area affecting particularly inbound travel is the overall liberalisation of the skies allowing for greater access to South Africa. There is more cooperation between the government, the airlines and tourism bodies to facilitate ease of travel to South Africa. Rather than protect the national carrier, SAA, the government has in recent years opted for a more liberal air traffic rights policy. According to environmental affairs and tourism minister, Marthinus van Schalkwyk, this policy led, in 2007, to a rise in inbound airlift. The Vula Skies airlift plan was



introduced by the Department of Transport in 2008. The aim was to renegotiate bilateral air service agreements in order to increase air access to South Africa both regionally and internationally ahead of the 2010 Soccer World Cup With the launch of Vula Skies, airlines such as V Australia and Jet Airways launched new routes to South Africa while existing carriers, Quantas, KLM and Delta expanded their services. The government’s Tourism Sector Strategy recognises that issues such as convenience, availability of flights and cost are vital elements in ensuring the achievement of tourism objectives. One issue to be addressed is the excessive tariff hikes proposed by the Airports Company of South Africa (ACSA) which if allowed, would position South African airports as among the more expensive in the world.

Political and Economic Co-operation The possibility of South Africa’s inclusion in the rapidly emerging group of BRIC (Brazil, Russia, India and China) countries and its current membership of the trilateral cooperation forum encourage business links and tourism between the member countries. South Africa views BRIC as a relevant and strategic grouping and recognises that South Africa has an advantage regarding its position, influence and knowledge of Africa. BRIC-Africa trade increased from $22.3bn in 2000 to $162bn in 2008 while sub-Saharan Africa garnered 77% of BRIC’s trade. South Africa already forms part of the Ibsa Forum, the trilateral alliance between India, Brazil and South Africa initiated in June 2003.

Labour Resources The number of available jobs in the travel agency sectors has decreased as people switch to self-service websites and a growing trend is that more travel agents are becoming home-based, choosing to specialise in a particular type of travel. A job creation programme called the Tourism Enterprise Programme was initially developed in 2000. Due to its success it has been extended and a decision was made to institutionalise the programme resulting in the newly founded Tourism Enterprise Partnership taking over the programme in April 2008. The programme has 3 objectives: job creation, transformation and sustainability. It has been useful in developing “people (skills) and products (quality and diversity)…for the purpose of creating an alternative face to the traditional tourism experience of South Africa.”

Natural Occurrences Natural occurrences, such as the volcanic ash fall-out from Eyjafjallajökull in April 2010 and the massive earthquake in Chile, have a huge effect on tourism and travel agencies. For example because of the volcanic ash, during the 7-day period between 15 and 21 April more than 100 000 fewer flights crossed European airspace than the preceding week.

Cyclicality The Government’s Airlift Strategy of 2006 noted that, “the frequency of flights to and from South Africa by non-South African carriers is often determined by current seasonal demands



rather than the need for daily or regular commuter traffic.” The busiest times of the year for foreign travel are December and January, while high levels of activity are also experienced over Easter and in July.

Environmental Concerns The Tourism Sector Strategy explains how tourism can have a negative impact on the environment and recognises that the tourism sector needs to be “actively” involved in the conservation and protection of South Africa’s natural environment. In the US, environmental responsibility has become one of the prime factors influencing the selection of travel companies by consumers. However at present, a deterrent there and locally is that consumers are still not willing to pay more to support environmentally conscious travel suppliers. It is likely that the “greening” measures taking place in the airline industry will lead to an extra cost which will be passed on to the consumer. Operating costs on routes affected by emissions legislation such as taxes on airlines in European airspace comes into effect in 2010. Competition One of the major areas of competition for the “bricks and mortar” travel agencies has been the growth of online travel agencies and the increase in the number of online bookings made directly by customers themselves. However, the technological advancements have meant that travel agencies are still better-equipped to assist the majority of customers. Customers have time constraints and, as was indicated by one industry expert interviewed, they tend to revert to the travel agent to assist them in obtaining the best deals. At a large corporate level, several key players dominate the SA tourism sector. These are Tourvest, Cullinan Holdings, Bidtravel and Sure Holdings, with competition between them described as “intense.” Within the tourism sector, competition between the different airlines is high. Southern Sun, Sun International, Protea hotels, City Lodge group and SAN Parks own and manage the bulk of accommodation supply, while the distribution channel is dominated by Tourvest (including Springbok Atlas), Bidvest and Cullinan Holdings.

Barriers to Entry The retail travel agency business is an industry characterised by relatively low margins, some cyclical airline partners and little consumer loyalty. New entrants are likely to face high barriers to entry, with the main barrier being capital. Start up costs must cover an IATA licence, computer infrastructure, advertising and marketing costs, as well as skilled staff. New wholesalers need to provide deposits to principals, which include airlines and accommodation providers, as guarantees for seats or rooms to be held. According to one experienced travel agent the risks involved in running an agency are high. As a result agencies are inclined to provide a prospective client with a number of indemnities to sign. In some instances even when the agent passes over the risk to the client as happens when airline or tour tickets are issued by the agent, agents are made to feel responsible for failed bookings. Although the contract is between the airline/ tour operator and the client,



agencies will sometimes cover the cost to maintain a good reputation and the client’s good will.

Research and Development Companies constantly re-evaluate and evolve their offerings to ensure that they remain one step ahead of other destination management companies, whilst working with their competitors to maximise the growth of the South African tourism sector as a whole. Continual investigation of lesser-known tourism areas and the promotion of new routings, attractions and facilities to their worldwide distribution network, is essential to maintain a competitive role in inbound tourism. SWOT Analysis

♦ Strengths o South Africa’s potential as a tourist destination. o Good, well-established relationships between suppliers and travel agents, and

corporates and travel agents. o The strength of ASATA, which is seen as the regulator of a non-regulated

industry. o Advanced technology platforms.

♦ Weaknesses

o Low margins due mainly to airlines no longer paying commission to travel agencies.

o High risks as travel agencies are made to take on more responsibility for the costs incurred by airlines for GDS bookings. Consultants are being charged for making bookings when preparing quotations.

♦ Opportunities

o Tourism Sector Strategy with its goals to improve and promote the tourism sector to the domestic and international markets.

o The increase in the number of flights from South Africa to Africa, South America and on domestic secondary routes.

o Further promotion of South Africa after the successful hosting of the 2010 FIFA Soccer World Cup.

o The global downturn has resulted in the international markets discounting their products.

♦ Threats

o Slow improvement in the economic climate. o With advancements in technology, consumers are taking more control of their

travel experience, bypassing traditional travel agents o Environmental events such as the volcanic fall-out, as well as terrorist threats.



Future Outlook Internationally and locally tourism is growing. UNWTO predicts international tourism figures will reach 1.6 billion in 2020 from 880 million in 2009, while international arrivals to Africa are expected to increase from 45.9 million in 2009 to 77 million in 2020. The South African government’s focus on tourism for job creation and social upliftment in the Tourism Sector Strategy launched in May 2010 is an encouraging factor for travel agencies. The successful staging of the Soccer World Cup and the continued government infrastructure programme also mean that South Africa will be well-placed to host other large events, thus providing further opportunities for travel agencies. Travel agencies have had to focus on becoming more cost-efficient over the last five years as fee structures have changed. Information technology has simplified communication, distribution and sales, enabling agencies to market to more people more easily. One industry respondent believes that those travel agencies that embrace technology are likely to do well and stated, “In 2010 nascent trends such as the use of online marketing, the adoption of digital applications and mobile technology are expected to take root as travel players discover the benefits that these can bring to their businesses.” Industry Associations

♦ The Association of South African Travel Agents (ASATA) is a non-profit association that has represented the interests of South African travel agents since 1956. Its primary role is to promote professionalism and integrity in the travel industry. ASATA is the officially recognised body acting for and on behalf of the retail travel agents, participating in the formulation of any legislation that may affect the industry. They are also responsible for setting benchmark standards in the South African industry. ASATA plays a significant role in the international market and is a founding Member of the World Travel Agents Association Alliance (WTAAA).

Over 500 travel agents, wholesalers and tour operators are members of ASATA representing over 85% of the industry. The make-up of the membership is closely related to the outbound travel market. ASATA has nearly 200 Associate Partners, which include companies such as airlines, hotels, car rental companies and other suppliers and industry partners. ASATA is affiliated to:

o The Tourism Business Council of South Africa (TBCSA); o Tourism, Hospitality & Sport Education & Training Authority (THETA); o International Air Transport Association (IATA); o The Airline Association of Southern Africa (AASA); o The Board of Airline Representatives of South Africa (BARSA); o World Travel Agents Association Alliance (WTAAA); o The Department of Environmental Affairs and Tourism (DEAT); o Tourism Empowerment Council of South Africa (TECSA); o Southern Africa Tourism Services Association (SATSA); o Advertising Standards Authority (ASA);



o Airports Company of South Africa (ACSA); o South African Vehicle Rental and Leasing Association (SAVRALA); and o South African Tourism (SAT).

Tel: +27 11 327-7803 Fax: +27 11 327-7827 Email: [email protected] Website: www.asata.co.za

For the Members Council see Appendix 1

♦ The South African Tourism Services Association (SATSA) represents the private sector

with regard to the incoming tourism industry. Its purpose is to provide local and international tourism buyers with advice and information on tourism partners in Southern Africa. It also lobbies government on behalf of its members, ensures professionalism in the industry and allows for networking to take place. Tel: +27 86 12 72872 Fax: +27 11 886 7557 Website: www.satsa.com

♦ The Tourism Business Council of South Africa (TBCSA) was established in 1996 as the

official umbrella body for organised business in the South African travel and tourism industry. It engages with stakeholders to develop macro strategies in the interests of developing tourism. TBSCA is represented on the following bodies:

o South African Tourism; o Tourism, Hospitality, Education and Sports Training Authority (THETA); o The Tourism Grading Council; o The Department of Environmental Affairs and Tourism’s Advisory Committee

on Research and Information; o Transports Aviation Policy Review panel; o South African National Parks; o United Nations World Tourism; and o The Executive Committee of the Regional Tourism Organisation of Southern

Africa (RETOSA). Tel: +27 12 654 7525 Fax: +27(0)12 654 7394 Website: www.tbcsa.org.za

♦ The Association of British Travel Agents (ABTA) was formed in 1950 and represents

over 5,000 travel agencies and more than 900 tour operations throughout the British Isles. Their main aim is to maintain high standards of operating practice for its members, the travel industry and the consumers they serve. Website: www.abta.com



♦ The European Tour Operators Association (ETOA) was founded in 1989. It represents more than 450 tour operators, online travel agents and wholesalers who bring passengers to Europe as well as a variety of different suppliers. Tel: +44 20 7499-4412 Fax: +44 20 7499-4413 Email: [email protected]

♦ The European Travel Agents and Tour Operators Associations (ECTAA) was founded

in 1961. It lobbies on behalf of European travel agents and tour operators by monitoring legislation and representing members’ interests with European and international organisations. Tel: +32 2 644 34 50 Fax : +32 2 644 24 21 Email : [email protected] Website: www.ectaa.org

References

Publications

♦ Business Day, 12 July 2010, Second World Cup boost for SA companies, pg 3 ♦ SAA Annual Report ♦ Cullinan Holdings Ltd, Annual Financial Statements, September 2009,

http://www.cullinan.co.za/results/cullinan_results_09.pdf ♦ Bidvest Annual Report 2009, http://www.bidvest.com/results/2009/# ♦ Lubbe, B., The Changing Role of the Travel Intermediary, SAJEMS NS, Vol 3 (2000) ♦ http://www.up.ac.za/dspace/bitstream/2263/11632/1/Lubbe_Changing(2000).pdf ♦ The Department of Transport, Airlift Strategy 2006,

http://nasp.dot.gov.za/library/docs/airstr/part1.pdf ♦ Speech delivered by Marthinus van Schalkwyk, Minister of Environmental Affairs and

Tourism, at the 7th Annual Tourism Conference, 3 November 2008 ♦ http://www.environment.gov.za/HotIssues/2008/ntc/speech03112008.pdf ♦ Speech delivered by Marthinus van Schalkwyk, Minister of Environmental Affairs and

Tourism, at the 8th Annual Tourism Conference, 30 October 2009 ♦ http://www.info.gov.za/speech/DynamicAction?pageid=461&sid=5134&tid=5279 ♦ A Framework/ model to Benchmark Tourism GDP in South Africa, What is the role of

tourism in the economy and what drives tourism in South Africa?, research conducted by Pan African Research & Investment Services, March 2010, http://www.southafrica.net/sat/action/media/downloadFile?media_fileid=29571

♦ SA Year Book 2008/09, Tourism, http://www.gcis.gov.za/resource_centre/sa_info/yearbook/2009/chapter20.pdf

Websites

♦ http://africantravelguide.wordpress.com ♦ http://allafrica.com



♦ http://en.wikipedia.org ♦ http://in.reuters.com ♦ http://sports.yahoo.com ♦ www.abacus.com.sg ♦ www.abta.com ♦ www.allafrica.com ♦ www.amadeus.com/ ♦ www.anna.aero ♦ www.asata.co.za ♦ www.ectaa.org ♦ www.fedhasa.co.za/ ♦ www.gcis.gov.za/ ♦ www.greenaironline.com ♦ www.iata.org ♦ www.irishtimes.com ♦ www.mg.co.za/ ♦ www.pambazuka.org ♦ www.riskwise.co.za ♦ www.satsa.com ♦ www.skillsportal.co.za ♦ www.southafrica.co.za ♦ www.southafrica.net ♦ www.statssa.gov.za ♦ www.tbcsa.travel ♦ www.tir.co.za ♦ www.tourism.gov.za/ ♦ www.tourismbeecharter.co.za ♦ www.tourismupdate.co.za ♦ www.unwto.org ♦ www.ustravel.org ♦ www.info.gov.za



Appendix 1

Members Council of ASATA The Members Section of ASATA comprises of retail travel agents and wholesalers and is governed by the Members Council. As per the ASATA Constitution clause 6.1.1, the Members Council is currently comprised of:

♦ Regional Representatives, one elected from each Region as defined in 7.1.1 ♦ 6 Representatives, nominated from each of the Member Groupings as approved by the

Board ♦ 2 Wholesale Representatives as nominated by the Wholesale Standing Committee. ♦ Additional Representatives as may be determined by the Board.

