Request for Proposal for Development and Maintenance ...

@ 2017 Centre for Health Informatics 1 | P a g e

Request for Proposal for Development and Maintenance

mHealth Initiative

The National Institute of Health and Family Welfare, Baba Gang Nath Marg, Munirka,

New Delhi – 110 067 Ph. No: 26165959 Ext-262

E-Mail: [email protected]

30th January, 2018

mailto:[email protected]


Contents

Contents ............................................................................................................................................. 2

1. PURPOSE .................................................................................................................................... 5

2. SCOPE OF WORK ........................................................................................................................ 5

2.1 General Scope of Work ....................................................................................................... 5

2.1.1 mCessation ........................................................................................................... 5

2.1.1.1 About the Initiative .......................................................................................... 5

2.1.1.1.1 Functional Flow............................................................................................. 6

2.1.1.1.2 Technical Details ........................................................................................... 6

2.1.1.2 Bidder’s Role..................................................................................................... 6

2.1.2 mDiabetes ............................................................................................................ 7

2.1.2.1 About the Initiative .......................................................................................... 7

2.1.2.1.1 Functional Flow............................................................................................. 8

2.1.2.1.2 Technical Details ........................................................................................... 8

2.1.2.2 Bidder’s Role..................................................................................................... 9

2.1.3 Mera Aspataal & PMSMA .................................................................................. 10

2.1.3.1 About the Initiative ........................................................................................ 10

2.1.3.1.1 Functional Flow........................................................................................... 10

2.1.3.1.2 Technical Details ......................................................................................... 10

2.1.3.2 Bidder’s Role................................................................................................... 11

2.1.4 Central Voice Helpline System using IVRS system for Health Related services 12


2.1.4.1.1 Functional Flow........................................................................................... 12

2.1.4.1.2 Technical Details ......................................................................................... 12

2.1.4.2 Bidder’s Role................................................................................................... 13

2.1.5 mAgeing ............................................................................................................. 14


2.1.5.1.1 Functional Flow........................................................................................... 14

2.1.5.2 Bidder’s Role................................................................................................... 14

2.1.6 Mobile Application ............................................................................................. 15

2.1.6.1 Bidder’s Role................................................................................................... 15

2.1.7 Dashboard and Analytics ................................................................................... 16

2.1.8 Support............................................................................................................... 16

2.1.9 SMS Gateway ..................................................................................................... 16

3. PROPOSAL SUBMISSION PROCESS ........................................................................................... 16

4. SUBMISSION OF PROPOSALS ................................................................................................... 17


5. CONTENT OF DOCUMENTS TO BE SUBMITTED ....................................................................... 17

6. LAST DATE AND TIME FOR SUBMISSION OF PROPOSALS ........................................................ 17

7. LATE PROPOSALS ..................................................................................................................... 18

8. PROPOSAL OPENING AND EVALUATION ................................................................................. 18

9. MAINTENANCE AND SUPPORT ................................................................................................ 18

10. TIMELINES ................................................................................................................................ 18

11. REJECTION OF PROPOSAL ........................................................................................................ 19

12. PROJECT NATURE ..................................................................................................................... 19

13. SERVICE LEVEL AGREEMENT (SLA) ........................................................................................... 19

14. PAYMENT SCHEDULE ............................................................................................................... 19

ANNEXURE 1 – TECHNICAL PROPOSAL ........................................................................................... 21

ANNEXURE 2 – FINANCIAL PROPOSAL ........................................................................................... 22


CHI, NIHFW invites Technical Proposal (Ideas, Creatives, Execution plan, etc.) and financials only

from the agencies hired through the process of empanelment as per the published document RFP

for “Empanelment of Agencies for Mobile Application Development / Online Widgets / Software

Development for National Health Portal (NHP)” dated 18th February 2016. All the terms and

condition of the RFP document mentioned above will be adhered to:

Project code CHI/001/2016

Job Requirement Request for Proposal for Development and Maintenance mHealth Initiative

Publication Date 30th January, 2018

Proposal Document The Proposal document can be downloaded from the official

website of the NHP (i.e.www.nhp.gov.in)

