RES and REA PROGRAM REVIEW AND UPDATES Deval L. Patrick, Governor Timothy P. Murray, Lieutenant Governor Joanne F. Goldstein, Secretary Labor and Workforce.

RES and REA PROGRAM REVIEW AND UPDATES

Deval L. Patrick, GovernorTimothy P. Murray, Lieutenant Governor

Joanne F. Goldstein, SecretaryLabor and Workforce Development

George Moriarty, DirectorDivision Of Career Services

AGENDA Welcome and Introductions Program Overview RES/REA Program Overview Program Requirements Changes to REA DUA/Career Center Communication MOSES Updates Tools Best Practices Questions/Open Discussion Wrap up/Evaluation

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On completion of this training you will provided with:

◦ The definition and expectations of the RES Program

◦ The definition and expectations of the REA Program

◦ Updates to the REA Program

◦ Information on how to communicate with DUA/REA

◦ Updates to MOSES and the important documentation for both the RES and REA Programs

◦ Best Practice ideas from colleagues

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Dispelling the Myths

RES◦There is no Reemployment Service Program

REA◦REA is just a hoop you have to jump through to continue to collect unemployment

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RES and REA PROGRAM OVERVIEW

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RES VS. PROFILING VS. REARES COMPONENTS

ATTEND A CCS (ORIENTATION) ENROLL AND REGISTER FOR PROGRAMCOMPLETE A JOB SEARCH INVENTORYDEVELOP A CAREER ACTION PLAN

(CAP) = INITIAL ASSESSMENTSCHEDULE FOLLOW UP SERVICE

REA COMPONENTS (MANDATORY)

REGISTER WITH JOBQUESTATTEND A ONE-ON-ONE RE-EMPLOYMENT ELIGIBLITY REVIEWLABOR MARKET INFORMATIONREFERRAL TO APPROPRIATE SERVICE THROUGH OSCC

Please note REA customers must complete the above services.

PROFILING COMPONENTS (MANDATORY)ATTEND A CCS (ORIENTATION)COMPLETE A JOB SEARCH INVENTORYREFERRAL TO ADJUDICATION IF UI

CLAIMANT DOES NOT ATTEND

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Flowchart

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CCS NOTIFICATION LETTERS

LETTER 1: INITIAL TO PROFILED AND RES CLAIMANTS TO ATTEND CCS WITHIN THREE WEEKS

LETTER 2: TO PROFILE AND RES CLAIMANTS GIVING THEM TWO MORE WEEKS TO ATTEND

LETTER 3: TO THE 400 REA CLAIMANTS, ADVISING THEM OF THEIR ENROLLMENT INTO REA, THEIR REQUIREMENTS AND THAT THEY WILL BE CALLED BY A RE-EMPLOYMENT SPECIALIST SHORTLY

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Reemployment ServicesThe Reemployment Services Program

as currently designed provides claimants with the tools, services, and assistance they need to obtain employment in an appropriate job as quickly as possible. The RES program is operated by the 34 Career Centers across the Commonwealth.

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Reemployment Services

Enrollment in RES is automatic for claimants that meet the following criteria:◦Received a notification letter from DUA

◦Attended a Career Center Seminar

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RES

Claimants enrolled in RES must receive four major components – They are:

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Reemployment Services

A Job Readiness Inventory

A Career Action Plan

An initial assessment, which gauges the claimant’s education, work history and skill levels.

Enrollment in additional services ( on a different day) to provide essential career development assistance

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Reemployment Services

Documenting Services:◦ All Services must be documented in

MOSES, Including the Career Action Plan on the CAP tab In MOSES

◦ Customers must receive a copy of their CAP

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CAREER ACTION PLAN

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CAP

Career Action Plan…. ◦Is a comprehensive step by step action plan. Like a road map that outlines a systematic approach for an individual to get from Point A unemployed ---------to Point B Employed.

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CAP

Goal◦ Clearly defined◦ Realistic◦ Attainable

Action steps◦ Time frames◦ Specific time and place.◦ Related to Goals

Plan◦ Comprehensive◦ Living document◦ Measurable

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CAP

The CAP is developed with the customer, for the benefit of the customer

The customer must understand and agree to the action plans on his/her CAP

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CAP

◦ CMAP CMAP IS A REPORTABLE

SERVICE IN MOSES

◦ CAP CAP IS THE ACTUAL CAREER

ACTION PLAN DOCUMENTED IN MOSES 18

REAReemployment Eligibility Review

Are you collecting Unemployment Insurance?