Members Council 2010/11

Chairperson Tourvest Claude Vankeirsbilck Tourvest Travel Services

[email protected] 011 790 0102

Vice Chairperson Trish Difford Jet Travel (PE) [email protected] 031 396 8842

REGION 1 (Gauteng North, North West & Limpopo)

Christopher Coetzee Travel with Flair [email protected] 012 424 3300

REGION 2 (Gauteng South & Mpumalanga)

Mary Reynolds SA Reynolds Travel Centre [email protected] 011 812 1363

REGION 3 (Free State & Northern Cape)

Bernadine Venter Rennies Travel Bloemfontein [email protected] 051 430 2361

REGION 4 (Western Cape) Cheryl Ellis Sure Fish Hoek Travel


REGION 5 (Port Elizabeth & environs)

Trish Difford Jet Travel (PE) [email protected] 031 396 8842

REGION 6 (KwaZulu-Natal) Nicolette Nurse XL Howick Travel


REGION 8 (East London & environs)

Cheryl Clur Seekers Let’s Travel [email protected] 043 748 1630

BidTravel Maria Martins Carlson Wagonlit Travel [email protected] 011 628 2583

Harvey World Travel Rosemary Moss Harvey World Travel [email protected] 011 497 2387

SATC Thapelo Lehasa South African Travel Center (Head Office) [email protected] 011 616 7956

Sure Travel Ivan Visée Sure Travelmaster [email protected] 011 315 4242

XL Holdings Rod Rutter XL Travel Holdings [email protected] 011 450 1073

Wholesale 1 Matthew Fubbs Naiade Holidays [email protected] 011 881 3400

Wholesale 2 Barry Simms Travelpass International [email protected] 011 450 2558



Organogram A

Wholesale Operators

TRA

VEL

AG

ENC

IES

AN

D R

ELA

TED

AC

TIVI

TIES

SIC

CO

DE

: 74

140

–O

ctob

er 2

010

A: W

hole

sale

Ope

rato

rs

Ms

RL

But

ton

100%

Des

tinat

ion

man

agem

ent c

ompa

ny th

at

puts

toge

ther

tour

pac

kage

s fo

r bot

h th

e ou

tbou

nd a

nd in

boun

d m

arke

t.

Sur

e H

oldi

ngs

Ltd

100%

SUR

E TO

UR

S (P

TY) L

TDE

mpl

oyee

s: 2

6E

st. T

urno

ver:

R50

.0m

(200

9)

Ope

rate

s as

a tr

avel

age

ncy,

as

wel

l as

an In

boun

d gr

ound

ope

rato

r ser

vice

to

Sou

th A

frica

and

Afri

ca. T

his

serv

ice

is

avai

labl

e to

trav

el a

gent

s an

d to

ur

oper

ator

s.

Bra

nd N

ames

:S

ure

Cor

pora

te, S

ure

Trav

el

Dire

ctor

s 100%

TRA

VEL

VISI

ON

(PTY

) LTD

Em

ploy

ees:

65

Pro

vide

s re

pres

enta

tion

and

who

lesa

le

serv

ices

to th

e re

tail

trave

l ind

ustry

on

beha

lf of

loc

al a

nd in

tern

atio

nal

orga

nisa

tions

. B

rand

Nam

e:Tr

avel

Vis

ion

©C

opyr

ight

Who

Ow

ns W

hom

(Pty

) Ltd

Whi

lst e

very

car

e ha

s be

en ta

ken

in c

ompi

ling

this

or

gano

gram

, the

com

pany

doe

s no

t acc

ept

liabi

lity

of a

ny n

atur

e in

the

even

t of e

rror

s or

om

issi

ons.

AFR

ICA

N E

NC

OU

NTE

RS

(PTY

) LTD

Em

ploy

ees:

13

Est

. Tur

nove

r: R

46.0

m (2

010)

Dire

ctor

s 100%

Who

lesa

le to

ur o

pera

tor o

fferin

g a

sele

ctio

n of

des

tinat

ions

thro

ugho

ut

Afri

ca a

nd n

eigh

borin

g co

untri

es.

Bra

nd N

ames

: A

frica

n E

ncou

nter

s

MrP

R D

obih

alM

s IM

Dob

ihal

50%

50%

AU

STR

IA C

ON

NEC

TIO

N C

CE

mpl

oyee

s: 2

Who

lesa

le to

ur o

pera

tor o

fferin

g a

sele

ctio

n of

des

tinat

ions

, inc

ludi

ng tr

ain

pack

ages

, sel

f driv

e pa

ckag

es, c

oach

to

urs,

hot

els,

car

hire

and

cru

ises

.

FLIG

HTS

ITE

(PTY

) LTD

t/a F

LIG

HTS

ITE.

CO

.ZA

Em

ploy

ees:

20

Est

. Tur

nove

r: R

8.5m

(201

0)

Clu

b Tr

avel

SA

(P

ty) L

tdV

enue

s fo

r Afri

ca

(Pty

) Ltd

50%

50%

Onl

ine

trave

l age

ncy,

pro

vidi

ng a

trav

el

porta

l for

Sou

th A

frica

ns to

mak

e lo

cal

and

wor

ldw

ide

trave

l arr

ange

men

ts.

HO

LID

AY

TOU

RS

(PTY

) LTD

Em

ploy

ees:

60

Out

boun

d an

d do

mes

tic w

hole

sale

tour

op

erat

or, o

fferin

g pa

ckag

es in

clud

ing

tour

s, fl

ight

s, a

ccom

mod

atio

n an

d ca

r hi

re.

Bra

nd N

ames

: G

o A

ustra

lia, G

o S

outh

Afri

ca

INTE

RN

ATI

ON

AL

TRA

VEL

AN

D

TOU

RS

CC

t/aIT

TE

mpl

oyee

s: 2

8E

st. T

urno

ver:

R6.

1m (2

010)

JETS

TAR

TO

UR

S (P

TY) L

TDE

mpl

oyee

s: 1

5E

st. T

urno

ver:

R8.

0m (2

010)

BH

AI K

ajee

Fam

ily T

rust

10

0%

Who

lesa

le to

ur o

pera

tor a

nd d

eals

with

tra

vel a

gent

s on

ly.

MrJ

LA J

ayam

aha

-33.

34%

Ms

CL

du P

reez

-33

.33%

MrD

Nai

doo

-33.

33%

SER

END

IPIT

Y TO

UR

S C

CE

mpl

oyee

s: 3

3

Out

boun

d tra

vel a

nd to

uris

m a

genc

y,

hand

ling

all a

spec

ts o

f tra

vel.

TRA

VELS

TAR

T O

NLI

NE

TRA

VEL

OPE

RA

TIO

NS

(PTY

) LTD

t/a T

RA

VELS

TAR

TE

mpl

oyee

s: 5

5E

st. T

urno

ver:

R39

6.0m

(200

9)

MrS

Ekb

ergh 10

0%

Onl

ine

who

lesa

le to

ur o

pera

tor o

fferin

g pr

ice

com

paris

on a

nd re

serv

atio

ns fo

r ai

r tra

vel,

acco

mm

odat

ion,

tran

sfer

s,

car h

ire, a

ctiv

ities

and

tour

pac

kage

s.B

rand

Nam

es:

Trav

elA

ssis

t, T

rave

lsta

rt!

Sou

th A

frica

n A

irway

s Lt

d

100%

SOU

TH A

FRIC

AN

AIR

WA

YS C

ITY

CEN

TER

(PTY

) LTD

t/a S

A T

RA

VEL

CEN

TRE

/ SA

TCE

mpl

oyee

s: 2

1E

st. T

urno

ver:

R23

.0m

(201

0)

Offe

rs d

eals

in a

ir tra

vel,

as w

ell a

s ca

r re

ntal

s, to

ur p

rodu

cts,

cru

ise

holid

ays,

pa

ckag

e to

urs,

and

hot

el

acco

mm

odat

ion

wor

ldw

ide.

B

rand

Nam

es:

SA

TC ,

SA

TC H

olid

ays

, Sou

th A

frica

n Tr

avel

Cen

tre ,

Wor

ldch

oice

Trav

el

SA

A E

mpl

oyee

s S

hare

O

wne

rshi

p Tr

ust

The

Sou

th A

frica

n G

over

nmen

t

The

Dep

artm

ent o

f P

ublic

Ent

erpr

ises

99%

1%

100%

UN

USU

AL

DES

TIN

ATI

ON

S (P

TY) L

TDE

mpl

oyee

s: 1

1

Ope

rate

s as

a w

hole

sale

tour

ope

rato

r.B

rand

Nam

es:

Unu

sual

Des

tinat

ions

Ms

R B

achm

ann

100%

Ms

H B

row

n-K

oelb

le

100%

EGO

LI T

OU

RS

(PTY

) LTD

t/a E

GO

LI A

FRIC

AN

DES

TIN

ATI

ON

Em

ploy

ees:

13

Ope

rate

s as

a tr

avel

& to

ur o

pera

tor,

offe

ring

pers

onal

ised

serv

ices

, in

clud

ing

land

, air

and

sea

book

ings

, ho

tel a

ccom

mod

atio

n, c

ruis

es, s

afar

is

and

tour

s bo

th lo

cal a

nd in

tern

atio

nal.

Bra

nd N

ames

: E

goli

Afri

can

Des

tinat

ion

Pag

e 1

of 3



Bid

vest

Gro

up L

td

100%

REN

NIE

S TR

AVE

L (P

TY) L

TDt/a

HR

G R

ENN

IES

Em

ploy

ees:

806

Est

. Tur

nove

r: R

300.

0m (2

010)

Ope

rate

s as

a tr

avel

age

nt fo

r nat

iona

l and

in

tern

atio

nal t

rave

l, or

gani

sing

pack

age

tour

s an

d in

divi

dual

trav

el a

rrang

emen

ts.

TRA

VEL

AG

ENC

IES

AN

D R

ELA

TED

AC

TIVI

TIES

SIC

CO

DE

: 74

140

–O

ctob

er 2

010

A: W

hole

sale

Ope

rato

rs

©C

opyr

ight

Who

Ow

ns W

hom

(Pty

) Ltd

Whi

lst e

very

car

e ha

s be

en ta

ken

in c

ompi

ling

this

or

gano

gram

, the

com

pany

doe

s no

t acc

ept

liabi

lity

of a

ny n

atur

e in

the

even

t of e

rror

s or

om

issi

ons.

SPR

ING

BO

K A

TLA

S (D

iv o

f Im

peria

l Gro

up (P

ty) L

td)

Em

ploy

ees:

290

Impe

rial H

oldi

ngs

Ltd 10

0%

Lync

h Fa

mily

Hol

ding

s

Ope

rate

s as

an

anin

boun

d to

ur o

pera

tor,

spec

ialis

ing

in o

rgan

ised

tour

s an

d gr

ound

-ha

ndlin

g fo

r tou

rists

, pro

vidi

ng tr

ansp

ort a

nd

logi

stic

s at

maj

or s

ports

eve

nts

and

conf

eren

ces.

Bra

nd N

ames

: S

prin

gbok

Atla

s

2.8%

Sun

Inte

rnat

iona

l Inv

estm

ents

No.

2 -9

.61%

Sun

Inte

rnat

iona

l Em

ploy

ee

Sha

re T

rust

(SIE

ST)

-5.

65%

Din

okan

aIn

vest

men

ts (P

ty) L

td -

4.35

%O

ld M

utua

l Plc

-4.

36%

Sun

Inte

rnat

iona

l Ltd

12.4

%Pub

lic In

vest

men

t C

orpo

ratio

n Lt

d

SUN

INTE

RN

ATI

ON

AL

TRA

VEL

(PTY

) LTD

t/a S

UN

INTE

RN

ATI

ON

AL

DR

EAM

S E

mpl

oyee

s: 1

2E

st. T

urno

ver:

R5.

0m (2

010)

Who

lesa

le to

ur o

pera

tor o

fferin

g ai

r tra

vel,

acco

mm

odat

ion,

tran

sfer

s, c

ar h

ire,

activ

ities

and

tour

pac

kage

s.

Bra

nd N

ames

: D

ream

s

San

lam

Ltd

4.1%

San

lam

Inve

stm

ent

Man

agem

ent (

Pty

) Ltd

5.7%

5.09

%

100%

Traf

alga

r Hol

ding

s (A

sia)

Ltd

10

0%

TRA

FALG

AR

TO

UR

S (P

TY) L

TDt/a

TRA

VCO

RP

Em

ploy

ees:

34

Est

. Tur

nove

r: R

30.0

m (2

010)

Invo

lved

in a

rran

ging

inte

rnat

iona

l tou

rs fo

r th

e m

ajor

trav

el a

genc

ies

offe

ring

holid

ays

to a

rang

e of

des

tinat

ions

. B

rand

Nam

es:

Con

tikiH

olid

ays

, Ins

ight

Vac

atio

ns ,

Traf

alga

r Tou

rs ,

Uni

wor

ldB

outiq

ue R

iver

C

ruis

es

The

Trav

el C

orpo

ratio

n Lt

d (B

ritis

h Vi

rgin

Isla

nds)

100%

100%

Bid

vest

Indu

stria

l Hol

ding

s (P

ty) L

td

GR

OSV

ENO

R T

OU

RS

(Div

of I

mpe

rial G

roup

(Pty

) Ltd

) E

mpl

oyee

s: 1

5

100%

inbo

und

tour

ope

rato

r, sp

ecia

lizin

g in

trav

el in

Sou

th A

frica

, Zim

babw

e,

Nam

ibia

and

Bot

swan

a.B

rand

Nam

es:

Gro

sven

or T

ours

Dire

ctor

s 100%

AK

ILA

NG

A (P

TY) L

TDE

mpl

oyee

s: 2

3

Ope

rate

s as

an

in-b

ound

tour

ope

rato

r un

derta

king

boo

king

arr

ange

men

ts.