Contact person for

clarification

Mr. Gaurav Sharma,

Room No 429, Deputy Director (Technical), CHI of NHP, The National

Institute of Health and Family Welfare (NIHFW), Baba Gang Nath Marg,

Munirka, New Delhi – 110 067. Telephone No. 011-26165959 ext. 262

Date and Venue of Pre-

Proposal Meeting

11:45 AM on 2nd February, 2018 at The National Institute of Health and

Family Welfare (NIHFW), Baba Gang Nath Marg, Munirka, New Delhi –

110067

Last date for submission

of Proposal

Up to 11:00 AM on 9th February, 2018 at The National Institute of Health

and Family Welfare (NIHFW), Baba Gang Nath Marg, Munirka, New Delhi

– 110067

Opening of Technical

Proposal

11:30 AM on 9th February, 2018 at The National Institute of Health and

Family Welfare (NIHFW), Baba Gang Nath Marg, Munirka, New Delhi –

110067

http://www.nhp.gov.in/


INSTRUCTIONS TO AGENCIES

1. PURPOSE

The widespread adoption and use of mobile technologies have the potential to provide new and

innovative ways to improve health care delivery and the health of individuals. Mobile Apps for

people are being developed to support healthier living, help manage a long-term condition and to

provide initial advice on an emerging medical problem.

2. SCOPE OF WORK

2.1 General Scope of Work

mHealth is a component of eHealth. In board way mHealth or mobile health is medical and

public health practice supported by mobile devices. The unprecedented spread of mobile

technologies as well as advancements in their innovative application to address health priorities

has evolved into a new field of eHealth. Government started Initiatives to use mobile

technology, in particular text messaging and apps, to help combat NCDs such as diabetes,

cancer, cardiovascular diseases and chronic respiratory diseases. mHealth technologies and

initiatives aims to reach out to users of all categories for providing better health care health

promotion.

2.1.1 mCessation

2.1.1.1 About the Initiative

Ministry of Health & Family Welfare, in partnership with World Health Organisation started an

initiative for utilising mobile technology for tobacco cessation. WHO-ITU’s ‘Be Healthy Be

Mobile’ initiative, aims to reach out to tobacco users of all categories who want to quit tobacco

use and support them towards successful quitting through constant text messaging on mobile

phones. The initiative is fully supported by the Government of India.

The Program was launched on 15th January 2016 by Shri. JP Nadda, Hon’ble Minister of Health

and Family Welfare, Government of India.

CHI, NIHFW floated open tender for the complete management of SMS Based Quit Tobacco

Management System which caters SMS, Mobile and Web. The selected agency hired through the

tendering process developed, implemented and maintained the complete application,

dashboard, NIC SMS gateway integration, monitoring, security and other tasks as required for

successful implementation of process.


2.1.1.1.1 Functional Flow

User needs to give a missed call on 011-22901701 or can register through website

www.nhp.gov.in.

Registered users then receives SMS through unified short code (5616115). The users can

reply back to the system though this short code.

The Data from users are stored on NHP Server.

The Data is monitored through dashboard.

2.1.1.1.2 Technical Details

Integration of Simple Object Access Protocol (SOAP) based API with NIC gateway for SMS

and MISCALL application.

Miscall API integration: Missed call number integration with database through HTTP API

SMS Gateway Integration: SMS gateway integration through HTTP API

Short/Long code pull URL integration: Pull URL integration with NIC short/long code

gateway

SMS Keyword Management: To manage all keyword based application.

Profiling of each mobile number

MIS and Dashboard

Ongoing support/ Services

2.1.1.2 Bidder’s Role

Maintenance of current SMS and MissCall Management Application.

Handholding, managing and Monitoring SMS and Missed Call with NIC



Revamping of current Application and enhancement as required by NHP

Implement and Manage Out Bond Calling (OBD) with SMS

o Automate the outbound call with predefined messages

o Should also capture the input from the user on the call

o Multilingual support

Develop and Manage Website for mCessation

To manage Missed Call number: 011-22901701 for the current and other future health

programmes

To manage Unified Short Code: (5616115) for the current and other future health

programmes

Develop Dashboard for SMS, Missed Call and OBD data viewing and analytics with the

data captured through the SMS, Missed Call and OBD delivery.

Dashboard should also provide detailed and comprehensive technical view for showing

the error data from user mobile, NIC SMS gateway, OBD failure/ error, Server, Network

etc.

The above dashboard as detailed will be integrated with the central dashboard with

other dashboard as developed by Bidder.

The Design Document, FRS, SRS, Testing Document, Technical Manual, User Manual,

Source Code etc. will be provided by the Bidder to NHP

The security audit will be done by the Bidder agency.