As part of your eligibility to receive benefits you maybe selected to attend a Mandatory Reemployment Eligibility Review.

Reemployment Eligibility Review Meeting: Goal – to help you be successful in your job search One on One meeting with Career Center staff member Review of Job Search Activities Compliance with Career Action Plan Be encouraged by your success Learn helpful strategies to meet and overcome roadblocks to

reemployment

Failure to attend this meeting and comply with program requirements may cause a delay or loss of your unemployment benefits.

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REA Reemployment and Eligibility

Assessment (REA) Program serves as the next phase in the reemployment strategy.

REA enhances the RES Program by providing additional, targeted assistance aimed at assessing the ongoing eligibility of selected U.I. claimants and identifying their reemployment needs.

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AREA ALLOCATIONS PY 2012 WORKFORCE AREA

% OF REA

GOAL AND

ENROLLMENT

BEGINNING 2012

ALLOCATION

ALLOCATION WITH

ADDITIONAL $250K

HOLD HARMLES

S

TOTAL FY 2012

ALLOCATIONS

FY 2011 ALLOCATION DIFFERENCE

Berkshire 2% $36,630 $ 4,937 $0 $41,567 $46,071 ($4,504)

Boston 8% $139,947 $ 18,862 $5,309 $164,118 $169,119 ($5,000)

Bristol 6% $105,830 $ 14,264 $0 $120,094 $122,727 ($2,632)

Brockton 5% $83,988 $11,320 $0 $95,308 $98,117 ($2,809)

Cape & Islands 1% $24,066 $ 3,244 $0 $27,309 $29,718 ($2,409)

Central Mass 11% $204,025 $ 27,498 $10,375 $241,899 $246,899 ($5,000)

Franklin/Hampshire 2% $37,693 $ 5,080 $0 $42,773 $47,227 ($4,454)

Greater Lowell 7% $124,967 $16,843 $2,261 $144,071 $149,071 ($5,000)

Greater New Bedford 3% $55,380 $ 7,464 $620 $63,464 $68,463 ($5,000)

Hampden 6% $111,049 $ 14,967 $3,501 $129,518 $134,517 ($5,000)

Lower Merrimack Valley 8% $142,557 $19,214 $3,472 $165,243 $170,243 ($5,000)

Metro North 9% $170,682 $ 23,004 $2,028 $195,714 $200,764 ($5,050)

Metro South West 11% $205,185 $27,655 $4,079 $236,919 $241,919 ($5,000)

North Central 7% $124,580 $ 16,791 $10,154 $151,525 $156,525 ($5,000)

North Shore 6% $117,718 $ 15,866 $0 $133,584 $138,340 ($4,756)

South Shore 9% $170,585 $ 22,991 $10,348 $203,924 $208,924 ($5,000)

 TOTALS  100%  $1854,882 $250,000 $52,147$2,157,029  $2,228,644  ($71,615)

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RES/PROFILING/REA GOALS

Berkshire 1,130 22 308 6 308 8Boston 4,316 83 1,177 23 1,177 30Bristol 3,264 63 890 16 890 23Brockton 2,860 50 706 14 706 18Cape & Islands 742 14 202 4 202 5Central Mass 6,292 121 1,716 33 1,716 44Franklin/Hampshire 1,162 21 317 6 317 8Greater Lowell 3,854 74 1,051 20 1,051 27Greater New Bedford 1,708 33 466 9 466 12Hampden 3,424 66 934 18 934 24Lower Merrimack Valley 4,396 85 1,199 23 1,199 31Metro North 5,263 101 1,435 28 1,435 37Metro South/West 6,327 122 1,726 33 1,726 44North Central 3,842 74 1,048 20 1,048 27North Shore 3,630 70 990 19 990 25South Shore 5,260 101 1,435 28 1,435 37TOTALS 57,470 1,100 15,600 300 15,600 400