Bra

nd N

ames

: A

KIL

AN

GA

-K

AW

AN

GO

Gov

ernm

ent E

mpl

oyee

s P

ensi

on F

und

-16%

BB

Inve

stm

ent C

ompa

ny (P

ty) L

td -

8.73

%D

inat

laIn

vest

men

t Hol

ding

s (P

ty) L

td -

8.31

%S

tate

Stre

et B

ank

& T

rust

-4.

63%

100%

Pag

e 2

of 3AN

D B

EYO

ND

SO

UTH

AFR

ICA

(P

TY) L

TDt/a

& B

EYO

ND

Em

ploy

ees:

2 5

00

Cre

ates

per

sona

lised

trave

l exp

erie

nces

.B

rand

Nam

es:

&B

eyon

d, B

otsw

ana

Exp

lore

r, C

hobe

Und

er C

anva

s Lo

dge,

Dul

iniL

odge

, Exe

ter

Lodg

e, G

rum

etiL

odge

, Kic

hwa

Tem

boLo

dge,

Kirk

man

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dge,

Kle

in’s

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ge,

Kw

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eLo

dge,

Lak

e M

anya

raLo

dge,

Le

adw

ood

Lodg

e, L

ondo

lozi

Cam

p,

Mad

ikw

eLo

dge,

Mat

etsi

Lodg

e, L

odge

, an

d ot

hers

.

Get

ty F

amily

Tru

st -

43%

Spi

erIn

vest

men

ts (P

ty) L

td -

43%

Man

agem

ent -

14%

ERM

TO

UR

S (P

TY) L

TDE

mpl

oyee

s: 2

5E

st. T

urno

ver:

R10

0.0m

(200

9)

Invo

lved

in to

uris

m, i

nclu

ding

or

gani

sing

trave

l and

tour

s fo

r to

uris

ts, s

peci

alis

ing

in th

e A

sian

m

arke

t.

MrR

Shi

auM

rB H

urte

r

65%

35%



©C

opyr

ight

Who

Ow

ns W

hom

(Pty

) Ltd

Whi

lst e

very

car

e ha

s be

en ta

ken

in c

ompi

ling

this

or

gano

gram

, the

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ABERCROMBIE & KENT SAFARIS (PTY) LTD 1970/011604/07 t/a A&K Southern Africa (VAT Number: 4710106800)

Postal Address

PO Box 782607, Sandton 2146

Physical Address

Atlas House, 31 Harley Street Randburg, 2194

Tel (011) 438-4500 Email [email protected]

Fax (011) 781-0733 Website www.abercrombiekent.com

Contacts

Name Designation Contact at Appointed Fitchet, Martin Director Holderness-Roddam, Timothy Director Kent, Geoffrey Director 1993-01-02 Kent, Jorie Director 1993-01-02 Owen-Collet, Christopher Director No. of Employees 78 Shareholders Abercrombie & Kent SA (Luxembourg) - 100% Secretary Mr Venod Mistry Bankers Standard Bank Auditors Grant Thornton BEE Rating Not Rated History of Business The company was registered as Abercrombie & Kent Safaris (Pty) Ltd in 1970. The name was changed to Africa World Travel (Pty) Ltd in 1988 and in 1992, reverted to the original name. Nature of Business Abercrombie & Kent Safaris (Pty) Ltd is part of an international wholesale tour operation in Southern Africa, focusing mainly on safaris and wild life tours, handling incoming tourism. The company undertakes the booking, transporting and accommodating of guests. The company has 2 branches and operates as an inbound tour operator in Africa, Antarctica, Egypt, Arabia, Europe, India, South America, Orient, Australia, New Zealand and Oceania.



AFRICAN EAGLE CAPE TOWN DAY TOURS (PTY) LTD 1999/000400/07 t/a African Eagle

Postal Address

4 Malta Road , Salt River Cape Town 8001

Physical Address

4 Malta Road , Salt River Cape Town 8001


Fax (021) 464-4287 Website www.africaneagle.com

Contacts

Name Designation Contact at Appointed Charron, Philippe Executive Director Kacedan, Stephane Managing Director Kotze, Karien Financial Manager [email protected] Mally, Enver Human Resources Director 2007-12-06 No. of Employees 70

Shareholders Mr S Kacedan - 36%; Mr P Charron - 33%; Mr HF Menard - 24%; Mr E Mally - 7%

Bankers Standard Bank Auditors BDO Brand Names African Eagle History of Business The company was established in March 1999 utilising a dormant company and underwent a name change to African Eagle Cape Town Day Tours (Pty) Ltd. Nature of Business African Eagle Cape Town Day Tours (Pty) Ltd t/a African Eagle operates as an inbound tour operator, arranging daily tours, safaris, city tours, wine land and Garden Route tours for tourists and companies. The company specialises in tourist activities in South Africa, Namibia, Botswana, Zimbabwe, Kenya and Tanzania. The company operates a fleet of over 100 vehicles and has 4 branches.



AFRICAN ENCOUNTERS (PTY) LTD 2005/041858/07 VAT Number: 4020207199

Postal Address

Postnet Suite 45, Private Bag X12 Rooseveldt Park 2129

Physical Address

40 Chester Street, Parkwood, 2193


Fax (011) 447-6773 Website www.africanencounters.com

Contacts

Name Designation Contact at Appointed Amod, Farzanah Reservations Manager

Nel, Juan General Manager: Marketing & Products

Opperman, Ewan Financial Director ewan@ africanencounters.co.za

Smith, Gary Managing Director Williams, Rodger Non-Executive Director No. of Employees 13 Shareholders Directors - 100% Bankers First National Bank Auditors Octagon Turnover [2010] R46.0m (Est) (As per company) BEE Rating Not Rated Main Competitors Holiday Tours (Pty) Ltd Thompsons Holidays (Div of Cullinan Holdings (Pty) Ltd) Brand Names African Encounters History of Business African Encounters (Pty) Ltd was registered 29 November 2005. Nature of Business African Encounters (Pty) Ltd operates as a wholesale tour operator offering a selection of destinations throughout Africa and neighboring countries such as South Africa, Zanzibar, Tanzania, Swaziland, Madagascar, Kenya, Victoria Falls, Seychelles, Egypt, Malawi, Zimbabwe, Lesotho, Botswana and Namibia. The company has 1 branch.



AKILANGA (PTY) LTD 1996/010429/07 VAT Number: 4900161284

Postal Address

PO Box 2834, Randburg 2125

Physical Address

343 Surrey Avenue, Ferndale, 2194


Fax (011) 326-4173 Website www.akilanga.com

Contacts

Name Designation Contact at Appointed Braun, Frederic Chairman 1996-07-08 Canu, Serge Director 1996-07-08 Escartin, Gerard Director 1996-07-08 Laget, Andre General Manager Noel, Jean-Marie Operations Manager 1996-07-08

van der Westhuizen, Danie Financial Manager daniew@ akilanga.co.za

No. of Employees 23 Shareholders Directors - 100% Secretary Eksteen Louw & Badenhorst Bankers Standard Bank Auditors Eksteen Louw & Badenhorst Brand Names AKILANGA - KAWANGO History of Business Akilanga (Pty) Ltd was registered in August 1996. Nature of Business Akilanga (Pty) Ltd operates as an inbound tour operator undertaking booking arrangements for its clients. The company has offices in Johannesburg, Cape Town, Windhoek, Victoria Falls and in Europe, catering for a variety of travellers. The company operates in South Africa, Europe, Baltic States, Middle East, Asia/Far East, Africa, Latin America.



AND BEYOND SOUTH AFRICA (PTY) LTD 1990/003653/07 t/a & Beyond (VAT Number: 4920121250)

Postal Address

Private Bag X27 , Benmore 2010

Physical Address

Block F, Pinmill Farm , 164 Katherine Street Sandown 2196


Fax (011) 809-4511 Website www.andbeyondafrica.com

Contacts

Name Designation Contact at Appointed

Adams, Anthony Human Development Director

Bauer, Paul Sales & Products Director 2007-01-04 Browne, Christopher Creative Director 2006-01-05 Carlisle, Les Conservation Manager Howse, Claire Marketing Director 2007-01-11 Lotter, Gary Chief Operating Officer Meyer, Deborah (Debbie) Chief Executive Officer [email protected] 2009-01-07 Quinn, Peter Financial Director 2010-01-04 Wewege, Brian IT Director 2010-01-09 No. of Employees 2 500

Shareholders Getty Family Trust - 43%; Spier Investments (Pty) Ltd - 43%; Management - 14%

Secretary Ms Jane van Thiel Bankers First National Bank; Standard Bank Auditors Deloitte & Touche BEE Rating Not Finalised Brand Names &Beyond; Botswana Explorer; Chobe Under Canvas Lodge; Dulini Lodge; Exeter Lodge; Grumeti Lodge; Kichwa Tembo Lodge; Kirkman’s Lodge; Klein’s Lodge; Kwandwe Lodge; Lake Manyara Lodge; Leadwood Lodge; Londolozi Camp; Madikwe Lodge; Matetsi Lodge; Mnemba Lodge; Moremi Under Canvas Lodge; Ngala Lodge; Ngorongoro Crater Lodge; Nxabega Lodge; Phinda Lodge; Sandibe Lodge; Savute Under Canvas Lodge; Serengeti Under Canvas Lodge; Sossusvlei Lodge; Xaranna Lodge; Xudum Lodge Trading Subsidiaries And Beyond Ngala Lodge (Pty) Ltd



History of Business JH Isaacs Company Four (Pty) Ltd was registered and underwent a simultaneous name change in June 1990 to Conservation Corporation Investments (Pty) Ltd. In October 1990, the company underwent a name change to The Conservation Corporation (Pty) Ltd t/a CC Africa. The Cape Town Branch was established in 1993. In March 2000, the company merged with Afro Ventures and in January 2009, the company underwent a further name change to And Beyond South African Travel (Pty) Ltd t/a & Beyond. Nature of Business And Beyond South Africa Travel (Pty) Ltd owns and operates 50 safari lodges and camps and creates personalised travel experiences in Botswana, Kenya, Mozambique, Namibia, South Africa, Tanzania, Victoria Falls and Zambia. The company operates as an inbound and outbound tour operator. The company comprises 8 branches.



AUSTRIA CONNECTION CC 1998/026843/23 VAT Number: 4940196175

Postal Address

PO Box 35986, Northcliff 2115

Physical Address

31 Gillard Drive , Cresta Ext 1 Randburg 2194


Fax (086) 684-4880 Website www.austriaconnection.co.za

Contacts


Dobihal, Peter Member austria.co@ mweb.co.za

Dobihal, Inge Managing Member No. of Employees 2 Shareholders Ms IM Dobihal - 50%; Mr PR Dobihal - 50% Bankers Nedbank Auditors Fourie, Hendrik, Ernst & Associates BEE Rating Not Rated History of Business Tereg Investments cc was registered 12 May 1998 and underwent a name change to Austria Connection cc on 09 November 2001. Nature of Business Austria Connection cc operates as a wholesale tour operator offering a selection of destinations, including train packages, self drive packages, coach tours, hotels, car hire and cruises. Destinations include Austria, Slovakia, Poland, Hungary, Czech Republic, Romania, Slovenia and Croatia. The company has 1 branch.



EGOLI TOURS (PTY) LTD 1983/005625/07 t/a Egoli African Destination (VAT Number: 4650103171)

Postal Address

PO Box 50837, Waterfront 8002

Physical Address

52 Barnet Street, Dunkley Square Gardens, Cape Town 8001


Fax (021) 462-6571 Website www.egolitours.co.za

Contacts


Brown-Koelble, Heidrun Chief Executive Officer egolicpt@ egolitours.co.za 1983-08-06

Fitzherbert, Karin Financial Manager karin@ egolitours.co.za

No. of Employees 13 Shareholders Ms H Brown-Koelble - 100% Bankers Investec Private Bank Auditors Cameron & Prentice Market Share 85% German market BEE Rating Not Rated Brand Names Egoli African Destination History of Business Egoli Tours (Pty) Ltd was registered in June 1983. Nature of Business Egoli Tours (Pty) Ltd operates as an outbound tour operator, offering personalised services in all travel aspects, including land, air and sea bookings, hotel accommodation, cruises, safaris and tours both local and international. The company has 1 branch and operates in South Africa, Namibia, Botswana, Zambia, Mozambique and Mauritius.



ERM TOURS (PTY) LTD 1991/003097/07 VAT Number: 4150119297

Postal Address

PO Box 6099, Rivonia 2128

Physical Address

180 Helen Road, Strathoven, 2031

Tel (011) 884-4343 Email [email protected]; [email protected]

Fax (011) 884-9008

Contacts


Boshoff, Hannes General Manager hannesb@ ermtours.co.za

Hurter, Barend (Barry) Managing Director 1995-03-03 Shiau, Robert Executive Director No. of Employees 25 Shareholders Mr R Shiau - 65%; Mr B Hurter - 35% Bankers Nedbank Auditors Grant Thornton Turnover [2009] R100.0m (Est) (As per company) BEE Rating Not Rated Main Competitors Tourvest Inbound Operations (Div of Tourvest Holdings (Pty) Ltd) History of Business ERM Tours (Pty) Ltd was registered on the 13 June 1991. Nature of Business ERM Tours (Pty) Ltd is involved in tourism, including organising travel and tours for tourists, specialising in Asia, Italy, North America and South America. The company operates as an inbound tour operator.



FLIGHTSITE (PTY) LTD 2004/021024/07 t/a FlightSite.co.za (VAT Number: 4830216356)

Postal Address

Unit 2D, Anansi Park, Cnr Chruch & Chenoweth Streets Durbanville 7550

Physical Address

Unit 2D, Anansi Park, Cnr Chruch & Chenoweth Streets Durbanville, 7550

Tel (021) 402-0048

Website www.flightsite.co.za

Contacts


Bornman, Rian Marketing Director rian@ flightsite.co.za

Brown, Strathearn (Jim) Business Development Director

Crous, Nicolette (Nikki) General Manager nikki@ flightsite.co.za

Gaynor, Walter (Wally) Managing Director

Mulder, Gary Financial Director gary@ clubtravel.co.za

Toffey, Zurina Financial Manager No. of Employees 20 Shareholders Club Travel SA (Pty) Ltd - 50%; Venues for Africa (Pty) Ltd - 50% Bankers ABSA Bank; First National Bank; Nedbank; Standard Bank Auditors CAP Chartered Accountants Turnover [2010] R8.5m (Est) (As per company) BEE Rating Level 1 (Empowerdex) Main Competitors Travelstart Online Travel Operations (Pty) Ltd t/a Travelstart History of Business Club Travel Independents (Pty) Ltd was registered 29 July 2004 and underwent a name change to Flightsite (Pty) Ltd on 26 February 2008. Nature of Business Flightsite (Pty) Ltd t/a FlightSite.co.za operates as an online travel agency, providing a travel portal for South Africans to make local and worldwide travel arrangements. The website allows users to search all the airlines, bed and breakfasts in South Africa, as well as 30 000 hotels worldwide and car hire companies. Bookings are made online. The website also offers assistance with travel insurance and visas.