Performance and Load testing will be done by the bidder every month and the report for

the same will be submitted to NHP.

2.1.2 mDiabetes


India is home to over 60 million adults with diabetes (7.8% of the population), of which more

than 30 million are undiagnosed or untreated, thus increasing the risk of developing

complications and premature mortality.

One of the most promising new opportunities is afforded by the high penetration of mobile

communications in India: the country now has over a billion mobile subscriptions. The delivery

of healthcare services through mobile phones has increased worldwide over the past two

decades and there is increasing evidence of the efficiency of this harnessing this opportunity.

Therefore, the Ministry of Health and Family Welfare (MoHFW) in collaboration with the WHO


Country Office for India and other partners, has launched a mobile health initiative for the

prevention and care of diabetes – mDiabetes.

mDiabetes will contribute to improving awareness about diabetes and promoting healthy diets

and active lifestyle, which are vital to the prevention of diabetes. mDiabetes will also enhance

health care seeking and early diagnosis, contribute to better adherence to drug or dietary

control, self-care, as well as prevention of complications among patients with diabetes.

mDiabetes is based on proven algorithms for diabetes prevention and care, and builds on

previous international experiences in using mobile technologies to deliver these interventions.

Program was launched on 22nd June 2016 on ‘World Diabetes Day’.


User gives a missed call on (011-22901701) number provided by NIC.

NIC will route the numbers of the caller to NHP URL (NHP will act as primary landing

portal).

NHP sends the reverse SMS to ask user for registering for following services-

Diabetes/tobacco quitting / both.

The user responds using the Keyword (pre fix ID will be numerical). The data base will be

generated based on the response from the user and then the sequence of SMS will be

sent to the user through the default software.

Outbound diabetes SMS (push SMS) will be sent directly through the mDiabetes

software once the data base of the user has been generated but whenever there is

inbound SMS (pull SMS), it will first land to NHP and NHP will then direct it to mDiabetes

software. A reverse connection with NHP and mDiabetes software is required in this

regard.

Required logic will be integrated to identify the number in the database. If the user

number has registered for both the initiatives and user had not responded with the

desired Keyword, then through unique build logic, NHP will send the reverse SMS to the

user requesting to send the appropriate response.


User mobile number hit on NHP API & system sends first standard message to user

NHP SMS application does forward the SMS received from the user having Keyword

WHO Development agency API and they will send messages/tips to user for mDiabetes

program through their system (through their mDiabetes SMS account).


mDiabetes user response, having prefix keyword will be captured on NHP platform

&system will send response sheet on WHO Development agency API again

Few APIs are implemented

Handover Diabetic missed calls details: In this API, NHP post the required details to

Diabetic App who is interested in Diabetic program.

Pull SMS API: In this API, NHP post the data which they receive on pull SMS from users.


Maintenance of current SMS and MissCall Management Application.


Revamping of current Application and enhancement as required by NHP





Develop and Manage Website for mDiabetes


programmes


programmes





etc.






The bidder will do performance and Load testing every month and the report for the

same will be submitted to NHP.


2.1.3 Mera Aspataal & PMSMA


The Ministry of Health and Family Welfare (MoHFW) is piloting Patient Satisfaction System (PSS)

Application across 100 government hospitals to capture the feedback from the patients for the

services received. USAID is helping in designing and implementing the initiative during the pilot

phase of 6 months. All the channels including Outbound Dialing (OBD) Short Message Service

(SMS), Mobile Application and Web page will be used for collecting the patient feedback. The

system will also provide a near to real time analysis of the received feedback in the form of a live

dashboard from Facility to National level stakeholders.


USAID agency will send JavaScript Object Notation (JSON) request to NHP Application

server.

NHP will process and send SMS to the user list provided in JSON.

NHP will capture user feedback and pass on to USAID agency API.

USAID agency has three type of SMS Template and each message has been

differentiated by different keyword, so that USAID agency team can identify the user

response.

NHP will give a dashboard for the summary on how many have been received request,

processed and user responded day wise.


USAID agency will share JavaScript Object Notation (JSON) request for sending feedback

mobile number list and message.

USAID agency will make post API on which NHP will post data of user’s response.

Keyword Mapping details



Integrating and Managing the SMS system with the existing short code and missed call

number for the current and other future health programmes/ initiatives.


Bidder will manage the reply on short code for the current and other future health

programmes/ initiatives.

