NIIT TICKETING SYSTEM AUDIT QA GUIDELINES & CHECKLIST QC TEAM CLOSED TICKET REJECTED TICKET TIER 1 HELPDESK EVENT MANAGEMENT LMS ADMIN REQUESTS VENDOR MANAGEMENT REVIEWS ANALYSIS DATA COLLATION ROOT CAUSE ANALYSIS/IMPROVEMENT GOVERNANCE REQUESTOR REQUEST REQUEST PROCESS WORKFLOW QA ANALYTICS NIIT TIER 1, TIER 2 & ONSITE TEAMS TICKETING SYSTEM IMACROS EVENT READINESS TOOL LMS
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Transcript
NIIT TICKETING
SYSTEM
AUDIT
QA GUIDELINES& CHECKLIST
QC TEAM
CLOSEDTICKET
REJECTEDTICKET
TIER 1 HELPDESK
EVENT MANAGEMENT
LMS ADMIN REQUESTS
VENDOR MANAGEMENT
REVIEWS
ANALYSIS
DATA COLLATIONROOT CAUSE
ANALYSIS/IMPROVEMENTGOVERNANCE
REQUESTOR
REQUEST REQUEST PROCESS WORKFLOW QA ANALYTICS
NIIT TIER 1, TIER 2
& ONSITE TEAMS
TICKETING SYSTEM IMACROS
EVENT READINESS TOOLLMS
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