The company has 1 branch. Destinations include Far East, Indian Ocean Islands, North and South America, Africa, the Caribbean, and the United Kingdom.



GROSVENOR TOURS (DIV OF IMPERIAL GROUP (PTY) LTD) 198300908807 VAT Number: 4300225895

Postal Address

186 Upper Buitenkant Street, Oranjezicht 8001

Physical Address

186 Upper Buitenkant Street, Oranjezicht, 8001


Fax (021) 461-1399 Website www.grosvenortours.co.za

Contacts

Name Designation Contact at Appointed Abrahams, Bernadette Accountant

Arbee, Osman Chief Executive Officer: Car Rental & Chaiman: Tourism Operations

Brody, Hubert Group Chief Executive Officer 2007-04-07

Esson, Nicky Sales Manager Hiemstra, Recht (Tak) Executive Director Jacobs, Jac General Manager Mahomed, Abdul (Hafiz) Group Financial Director

Mosola, Moeketsi Chief Executive Officer: Tourism Division

No. of Employees 15

Shareholders Imperial Holdings Ltd - 100% (Held by Public Investment Corporation Ltd - 12.4%; Sanlam Investment Management - 5.7%, Lynch Family Holdings - 4.1%)

Secretary Mr Rohan Venter Bankers Nedbank Auditors Deloitte & Touche BEE Rating Not Rated Brand Names Grosvenor Tours History of Business Imperial Group (Pty) Ltd was established in 1983, utilising the registration details of a dormant company. Grosvenor Tours (Pty) Ltd was established in 1972 as a private company and converted to a close corporation company in 1989, reverting back to a private company in 1998. In July 2007, the operations were incorporated into Imperial Group (Pty) Ltd and divisionalised. Nature of Business Grosvenor Tours is a South African based inbound tour operator, specialising in travel in to South Africa, Zambia, Namibia, Mozambique, Botswana, Zimbabwe and Mauritius.



Prevailing Conditions in the Industry The global recession has affected touring and transport businesses, with normal trading business still under pressure, and there is no expected improvement in the market until 2011. General Comment The remaining shareholding for Imperial Holdings Ltd is held by Ukhamba Holdings (Pty) Ltd - 3.2%; Ukhamba Holdings (Pty) Ltd (Deferred ordinary) - 7.3% and Lereko Mobility (Pty) Ltd (Preferred ordinary) - 6%.



GRS SOUTHERN AFRICA TOURS CC 1990/021910/23 VAT Number: 4260118379

Postal Address

PO Box 166, Green Point Cape Town 8051

Physical Address

261 Victoria Road, Salt River Cape Town, 7925


Fax (021) 447-8133 Website www.grstours.co.za

Contacts

Name Designation Contact at Appointed Onel-Smith, Petra Managing Member [email protected]

Turner, Patrick Financial Manager patrickt@ grstours.co.za

No. of Employees 23 Shareholders Ms PGM Onel-Smith - 100% Bankers Standard Bank Auditors PKF (Cape Town) Inc Brand Names GRS Southern African Tours History of Business GRS Southern Africa Tours cc was established in 1990. Nature of Business GRS Southern African Tours cc operates as a national tour organisation, arranging car hire, accommodation and tours for local and overseas tourists. The company operates as an inbound tour operator in South Africa, Namibia, Botswana, Mozambique and Zambia.



HOLIDAY TOURS (PTY) LTD 1979/001144/07 VAT Number: 4110126051

Postal Address

PO Box 4942, Randburg 2125

Physical Address

Holiday House, 156 Braam Fischer Drive Randburg, 2194


Fax (011) 289-8218 Website www.holidaytours.co.za

Contacts

Name Designation Contact at Appointed Carr, Jackie Senior Product Manager

Da Silva, Diolinda Joint Financial Manager d.dasilva@ holidayholding.co.za

de Vries, Otto Managing Director o.devries@ holidaytours.co.za

Millar, Andrew Marketing Director Roth, Derek Joint Financial Manager Simpson, Gavin Chief Executive Officer

Westman, Beverley Operations Manager b.westman@ holidaytours.co.za

No. of Employees 60 Bankers Standard Bank Auditors F Gunning & Van Wyk BEE Rating Not Rated Main Competitors Thompsons Holidays (Div of Cullinan Holdings (Pty) Ltd) Brand Names Go Australia; Go South Africa History of Business Holiday Tours (Pty) Ltd was registered in March 1979. Nature of Business Holiday Tours (Pty) Ltd operates as an outbound and domestic wholesale tour operator, offering packages including tours, flights, accommodation and car hire. The company offers tour packages to worldwide destinations which include Europe, Australia, Mauritius, Seychelles and Maldives. Holiday Travel is a division of Holiday Tours (Pty) Ltd and offers retail travel services.



Prevailing Conditions in the Industry The recession has reduced many travellers disposable income and is catalysing Holiday Tours’ shift towards experiential categories. General Comment Holiday Tours (Pty) Ltd is undergoing a restructure, whereby Comair Ltd will be a majority shareholder. The company is awaiting approval from the Competition Commission.



HYLTON ROSS TOURS (PTY) LTD 2000/007686/07 VAT Number: 4730197268

Postal Address

PO Box 287, Paarden Eiland 7420

Physical Address

2 Wessex Road, Paarden Eiland, 7405


Fax (021) 511-2401 Website www.hyltonross.co.za

Contacts

Name Designation Contact at Appointed Arendse, Rudewaan Non-Executive Director Hosking, David Non-Executive Director Le Seuer, Jackie Operations Manager Madlala, Dolores (Mato) Non-Executive Director 2009-01-10 Ness, Michael Non-Executive Director O’Hana, Victoria (Vicki) Non-Executive Director Pampallis, Linda Executive Director

Saayman, Este Financial Manager este@ hyltonross.co.za

Standage, David Group Financial Director

Tollman, Michael Group Chairman & Acting Chief Executive Officer

Tollman, Gavin Non-Executive Director van Doorn, Gert Chief Executive Officer 2006-01-08 No. of Employees 22 Permanent; 100 - Temporary

Shareholders Cullinan Holdings Ltd - 100% (Travcorp Financial Services Ltd - 63.52%; BBH Collins Stewart Ltd - 20.26%; BB Investment Company (Pty) Ltd - 10.73%)

Secretary Mr David Standage Bankers ABSA Bank; Nedbank Auditors Mazars BEE Rating Not Rated Brand Names Hylton Ross History of Business Hylton Ross Tours (Pty) Ltd was established in March 2002 utilising the registration details of a shelf entity, and acquired the assets and operations of Hylton Ross Tours & Holidays (Pty) Ltd.



Corporate Governance in Relation to AIDS Policy Cullinan Holdings Ltd recognises that HIV/AIDS in South Africa will impact on business and employees to a greater or lesser degree. In this context, the company has committed to measuring and understanding the potential impact of HIV/AIDS in the company, and to the implementation of an HIV/AIDS prevention and impact management strategy. The broad objectives of this programme will be:

♦ To build capability to manage the impact of HIV/AIDS ♦ To constrain the development of new cases of HIV/AIDS in the organisation ♦ To manage existing cases of HIV/AIDS effectively from a medical and psychological

perspective ♦ To mitigate stigma in the workplace which embraces both the rights and responsibilities of all

employees with regard to HIV/AIDS Nature of Business Hylton Ross Tours (Pty) Ltd operates tours in South Africa and offers full day tours, half day tours, and private tours. The company is involved in the provision of buses and vehicles to travel agents. The company operates in South Africa, Namibia, Chobe, Zimbabwe and Zambia.



IKAPA TOURS & TRAVEL (PTY) LTD 1993/007342/07 VAT Number: 4550142147

Postal Address

PO Box 102, Observatory 7935

Physical Address

Ikapa Place, 94 Voortrekker Road Salt River, 7925


Fax (021) 511-7622 Website www.ikapa.co.za

Contacts

Name Designation Contact at Appointed Komani, Blacky Chief Executive Officer 2007-01-01

Smit, Louwrens Financial Manager & Charter Manager [email protected]

van Heerden, Jacobus Managing Director 2001-01-03 van Wyk, Neil Charter Manager Windt, Desmond Tour Manager [email protected] No. of Employees 40 Permanent; 20 - Temporary

Shareholders Mr B Komani - 20%; Mr JE van Heerden - 20%; Mr LE Smit - 16%; Mr D Windt - 14%; Nonki Twana Trust - 10%; Employee Trust - 10%

Empowerment Stake 28.4% Bankers ABSA Bank Auditors Rademeyer Wesson Turnover [2009] R30.0m (Est) (As per company) BEE Rating Level 2 (Emex) Main Competitors Hylton Ross Tours (Pty) Ltd Thompsons Africa (Div of Cullinan Holdings Ltd) Brand Names iKapa History of Business Ikapa Tours & Travel (Pty) Ltd was registered on 3 December 1993. Nature of Business Ikapa Tours & Travel (Pty) Ltd operates as an inbound tour operator and coach hire company for international and domestic tourists, catering for individual requests. Ikapa has a range of scheduled tours, which incorporate all the tourist sites and routes throughout the country. Their services include accommodation, car hire, coach hire and rail transport. The company operates in Botswana, Mozambique, Namibia, South Africa, Swaziland, Zambia and Zimbabwe.



INTERNATIONAL TRAVEL AND TOURS CC 1989/028881/23 t/a ITT (VAT Number: 4590121408)

Postal Address

PO Box 51045, Musgrave Road Durban 4062

Physical Address

106 Windemere Road, Morningside Durban 4001


Fax (031) 303-5224 Website www.itt.co.za

Contacts

Name Designation Contact at Appointed Button, Ragnhild (Rung) Managing Member 1989-09-04 Francis, Sally Financial Manager [email protected] Pepler, Elizabeth Outbound Manager Ping, Nicola Inbound Manager Rampersadh, Stacy Chief Operating Officer Summerford, Tersia Marketing Manager No. of Employees 28 Shareholders Ms RL Button - 100% Empowerment Stake 100% Bankers Standard Bank Auditors AFS Financial Services (Pty) Ltd Turnover [2010] R6.1m (Est) (As per company) BEE Rating Not Rated Main Competitors Thompsons Holidays (Div of Cullinan Holdings (Pty) Ltd) History of Business Israeli Tailored Tours cc was registered as a close corporation on 4 September 1989. In July 2001, the company underwent a name change to International Travel & Tours cc t/a ITT. Nature of Business International Travel & Tours cc t/a ITT is a wholesale tour operator offering various packages, including cruises, pilgrimage tours, safari packages and active holidays. The company is able to put together individual tour packages for both the outbound and inbound market. Destinations include Egypt, Morocco, Tunisia, Israel, Dubai, Croatia, Cyprus, Greece, Italy, Malta, Portugal, Spain, Turkey, Norway, Sweden, Denmark, Finland, Jordan and Southern Africa. The company has 1 branch.



JETSTAR TOURS (PTY) LTD 2002/024765/07 VAT Number: 4250203553

Postal Address

PO Box 1384, Durban 4000

Physical Address

171 Alpine Road, Springfield Durban 4091


Fax (031) 207-3035 Website www.jetstar.co.za

Contacts


Desai, Shameema General Manager superstar@ jetstar.co.za

Kajee, Mahomed Managing Director Kajee, Zeyad Executive Director [email protected] Singh, Melisha Operations Manager No. of Employees 15 Shareholders BHAI Kajee Family Trust - 100% Empowerment Stake 100% Bankers ABSA Bank Auditors Horwath Mahomedy Omar Paruk Turnover [2010] R8.0m (Est) (As per company) BEE Rating Not Rated Main Competitors Thompsons Holidays (Div of Cullinan Holdings (Pty) Ltd) History of Business Jetstar Tours (Pty) Ltd was registered 07 October 2002. Nature of Business Jetstar Tours (Pty) Ltd is a wholesale tour operator and deals with travel agents only. The company offers packages incorporating tours, flights, accommodation, car hire, train travel and holistic wellness products. Destinations include Dubai, Far East and India. The company has 1 branch.