Multilingual support

Develop and Manage Website for each Short code of the current initiative and other

future health programmes/ initiatives


programmes

Develop Dashboard for data viewing and analytics with the data captured through the

delivery channel.


the error data from user mobile, NIC SMS gateway, failure/ error, Server, Network etc.








NHP Server Application

for SMS Services

Third Party Application

Internet Cloud


2.1.4 Central Voice Helpline System using IVRS system for Health Related services


MoHFW proposes to have a single point of access for getting health related information through

voice. User will dial a toll free number or short code to access particular health services

information. The automated IVRS will forward the call to required helpline.

Generalized view of the call flow


User will dial a NHP toll free or short code to access health services.

NHP will integrate all existing health services to route the call to central number.

NHP will give Dashboard for the summary of call received and connected.


IVRS ( Interactive Voice Response System) would be acting as a single point of contact

for all health related services

Handover to TB

Helpline

Call to xxx

Welcome to Health

Services, please choose

services

Press 1 for TB Helpline

Press 2 for Dengue

Helpline

Handover to Dengue

Helpline

1 2


IVRS should have an easy navigable DTMF assistance for the caller to select the desired

option

IVRS should promote and educate beneficiaries regarding government schemes and

programs related to health

It should provide the required details to beneficiaries. The framework for the same

would be designed and developed after due discussion and approval of NHP

It should have a smooth handover facility to the Helpdesk Agent for personalized

assistance for other health programs.

IVRS shall be an automated system of filtering the records and sending relevant

information to the concerned phone numbers.

IVRS able to easily mapped with Toll free number or other Government designated

short/long code number.

It should support latest technology for future enhancement like Automatic Speech

Recognition and Text to Speech Engine.


Integrating and Managing the IVRS system for different services for the current and

other future health programmes/ initiatives.


Bidder will develop, integrate and manage the IVRS for the existing initiative and other

future health programmes/ initiatives.

Multilingual support

Develop and Manage Website IVRS system for information display to general citizen of

the current initiative and other future health programmes/ initiatives

Develop Dashboard for data viewing and analytics with the data captured through the

delivery channel.


the error data from user mobile, IVRS, failure/ error, Server, Network etc.









2.1.5 mAgeing


Ministry of Health & Family Welfare, in partnership with AIIMS is planning to started SMS based

tips for elderly people.


User needs to give a missed call on 011-22901701 or can register through website www.nhp.gov.in.

Registered users then receives SMS through unified short code (5616115). The users can reply back to the system though this short code.

The Data from users are stored on NHP Server.

The Data is monitored through dashboard.


New Development of SMS, Out Bond Calling (OBD) and MissCall Management

Application.






Develop and Manage Website for mAgeing and other future health programmes/

initiatives.











etc.








2.1.6 Mobile Application

It is proposed to develop a mobile application for mHealth Services. The user once registered shall

receive informational tips/ messages through mobile application. The application will give user

better ways to quit smoking, smokeless tobacco. The application should be feature rich like:

Motivating quitting thorugh picture/ image sharing

Application to communicate with the wearable devices.

Other interactive features like calculating the money saved by quitting tobacco

Other Features:

o Introductory Screen

o Home Screen

o User Registration

o SMS & Email Integration

o SMS & Email Intergration

o Notification management

o The agency shall develop necessary animation and other medium to make the app

more interactive

o Platform:

iOS -7 and Above

Android – 4.0 and above


New Development of Mobile Application as per the details above.


Handholding, managing and monitoring of the Mobile Application.

Develop and Manage Website with CMS functionality and dashboard attached with the

Mobile Application.


the error data from failure/ error, Server, Network etc.








2.1.7 Dashboard and Analytics

To provide detailed and comprehensive statistics dashboard for showing the data captured

through the SMS delivery and user reply.

To provide detailed and comprehensive technical dashboard for showing the error data from

user mobile, NIC SMS gateway, Server, Network.

To provide one comprehensive and detailed dashboard to show combined statistics from all the

mHealth programme and Voice Programmes.

The BI tool used for the dashboard and analytics shall be deployed on the NHP server and it will

remain with NHP in future. The Bidder will not have any proprietary on the same.

2.1.8 Support

To provide 24*7*365 days real time monitoring of servers and technical support for the SMS

Management Application.