FY 12 WEEKLY

REA GOAL

FY12 WEEKLY

PROFILING GOALWORKFORCE AREA

FY12 RES GOAL

12 MONTHS

FY12 WEEKLY

RES GOAL

FY12 PROFILING

GOAL 12 MONTHS

FY 12 REA GOAL 9 MONTHS

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REA

In addition to the RES services REA customers must complete the following activities:◦Labor Market Information (LMI)◦Register with Job Quest◦Attend an REA Review

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REA

REA Review MUST BE CONDUCTED WITHIN 2 - 4 WEEKS OF ENROLLMENT(DATE ATTENDED CCS)

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REA

Customers need at least two weeks to works towards accomplishing the activities identified on their CAP

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REA REVIEW

Prepare for the REA Review prior to meeting with the customer:

Review copy of CAP

Review MOSES screens

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REAREVIEW

REA Review must include◦Review of CAP activities◦Review of work search◦Verify registration on Job Quest◦Verify LMI

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REAIn order to Attain REA Review

◦Meet CAP activities◦LMI◦Registered with Job Quest◦Worksearch Review

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Labor Market InformationLabor Market Information

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Labor Market Information

CURRENTLY◦JOB QUEST◦CIS◦MY SKILLS MY FUTURE

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Labor Market Information

COMING SOON◦TORQ◦WORK KEYS◦WORK TRAIN

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UI

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UICOMMUNICATING WITH UI

◦ What UI needs to make determination◦ When to notify DUA on potential issue

DOCUMENTING INFORMATION IN MOSES◦ Information to include in MOSES notes

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UI EligibilityREA

Reason to contact UI:

◦Claimant fails to attend REA Review◦Claimant fails to attain REA Review◦Claimant states that he/she is not able or available or looking for work or

◦Claimant states that he/she is not interested/able in completing program requirements

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If a potential issue is detected ◦ CLAIMANT REA REVIEW (66) STATEMENT

Form will be given to claimant to complete and submitted via fax to DUA REA staff:

◦Fax: 617-626-6222◦Claimant may also call DUA REA Unit once form has been faxed.

◦Telephone: 617-626-5766

UI EligibilityREA

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UI EligibilityREA

Individuals who do not attain REA Review or

REA Goals or attend the REA Review may be

denied benefits if…

DUA adjudication does not discover “good cause” for non attainment

Please Note: Disqualification is for the one week during which the REA Review attendance deadline lapsed.

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UI EligibilityREA

REA DUA Staff will work with REA Career Center staff and REA customers to resolve REA related problems in an expedited fashion so that there is less of a chance of interruption of weekly benefits

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UI EligibilityREA

CLAIM RETURN TO WORKPRIOR TO SCHEDULE REA REVIEW DATE

◦ Enter REA Review as attained. ◦ In the detail box put a note person returned

to work and start date ◦ Complete the employment tab on MOSES. ◦ Inform your UI Walk-in staff or the DUA REA

Unit of the RTW information so that it may be entered on the UI URTW screen

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UI EligibilityREA

CLAIM RETURN TO WORKStart date or return to work date is after

the scheduled REA Review date

◦ Claimant will attend the REA Review.  ◦ Enter the information about the

employment and the start date in the detail box

◦ Complete the employment tab on MOSES.  ◦ Inform your walk in UI staff or the DUA REA

unit of the RTW information so that it may be entered on the UI URTW screen

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UI EligibilityREA

REA DCS◦Timely documentation in MOSES is important

REA DUA ◦MOSES will be reviewed to make decisions

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UI Eligibility

REA

Claimants can not be exempted from the REA Program!

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MOSES

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MOSESCHANGES IN MOSES In order to Attain REA Review in

MOSES the following CAP goals must be attained:◦Meet CAP activities◦LMI◦Register with JobQuest◦Worksearch Review

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MOSES Tracking Procedures

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Applicant is sent a letter to attend a Career Center Seminar (CCS)

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Applicant attends a Career Center SeminarNOTE: If Selected for REA, Enrollment in REA starts as of

the date of CCS Attendance. Prompt Recording of Attendance is Critical.

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The REA icon will appear on the Event Participation screen for job seekers who are enrolled in the REA program. This will allow users to determine who has been enrolled in REA immediately after recording attendance at a CCS.