RENNIES TRAVEL (PTY) LTD 1999/020221/07 t/a HRG Rennies (VAT Number: 4010196782)

Postal Address

PO Box 4569, Johannesburg 2000

Physical Address

Rennies House, 12th Floor, 19 Ameshoff Street Braamfontein 2001

Tel (011) 407-2821

Fax (011) 407-3144 Website www.renniestravel.com

Contacts


Green, Lynda General Manager: Corporate Communications

Greene, Antony Financial Director antony.greene@ renniestravel.com

Jacobs, Lionel Non-Executive Director Johnson, Peter General Manager

Kalian, Daksha Financial Manager daksha.kalian@ renniestravel.com

Larkan, Tracey Corporate Communications Manager

tracey.larkan@ renniestravel.com

Lunz, Allan Chairman & Acting Managing Director 2006-09-05

McMahon, Gillian Executive Director 2009-01-07 Mofokeng, Hadifele Human Resources Director

Phillips, Bronwyn Business Development Director 2006-09-05

Ralphs, Lindsay Non-Executive Director Tagari, Dawood Executive Director 2009-01-07 No. of Employees 806 Shareholders The Bidvest Group Ltd via Bidvest Industrial Holdings (Pty) Ltd - 100% Empowerment Stake 28.43% Secretary Mr Craig Brighten Bankers Standard Bank Auditors KPMG Turnover [2010] R300.0m (Est) (As per company) BEE Rating Level 4 (Empowerdex) Brand Names HRG Rennies Travel; Jet Travel



Trading Subsidiaries Senate Travel (Pty) Ltd History of Business Hentiq 1931 (Pty) Ltd was registered on 14 September 1999 and underwent a name change to Rennies Travel (Pty) Ltd on 9 November 1999. In 2001, a division known as Rennies Travel broke away from Luxavia (Pty) Ltd and the operations were incorporated into Rennies Travel (Pty) Ltd. Rennies Travel, in various forms, has been in existence since the 1940’s. In 2001, Bidvest Group Ltd closed an empowerment deal with WDB Investment Holdings (WDBIH) who acquired a 25% stake in HRG Rennies Travel. In 2009, this 25% stakeholding was bought back by Bidvest Group Ltd. Nature of Business Rennies Travel (Pty) Ltd t/a HRG Rennies Travel operates as a travel agent for national and international travel. There are 60 branches in South Africa and the company has regional and global representation through an international partnership with Hogg Robinson group which is represented in 120 countries across 5 continents. HRG Rennies Travel offers corporate travel management solutions, from no-touch self-service reservation technology, to high-touch VIP and specialist client solutions. In addition, the company has a conferencing and events management division and a business consulting unit. It also provides leisure travel services to the corporate travel market, as well as an online service, MyMarket.com which allows corporate clients to make their own travel bookings. Destinations include South Africa, Africa and Islands, United Kingdom, Europe, Far and Middle East, Australia, New Zealand, North America and South America. General Comment The Bidvest Group Ltd is held by Government Employees Pension Fund - 13%, BB Investment Company (Pty) Ltd - 9%; Dinatla Investment Holdings (Pty) Ltd - 8.7%, Old Mutual Life Assurance Co South Africa - 5%, Investment Solutions - 3.3% ad Public Investment Corporation Ltd - 2.8%.



SERENDIPITY TOURS CC 1996/063691/23 VAT Number: 4430166746

Postal Address

PO Box 3606, Durban 4000

Physical Address

Suite 3, Silver Oaks, 36 Silverton Road Musgrave , Durban 4000


Fax (086) 679-4284 Website www.bookserendipity.com

Contacts


du Preez, Carol Member & Financial Director

carol@ serendipitytours.co.za

Gadiah, Shaun Office Manager shaun@ serendipitytours.co.za

Jayamaha, Joseph (Lal) Managing Member lal@ serendipitytours.co.za

Moodley, Donovan Sales Manager donovan@ serendipitytours.co.za

Naidoo, Dinesh Member & Marketing Director

dinesh@ serendipitytours.co.za

Seolall, Nirvan Accounts Manager nirvan@ serendipitytours.co.za

No. of Employees 33

Shareholders Mr JLA Jayamaha - 33.34%; Ms CL du Preez - 33.33%; Mr D Naidoo - 33.33%

Empowerment Stake 66.67% Bankers First National Bank; Nedbank Auditors Ramsarghey & Ramsarghey BEE Rating Level 2 (SEESA) Brand Names Serendipity History of Business Serendipity Tours cc was registered on 19 December 1996. Nature of Business Serendipity Tours cc operates as an outbound travel and tourism agency, handling all aspects of travel to destinations, which include the Middle and Far East. It is growing the brand into other outbound areas such as South America and the Indian Ocean Islands. The company has 1 branch.



SOUTH AFRICAN AIRWAYS CITY CENTER (PTY) LTD 1997/003282/07 t/a SA Travel Centre / SATC (VAT Number: 4830174795)

Postal Address

PO Box 700, Bruma 2026

Physical Address

H Santos Building, 30 Arena Close Off Ernest Oppenheimer Street, Bruma 2026

Tel (011) 616-7956

Fax (011) 616-8183 Website www.satravelcentre.com

Contacts

Name Designation Contact at Appointed Damilano, Sandra Administration Manager [email protected] Fergusson, Sharon Franchisee Executive [email protected] Jantjies, Tukela Non-Executive Director Lehasa, Thepolo Chief Executive Officer [email protected]

Mabeta, Keith Enterprise & Projects Manager [email protected]

Malele, Tshepiso Marketing Manager [email protected] Mohale, Bonang Non-Executive Chairman

Morar, Arpana Administration & Accounts Manager [email protected]

Mzimela, Sizakele (Siza) Executive Director Peer, Faizal Chief Financial Officer [email protected] Potgieter, Diane Commercial Manager [email protected]

Venter, Natasha Information Technology Manager [email protected]

No. of Employees 21

Shareholders South African Airways Ltd - 100% (Held by The South African Government via The Department of Public Enterprises - 99%; SAA Employees Share Ownership Trust - 1%)

Empowerment Stake 100% Secretary Ms Ruth Kibuuka Bankers Nedbank Auditors Gobodo Inc Turnover [2010] R23.0m (Est) (As per company) BEE Rating Not Finalised Main Competitors Rennies Travel (Pty) Ltd t/a HRG Rennies Travel Sure Tours (Pty) Ltd



Brand Names SATC; SATC Holidays; South African Travel Centre; Worldchoice Travel Trading Subsidiaries AA-SATC Travel Experience (Pty) Ltd History of Business South African Airways City Center (Pty) Ltd t/a SA Travel Centre was registered on 6 March 1997. Corporate Governance in Relation to AIDS Policy South African Airways (Pty) Ltd implemented various initiatives through its 'SAA Cares' campaign. SAA has an HIV/AIDS management programme which provides testing, ARV treatment and counselling to infected employees that do not have medical aid cover. Nature of Business South African Airways City Center (Pty) Ltd t/a SA Travel Centre / SATC is a travel management franchise consortium represented by approximately 57 franchisees with approximately 75 branches in 6 locations in Africa. The company offers travellers deals in air travel, as well as car rentals, tour products, cruise holidays, package tours and hotel accommodation to destinations worldwide.



SPRINGBOK ATLAS (DIV OF IMPERIAL GROUP (PTY) LTD) 1983/009088/07 VAT Number: 4470135668

Postal Address

PO Box 819, Cape Town 8000

Physical Address

179 Albert Road, Woodstock Cape Town, 7925


Fax (021) 448-0003 Website www.springbokatlas.com

Contacts


Arbee, Osman Chief Executive Officer: Car Rental & Chaiman: Tourism Operations

Brody, Hubert Chief Executive Officer de Canha, Manuel (Manny) Executive Director

Drysdale, Craig Transport General Manager

Hiemstra, Recht (Tak) Executive Director Mahomed, Abdul (Hafiz) Group Financial Director 1992-12-10

Mosola, Moeketsi Chief Executive Officer: Tourism Division

Pretorius, John Divisional Chief Financial Officer

Swanepoel, Marius Executive Director

Vella, Patrick (Paddy) Divisional Chief Executive Officer

paddy.vella@ springbokatlas.com

No. of Employees 290

Shareholders Imperial Holdings Ltd - 100% (Held by Public Investment Corporation Ltd - 12.4%; Sanlam Investment Management - 5.7%; Lynch Family Holdings - 4.1%)

Secretary Mr Rohan Venter Bankers First National Bank Auditors Deloitte & Touche BEE Rating Not Finalised Brand Names Springbok Atlas History of Business The operations of Springbok Atlas have been trading since 1943 and there have been numerous name changes. It was previously a subsidiary of Tollgate Holdings which was liquidated on 3 December 1992. In January 1993 the Imperial Group (Pty) Ltd took over as the holding company



and changed the name to Imperial Transport Services (Pty) Ltd. In 1996 the name was changed to Springbok Atlas (Pty) Ltd. Nature of Business Springbok Atlas, with its overseas representatives operates as an inbound tour operator, specialising in organised tours and ground-handling for tourists, providing transport and logistics at major sports events and conferences. The division has a fleet of 162 coaches and mini buses. Springbok Atlas also provides full day and half day scheduled coach tours in Southern and East Africa and each tour includes complimentary collection and return from hotels and guesthouses. The division has 5 branches and offer services in South Africa, Namibia, Botswana, Mozambique, Zambia, Zimbabwe, Kenya and Tanzania. Prevailing Conditions in the Industry The global recession has affected the tourism and transport industry, with normal trading still under pressure. No improvement is expected in the market until 2011. General Comment Springbok Atlas has arrangements with international tour agents to transport passengers and they are contracted with South African Rugby Union (SARU) to transport rugby teams e.g. the Stormers.



SUN INTERNATIONAL TRAVEL (PTY) LTD 1986/001363/07 t/a Sun International Dreams (VAT Number: 4570149866)

Postal Address

Private Bag 700, Sandton 2146

Physical Address

27 Fredman Drive, Sandton, 2176


Fax (011) 217-5556 Website www.suninternational.com

Contacts

Name Designation Contact at Appointed Barrett, Erica General Manager

Lee, John Managing Director john.lee@ za.suninternational.com 2010-02-08

Leeming, Anthony Executive Director anthony.leeming@ za.suninternational.com

No. of Employees 12

Shareholders Sun International Ltd - 100% (Held by Sun International Investments No.2 - 9.61%; Sun International Employee Share Trust (SIEST) - 5.65%; Sanlam Ltd - 5.09%; Dinokana Investments (Pty) Ltd - 4.35%; Old Mutual Plc - 4.36%)

Empowerment Stake 21.7% Secretary Sun International Corporate Services (Pty) Ltd Bankers Nedbank Auditors PricewaterhouseCoopers Turnover [2010] R5.0m (Est) (As per company) Anticipated Turnover R8.0m Estimated Profit -R9.0m BEE Rating Level 4 (Empowerdex) Main Competitors African Encounters (Pty) Ltd Brand Names Dreams History of Business Trevi Investments (Pty) Ltd was registered 4 April 1986 and underwent a name change to Sun International Travel (Pty) Ltd t/a Sun International Dreams on 11 February 2003. Corporate Governance in Relation to AIDS Policy The Group has a comprehensive programme aimed at educating staff (and communities) on the risks related to HIV/AIDS and to assist in reducing the incidence thereof.



Nature of Business Sun International Travel (Pty) Ltd t/a Sun International Dreams operates as a wholesale tour operator offering air travel, accommodation, transfers, car hire and tour packages. The company also offers an internet booking service. Destinations include South Africa, Botswana, Namibia, Nigeria, Swaziland, North West and Zambia. Competition and Barriers The industry is very competitive at the moment with destinations varying for market share e.g. Mauritius vs Zambia and Thailand vs Zambia. The industry is becoming more and more governed by ASATA (Association of South African Travel Agents) thus the business needs to adhere to certain minimum standards. Prevailing Conditions in the Industry The industry is recovering from the economic downturn, but is extremely price sensitive. Influencing Factors Success of the industry will hinge mainly on the ethics of the individual businesses, airline stability and levelling out of hotel rates.



SURE TOURS (PTY) LTD 1996/006785/07 VAT Number: 4500161387

Postal Address

PO Box 6106, Roggebaai 8012

Physical Address

3rd Floor, Zeeland House , Heerengracht Cape Town, 8001


Fax (021) 425-3485 Website www.suretours.co.za

Contacts

Name Designation Contact at Appointed Lessing, Vanya Chief Executive Officer

van der Merwe, Stefan Group Financial Manager stefan@ suretravel.co.za

Willis, Miles Managing Director No. of Employees 26 Shareholders Sure Holdings Ltd - 100% Secretary Ms Charmaine Loydall Bankers ABSA Bank; First National Bank; Standard Bank Auditors BDO Southern Africa Turnover [2009] R50.0m (Est) (As per company) BEE Rating Not Rated Main Competitors Thompsons Holidays (Div of Cullinan Holdings (Pty) Ltd) Brand Names Sure Corporate Travel; Sure Travel History of Business Romatrade 15 (Pty) Ltd was established in May 1996 and the name was changed in August 1996 to Sure Tours (Pty) Ltd. Nature of Business Sure Tours (Pty) Ltd is a wholesale in-house tour operator for approximately 112 Sure Travel agencies and operates from 1 branch. The company offers outbound and inbound ground services and packages which are available to travel agents and tour operators. Sure Tours (Pty) Ltd also has partner agreements with Club Travel which has over 140 travel outlets, Uniglobe Travel which has over 60 travel outlets in South Africa & Africa and Flight Specials which has over 30 travel outlets. Destinations include countries in the Far East, United Kingdom, Europe, North America, South America and Africa.



THOMPSONS AFRICA (DIV OF CULLINAN HOLDINGS LTD) 1902/001808/06 VAT Number: 4360179701

Postal Address

PO Box 2758, Westville 3635

Physical Address

20 The Boulevard,, West End Office Park Spine Road, Westville 3630

Tel (031) 275-3500 Email info@thompsonsafrica

Fax (031) 275-3990 Website www.thompsonsafrica.com

Contacts

Name Designation Contact at Appointed Arendse, Rudewaan Non-Executive Director

Gardner, Eric General Manager: Web & Systems Fulfillment

Gray, Sally General Manager: Global Sales

sally.gray@ thompsons.co.za

Hosking, David Non-Executive Director Madlala, Dolores (Mato) Non-Executive Director 2009-01-10 Ness, Michael Non-Executive Director O’Hana, Victoria (Vicki) Non-Executive Director Pampallis, Linda Executive Director 2004-01-01

Schoeman, Amelia General Reservations Manager

amelia.schoeman@ thompsons.co.za

Shea, Darren Financial Manager darren.shea@ thompsons.co.za


Tollman, Michael Group Chairman & Acting Chief Executive Officer

Tollman, Gavin Non-Executive Director No. of Employees 170

Shareholders Travcorp Financial Services Ltd - 63.52%; BBH Collins Stewart Ltd - 20.26%; BB Investment Company (Pty) Ltd - 10.73%

Secretary Mr David Standage Bankers Standard Bank Auditors Mazars Main Competitors Tourvest Inbound Operations (Div of Tourvest Holdings (Pty) Ltd) Brand Names Thompsons Africa Touring and Safaris



History of Business Thompsons Tours (Pty) Ltd was established in 1978 by Mr AA Thompson who subsequently also established Thompsons Travel (Pty) Ltd and Thompsons Tours Holdings (Pty) Ltd in 1998. The group was acquired by Cullinan Holdings Ltd and divisionalised the operations. Corporate Governance in Relation to AIDS Policy Cullinan Holdings Ltd recognises that HIV/AIDS in South Africa will impact on business and employees to a greater or lesser degree. In this context, the company has committed to measuring and understanding the potential impact of HIV/AIDS in the company, and to the implementation of an HIV/AIDS prevention and impact management strategy. The broad objectives of this programme will be:



employees with regard to HIV/AIDS Nature of Business Thompsons Africa, the inbound division of Cullinan Holdings Ltd, is involved in the arrangement of group and individual package tours for travellers. The division offers tailor-made packages and guided tours to Zambia & Zimbabwe, Botswana, Namibia, South Africa, Mauritius, Uganda, Mozambique, Kenya and Tanzania. The company operates guided/fully escorted coach tours, day tours and adventure excursions. The company operates as an inbound and outbound tour operator.