2.1.9 SMS Gateway

Currently the SMS service is using NIC SMS Gateway. The cost of SMS as per the algorithm will

be borne by CHI, the application should be customised and suitable to use any other SMS

Gateway if required, the modification will be under the scope of work of the selected bidder.

3. PROPOSAL SUBMISSION PROCESS

The agency shall submit the Proposal documents as per the details given below:


Sealed Envelope: This envelope shall contain the original copy of Proposals and shall clearly

provide the contents of the envelope. This envelope shall contain the following envelopes:

Sealed Envelope A.1.: containing original copy (hard copy only) of Technical Proposal.

The envelope shall clearly provide the contents of the envelope and shall be super

scribed as “Technical Proposal (Hard copy): Original copy.

Sealed Envelope A.2.: containing original copy (hard copy only) of financial Proposal.

The envelope shall clearly provide the contents of the envelope and shall be super

scribed as “Financial Proposal (Hard Copy): Original copy”.

4. SUBMISSION OF PROPOSALS

The empanelled agencies shall duly seal the envelope. The Proposal should be deposited to the

NIHFW Tender box at the following address and should reach before or by the last bid submission

date and time.

The inner and outer envelopes shall be addressed

Shri Gaurav Sharma,

Deputy Director (Technical), Centre for Health Informatics

Room. No. 429

The National Institute of Health and Family Welfare (NIHFW),

Baba Gang Nath Marg, Munirka,

New Delhi – 110067

Email: [email protected]

5. CONTENT OF DOCUMENTS TO BE SUBMITTED

Documents required in Proposal Envelope (Sealed Cover):

1) Technical Proposal as per Annexure 1

2) Financial Proposal as per Annexure 2

6. LAST DATE AND TIME FOR SUBMISSION OF PROPOSALS

Proposals must be received by the CHI, NIHFW at the address specified in the Proposal Document

not later than the specified date and time as specified in the Proposal Document or as extended by

the CHI, NIHFW.

In the event of the specified date of submission of Proposals being declared a holiday for the CHI,

NIHFW the Proposals will be received up to the appointed time on next working day.

mailto:[email protected]


7. LATE PROPOSALS

Any Proposal received by the CHI, NIHFW after the deadline for submission of Proposals will be

rejected and/or returned unopened to the empanelled agencies, if so desired by him.

8. PROPOSAL OPENING AND EVALUATION

The CHI, NIHFW will open the Proposal, in the presence of agency representative who choose to

attend, at the time and date mentioned in Proposal document at the address mentioned.

NHP reserves the right to award the work to any of the empanelled agencies, based on the merit of

their credentials (Ideas, Creatives, execution plan etc.) and financial quote for a particular task. The

selection of work will be through Quality and Cost-Based Selection (QCBS) (60 –Technical: 40-

Financial quote) on technical/creative presentation and financial quote for that assigned task. The

Evaluation Committee will be the final authority for selection of work.

9. MAINTENANCE AND SUPPORT

The vendor should provide first year maintenance for free of charge and continuous maintenance

for further 3 consecutive years with agreeable maintenance coverage and associated cost.

The contract for maintenance will be awarded on yearly basis subject to the satisfaction of CHI/

NIHFW based on annual performance reviews of the bidder. If performance is satisfactory, CI/

NIHFW may extend the contract period on same terms & conditions.

The selected agency will also perform the security audit on yearly basis and the cost for the same

will be included in maintenance cost of each year respectively. The selected agency has to submit

security audit from Cert-In empanelled agency on yearly basis.

During maintenance period the selected agency will deploy One Software Developer onsite for

application enhancement and maintenance

10. TIMELINES

Sr. No Description Timeline (in weeks)

1. Requirement Gathering and SRS Submission T1 = T + 2

2. Design and App Development T2 = T1 + 4

3. UAT T3 = T2 + 1

4. Security Audit T4 = T3 + 1


5. Go Live T5 = 8 weeks

6. Warranty T5 + 52 weeks (One year)

* Where T stands for the date of signing work order and warranty period of one year starts from the

date of Go-Live and sign off from CHI.

Total project duration time is 8 Weeks.

Timelines acceptance:

Sign off from CHI on each phase is mandatory for the process of payment.

Any delay in approval on the part of CHI, the selected agency may shift the timeline as

specified above with due approval from CHI in written.

11. REJECTION OF PROPOSAL

The Proposal has to be submitted in the form of printed document. The Proposals submitted by

Telex, fax or email shall not be entertained.