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REA Enrollment is automatic when attendance at a CCS is entered:

If the participant is NOT Profiled; and Weekly Career Center REA Limit has not been met

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REA Enrollment will display on the Basic Tab along with the Icon

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CAP goals should be established for all RES/REA participants

Entry of CAP Goals will create 2 services CMAP (Job Search Plan) Initial Assessment Interview

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Schedule the ‘REA Review’ on the Special Programs CAP Tab

Target Date must be between 2 and 4 weeks of REA Program Enrollment (Date Attended CCS)

MOSES will not allow a date to be entered that is outside the Target Date range

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The REA enrollment date appears on the REA Review Goals Detail screen. This makes it easier to determine target dates for REA participants.

Establish CAP Goal or Enroll in Case Management Research LMI (Labor Market Information) Review Work Search Activity Register with JobQuest

The Following GOALS must be attained before REA Review can be attained:

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Register with JobQuest

To register go to web.detma.org/JobQuest

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Recording an Attainment Status Enter ‘Attained’ or ‘Not Attained’ and the actual date

Time Critical Data Entry –REA Review “Attained” must be ENTERED in MOSES by the deadline* to avoid a UI Sanction.

*REA Deadline is 4 weeks from the Saturday after REA Enrollment. UI Sanction will be within one week of this deadline.

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Attainment of REA Review will automatically create an ‘UI REA/Attained Status Review’ service

A UI Sanction will be issued if this service does not exist in MOSES by the REA sanction deadline

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UI Sanction will result from a ‘REA Review’ goal not being attained within the deadline.

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REA participants will automatically be exited after 90 days without a reportable service. The exit date goes back to the date of the last reportable service.

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Right Click on a goal to bring up the print option. Select Print -> Print Data

This report will go directly to your default printer

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MOSES:Timely Data EntryInformation-NotesUpdating Employment Information

Updating Goal Status

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Union Member

◦ Have a conversation with claimant.◦ If claimant is actively seeking work

through union hiring hall REA Review Worksearch – Through Union hiring hall Seek non-union job paying union wages Enter a note that the claimant is

seeking work through a union hiring hall Must meet all obligations of the REA

Program

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If REA Applicant returns to work BEFORE their scheduled REA Review:

◦ Enter the REA Review goal as Attained. ◦ In the detail box put a note that the person

returned to work and enter the job start date.

◦ Complete the employment tab on MOSES. ◦ Inform your UI Walk-In staff or the DUA REA

Unit of the RTW information so that it may be entered on the UI URTW screen.  

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The Job Start date is AFTER their scheduled REA Review date:

◦ Claimant is still required to attend their REA Review. 

◦ Enter the information about the employment and the start date in the detail box.

◦ Complete the employment tab on MOSES.  ◦ Inform your walk in UI staff or the DUA REA

unit of the RTW information so that it may be entered on the UI URTW screen.

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REA MANAGEMENTREPORTS

REA PROGRAM REVIEW AND UPDATES

Reports:REA Weekly Enrollment Report (MOSES)REA Cumulative Enrollment Report

(MOSES)REA Enrollments No Review Goal B (Crystal)REA Review Status E Crystal)REA Sanctions A (Crystal)REA Scheduled (Crystal)Performance Reports Locally Produced Reports

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MOSES Reports:REA Weekly Enrollment Report (MOSES)REA Cumulative Enrollment Report (MOSES)

Crystal Adhoc Reports: http://massworkforce.org/ResourceCenter/CrystalReportsProject/crProject.php

REA Enrollments No Review Goal B REA Review Status EREA Sanctions A REA Scheduled

Other Reports:Performance Reports Locally Produced Reports

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MOSES Reports Other

List of applicants enrolled in the previous week

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Lists REA participants who have not completed their REA Review and their deadline is in the future

Adhoc Crystal Report on massworkforce.org/resources

Sharing Ideas

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Sharing Ideas

ToolsBest PracticesWhat is Working Building Program SuccessReports

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BEST PRACTICES

ValleyWorks Career Center – RES Group Session

Workforce Central – Southbridge CAP Engaging customers in Career

Center Activities

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QUESTIONSWRAP UP

EVALUATION

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CONTACTS

RES/REA PROGRAM Donna Gambon 617-626-5053

[email protected]

DUA/REAMario Marzino

Rosalyn Thomas

Telephone: 617-626-5766 Fax: 617-626-6222

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