THOMPSONS HOLIDAYS (DIV OF CULLINAN HOLDINGS LTD) 1902/001808/06 VAT Number: 4360179701

Postal Address

PO Box 41032, Craighall 2024

Physical Address

The Travel House, 6 Hood Avenue Rosebank, 2196

Tel (011) 770-7511

Fax (011) 770-7060 Website www.thompsons.co.za

Contacts


Adolphe, Joanne General Manager: Marketing & Products

Arendse, Rudewaan Non-Executive Director

Buck, Mark Divisional Managing Director

De Oliveira, Paul General Manager: Sales

de Stefano, Vanessa General Manager: Reservations

Giltrow, Clinton Chief Information Officer Hosking, David Non-Executive Director

Hudson, Helen General Manager: Information Technology

Madiala, Dolores Non-Executive Director 2009-01-10

Ridler, John Divisional Media & Public Relations Manager

john.ridler@ thompsons.co.za

Standage, David Group Chief Financial Officer

Tollman, Michael Acting Chief Executive Officer

Tollman, Gavin Non-Executive Director Tollman, Victoria Non-Executive Director

van Heerden, Delene General Manager: Groups & Visions

Viljoen, Sandra General Manager: People Relations

Wood, Angela General Manager: Marketing





Secretary Mr David Standage Bankers Standard Bank Auditors BDO Southern Africa Brand Names Thompsons Holidays History of Business Thompsons Tours (Pty) Ltd was established in 1978 by Mr AA Thompson who subsequently also established Thompsons Travel (Pty) Ltd and Thompsons Tours Holdings (Pty) Ltd in 1998. The group was acquired by Cullinan Holdings Ltd and divisionalised the operations. Thompsons Tours (Pty) Ltd and Thompsons Tours Holdings (Pty) Ltd was subsequently placed into voluntary liquidation and Thompsons Travel (Pty) Ltd has been dissolved. The division has recently undergone a name change to Thompsons Holidays. Corporate Governance in Relation to AIDS Policy Cullinan Holdings Ltd recognises that HIV/AIDS in South Africa will impact on business and employees to a greater or lesser degree. In this context, the company has committed to measuring and understanding the potential impact of HIV/AIDS in the company, and to the implementation of an HIV/AIDS prevention and impact management strategy. The broad objectives of this programme will be:



employees with regard to HIV/AIDS. Nature of Business Thompsons Holidays is an outbound travel wholesaler. The division is the premier wholesale supplier of travel related products and holidays to the South African market, distributing its holiday products through domestic travel agencies and consortiums. Thompsons Holidays offers group and individual package tours, specialising in cruises, ski holidays, escorted tours, incentives, conferences and events. Destinations include South Africa, Africa, Indian Ocean Islands, Europe, United Kingdom, Far East, Middle East and the America’s. Prevailing Conditions in the Industry The domestic travel market has been affected by the downturn in the economy. The impact of the slowdown has meant that, although clients continue to travel, they demand greater value.



TOURVEST INBOUND OPERATIONS (DIV OF TOURVEST HOLDINGS (PTY) LTD) 2008/003719/07 VAT Number: 4230250575

Postal Address

PO Box 651817, Benmore 2010

Physical Address

3rd Floor, Grayston 66, 2 Norwich Close Sandton, Johannesburg 2191


Fax (011) 884-1660 Website www.tio.co.za

Contacts

Name Designation Contact at Appointed Boynton, Paul Non-Executive Director 2008-01-05 de Jager, Eric Executive Director 2008-03-11 Dlamini, Dr Nobuhle (Judy) Non-Executive Director 2008-03-11 Edmond, Robert (Tommy) Chief Executive Director Elmes, Gary Executive Director Ferreira, Carlos Non-Executive Director Gumede, Robert (Matana) Chairman Kunene, Thembekile (Thembi) Non-Executive Director 2008-03-11 McDonic, Andrew Executive Director 2008-01-12 Mincer, David Chief Financial Officer Mortimer, Conrad Executive Director 2008-01-12 Mthembu, Samuel (Khehla) Executive Director 2008-03-11 Neswiswi, Luvhengo (Tevin) Chief Financial Officer

Nieuwoudt, Trudi Financial Manager tnieuwoudt@ tio.co.za

Solomon, Garth Non-Executive Director 2008-01-05

van der Walt, Deon Corporate Finance Executive & In-House Legal Counsel

2008-08-07

Wiest, Martin Executive Director Xego, Mncedisi (Ken) Non-Executive Director No. of Employees 335

Shareholders Tourvest Group (Pty) Ltd - 100% (Held by Guma Group (Pty) Ltd - 51.3%; Old Mutual Private Equity Fund - 30.54%; Industrial Development Corporation of South Africa Ltd - 13.24%; Tourvest Management - 5.19%)

Empowerment Stake 51.3% (Guma Group (Pty) Ltd) Secretary Mr Conrad Mortimer Bankers Nedbank



Auditors Deloitte & Touche BEE Rating Level 3 Main Competitors Springbok Atlas (Div of Imperial Group (Pty) Ltd) Thompsons Africa (Div of Cullinan Holdings Ltd) Brand Names adderleyhotel; casa do sol; Focus Tours ; Game Trackers ; Global Conferences Africa ; journeys2africa.com; Lesedi ; Makalali; Pilanesberg Elephant Back Safaris; Relais Hotels ; Sense of Africa ; Shakaland; Silver Star Tours; Sunbound; TEAM; Tourvest Inbound Operations; Tourvest Inbound Operations Africa ; Welcome Tourism Services ; Wild Horizons ; Your Africa History of Business Tourvest Holdings (Pty) Ltd was established in 1997 utilising a dormant entity named Stefaug Investments (Pty) Ltd for registration purposes and changed the name in February 1997. Nature of Business Tourvest Inbound Operations is the amalgamated business unit of Tourvest Inbound wholesale companies, responsible for the development, sales, marketing and operations of foreign tourists travelling to the Sub Saharan Africa region. The company offers a variety of activities and products through facilities owned and managed by the group in South Africa, Namibia, Zimbabwe, Botswana, Zambia and Uganda and has 50 branches. The company brings more than 160 000 foreign leisure tourists to South Africa each year and international holiday packages are designed and marketed through a network of wholesale agents in the United Kingdom, Europe, the United States and the Far East.



TOURVEST TRAVEL SERVICES (DIV OF TOURVEST HOLDINGS (PTY) LTD) 2008/003719/07 VAT Number: 4830250546

Postal Address

Private Bag X147, Bryanston 2021

Physical Address

Shop G22, Fourways Crossing Retail Centre William Nicol Drive, Fourways 2055

Tel (011) 790-0003

Fax (011) 522-8781 Website www.travel.co.za

Contacts

Name Designation Contact at Appointed Boynton, Paul Non-Executive Director 2008-01-05 de Jager, Eric Executive Director Dlamini, Dr Nobuhle (Judy) Non-Executive Director 2008-03-11

Du Preez, Morne Divisional Chief Executive Officer

Edmond, Robert (Tommy) Chief Executive Officer Ferreira, Carlos Non-Executive Director Frank, Sam Group Travel Director Gumede, Robert (Matana) Non-Executive Chairman

Jones, Clive Divisional Managing Director [email protected]

Khan, Farhad Non-Executive Director Majombozi, Sipho Non-Executive Director 2010-10-06

McDonic, Andrew Executive Commitee Director 2008-01-12

Mthembu, Samuel (Khehla) Executive Director 2008-03-11 Neswiswi, Luvhengo (Tevin) Chief Financial Officer Solomon, Garth Non-Executive Director 2008-01-05


2008-08-07

van Keirsbilck, Claude Divisional Sales Director claude.vankeirsbilck@ travel.co.za

Walker, Karen Divisional Franchise Director

Xego, Mncedisi (Ken) Non-Executive Director No. of Employees 1 050




Empowerment Stake 51.3% (Guma Group (Pty) Ltd) Secretary Mr Conrad Mortimer Bankers Nedbank Auditors Deloitte & Touche Brand Names Absolute Skiing; Absolute Tours; American Express Travel Services ; Indo Jet; Lesedi Cumming Travel; Maties Travel; Seekers; travel.co.za; Worldwide Travel Brokers History of Business Tourvest Holdings (Pty) Ltd (2008/003719/07) was established in September 2008, when all the divisional assets and operations of Tourvest Holdings (Pty) Ltd (1994/001594/07) were incorporated into the current entity. In 2008, the name of Tourvest Holdings (Pty) Ltd was changed to Tourvest Investment (Pty) Ltd to free the name for the company. Nature of Business Tourvest Travel Services division operates as a travel agent with 9 brands for the corporate sector, undertaking the sale of air tickets and making hotel reservations, as well as a travel wholesaler. Individual elements such as accommodation, flights and ground handling services are combined into tailor made tour packages and sold through the retail travel trade. The WorldWide Travel Brokers brand operates as the wholesale operator within the division and negotiates rates for destinations worldwide, offering tour packages, accommodation, flights, car hire, quotes, confirmations and documentation. The company operates as an inbound and outbound tour operator.



TRAFALGAR TOURS (PTY) LTD 1979/002303/07 VAT Number: 4650120654

Postal Address


Physical Address

3rd Floor, The Travel House, 4 - 6 Hood Avenue Rosebank, 2196


Fax (011) 280-8410 Website www.trafalgar.com

Contacts

Name Designation Contact at Appointed Hosking, David Executive Director Ness, Michael Executive Director 1979-06-01

Stoltz, Louise Financial Manager louise.stoltz@ travcorp.co.za

Szejwallo, Theresa Managing Director 1998-10-01 Tollman, Gavin Chief Executive Officer No. of Employees 34

Shareholders The Travel Corporation Ltd (British Virgin Islands) via Trafalgar Holdings (Asia) Ltd - 100%

Bankers Nedbank Auditors KPMG Turnover [2010] R30.0m (Est) (As per company) BEE Rating Not Rated Brand Names Contiki Holidays; Insight Vacations; Trafalgar Tours; Uniworld Boutique River Cruises Trading Subsidiaries Travcorp (SA) (Pty) Ltd History of Business Trafalgar Tours (Pty) Ltd was registered as a private company on 4 May 1979. Nature of Business Trafalgar Tours (Pty) Ltd is a wholesale tour operator arranging international tours for travel agencies offering holidays to various destinations. The company has offices in London, Geneva, New York, California, Toronto, Sydney, Johannesburg and Auckland and Guernsey, as well as a representative in Rome. There are also general sales agents in Thailand, Zimbabwe, Hong Kong, Singapore, Israel and Kuala Lumpur. The company has 1 branch in South Africa. Destinations include North, Central, and South America, Europe, Egypt, Morocco, Israel, China, Australia and New Zealand.



TRAVEL VISION (PTY) LTD 2005/038649/07 VAT Number: 4060225432

Postal Address


Physical Address

9th Floor, 25 Owl Street, Auckland Park 2001


Fax (086) 001-8020 Website www.travelvision.co.za

Contacts


Bradshaw, David Sales & Marketing Director david@ travelvision.co.za 2006-03-01

Coston, Ronel Product Development Manager

ronel@ travelvision.co.za

Kooverjee, Dharmesh Chief Executive Officer dharmesh@ travelvision.co.za 2006-03-01

Michel, Elizabeth (Liz) Reservations & Training Manager

liz@ travelvision.co.za

Schneider, Roy Executive Chairman roy@ travelvision.co.za 2006-03-01

No. of Employees 65 Shareholders Directors - 100% Secretary Mr Dharmesh Kooverjee Bankers Standard Bank Auditors BDO BEE Rating Level 6 (EmpowerLogic) Brand Names Travel Vision History of Business Roy Schneider Tours (Pty) Ltd was registered on 31 October 2005 and underwent a name change to Travel Vision (Pty) Ltd on 7 February 2006. Nature of Business Travel Vision (Pty) Ltd operates as a wholesale tour operator providing representation services to the retail travel industry on behalf of local and international organisations. Advertising forms part of the approach to the marketing of principal products. Destinations include Europe, United Kingdom, North America, South America, Far East, Middle East, Australia, New Zealand, Mediterranean and the Caribbean.



TRAVELPASS INTERNATIONAL (PTY) LTD 1978/000564/07 VAT Number: 4870122969

Postal Address

PO Box 751104, Gardenview 2047

Physical Address

AMR Office Park, Building 2, Concorde Road East Bedfordview 2007


Fax (086) 671-4666

Contacts

Name Designation Contact at Appointed Sims, Barry Managing Director No. of Employees 7 Shareholders Mr BA Sims - 100% Bankers Standard Bank Auditors Marantos Batalides & Associates BEE Rating Not Rated Main Competitors Thompsons Holidays (Div of Cullinan Holdings (Pty) Ltd) History of Business Travelpass International (Pty) Ltd was registered on 20 February 1978. Nature of Business Travelpass International (Pty) Ltd operates as an international travel wholesaler providing services to the retail travel industry and has 1 branch. Travelpass International (Pty) Ltd offers worldwide destinations except Southern Africa.