Any condition put forth by the agency non-conforming to the Proposal requirements shall not be

entertained at all and such Proposal shall be rejected.

If a Proposal is not responsive and not fulfilling the conditions it will be rejected by NIHFW and shall

not subsequently be accepted even if it is made responsive by the agency by correction of the non-

conformity. No further communication will be made in the regards.

CHI reserves the right to accept or reject any proposal, and to annul the RFP and reject all proposals

at any time prior to award of contract, without thereby incurring any liability to the affected bidder

or bidders or any obligation to inform the affected bidder or bidders of the grounds for CHI action.

12. PROJECT NATURE

Time bound and National level

13. SERVICE LEVEL AGREEMENT (SLA)

Detailed SLA to be signed with the successful agency.

14. PAYMENT SCHEDULE

Following is the payment terms for this assignment will be as below:

S. No Milestone Percentage Granted


1.

Completion of development, Submission of

Security Audit Report ,Go live and after

training

90% of Pricing Summary-

Development (ref. Annexure – 2

Financial Proposal)

2.

User Acceptance Certificate after one year of

completion of warranty period

10% of Pricing Summary-

Development (ref. Annexure – 2

Financial Proposal)

Payment Schedule - Maintenance and Support

The Quoted amount of annual maintenance services will be paid on a quarterly basis at

the end of each quarter.

The Quoted amount for onsite resource will be paid on a quarterly basis at the end of

each quarter.


ANNEXURE 1 – TECHNICAL PROPOSAL Development of mHealth Application

Technical Scoring A What would be the features and strategies adopted by the empanelled

agencies on the following:

(Description should have detailed description, clear Screen shots, diagrams, design,

figures, if required)

60 Marks

1 Detailed Mobile application web user interface design and technical design as

per the scope of work

20

2 Detailed Mobile application feature such as CMS, Dashboard & Notification

Management as per the scope of work

20

3 Detailed strategies and design for API Integration 10

4 Detailed strategies for security , Database, documentation, maintenance and

dashboard

10

B Presentation/Demonstration on the below mentioned points 40 Marks

A) Approach of development of the application and

B) Creative design, flash presentation design, documentation method etc.

20

20

A+B TOTAL 100 Marks

(Multiple options can be given here. It has to be, however, ensured that complete details are given

with recommendations for optimum solution which is cost effective and functional)

Minimum absolute technical score to qualify for financial evaluation is 60 out of 100.


ANNEXURE 2 – FINANCIAL PROPOSAL Development of mHealth Application

A. Pricing Summary- Development

S. No Particular / Designation Total Price (Exclusive of Tax)

1 Project Manager

2 UI Professional

3 Senior Developer/s / Developer/s (Android, IOS, Windows)

4 Security Expert / Tester / Database Professional

5 Security Audit from NICSI / CERT empanelled agencies & Load testing

Charges

Total

B. Maintenance Cost

S. No Particular / Designation Total Price (Exclusive of Tax) Year 1+Year 2+Year 3

1

Year 1(Rs) Year 2(Rs) Year 3(Rs)

Total

C. Support Personnel- Deployment

S. No Particular / Designation Total Price (Exclusive of Tax) Yearly Basis

1 Onsite - One Software Developer for application enhancement for one

year

Total

Total Project Cost:

S. No Particular / Designation Total Price (Exclusive of Tax)

A Pricing Summary- Development

B Maintenance Cost

C Support Personnel- Deployment

D Total of above (A+B+C) without taxes

E Taxes

Total of above (D+E)

All the prices should be inclusive of all taxes and duties which should be clearly specified.


The financial proposal quoted prices will be valid for three years for enhancement of work to the same

agency, who have received the work order, if required. The work order for the selected agency may be

extended for additional years after due approvals.

All the fields are to be filled, any field left empty is liable for rejection.

The agencies whose price quoted in the financial bid (Annexure 2) is zero or below 30% of the average value

quoted by all the agencies, will not be considered for deciding the L1 and will be liable for rejection.

No deviations will be accepted from the Annexure 2 – Financial Proposal, by NIHFW.

The above rates shall be fixed and remain valid for the entire contract duration.

All the prices should be inclusive of all taxes and duties which should be clearly specified.

No price variation shall be allowed during the period of contract.

NIHFW will not make any additional payments apart from the amounts quoted in the above provided

format.

Signature of Agency _____________________

Business Address _____________________

Date: _____________________

Place: _____________________

******End of Document*******