TRAVELSTART ONLINE TRAVEL OPERATIONS (PTY) LTD 2004/016841/07 t/a Travelstart (VAT Number:

Postal Address

PO Box 32285, Camps Bay 8040

Physical Address

7th Floor, 56 Shortmarket Street Cnr Shortmarket & Long Streets, Cape Town 8000


Fax (086) 679-5337 Website www.travelstart.co.za

Contacts

Name Designation Contact at Appointed Ekbergh, Stephan Chief Executive Officer Tyler, Athol Financial Manager [email protected] Unger, Priya Marketing Manager van Dyk, Barbara Operations Manager No. of Employees 55 Shareholders Mr S Ekbergh - 100% Bankers ABSA Bank; First National Bank; Nedbank, Standard Bank Auditors AS Pocock & Co Turnover [2009] R396.0m (Est) (As per company) BEE Rating Not Rated Brand Names TravelAssist; Travelstart! History of Business Travelstart Online Travel Operations (Pty) Ltd t/a Travelstart was registered on 18 June 2004. Nature of Business Travelstart Online Travel Operations (Pty) Ltd t/a Travelstart operates as an online wholesale tour operator offering price comparison and reservations for air travel, accommodation, transfers, car hire, activities and tour packages. The company has 1 branch.



UNUSUAL DESTINATIONS (PTY) LTD 1995/002677/07 VAT Number: 4280149693

Postal Address

PO Box 97508, Petervale 2151

Physical Address

12 George Street, Bryanston, 2191


Fax (011) 463-1469 Website www.unusualdestinations.com

Contacts


Bachmann, Rita Managing Director rita@ unusualdestinations.com

Zwarts, Cindy General Manager No. of Employees 11 Shareholders Ms R Bachmann - 100% Bankers Standard Bank Auditors Reid Morris Inc BEE Rating Not Rated Brand Names Unusual Destinations History of Business Unusual Destinations (Pty) Ltd was registered on 27 March 1995. Nature of Business Unusual Destinations (Pty) Ltd operates as a wholesale tour operator, offering VIP and celebrity getaways, tours to remote places, wellness holidays, corporate packages, incentive packages, beach holidays, honeymoons and business travel. Destinations include the Indian Ocean islands of Madagascar, Seychelles, Reunion, Mauritius, Rodrigues, Zanzibar and Pemba, and the mainland African countries of Botswana, Ethiopia, Mozambique, Rwanda, Tanzania and Zambia. The company has 1 branch.



Organogram B

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COEGA CORPORATE TRAVEL (DIV OF COEGA DEVELOPMENT CORPORATION (PTY) LTD) 1982/003891/07 VAT Number: 4030119947

Postal Address

Private Bag X6009 , Port Elizabeth 6000

Physical Address

Coega IDZ Business Centre , Cnr Alcyon Road & Zibuko Street Zone 1 Coega IDZ , 6100


Fax (041) 403-0401 Website travel.coega.com

Contacts

Name Designation Contact at Appointed Daka, Mbuyiselo Financial Manager de Bruyn, Jan Non-Executive Director 1999-01-07 Jourdan, Dr Paul Non-Executive Director 1999-01-07 Liebenberg, Frederick Non-Executive Director Ndoni, Pumelele (Bicks) Non-Executive Director Ngoasheng, Moses (Moss) Non-Executive Chairman 1999-01-07 Nondwangu, Silumko Non-Executive Director 2004-05-08

Shude, Chwayita Acting Executive Manager: Corporate Services

Silinga, Mninawe (Pepi) Chief Executive Officer 1999-01-07 Zikode, Sipho Non-Executive Director 2007-08-11

Zongo, Nomvuzo Travel Manager Nomvuzo.zongo@ coega.co.za

No. of Employees 164 (Group; 3 - Coega Corporate Travel)

Shareholders The South African Government via Eastern Cape Development Corporation - 100%

Empowerment Stake 100% Secretary Ms Miranda Pango Bankers First National Bank Auditors PricewaterhouseCoopers BEE Rating Level 3 (E-Quad)



History of Business Coega Development Corporation (Pty) Ltd was established in 1996, when a shelf entity named, Plot 84 Klerksoord (Pty) Ltd was acquired for registration purposes and underwent a name change in August 1998. Nature of Business Coega Corporate Travel services include:

♦ Selling and issuing air tickets ♦ Car Hire, Shuttle Service ♦ Point to Point Service & Airport Transfers ♦ Accommodation ♦ Visas, Forex & Travel Insurance ♦ Information Centre ♦ International Roaming & World Call Card

The company operates as an inbound and outbound operator.



CONCORDE TRAVEL (PTY) LTD 1999/005902/07 t/a Carlson Wagonlit Travel (VAT Number: 4060102102

Postal Address


Physical Address

8th Floor, Samro Place, 20 de Korte Street Braamfontein, 2001


Fax (011) 628-2301 Website www.carlsonwagonlit.com

Contacts

Name Designation Contact at Appointed Bijlsma, Director 2007-01-07

Burgers, Sharon Senior Manager: Traveller & Transaction Services

Duncan, Debbie Senior Manager: Coastal Region & Rail

Figlan, Director 2009-01-11

Fourie, Ewald Financial Manager efourie@ carlsonwagonlit.co.za

Gray, Dr Allan Operations Director 2001-02-04 Halbhuber, Director 2009-01-11 Jacobs, Lionel Director Langner, Ben Managing Director 2007-01-07 Lunz, Allan Managing Director

Martins, Maria Key Account Management Director

Martins, Michael Sales & Account Management Director 2001-02-04

Naidu, Sageri Human Resources Director Nel, Pine IT Manager

Nkomazana, Tumi Human Resources Manager

tnkomazana@ cwtsa.co.za

Tagari, Dawood Information Systems Director 2001-02-04

von Moltke, Ingrid National Sales & Marketing Manager


Shareholders The Bidvest Group Ltd - 90% (Held by Government Employees Pension Fund - 16%; Dinatla Investment Holdings (Pty) Ltd - 8.31%; BB Investment Company (Pty) Ltd - 8.73%; State Street Bank & Trust - 4.63%); Carlson Wagonlit Travel - 10%



Empowerment Stake 25.6% Bankers Nedbank; Standard Bank Auditors KPMG BEE Rating Level 5 (NERA) Brand Names Carlson Wagonlit Travel History of Business Concorde Travel (Pty) Ltd was established in November 1999 when a shelf company named Hentiq 1725 (Pty) Ltd was utilised for registration purposes. In July 2008, the assets and operations of World Travel (Pty) Ltd were incorporated into the company and t/a Carlson Wagonlit Travel. Corporate Governance in Relation to AIDS Policy The Bidvest Group Ltd continues to drive HIV/AIDS awareness and education. The company offers voluntary counselling and testing antiretroviral treatment to the employees. Nature of Business Concorde Travel (Pty) Ltd t/a Carlson Wagonlit Travel operates as an outbound tour operator undertaking the arrangements and accomodation at various hotels specifically for corporate businesses. The company has 4 branches and operates worldwide.



FLIGHT CENTRE (SOUTH AFRICA) (PTY) LTD 1994/000253/07 VAT Number: 4370159909

Postal Address

PO Box 3811, Northcliff 2115

Physical Address

Block 8, Pendoring Office Block, 299 Pendoring Street Blackheath, 2195


Fax (011) 478-0578 Website www.flightcentre.co.za

Contacts


Bishop, Gail Risk Manager gail.bishop@ flightcentre.co.za

Cowan, Liane General Manager: Marketing

Kelkens, Daniela General Manager: Retail

Salame, Janine Executive General Manager: South Africa

Starker, Brenda Financial Controller

Turner, Graham Group Chief Executive Officer

van Gool, Sam Human Resources Manager

Wayne, Lance Chief Financial Officer No. of Employees 800 Shareholders Flight Centre Ltd (Australia) - 100% Bankers Nedbank Auditors PricewaterhouseCoopers BEE Rating Level 5 (ABVA) Main Competitors Pentravel (Div of Cullinan Holdings Ltd) Trademarks Corporate Travel; Flight Centre; Student Flights; Travel Associates Brand Names Corporate Travel; Flight Centre; Student Flights; Travel Associates



History of Business The company was established in April 1994 utilising a shelf entity named E-Why Trading No 76 (Pty) Ltd for registration purposes and underwent a name change to Flight Centre (South Africa) (Pty) Ltd. In 2006, the assets and operations of FCM Travel Solutions were incorporated into the company. Nature of Business Flight Centre (South Africa) (Pty) Ltd operates as an independent travel retailer with over 1 200 retail stores. The company specialises in low-cost flights, holiday packages, domestic travel and ancillary sales. The company has 145 branches and operates in Africa, Middle East, Europe, Canada, Australia, Asia, Indian Ocean Islands, United Kingdom, South America, USA and South Africa.



HARVEY WORLD TRAVEL SOUTHERN AFRICA (PTY) LTD 1981/001738/07

Postal Address

Postnet Suite 170, Private Bag X2600 Houghton 2041

Physical Address

1 Newtown Avenue, BOE Nedbank Building Kilarney, 2196


Fax (011) 486-1876 Website www.harveyworld.co.za

Contacts

Name Designation Contact at Appointed Gaines, Elizabeth Non-Executive Director 2008-01-09 Lacaze, Peter Non-Executive Director Lunz, Allan Executive Director Mitchley, Colin Non-Executive Director 2008-01-08

Moss, Rosemary Managing Director rosemary.moss@ harveyworld.co.za

Rivers, David Non-Executive Director 2009-05-05

Smit, Angelene Financial Manager angelene.smit@ harveyworld.co.za

Wakeford, Kevin Executive Director No. of Employees 6 (Head Office)

Shareholders The Bidvest Group Ltd - 50% (Held by Government Employees Pension Fund - 16%; Dinatla Investment Holdings (Pty) Ltd - 8.31%; BB Investment Company (Pty) Ltd - 8.73%; State Street Bank & Trust - 4.63%); Stella Travel Services - 50%

Secretary Mr Craig Brighten Bankers Standard Bank Auditors KMPG Turnover [2009] R15.0m (Est) (As per company) BEE Rating Not Rated Main Competitors Flight Centre (Pty) Ltd Sure Tours (Pty) Ltd Trademarks Harvey World Travel; The Travel Professionals Brand Names Harvey World Travel; The Travel Professionals



History of Business Harvey World Travel Southern Africa (Pty) Ltd was established on 24 February 1981. Nature of Business Harvey World Travel Southern Africa (Pty) Ltd operates as an international travel agency franchise in the southern hemisphere. The company offers assistance with airfares, cruises, coach travel, holiday packages, car rentals, hotel accommodation and travel insurance. All the travel agencies are independently owned. The company has 430 travel agencies and 100 branches.



LEGACY HOTELS & RESORTS (PTY) LTD 1999/014365/07 VAT Number: 4930185170

Postal Address

PO Box 3410 , Rivonia 2128

Physical Address

Legacy House , 5 Autumn Street Rivonia , 2128

Tel (011) 806-6800

Fax (011) 806-6868 Website www.legacygroup.co.za

Contacts


Abein, Ben Development & Technical Services Manager

babel@ legacyhotels.co.za

Agili, Mohamed Non-Executive Director 2006-06-02

Brearley, Allan (Paddy) Managing Director pbrea@ legacyhotels.co.za

Brumme, Gert Group Operations Manager gbrumme@ legacyhotels.co.za

Davidson, Brian Group Sales & Marketing Director

bdavidson@ legacyhotels.co.za

Devereux, Michael Group Development & Technical Manager

mdevereux@ legacyhotels.co.za

Dorrestein, Albertus (Bart) Chairman [email protected] 1999-12-07

Hodson, Robert General Manager: Centurion Lake Hotel

rhodson@ legacyhotels.co.za

Klinger, Thomas Group Financial Controller tklinger@ legacyhotels.co.za

Lasswad, Rajab Non-Executive Director

Pholi, Lingani Group Human Resources Manager

Prenner, Hans General Manager: The Michelangelo

hprenner@ legacyhotels.co.za

Strauss, Johann Non-Executive Director 2002-11-09

Troskie, Johan General Manager: Michelangelo Towers & Raphael Penthouse Suites

jtroskie@ legacyhotels.co.za

Turnbull, Lynn Group Purchasing Officer lturnbull@ legacyhotels.co.za

Wilson-Moore, Janet General Manager: Swakopmund Hotel & Entertainment Centre

jwmoore@ legacyhotels.co.za

Yates, Neil Group Financial Director nyates@ legacyhotels.co.za 2000-01-12



No. of Employees 2 000

Shareholders Legacy Management Holdings (Pty) Ltd - 40%; Ensemble Hotel Holdings (Pty) Ltd - 40%; Swanvest 328 (Pty) Ltd - 20%

Secretary Mr Neil Yates Bankers Standard Bank Auditors KPMG Brand Names Bakubung Bush Lodge; Brookes Hill Suites; Castleburn; Centurion Lake Hotel; Davinci Hotel & Suites; Elements Private Golf Reserve; Hermanus Beach Club; Kruger Park Lodge; Kuzuko Lodge; Kwa Maritane Bush Lodge; Labadi Beach Hotel; Michelangelo Hotel; Michelangelo Towers; Nosi Iranja; Raphael Penthouse Suites; Sunnyside Park Hotel; Swakopmund Hotel & Entertainment Centre; The Airport Grand; The Commodore; The PortsWood; Tshukudu Bush Lodge; Wilderness Dunes; Windhoek Country Club Resort Trading Subsidiaries Centurion Lake Property (Pty) Ltd Elements Golf Resort (Pty) Ltd Legacy All Suite Management Services (Pty) Ltd Legacy Hotel Management Services (Pty) Ltd History of Business Legacy Hotel & Resorts (Pty) Ltd was established on 25 October 1999. Nature of Business The Legacy Hotels & Resorts (Pty) Ltd group owns and manages a collection of four and five star hotels, bush lodges, leisure resorts and casino resorts in key tourism and business locations throughout Africa. The group’s portfolio comprises 13 hotels, 4 resorts, 5 bush lodges and 2 777 rooms. General Comment The company’s main income is derived from rooms and food & beverages. The company manages two casinos in Namibia and have projects currently planned in Nigeria, Angola, Botswana, Madagascar and Ghana.



PENTRAVEL (DIV OF CULLINAN HOLDINGS LTD) 1902/001808/06 VAT Number: 4010202317

Postal Address

PO Box 2759, Westway Office Park Durban 3635

Physical Address

20 The Boulevard, West End Office Park Westville, Durban 3630


Fax (031) 275-2099 Website www.pentravel.co.za

Contacts

Name Designation Contact at Appointed Arendse, Rudewaan Non-Executive Director Hosking, David Non-Executive Director

Hough, Sean Chief Executive Officer: Pentravel

Madlala, Dolores (Mato) Non-Executive Director 2009-01-10 Ness, Michael Non-Executive Director O’Hana, Victoria (Vicki) Non-Executive Director Pampallis, Linda Executive Director 2004-01-01 Standage, David Group Financial Director

Tollman, Michael Chairman & Acting Chief Executive Officer



Secretary Mr David Standage Bankers Standard Bank Auditors Mazars Turnover [2010] R400.0m (Est) (As per company) BEE Rating Not Finalised Brand Names Pentravel History of Business Pentravel was founded in 1983 and was incorporated into the Cullinan Group in 1999. Corporate Governance in Relation to AIDS Policy Cullinan Holdings Ltd recognises that HIV/AIDS in South Africa will impact on business and employees to a greater or lesser degree. In this context, the company has committed to measuring



and understanding the potential impact of HIV/AIDS in the company, and to the implementation of an HIV/AIDS prevention and impact management strategy. The broad objectives of this programme will be:



employees with regard to HIV/AIDS Nature of Business Pentravel is a specialist leisure travel agency and offers airfare, accommodation, tours, cruising, car hire, insurance, visa and foreign exchange services. The company has 24 Pentravel sales shops located in premier shopping malls across South Africa. Pentravel distributes and sells reputable airline and leisure travel brands. The company specialises in worldwide holiday and leisure travel for individuals, families and groups. The company operates in Africa, Australasia, Britain, Ireland, Europe, Far East, Indian Ocean Islands, Middle East, North America, South America and South Africa as an outbound tour operator.



RENNIES TRAVEL (PTY) LTD 1999/020221/07 t/a HRG Rennies (VAT Number: 4880254406)

Postal Address


Physical Address

Rennies House, 12th Floor, 19 Ameshoff Street Braamfontein , 2001

Tel (011) 407-2800

Fax (086) 407-2958 Website www.renniestravel.com

Contacts


Green, Lynda General Manager: Corporate Communications

Greene, Antony Financial Director 2008-09-10 Jacobs, Lionel Non-Executive Director

Larkan, Tracey Manager: Corporate Communications

Tracey.Larkan@ renniestravel.com

Lunz, Allan Chairman & Acting Managing Director 2006-09-05

McMahon, Gillian Executive Director 2009-01-07 Mofokeng, Hadifele Human Resources Director 2008-01-07

Phillips, Bronwyn Business Development Director 2006-09-05

Ralphs, Lindsay Non-Executive Director 2009-01-07 Tagari, Dawood Executive Director 2009-01-07 No. of Employees 806

Shareholders The Bidvest Group Ltd (Held by Government Employees Pension Fund - 16%; Dinatla Investment Holdings (Pty) Ltd - 8.31%; BB Investment Company (Pty) Ltd - 8.73%; State Street Bank & Trust - 4.63%) via Bidvest Industrial Holdings (Pty) Ltd - 100%

Empowerment Stake 28.43% Secretary Mr Craig Brighten Bankers Standard Bank Auditors KPMG Turnover [2010] R300.0m (Est) (As per company) BEE Rating Level 4 (Empowerdex) Brand Names Jet Travel; Rennies Travel



History of Business Hentiq 1931 (Pty) Ltd was registered on 14 September 1999 and underwent a name change to Rennies Travel (Pty) Ltd on 9 November 1999. In 2001, a division known as Rennies Travel broke away from Luxavia (Pty) Ltd and the operations were incorporated into Rennies Travel (Pty) Ltd. Rennies Travel, in various forms, has been in existence since the 1940's. In 2001, Bidvest Group Ltd closed an empowerment deal with WDB Investment Holdings (WDBIH) who acquired a 25% stake in HRG Rennies Travel. In 2009, this 25% stakeholding was bought back by Bidvest Group Ltd. Nature of Business Rennies Travel (Pty) Ltd t/a HRG Rennies Travel operates as a travel agent for national and international travel. There are 60 branches in South Africa and the company has regional and global representation through an international partnership with Hogg Robinson group which is represented in 120 countries across 5 continents. HRG Rennies Travel offers corporate travel management solutions, from no-touch self-service reservation technology, to high-touch VIP and specialist client solutions. In addition, the company has a conferencing and events management division and a business consulting unit. It also provides leisure travel services to the corporate travel market, as well as an online service, MyMarket.com which allows corporate clients to make their own travel bookings. Destinations include South Africa, Africa and Islands, United Kingdom, Europe, Far and Middle East, Australia, New Zealand, North America and South America. The company operates as an outbound operator.



SURE TOURS (PTY) LTD 1996/006785/07 t/a Sure Travel (VAT Number: 4500161387)

Postal Address


Physical Address

3rd Floor, Zeeland House, Heerengracht Cape Town, 8001


Fax (021) 425-3485 Website www.suretours.co.za

Contacts


Lessing, Vanya Chief Executive Officer vanya@ suretravel.co.za 2008-03-07

van der Merwe, Stefan Financial Manager stefan@ suretravel.co.za

No. of Employees 25 Shareholders Sure Holdings Ltd - 100% Empowerment Stake 9% Secretary Ms Charmaine Loydall Bankers First National Bank Auditors BDO Turnover [2009] R60.0m (Est) (As per company) Market Share 15% BEE Rating Not Rated Main Competitors Thompsons Africa (Div of Cullinan Holdings Ltd) Brand Names Agent Points; Sure Corporate Travel; Sure Online; Sure Travel History of Business Romatrade 15 (Pty) Ltd was established in May 1996 and underwent a name change to Sure Tours (Pty) Ltd in August 1996. Nature of Business Sure Tours (Pty) Ltd is part of Sure Holdings Ltd. Sure Tours operates is an outbound operator with services available to travel agents. The company operates in Africa, Australia, Far East, Indian Ocean Islands, Middle East, North America, South America, South Africa, UK, Europe, India, New Zealand, Central America, Caribbean, Mediterranean, and Australasia. Prevailing Conditions in the Industry



Influencing Factors Weather, political unrest and strikes.



SURE TRAVEL (PTY) LTD 1990/005392/07 VAT Number: 4700134200

Postal Address


Physical Address

8th Floor, Zeeland House, Heerengracht, Cape Town 8001

Tel (021) 410-5700

Fax (021) 418-6450 Website www.suretravel.co.za

Contacts

Name Designation Contact at Appointed Jackson, Odete Operations Manager

Lessing, Vanya Chief Executive Officer vanya@ suretravel.co.za

van der Merwe, Stefan Group Financial Manager stefan@ suretravel.co.za

No. of Employees 20 Shareholders Sure Holdings Ltd - 100% Empowerment Stake 9% Bankers First National Bank Auditors BDO Turnover [2010] R17.0m (Est) (As per company) Market Share 15% Trademarks C Lloydall Brand Names C Lloydall; Sure Travel Trading Subsidiaries Agent Points (Pty) Ltd Sure Corporate Travel (Pty) Ltd Sure Online (Pty) Ltd Sure Tours (Pty) Ltd History of Business Sure Travel (Pty) Ltd was established in 1990. Nature of Business Sure Travel (Pty) Ltd operates as a franchisor and management company in the travel industry, providing marketing and technical support to approximately 110 Sure Travel licensees.



Prevailing Conditions in the Industry Impacted by the 2008/2009 downturn in the economy. Influencing Factors Impacted by world events that affect travel - weather, political, air and rail strikes.



THOMPSONS TRAVEL (DIV OF CULLINAN HOLDINGS LTD) 1902/001808/06 VAT Number: 4920180751

Postal Address


Physical Address

6 Hood Avenue, Rosebank, 2196


Fax (011) 770-7667 Website www.thompsons.co.za

Contacts

Name Designation Contact at Appointed Arendse, Rudewaan Non-Executive Director Hosking, David Non-Executive Director Madlala, Dolores (Mato) Non-Executive Director 2009-01-10 Ness, Michael Non-Executive Director O’Hana, Victoria (Vicki) Non-Executive Director Pampallis, Linda Executive Director 2004-01-01

Shilleto, Mary Divisional Managing Director


Theunissen, Rudolph (Rudi) Financial Manager rudolph.theunissen@ thompsons.co.za

Tollman, Michael Chairman & Acting Chief Executive Officer



Secretary Mr David Standage Bankers Nedbank; Standard Bank Auditors Mazars Brand Names Thompsons Travel History of Business Thompsons Tours (Pty) Ltd was established in 1978 by Mr AA Thompson who subsequently also established Thompsons Travel (Pty) Ltd and Thompsons Tours Holdings (Pty) Ltd in 1998. The group was acquired by Cullinan Holdings Ltd and divisionalised the operations. Corporate Governance in Relation to AIDS Policy Cullinan Holdings Ltd recognises that HIV/AIDS in South Africa will impact on business and employees to a greater or lesser degree. In this context, the company has committed to measuring



and understanding the potential impact of HIV/AIDS in the company, and to the implementation of an HIV/AIDS prevention and impact management strategy. The broad objectives of this programme will be:



employees with regard to HIV/AIDS Nature of Business Thompsons Travel, the retail travel division of Cullinan Holdings Ltd has offices in Durban, Cape Town and Johannesburg. The company provides travel services for the business community through their corporate division and the leisure division concentrates on holidaymakers. The company operates worldwide.



TOURVEST TRAVEL SERVICES (DIV OF TOURVEST HOLDINGS (PTY) LTD) 2008/003719/07 VAT Number: 4830250546

Postal Address

Private Bag X147, Bryanston 2021

Physical Address

Shop G22, Fourways Crossing Retail Centre William Nicol Drive, Fourways 2191

Tel (011) 790-0000

Fax (011) 522-8781 Website www.tourvest.co.za

Contacts

Name Designation Contact at Appointed Boynton, Paul Non-Executive Director 2008-01-05 Dlamini, Dr Nobuhle (Judy) Non-Executive Director 2008-03-11

Du Preez, Morne Divisional Chief Executive Officer

Edmond, Robert (Tommy) Chief Executive Officer Elmes, Gary Executive Director Ferreira, Carlos Non-Executive Director Frank, Sam Group Travel Director Gumede, Robert (Matana) Chairman

Jones, Clive Divisional Managing Director [email protected]

Kunene, Thembekile (Thembi) Non-Executive Director 2008-03-11 McDonic, Andrew Executive Director 2008-01-12 Mortimer, Conrad Executive Director 2008-01-12 Mthembu, Samuel (Khehla) Executive Director 2008-03-11 Neswiswi, Luvhengo (Tevin) Chief Financial Officer

Sirkissoon, Preashna Financial Manager preashna.sirkissoon@ seekers.co.za

Solomon, Garth Non-Executive Director 2008-01-05

Sukazi, Bongani Group Financial Manager bongani.sukazi@ travel.co.za


2008-08-07

van Keirsbilck, Claude Divisional Sales Director claude.vankeirsbilck@ travel.co.za

Walker, Karen Divisional Franchise Director

Wiest, Martin Executive Director Xego, Mncedisi (Ken) Non-Executive Director



No. of Employees 1 050


Empowerment Stake 51.3% (Guma Group (Pty) Ltd) Secretary Mr Conrad Mortimer Bankers Nedbank Auditors Deloitte & Touche BEE Rating Level 4 (NERA) Main Competitors Thompsons Travel (Div of Cullinan Holdings Ltd) Brand Names Absolute Skiing; American Express Travel Services ; Indo Jet; Lesedi Cumming Travel; Maties Travel; Seekers; travel.co.za; Worldwide Travel Brokers History of Business Tourvest Holdings (Pty) Ltd was established in 1997 utilising a dormant entity named Stefaug Investments (Pty) Ltd for registration purposes and changed the name in February 1997. American Express Travel Services was established as a private company in 1951. In July 1999, Tourvest Holdings (Pty) Ltd purchased the operations of American Express Travel Services from Nedbank Group Ltd and incorporated the company as a brand under their Tourvest Retail Travel Division. The division underwent a name change to Tourvest Travel Services. Nature of Business Tourvest Travel Services operates as a travel agent for the corporate sector, undertaking the sale of air tickets and making hotel reservations, as well as a travel wholesaler. Individual elements such as accommodation, flights and ground handling services are combined into tailor made tour packages and sold through the retail travel trade. The WorldWide Travel Brokers brand operates as the wholesale operator within the division and negotiates rates for destinations worldwide, offering tour packages, accomodation, flights, car hire, quotes, confirmations and documentation. The company offers a variety of activities and products through facilities owned and managed by the group available in South Africa, Namibia, Zimbabwe, Botswana, Zambia and Uganda. Tourvest Travel Services has 50 branches. The company operates as an inbound and outbound tour operator.



UNIGLOBE TRAVEL SOUTH AFRICA (PTY) LTD 1999/018278/07 VAT Number: 4910187535

Postal Address

PO Box 76225, Wendywood 2144

Physical Address

3 Kramer Road, Cramerville Johannesburg, 2090


Fax (011) 444-8962 Website www.uniglobetravel.co.za

Contacts


Gray, Nikki Marketing & Events Manager

Gray, Michael (Mike) Chief Executive Officer No. of Employees 10 Shareholders Mr MJ Gray - 100% Bankers First National Bank Auditors Poona Maharaj & Ass. BEE Rating Level 4 (BEE Rating Solutions) Trademarks Uniglobe Brand Names Uniglobe History of Business Uniglobe Travel South Africa (Pty) Ltd was established on 23/08/1999. Nature of Business Uniglobe Travel South Africa (Pty) Ltd offers direct travel services for the business and leisure traveller. The company distributes travel related products and services through an online web site and offline locations around the world. The company has 800 branches and operates worldwide as an inbound and outbound tour operator.

RESEARCH REPORT on travel agents learn about South Africa and its offering at these trade shows so that when a consumer wants to travel to a destination like South Africa they will

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